customer success manager

customer service manager

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senior crm solution architect

client relationship manager

Equifax

<div>Equifax&rsquo;s Analytics Sales Consulting team is seeking an Analytics Sales Consultant to develop strong relationships with clients, evaluate strategies, and recommend appropriate, profitability driving solutions. This role is a client facing, data and business intelligence expert who has held key positions within the various industries we serve. From this base of knowledge and experience, this team becomes interactive partners, designing data-driven solutions tailored to meet immediate business goals.
This particular opening will work with our brokerage/wealth management and Tier 1 financial institution clients. Our Consultants are responsible for demonstrating the value of Equifax solutions and assets based on actual client data. In doing so, the Consultant enhances the client relationship, drives new programs/revenues and positions Equifax as a strategic advisor at their assigned accounts. This individual will be a quantitative thinker who has a solid grasp of Equifax&rsquo;s data and associated assets, an ability to identify and understand the impact of market and economic trends, and a keen understanding of client business needs. They will proactively identify and design quantitative analyses to generate new sales opportunities and support ongoing sales initiatives for the Equifax Strategic Financial Institution account teams.
Additionally, they will be responsible for maintaining a thorough understanding of the prevailing economic environment and its key drivers, the unique and changing business needs of financial services clients, and important trends in the consumer lending market. This individual is a trusted analytical advisor to clients and will collaborate with both the sales team and the rest of the Equifax organization to optimize the use of our data and analytical assets.
Lastly, they will act as a project leader for the development and delivery of analytical solutions such as quantitative analysis, model deployment and custom analytics. He/she must work well in a team environment yet be a self-starter. The Consultant cultivates key relationships and provides customer feedback to the account team.
What you&rsquo;ll do
<ul><li>Co-develop (with sales partners) and execute plans leveraging Equifax solutions to enable revenue growth and market share with assigned client base
</li><li>Provide analytical consulting expertise through client data to understand analytical needs for solution sales, development and implementation
</li><li>Provide proactive solutions, consult with the client on their data/processes and highlight opportunities where Equifax data and analytics can positively impact the business
</li><li>Create high impact proposals, presentations, internal business plans and related solution materials
</li><li>Work closely with the account relationship teams, analytic fulfillment teams and key internal stakeholders &amp; management to produce customer facing presentations and other materials that clearly demonstrate the value of each analytic solution
</li><li>Serve as a key consulting resource in the design, development, implementation and use of custom and generic analytical solutions and capabilities
</li><li>Engage internal stakeholders, sales leadership, internal analytic teams and system/IT infrastructure teams to enable successful deployment, integration, and consumption of newly developed solutions by the customer
</li><li>Leverage a consulting approach for improvement to systems and processes already in place with the client
</li><li>Consult with clients on methods of maximizing profit through optimization of data, models and analytics
</li><li>Proactively work with account relationship teams and other internal teams to devise new engagement approaches and strategies that can help deepen account penetration, increase market share and achieve annual revenue goals
</li><li>Present at customer and industry forums to help elevate the Equifax brand, generate product interest and drive industry thought-leadership
</li><li>Travel: up to 25%
</li></ul>What experience you need
<ul><li>Bachelor's degree in a quantitative field of study or closely related discipline
</li><li>10+ years of relevant work experience in some or all of the following areas relating to data analysis, business development, and/or statistical R&amp;D
<ul><li>Business growth strategies
</li><li>Credit risk scoring and data
</li><li>Consumer lifecycle management
</li><li>Credit risk strategy development
</li><li>Marketing analytics
</li></ul></li></ul><ul><li>Experience working at or with brokerages/wealth management companies and/or strategic financial institutions focused on driving business growth or operational efficiencies
</li><li>Proven ability to synthesize in-depth analyses that leverage data directly supplied from a Credit Bureau or other third party data provider into appropriately positioned and impactful internal and external client presentations
</li></ul>What could set you apart
<ul><li>MBA or Graduate degree in relevant field
</li><li>Experience using SAS/R/Python or other industry standard statistical software
</li></ul>Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $129,830 to $185,000. This position is also eligible for our annual incentive program.
#LI-REMOTE
#LI-LMEFX</div>

Analytics Sales Consultant - Brokerage and Strategic Financial Institutions

NICE Actimize

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>

So, what&rsquo;s the role all about?

