customer success manager

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product manager

account manager

NICE Actimize

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>

So, what&rsquo;s the role all about?

NiCE is seeking a Customer Success Manager, VRS to join our VRS Public Safety team. As a member of the Value Realization Services team, you will be responsible for ensuring that customers fully realize the value of NiCE&rsquo;s cloud-based Evidencentral digital evidence management platform, by actively guiding them through the business process transformation associated with the technology adoption process, and regularly monitoring key metrics that demonstrate adoption and usage , while proactively identifying, prioritizing and addressing any potential roadblocks that impact successful adoption and usage.

NiCE&rsquo;s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better &ndash; whether it&rsquo;s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NiCE also helps everyone work better together, so justice flows more smoothly, from incident to court.

How will you make an impact?
<ul>
<li>Serving as the primary customer contact and advocate for the post-sales customer journey for identified accounts</li>
<li>Building and executing an account specific relationship framework (executive sponsor, technical and operational leadership), inclusive of regularly scheduled status calls, quarterly business reviews, roadmap reviews and account planning sessions.</li>
<li>Running regular, proactive meetings and other communications with each client. Keeps meticulous records, and is accountable for internal and external follow-through (leveraging resources and associated teams at NiCE)</li>
<li>Accountable for driving customer adoption of Evidencentral as measured by consumption of services according to contracted amount, usage rates, and NPS/CSAT</li>
<li>Driving customer adoption and consumption by educating customer on how to internally promote the use of Evidencentral, identifying and prioritizing critical use cases and applying critical features, driving expansion, then monitoring consumption usage</li>
<li>Connecting the value realized by customers to the vision they embraced when NiCE solutions were selected through initial workshop/consulting engagements</li>
<li>Leveraging internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.</li>
<li>Identifying blockers for adoption and consumption and finds solutions by collaborating with clients and cross-functional Public Safety and Justice teams.</li>
<li>Syncing and collaborates with other Value Realization Services Managers to share and leverage insights across all customer accounts</li>
<li>Actively farms existing account base to identify upsell and cross-sell opportunities.</li>
<li>Providing valuable account information and insight to sales team to fuel the sales engine, and to help refine go-to-market approach, thus influencing both upsales and new sales.</li>
<li>Leading the renewal and expansion of subscription services for assigned accounts, works with sales through NiCE&rsquo;s admin process</li>
</ul>
Have you got what it takes?
<ul><li>Bachelor&rsquo;s degree required</li>
<li>2+ years&rsquo; experience in account/client relationship management. Will consider four years successful teaching background at the high school or college level</li>
<li>User application training experience is desirable</li>
<li>Operational process re-engineering experience is desirable</li>
<li>Excellent organizational and multi-tasking skills, ability to remain calm under pressure and &lsquo;think on one&rsquo;s feet&rsquo;</li>
<li>Exceptional interpersonal, listening, written and verbal communication skills are a must.</li>
<li>Exceptional presentation skills and ability to create organized and thoughtful presentations</li>
<li>Ability to learn about technology solutions and be able to teach and inspire others on how to use the solution and get value from the solutions</li>
<li>Ability to lead and motivate, develop clear and creative solutions and manage multiple initiatives simultaneously.</li>
<li>Comfortable dealing with complex customer relationships, decision processes and competing agendas.</li>
<li>Proven track record of successfully building and nurturing client relationships.</li>
<li>Superior critical thinking, decision making and problem-solving skills.</li>
<li>Ability to travel up to 25% within the US</li></ul> 


What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 


Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8580 
Reporting into: Director, Customer Success, VRS 
Role Type: Individual Contributor</div><div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Customer Success Manager

NICE

<div><div>At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.</div>

So, what's the role all about?

NiCE is seeking a Customer Success Manager, VRS to join our VRS Public Safety team. As a member of the Value Realization Services team, you will be responsible for ensuring that customers fully realize the value of NiCE's cloud-based Evidencentral digital evidence management platform, by actively guiding them through the business process transformation associated with the technology adoption process, and regularly monitoring key metrics that demonstrate adoption and usage , while proactively identifying, prioritizing and addressing any potential roadblocks that impact successful adoption and usage.

NiCE's Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better &ndash; whether it's responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NiCE also helps everyone work better together, so justice flows more smoothly, from incident to court.

