account manager

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client solutions specialist Jobs in Turkey

client solutions specialist

client success manager

client coordinator

CHANEL

<div><div>As true Ambassador of the House within &#304;stanbul &#304;stinye Park Fashion boutique, you ensure the ultimate experience in our Fashion boutique throughout the client journey.</div><div>
The Client Coordinator mission is to fully embody the CHANEL relational promise within the boutique by providing to all clients an unique &amp; singular experience entering in &#304;stanbul &#304;stinye Park Fashion Boutique. Based on the different moments of the client journey, you will have a strong impact on:</div><div></div><div>
Welcome: personalized &amp; warm</div><ul><li>
Client recognition &amp; personalized welcome &ndash; especially of TOP clients (incl. International Hospitality coordination)</li><li>
Ease &amp; dispatch the flows depending on client profile (sav, rdv, top clients) &amp; introduce clients to a welcome area</li><li>
Development of a professional and reliable hostess team in close collaboration with the Hostess agency</li><li>
Guarantee optimal use of queue management system &amp; coordinate appointments allocation between Online appointment booking and personal appointments taken by the Fashion Advisors</li><li>
Monitor LES RDV mode: brief the team every morning, track attendance &amp; purchase - open rdv based on boutique needs and attribute existing rdv based on presence</li><li>
Support the deployment of new CX projects/apps to improve client experience in boutique</li></ul><div></div><div>
During: unique &amp; surprising</div><ul><li>
Introduce the boutique storytelling (while hostess takes client information) and introduce the different areas of the boutique, to make them feel free to ask any question until a fa is available</li><li>
Create the link with other team members such as with boutiques managers in case of client litige; with tea lady (whatsapp to tea lady &amp; EasyBoutique)</li><li>
Ensure the best boutique atmosphere: adjustment with VM team, temperature, music, beverages</li><li>
Coordinate with sales manager to feed the gaps if necessary (FA unavailability, avoid any leave of client unaccompanied etc&hellip;) &agrave; partnering with the FA to ensure smooth flows in the boutique and optimal client experience</li></ul><div></div><div>
Farewell: memorable now &amp; forever</div><ul><li>
Ensure all clients are accompanied to the exit, call taxis if needed</li><li>
Farewell word to monitor satisfaction of the visit + monitor after sales survey and follow-up with the team</li><li>
Take care of deliveries to the clients if needed</li><li>
Birthdays management: list checking with fashion advisors</li><li>
La bulle support: weekly priorities reminder &amp; time slot coordination to support sales manager</li><li>
Events coordination support: targeting/client identification, event organisation support &amp; follow-up together with marketing manager</li><li>
Client experience ambassador: pulse index, voc, google reviews monitoring, access to google reviews to be able to answer to clients and tackle critical cases</li></ul><div></div><ul><li>1 morning brief per month to be animated (successful client stories, black &amp; white pearls)</li><li>Double reporting to &#304;stanbul &#304;stinye Park Boutique Manager &amp; Client Marketing Manager</li></ul><div></div><div>
Profile</div><div>
Client and service-oriented, previous experience in the Retail or hospitality industry (luxury hotels) would be greatly appreciated. Soft skills above all:</div><ul><li>
Emotional &amp; situational intelligence</li><li>
Solution driven with common sense</li><li>
Eye for detail &amp; good memory (client recognition)</li><li>
Ability to handle stressful situations with grace &amp; flexibility</li><li>
Energized by human interactions &amp; empathetic</li><li>
Genuine service mindset</li><li>
Not a hotel concierge (no management of special requests, no restaurant bookings&hellip;)</li></ul><div></div><div><i>
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.</i></div></div>

