customer service associate

Amazon

<div>
 
 Description
 
 
 
 This position is only available to candidates who hold a valid PWD ID Card issued by the Ministry of Health.
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
 
 
 The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
 
 
 
 Summary Of Responsibilities
 
 
 
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 Demonstrates effective, clear and professional written and oral communication.
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 Working with Contact Centre environment in metric driven environment to serve Amazon Sellers and Vendor World Wide
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 Support World Wide Sellers and Vendors in different languages using Amazon approved translation tools
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 Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers&rsquo; issues
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 Builds Platform and business knowledge to better serve sellers
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 Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
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 Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
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 Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
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 Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
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 Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
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 Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller&rsquo;s issues and questions.
 
 
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 </ul>
 
 Basic Qualifications
 
 
 
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 1+ years of customer service experience
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 1+ years of driving process improvements experience
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 Experience with Microsoft Office products and applications
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 Experience with Excel
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 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
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 Speak, write, and read fluently in Arabic and English
 
 
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 </ul>
 
 Preferred Qualifications
 
 
 
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 2+ years of customer service experience
 
 
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 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3181621
</div>

Seller Support Associate, Seller Partner Support

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 The Sales Associate is responsible for Strengthening brand exposure in point of sale, consistently demonstrating benchmarked brand filter standards, Improving brand knowledge and sales techniques, Establishing and maintaining customer relationships and achieving his/her individual targets and contributing to the achievement of the store targets.
 
 
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 Demonstrate a positive attitude that sees problems as challenges to be faced and overcome
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 Comply with all company policies &amp; procedures, including loss prevention, security and safety are adhered to
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 Be responsible to update product knowledge on an on going basis in coordination with the Department/ Boutique or Floor Manager.
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 Monitor and report sales results.
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 Control of client stock assortment.
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 Focus on sales and profitability, maintain customer focus standards, set work pace and deliver on departmental/store goals.
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 Be a participative, helpful Associate and a willing team player. Mentor new Sales Associate if required by leading with an example.
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 Be courteous, considerate &amp; gracious in all the dealings with customers, suppliers &amp; associates.
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 Record and maintain all customer information and preferences.
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 Follow grooming standards as mentioned in the Associate Handbook.
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 Be proactive and creative by increasing sales thru cross-selling across the store.
 
 
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 What You&rsquo;ll Need To Succeed
 
 
 
 Good English
 
 
 Retail Experience preferably Duty Free
 
 
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Consultant - Sales - Cairo Airport Duty Free

<div>
 
 Description
 
 
 
 The Central Ops Support Associate will support the daily operations of Easy Ship sellers by monitoring shipments, coordinating with field teams, and assisting with issue resolution. The role focuses on execution, accuracy, and ensuring smooth day-to-day operations, contributing to an improved seller and customer experience.
 
 
 Key job responsibilities
 
 
 1-Monitor daily shipment and seller performance through outbound calls, emails, and system checks.
 
 
 2-Escalate operational issues to executives or field teams for timely resolution.
 
 
 3-Maintain accurate logs and reports of seller interactions and operational exceptions.
 
 
 4-Provide basic guidance to sellers on process adherence and operational requirements.
 
 
 5-Support the team in executing audits, spot checks, and follow-ups with sellers.
 
 
 6-Perform data entry, documentation, and status tracking for operational activities.
 
 
 
 Basic Qualifications
 
 
 
 1-experience in operations, customer service, or support.
 
 
 2-Good communication skills (verbal &amp; written).
 
 
 3-Basic computer skills (Microsoft Excel, Word, and Windows applications).
 
 
 4-Ability to follow SOPs and work with attention to detail.
 
 
 5-Excelent English (verbal and written).
 
 
 
 Preferred Qualifications
 
 
 
 No active written warnings
 
 
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 Ability to work flexible schedules/shifts/areas
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 Continued meeting or exceeding of department performance goals
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3080242
</div>

CST Operations Asscociate, AMET EF

Concentrix

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; Turkish Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
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 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
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 Assist customers with inquiries, order processing, troubleshooting, and guidance.
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 Build deep product and service knowledge to deliver confident and accurate support.
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 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
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 Create positive customer experiences through personalized assistance and clear communication.
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 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
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 Essential Functions / Core Responsibilities
 
 
 
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 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
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 Clarify customer requirements using effective probing and decision-support tools.
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 Listen attentively, demonstrate empathy, and build strong customer rapport.
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 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
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 Maintain working knowledge of client products and services.
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 Prepare complete and accurate documentation, including account notations.
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 Participate in initiatives aimed at improving customer satisfaction and business performance.
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 Identify opportunities to offer additional products or services when appropriate.
 
