account manager entry level Jobs in Atlanta

account manager entry level

associate account manager Jobs in Atlanta

associate account manager

marketing account manager Jobs in Atlanta

marketing account manager

account manager

Pandora

<div>
 
 Who We Are
 
 
 
 SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
 
 
 This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM&rsquo;s vision to life every day
 
 
 
 SiriusXM Media
 
 is the gateway for marketers to the largest digital audio advertising ecosystem in North America. As the combined advertising revenue organization of Sirius XM Holdings Inc., SiriusXM Media spans across leading owned and operated audio platforms Pandora and SiriusXM; innovative ad tech solutions powered by AdsWizz; sonic creative consultancy Studio Resonate; and an extended content network featuring exclusive monetization agreements with Audiochuck, NBCUniversal, SoundCloud, and many more. Reaching more than 150 million listeners each month, SiriusXM Media delivers audiences the tailored brand experiences they crave while putting creators first, making it easy for every marketer to produce, plan, buy and measure across its entire audio universe.
 
 
 
 How You&rsquo;ll Make An Impact
 
 
 
 The Associate Account Manager will support the day-to-day needs of the Client Services team, helping Account Managers to flawlessly execute campaigns for Advertisers/Agencies and drive revenue for SiriusXM Media. Your team will include thoughtful, problem-solving individuals who are passionate about growing the SiriusXM Media brands.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Partner with Account Managers to execute a myriad of operational tasks including building media plans, executing insertion orders, ensuring creative is deployed properly and assisting with research requests
 </li>
 <li>
 Align with core pod teams to support high-touch clients and their campaign needs
 </li>
 <li>
 Learn the ins and outs of advertising from a collaborative and passionate team
 </li>
 <li>
 Assist in monitoring campaigns and ensure campaign delivery across various ad serving systems
 </li>
 <li>
 Collaborate with billing team to resolve monthly invoicing queries (as assigned)
 </li>
 <li>
 Provide other ad-hoc account-related support
 </li>
 <li>
 Delegate work as necessary to internal resources
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need
 
 
 
 <ul>
 <li>
 Experience in digital/radio/mobile planning, buying, or account/project management
 </li>
 <li>
 Previous customer service-oriented role a plus
 </li>
 <li>
 Excellent written and verbal communication
 </li>
 <li>
 Ability to be self-motivated, organized, detail-oriented, able to prioritize, and excel in a fast-paced environment
 </li>
 <li>
 Strong work ethic
 </li>
 <li>
 Previous experience with Google Drive and Microsoft Office Suite, particularly in Excel &amp; PowerPoint is a plus
 </li>
 <li>
 Must have legal right to work in the U.S.
 
