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account manager

Insurance Office of America

<div>Description
Job Description: 
Title: Account Manager Associate - Commercial Lines 
Work Mode: Fully remote for candidates able to work EST/CST schedule | Location/Supporting: Atlanta, GA office | Book Focus: Contractors, Manufacturing, General Book 
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
About the Role: Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work with minimal direction from an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage smaller-sized accounts or those with less complexity. 
 
Key Responsibilities:<ul><li> 
Technical Competence: Maintain technical competence and industry expertise.</li></ul><ul><li> 
Team Leadership: Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate.</li></ul><ul><li> 
Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.</li></ul><ul><li> 
Policy Management: Manage policy expirations and renewals.</li></ul><ul><li> 
Renewal Process: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.</li></ul><ul><li> 
Task Processing: Process tasks accurately and within required timeframes.</li></ul><ul><li> 
Contract Review: Assist in reviewing contracts to ensure proper coverages are included.</li></ul><ul><li> 
Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.</li></ul><ul><li> 
System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.</li></ul><ul><li> 
Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.</li></ul><ul><li> 
Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.</li></ul><ul><li> 
Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.</li></ul><ul><li> 
Policy Compliance: Stay updated on company policies and procedures.</li></ul><ul><li> 
Continuous Improvement: Seek and adopt best practices to improve individual and team performance.</li></ul><ul><li> 
Champion IOA Values: Demonstrate integrity and leadership.</li></ul> 
Ideal Candidate Qualifications:<ul><li> 
7+ years of customer service experience in the insurance industry</li></ul><ul><li> 
Thorough knowledge of insurance brokerage and client needs</li></ul><ul><li> 
Required active licensing; professional designation preferred</li></ul><ul><li> 
Strong analytical, problem-solving, and decision-making skills</li></ul><ul><li> 
Exceptional customer service, communication, multitasking, and organizational skills</li></ul><ul><li> 
Proficiency in MS Office (Outlook, Word, Excel)</li></ul><ul><li> 
High School Diploma (or equivalent)</li></ul> 
 
What We Offer:<ul><li> 
Competitive salaries and bonus potential</li></ul><ul><li> 
Company-paid health insurance</li></ul><ul><li> 
Paid holidays, vacations, and sick time</li></ul><ul><li> 
401K with employer match</li></ul><ul><li> 
Professional growth and career progression opportunities</li></ul><ul><li> 
Respectful culture and work/family life balance</li></ul><ul><li> 
Community service commitment</li></ul><ul><li> 
Supportive teammates and a rewarding work environment</li></ul> 
What to Expect (Application Process):<ul><li> 
30-Minute Phone Screen, Online Assessments, and Interview(s)</li></ul>
Salary Range
The expected pay range for this position is $50,000 to $65,000 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Account Manager Associate - Commercial Lines (Manufacturing/Contractors)

<div>Description
Job Description:
Title: Account Manager - Commercial Lines
Work Mode: Fully remote for EST/CST based candidates | Location/Supporting: Cherry Hill, NJ| Book Focus: Real Estate, Habitational, Property, Hotels 
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
 
About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. 
 
Key Responsibilities:<ul><li>
Technical Competence: Maintain technical competence and industry expertise.</li><li>
Team Leadership: Direct daily activities of the account management team.</li><li>
Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.</li><li>
Policy Management: Manage policy expirations and renewals.</li><li>
Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.</li><li>
Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.</li><li>
System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.</li><li>
Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.</li><li>
Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.</li><li>
Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.</li><li>
Policy Compliance: Stay updated on company policies and procedures.</li><li>
Continuous Improvement: Seek and adopt best practices to improve individual and team performance.</li><li>
Champion IOA Values: Demonstrate integrity and leadership.</li></ul> 
 
Ideal Candidate Qualifications:<ul><li>
3+ years of account management experience, or 5+ years in the insurance industry</li><li>
Thorough knowledge of insurance brokerage and client needs</li><li>
Required active licensing; professional designation (CIC or equivalent) preferred</li><li>
Strong analytical, problem-solving, and decision-making skills</li><li>
Exceptional customer service, communication, multitasking, and organizational skills</li><li>
Proficiency in MS Office (Outlook, Word, Excel)</li><li>
High School Diploma (or equivalent)</li></ul> 
 
What We Offer:<ul><li>
Competitive salaries and bonus potential</li><li>
Company-paid health insurance</li><li>
Paid holidays, vacations, and sick time</li><li>
401K with employer match</li><li>
Professional growth and career progression opportunities</li><li>
Respectful culture and work/family life balance</li><li>
Community service commitment</li><li>
Supportive teammates and a rewarding work environment</li></ul> 
 
