customer service representative

receptionist

teller

bpo trainer

call center representative

telephone operator

Hilton

<div>
 A Telephone Operator t is responsible for processing all incoming and outgoing calls accurately and courteously.
 
 
 
 What will I be doing?
 
 
 
 A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Process all incoming and outgoing calls accurately and courteously
 </li>
 <li>
 Records and controls accurately wake up calls
 </li>
 <li>
 Pages guests in co-operation with concerned departments
 </li>
 <li>
 Assists guests with international calls and directory queries
 </li>
 <li>
 Calls guests by name whenever possible
 </li>
 <li>
 Pages staff member when requested
 </li>
 <li>
 Abides by principles of guest privacy
 </li>
 <li>
 Handles guests' needs or requests and reports complaints to the Supervisor
 </li>
 <li>
 Report on logbook daily
 </li>
 <li>
 Bill call costs
 </li>
 <li>
 Aware of local telephone listings and frequently dialed numbers
 </li>
 <li>
 Advises defects on switchboard equipment to Supervisor
 </li>
 <li>
 Attends to all guest queries and requests promptly
 </li>
 <li>
 Maintains detailed knowledge of the Hotel's fire, life and safety system
 </li>
 <li>
 Maintain Hotel Information
 </li>
 <li>
 Provide secretarial services for guests
 </li>
 <li>
 Efficient in the use of all business center equipment
 </li>
 <li>
 Update traffic sheets accurately
 </li>
 <li>
 Handle complaints promptly and follow up thoroughly on action taken
 </li>
 <li>
 Update airline schedules and guides the guest whenever requested
 </li>
 <li>
 Co-ordinate the reservations of meeting rooms
 </li>
 <li>
 Advise to Supervisor all stationary needs in advance
 </li>
 <li>
 Ensure cleanliness of work area and clean your work area prior to departing
 </li>
 <li>
 Report daily activities in logbook
 
 
 
 </li>
 </ul>
 Occupational Health and Safety Responsibilities:
 
 
 <ul>
 <li>
 Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines
 </li>
 <li>
 Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
 </li>
 <li>
 Initiate action to correct a hazardous situation and notify supervisors of potential dangers
 </li>
 <li>
 Log security incidents and accidents in accordance with hotel requirements
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Telephone Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 
 Drive for Results:
 
 
 
 <ul>
 <li>
 Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
 </li>
 <li>
 Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles
 
 
 
 </li>
 </ul>
 
 Understanding the Business:
 
 
 
 <ul>
 <li>
 Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information
 </li>
 <li>
 Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies
 </li>
 <li>
 Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
 </li>
 <li>
 Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
 
 
 
 </li>
 </ul>
 
 Hospitality:
 
 
 
 <ul>
 <li>
 Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
 </li>
 <li>
 Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
 
 
 
 </li>
 </ul>
 
 Teamwork:
 
 
 
 <ul>
 <li>
 Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results
 </li>
 <li>
 Actively participate in wider hotel meetings
 </li>
 <li>
 Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
 
 
 
 </li>
 </ul>
 
 Adaptability:
 
 
 
 <ul>
 <li>
 Be comfortable and effective in an environment of ambiguity or change
 </li>
 <li>
 Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner
 </li>
 <li>
 Complete tasks as directed by Management
 
 
 
 </li>
 </ul>
 
 Developing Self:
 
 
 
 <ul>
 <li>
 Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
 </li>
 <li>
 Seek feedback on areas of shortfall
 </li>
 <li>
 Maximize opportunities for self-development
 
 
 
 </li>
 </ul>
 
 Reliability:
 
 
 
 <ul>
 <li>
 Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
 </li>
 <li>
 Follow standards, policies and procedures
 </li>
 <li>
 Meet hotel attendance and grooming standards
 
 
 
 </li>
 </ul>
 
 Cultural Awareness:
 
 
 
 <ul>
 <li>
 Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Cairo Heliopolis
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Telephone Operator

Sharp Brains

<div>
 
 Job Details:
 
 
 
 
 
 Position: Data Center Operator (On-site)
 
 
 Role Type: FTE
 
 
 Working Days: 5 Days a week
 
 
 Contract duration: 1 year (extendable)
 
 
 Contract Type: Freelance / B2B contract
 
 
 Experience Required: More than 3 years
 
 
 Site Address: Cairo, Egypt
 
 
 Job requirements:
 
 
 
 
 
 1.Responsible for accurate and timely input.
 
 
 2. Validation, and maintenance of records across systems.
 
 
 3.Ensuring data integrity and adherence to client-defined formats and SLAs
 
</div>

Data Entry Specialist

Al Tamimi & Company

<div>
 
 
 
 Role:
 
 
 Receptionist
 
 
 
 
 
 We are seeking a highly motivated and detail-oriented individual with exceptional communication skills to join our team as a Receptionist for our Cairo operations based in the
 
 
 Mohandseen
 
 
 area.
 
