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crm supervisor

conversion retention specialist

M.B Marketing

We Are Hiring Account Managers in EnglishOffices Location: Levent/&#304;stanbul ( We are not working remote ) Salary: Based salary + Commission(paid with usd). Working days: From Monday to Friday, Working hours: 07.00AM - 16:00 PM / 08.00AM-17.00PMRequirements Experience as a Conversion &amp; Retention agent Fluent and effective communication skills on the phone, Not having problems in reaching the office located in Levent Able to use computer and office programs, Willing to work in a team, Proper tone and diction Strong persuasion levelWhat would you do? You would be provided with the best education about the market, about the customers, and be teached to apply those in daily work. You would be our sales representative superstar, or you would be more oriented for customer happiness hero.What would you gain working with us? Comprehensive bonus scheme Working in a young and lively professional environment Opportunity for personal and professional development Fair and supportive management, open to ideas, and constructive collaborationIf you like all that you read, and if you feel like would be a good fit for our team, please feel free to contact us!Let's grow together!Sincerely&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 42.000,00TRY - 55.000,00TRY ayl&#305;kUla&#351;&#305;m/Ta&#351;&#305;nma &#304;mkan&#305;:<ul><li>istanbul'da: &#304;&#351;e ula&#351;&#305;m imkan&#305; olmas&#305; veya &ccedil;al&#305;&#351;maya ba&#351;lamadan &ouml;nce ta&#351;&#305;nmay&#305; planl&#305;yor olmas&#305; gerekir (Zorunlu)</li></ul>Dil:<ul><li>English (Zorunlu)</li></ul>

Conversion & Retention Specialist

Bit Financial Technology

<div>
 
 
 Job Description
 
 
 
 
 English x Arabic Trainer &ndash; Conversion &amp; Retention
 
 
 
 
 Location:
 
 Istanbul, Turkey
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Department:
 
 Conversion &amp; Retention Training
 
 
 
 About the Role
 
 
 
 We are looking for a
 
 CFD Sales Training Specialist
 
 responsible for training and developing our
 
 Conversion and Retention teams
 
 , ensuring they gain strong product knowledge, effective sales techniques, and&mdash;most importantly&mdash;a complete understanding of
 
 compliant sales practices
 
 when interacting with retail clients.
 
 
 
 
 
 The role focuses equally on:
 
 <ul>
 <li>
 Improving overall
 
 conversion &amp; retention performance
 
 </li>
 <li>
 Ensuring all agents follow correct
 
 risk disclosures
 
 and
 
 permitted language
 
 </li>
 </ul>
 
 If bilingual (English x Arabic) candidates are available, they are preferred. However, we will consider hiring
 
 two individuals
 
 if needed.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Sales Training with a Strong Compliance Focus
 
 
 <ul>
 <li>
 Train agents on CFD products, leverage, margin, and risk, ensuring they can explain each point clearly and transparently.
 </li>
 <li>
 Provide deep training on what constitutes
 
 compliant vs. non-compliant
 
 sales behaviour based on regulatory requirements.
 </li>
 <li>
 Ensure agents fully understand:
 </li>
 <li>
 Allowed vs. prohibited claims
 </li>
 <li>
 Correct risk wording
 </li>
 <li>
 Avoiding financial advice
 </li>
 <li>
 Avoiding misleading, aggressive, or manipulative language
 </li>
 <li>
 Proper handling of vulnerable clients
 </li>
 <li>
 Deliver onboarding training for all new agents joining Conversion and Retention.
 </li>
 </ul>
 
 
 2. Ongoing Coaching &amp; Performance Improvement
 
 
 <ul>
 <li>
 Monitor
 
 live and recorded
 
 sales calls to assess performance and compliance.
 </li>
 <li>
 Provide structured feedback sessions focusing on both
 
 sales effectiveness
 
 and
 
 correct conduct
 
 .
 </li>
 <li>
 Conduct regular
 
 role-play sessions
 
 (objections, difficult clients, compliant upselling).
 </li>
 <li>
 Identify individual and team weaknesses and provide targeted improvement plans.
 </li>
 <li>
 Support agents in achieving KPI improvements while maintaining regulatory standards.
 </li>
 </ul>
 
