sales consultant

customer service

customer service manager

supply chain sr associate

community associate

customer service associate

Amazon

<div>
 
 Description
 
 
 
 
 Customer Service Associate
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 What will you do as a Customer Service Associate?
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 
 What are your hours?
 
 
 
 This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 
 Basic Qualifications
 
 
 
 
 What qualifications do we need from you?
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Have the right to work in Egypt
 </li>
 <li>
 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in [English &amp; Arabic] (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within our operating hours
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 What strengths will you bring?
 
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 
 What benefits will you receive?
 
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
 <li>
 Social Insurance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
 </li>
 <ul>
 <li>
 Gas station beside bloom bank
 </li>
 <li>
 Downtown Street
 
 </li>
 </ul>
 </ul>
 
 If this role sounds like it&rsquo;s for you, then click on the link below to start the application process
 
 !
 
 
 You&rsquo;ll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
 
 
 If successful, we will contact you about next steps!
 
 
 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
 
 
 Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: ASF250118232
</div>

Customer Service Associate

PepsiCo

<div>
 
 Overview
 
 
 
 This role is responsible for supporting the Cluster Commercial team with key reporting and analysis of performance by Channel, Customer and Sales Area against key deliverables. Adding value to the report&rsquo;s suite, this role also provides meaningful insights and recommendations to the Cluster Sales Leadership team, highlighting all opportunities for growth and productivity.
 
 
 
 Responsibilities
 
 
 
 
 Functional Responsibilities
 
 
 
 <ul>
 <li>
 Support Cluster Commercial function with performance reporting against established KPIs, including ad-hoc reporting requests using shipment / POS data and leveraging SAP BI, DMS Distributor and Nielson systems.
 </li>
 <li>
 Develop on-demand reports and Scorecards delivering improved agility through ease of access and enhanced visualization.
 </li>
 <li>
 Collate and format large and complex sets of data across multiple channels, customers, and sales areas.  Analyze data to distil meaningful insights on performance trends and opportunities.
 </li>
 <li>
 Analyze promotion and NPD activity effectiveness to monitor return on investment and identify opportunities for improvement and customization by Channel, Customer and/or Sales Territory
 </li>
 <li>
 Assist with field sales execution and compliance reporting as well as survey initiatives (e. price checks in market)
 </li>
 <li>
 Present insights and recommendations to Cluster Sales Leadership team monthly and in a clear, concise manner
 </li>
 <li>
 Support preparation of customer business reviews and JBPs, working cross-functionally with Cluster stakeholders to collate information on performance trends and opportunities by channel, customer, sales territory, or distributor.
 </li>
 <li>
 Contribute to the development of internal business reviews, providing information to support key planning processes and events.  Eg: AOP and Mid-Year / Annual Sales conferences
 </li>
 <li>
 Assist with back-end management of Field Sales tool (News Page), ensuring data completion and accuracy.
 
 
 </li>
 </ul>
 
 People Responsibilities
 
 
 
 <ul>
 <li>
 Develop winning relationships with Cluster Sales Leadership team and other key stake holders in the Cluster business, ensuring highest levels of agility and support are provided within established SLAs.
 </li>
 <li>
 Partner with Cluster Commercial team to revise and refine reporting requirements, ensuring outputs remain relevant, meaningful and user-friendly to best support decision-making.
 </li>
 <li>
 Work closely with the wider GCC team members to deliver full loop data support to Cluster
 </li>
 <li>
 Support business development and continuous improvement initiatives to drive growth and efficiency both within Cluster and GCC Hub
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Degree qualified in Business / Commerce
 </li>
 <li>
 0 - 1 year of experience
 </li>
 <li>
 Builds robust and successful working relationships.
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent organization and prioritization skills
 </li>
 <li>
 Proactive, responsive and results driven.
 </li>
 <li>
 Strong Analytical skill
 </li>
 <li>
 Highly proficient in Microsoft Office, esp.
 </li>
 </ul>
</div>

Supply Chain Customer Service Sr Associate

Majid Al Futtaim

<div>
 
 
 JOB TITLE
 
 
 
 Customer Service Associate | MAF Properties | West Region
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The position is responsible of supervising the Customer Service Team including efficient management of the Information Desk, ensuring that all customer service-related activities are carried out in accordance with the set policies and guidelines and to the highest level of service standards.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Customer Service Operations: Oversee smooth functioning of info kiosks by staying informed on mall services, store locations, and promotional activities; step in for Customer Service Officers when needed.
 </li>
 <li>
 Team Management &amp; Grooming: Ensure the Customer Service team adheres to company grooming standards and operational policies; escalate issues as necessary.
 </li>
 <li>
 Customer Complaint Handling: Assist the Customer Service Supervisor in addressing and resolving customer complaints promptly in line with policies.
 </li>
 <li>
 Cash Handling &amp; Reconciliation: Manage daily gift card cash handling, ensure accurate reconciliation, and follow Finance protocols for deposits.
 </li>
 <li>
 Sales &amp; Inventory Targets: Achieve yearly gift card sales targets, maintain accurate stock levels, and ensure zero discrepancies in inventory and cash.
 </li>
 <li>
 Training &amp; Development: Conduct regular training and performance reviews for the Customer Service team to build capability and maintain service standards.
 </li>
 <li>
 Communication &amp; Coordination: Maintain effective communication with tenants, maintenance, and security teams to support overall mall operations.
 </li>
 <li>
 Materials &amp; Directory Management: Ensure brochures are well-stocked and tidy, and update mall directories monthly.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from a recognized university.
 </li>
 <li>
 4 to 6 years of proven experience in Customer Service, preferably within a well-established shopping center or luxury hotel environment in Egypt.
 </li>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
 Demonstrated experience in leading and managing teams.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Customer Service Team Leader