How will you make an impact?
<ul>
<li>Serving as the primary customer contact and advocate for the post-sales customer journey for identified accounts</li>
<li>Building and executing an account specific relationship framework (executive sponsor, technical and operational leadership), inclusive of regularly scheduled status calls, quarterly business reviews, roadmap reviews and account planning sessions.</li>
<li>Running regular, proactive meetings and other communications with each client. Keeps meticulous records, and is accountable for internal and external follow-through (leveraging resources and associated teams at NiCE)</li>
<li>Accountable for driving customer adoption of Evidencentral as measured by consumption of services according to contracted amount, usage rates, and NPS/CSAT</li>
<li>Driving customer adoption and consumption by educating customer on how to internally promote the use of Evidencentral, identifying and prioritizing critical use cases and applying critical features, driving expansion, then monitoring consumption usage</li>
<li>Connecting the value realized by customers to the vision they embraced when NiCE solutions were selected through initial workshop/consulting engagements</li>
<li>Leveraging internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.</li>
<li>Identifying blockers for adoption and consumption and finds solutions by collaborating with clients and cross-functional Public Safety and Justice teams.</li>
<li>Syncing and collaborates with other Value Realization Services Managers to share and leverage insights across all customer accounts</li>
<li>Actively farms existing account base to identify upsell and cross-sell opportunities.</li>
<li>Providing valuable account information and insight to sales team to fuel the sales engine, and to help refine go-to-market approach, thus influencing both upsales and new sales.</li>
<li>Leading the renewal and expansion of subscription services for assigned accounts, works with sales through NiCE's admin process</li>
</ul>
Have you got what it takes?
<ul><li>Bachelor's degree required</li>
<li>2+ years' experience in account/client relationship management. Will consider four years successful teaching background at the high school or college level</li>
<li>User application training experience is desirable</li>
<li>Operational process re-engineering experience is desirable</li>
<li>Excellent organizational and multi-tasking skills, ability to remain calm under pressure and 'think on one's feet'</li>
<li>Exceptional interpersonal, listening, written and verbal communication skills are a must.</li>
<li>Exceptional presentation skills and ability to create organized and thoughtful presentations</li>
<li>Ability to learn about technology solutions and be able to teach and inspire others on how to use the solution and get value from the solutions</li>
<li>Ability to lead and motivate, develop clear and creative solutions and manage multiple initiatives simultaneously.</li>
<li>Comfortable dealing with complex customer relationships, decision processes and competing agendas.</li>
<li>Proven track record of successfully building and nurturing client relationships.</li>
<li>Superior critical thinking, decision making and problem-solving skills.</li>
<li>Ability to travel up to 25% within the US</li></ul> 


What's in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 


Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8580 
Reporting into: Director, Customer Success, VRS 
Role Type: Individual Contributor<div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Accenture

<div>Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.
Inside Sales Account Representative- Agency AM<ul><li>
Working with agencies on behalf of their advertisers, nature a volume of high-value active accounts to identify opportunities to upsell, cross-sell, retain and grow existing advertisers by maximizing revenue potential</li><li>
Lead agency management calls by cultivating and maintaining a strong, positive relationship, acting as the primary point of contact and trusted advisor for active accounts by sharing campaign performance, providing optimization recommendations, and pitching campaigns to sell new ideas and drive incremental revenue</li><li>
Nurture a medium volume of accounts; upsell/cross-sell/activate existing and new accounts</li><li>
Has end-to-end sales responsibility for portfolio or territory on pipeline origination, pipeline progression, pipeline close, and post-close account management.</li><li>
May create customized pricing, quotes, and contracts using online applications</li><li>
Qualify Sales Development Representatives&rsquo; leads</li><li>
Participate in client management calls</li><li>
Retain and grow revenue within your accounts</li><li>
Develop an understanding of our partners&rsquo; business goals and turn data into compelling stories and actionable insights to help them succeed</li><li>
Work collaboratively to support the sales team to develop, maintain, and grow relationships</li><li>
Document all aspects of the sales cycle in a variety of CRMs and be able to use LinkedIn to identify potential targets</li><li>
Participates in the development of materials needed for campaign/program</li></ul></div>
 
<div>Basic Qualifications<ul><li>
Minimum of 1 year months full-cycle sales experience or 1 year of media, marketing, or digital advertising experience</li></ul>
Preferred Qualifications<ul><li>
1 year of full-cycle sales experience</li><li>
Prior inside sales experience with emphasis on both outbound and inbound calling and emailing</li><li>
Experience in technology and technology sales with a focus on digital advertising, media and marketing</li><li>
Has quota-based sales experience with sales impact on performance, quota attainment, and promotion</li><li>
Bachelor's degree</li><li>
Interest in expanding industry knowledge through training and certifications</li><li>
Commitment to in-depth, structured sales training and processes</li></ul>
This is a hybrid position based in Atlanta, GA.
#LI-NA-FY25
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $45,700 to $104,000
Colorado $45,700 to $89,900
District of Columbia $48,600 to $95,700
Illinois $42,300 to $89,900
Minnesota $45,700 to $89,900
Maryland $42,300 to $83,200
New York/New Jersey $42,300 to $104,000
Washington $48,600 to $95,700 
What We Believe 
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. 
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here 
Equal Employment Opportunity Statement 
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. 
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. 
Accenture is committed to providing veteran employment opportunities to our service men and women. 
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement. 
Requesting An Accommodation 
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. 
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter. 
Other Employment Statements 
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. 
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. 
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.</div>