 
 3. Alignment with Team Leaders &amp; Management
 
 
 <ul>
 <li>
 Work closely with TLs and Management to identify training needs.
 </li>
 <li>
 Adapt training plans based on performance trends and regulatory updates.
 </li>
 <li>
 Assist in maintaining consistent messaging, scripts, and sales communication flows across the department.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Experience in Conversion or Retention within the
 
 CFD/Forex industry
 
 is a must.
 </li>
 <li>
 Prior experience as a Trainer, Team Leader, Coach, or Senior Agent.
 </li>
 <li>
 Strong knowledge of CFDs, trading concepts, and risk disclosures.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Ability to train with a balance of sales performance and compliance focus.
 </li>
 <li>
 Fluency in
 
 English and/or Arabic
 
 (bilingual preferred).
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 </ul>
 
 
 What We Offer
 
 
 <ul>
 <li>
 Full relocation package.
 </li>
 <li>
 Company-provided accommodation.
 </li>
 <li>
 Transportation provided.
 </li>
 <li>
 Company-provided visa
 </li>
 <li>
 Flight tickets covered for the entire duration of employment.
 </li>
 <li>
 Attractive salary package + performance bonuses.
 </li>
 <li>
 Opportunity to work with a strong, experienced core team.
 </li>
 <li>
 Professional development and growth opportunities.
 </li>
 <li>
 Supportive and multicultural work environment.
 </li>
 </ul>
 
 
</div>

Business Development Specialist

<div>
 
 📣We are looking for a
 
 Sr
 
 
 Business Intelligence (BI) Specialist
 
 to join our Product &amp; Analytics team to continuously improve operational processes, increase efficiency, and implement new opportunities that support our business goals!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 This role will be responsible for establishing the company&rsquo;s data policy and managing all Business Intelligence (BI) processes across the organization
 </li>
 <li>
 Collaborate feed all the company's reporting, work in collaboration with all departments and provide all the company's data needs.
 </li>
 <li>
 Design, develop, and maintain scalable dashboards and reports to track key business metrics (conversion, retention, revenue, etc.).
 </li>
 <li>
 Ensure BI solutions support data-driven decision-making across all functions of the e-commerce business.
 </li>
 <li>
 Partner with data engineering to maintain robust and reliable data pipelines.
 </li>
 <li>
 Promote BI best practices, including data quality, governance, and visualization standards.
 </li>
 </ul>
 
 
 
 
 
 Who You Are
 
 
 <ul>
 <li>
 5+ years of experience in business intelligence, analytics, or data reporting roles
 </li>
 <li>
 Proficient in SQL, data visualization tools (Tableau, Power BI, Looker), and Excel.
 </li>
 <li>
 Strong track record in e-commerce, retail, or digital consumer businesses.
 </li>
 <li>
 Skilled at transforming complex data into actionable insights for business stakeholders.
 </li>
 <li>
 Strategic thinker who can align BI initiatives with business goals.
 </li>
 <li>
 Excellent communicator, able to present data clearly and impactfully.
 </li>
 <li>
 Passionate about mentoring a high-performing team and fostering a data-driven culture.
 </li>
 <li>
 Experience in predictive modeling, advanced analytics, or marketing/operational dashboards.
 </li>
 <li>
 Professional competence in English language.
 </li>
 </ul>
 
 
 
 
 As n11.com, we care about your Personal Data Security. Please find the Personal Data Protection Information Notice from the link below.
 
