customer service manager

associate - seller support

call center representative

client service representative (customer services) Jobs in Cairo

client service representative (customer services)

credit controller associate Jobs in Cairo

credit controller associate

customer service associate

Sutherland Healthcare Solutions

<div>
 
 Company Description
 
 
 At Sutherland, we are a leading global business and digital transformation partner with expertise in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. Our services span various industries including Healthcare, Insurance, Banking &amp; Financial Services, Communications, Media &amp; Entertainment, Technology, Travel &amp; Hospitality, Logistics, Retail, Energy &amp; Utilities. We are committed to driving digital transformation and providing unique value propositions through market-leading technology and business process excellence, with over 200 unique inventions under several patents across critical technologies.
 
 
 Role Description
 
 
 This is a full-time on-site role for a Customer Service Representative English Account at Sutherland's location in Cairo. The role involves day-to-day tasks related to ensuring customer satisfaction, managing customer accounts, providing excellent customer service, and effective communication.
 
 
 Benefits
 
 
 <ul>
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 Up to 17k Net Salary
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 1.1k night and overnight allowance
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 Transportation is provided both ways (Door to Door for ladies)
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 Social and medical insurance is provided
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 First 3 months are Fully Granted
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 Healthiest work environment (Great place to work certified)
 
 
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 </ul>
 
 Qualifications
 
 
 <ul>
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 Customer Service Representatives and Customer Service skills
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 Proficiency in English B2
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 Grads and Dropouts only
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 Flexibility with night and overnight shifts
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 Flexibility with Rotational shifts
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 Previous experience in a similar role is a plus
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 </ul>
</div>

English Account Customer Service Associate

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 The Sales Associate is responsible for Strengthening brand exposure in point of sale, consistently demonstrating benchmarked brand filter standards, Improving brand knowledge and sales techniques, Establishing and maintaining customer relationships and achieving his/her individual targets and contributing to the achievement of the store targets.
 
 
 <ul>
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 Demonstrate a positive attitude that sees problems as challenges to be faced and overcome
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 Comply with all company policies &amp; procedures, including loss prevention, security and safety are adhered to
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 Be responsible to update product knowledge on an on going basis in coordination with the Department/ Boutique or Floor Manager.
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 Monitor and report sales results.
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 Control of client stock assortment.
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 Focus on sales and profitability, maintain customer focus standards, set work pace and deliver on departmental/store goals.
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 Be a participative, helpful Associate and a willing team player. Mentor new Sales Associate if required by leading with an example.
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 Be courteous, considerate &amp; gracious in all the dealings with customers, suppliers &amp; associates.
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 Record and maintain all customer information and preferences.
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 Follow grooming standards as mentioned in the Associate Handbook.
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 Be proactive and creative by increasing sales thru cross-selling across the store.
 
 
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 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 Good English
 
 
 Retail Experience preferably Duty Free
 
 
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Consultant - Sales Management - Cairo Airport Duty Free

Consultant - Sales - Cairo Airport Duty Free

51Talk

<div>
 
 
 CM (Customer Support/Customer Care Representatives)
 
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
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 Follow company SOPs to deliver high-quality consultation and support services to students.
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 Monitor teaching quality and provide timely, constructive feedback to drive continuous improvement and better learning outcomes.
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 Support students throughout their learning journey by identifying challenges and providing tailored solutions.
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 Build and maintain strong customer relationships by offering personalized learning plans and progress recommendations.
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 Enhance customer satisfaction and drive referrals through proactive service and engagement.
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 Track and analyze students&rsquo; learning data to identify improvement areas and propose actionable plans to boost learning effectiveness.
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 </ul>
 
 
 Requirements:
 
 
 <ul>
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 Bachelor&rsquo;s degree or above.
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 Minimum 1 year of experience in telesales, sales, or any related role.
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 Passionate about education and committed to delivering exceptional service.
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 Fluency in English is required.
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 Strong interpersonal and communication skills, with a cheerful and approachable personality.
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 </ul>
 
 
</div>

Customer Service Representative

The American University in Cairo

<div>
 
 
 Reports to:
 
 Associate Director, Scheduling and Student Services
 
 
 
 
 
 
 Purpose:
 
 
 
 The Manager, Contact Center is responsible for leading and managing all integrated contact center operations at the School of Continuing Education (SCE). Under the supervision of the Associate Director, Enrollment Services, the Contact Center Manager oversees inbound and outbound communication channels, ensuring that prospective and current learners receive accurate, timely, and high-quality information and support. The role plays a strategic function in aligning enrollment, instructional affairs, and outreach activities to deliver a seamless and uni&filig;ed service experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Operations Management:
 
