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customer experience consultant Jobs in Istanbul

customer experience consultant

customer service and supply chain representative Jobs in Istanbul

customer service and supply chain representative

client relations specialist

Confidential

<div>
 
 A leading global retailer, is seeking a proactive and detail-oriented Operations Specialist to oversee our order processing workflow and enhance client relations in Istanbul, Turkey office. This role will involve collaborating with various teams to ensure seamless operations and timely delivery while maintaining high standards of quality and communication.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Supervise the end-to-end order processing workflow, ensuring timely and accurate completion from pre-order management to final shipment.
 </li>
 <li>
 Act as the primary point of contact for resolving discrepancies and concerns among clients, commercial teams, and suppliers, ensuring accurate reflection in our systems.
 </li>
 <li>
 Implement effective solutions to address and resolve any issues that arise during the order process.
 </li>
 <li>
 Identify potential shipment risks and delays, proactively communicating these to clients.
 </li>
 <li>
 Provide regular updates to clients regarding order status and any anticipated issues.
 </li>
 <li>
 Develop and nurture strong relationships with international clients to enhance satisfaction and loyalty.
 </li>
 <li>
 Ensure clear and professional communication to meet and exceed client expectations.
 </li>
 <li>
 Collaborate with Quality and Logistics teams to resolve quality and shipping issues, ensuring timely delivery.
 </li>
 <li>
 Monitor and track payments, addressing any discrepancies related to Letters of Credit (L/C) and Telegraphic Transfers (T/T).
 </li>
 <li>
 Ensure the accuracy and timeliness of all payment processes.
 </li>
 <li>
 Escalate complex challenges that require additional support and collaborate with relevant teams for timely resolution.
 </li>
 <li>
 Seek assistance as necessary to close statuses within the given timeframe.
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business or a related field (Supply Chain, Textile, Operations).
 </li>
 <li>
 Minimum of two years of professional experience in a relevant role preferred.
 </li>
 <li>
 Fluency in English is a must, knowledge of French and Spanish is preferred.
 </li>
 <li>
 Strong ability to analyze data and generate reports to inform decision-making.
 </li>
 <li>
 Excellent problem-solving skills with a proactive approach to risk management.
 </li>
 <li>
 Outstanding communication and relationship-building skills with multicultural stakeholders.
 </li>
 <li>
 Proven ability to handle multiple tasks simultaneously and perform well under pressure.
 </li>
 <li>
 Skilled in coordinating efforts across multiple teams and stakeholders.
 </li>
 </ul>
 
 
 
 
 Soft Skills:
 
 <ul>
 <li>
 Demonstrates resilience and courage in the face of challenges, taking calculated risks and learning from experiences.
 </li>
 <li>
 Embraces change and adapts quickly to new situations, open to innovative approaches to problem- solving.
 </li>
 <li>
 Collaborates effectively with teams, building strong relationships and fostering cooperation to achieve shared goals.
 </li>
 <li>
 Exhibits a strong customer-centric mindset, proactively addressing customer needs and providing exceptional service.
 </li>
 </ul>
</div>