What to Expect (Application Process):<ul><li>
30-Minute Phone Screen, Online Assessments, and Interview(s)</li></ul>
Salary Range
The expected pay range for this position is $70,000 to $85,000 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Account Manager - Commercial Lines (Real Estate, Habitational, Hotels)

The Home Depot

<div>Position Purpose:
The Retail Media Account Executive drives revenue and strengthens relationships with key suppliers, service providers, and national advertisers within Orange Apron Media. This role is responsible for managing a portfolio of accounts, supporting long-term partner growth, and meeting defined sales targets. Reporting to a Senior Retail Media Account Executive, this role works closely within the Orange Apron Media sales team to execute partnership strategies and deliver measurable results. 
Key Responsibilities:<ul><li>
40%- Revenue and Sales Growth
Own defined sales targets for assigned accounts and execute strategies to achieve revenue goals.
Identify upsell, cross-sell, and growth opportunities within existing vendor relationships.
Partner with Senior Account Executives and internal teams to develop proposals, business cases, and campaign strategies.
Support quarterly and annual planning, forecasting, and business reviews.</li><li>
40% - Account and Relationship Management
Serve as primary point of contact for a portfolio of suppliers, service providers, and advertisers.
Build and maintain strong, trust-based relationships by understanding client objectives and business priorities.
Collaborate with Senior Account Executives and provide recommendations on strategic initiatives and escalations.</li><li>
10% - Market and Strategy Insight
Evaluate trends in retail media, digital advertising, and the overall industry to guide account strategy.
Conduct competitive research to identify opportunities for differentiation and growth.
Use data and insights to inform recommendations and support revenue expansion initiatives.</li><li>
10%-Campaign Support and Enablement
Collaborate with internal teams to ensure campaigns align with client objectives.
Support campaign measurement and reporting by providing insights and recommendations in partnership with Account Managers and Operations teams.</li></ul>
Direct Manager/Direct Reports:<ul><li>
Position reports to a Senior Retail Media Account Executive.</li><li>
This position has no direct reports.</li><li>
Typically requires overnight travel 5% to 20% of the time.</li></ul>
Travel Requirements:<ul><li>
Typically requires overnight travel less than 5% of the time.</li></ul>
Physical Requirements:
<ul><li>Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.</li></ul> 
Working Conditions:
<ul><li>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li><li>
4 years of professional work experience</li><li>
Must be 18 years or older</li><li>
Must be legally permitted to work in the United States</li></ul>
Preferred Qualifications:
<ul><li>4-5+ years of experience in retail media, account management, partnerships, or marketing</li><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job</li><li>
Proven success driving revenue growth and maintaining client relationships</li><li>
Strong knowledge of digital media, retail, e-commerce, and advertising products</li><li>
Excellent written, verbal, and presentation skills</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Minimum Years of Work Experience:<ul><li>
4</li></ul> 
Preferred Years of Work Experience:
<ul><li>4-5+ years of experience in retail media, account management, partnerships, or marketing</li></ul>
Minimum Leadership Experience:
<ul><li>No previous leadership experience</li></ul> 
Preferred Leadership Experience:
<ul><li>No previous leadership experience</li></ul>
Certifications:<ul><li>
None 
</li></ul>Competencies:
<ul><li>Customer Focus</li><li>
Drives Results</li><li>
Collaborates</li><li>
Persuades</li><li>
Communicates Effectively</li><li>
Action Oriented</li><li>
Decision Quality</li></ul></div>

