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Mashreq

<div>
 
 We are currently hiring an English Call Center Officer to join our dynamic team. In this role, you will be responsible for handling inbound and outbound calls, assisting customers with their inquiries, and providing excellent customer service while ensuring a high level of customer satisfaction.
 
 
 
 
 
 The ideal candidate should have excellent English communication skills, strong problem-solving abilities, and a customer-oriented mindset. Previous experience in customer service or call center roles is a plus.
 
 
 This is a rewarding opportunity for candidates who are passionate about customer service and looking to grow their career in a professional and fast-paced English call center environment.
 
 
 
 
 
 Key responsibilities include handling inbound and outbound calls, responding to customer inquiries, resolving issues, documenting interactions in the system, and ensuring a positive customer experience.
 
 
 Candidates with strong English communication skills, problem-solving abilities, and a customer-focused mindset are encouraged to apply.
 
</div>

Call Center Specialist

Waffarha

<div>
 
 Job Summary
 
 
 
 The Call Center Manager is responsible for overseeing daily call center operations, ensuring high levels of customer satisfaction, team performance, and service quality. This role manages staff, optimizes processes, monitors KPIs, and works closely with other departments to meet business objectives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage and supervise daily call center operations (inbound/outbound).
 </li>
 <li>
 Lead, coach, and develop team leaders and call center agents.
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 Set performance goals and monitor KPIs such as AHT, SLA, CSAT, QA scores, and attendance.
 </li>
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 Ensure excellent customer service standards and handle escalated customer complaints.
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 Prepare schedules, shifts, and workforce planning to meet service levels.
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 Conduct regular performance reviews and provide constructive feedback.
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 Identify training needs and coordinate onboarding and ongoing training programs.
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 Develop and improve call center policies, procedures, and workflows.
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 Prepare daily, weekly, and monthly performance reports for management.
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 Ensure compliance with company policies, data privacy, and quality standards.
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 Collaborate with HR, IT, and Operations to improve systems and processes.
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 Manage call center tools, CRM systems, and telephony platforms.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).
 </li>
 <li>
 3&ndash;5 years of experience in call center operations, with at least 2 years in a managerial role.
 </li>
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 Strong leadership and people-management skills.
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 Experience working with KPIs, dashboards, and performance reporting.
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 Excellent communication and problem-solving skills.
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 Ability to work under pressure and manage multiple priorities.
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 Strong analytical and decision-making abilities.
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 Proficiency in CRM systems and call center software.
 </li>
 <li>
 Fluent in English (additional languages are a plus).
 
 
 </li>
 </ul>
 
 Key Skills
 
 
 
 <ul>
 <li>
 Team leadership &amp; coaching
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 Customer experience management
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 Performance analysis &amp; reporting
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 Conflict resolution
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 Process improvement
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 Time &amp; workforce management
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 </ul>
</div>

Call Center Manager

Foodics

<div>
 
 Who Are We
 
 ❓
 
 
 
 We Are Foodics!
 
 a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 
 
 
 The Job in a Nutshell💡
 
 
 
 Hi all! We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients' inquiries and questions regarding Foodics product's overall incoming communication channels and conduct outbound communication with our customers to measure satisfaction.
 
 
 
 What Will You Do❓
 
 
 
 <ul>
 <li>
 Handle client inquiries received at the center of excellence
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 Follow up with customers' inquiries, conduct satisfaction measurement calls, and perform other outbound tasks
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 Document communication logs into our CRM and ticketing systems with accuracy
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 Escalate and follow up with concerned teams with Foodics in case of any support needed from their side until reaching case resolution.
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 Train clients on using Foodics products using multiple virtual channels.
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 Report daily events to team leaders and highlight areas where more attention may be needed.
 
 
 </li>
 </ul>
 
 What Are We Looking For❓
 
 
 
 <ul>
 <li>
 Bachelor's degree in any major. (Preferred)
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 0 - 1 years of experience in call center or customer service roles
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 Very Good in English language, especially speaking and communicating verbally
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 Flexible to work in different shifts in Egypt - On-site (Must)
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 Comfortable and skilled in delivering training (Preferred)
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 Willing to work hard and with autonomy to handle customer cases till case resolution
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 Is naturally strong in communication, with great ability for problem-solving
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 Comfortable in conducting routine tasks while maintaining quality standards
 
 
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 </ul>
 
 Who Will Excel❓
 
 
 
 <ul>
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 Comfortable and skilled in delivering training
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 Previous experience in SaaS/ Tech or F&amp;B industry
 
 
 </li>
 </ul>
 
 Important Hashtags: #High_Volume_of_Calls #Shift_Based_Job
 
 
 
 
 What We Offer You❗
 
 
 
 We believe you will love working at Foodics!
 
 
 <ul>
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 We offer highly competitive compensation packages, including bonuses and the potential for shares
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 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
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 Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
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 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
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 </ul>
</div>

Customer Support Specialist

<div>
 
 The Client Affairs Director is responsible for leading and managing all client-facing operations across the post-sales customer journey, including property handover, customer service operations, and call center management. This role ensures a seamless and positive customer experience from unit readiness through handover and ongoing client support.
 