Operational Specialist

CHANEL

<div><div>As true Ambassador of the House within &#304;stanbul &#304;stinye Park Fashion boutique, you ensure the ultimate experience in our Fashion boutique throughout the client journey.</div><div>
The Client Coordinator mission is to fully embody the CHANEL relational promise within the boutique by providing to all clients an unique &amp; singular experience entering in &#304;stanbul &#304;stinye Park Fashion Boutique. Based on the different moments of the client journey, you will have a strong impact on:</div><div></div><div>
Welcome: personalized &amp; warm</div><ul><li>
Client recognition &amp; personalized welcome &ndash; especially of TOP clients (incl. International Hospitality coordination)</li><li>
Ease &amp; dispatch the flows depending on client profile (sav, rdv, top clients) &amp; introduce clients to a welcome area</li><li>
Development of a professional and reliable hostess team in close collaboration with the Hostess agency</li><li>
Guarantee optimal use of queue management system &amp; coordinate appointments allocation between Online appointment booking and personal appointments taken by the Fashion Advisors</li><li>
Monitor LES RDV mode: brief the team every morning, track attendance &amp; purchase - open rdv based on boutique needs and attribute existing rdv based on presence</li><li>
Support the deployment of new CX projects/apps to improve client experience in boutique</li></ul><div></div><div>
During: unique &amp; surprising</div><ul><li>
Introduce the boutique storytelling (while hostess takes client information) and introduce the different areas of the boutique, to make them feel free to ask any question until a fa is available</li><li>
Create the link with other team members such as with boutiques managers in case of client litige; with tea lady (whatsapp to tea lady &amp; EasyBoutique)</li><li>
Ensure the best boutique atmosphere: adjustment with VM team, temperature, music, beverages</li><li>
Coordinate with sales manager to feed the gaps if necessary (FA unavailability, avoid any leave of client unaccompanied etc&hellip;) &agrave; partnering with the FA to ensure smooth flows in the boutique and optimal client experience</li></ul><div></div><div>
Farewell: memorable now &amp; forever</div><ul><li>
Ensure all clients are accompanied to the exit, call taxis if needed</li><li>
Farewell word to monitor satisfaction of the visit + monitor after sales survey and follow-up with the team</li><li>
Take care of deliveries to the clients if needed</li><li>
Birthdays management: list checking with fashion advisors</li><li>
La bulle support: weekly priorities reminder &amp; time slot coordination to support sales manager</li><li>
Events coordination support: targeting/client identification, event organisation support &amp; follow-up together with marketing manager</li><li>
Client experience ambassador: pulse index, voc, google reviews monitoring, access to google reviews to be able to answer to clients and tackle critical cases</li></ul><div></div><ul><li>1 morning brief per month to be animated (successful client stories, black &amp; white pearls)</li><li>Double reporting to &#304;stanbul &#304;stinye Park Boutique Manager &amp; Client Marketing Manager</li></ul><div></div><div>
Profile</div><div>
Client and service-oriented, previous experience in the Retail or hospitality industry (luxury hotels) would be greatly appreciated. Soft skills above all:</div><ul><li>
Emotional &amp; situational intelligence</li><li>
Solution driven with common sense</li><li>
Eye for detail &amp; good memory (client recognition)</li><li>
Ability to handle stressful situations with grace &amp; flexibility</li><li>
Energized by human interactions &amp; empathetic</li><li>
Genuine service mindset</li><li>
Not a hotel concierge (no management of special requests, no restaurant bookings&hellip;)</li></ul><div></div><div>
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.</div></div>

Client Coordinator

Optimum7

<div>Paid Search Specialist

Pay Per Click Specialist

Location: Remote, TR 
Zen Media is the go-to B2B marketing and PR agency helping enterprise software, healthcare technology, professional services, and manufacturing brands stand out in competitive markets. By combining strategic content, leveraged media relations, and social amplification, we help clients influence discerning buyers, shorten sales cycles, and drive measurable ROI. Our work has been featured in leading publications such as Forbes, Fast Company, Ad Age, and The Wall Street Journal. 
Role Overview