NiCE is seeking a Customer Success Manager, VRS to join our VRS Public Safety team. As a member of the Value Realization Services team, you will be responsible for ensuring that customers fully realize the value of NiCE&rsquo;s cloud-based Evidencentral digital evidence management platform, by actively guiding them through the business process transformation associated with the technology adoption process, and regularly monitoring key metrics that demonstrate adoption and usage , while proactively identifying, prioritizing and addressing any potential roadblocks that impact successful adoption and usage.

NiCE&rsquo;s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better &ndash; whether it&rsquo;s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NiCE also helps everyone work better together, so justice flows more smoothly, from incident to court.

How will you make an impact?
<ul>
<li>Serving as the primary customer contact and advocate for the post-sales customer journey for identified accounts</li>
<li>Building and executing an account specific relationship framework (executive sponsor, technical and operational leadership), inclusive of regularly scheduled status calls, quarterly business reviews, roadmap reviews and account planning sessions.</li>
<li>Running regular, proactive meetings and other communications with each client. Keeps meticulous records, and is accountable for internal and external follow-through (leveraging resources and associated teams at NiCE)</li>
<li>Accountable for driving customer adoption of Evidencentral as measured by consumption of services according to contracted amount, usage rates, and NPS/CSAT</li>
<li>Driving customer adoption and consumption by educating customer on how to internally promote the use of Evidencentral, identifying and prioritizing critical use cases and applying critical features, driving expansion, then monitoring consumption usage</li>
<li>Connecting the value realized by customers to the vision they embraced when NiCE solutions were selected through initial workshop/consulting engagements</li>
<li>Leveraging internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.</li>
<li>Identifying blockers for adoption and consumption and finds solutions by collaborating with clients and cross-functional Public Safety and Justice teams.</li>
<li>Syncing and collaborates with other Value Realization Services Managers to share and leverage insights across all customer accounts</li>
<li>Actively farms existing account base to identify upsell and cross-sell opportunities.</li>
<li>Providing valuable account information and insight to sales team to fuel the sales engine, and to help refine go-to-market approach, thus influencing both upsales and new sales.</li>
<li>Leading the renewal and expansion of subscription services for assigned accounts, works with sales through NiCE&rsquo;s admin process</li>
</ul>
Have you got what it takes?
<ul><li>Bachelor&rsquo;s degree required</li>
<li>2+ years&rsquo; experience in account/client relationship management. Will consider four years successful teaching background at the high school or college level</li>
<li>User application training experience is desirable</li>
<li>Operational process re-engineering experience is desirable</li>
<li>Excellent organizational and multi-tasking skills, ability to remain calm under pressure and &lsquo;think on one&rsquo;s feet&rsquo;</li>
<li>Exceptional interpersonal, listening, written and verbal communication skills are a must.</li>
<li>Exceptional presentation skills and ability to create organized and thoughtful presentations</li>
<li>Ability to learn about technology solutions and be able to teach and inspire others on how to use the solution and get value from the solutions</li>
<li>Ability to lead and motivate, develop clear and creative solutions and manage multiple initiatives simultaneously.</li>
<li>Comfortable dealing with complex customer relationships, decision processes and competing agendas.</li>
<li>Proven track record of successfully building and nurturing client relationships.</li>
<li>Superior critical thinking, decision making and problem-solving skills.</li>
<li>Ability to travel up to 25% within the US</li></ul> 


What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 


Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8580 
Reporting into: Director, Customer Success, VRS 
Role Type: Individual Contributor</div><div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Customer Success Manager

NICE

<div><div>At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.</div>

So, what's the role all about?

