customer service manager

admin specialist

customer service coordinator Jobs in Cairo

customer service coordinator

customer service representative Jobs in Cairo

customer service representative

call center officer - call center Jobs in Cairo

call center officer - call center

call center specialist

seven

<div>
 <ul>
 <li>
 Handle inbound and outbound customer calls professionally and efficiently.
 </li>
 <li>
 Respond to customer inquiries regarding financing solutions, payment plans, and account details
 </li>
 <li>
 Provide accurate product and service information while maintaining high- quality standards.
 </li>
 <li>
 Resolve customer complaints, requests, and escalations with empathy and efficiency.
 </li>
 <li>
 Log all customer interactions accurately in the CRM system.
 </li>
 <li>
 Follow up on pending cases to ensure timely resolution.
 </li>
 <li>
 Coordinate with internal departments (Finance, Sales, Collections, etc.) to solve customer issues.
 </li>
 <li>
 Promote SEVEN&rsquo;s financing services and guide customers through the application process.
 </li>
 <li>
 Ensure compliance with company policies, data privacy, and Central Bank of Egypt regulations.
 </li>
 <li>
 Strive to meet and exceed individual and team KPIs (call handling time, satisfaction rate, etc.).
 </li>
 </ul>
 
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Commerce, or any related field
 
 
 0-2 years of experience
 
 
 Customer service, preferably in financial services, banking, or telecom
 
 
 Strong problem-solving and customer-handling abilities.
 
 
 Active listening and conflict-resolution skills.
 
 
 
 
 
 Excellent communication and interpersonal skills (Arabic and English).
 
 
 Basic computer qualifications (Microsoft Office &amp; CRM tools).
 
</div>

Call Center Specialist

The HEINEKEN Company

<div>
 
 Job Purpose
 
 
 
 To provide excellent customer service by handling incoming and outgoing calls, responding to customer inquiries, processing orders, resolving complaints efficiently, and ensuring a positive customer experience that supports the retail business objectives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Handle incoming customer calls and respond promptly to inquiries regarding orders, products, store locations, and promotions.
 </li>
 <li>
 Process customer orders, returns, and exchanges accurately in the system.
 </li>
 <li>
 Record all customer interactions and feedback in the CRM system for tracking and reporting.
 </li>
 <li>
 Resolve customer complaints professionally and escalate complex cases to the supervisor when necessary.
 </li>
 <li>
 Follow up on pending cases to ensure timely resolution and customer satisfaction.
 </li>
 <li>
 Support online and in-store operations through coordination with retail branches, delivery teams, and logistics.
 </li>
 <li>
 Maintain up-to-date knowledge of products, policies, and ongoing promotions.
 </li>
 <li>
 Contribute to meeting call center KPIs such as response time, first-call resolution, and customer satisfaction scores.
 </li>
 <li>
 Participate in regular team meetings and training sessions to enhance service quality.
 </li>
 </ul>
 
 #addjob
 
 
 
</div>

Call Center Officer - Call Center

eClerx

<div>
 
 Job Description
 
 
 
 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Answering incoming calls from customers in a professional and courteous manner.
 </li>
 <li>
 Listening actively to customers and asking probing questions to fully understand their needs and concerns.
 </li>
 <li>
 Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
 </li>
 <li>
 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
 </li>
 <li>
 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
 </li>
 <li>
 Meeting or exceeding individual and team sales targets.
 </li>
 <li>
 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Previous experience in a customer service and sales role, preferably in a call center environment.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Strong problem-solving skills and the ability to think on your feet.
 </li>
 <li>
 Comfortable working in a fast-paced environment.
 </li>
 <li>
 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
 </li>
 </ul>
 Education:
 
 
 <ul>
 <li>
 Bachelor's degree in any field is preferred.
 
 
 </li>
 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
</div>

Analyst

All for One Egypt

<div>
 
 One world for making it all happen - what would it be like to be part of it?
 
 
 
 
 
 More than 4,000 clients, predominantly in the German-speaking mid-market, count on All for One for Business Consulting, SAP and Microsoft solution implementation and operations, as well as on custom software (product) development.
 
