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contact center team manager

customer service coordinator

Majid Al Futtaim

<div>
 
 
 JOB TITLE
 
 
 
 Customer Service Coordinator | MAF Properties | West Region
 
 
 
 ROLE SUMMARY
 
 
 
 The position is mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Maintain thorough knowledge of the mall layout, store locations, facilities, and promotional activities while upholding professional grooming and attire standards.
 </li>
 <li>
 Oversee smooth daily operations of the Information Desk, serving customers in person or by phone, and ensuring all queries and complaints are handled professionally.
 </li>
 <li>
 Provide clear directions, event information, and assistance with mall services (gift cards, valet, lost &amp; found, rentals, etc.) to create a positive customer experience.
 </li>
 <li>
 Address customer and tenant complaints promptly, coordinating with security, maintenance, and other relevant departments.
 </li>
 <li>
 Manage gift card sales, maintain accurate inventory, meet annual targets, and follow strict cash handling and finance procedures.
 </li>
 <li>
 Facilitate marketing activities, promote mall events, and assist in smooth execution of tours, group visits, and promotions.
 </li>
 <li>
 Maintain accurate directories, collect tenant sales and promotions, prepare reports, and monitor factors affecting customer experience.
 </li>
 <li>
 Ensure the mall&rsquo;s cleanliness and appearance, build positive relationships with tenants, government, and community groups, and keep mall guides and online platforms updated.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Minimum of a university degree or equivalent qualification.
 </li>
 <li>
 0&ndash;3 years of proven experience in customer service.
 </li>
 <li>
 Strong interpersonal skills with a polished, customer-focused approach.
 </li>
 <li>
 Experience in a reputed shopping center, luxury hotel, or similar high-service environment.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Customer Service Coordinator

instashop

<div>
 
 
 About InstaShop
 
 
 
 instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, InstaShop has been setting the standard for excellence and convenience in the region.
 
 
 With a dynamic and motivated team fueled by passion and innovation, every day at InstaShop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey. 🌟
 
 
 
 
 
 
 About the role
 
 
 
 By providing excellent customer service and resolving issues with utmost professionalism, the Customer Service Coordinator plays a critical role in ensuring customer satisfaction and loyalty, ultimately contributing to the success of our business and to the overall instashop customer experience.
 
 
 
 
 
 
 Primary responsibilities
 
 
 
 
 
 <ul>
 <li>
 To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners
 </li>
 <li>
 Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met
 </li>
 <li>
 To support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)
 </li>
 <li>
 To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement
 </li>
 <li>
 To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes
 </li>
 <li>
 To keep the shops employee&rsquo;s schedules updated &amp; manage InstaShop&rsquo;s delivery fleet
 </li>
 <li>
 To provide support for the team on daily subtasks &amp; projects as to identify your next area of growth.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 1-2 years relevant Customer Service experience, call center experience a plus
 </li>
 <li>
 Structured thinking &amp; organizational skills
 </li>
 <li>
 Be responsible &amp; efficient
 </li>
 <li>
 Self-motivated with demonstrated flexibility &amp; adaptability in intense situations
 </li>
 <li>
 Strong oral, written &amp; verbal communication skills in English
 </li>
 <li>
 Commercial awareness
 </li>
 <li>
 Early graduate with a Business background
 </li>
 <li>
 Basic knowledge of relevant IT systems
 </li>
 </ul>
 
 
</div>

PepsiCo

<div>
 
 Overview
 
 
 
 This role is responsible for supporting CCC Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions. The vital link between retailers, our distribution network and wider Customer Services Team for day-to-day orders and delivery process &amp; ultimately to make sure our customers get the products &amp; service they need.
 
 
 
 Responsibilities
 
 
 
 
 Order Management &amp; Order Fulfilment:
 
 
 
 <ul>
 <li>
 Process customer orders: EDI, Open text and manual, samples, LC, Interco and export
 </li>
 <li>
 Deal with customer queries - Deliveries / shortages / CC / Transport / commercial / finance/ traffic planning / 3PL
 </li>
 <li>
 Failure management - re process, cancel and comms to customers, transport and CC
 </li>
 <li>
 Respond to issues/queries from a number of sources (Phone, emails 24/7 int and ext, Teams &amp; Zoom chats)
 </li>
 <li>
 End of day reports to make sure all orders are clean
 </li>
 <li>
 Book in deliveries through separate customer portals or phone customer Goods In or by emails then input into SAP
 </li>
 <li>
 Order cleansing
 </li>
 <li>
 Managing exceptions within our network - dealing with internal operational issues and advising our customers (Internal &amp; external)
 </li>
 <li>
 Training and on boarding of new associates
 