 
 </li>
 </ul>
 Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
 
 
 The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
 
 
 R-2025-06-38
</div>

Associate Account Manager

The BrandFyre Agency

Job OverviewThe BrandFyre Agency is a startup marketing agency located in Atlanta, GA. We are looking for an Account Manager that can work with CEO and grow with the company.This roles has the the potential for promotion, bonus, profit sharing, commission, leadership, and partnership. If you are growth minded and would like to be involved in shaping and potentially running a marketing agency, this role is for you!www.thebrandfyreagency.comWe are seeking a dynamic and visionary Marketing Account Manager to lead our organization&rsquo;s marketing strategy and execution. In this pivotal role, you will drive brand growth, enhance market presence, and develop innovative campaigns that resonate across multiple channels. Your leadership will inspire teams to deliver measurable results through data-driven decision-making, creative excellence, and strategic agility. This role offers an exciting opportunity to shape the future of our brand and expand our reach in competitive markets.Responsibilities<ul><li>Develop and implement comprehensive marketing strategies aligned with organizational goals, focusing on multichannel marketing, digital marketing, and performance marketing initiatives.</li><li>Lead the creation and execution of integrated campaigns across social media platforms, email marketing, print advertising, and e-commerce channels to maximize engagement and conversions.</li><li>Oversee content marketing efforts including copywriting, blog posts, product descriptions, and multimedia content to strengthen brand voice and customer loyalty.</li><li>Manage advertising sales efforts by building relationships with partners, negotiating deals, and expanding revenue streams through innovative advertising solutions.</li><li>Utilize analytics tools such as Google Analytics and marketing automation platforms to monitor campaign performance, optimize ROI, and generate actionable insights.</li><li>Collaborate with product management teams to align marketing strategies with product launches, updates, and lifecycle management.</li><li>Oversee budgeting processes for all marketing activities ensuring efficient allocation of resources across campaigns and initiatives.</li><li>Maintain expertise in SEO best practices, social media marketing trends, WordPress management, HTML coding basics, and Adobe Creative Suite to support creative development.</li><li>Conduct research on market trends, customer behavior, and competitive landscape to inform strategic decisions.</li><li>Lead a high-performing marketing team by providing mentorship, setting objectives, and fostering a culture of innovation and accountability.</li></ul>Skills<ul><li>Proven experience in digital marketing strategies including SEO, social media marketing, email marketing, and performance marketing.</li><li>Strong knowledge of multichannel marketing tactics spanning online and offline channels such as print advertising and E-commerce platforms.</li><li>Expertise in advertising sales development with a track record of building successful partnerships.</li><li>Proficiency in Adobe Creative Suite (Photoshop, Illustrator), WordPress CMS management, HTML coding basics, Google Analytics, Google AdWords (now Google Ads), Facebook Advertising tools, and marketing automation platforms.</li><li>Excellent copywriting skills with the ability to craft compelling content tailored for diverse audiences.</li><li>Deep understanding of B2B (business-to-business) marketing dynamics and strategies for lead generation.</li><li>Experience managing budgets effectively while maximizing campaign impact.</li><li>Strong research skills to analyze market data and consumer insights for strategic planning.</li></ul>www.thebrandfyreagency.com<ul><li>Ability to interpret analytics data to optimize campaigns continuously and improve overall performance metrics. Join us as our Vice President of Marketing to lead transformative initiatives that elevate our brand presence globally! Your innovative mindset combined with your strategic expertise will be instrumental in driving growth across all channels while inspiring teams toward excellence in every project we undertake.</li></ul>Job Types: Full-time, Part-time, ContractPay: From $20.00 per hourWork Location: Hybrid remote in Atlanta, GA 30309

Marketing Account Manager

Competere Group

<div>
 
 Account Manager | Entry Level Sales
 
 
 
 
 
 At Competere Group Inc, our clients use our portfolio of sales solutions, including our systems and processes, to help grow their customer base. As an Account Manager, you'll provide innovative, industry-leading sales solutions for our clients and proactively identify new opportunities for growth.
 
 
 
 
 
 Some of our most successful Account Managers come from various backgrounds and walks of life. We are an equal-opportunity employer actively seeking the kind of employee who works hard, has fun, and enjoys working with people. We do not work remotely so if you&rsquo;re the kind of person who has been itching for that human connection, this is the place for you! You don&rsquo;t need any experience in this role due to our training curriculum but you do need a great &ldquo;go-get-em&rdquo; attitude and work ethic.
 
 
 
 
 
 Initial Entry Level Account Manager Responsibilities:
 
 
 
 
 <ul>
 <li>
 Engage with customers, in-person, in a professional, friendly manner
 </li>
 <li>
 Operates as the point of contact for assigned customers in your given sales territory on behalf of major companies.
 </li>
 <li>
 Generate sales among customer accounts
 </li>
 <li>
 Answer customer queries and identifies new business opportunities
 </li>
 <li>
 Work with the team on sales goals and business development needs
 </li>
 </ul>
 
 
 
 
 Basic Qualifications for the Entry Level Account Manager Role
 
 
 
 
 <ul>
 <li>
 A Degree is preferred but not required as you do not need a degree to be great at sales or management; just a willingness to work hard and enjoy working with others
 </li>
 <li>
 Good communication and interpersonal skills
 </li>
 <li>
 Confidence
 </li>
 <li>
 Leadership
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Systematic
 </li>
 <li>
 Reliable transportation (this position is based in Atlanta and is not remote)
 </li>
 <li>
 In the military? Thank you for your service! Additionally, we have a systematic work structure and train from the ground up. We would love to review your application.
 </li>
 </ul>
 
 
 
 
 Some of the Benefits:
 
 
 