NiCE is seeking a Customer Success Manager, VRS to join our VRS Public Safety team. As a member of the Value Realization Services team, you will be responsible for ensuring that customers fully realize the value of NiCE's cloud-based Evidencentral digital evidence management platform, by actively guiding them through the business process transformation associated with the technology adoption process, and regularly monitoring key metrics that demonstrate adoption and usage , while proactively identifying, prioritizing and addressing any potential roadblocks that impact successful adoption and usage.

NiCE's Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better &ndash; whether it's responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NiCE also helps everyone work better together, so justice flows more smoothly, from incident to court.

How will you make an impact?
<ul>
<li>Serving as the primary customer contact and advocate for the post-sales customer journey for identified accounts</li>
<li>Building and executing an account specific relationship framework (executive sponsor, technical and operational leadership), inclusive of regularly scheduled status calls, quarterly business reviews, roadmap reviews and account planning sessions.</li>
<li>Running regular, proactive meetings and other communications with each client. Keeps meticulous records, and is accountable for internal and external follow-through (leveraging resources and associated teams at NiCE)</li>
<li>Accountable for driving customer adoption of Evidencentral as measured by consumption of services according to contracted amount, usage rates, and NPS/CSAT</li>
<li>Driving customer adoption and consumption by educating customer on how to internally promote the use of Evidencentral, identifying and prioritizing critical use cases and applying critical features, driving expansion, then monitoring consumption usage</li>
<li>Connecting the value realized by customers to the vision they embraced when NiCE solutions were selected through initial workshop/consulting engagements</li>
<li>Leveraging internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.</li>
<li>Identifying blockers for adoption and consumption and finds solutions by collaborating with clients and cross-functional Public Safety and Justice teams.</li>
<li>Syncing and collaborates with other Value Realization Services Managers to share and leverage insights across all customer accounts</li>
<li>Actively farms existing account base to identify upsell and cross-sell opportunities.</li>
<li>Providing valuable account information and insight to sales team to fuel the sales engine, and to help refine go-to-market approach, thus influencing both upsales and new sales.</li>
<li>Leading the renewal and expansion of subscription services for assigned accounts, works with sales through NiCE's admin process</li>
</ul>
Have you got what it takes?
<ul><li>Bachelor's degree required</li>
<li>2+ years' experience in account/client relationship management. Will consider four years successful teaching background at the high school or college level</li>
<li>User application training experience is desirable</li>
<li>Operational process re-engineering experience is desirable</li>
<li>Excellent organizational and multi-tasking skills, ability to remain calm under pressure and 'think on one's feet'</li>
<li>Exceptional interpersonal, listening, written and verbal communication skills are a must.</li>
<li>Exceptional presentation skills and ability to create organized and thoughtful presentations</li>
<li>Ability to learn about technology solutions and be able to teach and inspire others on how to use the solution and get value from the solutions</li>
<li>Ability to lead and motivate, develop clear and creative solutions and manage multiple initiatives simultaneously.</li>
<li>Comfortable dealing with complex customer relationships, decision processes and competing agendas.</li>
<li>Proven track record of successfully building and nurturing client relationships.</li>
<li>Superior critical thinking, decision making and problem-solving skills.</li>
<li>Ability to travel up to 25% within the US</li></ul> 


What's in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 


Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8580 
Reporting into: Director, Customer Success, VRS 
Role Type: Individual Contributor<div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Robert Half

