customer service representative Jobs in Cairo

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customer service receptionist Jobs in Cairo

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Magnet

<div>
 
 
 Employer Overview:
 
 
 
 A premium wellness and fitness studio located in New Cairo dedicated to providing high-quality classes and a welcoming environment for clients. The studio focuses on delivering exceptional customer experiences while promoting healthy and active lifestyles.
 
 
 
 
 
 
 Job Summary:
 
 
 
 The Front Desk Receptionist is responsible for managing daily front desk operations and ensuring a smooth and positive client experience. This role involves greeting clients, managing bookings, coordinating schedules, and supporting studio operations in a professional and organized manner.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Greet and welcome clients in a friendly and professional manner upon arrival.
 </li>
 <li>
 Handle incoming phone calls, messages, and client inquiries promptly and professionally.
 </li>
 <li>
 Manage class bookings, cancellations, and schedule updates through the studio booking system.
 </li>
 <li>
 Process client payments and maintain accurate client records.
 </li>
 <li>
 Coordinate with instructors regarding class schedules and operational needs.
 </li>
 <li>
 Assist instructors with class preparation and scheduling when required.
 </li>
 <li>
 Ensure the reception area and studio entrance remain organized, clean, and presentable.
 </li>
 <li>
 Provide general administrative support related to front desk operations.
 </li>
 <li>
 Maintain a positive client experience and address basic client concerns or requests.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Undergraduate student or currently pursuing a university degree.
 </li>
 <li>
 English fluency is a MUST.
 </li>
 <li>
 0&ndash;1 year of experience in customer service, reception, hospitality, or similar roles is preferred.
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Friendly and welcoming personality
 </li>
 <li>
 Organized and detail-oriented
 </li>
 <li>
 Reliable and punctual
 </li>
 <li>
 Basic scheduling and booking management
 </li>
 <li>
 Payment handling and record keeping
 </li>
 <li>
 Basic administrative support skills
 </li>
 <li>
 Familiarity with booking systems or CRM platforms
 </li>
 <li>
 Basic proficiency in standard office software and digital tools
 </li>
 <li>
 Ability to maintain a professional and presentable front desk environment
 </li>
 <li>
 Ability to manage multiple client requests efficiently
 </li>
 <li>
 Ability to work flexible hours, including evenings or weekends when required
 </li>
 <li>
 Strong customer service orientation and problem-solving capability
 </li>
 </ul>
 
 
</div>

Receptionist (Internship)

Al-Mansour Automotive

<div>
 
 The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the Showroom, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of inbound and outbound mail, administrative work, and general clerical support).
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Receiving Visitors:
 
 Receive visitors and respond accurately and promptly to a broad range of questions and issues raised.
 </li>
 <li>
 
 Handling Enquiries and Correspondence:
 
 Answer the telephone and assist callers or those making a broad range of inquiries by email or mail or other means with any requests for information, directing more complex matters to colleagues as necessary. Initiate contact internally and externally regularly to convey requests, provide instructions, or obtain information
 </li>
 <li>
 
 Business Meetings/Events Arrangement:
 
 Schedule appointments, make arrangements for meetings and conferences, and organize travel plans following instructions to ensure more senior colleagues or a senior executive make the best use of their time. On behalf of a senior colleague
 </li>
 <li>
 
 Administration:
 
 Produce, update, and provide best practice support on a wide range of MS documents, databases, and other departmental systems to support the work of more senior colleagues.
 </li>
 <li>
 
 Collect Information from Customers:
 
 Collect varied and somewhat complex information and data from customers/service users by information requirement, capturing this and inputting it into relevant forms, systems, and processes.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's Degree
 </li>
 <li>
 Fluent in English
 </li>
 <li>
 Ability to maintain a positive attitude
 </li>
 <li>
 Excellent communication skills
 </li>
 </ul>
 
 
</div>

Receptionist

<div>
 Job description:
 
 
 
 About Us
 
 
 With offices in 152 countries and nearly 328,000 professionals, we are one of the world&rsquo;s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East&rsquo;s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region&rsquo;s future. &nbsp;
 