We are seeking a PPC Specialist to plan, manage, and optimize paid media campaigns across Google Ads, Meta Ads, and other digital platforms. This role requires someone with ROI-focused thinking, strong reporting skills, and the adaptability to thrive in fast-moving digital environments. The ideal candidate is analytical yet creative, passionate about testing and optimizing campaigns that generate qualified leads, increase brand visibility, and deliver clear ROI for B2B clients. 
Key Responsibilities
<ul>
<li>Plan, launch, and manage ROI-driven PPC campaigns across Google Ads, Meta Ads, and LinkedIn platforms. 
</li>
<li>Optimize campaigns for lead generation, brand awareness, and conversion goals aligned with B2B client strategies. 
</li>
<li>Monitor key metrics (CTR, CPC, ROAS, conversion rates) and deliver clear, actionable performance reports. 
</li>
<li>Implement and manage Google Tag Manager (GTM) for conversion tracking and event setup. 
</li>
<li>Conduct keyword research, audience segmentation, and competitive analysis for precision targeting. 
</li>
<li>Test and refine ad copy, creative, bidding strategies, and targeting to improve performance. 
</li>
<li>Collaborate with account managers, content strategists, and creative teams to align PPC campaigns with broader B2B marketing and PR initiatives. 
</li>
<li>Stay current with industry trends, algorithm updates, and emerging platforms to maintain a competitive advantage.</li></ul> 


Qualifications
<ul>
<li>Fluency in English (written and spoken) at a professional level with excellent communication skills. 
</li>
<li>ROI-focused mindset with a proven ability to deliver measurable business results through PPC. 
</li>
<li>2&ndash;4 years of hands-on experience managing Google Ads and Meta Ads campaigns. 
</li>
<li>Strong reporting and data analysis skills, with experience turning performance metrics into insights. 
</li>
<li>Proficiency with Google Tag Manager (GTM) for tracking, events, and conversion optimization. 
</li>
<li>Quick learner, adaptive, and proactive in testing, experimenting, and scaling campaigns.</li> 
</ul>
It&rsquo;s a plus if you have:
<ul>
<li>Experience managing campaigns on LinkedIn Ads, TikTok Ads, or other emerging B2B ad platforms. 
</li>
<li>Google Ads or Meta Ads certifications. 
</li>
<li>Familiarity with Google Analytics 4 (GA4) and advanced attribution models. 
</li>
<li>Background in B2B marketing campaigns with long sales cycles and complex buyer journeys.</li> 
</ul>
What&rsquo;s Your Next Step?

If you are a data-driven marketer who thrives on turning clicks into measurable results, we&rsquo;d love to hear from you. At Zen Media, you&rsquo;ll work with forward-thinking B2B brands, contribute to high-visibility campaigns, and play a direct role in accelerating client growth and ROI. 
Still Unsure?

If you'd like to learn more about Zen Media before making your decision, we invite you to check out the links below:
<ul>
<li>Visit our website: https://zenmedia.com/ 
</li>
<li>Follow us on LinkedIn: https://www.linkedin.com/company/wearezenmedia</li></ul></div>

Paid Search Specialist/Pay Per Click Specialist

Kalyon Construction Group

<div>
 
 
 HR Specialist &ndash; Retail &amp; Real Estate Development
 
 
 
 Kalyon Holding, one of Turkey&rsquo;s leading conglomerates with major investments in infrastructure, construction, energy, and real estate, is seeking an
 
 HR Specialist
 
 to join the Human Resources team of its foreign-partnered group company operating in retail and real estate development.
 
 
 
 
 
 
 What we are looking for:
 
 
 
 
 
 <ul>
 <li>
 Min. 5 years of HR experience (
 
 focus on recruitment &amp; payroll
 
 )
 </li>
 <li>
 Strong knowledge of Labor Law and related regulations
 </li>
 <li>
 Advanced MS Office skills, experience with SAP HR or similar software
 </li>
 <li>
 Excellent communication &amp; organizational skills
 </li>
 <li>
 Fluent in English
 </li>
 </ul>
 
 
 
 
 
 Key responsibilities:
 
 
 <ul>
 <li>
 Manage end-to-end recruitment processes
 </li>
 <li>
 Oversee payroll operations and ensure compliance with labor law
 </li>
 <li>
 Prepare HR reports for senior management
 </li>
 <li>
 Manage employee relations and implement HR policies
 </li>
 </ul>
 