 
 
 
 
 The Client Affairs Director plays a critical role in strengthening customer trust, enhancing brand reputation, and ensuring the successful delivery of projects from a client experience perspective. Real estate development experience is essential, while community management exposure is considered a strong advantage.
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 <ul>
 <li>
 Lead and manage the Client Affairs function, overseeing customer service, call center operations, and property handover activities to ensure a consistent and high-quality client experience.
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 <li>
 Develop and implement client service strategies, policies, and procedures to enhance customer satisfaction and strengthen long-term relationships with clients.
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 Oversee the end-to-end handover process, ensuring proper coordination with Development, Construction, Finance, and Legal teams to deliver units to clients smoothly and in line with company standards.
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 Ensure efficient management of customer inquiries, requests, complaints, and escalations across all service channels including call center, digital platforms, and customer service offices.
 </li>
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 Establish and monitor service level agreements (SLAs), quality standards, and operational procedures to maintain high performance in customer service and call center operations.
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 Monitor client feedback, satisfaction surveys, and service performance data to identify improvement opportunities and enhance overall client experience.
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 Coordinate with internal departments to resolve technical, contractual, or financial client issues and ensure timely resolution of client concerns.
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 Develop reporting dashboards and performance metrics related to handover operations, customer satisfaction, service response times, and complaint resolution.
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 Lead, mentor, and develop the Client Affairs team to ensure high performance, service excellence, and alignment with the company&rsquo;s customer experience strategy.
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 Support the transition of clients from handover to community management or property management teams to ensure continuity of service and resident satisfaction.
 </li>
 </ul>
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 - Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Management, or a related field.
 </li>
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 Professional certifications in Customer Experience or Service Management are considered an advantage.
 </li>
 </ul>
 
 
 - Previous Experience:
 
 
 <ul>
 <li>
 Minimum 5 years in a leadership role in customer service, client relations, or customer experience within the real estate development sector.
 </li>
 <li>
 Proven experience managing property handover operations, customer service teams, and call center functions in real estate developers.
 </li>
 </ul>
 
 
 - Special requirements:
 
 
 <ul>
 <li>
 Community management or property management exposure is a plus.
 </li>
 <li>
 Strong knowledge of the real estate customer lifecycle including sales support, unit handover, and post-handover service.
 </li>
 <li>
 Strong problem-solving and conflict resolution capabilities with a customer-centric mindset.
 </li>
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 Ability to analyze customer feedback and operational data to drive service improvements.
 </li>
 </ul>
</div>

Client Affairs Director

Reboot Monkey

<div>
 
 About The Role
 
 
 
 We are seeking an experienced
 
 Data Center Technician
 
 for freelance/contract work in
 
 Cairo, Egypt
 
 . This is an on-site position supporting mission-critical infrastructure at premier data center facilities.
 
 
 
 Compensation
 
 
 
 
 E&pound;315-440/hr
 
 (EGP hourly)
 
 
 Rates vary based on experience level and project complexity. Emergency and after-hours work may qualify for premium rates.
 
 
 Engagement Type
 
 
 <ul>
 <li>
 Contract/Freelance basis
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 Flexible scheduling available
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 Project-based or ongoing support
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 Remote hands and smart hands services
 
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 <ul>
 <li>
 Perform hardware installations, decommissions, and migrations
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 Execute structured cabling (copper and fiber optic)
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 Conduct server racking, stacking, and labeling
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 Perform cross-connects and patch panel work
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 Troubleshoot connectivity and hardware issues
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 Document all work with photos and detailed notes
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 Coordinate with remote NOC and client teams
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 Data center or IT infrastructure experience
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 Server hardware and networking knowledge
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 Reliable and professional with strong communication
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 Proximity to local data center facilities
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 Flexible schedule for on-call/emergency work
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 </ul>
</div>

Data Center Technician - Egypt - Cairo - On-site

Capgemini

<div>
 
 Job Description
 
 
 
 Responsibility for overseeing infrastructure connectivity and security equipment. They will be able to identify and resolve issues on the connectivity infrastructure and establish security best practices. They are ultimately responsible for maintaining infrastructure systems - including Network, Zero Trust Segmentation (AKA Micro-Seg), NGFW, NAC and Load Balancing.
 
 
 
 Job Description - Grade Specific
 
 
 
 Key responsibilities encompass:Technical Excellence: Demonstrating good knowledge of infrastructure knowledge and obtaining CCNA certifications.Operational focus: Checking and maintaining configurations and troubleshooting errors and alerts. Will be able to complete upgrades, get involved in more complex trouble shooting incidents. Incident Management: Playing a central role in tier 2 incident response and resolution. If anomalies are found will call out or escalate to Will escalate to tier 3 specialist teams as required.Continuous Learning: Staying at the forefront of emerging technologies and best practices to drive advancements in the field. Should be working towards CCNP certifications
</div>

Network Engineer

Emirates NBD Egypt

<div>
 <ul>
 <li>
 To respond to customer inquiries and concerns in line with established procedures while promoting a positive image of the Bank.
 </li>
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 Reply to customer calls in a courteous manner in line with established procedures and guidelines.
 </li>
 <li>
 Respond to customer inquiries and provide a satisfactory response and information.
 </li>
 <li>
 Respond to customer complaints in a courteous manner and refer appropriately.
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 Record call information and logs so that accurate contact history is maintained for all customers.
 </li>
 <li>
 Follow-up required actions and ensure they are completed in line with established guidelines.
 </li>
 <li>
 Promptly report any issues requiring attention from direct supervisors.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 0-1 years of experience in a call center environment.
 </li>
 <li>
 Strong computer skills.
 </li>
 <li>
 Interpersonal and communication Skills.
 </li>
 <li>
 Stress tolerance
 </li>
 <li>
 Flexibility
 </li>
 <li>
 Good English Proficiency
 </li>
 </ul>
 
 
</div>

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