 
 Line of Service Overview
 
 
 Internal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients&rsquo; evolving needs. A career in IFS offers diverse opportunities across Human Capital, Finance, Technology, Clients &amp; Markets, Marketing &amp; Communications, Risk &amp; Quality, Partner Development, Office Management, and Managed Services. We don&rsquo;t just support the business&mdash;we shape it, driving strategies and initiatives that power growth and transformation across PwC Middle East.&nbsp;
 
 
 Business Unit Overview
 
 
 Office Management at PwC Middle East ensures our offices operate seamlessly and deliver an exceptional experience for both our people and clients. This function manages facilities, workplace services, and day-to-day operational support across the region&mdash;creating environments that foster collaboration, productivity, and well-being. Through meticulous coordination, responsive assistance, and a commitment to excellence, we enable smooth operations and a professional setting that reflects PwC&rsquo;s values and purpose.
 
 
 How You&rsquo;ll Contribute
 
 
 As a Receptionist - Associate, you&rsquo;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
 
 
 Financial&nbsp;
 
 <ul>
 <li>
 Adhere to the allocated budget for the administrative function of the office &nbsp;
 </li>
 </ul>
 
 Customer&nbsp;
 
 <ul>
 <li>
 Greet visitors and make sure all callers and visitors are dealt with promptly, courteously and accurately &nbsp;
 </li>
 <li>
 Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if&nbsp;
 </li>
 <li>
 relevant. &nbsp;
 </li>
 </ul>
 
 Internal Process&nbsp;
 
 <ul>
 <li>
 Operate the switchboard&nbsp;
 </li>
 <li>
 Screen and route incoming telephone calls, take messages, and answer incoming queries&nbsp;
 </li>
 <li>
 Maintain visitor and caller logs&nbsp;
 </li>
 <li>
 Receive deliveries and coordinate outside delivery/courier services with the help of Office administrators&nbsp;
 </li>
 <li>
 Answer queries from visitors and callers, and refers them to the appropriate person&nbsp;
 </li>
 <li>
 Perform general maintenance of the reception area&nbsp;
 </li>
 <li>
 Manage incoming and outgoing faxes (may be performed by Office Administrators in certain locations)&nbsp;
 </li>
 <li>
 Ensure mail and faxes are distributed to the appropriate person accurately and in a timely manner (may be performed by Office Administrators in certain locations)&nbsp;
 </li>
 <li>
 Book meeting rooms and collaborative space and maintain tidiness (may be performed directly online in certain locations)&nbsp;
 </li>
 <li>
 Monitor the floors &ndash; meeting rooms and Partner Offices. Carry out regular checks of all areas including meeting rooms, partner offices,&nbsp;
 </li>
 <li>
 and lobby area to ensure all areas are clean &amp; tidy.&nbsp;
 </li>
 <li>
 Develop good relationships with staff, partners and other service partners to ensure optimum service provision whilst providing an&nbsp;
 </li>
 <li>
 interface to all office management services.&nbsp;
 </li>
 <li>
 Take responsibility for ensuring that the firm's available workspaces are utilized to their full potential on the relevant floor.&nbsp;
 </li>
 <li>
 Provide professional service and support to all internal stakeholders.&nbsp;
 </li>
 <li>
 Provide operational support to colleagues to ensure service levels are maintained during peak periods.&nbsp;
 </li>
 <li>
 Support office manager in events planning and organization&nbsp;
 </li>
 <li>
 Act in accordance with regulations&nbsp;
 </li>
 <li>
 Perform other administrative duties as required &nbsp;
 </li>
 </ul>
 
 Learning and Growth&nbsp;
 
 <ul>
 <li>
 Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met&nbsp;
 </li>
 <li>
 Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed&nbsp;
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 Education&nbsp;
 
 <ul>
 <li>
 High school certificate (equivalent) or Bachelor's degree Language&nbsp;
 </li>
 <li>
 Fluency in spoken and written English, proficiency in Arabic is an advantage,&nbsp;
 </li>
 </ul>
 
 Specific Skills&nbsp;
 
 <ul>
 <li>
 Experience with a professional services firm is an advantage&nbsp;
 </li>
 </ul>
 
 Knowledge and Skills&nbsp;
 