 
 </li>
 </ul>
 
 Manage returns and refusals:
 
 
 
 <ul>
 <li>
 Create return delivery and inform sending WH and 3PL about pick up order
 </li>
 <li>
 Align on issue resolution with customer
 </li>
 <li>
 Receive notification about return delivery from customer/sales (in rare cases - only large quantity errors, health issues, damages etc.)
 
 
 </li>
 </ul>
 
 Other activities:
 
 
 
 <ul>
 <li>
 Daily problem solving in order processing
 </li>
 <li>
 Coordination between departments (in person, by phone, zoom meetings, email)
 
 
 </li>
 </ul>
 
 People Responsibilities
 
 
 
 <ul>
 <li>
 Support Customer Support team with all initiatives to improve CCC service offerings
 </li>
 <li>
 Support relationship management with key stakeholders within BU supply chain
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent spoken and written English language knowledge
 </li>
 <li>
 University degree
 </li>
 <li>
 Previous exposure to similar role is a plus
 </li>
 <li>
 SAP knowledge is a plus
 </li>
 <li>
 Advance Microsoft Office Apps knowledge
 </li>
 </ul>
</div>

Supply Chain Sr Associate

Hilton

<div>
 A Groups and Events Coordinator is responsible for receiving groups and events in the hotel, serving as an intermediary between the customer and the commercial and operational areas. It is the customer contact at the time this arrives at the hotel with your event, working with the hotel to achieve the set goals.
 
 
 
 What will I be doing?
 
 
 
 As a Groups and Events Coordinator, you will work following the events that occur in the Hotel from initial contact with the head of the event to prepare contracts for groups and events, until the end of the event and therefore must perform the following tasks with the higher standards:
 
 
 <ul>
 <li>
 Receive groups and events and keep up to date the hotel even output
 </li>
 <li>
 Draw up contracts for groups and events
 </li>
 <li>
 Insert Rooming List in the system, update payment instructions and enter important information relevant to the group
 </li>
 <li>
 Negotiate budgets with customers
 </li>
 <li>
 Develop events Work Orders in the system with all relevant information
 </li>
 <li>
 Conduct instructional groups with all relevant information to the group (number of able, category, price, form of payment, contact the company, special notes, etc.)
 </li>
 <li>
 Perform monthly report groups and update closing information groups
 </li>
 <li>
 Interact permanently with the Account Managers, Sales Coordinators, Reservations, Front Desk, Department Parties, Hilton Meetings and kitchen
 </li>
 <li>
 Act directly with the guest or client during the stay of groups and events
 </li>
 <li>
 Participate in special activities such as secretaries of cocktails, welcome tour groups, etc.
 </li>
 <li>
 Ensure that all client requests are answered efficiently and with agility
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Groups and Events Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Graduate or MBA in Management, Hospitality and Marketing
 </li>
 <li>
 Previous sales groups and events, preferably in Hospitality
 </li>
 <li>
 Ability to analyze and manage multiple tasks
 </li>
 <li>
 Ability to solve problems quickly and efficiently
 </li>
 <li>
 Sense of organization and planning
 </li>
 <li>
 Good computer skills including Excel, PowerPoint and Word
 </li>
 <li>
 Proactive approach to meet deadlines and objectives
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Zamalek Residence
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Sales
</div>

GC&E Coordinator

H. M. Al Rugaib & Sons Trading Co. - شركة حمد محمد الرقيب و أولاده التجارية

<div>
 
 نبحث عن
 
 منسق توصيل
 
 للانضمام إلى فريقنا في المملكة العربية السعودية
 
 
 ستكون مسؤولاً عن متابعة وتنظيم عمليات التوصيل اليومية مع ضمان أفضل تجربة للعملاء.
 