Retail Media Account Executive - Orange Apron Media

<div>Position Purpose:
Leads in-house and agency-led Marketing program management and execution. This role is responsible for building internal and external materials and presentations, monitoring and reporting on campaign activity and working with internal and agency teams on program logistics and details. This role will support FIFA World Cup efforts, Brand and special projects identified by brand priorities. 
Key Responsibilities:<ul><li>
50% Develop Marketing Campaigns - Partner with supervisor to develop strategic Marketing campaigns and events while providing support in the planning, implementation, and execution process; Contribute ideas and strategies to grow existing and new programs; Responsible for development or marketing recommendations, POVs, campaign materials and communications with minimal oversight from the Manager; Develop and maintain relationships with cross-functional teams to drive business priorities, provide creative direction and secure needed approvals</li><li>
20% Reporting - Responsible for campaign management and measurement tools as well as with agency partners and THD analytics and marketing finance teams to collect, compile and aggregate campaign and weekly, monthly, quarterly and/or annual reporting; making recommendations and optimizations based on insights</li><li>
10% Trending Subject Matter Expert - Research and stay abreast of new, relevant vendors/partners and share POVs with team, Manager, and agency partners; Stay current on specialty channels, programs, and content; help identify new partners and or campaign opportunities on an ongoing basis; Responsible for competitive benchmarking, programs, and analysis to keep leadership abreast of trends and watch outs; Research and report on trends/best practices in specialized marketing areas via demonstrating an interest in and an aptitude for growing the offering</li><li>
20% Vendor Relationships - Manage outside partners, vendors and agencies to ensure execution of programs and tactics are on time, on strategy and within budget</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position typically reports to Manager, Influencer</li><li>
This position has 0 Direct Reports</li></ul> 
Travel Requirements:<ul><li>
No travel required.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Excellent written and verbal communication skills</li><li>
Strong understanding of marketing, social media ecosystems</li><li>
Prior marketing, sponsorship, event planning or agency account management experience</li><li>
Exceptional written and verbal communication skills</li><li>
Ability to multitask in fast paced environment</li><li>
Excellent time management, project management, prioritization, and organizational skills</li><li>
Entrepreneurial spirit and intellectually curious mindset</li><li>
Knowledge of online marketing, advertising and ecommerce</li><li>
Mastery of scope and budget development &amp; tracking</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Minimum Years of Work Experience:<ul><li>
3</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li><li>
Manages Conflict</li></ul></div>

Senior Specialist, Influencer Marketing

PureCars

<div>Who is PureCars?

As the industry leader in automotive marketing, we&rsquo;re trusted by the best dealers in North America. From innovative solutions to support from trusted experts, making marketing easier is our job. PureCars provides everything dealers need to attract and convert more customers with tech-driven solutions, unmatched data capabilities, and direct access to support.

We are a certified digital provider for 20+ OEM programs and compliant with over 40 brands. We also serve 65 of the top 100 dealer groups in North America. We are proud to partner with leading organizations such as Google, Meta, Amazon, Spotify, Disney+, Microsoft, Oracle, and others to offer the widest range of advertising channels to our dealership clients.

We are focused on investing in world-class talent and technology in order to help our partners dominate their markets in new and innovative ways.

Job Summary - Senior Dealer Success Manager

PureCars is seeking a talented Senior Account Executive to join our growing Customer Success team. As a PureCars Senior Dealer Success Manager, you will work with and manage some of the most advanced and forward thinking automotive groups throughout the U.S and Canada. As such, these customers rely on PureCars to provide data-driven marketing strategies and market insights that drive real ROI to their business. That's where you come in! As a consultative challenger, you will build strong strategic partnerships with your customers, provide proactive insights and ideas that help them hit their goals and ultimately help to increase the lifetime customer value of the PureCars customer through retention and growth. If you have a strong and tenured background working with car dealerships, omni-channel digital marketing, a total ownership mindset, and thrive in a fast-paced ever changing environment - this is the role for you.

What You&rsquo;ll Do:
<ul>
<li>Act as the PureCars&rsquo; market and media strategy expert to our automotive customers in the US and Canada by managing the post-sale client relationship, digital ad and product strategy, account growth, and expansion to additional rooftops within their portfolios.</li>
<li>Create, track, and deliver, and present proactive strategic insights and recommendations based on current marketing performance, market dynamics, and/or customer business objectives.</li>
<li>Build lasting customer relationships through a consultative challenger approach by always looking to educate the customer and lead them towards the right solution.</li>
<li>Be opportunistic and solution oriented by growing your book of business through product expansion, budget growth, or rooftop expansion</li>
<li>Have a deep passion and care for customer success and act with urgency and integrity in moments of friction.</li>
<li>Build a collaborative customer-first environment through clear, concise communication to internal stakeholders.</li>
<li>Track, analyze, create, and deliver relevant industry data and performance metrics through high-impact presentations to key automotive dealership executives including Dealer Principals, General Managers, General Sales Managers, and E-Commerce Managers.</li>
<li>Complete special projects and other duties as assigned by the Regional Director or OEM Partnerships Team.</li>
<li>Use your technical and business development chops to educate clients on using our platform, increase client&rsquo;s utilization of current technology, and keep clients updated on new technology/feature releases.</li>
<li>Overnight travel is the exception but it will be required - up to 25% of the time.</li>
</ul>
The Skills and Experience You Bring:
<ul>
<li>Prior experience strategizing working with Salesforce, Google Ads, GA4, META Business Manager, Amazon Advertising, DV360 in conjunction with pump-in pump out reports or market data is a plus!</li>
<li>Demonstrated ability in building world-class relationships with client executives and in communicating technical product capabilities, success metrics, and best practices to technical and non-technical audiences.</li>
<li>Skilled in client performance data analysis and in providing actionable and impactful insights to clients with a focus on optimizing revenue generation.</li>
<li>Adept in quickly analyzing varying client environments and needs, identifying and influencing key decision makers, and creating a long-term adoption of PureCars&rsquo; value proposition and suite of products.</li>
<li>Strong knowledge of online media channels (paid search, display, social, video, local SEO) and metrics, MS Excel/Google Sheets, Salesforce, PowerPoint, analytics tools, and client research.</li>
<li>Top-notch communication and presentation skills to a wide variety of audiences across a variety of regions and cultures.</li>
<li>Prior experience utilizing or working with Salesforce, Google Ads, META Business Manager, DV360, Amazon Advertising, Pump-in Pump Out Reports, OEM programs</li>
</ul>
Salary Range: $125,000

