customer service representative Jobs in Cairo

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customer service specialist Jobs in Cairo

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call center representative - staff Jobs in Cairo

call center representative - staff

call center specialist

telephone operator

Hilton

<div>
 A Telephone Operator t is responsible for processing all incoming and outgoing calls accurately and courteously.
 
 
 
 What will I be doing?
 
 
 
 A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
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 Process all incoming and outgoing calls accurately and courteously
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 Records and controls accurately wake up calls
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 Pages guests in co-operation with concerned departments
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 Assists guests with international calls and directory queries
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 Calls guests by name whenever possible
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 Pages staff member when requested
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 Abides by principles of guest privacy
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 Handles guests' needs or requests and reports complaints to the Supervisor
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 Report on logbook daily
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 Bill call costs
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 Aware of local telephone listings and frequently dialed numbers
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 Advises defects on switchboard equipment to Supervisor
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 Attends to all guest queries and requests promptly
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 Maintains detailed knowledge of the Hotel's fire, life and safety system
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 Maintain Hotel Information
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 Provide secretarial services for guests
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 Efficient in the use of all business center equipment
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 Update traffic sheets accurately
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 Handle complaints promptly and follow up thoroughly on action taken
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 Update airline schedules and guides the guest whenever requested
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 Co-ordinate the reservations of meeting rooms
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 Advise to Supervisor all stationary needs in advance
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 Ensure cleanliness of work area and clean your work area prior to departing
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 Report daily activities in logbook
 
 
 
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 Occupational Health and Safety Responsibilities:
 
 
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 Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines
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 Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
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 Initiate action to correct a hazardous situation and notify supervisors of potential dangers
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 Log security incidents and accidents in accordance with hotel requirements
 
 
 
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 What are we looking for?
 
 
 
 Telephone Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 
 Drive for Results:
 
 
 
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 Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
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 Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles
 
 
 
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 Understanding the Business:
 
 
 
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 Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information
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 Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies
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 Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
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 Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
 
 
 
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 Hospitality:
 
 
 
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 Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
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 Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
 
 
 
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 Teamwork:
 
 
 
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 Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results
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 Actively participate in wider hotel meetings
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 Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
 
 
 
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 Adaptability:
 
 
 
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 Be comfortable and effective in an environment of ambiguity or change
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 Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner
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 Complete tasks as directed by Management
 
 
 
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 Developing Self:
 
 
 
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 Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
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 Seek feedback on areas of shortfall
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 Maximize opportunities for self-development
 
 
 
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 Reliability:
 
 
 
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 Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
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 Follow standards, policies and procedures
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 Meet hotel attendance and grooming standards
 
 
 
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 Cultural Awareness:
 
 
 
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 Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.
 
 
 
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 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Cairo Heliopolis
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Telephone Operator

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
 
 
 
 Job Description
 
 
 
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 Answer incoming calls promptly and courteously.
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 Direct calls to the appropriate guest rooms, hotel departments, or external parties.
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 Place outgoing calls as requested by guests or staff.
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 Take and relay messages accurately.
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 Provide information about hotel services, facilities, and local attractions.
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 Handle guest requests for wake-up calls.
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 Assist guests with placing long-distance or international calls.
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 Respond to guest inquiries and resolve any telephone-related issues.
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 Operate the hotel's telephone switchboard or PBX system.
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 Monitor and maintain the telephone system.
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 Handle emergency calls and follow established procedures.
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 Maintain accurate records of calls, messages, and wake-up call requests.
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 Log any telephone system malfunctions or issues.
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 Maintain a professional and courteous demeanor at all times.
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 Provide excellent customer service to all callers.
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 Handle guest complaints or concerns in a calm and efficient manner.
 
 
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 Qualifications
 
 
 
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 Bachelor's degree in hospitality or equivalent
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 Previous experience in a similar role is preferred
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 Excellent verbal communication skills.
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 Strong listening and interpersonal skills.
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 Ability to remain calm and professional under pressure.
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 Proficiency in using telephone systems and switchboards.
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 Basic computer skills.
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 Ability to multitask and prioritize tasks.
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 Strong attention to detail.
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 Fluency in English
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 Ability to work independently and as part of a team
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American Association for Continuous Education

<div>
 The American Association for Continuous Education is an international organization that specialises in providing continuous medical education for healthcare professionals.
 
 
 We are looking for an organized and professional "Receptionist" to join our team.
 