 
 
 
 
 
 
 https://n11scdn1.akamaized.net/custom/aydinlatma-metni/People-Aydinlatma-Metni.pdf
 
 
 
</div>

Senior Business Intelligence Specialist

<div>
 
 📣We are looking for a
 
 Business Intelligence (BI) Specialist
 
 to join our Product &amp; Analytics team to continuously improve operational processes, increase efficiency, and implement new opportunities that support our business goals!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 This role will be responsible for establishing the company&rsquo;s data policy and managing all Business Intelligence (BI) processes across the organization
 </li>
 <li>
 Collaborate feed all the company's reporting, work in collaboration with all departments and provide all the company's data needs.
 </li>
 <li>
 Design, develop, and maintain scalable dashboards and reports to track key business metrics (conversion, retention, revenue, etc.).
 </li>
 <li>
 Ensure BI solutions support data-driven decision-making across all functions of the e-commerce business.
 </li>
 <li>
 Partner with data engineering to maintain robust and reliable data pipelines.
 </li>
 <li>
 Promote BI best practices, including data quality, governance, and visualization standards.
 </li>
 </ul>
 
 
 
 
 
 Who You Are
 
 
 <ul>
 <li>
 3+ years of experience in business intelligence, analytics, or data reporting roles
 </li>
 <li>
 Proficient in SQL, data visualization tools (Tableau, Power BI, Looker), and Excel.
 </li>
 <li>
 Strong track record in e-commerce, retail, or digital consumer businesses.
 </li>
 <li>
 Skilled at transforming complex data into actionable insights for business stakeholders.
 </li>
 <li>
 Strategic thinker who can align BI initiatives with business goals.
 </li>
 <li>
 Excellent communicator, able to present data clearly and impactfully.
 </li>
 <li>
 Passionate about mentoring a high-performing team and fostering a data-driven culture.
 </li>
 <li>
 Experience in predictive modeling, advanced analytics, or marketing/operational dashboards.
 </li>
 <li>
 Professional competence in English language.
 </li>
 </ul>
 
 
 
 
 As n11.com, we care about your Personal Data Security. Please find the Personal Data Protection Information Notice from the link below.
 
 
 
 
 
 
 
 https://n11scdn1.akamaized.net/custom/aydinlatma-metni/People-Aydinlatma-Metni.pdf
 
 
 
 
 
</div>

Business Intelligence Specialist

Roka Recruıt

Account Manager (Conversion / Retention) &ndash; International FinanceLocation: Maslak, Istanbul Job Type: Full-time Salary: 950&ndash;1100 USD + Bonus (Approx. 45,000&ndash;50,000 TL/month)About the CompanyRoka Recruit is an Istanbul-based HR firm providing recruitment services to companies in the international finance sector. We are seeking an English-speaking Account Manager to support overseas clients with account opening processes and investment consultancy.Job Responsibilities<ul><li>Assist international clients with account opening procedures (Conversion)</li><li>Provide investment consultancy and manage existing clients&rsquo; financial accounts (Retention)</li><li>Maintain high customer satisfaction levels</li><li>Build strong, professional, and solution-oriented customer relationships</li></ul>Qualifications<ul><li>Strong English communication skills</li><li>Customer-oriented mindset with effective problem-solving abilities</li><li>Excellent interpersonal and teamwork skills</li><li>Analytical thinking and ability to understand financial processes</li></ul>What We Offer<ul><li>Young and dynamic work environment</li><li>Career growth opportunities in an international company</li><li>Online financial training programs</li><li>Language development opportunities</li><li>Comprehensive job training</li></ul>Work Schedule<ul><li>Monday to Friday</li><li>09:00 &ndash; 18:00</li><li>Office-based (Maslak)or(Edirnekap&#305;)</li></ul>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 45.000,00TRY - 50.000,00TRY ayl&#305;k

Account Manager (English-Speaking)