 
 <ul>
 <li>
 Advancement Opportunities - we are growing with our clients and we are looking for someone to grow with us!
 </li>
 <li>
 Competitive compensation plan ranging from $45000-60000 depending on commissions
 </li>
 <li>
 Hands-on training &amp; positioning techniques that will help you succeed anywhere!
 </li>
 <li>
 We are excited to provide growth and coaching for not only our clients but also our team!
 </li>
 <li>
 Positive light-hearted company culture!
 </li>
 <li>
 Sound interesting? Come join a team that enjoys the same things you do and want out of life! We love to hang out.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Most of our key players enjoy being active in almost any sport, traveling, exploring the city, catching an event, hiking, and traveling.
 </li>
 </ul>
</div>

Account Manager Entry Level

Bain & Company

<div>WHAT MAKES US A GREAT PLACE TO WORK
We are proud to be consistently recognized as one of the world&rsquo;s best places to work. We are currently the #1 ranked consulting firm on Glassdoor&rsquo;s Best Places to Work list and have maintained a spot in the top four on Glassdoor&rsquo;s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don&rsquo;t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.
WHO YOU&rsquo;LL WORK WITH
As the Manager, Practice Marketing, you&rsquo;ll join an international, high-energy marketing team where collaboration and innovation thrive. This is a hands-on role at the forefront of driving Bain&rsquo;s brand and reputation.
WHERE YOU&rsquo;LL FIT WITHIN THE TEAM
You&rsquo;ll collaborate with a variety of teams, including editorial, brand, SEO, paid media, email, PR, and events to deliver high-impact campaigns.
This role offers global exposure, an opportunity to learn from the best, and a chance for you to make a meaningful impact on Bain&rsquo;s growth and leadership in the consulting industry.
WHAT YOU&rsquo;LL DO<div><ul><li>
Contribute to the development of marketing strategies that increase awareness and credibility for Bain and our core solutions, in support of commercial objectives<ul><li>
Develop an understanding of target audiences and key clients; find new and innovative ways to reach them e.g., through events, targeted advertising, speaking opportunities, influencer collaborations.</li><li>
Use data to develop performance insights; proactively monitor and analyze to make ensure activities reach key client decision makers. Make recommendations for improvements.</li><li>
Maintain knowledge of industry trends as well as marketing trends, in order to inform decision-making.</li><li>
Conduct market and competitor research to inform the development and positioning of our expertise, as well as overall marketing approach.</li><li>
Leverage Bain&rsquo;s CRM system, understanding the core functionality and the insight it provides into target audiences.</li></ul></li></ul></div><div><ul><li>
Develop, drive and execute highly impactful, cross-channel marketing campaigns in close collaboration with other marketing teams<ul><li>
Establish credentials with stakeholders and act as an advisor on marketing campaigns</li><li>
Responsible for the execution of campaigns across multiple channels, leveraging a strategic mix of assets, e.g., email, paid media, social media, video, and in-person activations; have working knowledge of options available, when to use and ways to optimize.</li><li>
Develop events strategy, including recommended Bain-hosted client events and identification of third party conferences and how we should engage with them (i.e. sponsorship, speaking engagement, etc); includes invites, follow-ups, etc.</li><li>
Create, update, and maintain foundational marketing assets such as webpages, partner profiles, and related materials, prioritizing relevant and timely updates.</li><li>
Responsible for deploying email strategy, including selecting content and recommending framing for key audiences.</li><li>
Measure the results of campaigns and major deliverables through both analytics and direct feedback; present actionable insights to refine strategies.</li><li>
Responsible for keeping content and campaign information updated and available to cross-functional teams to enable visibility and collaboration</li><li>
Create communications to promote marketing activities to key internal audiences</li></ul></li></ul></div><ul><li>
Proactively team with Account Marketing, sharing client-centric intel as input to industry, sector and capability marketing strategies<ul><li>
As needed, deploy account-based marketing programs to select priority accounts, supporting must-win opportunities, in partnership with Account Marketing leads.</li><li>
Assist with the execution of 1:few and 1:1 campaigns across multiple channels.</li><li>
Have working knowledge of options available, when to use, and ways to optimize.</li></ul></li></ul><div><ul><li>
Play an active role in our team<ul><li>
Contribute to continuous process improvement by providing constructive feedback and working hand in hand with colleagues to problem solve.</li><li>
Actively embrace the use of new tools, including GenAI, to support and improve overall team efficiency.</li><li>
Be a flexible and adaptable team member to support new projects and team needs as they arise.</li></ul></li></ul></div>
ABOUT YOU<div><ul><li>
An undergraduate degree in business / marketing</li><li>
6-7+ years of relevant B2B marketing experience is a must</li><li>
Expertise and previous experience in marketing programs and processes</li><li>
Ability to proactively conceive and suggest new approaches and solutions</li><li>
Demonstrated ability to take a lead on coordinating and executing distinct projects and/or large and regional events, including managing the budget, contributing to objective / goal definition etc.</li><li>
Demonstrated ability to understand marketing objectives and priorities, as well as content development strategy</li><li>
Effective written and oral communication skills, ability to liaise with stakeholders of various seniorities with minimal input from manager</li><li>
Ability to interact with external contacts / parties as knowledgeable Bain marketing representative</li><li>
Client-centric mindset</li><li>
Ability to remain calm and composed under pressure, and ability to pivot based on input from senior partners</li></ul></div>
Preferred:<div><ul><li>
Professional services experience</li><li>
Experience in the relevant industry</li><li>
Account rep experience a plus</li></ul></div> 
U.S. Compensation Information 
Some local governments in the United States require a good-faith, reasonable salary range to be included in job postings for open roles. The estimated annualized compensation for this role is as follows:<ul><li>In Atlanta, GA, the good-faith, reasonable annualized full-time salary range for this role is between $97,500-$117,000, placement within this range will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level</li><li>In Boston, MA, the good-faith, reasonable annualized full-time salary range for this role is between $112,000-134,500, placement within this range will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level</li><li>In Chicago, IL, the good-faith, reasonable annualized full-time salary range for this role is between $107,500-128,500, placement within this range will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level</li></ul>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div>