Client Coordinator

Aleph Holding

<div><div><div>Genart Media is an international media sales house specialized in finding the most advanced advertising solutions for over 1500 global and local brands. It exclusively partners with leading digital platforms in the market such as X, Criteo, LetGo, and TagOn.</div><div></div><div><br>
Established in 2009, Genart Media has been part of the Aleph Group since 2021. As a part of Aleph's dynamic network of global digital experts and technology-focused solutions, Genart enables advertisers to engage with consumers more effectively, thus contributing to the growth of the digital ecosystem.</div><div></div><div><br>
Are you a driven media salesperson with a passion for digital marketing? Are you excited about working in a supportive and dynamic international team that rewards outstanding performance?</div><div></div><div><br>
We are looking for an outstanding <b>Client Partner</b> to join our team in<b> Istanbul, Turkey</b>. In this role, you will be consulting key advertisers and agencies in the market on how to deliver on their marketing objectives through our partner's ad platforms.</div></div><br>
<div></div>
<div><div><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul><li><ul><li>
Be a part of a dynamic team that works across all strategic ad product initiatives</li><li>
Develop and manage the strategic relationships with our key agencies and advertisers, both accelerating the existing traditional and digital media business as well as helping unlock completely new client relationships</li><li>
Consult key advertisers and agencies on how to leverage our partners with the objective of growing their business or delivering business and marketing objectives</li><li>
Educate advertisers and agencies on our partner products through onsite presentations and one-one training</li><li>
Ownership over the commercial success, full accountability ,and strategic steering of short-term and long-term KPIs</li><li>
Be creative and come up with new ideas to improve customer service standards</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>What You Need For This Role
</b></h3><ul><li><ul><li>You have a Bachelor&rsquo;s degree or higher preferably in Business Administration, Economics, Social Sciences or similar</li><li>
You have minimum 3 years of Sales experience focused on large accounts: creating, maintaining and enhancing customer relationships</li><li>
You have experience with online advertising analytics and social media</li><li>
You have strong commercial skills (responsible for direct revenue)</li><li>
You demonstrate the ability to work effectively in a fast-paced, rapidly changing environment.</li><li>
You process solid project management skills</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>What Will Make Us Really Love You</b></h3><ul><li><ul><li>
You have an eye for detail</li><li>
You have the ability to manage large customer relationships, and manage through conflict, driving groups to collective business decision</li><li>
You are an efficient communicator internally and externally with excellent communication skills in English</li><li>
You have the ability to prioritize and are comfortable managing multiple sales pitches and projects</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>What You&rsquo;ll Love About Us</b></h3><ul><li><ul><li>
We care about your individuality by giving you freedom to grow and create within the company, regardless of your position</li><li>
Work in a dynamic team in a fast-paced industry of an international company with multi-cultural teams around the world</li><li>
Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising</li><li>
Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location</li></ul></li></ul></div></div>
<div><div>As a forward-thinking organization, we are constantly evolving and exploring new horizons. We're on a mission to extend the reach of advertisers and partners to more corners of the world and to amplify their success.</div><div>
We embrace change as an opportunity to learn, innovate, and grow. Our curiosity and resilience allow us to adapt to new challenges and seize new opportunities with confidence.</div><div>
Together, we can unlock and drive economic growth and power the digital ecosystem.</div><div></div><div><b><br>
Have we sparked your interest? Then apply now and start a new journey with us!</b></div><div></div><div><i><br>
We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.</i></div></div></div><div></div>

Client Partner - X

Zoolatech

<div><div><div><div><div><div><div><div><b>OVERVIEW</b></div>
</div><div><div>RESPONSIBILITIES</div>
</div><div><div>REQUIREMENTS</div>
</div></div></div></div><div><div><div><p>We are strengthening Zoolatech management team and in need of the operational manager/project coordinator who will help to run day to day operations for one of the Zoolatech development teams.</p><p>
It is a great opportunity to step in into IT management world. Your focus will be on operational processes, tactical up sales, finance and legal - SOWs, invoicing, recruitment, HR, Financial forecasting. It is a client facing role where you will be working with client engineering leadership on regular basis - mainly checking on how team is performing and creating corrective actions.</p>
</div><div><ul><li><p>Maintain and oversee all operational processes for the team, including onboarding and offboarding, monitoring team engagement and retention, and ensuring effective day-to-day organizational support</p></li><li><p>
Regularly staying in touch with the client on team health and performance</p></li><li><p>
Managing recruitment of the team members</p></li><li><p>
Performance management of the team members (in partnership with HR team)</p></li><li><p>
Creating/reviewing/validating SOWs and Invoices (in partnership with Legal team)</p></li><li><p>
Flagging risks and escalating issues to leadership team</p></li></ul>
</div><div><ul><li><p>Strong English as it is client facing role</p></li><li><p>
Previous experience working with or in engineering teams (HR, Recruitment, Scrum Master, BA, QA, etc)</p></li><li><p>
Good organisational skills - you do not need supervision, you always complete work on time and nothing slips</p></li><li><p>
Positive thinking and pro-activity - you are capable of solving any arising &lsquo;issues&rsquo; with positive attitude
</p></li></ul></div></div></div><div><div><div><div><p>Location:
</p><div>Istanbul, Turkey
</div></div><div><p>Seniority:
</p><div>Junior
</div></div><div><p>Technologies:
</p><div>Management
</div></div></div></div><div><div><p>Benefits:
</p><ul><li><b>Paid Vacation
</b></li><li><b>Hybrid Work (home/office)
</b></li><li><b>Sick Days
</b></li><li><b>Sport/Insurance Compensation
</b></li><li><b>Holidays Day Off
</b></li><li><b>English Classes
</b></li><li><b>Training Compensation
</b></li><li><b>Transportation compensation</b></li></ul></div></div></div></div></div></div>