 
 
 
 Location: [ Nasr City]
 
 Working Hours: Full-time
 
 2 Days off ( Friday&amp; Saturday)
 
 
 Key Responsibilities:
 
 
 Greet and welcome visitors in a professional manner
 
 Answer and direct phone calls
 
 Manage appointments and scheduling
 
 Handle inquiries and provide accurate information
 
 Perform basic administrative tasks
 
 
 
 
 
 Requirements
 
 
 Requirements:
 
 
 1&ndash;2 years of experience (preferably in corporate environments)
 
 Excellent communication and interpersonal skills
 
 Presentable appearance and professional attitude
 
 Proficient in Microsoft Office
 
 Good command of English
 
 
 
 
 
 Benefits
 
 
 Benefits:
 
 
 Competitive salary
 
 Professional work environment
 
 Opportunities for growth
 
 
 ? To apply, please send your CV to: somaya.atef@amasedu.com
 
 or via WhatsApp 0201010710581
 
 
 
</div>

Receptionist  / Frontdesk

QStaffers

<div>
 
 
 Description
 
 
 
 
 QStaffers
 
 is currently looking for a
 
 Creative Operator
 
 for one of our partners, a pioneer in the Media Production field!
 
 
 
 
 
 
 About
 
 
 
 The
 
 Creative Operator
 
 is NOT a traditional junior editor or videographer. They are AI-augmented content machines who can take a single shoot day and produce 15&ndash;20+ deliverables from it.
 
 
 
 
 
 
 Responsibilities
 
 
 
 &bull; Shoot content (video and photo) for retainer and project clients on scheduled shoot days
 
 
 &bull; Edit short-form video content (reels, TikToks, YouTube Shorts) with fast turnaround
 
 
 &bull; Use AI tools for content repurposing: take a single long-form video and produce 5&ndash;10 social cuts
 
 
 &bull; Apply AI-assisted subtitling, captioning, and translation (Arabic and English)
 
 
 &bull; Create motion graphics and simple animations using templates and AI tools
 
 
 &bull; Follow the style guide and creative direction set by the Creative Lead
 
 
 &bull; Maintain organized project files and asset libraries
 
 
 &bull; Deliver work through the PM system on time and to specification
 
 
 
 
 
 
 Requirements
 
 
 
 &bull; 1&ndash;3 years of experience in video production, editing, or content creation
 
 
 &bull; Proficient in Adobe Premiere Pro or DaVinci Resolve
 
 
 &bull; Can operate a camera (Sony A7 series, Canon R series, or equivalent) for social content shoots
 
 
 &bull; Strong understanding of social media formats: aspect ratios, platform specifications, trending styles
 
 
 &bull; Currently using at least 2 AI tools for content creation (CapCut AI, Opus Clip, Runway, Canva AI, or similar)
 
 
 &bull; Fast editing speed: can produce a polished 30-second reel from raw footage in under 2 hours
 
 
 &bull; Based in Cairo
 
 
 &bull; Personal content creation: has their own social media presence where they create and post video content
 
 
 &bull; Experience with After Effects or motion graphics software
 
 
 &bull; Photography skills (product photography, lifestyle photography)
 
 
 &bull; Color grading proficiency
 
 
 &bull; Understanding of sound design basics (music selection, audio mixing, VO recording)
 
 
 &bull; Fast and reliable: speed matters in agency life; they don&rsquo;t miss deadlines
 
 
 &bull; AI-native: doesn&rsquo;t see AI as cheating; sees it as a multiplier
 
 
 &bull; Takes creative direction well: can execute a vision they didn&rsquo;t create without ego
 
 
 &bull; Quality-conscious even at speed: doesn&rsquo;t sacrifice basic standards for turnaround
 
 
 &bull; Team player: shares tips, helps colleagues, contributes to a positive production floor
 
</div>

Creative Operator

Alignerr

<div>
 
 About The Role
 
 
 
 We're looking for experienced entrepreneurship educators and business experts to help shape how AI understands startups, innovation, and business planning. Your real-world expertise will directly influence the quality and accuracy of AI systems used by millions &mdash; making a meaningful impact on how the next generation of AI thinks about business.
 
 
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 Organization: Alignerr (Powered by Labelbox)
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 Type: Hourly Contract
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 Location: Remote
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 Commitment: 10&ndash;40 hours/week
 
 
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 What You'll Do
 
 
 
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 Review and evaluate AI-generated startup and entrepreneurship scenarios for accuracy and practical relevance
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 Assess business models, assumptions, and go-to-market logic against real-world standards
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 Identify unrealistic financial projections, flawed reasoning, or unsound strategic advice
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 Provide clear, structured feedback that improves the quality of AI training content
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 Work independently and asynchronously on your own schedule
 
 
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 Who You Are
 
 
 
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 3+ years of experience teaching entrepreneurship, small business, or startup strategy
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 Strong grasp of business model design and early-stage decision-making
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 Skilled at critically evaluating written business plans, pitch decks, and strategic scenarios
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 Comfortable delivering applied, practical feedback grounded in real-world experience
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 Self-motivated and reliable when working independently on deadline-driven tasks
 
 
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 Nice to Have
 
 
 
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 MBA or graduate degree with an entrepreneurship focus
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 Experience as a founder, operator, or startup advisor
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 Familiarity with AI systems or content evaluation workflows
 
 
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 Why Join Us
 
 
 
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 Work on cutting-edge AI projects with top research labs
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 Fully remote and flexible &mdash; work on your own schedule
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 Freelance perks: autonomy, variety, and global collaboration
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 Contribute to meaningful work that shapes how AI understands the world of business
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 Potential for ongoing work and contract extension
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</div>

Entrepreneurship Instructor (AI Training)

Americana Restaurants

<div>
 
 
 Who we are?
 