Manager, Account Marketing (7-month Contract)

NICE Actimize

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>
So, what&rsquo;s the role all about?

NiCE is seeking a Senior Customer Success Manager, VRS to join our VRS Public Safety team. As a member of the Value Realization Services team, you will be responsible for ensuring that customers fully realize the value of NICE&rsquo;s cloud-based Evidencentral digital evidence management platform, by actively guiding them through the business process transformation associated with the technology adoption process, and regularly monitoring key metrics that demonstrate adoption and usage , while proactively identifying, prioritizing and addressing any potential roadblocks that impact successful adoption and usage.

NiCE&rsquo;s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better &ndash; whether it&rsquo;s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NiCE also helps everyone work better together, so justice flows more smoothly, from incident to court.

How will you make an impact?
<ul>
<li>Serving as the primary customer contact and advocate for the post-sales customer journey for identified accounts</li>
<li>Building and executing an account specific relationship framework (executive sponsor, technical and operational leadership), inclusive of regularly scheduled status calls, quarterly business reviews, roadmap reviews and account planning sessions.</li>
<li>Running regular, proactive meetings and other communications with each client. Keeps meticulous records, and is accountable for internal and external follow-through (leveraging resources and associated teams at NiCE)</li>
<li>Accountable for driving customer adoption of Evidencentral as measured by consumption of services according to contracted amount, usage rates, and NPS/CSAT</li>
<li>Driving customer adoption and consumption by educating customer on how to internally promote the use of Evidencentral, identifying and prioritizing critical use cases and applying critical features, driving expansion, then monitoring consumption usage</li>
<li>Connecting the value realized by customers to the vision they embraced when NiCE solutions were selected through initial workshop/consulting engagements</li>
<li>Leveraging internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.</li>
<li>Identifying blockers for adoption and consumption and finds solutions by collaborating with clients and cross-functional Public Safety and Justice teams.</li>
<li>Syncing and collaborates with other Value Realization Services Managers to share and leverage insights across all customer accounts</li>
<li>Actively farms existing account base to identify upsell and cross-sell opportunities.</li>
<li>Providing valuable account information and insight to sales team to fuel the sales engine, and to help refine go-to-market approach, thus influencing both upsales and new sales.</li>
<li>Leading the renewal and expansion of subscription services for assigned accounts, works with sales through NiCE&rsquo;s admin process</li>
</ul>
Have you got what it takes?
<ul><li>Bachelor&rsquo;s degree required</li>
<li>5+ years&rsquo; experience in account/client relationship management</li>
<li>User application training experience is desirable</li>
<li>Operational process re-engineering experience is desirable</li>
<li>Excellent organizational and multi-tasking skills, ability to remain calm under pressure and &lsquo;think on one&rsquo;s feet&rsquo;</li>
<li>Exceptional interpersonal, listening, written and verbal communication skills are a must.</li>
<li>Exceptional presentation skills and ability to create organized and thoughtful presentations</li>
<li>Ability to learn about technology solutions and be able to teach and inspire others on how to use the solution and get value from the solutions</li>
<li>Ability to lead and motivate, develop clear and creative solutions and manage multiple initiatives simultaneously.</li>
<li>Comfortable dealing with complex customer relationships, decision processes and competing agendas.</li>
<li>Proven track record of successfully building and nurturing client relationships.</li>
<li>Superior critical thinking, decision making and problem-solving skills.</li>
<li>Ability to travel</li></ul> 