Operations Manager/Project Coordinator

Personify Health

<div>Overview:
<div><b>
Who We Are</b></div><div>
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we&rsquo;re shaping a healthier, more engaged future.</div>
Responsibilities:
<div><b>
Who are you?</b></div><p></p><div><br>
The Proposal Coordinator role is vital to ensuring the successful development of proposals, supporting the team in delivering compelling documents that meet client expectations while fostering a collaborative work environment. The Proposal Coordinator will be responsible for supporting the Proposal Team Lead in the development and production of RFP and RFI projects. This role requires attention to detail, strong organization skills, and the ability to collaborate effectively with team members and US Proposal Managers to produce high-quality proposal documents that meet client/broker/consultant requirements.</div><p></p><p><b><br>
In this role you will wear many hats, but your knowledge will be essential in the following:</b></p><div></div><div><br>
1. Proposal Development Support:</div><div>
a. Assist in the preparation and formatting of proposal documents, ensuring compliance with client/broker/consultant specifications and organizational standards</div><div>
b. Organize and maintain proposal content and resources for easy access by team members.</div><div>
2. Collaboration:</div><div>
a. Work closely with the Proposal Team Lead and US Proposal Managers to gather necessary information and insights for proposal development.</div><div>
b. Participate in proposal strategy meetings and contribute ideas to enhance proposal quality.</div><div>
3. Quality Control:</div><div>
a. Review proposal drafts for clarity, consistency, and adherence to guidelines, providing feedback as needed.</div><div>
b. Ensure all proposals are free of errors and meet handoff deadlines.</div><div>
4. Project Management:</div><div>
a. Track proposal timelines, deadlines and key milestones, updating the team on progress and any potential issues.</div><div>
b. Assist in coordinating meetings and communications among team members and stakeholders.</div><div>
5. Research and Analysis:</div><div>
a. Conduct research on industry trends, client needs, and competitive landscape to inform proposal strategies.</div><div>
b. Gather and compile relevant data and case studies to strengthen proposal content.</div><p><i>
You&rsquo;ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.</i></p>
Qualifications:
<div><b>
What you bring to the Personify Health Team:</b></div><p></p><p><b><br>
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:</b></p><ul><li>
Bachelor&rsquo;s degree in Business Administration, Communications, Marketing, or a related field is preferred.</li><li>
TPA and Well-Being experience preferred</li><li>
Understanding of selling cycle and stages &ndash; commercial experience</li><li>
Strong project management and sensitive timeline management skills required</li></ul><div><b>
You a</b><b>lso take pride in offering the following Core Skills, Competencies, and Characteristics:</b></div><br>
<div></div><ul><li>
Basic understanding of proposal development processes, including RFP and RFI management</li><li>
Strong written and verbal communication skills with the ability to convey information clearly</li><li>
Proficiency in Microsoft Office Suite and familiarity with proposal management tools and software (eg: Loopio)</li><li>
Strong organizational skills with the ability to manage multiple tasks and deadlines effectively</li><li>
Ability to work collaboratively in a team environment and communicate with diverse stakeholders.</li><li>
Attention to detail with a commitment to producing high-quality work.</li></ul><div></div><p><i><br>
No candidate will meet every single desired qualification. If your experience looks a little different from what we&rsquo;ve identified and you think you can bring value to the role, we&rsquo;d love to learn more about you!</i></p><div></div><div><br>
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.</div><p></p><p><br>
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.</p></div>

