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IGT Solutions

<div>
 
 Job Overview
 
 
 We are looking for an experienced
 
 English-Speaking Customer Care Agent
 
 to join our dynamic team. The ideal candidate will have previous experience in customer service or call center environments, strong communication skills, and the ability to handle customer inquiries professionally and efficiently.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Handle inbound and/or outbound customer interactions via phone, email, or chat
 </li>
 <li>
 Resolve customer inquiries, complaints, and requests in a timely and professional manner
 </li>
 <li>
 Maintain high levels of customer satisfaction and service quality
 </li>
 <li>
 Document all customer interactions accurately in the system
 </li>
 <li>
 Meet and exceed KPIs including AHT, CSAT, quality scores, and productivity targets
 </li>
 <li>
 Escalate complex issues to the appropriate department when necessary
 </li>
 <li>
 Stay updated on company products, services, and policies
 </li>
 </ul>
 
 Requirements
 
 <ul>
 <li>
 Previous experience in customer service, call center, or BPO (minimum 6 months &ndash; 1 year preferred)
 </li>
 <li>
 Fluency in English (B2&ndash;C1 level or higher)
 </li>
 <li>
 Excellent communication and active listening skills
 </li>
 <li>
 Strong problem-solving abilities
 </li>
 <li>
 Ability to work rotational shifts
 </li>
 <li>
 Basic computer skills (MS Office, CRM systems)
 </li>
 <li>
 Ability to work under pressure and handle challenging customers
 </li>
 </ul>
 
 Preferred Qualifications
 
 <ul>
 <li>
 Experience in international accounts (UK, US, or Australian markets)
 </li>
 <li>
 Familiarity with CRM tools and ticketing systems
 </li>
 <li>
 Strong multitasking skills
 </li>
 </ul>
 
 What We Offer
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Social &amp; medical insurance
 </li>
 <li>
 Transportation allowance (if applicable)
 </li>
 <li>
 Professional training &amp; career growth opportunities
 </li>
 <li>
 Dynamic and supportive work environment
 </li>
 </ul>
 
 
</div>

Call Center Specialist

ZIWO

<div>
 
 Technical Onboarding
 
 
 Specialist
 
 
 (Network &amp; Product)
 
 
 
 📍
 
 Location:
 
 The Greek Campus, Downtown Tahrir Square, Cairo
 
 
 🕒
 
 Type:
 
 Full-time
 
 
 💼
 
 Department:
 
 Onboarding &amp; Delivery Team | Revenue Department
 
 
 💻
 
 Work Setup:
 
 On-site
 
 
 
 About ZIWO
 
 
 
 
 ZIWO
 
 is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
 
 
 As a fast-growing B2B SaaS startup, we&rsquo;re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
 
 
 
 About The Role
 
 
 
 We&rsquo;re looking for a
 
 Technical Onboarding
 
 
 Specialist
 
 
 (Network &amp; VoIP)
 
 to join our Cairo team. In this role, you will support the remote technical onboarding of new ZIWO clients by combining SaaS product onboarding with foundational networking and VoIP configuration.
 
 
 You&rsquo;ll work closely with customers to ensure their environments are technically ready, assist with platform activation, and validate network setups remotely to ensure a smooth and successful launch. This role focuses on
 
 product onboarding and technical validation
 
 and does not involve onsite infrastructure implementation.
 
 
 This is a great opportunity for candidates with a networking or telecom background who are looking to grow within a cloud communication and SaaS environment.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Support remote onboarding sessions and coordinate technical activation with clients
 </li>
 <li>
 Assist customers in configuring ZIWO platform setups based on their business needs
 </li>
 <li>
 Perform basic technical readiness checks including network and VoIP validation
 </li>
 <li>
 Assist with SIP configuration, extensions setup, and basic connectivity troubleshooting
 </li>
 <li>
 Validate network setups remotely (IP checks, firewall basics, routing verification, connectivity tests)
 </li>
 <li>
 Support initial call routing, extensions configuration, and call flow validation during onboarding
 </li>
 <li>
 Maintain CRM updates, onboarding documentation, and delivery tracking
 </li>
 <li>
 Escalate complex technical issues to senior network or implementation teams
 </li>
 <li>
 Collect feedback from clients and support post-activation improvements
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Networks, Telecommunications, Computer Science, or a related field
 </li>
 <li>
 1&ndash;3 years of experience in technical onboarding, VoIP support, networking support, telecom delivery, or SaaS implementation roles
 </li>
 <li>
 Basic understanding of networking fundamentals (TCP/IP, routing, NAT, firewall basics)
 </li>
 <li>
 Basic knowledge of VoIP concepts (SIP, RTP, codecs, call flows)
 </li>
 <li>
 CCNA certification preferred or currently pursuing (not mandatory)
 </li>
 <li>
 Familiarity with cloud platforms or contact center solutions is a plus
 </li>
 <li>
 Strong communication, organization, and client-facing skills
 </li>
 <li>
 Fluent in English &amp; Arabic
 