<div>JOB REQUISITION
Atlanta Midtown MR HR Client Solutions Director (Management Resources)
LOCATION
GA ATLANTA
JOB DESCRIPTION
Robert Half is looking for professionals to join our business development team. As a Client Solutions Director in the Management Resources practice, you will focus on cultivating project and business consulting opportunities within finance and accounting, human resources and operations, and business systems and transformation. If you are a self-confident, motivated person with a strong work ethic and excellent communication skills, and enjoy a fast-paced environment, contact us today!
SUMMARY
As a Client Solutions Director, you will be responsible for:<ul><li>
Introducing our services via video, telephone, and in-person meetings with new and existing clients.</li><li>
Developing enterprise-wide relationships with key stakeholders to present Robert Half&rsquo;s suite of offerings for complex client initiatives requiring senior-level professionals.</li><li>
Researching trends in hiring, the labor market and the competitor landscape.</li><li>
Delivering and analyzing marketplace insights and industry trends to clients to become a trusted business advisor.</li></ul>
QUALIFICATIONS<ul><li>
A business-related degree, ideally in finance or accounting. CPA and/or MBA a plus.</li><li>
5+ years of professional experience. Public/industry accounting/finance or professional services experience a plus.</li><li>
Excellent negotiation, conflict management, problem solving and decision-making skills.</li><li>
Strong relationship development and persuasive skills-at all levels of the organization.</li><li>
Proficient in Microsoft office; knowledge of Salesforce or other CRM system a plus.</li></ul>
WHY ROBERT HALF<ul><li>
World leader. Robert Half is the world&rsquo;s first and largest specialized talent solutions and business consulting firm. We connect people to exciting work and provide clients with the talent and deep subject matter expertise they need to confidently compete and grow.</li><li>
Unlimited potential. We offer exceptional earning potential and a competitive benefits package, including a base salary and monthly performance-based bonuses, paid time off, group health, life and disability insurance, and retirement savings plans.</li><li>
Best-in-class delivery models. Be part of an innovative solution to solve clients&rsquo; most complex business challenges through our Managed Business Solutions, blending Protiviti&rsquo;s expertise and Robert Half&rsquo;s deep pool of specialized talent.</li><li>
Career development. With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.</li><li>
Cutting edge tools for success. We provide world-class training, client relationship management tools and advanced AI matching technology to help you succeed.</li><li>
Recognized organization. We are the only staffing firm included on Fortune's &ldquo;Most Admired Companies&rdquo; list for 25 consecutive years.</li></ul>
Top Reasons to Work for Robert Half:<ul><li>
EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER &ndash; For more than 75 years, our history of success and strong client relationships provide a level of stability few companies can match.</li><li>
PERFORMANCE = REWARD &ndash; We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com.</li><li>
UPWARD MOBILITY &ndash; With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.</li><li>
TOOLS FOR SUCCESS &ndash; We provide world-class training, client relationship management tools and advanced technology to help you succeed.</li><li>
RESPECTED WORLDWIDE &ndash; Robert Half has appeared on FORTUNE magazine&rsquo;s list of &ldquo;Most Admired Companies&rdquo; since 1998, as well as numerous &ldquo;Best Places to Work&rdquo; lists around the world.</li><li>
OUTSTANDING CORPORATE RESPONSIBILITY &ndash; We believe in an &ldquo;Ethics First&rdquo; philosophy, which means we are committed to social responsibility, promoting inclusion in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Half&rsquo;s Corporate Responsibility Report at roberthalf.com/about-robert-half/corporate-responsibility.</li></ul>
Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance.
In your email please include the following:<ul><li>
The specific accommodation requested to complete the employment application.</li><li>
The location(s) (city, state) to which you would like to apply.</li></ul>
For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
JOB LOCATION
GA ATLANTA</div>

Atlanta Midtown MR HR Client Solutions Director (Management Resources)