 
 
 
 
 
 المسؤوليات:
 
 
 <ul>
 <li>
 التواصل المستمر مع العملاء لتأكيد الطلبات ومتابعة مواعيد التوصيل.
 </li>
 <li>
 تنسيق عمليات التوصيل والتأكد من دقة التنفيذ وسرعته.
 </li>
 <li>
 استخدام أنظمة الـ
 
 ERP
 
 لتسجيل الطلبات ومتابعة حالة التسليم.
 </li>
 <li>
 معالجة أي ملاحظات أو شكاوى من العملاء بشكل احترافي وسريع.
 </li>
 <li>
 التعاون مع فرق المبيعات والعمليات لتحقيق رضا العملاء.
 </li>
 </ul>
 
 
 
 
 
 المتطلبات :
 
 
 <ul>
 <li>
 بكالوريوس فأعلى في تخصصات الإدارة، اللوجستيات، الحاسب الآلي، الهندسة الصناعية.
 </li>
 </ul>
 
 الأولوية للتخصصات التالية:
 
 <ul>
 <li>
 
 الهندسة الصناعية
 
 </li>
 <li>
 
 نظم المعلومات
 
 </li>
 <li>
 
 إدارة سلاسل الإمداد
 
 </li>
 <li>
 خبرة مثبتة في خدمة العملاء أو التنسيق اللوجستي.
 </li>
 <li>
 إتقان استخدام أنظمة الـ ERP.
 </li>
 <li>
 مهارات عالية في التواصل وحل المشكلات.
 </li>
 <li>
 القدرة على التنظيم والعمل تحت الضغط.
 </li>
 <li>
 الالتزام بتقديم تجربة عملاء مميزة.
 </li>
 </ul>
 
 
 
 
 📍
 
 موقع العمل:
 
 المملكة العربية السعودية
 
</div>

منسق توصيل – Delivery Coordinator

<div>
 
 Overview
 
 
 
 
 Supply Chain Inventory Coordinator
 
 
 
 Are you excited about making data-driven decisions that directly improve supply chain performance? We are looking for an
 
 Inventory Coordinator
 
 to join our Global team, where you will play a key role in optimizing inventory, supporting business decisions, and collaborating across global and local teams.
 
 
 As a
 
 Supply Chain Inventory Coordinator
 
 , you will be responsible for embedding and running inventory optimization processes across markets. This includes leveraging JDA/IO tools, reviewing performance with stakeholders, and ensuring clear action plans to close gaps between current and optimal inventory targets. You will also provide insights, training, and support to drive adoption of processes, while translating data into meaningful recommendations that reduce excess stock, improve service levels, and strengthen end-to-end supply chain planning.
 
 
 
 Responsibilities
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Run and continuously improve the JDA/Blue Yonder Inventory Optimization (IO) modeling process.
 </li>
 <li>
 Embed inventory optimization processes, tools, and KPIs, and train stakeholders to adopt them.
 </li>
 <li>
 Collaborate with category and planning leads to ensure effective implementation of inventory targets.
 </li>
 <li>
 Perform daily/weekly/monthly parameter optimization in JDA tools and coordinate parameter settings across markets/categories.
 </li>
 <li>
 Monitor and report inventory performance (e.g., DII, DoH, productivity), identifying causes of change and E2E impact.
 </li>
 <li>
 Conduct root cause analyses and lead optimization initiatives to improve inventory drivers and parameters.
 </li>
 <li>
 Support sourcing and network optimization initiatives by modeling inventory under different scenarios.
 </li>
 <li>
 Partner with global CoE, planning, finance, and data science teams to enhance analytics and develop advanced optimization models.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 2-3 years of hands-on experience in inventory management, optimization, or supply chain planning.
 </li>
 <li>
 Experience working with JDA/Blue Yonder Inventory Optimization or other advanced planning tools (e.g., SAP APO, OMP, Kinaxis, Anaplan, etc.).
 </li>
 <li>
 Fluent in English (written and spoken skills).
 </li>
 <li>
 Master&rsquo;s degree in Mathematics, Economics/Econometrics, Statistics, or related field (advanced degree preferred).
 </li>
 <li>
 Strong knowledge of supply, distribution, materials and inventory planning.
 </li>
 <li>
 Advanced Excel skills (PowerQuery, pivot tables, basic VBA).
 </li>
 <li>
 Experience handling large datasets and turning them into actionable insights.
 </li>
 <li>
 Strong analytical, problem-solving, and statistical skills.
 </li>
 <li>
 Excellent communication, collaboration, and influencing abilities across multiple stakeholders.
 </li>
 <li>
 Familiarity with Tableau, Power BI, SQL is a strong advantage.
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 <ul>
 <li>
 Be part of a global supply chain team with direct impact on how we manage inventory and serve customers.
 </li>
 <li>
 Work with cutting-edge tools and contribute to developing advanced analytics solutions.
 </li>
 <li>
 Join an environment that values curiosity, innovation, and collaboration.
 </li>
 <li>
 Gain exposure to strategic initiatives and career growth opportunities in one of the world&rsquo;s leading consumer goods companies.
 </li>
 </ul>
</div>