 
 </li>
 </ul>
 
 Why Join ZIWO
 
 
 
 <ul>
 <li>
 Be part of a fast-growing SaaS company shaping the future of customer engagement
 </li>
 <li>
 Work with a collaborative, client-first team passionate about innovation
 </li>
 <li>
 Enjoy a dynamic work environment in the heart of Downtown Cairo
 </li>
 <li>
 Grow your career in cloud communications, networking, and SaaS onboarding
 </li>
 <li>
 Make a real impact for businesses across the region using our platform
 
 
 </li>
 </ul>
 
 ZIWO
 
 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
</div>

Technical Onboarding Specialist (Network & Product)

Qureos

Job Overview : We are seeking a dedicated and professional Customer Service Specialist to join our team. The ideal candidate will be responsible for maintaining strong relationships with customers, ensuring a smooth customer journey, and handling all communication and support-related tasks with efficiency and professionalism. Key Responsibilities : • Conduct daily confirmation calls for new orders to ensure accuracy and completeness. • Perform follow-up calls with customers after delivery to ensure satisfaction and collect feedback. • Handle VIP customers with priority, professionalism, and personalized service. • Receive and manage customer complaints and inquiries across all communication channels. • Resolve customer issues promptly and coordinate with internal teams when required. • Track and update the status of customer cases until full resolution is achieved. • Prepare daily and weekly reports on customer feedback, complaints, and recurring issues. • Maintain accurate records of customer interactions, cases, and resolutions. • Provide insights and suggestions to improve customer experience and retention. • Collaborate with sales, operations, and logistics teams to ensure smooth order fulfillment. • Ensure a high level of customer satisfaction through clear communication and proactive support. Requirements : • Previous experience in customer service or call center roles is preferred. • Strong communication and problem-solving skills. • Ability to handle difficult situations and customers professionally. • Excellent organizational skills and attention to detail. • Ability to prepare structured reports and maintain accurate records. • Comfortable using CRM systems, spreadsheets, and communication tools. • Professional tone, positive attitude, and customer-focused mindset. • Ability to work under pressure and manage multiple cases simultaneously

Customer Service Specialist

Hero

<div>
 
 
 Company Description:
 
 
 
 
 Hero Baby
 
 is a trusted brand dedicated to providing high-quality, nutritious products for babies and young children. With a focus on health and well-being,
 
 Hero Baby
 
 offers a range of specially formulated food options, including various Milk Formulas, purees, cereals, and snacks, designed to support early development. Each product is carefully crafted using natural ingredients, ensuring that babies get the best start in life. Committed to safety and excellence, Hero Baby is a brand that parents can rely on to nurture their little ones&rsquo; growth with love and care.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time
 
 office-based role
 
 for a
 
 Customer Support Specialist
 
 at Hero Baby in Cairo, Egypt.
 
 
 
 
 
 
 JOB PURPOSE:
 
 
 
 Support the achievement of strategic organizational goals by ensuring optimal pharmacy coverage, resolving customer issues, monitoring SKU availability, and facilitating order initiation to maximize net sales and territory performance.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Conduct daily outbound calls to pharmacies to ensure coverage and engagement targets are achieved.
 </li>
 <li>
 Monitor SKU availability (BTM &amp; BTF), quantities, and average consumption levels.
 </li>
 <li>
 Identify and report customer claims, ensuring timely follow-up and resolution.
 </li>
 <li>
 Support pharmacies in order initiation and coordinate with distributors when needed.
 </li>
 <li>
 Maintain accurate daily and weekly reports on calls, stock levels, and orders.
 </li>
 <li>
 Collaborate with field and internal teams to support territory performance and drive net sales.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Pharmacy, Veterinary Medicine, or Biotechnology
 
 .
 </li>
 <li>
 0&ndash;3 years of experience in pharmaceutical or nutritional sales.
 </li>
 <li>
 0&ndash;3 years of experience in call center or customer service roles.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Good command English language (spoken and written).
 </li>
 <li>
 Proficient in Microsoft Office programs.
 </li>
 </ul>
</div>

Customer Support Specialist

Foodics

<div>
 
 Who Are We
 
 ❓
 
 
 
 We Are Foodics!
 
 a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 
 
 
 The Job in a Nutshell💡
 
 
 
 Hi all! We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients' inquiries and questions regarding Foodics product's overall incoming communication channels and conduct outbound communication with our customers to measure satisfaction.
 