Brown & Brown Insurance

<div><div>Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.</div><div></div><div>
Summary: Retain and grow the business by supporting new business and retention efforts by fostering client satisfaction through servicing and managing complex client and prospective client relationships.</div><div></div><div>
Essential Duties and Functions:</div><ul><li>
Assist clients in understanding their policies/coverages and determining their needs.</li><li>
Communicate with existing clients to ensure quality service is being delivered.</li><li>
Responds to client requests and questions within ability/knowledge.</li><li>
Gather and analyze exposure and loss information.</li><li>
Assist in preparing proposals, graphs, and service plans for clients.</li><li>
Support Account Executives/Senior Brokers in marketing, including preparing all necessary applications and data.</li><li>
Manage daily transactions for an assigned book of business, e.g., audits, adjustments (retros, collateral, alternative funding, etc.), endorsement requests, coverage analysis, open items, etc.</li><li>
Contract review as needed</li><li>
Support Account Executive/Senior Broker(s) with renewal process<ul><li>
Establishing timeline</li><li>
Managing renewal strategy report preparation</li><li>
Gathering renewal exposures</li><li>
Reviewing carrier quotes for accuracy</li><li>
Managing client proposal preparation (participate in presentation as needed)</li><li>
Managing post-binding process (insurance summary preparation, stack charts, coordination, critical service outputs, i.e., certificates of insurance, etc.)</li><li>
Invoicing (renewal placements, brokerage fee, special projects, etc.)</li><li>
Market certain lines of coverage as determined by the Account Executive/Senior Broker(s)</li></ul></li><li>
Maintain an appropriate level of confidentiality</li><li>
Follow company policies and procedures</li><li>
Pass state licensing exam and maintain licensing annually</li><li>
Other duties as assigned</li></ul><div></div><div>
Qualifications:</div><div></div><div>
Required</div><ul><li>
Bachelor&rsquo;s degree including but not limited to Business and/or Risk Management and/or 5 years of related insurance experience.</li><li>
Must have or be able to obtain the appropriate state broker licenses.</li><li>
Excellent customer service skills, with the ability to develop sound relationships with clients, underwriters, and other vendors.</li><li>
Knowledge and understanding of insurance legislation, rules, laws, and other regulations</li><li>
Ability to use initiative and sound judgment in accomplishing tasks with minimal errors/Must possess critical thinking skills.</li><li>
Establish and maintain effective work relationships and function in a team environment.</li><li>
Ability to lead client and/or market discussions.</li><li>
Exceptional listening skills.</li><li>
Proficient with Microsoft PowerPoint, Word, and Excel.</li></ul><div></div><div>
Preferred:</div><ul><li>
CPCU and/or ARM</li><li>
Knowledge of ImageRight and AMS 360.</li></ul><div></div><div>
Additional Requirements</div><ul><li>
Ability to travel</li></ul><div></div><div>
Teammate Benefits &amp; Total Well-Being</div><div>
We go beyond standard benefits, focusing on the total well-being of our teammates, including:</div><ul><li>
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance</li><li>
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement</li><li>
Mental Health &amp; Wellness: Free Mental Health &amp; Enhanced Advocacy Services</li><li>
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.</li></ul><div></div><div>
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.</div><div></div><div>
The Power To Be Yourself</div><div>
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion &amp; Belonging (DIB) motto, &ldquo;The Power to Be Yourself&rdquo;.</div></div>