What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 


Requisition ID: 9304 
Reporting into: Manager, Customer Success Management 
Role Type: Individual Contributor</div><div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Senior Customer Success Manager

NICE

<div><div>At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.</div>
So, what's the role all about?

NiCE is seeking a Senior Customer Success Manager, VRS to join our VRS Public Safety team. As a member of the Value Realization Services team, you will be responsible for ensuring that customers fully realize the value of NICE's cloud-based Evidencentral digital evidence management platform, by actively guiding them through the business process transformation associated with the technology adoption process, and regularly monitoring key metrics that demonstrate adoption and usage , while proactively identifying, prioritizing and addressing any potential roadblocks that impact successful adoption and usage.

NiCE's Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better &ndash; whether it's responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NiCE also helps everyone work better together, so justice flows more smoothly, from incident to court.

How will you make an impact?
<ul>
<li>Serving as the primary customer contact and advocate for the post-sales customer journey for identified accounts</li>
<li>Building and executing an account specific relationship framework (executive sponsor, technical and operational leadership), inclusive of regularly scheduled status calls, quarterly business reviews, roadmap reviews and account planning sessions.</li>
<li>Running regular, proactive meetings and other communications with each client. Keeps meticulous records, and is accountable for internal and external follow-through (leveraging resources and associated teams at NiCE)</li>
<li>Accountable for driving customer adoption of Evidencentral as measured by consumption of services according to contracted amount, usage rates, and NPS/CSAT</li>
<li>Driving customer adoption and consumption by educating customer on how to internally promote the use of Evidencentral, identifying and prioritizing critical use cases and applying critical features, driving expansion, then monitoring consumption usage</li>
<li>Connecting the value realized by customers to the vision they embraced when NiCE solutions were selected through initial workshop/consulting engagements</li>
<li>Leveraging internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.</li>
<li>Identifying blockers for adoption and consumption and finds solutions by collaborating with clients and cross-functional Public Safety and Justice teams.</li>
<li>Syncing and collaborates with other Value Realization Services Managers to share and leverage insights across all customer accounts</li>
<li>Actively farms existing account base to identify upsell and cross-sell opportunities.</li>
<li>Providing valuable account information and insight to sales team to fuel the sales engine, and to help refine go-to-market approach, thus influencing both upsales and new sales.</li>
<li>Leading the renewal and expansion of subscription services for assigned accounts, works with sales through NiCE's admin process</li>
</ul>
Have you got what it takes?
<ul><li>Bachelor's degree required</li>
<li>5+ years' experience in account/client relationship management</li>
<li>User application training experience is desirable</li>
<li>Operational process re-engineering experience is desirable</li>
<li>Excellent organizational and multi-tasking skills, ability to remain calm under pressure and 'think on one's feet'</li>
<li>Exceptional interpersonal, listening, written and verbal communication skills are a must.</li>
<li>Exceptional presentation skills and ability to create organized and thoughtful presentations</li>
<li>Ability to learn about technology solutions and be able to teach and inspire others on how to use the solution and get value from the solutions</li>
<li>Ability to lead and motivate, develop clear and creative solutions and manage multiple initiatives simultaneously.</li>
<li>Comfortable dealing with complex customer relationships, decision processes and competing agendas.</li>
<li>Proven track record of successfully building and nurturing client relationships.</li>
<li>Superior critical thinking, decision making and problem-solving skills.</li>
<li>Ability to travel</li></ul> 