 
 
 
 
 The ideal candidate will be proactive, organised, and able to effectively prioritize daily tasks in a fast-paced environment.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Manage the telephone switchboard.
 </li>
 <li>
 Receive, direct, and relay telephone calls and messages.
 </li>
 <li>
 Greet, assist, and direct visitors and clients in a professional manner.
 </li>
 <li>
 Assist with the planning and preparation of meetings and conferences.
 </li>
 <li>
 Set up and prepare Microsoft Teams meetings and conference calls.
 </li>
 <li>
 Provide general administrative support as required.
 </li>
 <li>
 Prepare and coordinate courier shipments (DHL and Aramex).
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 0&ndash;2 years of experience in a similar administrative or receptionist role.
 </li>
 <li>
 Excellent verbal and written communication skills in English.
 </li>
 <li>
 Well-presented, organised, punctual, and possessing strong communication skills.
 </li>
 <li>
 Ability to handle interactions calmly, efficiently, and professionally.
 </li>
 <li>
 Good computer skills, particularly in Microsoft Word and Excel.
 </li>
 <li>
 The role requires wearing a blue suit uniform, which will be provided by the company.
 </li>
 </ul>
 
 
 
 
 
 Working hours: 09:00 AM &ndash; 17:00 PM, with Friday and Saturday off.
 
 
 
 
 
 
 
 
 Diversity Equity &amp; Inclusion
 
 
 
 
 Essential to our success as a Professional Organization is our ability to attract and retain the best talent from a diverse range of backgrounds. We are committed to a work environment where everyone can reach their potential, and we have an inclusive culture which respects individual differences.
 
 
 
 
 
 We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved.
 
 
 
 
 
 Al Tamimi &amp; Company is committed to providing equal opportunities for all. We welcome applications from candidates with disabilities and support those in the workplace who have a disability.
 
 
 
 
 
 If you are interested in this role, click
 
 
 &lsquo;apply now&rsquo;
 
 
 to forward an up-to-date copy of your CV.
 
 
 
 
 
 Please note that due to the high number of applications received on job postings, only shortlisted candidates will be contacted.
 
</div>

Receptionist

Americana Restaurants

<div>
 
 
 Who we are?
 
 
 
 Americana Restaurants is a leading restaurant operator and food &amp; beverage platform in the MENA region. With a legacy that dates back to 1964, we&rsquo;ve grown to represent and manage some of the world&rsquo;s most beloved restaurant brands&mdash;including KFC, Pizza Hut, Hardee&rsquo;s, Krispy Kreme, and many more&mdash;across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region.
 
 
 As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.
 
 
 
 Purpose of the Role
 
 
 
 In this role, you&rsquo;ll act as a trusted legal advisor, enabling Americana&rsquo;s strategic objectives while ensuring legal compliance and managing commercial risk. You&rsquo;ll collaborate across functions and regions to support complex transactions, corporate governance, data privacy, and compliance frameworks.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Draft, review, and negotiate commercial, corporate, and employment agreements.
 </li>
 <li>
 Advise on regulatory, compliance, and data privacy matters.
 </li>
 <li>
 Support cross-border deals, technology projects, and corporate governance.
 </li>
 <li>
 Manage contract templates, legal documentation, and intellectual property.
 </li>
 <li>
 Collaborate with internal teams and external counsel across regions.
 </li>
 </ul>
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 
 Education:
 
 LLB, LLM, JD or equivalent; certifications in Cyber Law/Data Privacy are a plus.
 </li>
 <li>
 
 Experience:
 
 1&ndash;2 years in a corporate legal role or reputable law firm.
 </li>
 <li>
 
 Skills:
 
 Strong grasp of commercial and corporate law; franchise experience is a plus.
 </li>
 <li>
 
 Languages:
 
 Fluent in Arabic and English.
 </li>
 <li>
 
 Mindset:
 
 Proactive, solution-oriented, and business-aware
 </li>
 </ul>
 
 
</div>

Junior Legal Counsel

Al-Mansour Automotive

<div>
 
 The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the Showroom, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of inbound and outbound mail, administrative work, and general clerical support).
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Receiving Visitors:
 
 Receive visitors and respond accurately and promptly to a broad range of questions and issues raised.
 </li>
 <li>
 
 Handling Enquiries and Correspondence:
 
 Answer the telephone and assist callers or those making a broad range of inquiries by email or mail or other means with any requests for information, directing more complex matters to colleagues as necessary. Initiate contact internally and externally regularly to convey requests, provide instructions, or obtain information
 </li>
 <li>
 
 Business Meetings/Events Arrangement:
 
 Schedule appointments, make arrangements for meetings and conferences, and organize travel plans following instructions to ensure more senior colleagues or a senior executive make the best use of their time. On behalf of a senior colleague
 </li>
 <li>
 
 Administration:
 
 Produce, update, and provide best practice support on a wide range of MS documents, databases, and other departmental systems to support the work of more senior colleagues.
 </li>
 <li>
 
 Collect Information from Customers:
 
 Collect varied and somewhat complex information and data from customers/service users by information requirement, capturing this and inputting it into relevant forms, systems, and processes.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's Degree
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Ability to maintain a positive attitude
 </li>
 <li>
 Excellent communication skills
 </li>
 </ul>
 
 
</div>

DHL Express

<div>
 
 Role Purpose:
 
 
 
 Responsible for the day-to-day tasks of the CS Gateway Team, ensuring regional and global CS and operations standards are achieved. This role focuses on acquiring accurate information from customers to expedite customs clearance formalities and resolving clearance issues effectively.
 
