customer service representative

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associate | quality, risk & security - client acceptance | egypt Jobs in Cairo

customer service associate

PepsiCo

<div>
 
 Overview
 
 
 
 The
 
 Order Management Sr. Associate
 
 ensures accurate and timely processing of customer orders within a global operations environment. The role supports seamless order flow, and contributes to operational efficiency through attention to detail and data‑driven practices, including ad‑hoc tasks driven by business needs and market conditions.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Process and validate customer orders accurately and on time.
 </li>
 <li>
 Monitor order flow and resolve discrepancies promptly.
 </li>
 <li>
 Collaborate with cross-functional teams to ensure smooth order fulfillment.
 </li>
 <li>
 Support continuous improvement initiatives to enhance accuracy and speed.
 </li>
 <li>
 Provide timely updates and communicate effectively with stakeholders.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent spoken and written English.
 </li>
 <li>
 University degree.
 </li>
 <li>
 Previous exposure to a similar role is a plus.
 </li>
 <li>
 Highly effective customer service skills to build and maintain strong working relationships with internal and external customers.
 </li>
 <li>
 Excellent attention to detail, with experience in data entry and order processing.
 </li>
 <li>
 good knowledge of Microsoft Excel.
 </li>
 <li>
 preferred , good knowledge of order‑take systems or SAP, or the ability to learn and adapt to bespoke systems and processes.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Systematic, disciplined, and analytical approach to problem‑solving.
 </li>
 <li>
 Ability to work against daily deadlines with strong planning and prioritization skills.
 </li>
 </ul>
</div>

Order Management Sr. Associate

International Workplace Group plc

<div>
 
 At Regus, we&rsquo;ve built the world&rsquo;s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you&rsquo;ll be able to work better, faster and happier too.
 
 
 
 
 
 
 The opportunity
 
 
 
 
 
 
 As a Community Associate, you&rsquo;ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.
 
 
 
 
 
 
 A typical day at Regus
 
 
 
 You arrive 15 minutes before your centre opens to make sure everything is ready and check there&rsquo;s nothing the cleaners have missed.
 
 
 Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room&hellip; and can you help her set up the projector and take an order for drinks?
 
 
 The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that&rsquo;s lunch.
 
 
 Early afternoon, you sit down with the Community Manager to discuss the organisation of next week&rsquo;s networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre.
 
 
 The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything&rsquo;s nice and tidy, it&rsquo;s time to head home.
 
 
 
 
 
 
 About You
 
 
 
 
 
 
 We&rsquo;re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
 
 <ul>
 <li>
 A good communicator, with the ability to build strong professional relationships and empathise with people&rsquo;s needs
 </li>
 <li>
 Happy taking ownership of problems and finding ways to solve them
 </li>
 <li>
 Positive, enthusiastic and able to adapt to fast-changing situations
 </li>
 <li>
 Confident using MS Office and other basic IT packages
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 
 
 
 On top of a competitive salary package you&rsquo;ll enjoy:
 
 <ul>
 <li>
 A bright and inspiring work environment
 </li>
 <li>
 Training and development opportunities
 </li>
 </ul>
</div>

Community Associate

Amazon

<div>
 
 Description
 
 
 
 The Central Ops Support Associate will support the daily operations of Easy Ship sellers by monitoring shipments, coordinating with field teams, and assisting with issue resolution. The role focuses on execution, accuracy, and ensuring smooth day-to-day operations, contributing to an improved seller and customer experience.
 
 
 Key job responsibilities
 
 
 1-Monitor daily shipment and seller performance through outbound calls, emails, and system checks.
 
 
 2-Escalate operational issues to executives or field teams for timely resolution.
 
 
 3-Maintain accurate logs and reports of seller interactions and operational exceptions.
 
 
 4-Provide basic guidance to sellers on process adherence and operational requirements.
 
 
 5-Support the team in executing audits, spot checks, and follow-ups with sellers.
 
 
 6-Perform data entry, documentation, and status tracking for operational activities.
 
 
 
 Basic Qualifications
 
 
 
 1-experience in operations, customer service, or support.
 
 
 2-Good communication skills (verbal &amp; written).
 
 
 3-Basic computer skills (Microsoft Excel, Word, and Windows applications).
 
 
 4-Ability to follow SOPs and work with attention to detail.
 
 
 5-Excelent English (verbal and written).
 
 
 
 Preferred Qualifications
 
 
 
 No active written warnings
 
 
 <ul>
 <li>
 Ability to work flexible schedules/shifts/areas
 </li>
 <li>
 Continued meeting or exceeding of department performance goals
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3080242
</div>

CST Operations Asscociate, AMET EF

HSBC

<div>
 
 Why join us?
 
 
 
 To continuously provide high quality processing service related to GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Responsible for relationship building and resolving customer queries / issues in a professional manner (where applicable). Other responsibilities dependent on process assigned to. Receives customer calls in a call centre environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. May be responsible for achieving individual sales goals.
 