 <ul>
 <li>
 Strong customer service skills. Confident, enthusiastic and motivated to deliver great customer experience.&nbsp;
 </li>
 <li>
 Organized and able to prioritize activity.&nbsp;
 </li>
 <li>
 Excellent oral communication and interpersonal skills&nbsp;
 </li>
 <li>
 Ability to work under pressure and show initiative&nbsp;
 </li>
 <li>
 Attention to detail&nbsp;
 </li>
 <li>
 Strong team player. Flexible and adapting to different client needs.&nbsp;
 </li>
 <li>
 Must possess a warm, friendly and professional demeanor&nbsp;
 </li>
 <li>
 Literacy in Microsoft Office (Word, Excel, PowerPoint)&nbsp;
 </li>
 </ul>
 
 How You&rsquo;ll Make a Difference
 
 
 At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level. &nbsp;
 
 
 Why You&rsquo;ll Love Working at PwC
 
 
 At PwC Middle East, you&rsquo;ll find more than just a job - you&rsquo;ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You&rsquo;ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East. &nbsp;
 
 
 
 Profile description:
 
 
 
 Refer to Job Discription
 
</div>

Receptionist - Associate

Confidential Careers

<div>
 
 
 Customer Service Receptionist
 
 
 
 Are you friendly and enjoy dealing with people?
 
 
 We are looking for a junior Customer Service Receptionist to join our team in
 
 Giza, Egypt
 
 . You will be the first person customers see, and you will help create a positive first impression.
 
 
 Responsibilities:
 
 <ul>
 <li>
 Welcome customers and visitors in a polite and friendly manner.
 </li>
 <li>
 Answer phone calls and respond to customer inquiries.
 </li>
 <li>
 Direct customers to the correct department.
 </li>
 <li>
 Keep the reception area clean and organized.
 </li>
 <li>
 Provide basic administrative support when needed.
 </li>
 </ul>
 
 Requirements:
 
 <ul>
 <li>
 
 No previous experience required (great opportunity for beginners).
 
 </li>
 <li>
 Good communication skills in Arabic.
 </li>
 <li>
 Presentable appearance and positive attitude.
 </li>
 <li>
 Ability to handle multiple tasks and work under pressure.
 </li>
 <li>
 Punctual and reliable.
 </li>
 </ul>
 
 Job Details:
 
 <ul>
 <li>
 
 Job Title:
 
 Customer Service Receptionist
 </li>
 <li>
 
 Level:
 
 Junior
 </li>
 <li>
 
 Location:
 
 Giza, Egypt
 </li>
 <li>
 
 Job Type:
 
 Full-time
 </li>
 <li>
 
 Contract Duration:
 
 2 years (renewable)
 </li>
 <li>
 
 Salary:
 
 3,000 &ndash; 4,500 EGP per month
 </li>
 </ul>
 
 Benefits:
 
 <ul>
 <li>
 Supportive work environment
 </li>
 <li>
 On-the-job training
 </li>
 <li>
 Opportunity to grow in customer service
 </li>
 </ul>
 
 If you are interested, we look forward to receiving your application! ✨
 
</div>

Customer Service Receptionist

Deloitte

<div>
 
 About Deloitte
 
 : When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.
 
 
 
 Our Purpose
 
 
 
 Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
 
 
 Our shared values guide the way we behave to make a positive, enduring impact:
 
 
 <ul>
 <li>
 Lead the way
 </li>
 <li>
 Serve with integrity
 </li>
 <li>
 Take care of each other
 </li>
 <li>
 Foster inclusion
 </li>
 <li>
 Collaborate for measurable impact
 
 
 </li>
 </ul>
 During Your Tenure As a Receptionist, You Will Be The First Point Of Contact And Be Able To Confidently And Positively Communicate With Staff, Clients And Suppliers At All Levels. Additionally, You Will Provide General Secretarial, Clerical And Administrative Support And You Will Demonstrate And Develop Your Capabilities In The Following Areas
 