<div>
 
 Description
 
 
 
 Overview: AMAZON
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
 
 
 The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
 
 
 
 Summary Of Responsibilities
 
 
 
 <ul>
 <li>
 Demonstrates effective, clear and professional written and oral communication.
 </li>
 <li>
 Working with Contact Centre environment in metric driven environment to serve Amazon Sellers and Vendor World Wide
 </li>
 <li>
 Support World Wide Sellers and Vendors in different languages using Amazon approved translation tools
 </li>
 <li>
 Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers&rsquo; issues
 </li>
 <li>
 Builds Platform and business knowledge to better serve sellers
 </li>
 <li>
 Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
 </li>
 <li>
 Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
 </li>
 <li>
 Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
 </li>
 <li>
 Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
 </li>
 <li>
 Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
 </li>
 <li>
 Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller&rsquo;s issues and questions.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of customer service experience
 </li>
 <li>
 1+ years of driving process improvements experience
 </li>
 <li>
 Experience with Microsoft Office products and applications
 </li>
 <li>
 Speak, write, and read fluently in English
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience with Excel
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3081736
</div>

Seller Support Associate, Seller Partner Support

Regus

<div>
 At Regus, we&rsquo;ve built the world&rsquo;s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you&rsquo;ll be able to work better, faster and happier too.
 
 
 
 The opportunity
 
 
 
 As a Community Associate, you&rsquo;ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.
 
 
 
 A typical day at Regus
 
 
 
 You arrive 15 minutes before your centre opens to make sure everything is ready and check there&rsquo;s nothing the cleaners have missed.
 
 
 Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room&hellip; and can you help her set up the projector and take an order for drinks?
 
 
 The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that&rsquo;s lunch.
 
 
 Early afternoon, you sit down with the Community Manager to discuss the organisation of next week&rsquo;s networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre.
 
 
 The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything&rsquo;s nice and tidy, it&rsquo;s time to head home.
 
 
 
 About You
 
 
 
 We&rsquo;re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
 
 
 <ul>
 <li>
 A good communicator, with the ability to build strong professional relationships and empathise with people&rsquo;s needs
 </li>
 <li>
 Happy taking ownership of problems and finding ways to solve them
 </li>
 <li>
 Positive, enthusiastic and able to adapt to fast-changing situations
 </li>
 <li>
 Confident using MS Office and other basic IT packages
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 On top of a competitive salary package you&rsquo;ll enjoy:
 
 
 <ul>
 <li>
 A bright and inspiring work environment
 </li>
 <li>
 Training and development opportunities
 </li>
 </ul>
</div>

Community Associate

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 The Sales Associate is responsible for Strengthening brand exposure in point of sale, consistently demonstrating benchmarked brand filter standards, Improving brand knowledge and sales techniques, Establishing and maintaining customer relationships and achieving his/her individual targets and contributing to the achievement of the store targets.
 
 
 <ul>
 <li>
 Demonstrate a positive attitude that sees problems as challenges to be faced and overcome
 </li>
 <li>
 Comply with all company policies &amp; procedures, including loss prevention, security and safety are adhered to
 </li>
 <li>
 Be responsible to update product knowledge on an on going basis in coordination with the Department/ Boutique or Floor Manager.
 </li>
 <li>
 Monitor and report sales results.
 </li>
 <li>
 Control of client stock assortment.
 </li>
 <li>
 Focus on sales and profitability, maintain customer focus standards, set work pace and deliver on departmental/store goals.
 </li>
 <li>
 Be a participative, helpful Associate and a willing team player. Mentor new Sales Associate if required by leading with an example.
 </li>
 <li>
 Be courteous, considerate &amp; gracious in all the dealings with customers, suppliers &amp; associates.
 </li>
 <li>
 Record and maintain all customer information and preferences.
 </li>
 <li>
 Follow grooming standards as mentioned in the Associate Handbook.
 </li>
 <li>
 Be proactive and creative by increasing sales thru cross-selling across the store.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 Good English
 
 
 Retail Experience preferably Duty Free
 
 
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Consultant - Sales - Cairo Airport Duty Free

International Workplace Group plc

Explore 863+ Customer service associate in Cairo this September. Find roles across top companies and apply now to boost your career.

863 customer service associate jobs IN Cairo

Customer Service Associate

Supply Chain Customer Service Sr Associate

Customer Service Team Leader

Seller Support Associate, Seller Partner Support

Community Associate

Consultant - Sales - Cairo Airport Duty Free

Community Associate