Inside Sales Account Rep Analyst - Agency AM

Arrive

<div>We&rsquo;ve signed up to an ambitious journey. Join us!
As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn&rsquo;t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let&rsquo;s grow better, together.
We are looking for an experienced, enthusiastic and successful Regional Sales Manager to join our growing team!
While this is a fully remote role, the candidate must reside in an East Coast state.
This role is primarily responsible for business development of new private operator accounts. The Regional Sales Manager (&ldquo;RSM&rdquo;) is also responsible for coordinating new product introductions into their accounts and prospect base.
This role will report to the National Sales Manager but work closely with other departments including Account Management, Implementations, Marketing and Product Management.
What You&rsquo;ll Do:<ul>
<li>
Prospect new business opportunities through proactive outreach, and present appropriate solutions to the prospect.</li>
<li>Facilitate monthly, quarterly and annual meetings to solicit feedback to ensure ParkMobile is serving the ever-changing needs of our private operator accounts.</li>
<li>Meet regularly with private operator accounts/prospects to present our product features and functionality.</li>
<li>Use customer relationship management tools daily to plan meetings, record activity and develop a list of prospects.</li>
<li>Participate and coordinate drafting of operator requests for proposals or bids in collaboration with the other departments.</li>
<li>Participate in all business development activities (trade shows, conferences, on-site travel to regions and markets, contracting/legal, etc.)</li>
<li>All other duties as deemed appropriate</li>
</ul>
Who You Are:<ul>
<li>
2+ years of technology solutions sales experience, preferred Experience selling smart city technologies</li>
<li>At least 3 years of parking industry experience, preferred Successful track record of exceeding annual quota Experience working with private operators in the parking industry</li>
</ul><ul><li>Willingness to travel 50%+ depending on business needs</li>
<li>Excellent verbal and written communication skills, with strong attention to detail Proficient with Google, MS Office (Word, Excel, Powerpoint, etc.), Slack, Zoom, Salesforce, etc.</li>
<li>Highly motivated, committed and enthusiastic relationship seller &quot;We know there&rsquo;s no such thing as a &ldquo;perfect&quot; candidate.</li>
<li>We&rsquo;re all a work in progress and are growing new skills and capabilities all the time. ParkMobile welcomes those who are passionate about learning and evolving.</li>
<li>If this looks like a role where you could do work that excites you, we hope you&rsquo;ll apply.&quot; What you&rsquo;ll enjoy about joining our Team We believe in work/life balance. Seriously.</li>
<li>Our team members&rsquo; well-being is just as important to us as their work. We are humans first, employees second. 
 
We offer a ton of competitive perks, including: 
<ul>
<li>Unlimited PTO 
</li>
<li>Medical, dental, and vision coverage 
</li>
<li>401K Matching 
</li>
<li>Casual Dress 
</li>
<li>Paid Parental Leave 
</li>
<li>Flexible Work Hours 
</li>
<li>Learning and Development Opportunities 
</li>
<li>Company Social Events - happy hours, outings, and more 
</li>
<li>Pet Insurance 
</li>
<li>Company Community Service Events</li>
</ul></li>
</ul>About us
Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It&rsquo;s about more than function, it&rsquo;s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it&rsquo;s how you Arrive. 
Arrive is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Regional Sales Manager, Southeast