 
 Our Regional Delivery Center in Alexandria, Egypt, plays a pivotal role in this mission. With a growing team of more than 120 highly skilled professionals, the Alexandria unit contributes significantly to the success of our clients by delivering innovative solutions and ensuring seamless collaboration with our strategic Technology and Solution Partners SAP and Microsoft.
 
 
 
 
 
 We are the number one SAP Platinum partner in the German-speaking midmarket and a Microsoft Gold Partner.
 
 
 
 
 
 For our Regional Delivery Center in Alexandria, Egypt, we are looking for a:
 
 
 
 
 
 
 SAP FI Consultant (m/f/d)
 
 
 
 
 
 
 What makes your job exciting:
 
 <ul>
 <li>
 As a Support Consultant, you are the first point of contact for our customers on all SAP sales topics
 </li>
 <li>
 You implement corrections in your specialist area in collaboration with our Basis Consultants
 </li>
 <li>
 Your diverse range of tasks includes accepting, analyzing and resolving or forwarding customer reports and tickets as well as tracking and reporting them back to the customer using the Group's own ticket system
 </li>
 <li>
 You will always keep an eye on the respective Service Level Agreements (SLA) with our customers and ensure the implementation of a defined escalation process in the event of non-compliance
 </li>
 <li>
 Your area of activity also includes developing solutions together with our customers for business-critical processes
 </li>
 <li>
 As part of a spot consultation, you will provide our customers with comprehensive support via telephone and electronic support media and recommend suitable improvement options and, if necessary, implement these in cooperation with the customer.
 </li>
 <li>
 Through your support, you create the basis for fast and secure communication and solution finding for our customers and contribute significantly to better customer loyalty
 </li>
 </ul>
 
 
 
 
 Your benefits:
 
 <ul>
 <li>
 Challenging and varying assignments with world market leaders and hidden champions
 </li>
 <li>
 Vast opportunities for building, nurturing and honing your skills through regular knowledge exchange with our experts
 </li>
 <li>
 Autonomy, flexibility in your daily work
 </li>
 <li>
 Extensive opportunities for growth and professional development supported through our mentoring system and onsite training programs in Germany
 </li>
 <li>
 Secure role in a friendly, open-minded, and committed team
 </li>
 <li>
 Attractive salary package; social insurance and private medical insurance
 </li>
 <li>
 40 hours per week with German calendar
 </li>
 </ul>
 
 
 
 
 Your experience:
 
 <ul>
 <li>
 In addition to successfully completing vocational training or a degree, you have several years of practical experience in SAP FI support or as a key user in in-house projects
 </li>
 <li>
 You have experience in supporting customers or specialist departments in SAP FI/CO operations: administration, support and monitoring
 </li>
 <li>
 When advising customers, you value a trusting and cooperative partnership
 </li>
 <li>
 Excellent level of English is a prerequisite for advising customers
 </li>
 <li>
 Your strength lies in recognizing problems, analyzing their causes and finding possible solutions
 </li>
 <li>
 Team spirit, resilience and the necessary flexibility to react quickly to new requirements are a matter of course for you
 </li>
 </ul>
 
 
 
 
 
 We look forward receiving your online application!
 
 
</div>

SAP FI Consultant

dubizzle Egypt

<div>
 
 Description
 
 
 
 Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 
 Job Purpose
 
 
 
 As an outbound customer support executive; you will be responsible for guiding dubizzle listers through their journey with the platform, through handling their inquiries, comments and complaints if any in order to identify their needs and help them use specific products and insure their payments are processed successfully
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Make calls to clients to learn about their needs, complaints, or other issues with products or services and address them efficiently
 </li>
 <li>
 Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
 </li>
 <li>
 Demonstrate dubizzle products to the client tailoring the best offer/package based on their need and budget
 </li>
 <li>
 Elaborate dubizzle's payment portfolio finding the best payment solution relevant to the client ensuring successful payment processing
 </li>
 <li>
 Build lasting relationships with clients based on trust and reliability
 </li>
 <li>
 Utilise software, scripts, and tools appropriately
 </li>
 <li>
 Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
 </li>
 <li>
 Make sales or recommendations for products or services that may better suit client needs
 </li>
 <li>
 Take part in training and other learning opportunities to expand knowledge of the company and its position
 </li>
 <li>
 Adhere to all company policies and procedures
 </li>
 <li>
 Ability to conduct market research surveys with buyers or sellers
 </li>
 <li>
 Collect data about consumers, competitors, and market conditions
 </li>
 <li>
 Building rapport with clients over the phone to ensure the survey completion within the required time
 </li>
 <li>
 Capturing the information via company CRM so information can be processed correctly
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, or any related field or equivalent certification
 