Proposal Coordinator

ENGLISH TIME

<p>- PEDAGOGICAL KNOWLEDGE<br/>- EXPERIENCE IN TEACHING ENGLISH<br/>- COMMUNICATION SKILLS<br/>- COOPERATION WITH THE EDUCATINAL COORDINATOR AND THE MANAGEMENT<br/>- CERTIFICATES ARE PREFERABLE (IELTS, TOEFL ETC.)</p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;, Yar&#305; zamanl&#305;, Ge&ccedil;ici, Kontratl&#305;, Yeni mezun</p><p>Maa&#351;: 100,00TRY - 170,00TRY saatlik</p>

Native English Teacher

Adecco

<div>
 <p>
  Adecco Group is a preeminent human resources solutions company, operating in over 60 countries and providing employment opportunities to millions of individuals daily. As a member of the Fortune Global 500, Adecco Group places a high value on inclusivity and collaboration, striving to create superior job opportunities through its workforce of 34,000 employees. Headquartered in Zurich, Switzerland, Adecco Group AG is publicly traded on the SIX Swiss Exchange and has been distinguished as one of the "World's Best Workplaces" by Great Place to Work&reg;.
 </p>
 <p>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a &ldquo;
  <strong>
   Workplace Coordinator
  </strong>
  &rdquo; for our client, a global leader in 'the digital platform'.
 </p>
 <p>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
 </p>
 <ul>
  <li>
   Oversee daily workplace operations and maintain a high standard of facility excellence,
  </li>
  <li>
   Coordinate with vendors for scheduled and preventative maintenance,
  </li>
  <li>
   Act as the main contact with building management on operational matters,
  </li>
  <li>
   Respond to employee requests via helpdesk and Slack in a timely manner,
  </li>
  <li>
   Manage the reception area as needed, ensuring it remains tidy and professional,
  </li>
  <li>
   Welcome and assist interview candidates and visitors; prepare and deliver welcome kits,
  </li>
  <li>
   Handle shipping and receiving of all incoming/outgoing mail and packages,
  </li>
  <li>
   Build strong relationships across departments to support operational needs,
  </li>
  <li>
   Support internal projects such as office moves and seating arrangements,
  </li>
  <li>
   Collaborate with EHS and Security teams to uphold a safe work environment,
  </li>
  <li>
   Assist with onboarding and orienting new employees to the workplace,
  </li>
  <li>
   Help plan and set up internal events and office gatherings.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements
  </strong>
 </p>
 <p>
 </p>
 <ul>
  <li>
   Minimum 3 years of experience in a similar workplace or facilities coordination role,
  </li>
  <li>
   A friendly team player who builds strong relationships with both internal teams and external partners,
  </li>
  <li>
   Comfortable multitasking in a fast-paced, creative setting and able to anticipate team needs,
  </li>
  <li>
   Suitable for flexible working hours,
  </li>
  <li>
   Familiarity with Gmail, Google Docs, and other collaborative tools is a plus,
  </li>
  <li>
   Strong verbal and written communication skills in both English and Turkish.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   <em>
    Adecco is a private employment agency under Turkey Employment Organization's authorization 442 license number 09.11.2022.
   </em>
  </strong>
 </p>
</div>