 
 
 What Will You Do❓
 
 
 
 <ul>
 <li>
 Handle client inquiries received at the center of excellence
 </li>
 <li>
 Follow up with customers' inquiries, conduct satisfaction measurement calls, and perform other outbound tasks
 </li>
 <li>
 Document communication logs into our CRM and ticketing systems with accuracy
 </li>
 <li>
 Escalate and follow up with concerned teams with Foodics in case of any support needed from their side until reaching case resolution.
 </li>
 <li>
 Train clients on using Foodics products using multiple virtual channels.
 </li>
 <li>
 Report daily events to team leaders and highlight areas where more attention may be needed.
 
 
 </li>
 </ul>
 
 What Are We Looking For❓
 
 
 
 <ul>
 <li>
 Bachelor's degree in any major. (Preferred)
 </li>
 <li>
 0 - 1 years of experience in call center or customer service roles
 </li>
 <li>
 Very Good in English language, especially speaking and communicating verbally
 </li>
 <li>
 Flexible to work in different shifts in Egypt - On-site (Must)
 </li>
 <li>
 Comfortable and skilled in delivering training (Preferred)
 </li>
 <li>
 Willing to work hard and with autonomy to handle customer cases till case resolution
 </li>
 <li>
 Is naturally strong in communication, with great ability for problem-solving
 </li>
 <li>
 Comfortable in conducting routine tasks while maintaining quality standards
 
 
 </li>
 </ul>
 
 Who Will Excel❓
 
 
 
 <ul>
 <li>
 Comfortable and skilled in delivering training
 </li>
 <li>
 Previous experience in SaaS/ Tech or F&amp;B industry
 
 
 </li>
 </ul>
 
 Important Hashtags: #High_Volume_of_Calls #Shift_Based_Job
 
 
 
 
 What We Offer You❗
 
 
 
 We believe you will love working at Foodics!
 
 
 <ul>
 <li>
 We offer highly competitive compensation packages, including bonuses and the potential for shares
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
 </li>
 </ul>
</div>

COA Holding Company

<div>
 
 Job Description
 
 
 
 The Head of Quality and Training is responsible for overseeing the quality assurance and training functions within the call center. The role ensures that all customer and patient interactions meet the highest service and compliance standards while supporting continuous improvement in agent performance. This position plays a key role in enhancing patient experience, ensuring healthcare compliance, and developing effective training programs for call center teams.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Quality Assurance Management
 </li>
 <li>
 Develop and implement quality assurance frameworks for call center operations.
 </li>
 <li>
 Monitor and evaluate inbound and outbound calls to ensure compliance with company standards and healthcare regulations.
 </li>
 <li>
 Design and maintain call evaluation scorecards and quality monitoring processes.
 </li>
 <li>
 Identify performance gaps and recommend corrective actions.
 </li>
 <li>
 Training &amp; Development
 </li>
 <li>
 Design and deliver onboarding and ongoing training programs for call center agents, team leaders, and supervisors.
 </li>
 <li>
 Develop training materials related to communication skills, patient interaction, call handling, and healthcare services.
 </li>
 <li>
 Conduct refresher training sessions and coaching programs to improve agent performance.
 </li>
 <li>
 Performance Monitoring
 </li>
 <li>
 Analyze call center performance metrics and quality scores.
 </li>
 <li>
 Provide detailed reports and insights to management on quality trends and training needs.
 </li>
 <li>
 Collaborate with operations to improve service quality and productivity.
 </li>
 <li>
 Compliance &amp; Patient Experience
 </li>
 <li>
 Ensure all call center interactions comply with healthcare policies, patient confidentiality standards, and regulatory requirements.
 </li>
 <li>
 Improve patient experience through better communication standards and service quality.
 </li>
 <li>
 Monitor complaint handling and ensure proper escalation processes.
 </li>
 <li>
 Team Leadership
 </li>
 <li>
 Lead and manage the Quality Assurance and Training teams.
 </li>
 <li>
 Provide coaching and performance management for QA analysts and trainers.
 </li>
 <li>
 Promote a culture of continuous improvement and learning.
 </li>
 <li>
 Process Improvement
 </li>
 <li>
 Identify operational gaps in call handling, scripts, and processes.
 </li>
 <li>
 Implement quality improvement initiatives to enhance service delivery.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Healthcare Management, Pharmacy, Medicine, Business Administration, or related field.
 </li>
 <li>
 Certification in Quality Assurance, Customer Experience, or Training is a plus.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 7&ndash;10 years of experience in call center operations, quality assurance, or training.
 </li>
 <li>
 Minimum 3&ndash;5 years in a leadership role.
 </li>
 <li>
 Experience in healthcare call centers, telemedicine services, clinics, or hospitals is a must.
 
 
 </li>
 </ul>
 Interested candidates can apply on : monica.wassim@coaholding.com
</div>

Head Of Quality and Training Team

VCloud

<div>
 
 
 Overview
 
 
 
 As a Contact Center CER, you will be the first point of contact for inbound calls from Healthcare Providers and Consumers seeking guidance on pharmaceutical products and programs. Using empathy, clear communication, and approved reference materials, you will provide accurate information or seamlessly connect callers to the appropriate department for additional support.
 