 
 
 </li>
 </ul>
 Experience:
 
 
 <ul>
 <li>
 At least one year of general business experience that includes problem resolution, business writing, quality improvement and customer service
 </li>
 <li>
 1 year of call center customer service experience is preferred
 
 
 
 </li>
 </ul>
 Knowledge
 
 
 <ul>
 <li>
 Understanding of company products, services, and policies
 </li>
 <li>
 Proficiency with computers, especially with CRM software, and strong typing skills
 </li>
 <li>
 Ability to effectively communicate with members and prescribers while managing multiple software systems
 </li>
 <li>
 Ability to work a flexible work schedule
 </li>
 <li>
 Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice
 </li>
 <li>
 Excellent problem solving skills
 </li>
 <li>
 Multi-tasking abilities
 </li>
 <li>
 Patience when handling tough cases
 </li>
 <li>
 Strong time management and decision-making skills
 </li>
 <li>
 Self-disciplined and resilient, able to handle rejection and maintain a positive attitude
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #dubizzleegypt
</div>

Outbound Customer Support Executive

IGT Solutions

<div>
 
 We are seeking a highly experienced and results-driven
 
 Quality Manager
 
 to lead the Quality Assurance function for a key strategic program within our organization. This is a dedicated role where you will be instrumental in driving quality, customer satisfaction, and compliance across all contact center operations supporting a major global client in the travel/airline sector. If you have a passion for operational excellence and a proven track record in contact center quality, we invite you to apply.
 
 
 
 
 
 🌟 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 
 Team Leadership:
 
 Manage, coach, and develop a team of QA Analysts/Monitors, fostering a high-performance culture.
 </li>
 <li>
 
 Strategic Oversight:
 
 Design, implement, and maintain a robust Quality Assurance framework tailored to the specific program's needs.
 </li>
 <li>
 
 Performance Improvement:
 
 Analyze quality trends, conduct root cause analysis (RCA) using methodologies like
 
 5 Whys and Fishbone
 
 , and present actionable insights to internal and client stakeholders.
 </li>
 <li>
 
 Stakeholder Management:
 
 Serve as the primary quality liaison, driving collaboration with Operations, Training, WFM, and the
 
 Client team
 
 .
 </li>
 <li>
 
 Compliance &amp; Standards:
 
 Ensure strict adherence to service standards, regulatory guidelines, data privacy, and security policies.
 </li>
 <li>
 
 Framework Management:
 
 Lead calibration sessions, design/update scorecards, build comprehensive SOPs, and manage the QA platform.
 </li>
 </ul>
 
 
 
 
 
 ✅ Required Qualifications
 
 
 
 
 
 
 
 
 
 
 1. Education &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 
 3&ndash;5+ years of experience
 
 in Contact Center Quality Assurance.
 </li>
 <li>
 
 Proven experience managing or leading QA teams.
 
 </li>
 <li>
 Experience supporting customer service, sales, or technical support programs.
 </li>
 <li>
 Demonstrated success driving quality improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 2. Technical &amp; Analytical Skills
 
 
 
 
 
 <ul>
 <li>
 
 Strong understanding of key contact center KPIs
 
 (QA scores, CSAT/NPS, AHT, FCR, compliance, etc.).
 </li>
 <li>
 Ability to analyze trends, identify root causes, and
 
 present data-driven, actionable insights.
 