Aptean

<div><div><ul><li>United States</li><li>
5634</li><li>
Employee Regular Full Time</li></ul></div><div></div><div><h2 class="jobSectionHeader">
Job Description
</h2><div>Overview<div> 
Are you ready for what&rsquo;s next, now?</div><div>
 Are you a sales coordinator, account manager, or customer service professional who&rsquo;s thought: &quot;If the people building ERP tools worked a week in support, they&rsquo;d change everything.&quot;</div><div>
We agree. And we want you on our team.</div><div></div><div> 
Aptean is hiring full-time System Validation Analyst to help us test and improve our AI-driven ERP software using real-world experience, not a background in tech. This is a rare opportunity to pivot your career into SaaS and AI without needing to be a developer or a system architect.</div><div>
If you&rsquo;ve worked in customer service, inside sales, fulfillment, or order management and want to explore a future in tech, you're exactly who we're looking for. This is an opportunity to apply your understanding of sales flows and customer needs to shape the future of AI-driven ERP software.</div><div></div><div> 
This is a full-time, on-site opportunity at our Alpharetta, GA office. You&rsquo;ll join an awesome team to support our growing customer base.</div><div></div><div> 
Key Responsibilities:</div><ul><li>
Simulate sales order creation, returns processing, CRM setup, and service ticket flows</li><li>
Test how AI-generated steps hold up to real business scenarios like split shipments or credit memos</li><li>
Identify where software workflows could better align with customer expectations</li><li>
Contribute your voice to sprint cycles and product testing reviews</li><li>
Help design intuitive resources for frontline sales and service teams</li></ul><div></div><div> 
About You</div><ul><li>
Industry background in life sciences, cosmetics, nutraceuticals, pharmaceuticals, food &amp; beverage, household products, dietary supplements, or specialty chemicals</li><li>
Experience in order entry, CRM, fulfillment, or customer support</li><li>
Understands the full cycle from quote to cash, including escalations and service issues</li><li>
Communicates clearly and can break down operational pain points</li><li>
Motivated to grow into ERP consulting, customer success, or tech-focused roles</li><li>
Genuinely excited to work with AI, eager to learn about conversational and generative technologies, and open to partnering with our product team to shape the future of AI-driven ERP</li></ul><div></div><div> 
What&rsquo;s in it for you?</div><div>
These roles are built for people looking to transition into technology by leveraging domain expertise&mdash;not technical backgrounds. You&rsquo;ll work directly with our AI and product teams, build foundational ERP knowledge, and have the opportunity to influence our product roadmap and how thousands of life-sciences companies adopt AI-driven ERP.</div><div></div><div> 
This is a full-time, on-site opportunity at our Alpharetta, GA office. If you&rsquo;re ready to pivot your career and help shape the future of ERP software, apply now.</div><div></div><div> 
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.</div><div></div><div> 
About Aptean</div><div></div><div> 
At Aptean, our mission is to solve tomorrow&rsquo;s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean&rsquo; s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean&rsquo; s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. &ldquo;At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.&rdquo; &ndash;TVN Reddy</div><div></div><div> 
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.</div><div>
Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.</div></div></div></div>

System Validation Analyst, Sales & Customer Success

American Express

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The American Express Brand is our most important asset, and our in-house creative agency helps bring the brand to life in marketing, servicing, and colleague communications. To help GABM attain the ambitious goal of becoming the most creative department in the Fortune 500, our In-House agency aims to foster a creative community in service of delivering best-in-class creative that is high-quality, cost-efficient, and quick-to-market.
The Senior Capacity Manager will report into the OnBrand Director of Agency Operations as part of the Operations capability, and work collaboratively with internal account, operations, creative, and production leads to validate that the right creative and production resources were assigned to each active and pipeline project, informed by specialty and bandwidth. The focus of this role will be to facilitate capacity planning and adjustments to ensure efficient utilization for multiple account portfolio workstreams across OnBrand&rsquo;s program, certifying that workstreams are operating smoothly and serving overall business goals.
The Senior Capacity Manager must possess a proactive collaborative mind-set and be solution oriented in undefined territory. The focus and skillsets required for each project vary from strategic to executional activities, and the Capacity Manager must flex staffing adjustment decisions accordingly in close support of Director-level colleagues.
To be successful in this role, the Capacity Manager must be an excellent collaborator and self-starter, intuitively translating Account-level project needs into actionable resourcing considerations. They should have experience navigating tight timelines, supporting high-visibility initiatives, and always seek to identify opportunities for improvement. They must possess an ability to adapt their communication style, content, and medium to suit the task or audience. Business maturity, and humility are essential for great Capacity management, to help discipline leads serve their client and colleague collaborators.
Responsibilities:
<ul><li>Collaborate with the Account Director, Creative Director, and Production Lead as well as any additional Director-level resources who may be added to the MSP or OnBrand internal org in future to make sure the right creative and production resources are assigned to each given task, informed by specialty and bandwidth.
</li><li>Leverage American Express&rsquo; OnBrand Workfront instance to support reporting to help manage to larger OnBrand program goals and inform plans to help achieve them. Help assess risk and course correct as needed.
</li><li>Help manage incoming and transitioning resourcing requests and deliver ongoing resourcing decisions. Meet with Account and Operations colleague stakeholders regularly to make communication easy and transparent regarding project capacity issues and decisions on resourcing or services.
</li><li>Oversee resource change management
</li><li>Expert knowledge of the resourcing and capacity components in Workfront, including power-usage of workload balancer tool and uplifted intake forms, to provide ongoing support for optimizing the tool informed by trends and best practices, and help OnBrand leadership apply this view to inform our resource decision making
</li><li>When new opportunities arise, which require skill sets outside of our current MSP bench, coordinate with Freelance Engagement Managers to help quickly develop a resource plan recommendation and budget requirements to support sell-in.
</li></ul>Requirements:
<ul><li>3+ years in Resource management and Project management. Agency or in-house creative team experience required. Strong background in digital worktypes (e-mail, landing pages, banner animations, video) is priority. Experience serving a global financial service or travel/lifestyle brand is a plus
</li><li>Change and risk management experience
</li><li>Budget management
</li><li>Strong communication and managerial skills, with experience articulating the end-to-end creative process, framing strategic challenges and opportunities, and collaborating with a variety of partners and stakeholders
</li><li>Relationship management. Ability to manage time and organize creative workloads with colleagues, partners and agencies. Must cut through clutter and drive results to reinforce integrity of the internal agency and American Express brand
</li><li>Working knowledge of marketing operations and development. Ability to manage multiple projects simultaneously and thrive in a fast-paced and iterative work environment
</li><li>Expert knowledge of Workfront, in particular workload balancer and reporting functions
</li><li>Continuously seeks and learns from feedback to improve
</li><li>Bachelor&rsquo;s degree required.
</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we&rsquo;ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
<ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>6% Company Match on retirement savings plan
</li><li>Free financial coaching and financial well-being support
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the &ldquo; Know Your Rights &rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions</div>