Santral Technology Solutions

Firma Hakk&#305;nda:Teknova Teknoloji &Ccedil;&ouml;z&uuml;mleri olarak, yenilik&ccedil;ili&#287;i harekete ge&ccedil;iren ve end&uuml;striye devrim yaratan &ouml;nc&uuml; y&uuml;ksek teknoloji &#351;irketiyiz. &#304;leri teknolojilere olan tutkumuz ve m&uuml;kemmeliyete olan ba&#287;l&#305;l&#305;&#287;&#305;m&#305;zla, i&#351;letmelere ve bireylere d&uuml;nya &ccedil;ap&#305;nda g&uuml;&ccedil; veren geli&#351;mi&#351; &ccedil;&ouml;z&uuml;mler sunmaktay&#305;z.&#350;irket K&uuml;lt&uuml;r&uuml;m&uuml;z:Teknova Teknoloji &Ccedil;&ouml;z&uuml;mleri olarak, yarat&#305;c&#305;l&#305;&#287;&#305;, i&#351;birli&#287;ini ve b&uuml;y&uuml;meyi besleyen dinamik ve yenilik&ccedil;i bir &#351;irket k&uuml;lt&uuml;r&uuml; benimsiyoruz. S&#305;n&#305;rlar&#305; zorlamaya, yeni teknolojileri benimsemeye ve h&#305;zla de&#287;i&#351;en bir sekt&ouml;rde &ouml;nc&uuml; olmaya inan&#305;yoruz. &Ouml;zg&uuml;n &#351;irket k&uuml;lt&uuml;r&uuml;m&uuml;z&uuml; geli&#351;tirerek, en iyi yetenekleri &ccedil;ekiyor, inovasyonu s&uuml;rd&uuml;r&uuml;yor, herkesin ba&#351;ar&#305;l&#305; olabilece&#287;i ve anlaml&#305; bir etki yaratabilece&#287;i bir ortam olu&#351;turuyoruz. Birlikte sekt&ouml;r&uuml;m&uuml;z&uuml;n gelece&#287;ini &#351;ekillendiren dikkat &ccedil;ekici bir y&uuml;ksek teknoloji &#351;irketi in&#351;a ediyoruz.&#304;&#351; Tan&#305;m&#305;:<ul><li>M&uuml;&#351;teri portf&ouml;y&uuml;n&uuml; y&ouml;netmek,</li><li>&#350;irketin sa&#287;lam&#305;&#351; oldu&#287;u hizmetler ve g&uuml;ncel finansal piyasa ko&#351;ullar&#305; hakk&#305;nda m&uuml;&#351;terileri bilgilendirmek,</li><li>M&uuml;&#351;terilerin sorular&#305;na ve taleplerine zaman&#305;nda ve do&#287;ru bir &#351;ekilde d&ouml;n&uuml;&#351; yapmak</li></ul>Aranan Nitelikler:<ul><li>&#304;leri seviye &#304;ngilizce dilini konu&#351;abilen</li><li>Conversion yada Retention tecr&uuml;besine sahip,</li><li>Finans alan&#305;na ilgi duyan,</li><li>Maslak/Ayaza&#287;a lokasyonuna ula&#351;&#305;m&#305; kolay,</li><li>Diksiyonu d&uuml;zg&uuml;n ve ileti&#351;im becerileri g&uuml;&ccedil;l&uuml;,</li><li>Stres y&ouml;netimi ba&#351;ar&#305;l&#305;,</li><li>Hedef odakl&#305; &ccedil;al&#305;&#351;abilen,</li><li>Sat&#305;&#351; motivasyonu y&uuml;ksek.</li></ul>Avantajlar<ul><li>Tatmin edici bir maa&#351; skalas&#305;</li><li>Dolar bazl&#305; performans primleri,</li><li>Uluslararas&#305;, kapsay&#305;c&#305;, modern ve dinamik bir ortamda &ccedil;al&#305;&#351;ma f&#305;rsat&#305;</li><li>&#304;&#351;birli&#287;ine yatk&#305;n, destekleyici bir &ccedil;al&#305;&#351;ma ortam&#305; ve y&ouml;neticiler.</li><li>Yemek kart&#305; imkan&#305; bulunmaktad&#305;r.</li></ul>Aram&#305;za kat&#305;lmak istiyorsan, ba&#351;vurunu bekliyoruz! &#10024;Lokasyonumuz:Maslak-&#304;stanbulUzaktan veya Hibrit &ccedil;al&#305;&#351;ma modelimiz bulunmamaktad&#305;r.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 40.000,00TRY - 50.000,00TRY ayl&#305;kBa&#351;vuru Sorular&#305;:<ul><li>Maslak (vadi istanbul) gelebilir misiniz? </li><li>Net maa&#351; beklentiniz nedir?</li><li>Forex tecr&uuml;beniz var m&#305;? (conversion veya retention) Hangi &#351;irket?</li></ul>Dil:<ul><li>&#304;leri seviye ingilizce (Tercih edilir)</li></ul>