 
 This role is ideal for someone who enjoys helping others, thrives in a collaborative team environment, and takes pride in delivering high-quality service. You will have measurable individual and team quality goals, along with ongoing feedback, coaching, and recognition from the VCloud Management Team to support your growth and success.
 
 
 
 Prezentare general&abreve;
 
 
 
 &Icirc;n calitate de Contact Center CER, vei fi primul punct de contact pentru apelurile inbound primite de la furnizori de servicii medicale și consumatori care solicit&abreve; informații despre produse și programe farmaceutice. Folosind empatie, comunicare clar&abreve; și materiale de referinț&abreve; aprobate, vei oferi informații corecte sau vei direcționa f&abreve;r&abreve; dificultate apelanții c&abreve;tre departamentul potrivit pentru asistenț&abreve; suplimentar&abreve;.
 
 
 Acest rol este ideal pentru o persoan&abreve; c&abreve;reia &icirc;i place s&abreve; ajute oamenii, care lucreaz&abreve; bine &icirc;ntr-un mediu de echip&abreve; colaborativ și care se m&acirc;ndrește cu furnizarea unui serviciu de &icirc;nalt&abreve; calitate. Vei avea obiective individuale și de echip&abreve; m&abreve;surabile privind calitatea, precum și feedback constant, coaching și recunoaștere din partea echipei de management VCloud pentru a-ți susține dezvoltarea și succesul.
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities:
 
 
 
 - Respond to inbound customer inquiries with professionalism, accuracy, and a service-oriented approach.
 
 
 - Build and maintain strong relationships with internal and external customers.
 
 
 - Use approved reference materials, call scripts, FAQs, and training updates to provide clear, consistent, and compliant information.
 
 
 - Work independently in a fast-paced call center environment while contributing to a positive team culture.
 
 
 - Escalate complex inquiries to the appropriate departments to ensure timely resolution.
 
 
 
 Descrierea postului
 
 
 
 
 Responsabilit&abreve;ți principale:
 
 
 
 - R&abreve;spunde la solicit&abreve;rile inbound ale clienților cu profesionalism, acuratețe și orientare c&abreve;tre servicii.
 
 
 - Construiește și menține relații solide cu clienții interni și externi.
 
 
 - Utilizeaz&abreve; materiale de referinț&abreve; aprobate, scripturi de apel, FAQ-uri și actualiz&abreve;ri de training pentru a oferi informații clare, consecvente și conforme.
 
 
 - Lucreaz&abreve; independent &icirc;ntr-un mediu de call center dinamic, contribuind &icirc;n același timp la o cultur&abreve; pozitiv&abreve; de echip&abreve;.
 
 
 - Escaladeaz&abreve; solicit&abreve;rile complexe c&abreve;tre departamentele corespunz&abreve;toare pentru a asigura o soluționare &icirc;n timp util.
 
 
 
 Requirements
 
 
 
 - Fluency in Romanian and English, both written and spoken.
 
 
 - Strong communication and active listening skills.
 
 
 - Customer service or call center experience preferred.
 
 
 - Ability to follow scripts, reference materials, and compliance guidelines carefully.
 
 
 - Comfortable working in a structured, performance-driven environment.
 
 
 - Strong attention to detail and commitment to accuracy.
 
 
 - Ability to handle sensitive conversations with professionalism and empathy.
 
 
 - Basic computer proficiency and ability to navigate multiple systems.
 
 
 
 Cerințe
 
 
 
 - Fluenț&abreve; &icirc;n limba rom&acirc;n&abreve; și englez&abreve;, at&acirc;t scris, c&acirc;t și vorbit.
 
 
 - Abilit&abreve;ți excelente de comunicare și ascultare activ&abreve;.
 
 
 - Experiența &icirc;n customer service sau call center constituie un avantaj.
 
 
 - Capacitatea de a urma cu atenție scripturi, materiale de referinț&abreve; și cerințe de conformitate.
 
 
 - Confort &icirc;n lucrul &icirc;ntr-un mediu structurat, orientat spre performanț&abreve;.
 
 
 - Atenție ridicat&abreve; la detalii și angajament faț&abreve; de acuratețe.
 
 
 - Capacitatea de a gestiona conversații sensibile cu profesionalism și empatie.
 
 
 - Cunoștințe de baz&abreve; operare PC și capacitatea de a lucra &icirc;n mai multe sisteme.
 
</div>

Customer Experience Representative - Romanian

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117 call center specialist jobs In Cairo

Call Center Specialist

Technical Onboarding Specialist (Network & Product)

Customer Service Specialist

Customer Support Specialist

Customer Support Specialist

Head Of Quality and Training Team

Customer Experience Representative - Romanian