 
</div>

Human Resources Specialist

Marriott International

<div>Additional Information 
Job Number25150719 
Job CategorySales &amp; Marketing 
LocationThe Ritz-Carlton Istanbul, Suzer Plaza, Askerocagi Caddessi No 6, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34367 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing). Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Gather materials and assemble information packages (e.g., brochures, promotional materials). Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. 
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Sales Representative

Renewal Medical Clinic

Medical Tourism Sales SpecialistCompany: Renewal Medical Clinic Location: Istanbul, Turkey Department: International Sales &amp; Medical TourismAbout the RoleRenewal Medical Clinic is looking for a dynamic and target-oriented Medical Tourism Sales Specialist to strengthen our growing international network. This role involves managing the entire patient journey: from first contact and consultation to treatment organization, sales performance, and aftercare follow-up.Key Responsibilities<ul><li>Engage with potential patients via phone, email, and social media in a professional and persuasive manner.</li><li>Identify patients&rsquo; needs and provide suitable treatment packages.</li><li>Manage the full sales cycle: lead generation, consultation, quotation, booking, and after-sales follow-up.</li><li>Achieve monthly sales targets and prepare regular performance reports.</li><li>Actively participate in international fairs, events, and marketing campaigns.</li><li>Ensure top-level patient satisfaction and build long-term trust-based relationships.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree (preferably in Healthcare Management, Business, Tourism, or related fields).</li><li>Fluent in English (knowledge of an additional foreign language such as Russian, Arabic, Romanian, French, or Spanish is a strong plus).</li><li>Minimum 2 years of experience in medical tourism, sales, or customer relations.</li><li>Strong negotiation and persuasion skills with a results-driven mindset.</li><li>Proficiency in MS Office and CRM software.</li><li>Team player, adaptable to flexible working hours, with excellent communication skills.</li></ul>What We Offer<ul><li>Dynamic work environment with an international patient portfolio.</li><li>Competitive salary with a performance-based bonus system.</li><li>Continuous training and professional development opportunities.</li><li>Chance to be part of a fast-growing global medical tourism brand.</li></ul>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Deneyim:<ul><li>sa&#287;l&#305;k turizmi: 1 y&#305;l (Zorunlu)</li></ul>

Medical Tourism Sales Specialist

Bosch

<div>Company Description 
Let&rsquo;s turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people&rsquo;s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility or industry. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. 
Every year, several thousands of young people on practical placements with Bosch experience daily work at first hand. With this long term internship opportunity they are actively integrated into projects and are fully incorporated in the daily work of one of the world's largest industrial corporations. The new specialist experience you gather will help you choose the future focus of your studies and the way you wish to launch your professional career. One thing is sure: Exciting and interesting tasks await you! 
Job Description 
<ul><li>
Assist the Demand &amp; Sourcing Manager in purchasing for the petrochemistry material field</li><li>
Support requests for quotations from suppliers</li><li>
Support project creation, follow-up, and preparation of tenders</li><li>
Contribute directly to special projects and cost-saving activities</li><li>
Support preparation and execution of negotiations with suppliers</li><li>
Assist in solving complex problems with permanent solutions</li><li>
Support operational issue resolution with related departments (internal customers)</li><li>
Assist in communication with suppliers and internal business partners</li><li>
Support updating supplier information using digital tools</li></ul> 

Qualifications 
<ul><li>
3rd or 4th-year Bachelor&rsquo;s or Master&rsquo;s student in Engineering, Business Administration, Economics, International Relations, Public Relations, or related fields</li><li>
Fluency in English (excellent written and spoken command)</li><li>
Available to work a minimum of 3 days per week during the school term</li><li>
Residency in Istanbul is a must</li><li>
Strong coordination and high communication skills with teamwork abilities</li><li>
Highly social personality with excellent interpersonal communication skills</li><li>
Eager to learn, dynamic, and willing to take initiatives</li><li>
Result-oriented with problem-solving, analytical, and proactive approach</li><li>
High attention to detail</li><li>
Good command of MS Office applications, especially MS Excel and PowerPoint</li></ul></div>

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