Workplace Coordinator

INTERNATIONAL ORGANIZATION FOR MIGRATION

<div><p><b>Duty Station of the Consultancy:
</b></p><p>Based in Ankara, the consultant will be responsible for the general coordination of activities in the 30 provinces listed below.
</p><p><b>Project Context and Scope:
</b></p><p>IOM works to promote international cooperation on migration issues, to assist in the search for practical solutions to migration problems, and to support the systematic and humane management of migration in order to provide humanitarian assistance to migrants in need.
</p><p>The &lsquo;Promoting Sustainable and Socially Inclusive Labour Market Integration&rsquo; project aims to increase formal employment of Syrians under Temporary Protection, Persons under International Protection and host community members and strengthen the harmonization process in T&uuml;rkiye.
</p><p>In order to address the needs in the field of social cohesion at the provincial level and to provide locally specific solutions, local action plans will be prepared for 30 provinces with a holistic perspective to cover the activities of all units of the Directorate General of Harmonization and Communication of Presidency of Migration Management (PMM) as well as the activities determined by local stakeholders.
</p><p>Implementation will be conducted in the following 30 provinces: Kilis, Gaziantep, Hatay, &#350;anl&#305;urfa, Adana, Mersin, Kahramanmara&#351;, Osmaniye, Mardin, Kayseri, Bursa, Konya, Nev&#351;ehir, Malatya, Ad&#305;yaman, &#304;stanbul, Antalya, &#304;zmir, Kocaeli, Batman, Elaz&#305;&#287;, Isparta, Ankara, Ni&#287;de, Sakarya, Denizli, Diyarbak&#305;r, Afyonkarahisar, Yozgat, Yalova. The implementation in those provinces will be directly carried out by field experts (consisting of 15 academicians).</p></div>
<br><div><p>RESPONSIBILITIES<br>
The coordinator will serve as the general coordinator for the implementation. The coordinator will be responsible for developing the technical framework for the overall implementation and its components, ensuring a consistent approach across provinces. The coordinator will lead the field experts, coordinate all technical outputs, and support IOM in the implementation and monitoring of Local Action Plan (LAP) activities. The coordinator will also review all reports and technical documents prior to submission to IOM and ensure timely implementation. The coordinator will maintain effective coordination between IOM and the field experts (consisting of 15 academicians), acting as the main focal point. The coordinator will also be responsible for creating his/her own team for assistance, as expected to be detailed on Annex I ( https://shorturl.at/3soE3 ).<br>
</p><p><i>The coordinator is expected to perform the following tasks:
</i></p><p><b>General Coordination &amp; Team Leading
</b></p><ul><li>Lead the overall coordination and functioning of the implementation; organize regular meetings with the field experts and provide progress reports.
</li><li>Ensure that all steps are carried out in close coordination with IOM and are subject to IOM&rsquo;s prior approval.
</li><li>Ensure alignment of methodologies and tools used by all the field experts across all provinces.
</li><li>Coordinate the submission of all draft reports/documents to IOM.
</li></ul><p><b>Creating Technical Framework
</b></p><ul><li>Supervise the overall implementation and create technical frameworks for the implementation steps.
</li><li>Lead and contribute to the preparation of key technical documents, including but not limited to
</li><li>The inception report outlining the work schedule, priorities, and general principles.
</li><li>The guideline for developing local action plans, including minimum standards, M&amp;E mechanisms, and a standardized template.
</li><li>The general framework for the field preparation phase.
</li><li>The Situation and Needs Assessment report and its template with technical guidance.
</li><li>The report on the current situation in T&uuml;rkiye and international good practices.
</li><li>Provide technical support to the field experts regularly; support the organization and implementation of workshops and field visits.
</li><li>Provide technical oversight and quality control over outputs produced by the field experts.
</li><li>Review and approve all draft reports submitted by the field experts before submission to IOM.
</li></ul><p><b>Any other business
</b></p>Perform other duties as assigned.<br>
<ul><li>
</li></ul><p></p><p>The consultant shall work in close cooperation with the PMM and IOM Project Team and will report to the IOM.
</p><p>The above-listed activities are subject to further revision with the consent of IOM, in coordination with the PMM in line with the emerging requirements of the project. If required by IOM, the consultant may provide additional consultancy services related to her/his competencies and expertise, in line with this Terms of Reference.
</p><p><b>Organizational Department / Unit to which the Consultant is contributing:
</b></p><p><i>Promoting Sustainable and Socially Inclusive Labour Market Integration Project:
</i></p><p>Neither IOM nor any of the Project partners are required to provide any physical facilities for the work of the consultant. However, depending on the availability of physical facilities and at the discretion of IOM and/or the relevant Project partners, such facilities may be provided at the disposal of the Consultant.
</p><p>The consultant will be reporting to IOM and will work in close coordination and collaboration with IOM&rsquo;s focal point for the activity. Approvals will be required for the deliverables from IOM and PMM, upon submission of the deliverables stipulated in section 6. IOM and PMM may have some comments and revision requests on the deliverables. IOM and PMM may provide background materials, for the consultant&rsquo;s review, reference and use, if deemed necessary during the implementation. All documents and data provided to the consultant are confidential and cannot be used for any other purpose or shared with a third party without any written approval from IOM and PMM.