Perks at PureCars:
<ul>
<li>Culture: Join a team of like minded and driven individuals who are passionate about providing the industries best customer success experience.</li>
<li>Rich Benefits Plans - Health, dental, vision, 401(k), paid parental leave, and more!</li>
<li>Open PTO Policy - Take what you need, when you need it.</li>
<li>Work From Anywhere - From home, the beach, or your favorite coffee shop. Work where you want to!</li>
<li>Radical Transparency - All employees have direct access to our executive leadership, whether in recurring town halls or direct conversation and mentorship.</li>
</ul>
PureCars is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status. Just be passionate, genuine, collaborative, data-driven, and entrepreneurial at heart! 
 
#LI-Remote</div>

Senior Dealer Success Manager

Peek

<div>Peek is the operating system powering the experiences industry - from museums and attractions to tours and activities. With over $7B in bookings, Peek&rsquo;s AI-powered platform has helped thousands of merchants to increase revenues, save time, and deliver seamless guest experiences. Customers include MoMA, Whitney Museum, Seattle Aquarium, Bryant Park &amp; Looping Group. The company has raised over $150 million from institutional investors Westcap, Goldman Sachs, and SpringCoast Partners. Learn more at www.peek.com. 
 
As a remote-first company recognized by Forbes as one of America's Best Startup Employers and by Built In as a 2025 and 2026 Best Place to Work, we are a global team of &quot;Peeksters&quot; who &quot;Obsess Over Our Customers,&quot; &quot;Accomplish Big Things,&quot; &quot;Collaborate With Purpose,&quot; and &quot;Get Better Every Day.
The Role
Peek is looking for talented sales candidates that are ready for the next step in their career. This is a challenging, exciting role that will fuel Peek&rsquo;s continued expansion throughout the US. As a SMB Account Executive, you will be responsible for bringing new activity operators onto Peek&rsquo;s network through a consultative sales approach. SMB Account Executives are responsible for knowing their local markets while maintaining constant communication with the team on how the market is responding to Peek&rsquo;s growth initiatives. The position is a high-adrenaline and remote-first sales role, requiring deep industry expertise, proven sales ability to close deals and a broad base of local travel-industry contacts.
Responsibilities<ul><li>
Target, identify and sell Peek&rsquo;s products to activity operators</li><li>
Present in-person (when / where applicable) and online demos of Peek products</li><li>
Educate operators about unique trends in the industry and provide insight on how they can change with the trends</li><li>
Encourage operators to think differently about their business</li><li>
Develop and execute a strategic plan for each territory location and create reliable forecasts</li><li>
Strategically overcome objections and competition</li><li>
Consistently over achieve monthly and quarterly acquisition targets</li><li>
Listen to what operators want and provide insight to Senior Management</li><li>
Utilize Salesforce to manage your territory, forecast activity and maintain consistent organization</li><li>
Anticipate travel depending on the local market and restrictions (when / where applicable)</li></ul>
Requirements<ul><li>
Consistent track record of exceeding quota in the BDR role</li><li>
At least 18 months technology sales or relevant experience</li><li>
Competitive, tenacious and results driven</li><li>
Self-motivated and able to perform well under pressure and against aggressive goals and deadlines</li><li>
Skilled at presenting new perspectives to customers that challenge the way they view their business</li><li>
Knowledgeable about the travel industry and is able to leverage this to talk with activity operators about issues in the marketplace</li><li>
Outstanding oral and written communication and presentation skills</li><li>
Exceptional ability to drive value during sales engagements</li><li>
Analytical with the ability to assess business opportunities and read prospective buyers</li></ul>
Nice to Haves<ul><li>
Aptitude for gathering and using data to inform decision making and persuade others</li><li>
Capacity to learn complex concepts quickly and independently</li><li>
Attention to detail with administrative responsibilities</li><li>
Proficient in GSuite, Slack, Salesforce</li><li>
Travel required when needed 1-3X p/quarter (when / where applicable)</li><li>
A passion for travel!</li></ul>
Interview Process:<ul><li>
Application Review</li><li>
Meet a Recruiter</li><li>
Interview with a Sales Manager</li><li>
Final Interview with a Sales Director</li><li>
References/Offer</li></ul>
Peek Travel Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status.
If you are unable to apply due to incompatible assistive technology or a disability, please contact us at talent@peek.com. We will make every effort to respond to your request for disability assistance as soon as possible.
Compensation Range: $50K - $95K</div>