 
 
 The Opportunity
 
 
 
 
 Role Context
 
 
 
 <ul>
 <li>
 Good communication skills &ndash; Verbal
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Proven track record of strong focus towards high levels of Quality and Customer Service
 </li>
 <li>
 Ability to multi-task, depending on the criticality of the tasks
 </li>
 <li>
 Self-motivated and should be able to work under minimal supervision.
 </li>
 <li>
 Good team player
 </li>
 <li>
 Flexibility to work in different shifts including weekends
 </li>
 <li>
 Strong Relationship building skills
 </li>
 <li>
 Quick Learner
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do
 
 
 
 
 Impact on the Business:
 
 
 
 <ul>
 <li>
 Ensure that the productivity and quality levels are achieved as per the standards sent for the process.
 </li>
 <li>
 Proactively identify issues, if any, and escalate.
 </li>
 <li>
 Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.
 </li>
 <li>
 Defuse irate customers and resolve challenging inquiries utilising negotiation skills while following guidelines in an effort to satisfy the customer.
 </li>
 <li>
 Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
 </li>
 <li>
 To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
 </li>
 <li>
 Issues/problems are effectively investigated and resolved or appropriately referred with recommendations
 </li>
 <li>
 Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
 
 
 </li>
 </ul>
 
 Customers (External/ Internal)
 
 
 
 <ul>
 <li>
 Receive/make calls from/to customers (internal/ external)
 </li>
 <li>
 Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked
 </li>
 <li>
 Act effectively on all customer feedback
 </li>
 <li>
 Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
 </li>
 <li>
 Respond to mails/queries related to process timely with a cc to the Line Manager
 </li>
 <li>
 Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made
 
 
 </li>
 </ul>
 
 Impact On Process
 
 
 
 <ul>
 <li>
 Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
 </li>
 <li>
 Instructions/requests to be correctly interpreted, understood and implemented.
 </li>
 <li>
 Ensure that the process related procedures are implemented as per the process manuals.
 </li>
 <li>
 Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
 </li>
 <li>
 Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
 </li>
 <li>
 Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
 
 
 </li>
 </ul>
 
 Other Responsibilities
 
 
 
 <ul>
 <li>
 Participate in development of cohesive teams
 </li>
 <li>
 Foster development of co-workers
 </li>
 <li>
 Contribute to the creation of a supportive work environment driven by people centric values
 </li>
 <li>
 Build professional relationships with colleagues in other areas
 </li>
 <li>
 Acquire and update knowledge on procedures related to relevant processes
 </li>
 <li>
 All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner
 </li>
 <li>
 Work productively, professionally and demonstrate ways to improve customer service.
 </li>
 <li>
 Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
 </li>
 <li>
 Participate in team meeting / team activities and work towards sustaining team spirit.
 
 
 </li>
 </ul>
 
 What You Will Need To Succeed In The Role
 
 
 
 
 Knowledge
 
 
 
 <ul>
 <li>
 Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Work experience not essential.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Ability to speak and understand English fluently.
 </li>
 <li>
 Ability to write business letters and reports
 </li>
 <li>
 Good conversational skills to hold the attention of the customer on the telephone.
 </li>
 <li>
 Ability to grasp quickly.
 </li>
 <li>
 Ability to understand and interpret numeric data.
 </li>
 <li>
 Minimum, basic computer knowledge.
 </li>
 <li>
 Flexibility to work shifts.
 </li>
 <li>
 Ability to build rapport with people.
 </li>
 <li>
 Ability to maintain focus while working with voluminous data.
 
 
 </li>
 </ul>
 
 What additional skills will be good to have?
 
 
 
 <ul>
 <li>
 Good MS Office skills.
 </li>
 <li>
 Good reporting and reading MIs.
 </li>
 <li>
 Understanding real-time urgency.
 
 
 </li>
 </ul>
 
 You&rsquo;ll achieve more at HSBC
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
</div>

Customer Service Executive

Homzmart

<div>
 
 Company Description
 
 
 
 
 Homzmart
 
 is an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Studying the features of all products on offer.
 </li>
 <li>
 Arranging stock in a manner that is both visually appealing and allows ease of movement.
 </li>
 <li>
 Ensuring that test models are set up and in outstanding condition.
 </li>
 <li>
 Advising Purchasers on items which ought to be restocked or removed from the catalog.
 </li>
 <li>
 Welcome and engage every customer and provide the best customer experience, with the goal of developing long term relationships and foster brand loyalty.
 </li>
 <li>
 Assist all walk-ins &amp; customers with appointments that arrive at the showroom.
 </li>
 <li>
 Ensure the showroom is always in perfect condition: this includes, but not limited to the cleanliness of all furniture, equipment, supplies and placing marketing materials.
 </li>
 <li>
 Manage and maintain the showroom: this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials, attending visitors daily and during events.
 </li>
 <li>
 Manage the administrative tasks required for suppliers.
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Fresh Graduates &amp; Students are welcome to apply.
 </li>
 <li>
 From 0 to 1 year of experience in Retail or sales.
 </li>
 <li>
 Very good English.
 </li>
 </ul>
</div>