</p><p><b>Tangible and measurable outputs </b><b>of the work assignment
</b></p><div><div><div><div><b>Assignment </b></div><div><b>Delivery Date </b></div><div><b>Payment<br>
</b></div></div><br>
<div><div><p><b>Techincal preparation phase:
</b></p><ul><li>Inception report
</li></ul><ul><li>Local action plan preparation guideline
</li></ul><ul><li>The local action plan template
</li></ul><ul><li>Guideline for field visits
</li></ul><ul><li>Situation and needs assessment report template
 </li></ul></div><div>To be decided </div><div>1st Instalment due on completion - 30%<br>
</div></div><br>
<div><div><p><b>Field visit preparation phase:
</b></p><ul><li>Submission of the field visits schedule for each 30 provinces. The drafts will be prepared by the field experts, and the coordinator will review them before submission
</li></ul><ul><li>Submission of the &lsquo;Situation and Needs Assessment&rsquo; draft reports of each 30 provinces. The drafts will be prepared by the field experts, and the coordinator will review them before submission
 </li></ul></div><div>To be decided<br>
</div></div><br>
<div></div><div><div><p><b>Workshops phase:
</b></p><ul><li>Submission of the local action plan drafts for 30 provinces. The drafts will be prepared by the field experts, and the coordinator will review them before submission
 </li></ul></div><div>To be decided
</div><div><p>2 nd Instalment due on completion of the phase &ndash; 30%<br>
</p></div></div><br>
<p></p><div><div><p><b>Final report phase:
</b></p><ul><li>Submission of the &lsquo;&rsquo;Current Situation in T&uuml;rkiye and Examples of International Good Practices&rsquo;&rsquo; report
 </li></ul></div><div>To be decided
</div><div><p>3 rd Instalment due on approval of the report - 40%<br>
</p></div></div><br>
</div></div><p></p><p>Payment will be made upon the completion of the phases mentioned above in three instalments. The consultant might be expected to submit a brief report to IOM after each implementation. The reporting and deliverables language shall be Turkish. All information shall be provided in electronic versions in Word and PDF format. The consultant shall be solely liable for the accuracy and reliability of the data/information provided and links to sources of information used. If translations to other languages are required, IOM will coordinate the translation of the outputs into relevant languages.
</p><p>The payment shall cover all associated costs, including any compensation due to a team that may be formed by the coordinator if deemed necessary. No additional payments will be made separately to any assisting personnel by IOM. The coordinator shall be solely responsible for compensating any such personnel involved in the project.</p></div>
<br><div><p><b>QUALIFICATIONS<br>
Academic Qualifications:<br>
</b></p><ul><li>PhD degree in Migration Studies, Political or Social Sciences, International Relations, or related fields.
</li><li>Currently working in a related field as an academician.
</li><li>Having the academic rank of Professor will be considered an asset.
</li></ul><p><b>Experience:
</b></p><ul><li>At least 10 years of relevant experience in migration studies, development studies, social cohesion policies or related areas.
</li><li>In-depth knowledge of migration and social cohesion topics at the local, national and international levels.
</li><li>In-depth knowledge of the functions of governmental and civil society organizations at the local, national and international levels.
</li><li>Professional experience in working with academics and relevant public institutions. Previous work experience with the Presidency of Migration Management, Provincial Directorates of Migration Management, and/or Governorates (Provincial Authorities) is an asset.
</li><li>Experience in designing technical framework for action plans, field research or other policy documents, qualitative and quantitative data analysis and workshops.
</li><li>Experience in the United Nations System is an asset.
</li><li>Language: Fluency in Turkish and English.
</li></ul><p><b>Travel required
</b></p><p>The activity might require travel when necessary. The consultant must have no travel restrictions within T&uuml;rkiye and be able to ensure flexibility in her/his schedule accordingly. The travel costs, accommodation costs (bed and breakfast) and living costs (terminal expenses, intra- city travel costs, lunch, dinner, etc.) of the missions to other provinces of T&uuml;rkiye will be arranged and borne by IOM. IOM will arrange economy class round-trip flight tickets through its contracted Travel Agency.
</p><p>As per UNDSS rules, the consultant is responsible for completing necessary online security training and submitting certificates and travel clearance prior to assignment-related travels.
</p><p><b>Competencies
</b></p><p>Values:
</p><div><ul><li><b>Inclusion and respect for diversity </b>: respects and promotes individual and cultural differences. Encourages diversity and inclusion.
</li></ul><ul><li><b>Integrity and transparency </b>: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
</li></ul><ul><li><b>Professionalism </b>: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
</li></ul></div><p>Core Competencies &ndash; behavioural indicators:
</p><div><ul><li><b>Teamwork </b>: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
</li></ul><ul><li><b>Delivering results </b>: produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
</li></ul><ul><li><b>Managing and sharing knowledge </b>: continuously seeks to learn, share knowledge and innovate.
</li></ul><ul><li><b>Accountability </b>: takes ownership for achieving the Organization&rsquo;s priorities and assumes responsibility for own actions and delegated work.
</li></ul><ul><li><b>Communication </b>: encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
</li></ul><ul><li><b>Leadership and technical support: </b>demonstrates leadership by guiding others, leading decision-making processes, and providing technical assistance to ensure effective implementation of activities.