 <ul>
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 Oversee all inbound and outbound communications, such as calls, emails, online inquiries, and outreach campaigns, to ensure accurate, timely, and customer-focused responses regarding SCE programs, eligibility, resources, policies, and procedures
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 Manage and update Interactive Voice Response (IVR) content in coordination with the University telecommunication office
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 Ensure business processes and documentation are regularly updated to re&fllig;ect best practices and organizational changes
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 </ul>
 
 Team Supervision and Development:
 
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 Supervise and coach contact center staff to ensure they are fully informed of SCE programs, new offerings, marketing campaigns, and outreach initiatives
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 Conduct performance evaluations, provide regular feedback, and develop targeted training plans to enhance service quality and staff capabilities
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 Plan and allocate work schedules to ensure adequate coverage during operational hours, peak periods, and staff absences; coordinate overtime as needed
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 </ul>
 
 Collaboration and Coordination:
 
 <ul>
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 Coordinate with internal stakeholders, including admissions, registration, IT and certi&filig;cation, marketing, and outreach teams, to ensure consistent messaging and efficient case resolution
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 Collaborate with the web and online communication officer to ensure course and program information is accurate and regularly updated on digital platforms
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 Work with other SCE offices to develop communication templates, email noti&filig;cations, and outreach materials aligned with new program launches and campaigns
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 Strengthen coordination between departments to gather program information and address troubleshooting effectively
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 </ul>
 
 Service Quality and Reporting:
 
 <ul>
 <li>
 Monitor and analyze service performance metrics, preparing regular reports on call volume, response times, resolution rates, and customer satisfaction to support continuous improvement
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 Act as the key liaison for problem resolution for students, faculty, and external partners, ensuring a positive service experience
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 Ensure compliance with university regulations, including FERPA and data privacy standards, in all communications and data handling
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 </ul>
 
 Learner Engagement:
 
 <ul>
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 Coordinate and support outbound communication campaigns targeting prospective learners, returning students, companies, and partner organizations
 </li>
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 Align outreach efforts with enrollment and program objectives to strengthen engagement and conversion rates
 </li>
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 Prepare and submit monthly and periodic reports to the Associate Director for Enrollment Services.
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 Participate in committees and special projects as assigned, contributing to strategic service improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 Minimum Education Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, management or any relevant field
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Seven to nine years of previous experience including three years in related field in supervisory role
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent written and oral communication skills with the ability to communicate effectively and project a professional image in person, and in writing
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 Strong interpersonal and communication skills and ability to work effectively with a wide range of constituencies in a diverse community
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 Supervisory skills, strong sense of responsibility and commitment
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 Ability to foster a cooperative work environment
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 Ability to work well under pressure, take initiative and prioritize tasks; good time-management, problem solving, with exceptional customer service skills
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 Self-managed, self-starter with a demonstrated ability to work independently given the assignment of responsibility; works well within a team as well
 </li>
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 Ability to maintain and exercise sound judgment and discretion in handling confidential information
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 Confidence in independent decision-making is essential
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 Ability to formulate and clearly articulate policies, procedures and practices
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 Demonstrated aptitude and attitude for learning new tasks quickly and efficiently
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 Strong tolerance for ambiguity in complex situations and managing through to resolution
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 Ability to work effectively in a team environment
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 Strong functional knowledge of the banner information system, and Argos reporting tool
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 Excellent analytical and computer skills required, proficient with Microsoft Windows, Word, and Excel, PowerPoint, typing or keyboarding proficiency
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 </ul>
 
 
 
 
 
 
 This position is open until November 26, 2025
 
 
 
 
 
 Placement is based on the candidate&rsquo;s experience and skills. Only candidates who make it to the shortlist will be contacted
 
 
 
 
 
 
 "The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."
 
 
 
 
 
 
 &ldquo;We thank all individuals who have expressed interest in working at The American University in Cairo.&rdquo;
 
 
</div>

Manager, Contact Center - Enrollment Services Department, School of Continuing Education

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25184248
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Le M&eacute;ridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Telephone Operator

Explore 637+ Customer service associate in Cairo this December. Find roles across top companies and apply now to boost your career.

637 customer service associate jobs IN Cairo

English Account Customer Service Associate

Consultant - Sales Management - Cairo Airport Duty Free

Consultant - Sales - Cairo Airport Duty Free

Consultant - Sales - Cairo Airport Duty Free

Customer Service Representative

Manager, Contact Center - Enrollment Services Department, School of Continuing Education

Telephone Operator