What's in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 


Requisition ID: 9304 
Reporting into: Manager, Customer Success Management 
Role Type: Individual Contributor<div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Team Velocity Marketing

<div>As a Website Performance Manager, you are the Website relationship owner. You will transform from the traditional &lsquo;reactive&rsquo; to a &lsquo;proactive&rsquo; mindset and will drive the vision and delivery of our website products. You will support and respond to all dealership inquiries quickly, solving most issues instantly. The customer will always feel as though you are there to help them. You will be responsible for product retention, while presenting both revenue and non-revenue generating enhancements. You will assist with portfolio application growth, finding ways to expand the relationship while also monitoring and maintaining customer happiness.
This is a full-time, salaried, remote position. Candidates must reside in the Continental U.S., Eastern or Central time zone highly preferred.
Key Performance Indicators 
KPIs are measured so that we can be sure the division is moving in the right direction at the right speed:
<ul><li>Retention (Retention Rate)</li>
<li>Expansion (Revenue per Customer)
</li><li>Engagement (Average Response Rate)
</li><li>Adoption (Utilization)</li>
<li>Advocacy (NPS Survey Results)</li>
</ul>
Roles &amp; Responsibilities
<ul><li>Build and maintain relationships with a portfolio of clients and ensure customers&rsquo; needs are the driving force behind every priority, decision, and activity</li>
<li>Responsible for a full and/or complex account load</li>
<li>Speak with customers to understand and articulate user problems that Team Velocity is uniquely positioned to solve, while triaging and prioritizing bugs and issues
</li><li>Execute monthly reporting with your customer to ensure a healthy and satisfied relationship. Reporting capabilities include, KPIs (engagement rates, lead submissions, and behavior), Google Analytics, Search Engine Optimization (including SME where applicable), and priorities and expectations provided by the customer</li>
<li>Assess, prioritize, and present new feature requests received from your customers to leadership</li>
<li>Communicate priorities, timelines and deadlines to the customer demonstrating responsiveness and providing guidance they need, not just what they ask for</li>
<li>Leverage Salesforce to create product backlogs, track cases, and monitor team efficiency</li>
<li>Work with your Customer Success counterparts to drive portfolio application growth via opportunities for upsell, expansion and upgrades, to ultimately increase the lifetime value (LTV) of your customer</li>
<li>Responsible for external client retention by working independently to effectively managing the progress and results of all accounts assigned within their portfolio</li>
<li>Collaborate with inter-departmental divisions (digital, creative services, etc.) coordinating priorities and requests needed to support both reactive and proactive support, and to provide streamlined service for the dealer</li>
<li>Provide recommendations regarding site performance and enhancements in the form of creative services, third-party advisements, design responsiveness, and more</li>
</ul>
Qualifications
<ul><li>BS/BA in related discipline OR an equivalent combination of education and work experience</li>
<li>2-3+ years&rsquo; experience in automotive digital advertising account management, REQUIRED</li>
<li>Demonstrated understanding of dealership operations
</li><li>Proven experience and demonstrated ability to effectively work with all levels within the dealership</li>
<li>Demonstrated working knowledge of digital marketing strategy for websites and advertising (SEM, display, SEO, Google Ads, Bing, etc.)</li>
<li>Google certifications (Ads, Analytics, Video, Mobile, etc.)</li>
<li>Demonstrated written, verbal, and phone communication, and interpersonal skills</li>
<li>Demonstrated customer service skills and outstanding relationship management capabilities</li>
<li>Highly motivated self-starter capable of working in a team environment</li>
<li>Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven</li>
<li>Demonstrated knowledge in using Salesforce</li>
<li>Proficient with MS Office &ndash; Word, Excel &amp; PowerPoint</li>
<li>Working knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics</li>
<li>Solid analytical skills and data-driven thinking</li>
<li>Possess the skills and ability to work independently</li>
</ul>
Compensation 
Competitive compensation will be commensurate with experience. Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.
Next Steps 
If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application. Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.
ABOUT TEAM VELOCITY 
Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide. We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity&rsquo;s proprietary technology platform Apollo&reg; analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.
Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.
Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.</div>

Website Performance Manager | Team Yankee

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Website Performance Manager | Team Yankee