customer service representative

call center representative (fresh graduates) Jobs in Cairo

customer service associate

customer service specialist Jobs in Cairo

customer service specialist

call center representative - staff Jobs in Cairo

call center representative - staff

call center representative staff

Arab Bank

<div>
 
 
 
 Accountable for:
 
 
 
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 Responding, and serving all Arab Bank Client enquiries and prospects either by E-mail or both (E-mail &amp; Phone).
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 Handling all client complaints in a timely manner at the highest quality standards
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 Provide information on all Bank Products to existing &amp; potential clients.
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 Selling bank products and services, and generate quality service opportunities.
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 Resolve customer complaints, either directly or conjointly with the other concerned dept&rsquo;s.
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 Execute client instructions as per Arab Bank P&amp;P&rsquo;s.
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 Identify &amp; forward customers feedback, and contribute to process improvement.
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 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
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 From 0-2 years experience in a related field.
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 Bachelor degree from a reputable university.
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 Excellent Communication.
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 PC Literate (Excel, Internet, word, PowerPoint, ETC&hellip;).
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 </ul>
 
 
</div>

Call Center Representative - Staff

EgyBell

<div>
 
 Egybell is hiring a Call Center Representative for a well known multi-national company located in
 
 Fifth Settlement.
 
 
 
 
 
 
 Fresh Graduates are welcome to apply.
 
 
 
 
 
 
 Qualifications:
 
 
 
 Good user of Excel and MS Office
 
 
 Excellent command of English language.
 
 
 Excellent communication and problem-solving skills.
 
</div>

Call Center Representative (Fresh Graduates)

<div>
 
 Egybell is hiring a Call Center Representative for a well known multi-national company located in
 
 Fifth Settlement
 
 
 
 
 
 <ul>
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 Fresh Graduates can apply
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 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Good user of Excel and MS Office
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 Excellent command of English language. Read and Write.
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 Excellent communication and problem-solving skills.
 </li>
 </ul>
 
 
</div>

ariika

<div>
 
 Role Overview
 
 
 
 We are looking for a proactive and customer-focused Customer Experience Representative to join Ariika&rsquo;s Customer Service team. This role is key in delivering a seamless and positive experience for our customers by handling inquiries, resolving issues efficiently, and ensuring satisfaction at every touchpoint.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
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 Handle customer inquiries through calls and ensure prompt, professional responses
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 Address customer complaints and provide effective, timely resolutions
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 Follow up on pending cases to ensure closure and customer satisfaction
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 Provide accurate information regarding products, orders, and company policies
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 Maintain a positive brand image through every customer interaction
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
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 Strong communication and interpersonal skills
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 Excellent problem-solving abilities with a customer-first mindset
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 Ability to handle difficult situations professionally and calmly
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 Strong multitasking skills and ability to work under pressure
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 Previous experience in customer service or call center roles is a plus
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 </ul>
</div>

Customer Service Representative

iQor

<div>
 
 Job Summary: Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance.
 
 
 
 
 Responsibilities:
 
 <ul>
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 Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
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 Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
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 Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary
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 Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes).
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 Drives continuous improvement through trend reporting analysis and metrics management
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 Offers new ideas and suggestions for improvement.
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 Identifies and implements new practices and processes that are &ldquo;best in field".
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 Demonstrates a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making customer issues a priority.
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 Confers with reporting manager on complex or unusual situations.
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 Exchanges knowledge and information with other iQor facilities to ensure best practices are shared throughout the iQor organization.
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 Ensures 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality).
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 Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information, whether internal to iQor or customer specific.
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 Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
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 Understands and embraces the business and call center operations strategic direction.
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 Performs other duties as assigned.
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 </ul>
 
 
 
 Skills Requirements:
 
 <ul>
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 3 or more years of call center experience in collections/sales/customer service/technical support.
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 1 or more years of supervisory experience.
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 </ul>
 
 
 
 Education Requirements:
 
 <ul>
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 Bachelor degree of Business Administration or equivalent, MBA is a plus.
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 </ul>
 
 
 
 Physical Requirements:
 
 <ul>
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 Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, type and/or sit for extended periods of time.
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 Consistent attendance is an essential function of the job.
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 </ul>
</div>

Team Lead (Operations Supervisor)

HSBC

<div>
 
 Why join us
 
 
 
 To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
 
 
 
 What You Will Do
 
 
 
 <ul>
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 Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
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 Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
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 Demonstrate a sound knowledge of the payment industry and its associated processes and systems.
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 Receive/make calls/Emails from/to customers (internal/ external)
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 Act effectively on all customer feedback.
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 Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)
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 Responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.
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 Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
 
 
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 </ul>
 
 Skills
 
 
 
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 Fluent in English and French is a must
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 Previous Experience in customer facing roles
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 Exceptional Client focus and orientation
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 Interpersonal, verbal and written communication skills.
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 Ability to communicate efficiently with local and global teams
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 Excellent organizational and time management skills
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 Ability to multi-task, depending on the criticality of the tasks.
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 Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
 
 
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 </ul>
 
 What additional skills will be good to have?
 
 
 
 <ul>
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 Experience and proficiency with web-based technologies.
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 Position requires technical knowledge where GPS experience is asset.
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 MS office.
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 MI and Reporting/ Real time management.
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 </ul>
</div>

Client Service Specialist - FR is a must

Bevatel

<div>
 Bevatel is looking for an AI Product Owner who owns the backlog and delivery of AI‑powered features across customer‑facing experiences (Call Center, Business Chat, SMS touchpoints). Focuses on how AI improves agent productivity, reporting and automation, coordinating with platform teams on AI services.
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Maintain and prioritize the AI experience backlog (e.g., AI call analytics, AI agents, AI tagging, AI‑assisted replies).
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 Translate strategic AI objectives into actionable user stories and acceptance criteria.
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 Work with Call Center, Chat, SMS and Core teams to embed AI into their workflows consistently.
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 Coordinate with platform/engineering on AI service capabilities, constraints and performance.
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 Lead agile ceremonies for AI‑focused work, track progress and manage cross‑team dependencies.
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 Validate AI features with users and internal stakeholders; iterate based on feedback and data.
 
 
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 </ul>
 
 Requirements
 
 
 
 <ul>
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 3+ years as a Product Owner, PM or BA in SaaS; exposure to AI/ML features is mandatory.
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 Understanding of contact center or messaging workflows is advantageous.
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 Strong communication skills bridging business, UX and technical teams.
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 Experience with Agile delivery and backlog management tools.
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 </ul>
</div>

AI Product Owner

Explore 231+ Call center representative staff in Cairo this May. Find roles across top companies and apply now to boost your career.

231 call center representative staff jobs In Cairo

Call Center Representative - Staff

Call Center Representative (Fresh Graduates)

Call Center Representative (Fresh Graduates)

Customer Service Representative

Team Lead (Operations Supervisor)

Client Service Specialist - FR is a must

AI Product Owner