İngilizce Conversion ve Retention Agent

Dugun.com

<div>
 
 
 Dugun.com helps millions of couples plan their weddings and connect with thousands of vendors across Turkey and beyond. We&rsquo;re a dynamic, data-driven, and customer-obsessed team passionate about building technology that simplifies one of life&rsquo;s biggest milestones.
 
 
 
 
 As Turkey&rsquo;s #1 wedding marketplace and part of a rapidly growing regional ecosystem, we are expanding our growth marketing efforts across multiple channels, products, and markets.
 
 
 
 
 
 
 
 Role Overview:
 
 
 
 
 We&rsquo;re looking for an experienced Digital Growth Manager to lead data-driven user acquisition, conversion optimization, and retention initiatives across our digital platforms (web and app). You will play a key role in scaling our B2C and B2B growth &mdash; working closely with the marketing, product, and data teams to design, execute, and measure growth experiments that move the needle.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Develop and execute growth strategies to drive user acquisition, activation, and retention.
 
 </li>
 <li>
 
 Coordinate paid performance campaigns (Google Ads, Meta, TikTok, and other digital channels) with dedicated SEM team.
 
 </li>
 <li>
 
 Design and run A/B and multivariate experiments across landing pages, funnels, and app journeys.
 
 </li>
 <li>
 
 Collaborate with Product and Data teams to identify friction points and improve conversion rates (CRO).
 
 </li>
 <li>
 
 Own marketing analytics dashboards, reporting on KPIs such as CAC, LTV, retention, and ROI.
 
 </li>
 <li>
 
 Implement marketing automation and lifecycle campaigns (email, push, SMS) to increase engagement.
 
 </li>
 <li>
 
 Stay ahead of digital trends, tools, and best practices to continuously improve marketing efficiency.
 
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 4+ years of experience in growth roles (preferably in tech, SaaS, or marketplace businesses).
 
 </li>
 <li>
 
 Hands-on experience with analytics tools (GA4, Mixpanel, Adjust, Looker Studio, etc.).
 
 </li>
 <li>
 
 Proven ability to use data and experimentation to drive growth decisions.
 
 </li>
 <li>
 
 Experience with CRM and automation tools (e.g.,Insider, HubSpot, or similar).
 
 </li>
 <li>
 
 Analytical mindset, growth-oriented curiosity, and a bias for action.
 
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 
 Private Health Insurance
 
 </li>
 <li>
 
 Daily Meal Card
 
 </li>
 <li>
 
 Free Breakfast and Snacks
 
 </li>
 <li>
 
 On-site Doctor &amp; Dietitian
 
 </li>
 <li>
 
 Football &amp; Basketball Teams
 
 </li>
 <li>
 
 Unlimited Coffee at Dugun.com Caf&eacute;
 
 </li>
 <li>
 
 Happy Hours &amp; Team Events Throughout the Year
 
 </li>
 </ul>
</div>

Digital Growth Manager

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