 
 
 Americana Restaurants is a leading restaurant operator and food &amp; beverage platform in the MENA region. With a legacy that dates back to 1964, we&rsquo;ve grown to represent and manage some of the world&rsquo;s most beloved restaurant brands&mdash;including KFC, Pizza Hut, Hardee&rsquo;s, Krispy Kreme, and many more&mdash;across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region.
 
 
 As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.
 
 
 
 
 
 
 Purpose of the role:
 
 
 
 Architects create designs for new construction projects, alterations and redevelopments. They use their specialist construction knowledge and high-level drawing skills to design buildings that are functional, safe, sustainable, and aesthetically pleasing
 
 
 
 
 
 
 Main responsibilities:
 
 
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 Liaise with Landlords, developers, Development department and establish project design parameters
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 Prepare conceptual designs, elevations, and perspective and obtain internal approval from OPS and Regional Manager.
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 Prepare Detailed drawings and obtain franchisors and Landlord&rsquo;s approval.
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 Liaise with Project Manager and ensure project is executed as per drawings, and specifications, by making requisite site visit.
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 Prepare Final Audit after completion with specific emphasis on execution
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 Preparing furniture and stainless-steel order list.
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 Handling sites follow up - if redesign is required / any missing data is required.
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 Monitor and audit work carried out by contractors to ensure that it is of the required standard.
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 Reporting weekly progress and providing assistant manager with submission dates and approvals
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 Requirements:
 
 
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 Bachelor&rsquo;s degree in engineering, major architecture
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 Minimum 3-5 years of experience in architecture preferably in the same or like industry, i.e., Restaurants, Retail, Hospitality
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 Specialist in 3D Concept presentations using Sketchup, 3D Studio Max for Architectural and Interior Design works.
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 IT Skills &ndash; MS Office, AutoCAD, 2D technical package, 3D Studio Max is a must
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 Excellent verbal and written communication skills.
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 Excellent time management skills with a proven ability to meet deadlines.
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</div>

Design Architect

<div>
 
 
 Who we are?
 
 
 
 Americana Restaurants is a leading restaurant operator and food &amp; beverage platform in the MENA region. With a legacy that dates back to 1964, we&rsquo;ve grown to represent and manage some of the world&rsquo;s most beloved restaurant brands including KFC, Pizza Hut, Hardee&rsquo;s, Krispy Kreme, and many more across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region.
 
 
 As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.
 
 
 
 
 
 
 Role Purpose:
 
 
 
 The
 
 Assistant Manager Supply Chain
 
 will own the planning cycle across local &amp; imported materials aligning demand &amp; supply and partnering across Procurement, Logistics, Finance &amp; Operations to deliver OTIF excellence. You&rsquo;ll also level‑up our analytics Power BI, Power Query, and automation tools to unlock speed and precision.
 
 
 
 
 
 
 Requirements:
 
 
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 To ensure that strategic material planning processes are in place to enable operational and production continuity.
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 Takes a coordinating lead, working closely with internal and external parties to ensure supply of materials is in place to satisfy production requirements.
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 Deliver efficient, effective, and flexible solutions to meet production requirements. This role holds people and budgetary management responsibilities dependent on the size and structure of the organization.
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 Contribute to the creation and implementation of best practice MP&amp;L vision, strategy, policies, processes, and procedures to aid and improve operational performance.
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 Ensure that material scheduling strategy and processes are in place and work effectively to ensure material supply meets production requirements, whilst optimizing costs.
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 Collaborate with internal and external stakeholders to forecast, plan and facilitate on-time materials to the production line as and when required avoiding disruption to production.
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 Ensure that any Material Requirements Planning system (MRP) or IT system in place is effective and that data is accurate and up to date and resolve any issues as required Investigate and implement system enhancement initiatives.
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 Design, develop and implement processes and work with suppliers on continuous improvement initiatives.
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 You&rsquo;ll bring:
 
 
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 Engineering degree (Industrial/Mechanical or relevant)
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 5-8+ yrs in Supply Chain Planning with hands‑on MRP experience (Oracle Fusion or similar)
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 Leadership of planners; outstanding communication &amp; prioritization
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 Bonus: Power BI, Power Query, and automation (VBA/Python)
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</div>

Assistant Manager Supply Chain

Explore 21+ Telephone operator in Cairo this May. Find roles across top companies and apply now to boost your career.

21 telephone operator jobs In Cairo

Telephone Operator

Telephone Operator

Receptionist / Frontdesk

Creative Operator

Entrepreneurship Instructor (AI Training)

Design Architect

Assistant Manager Supply Chain