 
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 </ul>
 
 Candidate Profile
 
 
 
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 Proficiency in Turkish and English, both written and verbal.
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 High school diploma required; relevant experience is an advantage.
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 Excellent communication, interpersonal, and customer engagement skills.
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 Comfortable working in a fast-paced, performance-driven environment.
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 Strong multitasking, prioritization, and adaptability skills.
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 Basic computer skills and system navigation capability.
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 Ability to work independently and collaboratively within a team.
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 Detail-oriented, dependable, and professional.
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 Patient, composed, and solution-oriented in all customer interactions.
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 Flexible to work rotating shifts as required.
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 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
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 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
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 Competitive Salary
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 Transportation Provided
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 Medical &amp; Social Insurance
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 Fast track for promotions within 6 months
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 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
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 Supportive, inclusive, and growth-focused work environment
 
 
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 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Turkish Speakers - Cairo

<div>
 
 Job Title
 
 
 
 Associate, Sales Manager
 
 
 
 Job Description
 
 
 
 The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,
 
 
 adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.
 
 
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 Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
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 Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
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 Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
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 Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
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 Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
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 Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
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 Be a point of escalation for our clients and respond promptly to any issues
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 Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
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 Work with client contact on reporting and forecasting
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 Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
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 Work with client contact on reporting and forecasting
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 Coordinate team incentives and Sales Performance Incentive Funds
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 Partner and build business relationships with all partners to ensure customer expectations are met
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 </ul>
</div>

Associate, Sales Manager

QuadraBay

<div>
 Role Overview
 
 
 As an Associate Agent, you will play an integral role in supporting our operations by handling data entry and providing exceptional customer service. As part of our team in Egypt - Cairo, you'll work in an ONSITE environment where your computer skills, communication abilities, and professionalism will make a real impact on our organization.
 
 
 
 Responsibilities
 
 
 
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 <li>
 Accurately input and update information into the company databases and systems.
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 Handle client inquiries and provide prompt, courteous solutions.
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 Support daily administrative operations as required by team leads.
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 Ensure data integrity and confidentiality in every transaction.
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 Collaborate with team members to achieve departmental goals.
 
 
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 Must have requirements
 
 
 <ul>
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 Basic computer skills and proficiency with common software applications.
 </li>
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 Demonstrated experience in accurate data entry.
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 Good command of English, both verbal and written.
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 Previous customer service experience with problem-solving skills.
 
 
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 </ul>
 Nice to have requirements
 
 
 <ul>
 <li>
 Strong attention to detail ensuring accurate work and data quality.
 </li>
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 Time management skills and the ability to meet deadlines efficiently.
 
 
 </li>
 </ul>
 Perks and Benefits
 
 
 <ul>
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 Comprehensive training and onboarding program.
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 Supportive and collaborative team environment.
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 Access to future growth and career development opportunities.
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 Competitive compensation package.
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 </ul>
</div>

Associate Agent

Talaat Moustafa Group

<div>
 
 
 Job Description:
 
 
 
 
 
 <ul>
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 Welcome visitors at the front desk by greeting, directing, and announcing them appropriately.
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 Answer screening and forwarding incoming phone calls.
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 Direct visitors to the appropriate person and office.
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 Ensure the reception area is tidy and presentable, with all necessary stationery and material.
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 Provide basic and accurate information in person and via phone/email.
 </li>
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 Maintain the buildings' security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
 </li>
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 Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
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 Fresh graduates are welcome to apply
 </li>
 <li>
 Experience in Hotels is a plus
 </li>
 <li>
 Bachelor's Degree in any related field
 </li>
 <li>
 Good command of English both written and spoken
 </li>
 <li>
 Good communication and interpersonal skills
 </li>
 <li>
 Attention to details
 </li>
 </ul>
</div>

Front Desk Receptionist - Sales Office

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