 
 
 Key Responsibilities:
 
 
 
 
 Customer Service &amp; Communication:
 
 
 
 
 <ul>
 <li>
 Provide a high level of customer service and professionalism, ensuring all telephone calls are answered within DHL standards.
 </li>
 <li>
 Deal extensively with customers to resolve customs clearance issues while effectively coordinating with other DHL stations.
 </li>
 <li>
 Acquire accurate and up-to-date information from customers via phone or email to expedite clearance formalities.
 </li>
 <li>
 Maintain regular contact with internal and external customers regarding held shipments.
 </li>
 <li>
 Resolve specific disputes and provide advice on technical issues to customers.
 
 
 
 </li>
 </ul>
 
 Customs Clearance &amp; Operations:
 
 
 
 
 <ul>
 <li>
 Liaise with customs officials regarding specific duties payable and problem shipments to resolve disputes.
 </li>
 <li>
 Ensure pre-clearance efficiency by obtaining data from systems (DCC/DCE/CIA/GIA/GEMA) to inform customers of arrival and status.
 </li>
 <li>
 Ensure all shipments have a Bill of Entry and a notification of charges before dispatch for delivery.
 </li>
 <li>
 Ensure original paperwork is pulled from the warehouse for timely and efficient clearance.
 
 
 
 </li>
 </ul>
 
 Process Management &amp; Administration
 
 
 
 
 <ul>
 <li>
 Scan paperwork, extract information from systems, and input checkpoints to ensure compliance with network standards.
 </li>
 <li>
 Update DCE manual comments to provide the network with clear visibility on the shipment's current status.
 </li>
 <li>
 Maintain customer databases to capture recent shipment status and retain new data.
 </li>
 <li>
 Ensure all KPIs are retained at the highest level of performance and report to the Manager/Supervisor for action.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree.
 </li>
 <li>
 Experience in Customer Service, Logistics, or Clearance is preferred.
 </li>
 <li>
 High level of stress tolerance and passion for customer delight.
 </li>
 <li>
 Good interpersonal skills and the ability to build relationships.
 </li>
 <li>
 Attention to detail and good communication skills.
 </li>
 <li>
 Team player who works cooperatively with others to achieve targets.
 </li>
 </ul>
</div>

Customer Service Gateway - Backline

dubizzle Egypt

<div>
 Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Senior Sales Account Manager, you will be responsible for acquiring new clients, managing client relationships, and developing and implementing sales plans. Your input will increase our revenues and achieve our utmost goal of making it easier for people to buy and sell almost anything, promoting prosperity in local communities.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Execute Business development plans by reaching out to the existing database of leads through telephone, face-to-face, cold calling on business owners, direct mail, email and networking;
 </li>
 <li>
 Meet monthly and quarterly sales KPIs (value and volume);
 </li>
 <li>
 Communicate effectively to manage clients' expectations to ensure they receive a great dubizzle experience in cars;
 </li>
 <li>
 Sell value-added products and subscriptions to new and older (expired or cancelled) accounts;
 </li>
 <li>
 Provide client training to ensure efficient and continuous use of the service and provide regular performance reviews and reports to ensure maximum client retention;
 </li>
 <li>
 Regularly update the reporting dashboard to reflect all sales activities in cars;
 </li>
 <li>
 Liaise with Finance, customer support, legal and marketing departments for any sales-related or client-related issues in the automotive market;
 </li>
 <li>
 Collect Automotive market insights and keep up to date with laws and local development news
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's Degree
 
 
 
 </li>
 </ul>
 Experience:
 
 
 <ul>
 <li>
 3-5 Years of experience in Automotive Sales market;
 </li>
 <li>
 Proven experience in sales and managing relationships with key clients;
 </li>
 <li>
 Start-up and online platform experiences are a plus
 
 
 
 </li>
 </ul>
 Knowledge:
 
 
 <ul>
 <li>
 In-depth understanding of the Automotive market in Egypt
 
 
 
 </li>
 </ul>
 Skills:
 
 
 <ul>
 <li>
 Customer Service Skills;
 </li>
 <li>
 Negotiation Skills
 
 
 
 </li>
 </ul>
 Traits:
 
 
 <ul>
 <li>
 The patience and ability to engage customers in conversation;
 </li>
 <li>
 Good sales ability
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Senior Sales Account Manager - Dubizzle Cars (6th Of October)

Explore 8+ Telephone operator in Cairo this April. Find roles across top companies and apply now to boost your career.

8 telephone operator jobs In Cairo

Telephone Operator

Data Entry Specialist

Receptionist

Junior Legal Counsel

Receptionist

Customer Service Gateway - Backline

Senior Sales Account Manager - Dubizzle Cars (6th Of October)