customer service representative Jobs in Cairo

customer service representative

customer care coordinator - receptionist Jobs in Cairo

customer care coordinator - receptionist

front office administrator

guest services agent

hr coordinator

receptionist

Mövenpick Hotels & Resorts

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 Company Description
 
 
 
 The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
 
 
 
 Job Description
 
 
 
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 Greet guests warmly and professionally upon arrival, answering any initial inquiries.
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 Schedule and confirm appointments, ensuring accuracy and availability.
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 Provide information about spa services, packages, and promotions.
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 Handle guest requests and inquiries promptly and efficiently.
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 Address any guest concerns or complaints with professionalism and empathy, seeking resolution.
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 Build and maintain strong relationships with guests to foster loyalty.
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 Manage the reception area, ensuring it is clean, organized, and well-stocked.
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 Answer and direct phone calls professionally.
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 Process payments and handle cash transactions accurately.
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 Maintain accurate records of appointments, guest information, and daily transactions.
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 Assist with inventory management of spa products and supplies.
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 Prepare treatment rooms for each guest, ensuring they are clean, stocked, and welcoming.
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 Assist therapists with guest check-in and check-out procedures as needed.
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 Promote spa memberships, packages, and special offers.
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 Provide information about spa events and promotions.
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 Assist with the development of marketing materials as needed.
 
 
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 Qualifications
 
 
 
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 High school diploma or equivalent.
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 Prior experience in customer service, hospitality, or a related field preferred.
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 Excellent communication and interpersonal skills.
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 Strong organizational and time-management skills.
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 Ability to work independently and as part of a team.
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 Proficiency in Microsoft Office 1 Suite or similar software.
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Spa Receptionist

El Gouna Film Festival

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 Role Overview
 
 
 
 The Front Office Administrator is the first point of contact for visitors and employees while providing administrative support across all departments of El Gouna Film Festival (GFF). This role ensures smooth front office operations, coordinates daily administrative tasks, and supports internal teams in a fast-paced environment.
 
 
 
 Key Responsibilities
 
 
 
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 Welcome visitors, guests, and partners, and manage incoming calls, emails, and inquiries.
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 Provide administrative support to all GFF departments.
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 Schedule meetings, manage calendars, and coordinate meeting logistics.
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 Prepare, organize, file, and archive documents and reports.
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 Manage office supplies, courier services, and general office administration.
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 Coordinate travel, accommodation, and other administrative arrangements when required.
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 Support HR, Finance, Operations, and other departments with administrative tasks.
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 Maintain organized records while ensuring confidentiality.
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 Assist with office coordination and day-to-day operational needs.
 
 
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 Qualifications
 
 
 
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 Bachelor's degree in Business Administration or a related field.
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 1&ndash;3 years of experience in an administrative, receptionist, or front desk role.
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 Proficiency in Microsoft Office and Google Workspace.
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 Excellent communication skills in Arabic and English.
 
 
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 Skills
 
 
 
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 Strong organizational and multitasking abilities.
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 Excellent communication and interpersonal skills.
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 Professional, proactive, and customer-focused.
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 High attention to detail and ability to maintain confidentiality.
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 Ability to work collaboratively in a dynamic environment.
 
 
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 About Elgouna Film Festival
 
 
 
 El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.
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Front Office Administrator

Fairmont Hotels & Resorts

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 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 We are seeking a professional and courteous Telephone Operator / Royal Service Agent to join our team in Cairo, Egypt. In this role, you will serve as the first point of contact for our organization, managing incoming and outgoing calls while providing exceptional customer service. You will be responsible for routing calls to appropriate departments, handling inquiries with professionalism, and ensuring every caller receives a positive experience that reflects our commitment to excellence.
 
 
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 Answer incoming calls promptly and professionally, greeting callers with courtesy and warmth
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 Route calls to the appropriate departments or personnel based on caller needs and organizational protocols
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 Manage call queues efficiently and minimize wait times while maintaining service quality
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 Provide information about services, facilities, and organizational offerings to callers
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 Take accurate messages and ensure timely delivery to intended recipients
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 Handle customer inquiries and complaints with empathy, patience, and problem-solving skills
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 Maintain detailed call logs and records using telephone systems and organizational software
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 Multitask effectively by managing multiple calls, administrative duties, and customer requests simultaneously
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 Demonstrate professional telephone etiquette and communication skills at all times
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 Assist with general administrative tasks as needed to support organizational operations
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 Maintain confidentiality and handle sensitive information with discretion
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 Provide feedback on caller concerns to management to support continuous service improvement
 
 
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 Qualifications
 
 
 
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 Proven experience as a Telephone Operator, Royal Service Agent, or in a similar customer-facing role
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 Excellent verbal communication skills with clear pronunciation and professional telephone etiquette
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 Strong interpersonal and customer service skills with the ability to remain calm under pressure
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 Proficiency in multitasking and managing multiple calls simultaneously
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 Exceptional organizational and time management abilities
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 Attention to detail and accuracy in recording information and routing calls
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 Ability to work independently and as part of a team in a fast-paced environment
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 Proficiency with computer systems and basic office software applications
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 Bilingual capabilities in Arabic and English
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 Active listening skills and the ability to understand and address caller needs effectively
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 Problem-solving abilities and conflict resolution skills
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 Professional demeanor and positive attitude toward customer service
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 Flexibility to adapt to changing priorities and organizational needs
 
 
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 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Telephone Operator / Royal Service Agent

Explore 3+ Receptionist in Cairo this August. Find roles across top companies and apply now to boost your career.

3 receptionist jobs In Cairo

Spa Receptionist

Front Office Administrator

Telephone Operator / Royal Service Agent