Vice President, National Property Practice

ALTO USA

<div>This hybrid role requires the applicant to reside in the specified market and be available for travel to client sites and court.
The ALTO Legal Coordinator is responsible for supporting the Operations Team through administrative responsibilities, research, and development of legal solutions for ALTO&rsquo;s clients&rsquo; crime and public safety challenges. The ALTO Legal Coordinator is also responsible for supporting Staff Attorneys in managing clients&rsquo; criminal investigations and cases in their local metro areas. This is a hands-on, multi-tasking role that requires in-person representation as a client victim advocate in law enforcement and prosecutor meetings and criminal proceedings. 
This position requires incumbents to exercise well developed communication and legal skills and act independently under the general oversight and direction of ALTO Staff Attorneys and Operations Managers. The ideal candidate for this role is collaborative yet able to work with minimal oversight and has a strong passion to be a part of a company whose focus is on creating safer stores and communities by partnering with retailers, law enforcement, and the community. 
Key Success Factors ALTO<ul><li>
Passion to serve customers &amp; team members</li><li>
Strong desire to be part of a team that helps create safer communities</li><li>
Team Player</li><li>
High ethical standards</li><li>
Ability to develop and maintain value-added partnerships with clients, colleagues, and other stakeholders</li><li>
A demonstrated ability to self-organize</li><li>
Excellent presentation/communication skills with the ability to communicate with varying levels of leadership to gain consensus</li><li>
Flexibility and adaptability to rapid change</li><li>
Ability to work within a fast-paced, high-change environment and to manage simultaneous projects</li><li>
Self-motivated and proactive personality</li><li>
Ownership and accountability</li><li>
Tenacity and determination</li><li>
Tolerance for evolving unstructured work environments</li><li>
Entrepreneurial spirit and ability to work in entrepreneurial environments with an innovative vision</li><li>
Proven ability to work within a fast-paced, high-change environment</li><li>
Strong business acumen &amp; critical thinking skills</li></ul>
All the above attributes are part of the ALTO culture. 
Scope of Responsibilities<ul><li>
Support legal team in case research, critical event reporting, and client service needs, both writing and verbal, to forward the objectives of ALTO Alliance.</li><li>
Communicates regarding criminal case preparation, filing and case dispositions, to provide support needed for Legal Teams for effectively and successfully managing their caseload and serving clients.</li><li>
Communicate with law enforcement and prosecutors on customers cases. Legal Coordinator - Market Location</li><li>
Attends criminal court hearings and reports court activity to Operations Manager, victims, and Alto&rsquo;s leadership.</li><li>
Acts as a victim advocate and confers with victims, witnesses, law enforcement officers, and prosecutors regarding the rights and wishes of represented victims when requested by the Operations Manager.</li><li>
Advises victims and corporate employers regarding criminal and courtroom procedures and case handling with the support of the legal team.</li><li>
Assists in coordination of witness courtroom attendance needs.</li><li>
Prepares bail and sentencing recommendation documents for submission on behalf of crime victims.</li><li>
Assists in the relationship building and on-going interaction with local law enforcement agencies and prosecutors that belong to the ALTO Alliance program.</li><li>
Schedules and coordinates Law Enforcement Partnership meetings for the stores on their district.</li><li>
Makes retail client visits as necessary.</li><li>
Provide Legal updates and support to their assigned stores</li><li>
Keeps Legal Management systems updated</li><li>
Other legal and broader business responsibilities as assigned by the Operations Manager</li></ul> 
Minimum Position Qualifications<ul><li>
Experience in one more of the following: Criminal Law Legal Assistant/Legal Coordinator for 1+ Year</li><li>
Bachelor&rsquo;s degree (Preferred but not required) with a criminal justice/legal focus</li><li>
Experience with documentation management such as case management software/systems, maintaining contact and data entry/input and alike, is preferred.</li><li>
Brings great attention to detail with strong organizational and time management skills, as they support Attorney(s) and help with legal issues.</li><li>
Ability to work collaboratively and independently</li><li>
Must be able to prioritize and accomplish objectives in a timely manner</li><li>
Ability to work varied work hours to meet client needs, including nights and weekends as needed</li><li>
Excellent presentation/communication skills</li><li>
Strong organizational skills and document management skills</li><li>
Proficiency using computers, computer databases and Microsoft Office</li><li>
Strong research and writing skills</li><li>
Demonstrated analytical and problem-solving skills</li><li>
A valid driver&rsquo;s license and reliable transportation</li></ul> 
License: A valid Class C Driver License of the place of employment state or the ability to utilize an alternative method of transportation when needed to perform job-related essential functions. 
Other Benefits<ul><li>
Basic Health, Dental, Vision &amp; Insurance coverage 60 days after start of employment</li><li>
3 weeks of paid vacation (eligible for 5 days after the first 6 months)</li><li>
6 days paid sick time (each year)</li><li>
12 Holidays (including one floating)</li><li>
1 day of paid time off to volunteer in your community</li><li>
Mileage reimbursement per IRS guidelines</li><li>
Retirement Savings &ndash; 401K plus employer matching</li><li>
Innovative work environment in a multi-national company</li></ul> 
The employer is an &quot;equal opportunity employer.&quot; The employer will not discriminate and will take &quot;affirmative action&quot; measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, or sex.</div>