SMB Account Executive

<div>Position Purpose:
The Manager of Inside Sales Support leads the Inside Sales Support teams that provide both transactional and relationship-driven support to Outside Sales Representatives serving managed account customers. The team is responsible for critical activities including quoting, order processing, and post-sales fulfillment in partnership with Stores, Vendors, Merchants, and Supply Chain, directly contributing to customer loyalty and sales growth.
This role is accountable for building and developing high-performing Inside Sales Support teams and strategically enhancing support operations. By collaborating cross-functionally with market-specific sales teams, the Manager drives improvements in service delivery and sales outcomes. The position ensures a customer-focused sales mindset, strong team performance, cross-functional engagement with Stores, Vendor Partners, Merchants, and Supply Chain, and professional development for associates. Additionally, the Manager continuously identifies opportunities to streamline processes, implement best practices, and elevate operational excellence.
Success in this role requires strong customer-back thinking, data-driven decision making, boundaryless leadership, and an entrepreneurial mindset, combined with the ability to communicate effectively and foster collaboration with internal and external partners. The Manager cultivates strong, long-term relationships with customers, partners, and suppliers, leveraging these connections to strengthen business partnerships and support sustainable sales growth. 
 
Key Responsibilities:<ul><li>
30% - Customer Service&ndash; Communicate effectively and provide timely support, guidance, and resolution for both internal and external customer escalations, driving root-cause analysis and long-term solutions for recurring issues or trends. Collaborate cross-functionally to provide actionable insights to sales leadership, and business partners on customer and associate friction points, identifying opportunities for process and experience improvement. Build trust through fostering and maintaining strong relationships with internal and external customers.</li><li>
30% - Ensures Accountability &ndash; Identify and address performance deficiencies at all levels. Develop and execute performance improvement plans, training, and coaching strategies that drive exceptional service level standards. Responsible for talent planning activities and the appropriate selection, termination, performance management, and professional development of teams.</li><li>
30% - Leadership &amp; Management- Establish clear goals, success measures, and priorities aligned with company objectives. Drives sales performance by embedding a results-oriented mindset, reinforcing accountability for achieving goals, and celebrating wins that strengthen sales momentum. Provide strong, effective leadership through regular performance reviews, coaching and development planning to build associate capability and engagement at all levels. Inspire and motivate teams, fostering a collaborative, high-performance sales culture that prioritizes growth, customer experience, and operational excellence. Cultivate strong relationships with customers, partners, and suppliers through consistent communication, fostering trust and long-term partnerships.</li><li>
10% - Plans &amp; Aligns- Solicit feedback and analyze performance data to identify people and process improvement opportunities in partnership with the sales team. Facilitate project work and technology improvements to improve sales productivity</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Director Inside Sales Support</li><li>
This position has 5+ Direct Reports</li></ul>
Travel Requirements:<ul><li>
Typically requires overnight travel 5% to 20% of the time.</li></ul>
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul>
Working Conditions:
<ul><li>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Experience in managing sales support teams</li><li>
Proven ability to drive operational metrics and process improvements</li><li>
Minimum Education not specified; typically requires relevant experience and/or education in business, management, or related field</li></ul>
Preferred Qualifications:<ul><li>
Working knowledge of Microsoft Office Suite</li><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li><li>
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers</li><li>
Excellent written and verbal communication skills</li><li>
Experience in sales organizations</li><li>
Strong leadership and coaching skills</li><li>
Experience with CRM tools (e.g., Salesforce.com, Microsoft suite.</li><li>
Strong understanding of sales, demand generation, and technology</li><li>
Experience in customer-focused roles and servicing customer needs</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED..</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>2 + years of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>No additional years of experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Builds Effective Teams</li><li>
Plans and Aligns</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Develops Talent</li><li>
Drives Results</li><li>
Manages Conflict</li><li>
Relationship Building</li></ul></div>

Manager Inside Sales Support - Metro Atlanta

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