Supply Chain Inventory Coordinator

Kashat

<div>
 
 Kashat
 
 is looking for a hybrid creative marketer and project manager who will bring big, bold, brand ideas to life. By leading the OTG client-facing function, the ideal candidate will be able to manifest and transform a digital app service into a tangible on-ground presence by implementing cutting-edge concepts that harness the power of physical experience to fully immerse, educate, engage, and entertain potential customers. S/he will lead the events and activations operations, sponsorship and partnership initiatives, as well as manage all printing and production efforts.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Create &ldquo;wow&rdquo; experiences from start to finish that foster positive customer relationships, achieve a strong foothold in new and existing markets, introduce product launches, onboard users, and ensure strong and accurate brand representation in all operating areas;
 </li>
 <li>
 Develop and execute full-funnel on-site programs that tie back to over-arching vision and goals, and break through the noise to increase brand awareness and loyalty;
 </li>
 <li>
 Organize activities from strategy, briefing, ideation, budgeting, production, measurement, invoicing, and overall quality control, to contingency plans;
 </li>
 <li>
 Populate and maintain an events &amp; activations annual calendar;
 </li>
 <li>
 Research and secure beneficial prospects for sponsorships and partnerships;
 </li>
 <li>
 Capture interesting, shareable content for social media and other PR channels;
 </li>
 <li>
 Develop an understanding of our customer personas, mindsets, attitudes, behaviors, etc. from interacting with the brand face-to-face;
 </li>
 <li>
 Maintain a list of preferred partners and vendors to be invited to participate in pitch proposals for 3D booth design and production, giveaways, printing collaterals, and promotional material, usher trainings, etc., and manage the procurement process until all deliverables are met;
 </li>
 <li>
 Set campaign objectives and KPIs, monitor performance using a proper feedback framework, and use data to make informed decisions and share best practices;
 </li>
 <li>
 Forecast ROI for activities and review actual results against expectations;
 </li>
 <li>
 Identify opportunities for cost control and leveraging on resources;
 </li>
 <li>
 Stay up to date with experiential trends across cultural moments and industries;
 </li>
 <li>
 Sign off on all offline marketing campaigns, including guerilla and OOH, to ensure third parties are abiding by contractual agreements and terms;
 </li>
 <li>
 Manage and coach a field coordinator who will be primarily responsible for logistics for photo and video shoots, location scouting, permits, equipment sourcing, etc.;
 </li>
 <li>
 Important Metrics: Lead Generation.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in any relevant field;
 </li>
 <li>
 Experience of 5+ years in producing events, both large and small scale &ndash; background on both agency and client side is a plus;
 </li>
 <li>
 Strategic thinker that can effectively manage multiple projects simultaneously and work well in a cross-functional team environment;
 </li>
 <li>
 Expertise in working on different verticals and bringing brand stories to life;
 </li>
 <li>
 Excellent verbal, written, and interpersonal skills;
 </li>
 <li>
 Has a proactive approach to problem-solving by being thoughtful and decisive;
 </li>
 <li>
 Ability to thrive in a fast-paced start-up setting;
 </li>
 <li>
 Hardworking, creative, and professional, with close attention to detail;
 </li>
 <li>
 With a strong network of service providers; and,
 </li>
 <li>
 Willing to travel for on-site coordination and management &ndash; up to 2 times per quarter (some events may include weekends, and nights).
 </li>
 </ul>
</div>

Experiential Marketing Manager

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667 customer service coordinator jobs IN Cairo

Customer Service Coordinator

Customer Service Coordinator

Supply Chain Sr Associate

GC&E Coordinator

منسق توصيل – Delivery Coordinator

Supply Chain Inventory Coordinator

Experiential Marketing Manager