 </li>
 <li>
 Familiarity with QA frameworks, calibration processes, and scorecard design.
 </li>
 <li>
 Proficiency with MS Excel/Google Sheets and data visualization tools (Tableau, Power BI, etc.).
 </li>
 <li>
 Experience with
 
 QA platforms
 
 and
 
 strong documentation skills
 
 (SOPs, workflows, process maps).
 </li>
 </ul>
 
 
 
 
 
 3. Leadership &amp; Management Skills
 
 
 
 
 
 <ul>
 <li>
 Ability to coach, mentor, and develop a QA team.
 </li>
 <li>
 
 Strong stakeholder management skills
 
 across various departments and the Client team.
 </li>
 <li>
 Skilled in
 
 facilitation of calibrations
 
 , feedback sessions, and performance discussions.
 </li>
 <li>
 Ability to influence without authority and manage sensitive feedback conversations.
 </li>
 <li>
 Strong time management and project management skills.
 </li>
 </ul>
 
 
 
 
 
 4. Quality &amp; Compliance Expertise
 
 
 
 
 
 <ul>
 <li>
 Knowledge of standard QA methodologies (sampling, audits, calibration, VOC integration).
 </li>
 <li>
 Understanding of compliance requirements (data privacy, security policies, regulatory guidelines).
 </li>
 <li>
 Ability to conduct deep-dives and lead RCA methodologies (e.g., 5 Whys, Fishbone).
 </li>
 <li>
 Experience creating and updating scorecards and audit guidelines.
 </li>
 <li>
 Understanding of call-flow best practices, soft skills, and process adherence.
 </li>
 </ul>
 
 
 
 
 
 5. Soft Skills
 
 
 
 
 
 <ul>
 <li>
 
 Excellent communication skills
 
 (verbal and written).
 </li>
 <li>
 High attention to detail with a
 
 strong sense of ownership.
 
 </li>
 <li>
 Ability to work cross-functionally and foster collaboration.
 </li>
 <li>
 Comfortable working under pressure and managing multiple tasks simultaneously.
 </li>
 <li>
 A dedicated problem-solver with a
 
 continuous improvement mindset.
 
 </li>
 </ul>
 
 
 
 
 
 ➕Preferred Qualifications
 
 
 
 
 
 <ul>
 <li>
 
 Experience in the travel or airline domain
 
 is a significant advantage.
 </li>
 <li>
 Experience in
 
 BPO/outsourcing environments
 
 or multi-client setups.
 </li>
 <li>
 Lean Six Sigma Yellow/Green Belt certification.
 </li>
 <li>
 Knowledge of speech analytics and automation QA tools.
 </li>
 <li>
 Experience creating client-facing insights decks.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Apply Today!
 
 
 
 
 
 
 If you are ready to take ownership of the quality journey for a major global client and meet the qualifications listed above, we encourage you to apply. Join us in setting the standard for exceptional customer experience!
 
</div>

Quality Assurance Manager

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Senior Specialist, People &amp; Organization | MAF Global Solutions | People &amp; Organization
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 To provide overall support to Majid Al Futtaim GS population in Egypt . Role support includes to Induction and On Boarding, Employee Relations, Employees Services, Employee Engagement, Internal Communications and operational tasks.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Ensure all new joiners are properly onboarded through the workforce team
 </li>
 <li>
 Making sure all documents are being handled properly by the workforce team and in timely manner.
 </li>
 <li>
 Keep open channels with all stakeholders to make sure their requests are being addressed on timely manner.
 </li>
 <li>
 Making sure our medical insurance services are running smoothly and handled by the medical insurance specialist providing support if needed.
 </li>
 <li>
 Making sure our mobile line devices account is running smoothly and handled by the admin assistant.
 </li>
 <li>
 Support the HC Manager to conduct monthly visits to different departments and meet employees and line managers to ensure a healthy work environment.
 </li>
 <li>
 To draft and prepare any internal memos, announcements, newsletters or any information that needs to be shared with the employees.
 </li>
 <li>
 Supporting the HC business partner with the all the operational tasks and owning them to make sure they are delivered on time with the right quality.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 High quality knowledge of employee relations and how to maintain active relation with all stakeholders.
 </li>
 <li>
 Ability to build relationships and influence with credibility at all levels
 </li>
 <li>
 Proactive and willing to take ownership of tasks and projects.
 </li>
 <li>
 Team oriented, flexible and enthusiastic with a positive and committed approach.
 </li>
 <li>
 Reliable and able to work on own initiative, with good attention to detail and a high level of accuracy.
 </li>
 <li>
 2 to 3 years experience required.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Senior Specialist, People & Organization

Explore 191+ Call center specialist in Cairo this December. Find roles across top companies and apply now to boost your career.