 
 <ul>
 <li>
 Acting as a main point of contact for all incoming telephone enquiries (answer telephone, take messages, transfer calls and provide information to other departments upon request)
 </li>
 <li>
 Maintaining the general filing system and filing all correspondence
 </li>
 <li>
 Assisting the Team with basic administration and tasks
 </li>
 <li>
 Managing stationery and other general office supplies and equipment and ensuring supplies are kept at a consistent level
 </li>
 <li>
 Responding to straightforward correspondence through email, written, and telephone communication
 </li>
 <li>
 Aligning and abiding by the business continuity plan for the office
 </li>
 <li>
 Maintaining records of extensions of Deloitte employees clients contact numbers
 </li>
 <li>
 Handling the preparation of paperwork such as engagement letters, cover letters, invoices and general letters
 </li>
 <li>
 Maintaining and preparing the excel sheet for the invoices on a monthly basis
 </li>
 <li>
 Handling the preparation of the financial statements by rolling out the previous year to the current one by including clients and auditors etc.
 </li>
 <li>
 Arranging the financial statement by thoroughly comparing between the Arabic and English versions and preparing their respective envelopes, labels and acknowledgements
 </li>
 <li>
 Handling the preparation and issuance of Agreed-Upon Procedure (AUP) reports
 </li>
 <li>
 Handling the formatting of the financial statements as well as their issuance upon obtaining the Engagement Quality Control Review (EQCR) docket, management representation letters and signed balance sheets from the client along with the signed audit reports by the Partners / Directors.
 
 
 </li>
 </ul>
 
 Leadership Capabilities
 
 
 
 <ul>
 <li>
 Builds own understanding of our purpose and values; explores opportunities for impact.
 </li>
 <li>
 Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.
 </li>
 <li>
 Understands expectations and demonstrates personal accountability for keeping performance on track.
 </li>
 <li>
 Actively focuses on developing effective communication and relationship-building skills.
 </li>
 <li>
 Understands how their daily work contributes to the priorities of the team and the business.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Degree in secretarial skills or related field and/or a university degree
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 An excellent telephone etiquette, verbal communication and strong interpersonal skills
 </li>
 <li>
 A positive attitude to dealing with people including staff, clients and suppliers at all levels
 </li>
 <li>
 Knowledge and ability to use proficiently standard office computer software, including word-processing, databases and spreadsheets
 </li>
 <li>
 Ability to use email and Internet applications
 </li>
 <li>
 Well-developed organization and time management skills, and the ability to work on own initiative, accurately to tight deadlines, and to prioritize between conflicting demands
 </li>
 <li>
 Ability to work independently, including maintaining filing systems, databases and straightforward diary management
 </li>
 <li>
 Ability maintain trust and confidentiality in the provision of administration support
 </li>
 <li>
 Advanced level of technical proficiency and computer literacy (Word, Excel, PowerPoint, Microsoft Management)
 </li>
 <li>
 Fluency in English (reading, speaking, and writing). Preference will be given to bilingual candidates (Arabic/English).
 </li>
 </ul>
</div>

Receptionist | Audit & Assurance | Admin | Cairo

dubizzle Egypt

<div>
 
 dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As an administrative assistant, you will be the company's first point of contact, providing administrative and front office support, while also contributing to a positive and engaging workplace environment. You will manage the flow of people through the business and ensure all reception responsibilities are completed accurately and delivered with high quality and in a timely manner and assist in the execution of workplace experience and engagement initiatives.
 
 
 
 Key Responsibilities:
 
 
 
 
 Reception Management
 
 
 <ul>
 <li>
 Maintain the reception area to ensure it is clean and tidy and kept up to a professional standard.
 </li>
 <li>
 Answer and distribute calls/messages in a timely and professional manner.
 </li>
 <li>
 Meet &amp; greet external visitors in a professional and polite manner.
 </li>
 <li>
 Distribute office post &amp; courier deliveries.
 </li>
 <li>
 Schedule courier collections and deliveries.
 </li>
 <li>
 Report on any maintenance issues to the concerned department.
 </li>
 <li>
 Serve as the first point of contact for visitors, clients, and employees at the front office, ensuring a welcoming and professional experience and keeping the clients' tracking system updated.
 </li>
 <li>
 Coordinate the scheduling of meeting rooms, conference calls, and other front office resources efficiently.
 </li>
 <li>
 Assist in the onboarding process for new employees, including providing access badges, orientation materials, and office tours.
 </li>
 </ul>
 
 
 Administration:
 