Legal Coordinator

Southern Company

<div>Southern Company Gas is seeking a Creative/Digital Project Manager to join our Brand Creative Team. The Creative/Digital Project Manager will work closely with designers, developers and internal business partners within Corporate Communications. This position will gather requirements, manage production and ensure accurate delivery of internal client requests and is expected to ensure on-time, on-budget delivery of communication, print and digital assets and brand collateral. This position will be expected to comply with the company&rsquo;s hybrid work arrangement (four days in office, one day remote).
The Creative/Digital Project Manager will focus primarily on graphic design and digital website requests and must exhibit outstanding project management and client communication skills in achieving the highest possible standards in client service. The Creative/Digital Project Manager must have a strong knowledge of both the print production process as well as digital assets requirements. An understanding of design principles, processes and tools (Adobe Creative Suite and AEM) is helpful. Additionally, the Creative/Digital Project Manager will be expected to keep our project management tool (SharePoint &amp; Monday.com) up to date daily. Being detail oriented and super organized with a positive &lsquo;can do&rsquo; attitude is a must.
This position will be an office based position and will report into the office a minimum of four days per week.
Key Responsibilities
<ul><li>Oversees activities in managing workflow, project planning and reviews of all creative services and digital webpage requests for the Southern Company Gas family of brands including Atlanta Gas Light, Chattanooga Gas, Nicor Gas and Virginia Natural Gas</li>
<li>Develops and maintains solid client relationships across the enterprise; encourages a collaborative approach with departmental team members
</li><li>Negotiates timelines and budgets, and ensures that all deadlines are maintained
</li><li>Reviews client change requests and responds with schedule/cost impacts along with alternatives
</li><li>Recommends the effective solutions to minimize client/company costs
</li><li>Collaborates on creative development and direction with client, design and production teams
</li><li>Manages expectations with clients and departmental teams.
</li><li>Represents the interests of the client in interactions with project teams
</li><li>Ensures all branding guidelines are followed on their assigned projects
</li><li>Leverages knowledge and understanding of graphic design to facilitate effective communication between client and departmental teams.
</li><li>Participate in Corporate Communication department meetings and serve on work teams as requested.</li>
<li>Work with outside vendors (agency partners, printers) effectively.
</li></ul>Skills and Knowledge Required
<ul><li>Bachelor&rsquo;s degree preferred, preferably in design, marketing, communication, advertising or business</li>
<li>Minimum of 5 years professional-level experience in a project management role
</li><li>Agency or corporate creative team project management experience required including web/digital and design projects; photo and video are a plus
</li><li>Demonstrated strong understanding of the creative process
</li><li>Operates effectively in a fast-paced, deadline-driven environment
</li><li>Resourceful and solution-oriented
</li><li>Excellent written, verbal, communication and presentation skills
</li><li>Excellent creative project management skills, highly organized and ability to multitask effectively
</li><li>Ability to gain client trust and effectively manage client expectations
</li><li>An understanding of natural gas/utility industry is a plus
</li><li>Successful track record at client service in a marketing or creative environment
</li></ul>Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job; responsibilities may be changed or added without advance notice. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America&rsquo;s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and bene&#64257;ts will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 14500
Job Category: Communications &amp; External Affairs
Job Schedule: Full time
Company: AGL Services Company</div>

Project Manager, Creative/Digital Design

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