Senior Capacity Manager, OnBrand

Extra Space Storage

<div>The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This role ensures the facility meets high cleanliness standards and consistently delivers operational excellence. The Assistant Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. 
Extra Space Storage is the largest self storage company in the United States by store count, with over 4,000 stores nationwide. If you&rsquo;d like to grow with us, you should consider joining the team. We look for employees who are reliable, good communicators, and have a passion for helping people.<ul><li>
Will work between multiple stores in the district.</li><li>
This location is closed on Sundays.</li></ul> 
Benefits We Offer You<ul><li>
A work/life balance that allows you to work 5 days a week and be off work by 6pm.</li><li>
Outstanding company culture with growth opportunities throughout the U.S.</li><li>
Competitive starting pay + monthly bonus opportunity.</li><li>
Paid Time Off accrued throughout the year, increasing with years of service.</li><li>
Generous 401(k) match with Traditional and/or ROTH choices.</li><li>
Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution.</li><li>
EXTRA Healthy Wellness Program with rewards towards your medical premium.</li><li>
BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.</li></ul>
Your Responsibilities<ul><li>
Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.</li><li>
Maximize sales objectives through unit rentals, unit insurance, and moving supplies.</li><li>
Ensure our highest standards of cleanliness are met through continuous maintenance (e.g., sweeping, mopping, grounds maintenance, etc.) of the site, including the office, and the interior and exteriors of the storage building and surrounding areas.</li><li>
Perform daily site safety inspections, including lock checks.</li><li>
Address and resolve customer concerns related to billing, security, auctions, and proper site usage</li><li>
Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.</li><li>
Protect our strong company culture by establishing and maintaining professional relationships with all Extra Space employees.</li><li>
Perform additional duties as assigned.</li></ul>
Your Qualifications<ul><li>
1+ year of customer-facing work experience .</li><li>
Sales experience preferred.</li><li>
Current valid driver&rsquo;s license and access to a reliable personal vehicle; except in New York City and Brooklyn.</li><li>
High School diploma or GED is required; college education is a plus.</li></ul>
Work Environment &amp; Physical Requirements<ul><li>
Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job duties with varying physical demands and exposure to seasonal weather conditions.</li><li>
Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting.</li><li>
Regularly required to lift or move items up to 35 lbs. and occasionally up to 50 lbs.</li></ul>
Find additional career opportunities at careers.extraspace.com
If you have experience in any of the following types of jobs, we encourage you to apply: Sales Associate, Customer Service Representative, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales, Retail Sales Lead or Team Lead, Cashier/Sales, Sales Specialist, etc.<h2 class="jobSectionHeader">
If you are a current Extra Space employee, please apply through Jobs Hub in Workday.</h2>
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applications Deadline: Applications will be accepted until the position is filled.</div>

Assistant Store Manager

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