 
 <ul>
 <li>
 Responsible for office sundry replenishment, including stationery, refreshments, and other items.
 </li>
 <li>
 Ensuring the office pantry is always stocked by placing orders, tracking the inventory and issuing periodical reports.
 </li>
 <li>
 Manage and implement the internal event calendar, from small initiatives to engagement activities.
 </li>
 <li>
 Efficiently manage and execute all domestic and international travel bookings, including flights, accommodation, ground transportation, and visa processing, ensuring adherence to the company's travel policy.
 </li>
 <li>
 Update the Caf&eacute; monitor and all display monitors with useful information.
 </li>
 <li>
 Manage meeting room booking system, including upkeep of meeting rooms.
 </li>
 <li>
 Responsible for administration duties as and when requested by various departments.
 </li>
 <li>
 Check-in attendees for Bayut Academy or any other external or internal trainings.
 </li>
 </ul>
 
 
 Employee Experience Support:
 
 
 <ul>
 <li>
 Collaborate with HR and management to develop and implement employee engagement initiatives, programs, and events.
 </li>
 <li>
 Organize and execute workplace events, including team-building activities, wellness programs, and celebrations, with a focus on fostering a positive and inclusive atmosphere.
 </li>
 <li>
 Gather employee feedback to identify opportunities for improvement in the workplace experience.
 </li>
 <li>
 Act as a liaison between employees and management to address concerns, facilitate open communication, and resolve workplace-related issues.
 </li>
 <li>
 Provide cover and take over other ad hoc responsibilities in the absence of team members and when requested by the Line Manager.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Bachelor's degree is required. Majoring in Business Administration/Management or any related field is a plus.
 </li>
 </ul>
 
 Experience:
 
 <ul>
 <li>
 Proven working experience in a front office handling receptionist responsibility.
 </li>
 <li>
 1-3 years of experience in front office management, engagement, CSR coordination, student activities, etc.
 </li>
 </ul>
 
 Knowledge:
 
 <ul>
 <li>
 Proficient with Microsoft Office Suite. (Canva is a plus.)
 </li>
 <li>
 Fluent in English and Arabic, speaking and writing.
 </li>
 </ul>
 
 Skills:
 
 <ul>
 <li>
 Solid communication skills, both written and verbal;
 </li>
 <li>
 Ability to be resourceful and proactive in dealing with issues that may arise;
 </li>
 <li>
 Ability to organise, multitask, prioritise and work under pressure;
 </li>
 <li>
 Exceptional interpersonal and communication skills. Strong organizational and multitasking abilities.
 </li>
 </ul>
 
 Traits:
 
 <ul>
 <li>
 Professional attitude and appearance;
 </li>
 <li>
 Friendly and well-spoken;
 </li>
 <li>
 Customer service attitude;
 </li>
 <li>
 A can-do and flexible approach;
 </li>
 <li>
 Can perform under pressure and operate in a fast-paced environment;
 </li>
 <li>
 Strong collaborative skills;
 </li>
 <li>
 High energy with a passion for building internal relationships;
 </li>
 <li>
 Creativity and enthusiasm for fostering a positive workplace culture;
 </li>
 <li>
 A passion for social responsibility and community involvement.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 </li>
 </ul>
 
 #Egyptdubizzle
 
 
 
</div>

Administrative Assistant

Concentrix

<div>
 
 We are now hiring for
 
 #English
 
 Speakers as a
 
 #Customer_Service
 
 Representatives to join us 🥰
 
 
 
 
 
 📌 Work locations :-
 
 
 October &ndash; Maadi &ndash; New Cairo &ndash; Smart Village
 
 
 
 
 
 💎 What we offer for you ?
 
 
 Competitive Salary package , Transportation provided , Medical and Social insurance , Night shifts allowance and more benefits you will have
 
 
 
 
 
 👤 Requirements :-
 
 
 🎓 Graduates only ( Fresh Graduates Are Welcome To Apply! )
 
 
 🌏 Egyptians only
 
 
 🗣️ English level B2 &ndash; C1 is a MUST
 
 
 ⏱️ Available to start immediately
 
 
 
 
 
 Can't wait to see you at
 
 #Concentrix
 
 ! 😍
 
</div>

Customer Service Representative-English speaker

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