</li></ul></div><p><b>Data Protection Principles<br>
</b></p><p><br>
a) Lawful and Fair Collection: Personal data must be obtained by lawful and fair means with the knowledge or consent of the data subject.
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b) Specified and Legitimate Purpose: The purpose(s) for which personal data are collected and processed should be specified and legitimate and should be known to the data subject at the time of collection. Personal data should only be used for the specified purpose(s), unless the data subject consents to further use or if such use is compatible with the original specified purpose(s).
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c) Data Quality Personal data sought and obtained should be adequate, relevant and not excessive in relation to the specified purpose(s) of data collection and data processing. Data controllers should take all reasonable steps to ensure that personal data are accurate and up to date.
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d) Consent: Consent must be obtained at the time of collection or as soon as it is reasonably practical thereafter, and the condition and legal capacity of certain vulnerable groups and individuals should always be taken into account. If exceptional circumstances hinder the achievement of consent, the data controller should, at a minimum, ensure that the data subject has sufficient knowledge to understand and appreciate the specified purpose(s) for which personal data are collected and processed.
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e) Transfer to Third Parties: Personal data should only be transferred to third parties with the explicit consent of the data subject, for a specified purpose, and under the guarantee of adequate safeguards to protect the confidentiality of personal data and to ensure that the rights and interests of the data subject are respected. These three conditions of transfer should be guaranteed in writing.
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f) Confidentiality: Confidentiality of personal data must be respected and applied to all the stages of data collection and data processing and should be guaranteed in writing. All IOM staff and individuals representing third parties who are authorized to access and process personal data, are bound to confidentiality.
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g) Access and Transparency Data subjects should be given an opportunity to verify their personal data and should be provided with access insofar as it does not frustrate the specified purpose(s) for which personal data are collected and processed. Data controllers should ensure a general policy of openness towards the data subject about developments, practices and policies with respect to personal data.
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h) Data Security: Personal data must be kept secure, both technically and organizationally, and should be protected by reasonable and appropriate measures against unauthorized modification, tampering, unlawful destruction, accidental loss, improper disclosure or undue transfer. The safeguard measures outlined in relevant IOM policies and guidelines shall apply to the collection and processing of personal data.
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i) Retention of Personal Data: Personal data should be kept for as long as is necessary and should be destroyed or rendered anonymous as soon as the specified purpose(s) of data collection and data processing have been fulfilled. It may, however, be retained for an additional specified period, if required for the benefit of the data subject.
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j) Application of the Principles: These principles shall apply to both electronic and paper records of personal data, and may be supplemented by additional measures of protection, depending inter alia on the sensitivity of the personal data. These principles shall not apply to non-personal data.
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k) Ownership of Personal Data: IOM shall assume ownership of personal data collected directly from data subjects or collected on behalf of IOM, unless otherwise agreed, in writing, with a third party.
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l) Oversight, Compliance and Internal Remedies: An independent body should be appointed to oversee the implementation of these principles and to investigate any complaints, and designated data protection focal points should assist with monitoring and training. Measures will be taken to remedy unlawful data collection and data processing, as well as breach of the rights and interests of the data subject.
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m) Exceptions: Any intent to derogate from these principles should first be referred to the IOM Legal Affairs Department for approval, as well as the relevant unit/department at IOM Headquarters.
</p><p><b>Termination of the Terms and Conditions
</b><br>
Based on the performance evaluation after each phase, if the work does not meet the expected standards, the contract will be terminated.
</p><p>In case of contract termination, payment will be made for the outputs delivered up to the date of termination (See: Section 6). If a single instalment covers multiple outputs, the instalment amount will be divided by the number of outputs, and payment will be made accordingly for the outputs that have been delivered.<br>
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</p><p><b>How to Apply:
</b></p><p>All candidates must:
</p><ul><li>Download Annex I from the following link: https://shorturl.at/3soE3
</li><li>Complete Annex I, date and sign it, and attach it in PDF format to the application
</li><li>Attach their most recent CV, including three references, and a cover letter explaining their relevant work experience</li></ul></div>

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