Showroom Specialist

Concentrix

<div>
 
 Job Title
 
 
 
 B2B English- Associate Customer Success
 
 
 
 Job Description
 
 
 
 The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 
 
 <ul>
 <li>
 Manage high volume of customer contacts and communications through phone and email each day
 </li>
 <li>
 Use contact search and productivity tools to verify contact information is accurate
 </li>
 <li>
 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
 <li>
 Develop a level of product knowledge to speak intelligently to customers and address specific objections
 </li>
 <li>
 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
 </li>
 <li>
 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
 </li>
 <li>
 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Work with teams and management to promote a positive customer experience
 </li>
 </ul>
</div>

B2B English- Associate Customer Success

Ecolab

<div>
 Ecolab is seeking an
 
 Associate Credit Representative
 
 who will be responsible for an assigned portfolio of accounts. In this role you will be accountable for managing all aspects of a portfolio which include collection activities necessary to reduce AR aging, DSO and mitigate risk for the company. This requires good written and verbal communication skills and applicable accounting, reconciliation, analytical and collection skills necessary to achieve the company and department objectives.
 
 
 
 What&rsquo;s In It For You
 
 
 
 <ul>
 <li>
 The opportunity to take on some of the world&rsquo;s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
 </li>
 <li>
 The ability to make an impact and shape your career with a company that is passionate about growth
 </li>
 <li>
 The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
 
 
 </li>
 </ul>
 
 Description
 
 
 
 Manage portfolio of customer accounts, working closely with sales to meet past due and DSO targets. Follow IMEA guidelines on assessing customer risk and risk mitigation of own portfolio of accounts. Apply policy &amp; procedures for collections, credit hold and credit risk to meet cash targets.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Establish and ensure monthly collection goals are integrated with total Saudi goals and targets flow to individual collectors.
 </li>
 <li>
 Implement strategies and deploy resources to meet collection targets and objectives.
 </li>
 <li>
 Drive sustained collections process improvement through the organization by changing behaviours around collections management using six sigma methodologies and integration of other functional disciplines.
 </li>
 <li>
 Establish and maintain effective Internal and External working relationships; including Sales, Supply Chain, Customer Service, Finance, Customer Relationships.
 </li>
 <li>
 Act as Escalation Leader for financial and customer issues
 </li>
 <li>
 Ensure team and individual goals on past due improvement are achieved.
 </li>
 <li>
 Monitor &amp; escalate defined uncollectable accounts; Manage National Legal and Collection Agency Portfolios
 </li>
 <li>
 Lead &amp; support business AR specific policies, processes and improvement projects
 </li>
 <li>
 Drive regular involvement of Regional, Market and National Sales management in regular status of portfolios.
 </li>
 <li>
 Perform customer risk assessments with appropriate policies to limit the dollar value of risk exposure with specific customers.
 </li>
 <li>
 Ensure collection processes are documented and followed in compliance with SOX requirements.
 </li>
 <li>
 Develop succession planning for team, identifying training requirements and milestone targets
 </li>
 <li>
 Support internal and external audits as required.
 </li>
 <li>
 Provide meaningful commentary as part of monthly requirements for bad debt and top overdue reporting.
 </li>
 <li>
 Basic Qualifications
 </li>
 <li>
 Strong verbal and written communication in English.
 </li>
 <li>
 Previous experience in collections or customer facing role.
 </li>
 <li>
 Robust competency in Microsoft.
 </li>
 <li>
 Knowledge in working with database applications and ERP systems e.g., SAP.
 </li>
 <li>
 Ability to influence internally with key stakeholders and externally with customers.
 </li>
 <li>
 Preferred Qualifications
 </li>
 <li>
 University degree
 </li>
 <li>
 3-5 years of business experience in credit.
 </li>
 <li>
 Ability to influence without authority.
 </li>
 <li>
 Knowledge in working with database applications SAP.
 </li>
 <li>
 High level proficiency in Microsoft.
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Skills &amp; Competencies:
 </li>
 <li>
 Self -motivated; Assertive
 </li>
 <li>
 Proven record of meeting deadlines
 </li>
 <li>
 Process-orientation with customer focus
 </li>
 <li>
 Time management, organization, and prioritization skills
 </li>
 <li>
 Ability to apply judgment in problem solving
 </li>
 <li>
 Ability to ask probing questions to obtain necessary information
 
 
 </li>
 </ul>
 
 Our Commitment to a Culture of Inclusion &amp; Belonging
 
 
 
 Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
</div>

Credit Controller Associate

Explore 503+ Customer service associate in Cairo this March. Find roles across top companies and apply now to boost your career.