account manager

account executive

AJC International

<div>AJC Freight Solutions is a diversified logistics service provider specialized in Truck Brokerage, Ocean &amp; Air Freight Management Services, Third Party Logistics, International Freight Forwarding, and Customs House Brokerage for importers and exporters in the United States including Puerto Rico and the Caribbean. Our core competency is to manage the transport of merchandise, domestically and internationally, with superior customer service supported by integrated management systems. AJC takes a customer-centric approach, recognizing that each client's requirements are unique. To learn more about AJC Logistics, visit our website at http://www.ajclogistics.com. 
Position Summary:

We are looking for a motivated Inside Account Executive to join our team. The Account Executive will be responsible for driving profitable sales by adding new accounts and growing revenue. You will work in an exciting, high-energy environment with an open family vibe. Our Atlanta office is growing and looking to add the right individual(s) that share similar goals of let&rsquo;s work hard, have fun and make money. 
Tools For Success:

Essential Traits &amp; Skills

To be considered, candidates must have:
<ul>
<li>Enjoys a daily challenge with a very competitive mindset to hit goals.</li>
<li>Ability to work both alone and collaborate with other teams</li>
<li>Strong active listening and effective verbal &amp; written communication skills.</li>
<li>Have good time management skills to manage multiple tasks effectively</li>
<li>Enjoys being part of a team and organization that really wants everyone to succeed in a fun/friendly environment and be rewarded for your efforts</li></ul> 


Education &amp; Experience:
<ul>
<li>Bachelor&rsquo;s Degree (Or Graduating Fall 2025) or equivalent experience in Logistics &amp; Supply Chain Management</li></ul></div>

AJC Freight Solutions: Account Executive

InCharge Energy

<div>The Opportunity

InCharge Energy is seeking a dynamic Account Executive &ndash; SLED &amp; Utilities to engage with our key clients in the State, Local, Education, Federal and Utility sectors in the Eastern US. This role is crucial for supporting our mission to reduce emissions through vehicle and fleet electrification. As a member of our sales team, you'll lead the development and delivery of innovative solutions, including EV charging infrastructure, software, Charging as a Service (CaaS), solar, battery storage, EPC, service &amp; support. If you are passionate about making a significant impact in a fast-paced environment and are looking for career advancement, we invite you to join us.

What You'll Do
<ul>
<li>Serve as the primary point of contact for SLED customers</li>
<li>Establish and maintain strong, enduring relationships with clients, ensuring their satisfaction and continued partnership</li>
<li>Act as a trusted advisor to customers, delivering customized solutions tailored to their specific needs</li>
<li>Develop and implement EV charging solutions that incorporate hardware, software, battery storage systems, EPC, service &amp; support</li>
<li>Negotiate and close contracts, driving revenue growth and customer engagement</li>
<li>Guide customers on local, state, and federal incentives and grants</li>
<li>Identify and pursue new business opportunities within existing accounts to meet or exceed sales quotas</li>
<li>Utilize Salesforce for effective sales forecasting and customer relationship management</li>
</ul>
Your Experience and Capabilities
<ul>
<li>Bachelor's degree with 2-5 years of sales or project management experience, particularly with EV charging projects with SLED customers and/or utilities</li>
<li>Relevant industry experience in fleets, electric vehicles, solar, OEM sales and service, or a related field</li>
<li>Exceptional communication skills, capable of engaging with senior management and maintaining thorough client and internal documentation</li>
<li>Proven ability to collaborate effectively across multiple departments, including sales, marketing, engineering, product development, and operations, to develop superior customer solutions</li>
<li>Highly organized and detail-oriented, adept at multitasking and thriving under tight deadlines in a fast-paced environment</li>
<li>Proficiency with Salesforce.com or similar CRM tools</li>
<li>Willingness to travel 25% or more to meet business and client needs</li>
<li>Location: Atlanta, GA or Richmond, VA</li>
</ul><div>
What We Offer

Full-time employees enjoy competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year.

Equal Opportunity Employer

Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

CCPA disclosure notice here.</div></div>

Account Executive – SLED & Utilities

MetLife

<div>
 
 Requirements
 
 
 
 
 Description and Requirements
 
 
 
 Account Manager
 
 
 Hybrid - Atlanta, GA or Tampa, FL
 
 
 
 Role Value Proposition
 
 
 
 Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Directly aligned to assigned distributions&rsquo; book of business for 2-5K lives that varies in level of complexity.
 </li>
 <li>
 Accountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyalty
 </li>
 <li>
 Facilitate weekly calls with internal partners who share common broker/customer relationships to ensure deliverables are met.
 </li>
 <li>
 Serve as the single point of contact with overall accountability for broker service-related customer inquiries and escalations and work with internal partners to meet expectations and resolve all concerns including but not limited to experience reports and broker commissions.
 </li>
 <li>
 Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/revenue, in collaboration with Account Executive, and Underwriting.
 </li>
 <li>
 Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant.
 </li>
 <li>
 Track the performance of the services provided, analyze results and provide insights and recommendation for improvement. Present results, along with other members of the MetLife account team, at Broker Stewardship.
 </li>
 <li>
 Actively participate in finalist meetings for prospective customers and implementation meetings, as needed
 </li>
 <li>
 Demonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.)
 </li>
 <li>
 Responsible for book of business renewal oversight and persistency and profitability outcomes, in coordination with Account Executive and Underwriter.
 </li>
 <li>
 Develop and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients engaged.
 </li>
 <li>
 Maintain accurate customer information, references, and account plans in salesforce.com, in collaboration with Client Service Consultant
 </li>
 <li>
 Ensure timely submission and validation of Broker of Record (BOR) changes.
 
 
 
 </li>
 </ul>
 
 Required Experience and Skills:
 
 
 
 <ul>
 <li>
 5+ years related industry experience, such as account management or customer service working in a fast paced, complex environment
 </li>
 <li>
 Strong group benefits product knowledge and possess in-depth knowledge of plan designs, benefit features and how claims are paid
 </li>
 <li>
 Strong understanding of industry marketplace and legal developments.
 </li>
 <li>
 Strong focus on customer satisfaction and obtaining results
 </li>
 <li>
 Proven ability in building relationships both internally and externally with people at all levels of the organization
 </li>
 <li>
 Ability to analyze data to influence and execute on renewal decisions
 </li>
 <li>
 Strong critical thinking, problem-solving skills to deliver client focused solutions and commitment to meeting metrics
 </li>
 <li>
 Strong experience using Salesforce
 </li>
 <li>
 Must already hold or be able to obtain State Life, Accident and Health license within 90 days of date of hire
 </li>
 <li>
 Regular travel in local market (10% - 20%)
 
 
 
 </li>
 </ul>
 
 Preferred Experience And Skills
 
 
 
 <ul>
 <li>
 High School diploma required, Bachelors degree in related field preferred
 </li>
 <li>
 7+ years related account management or customer service experience in the insurance industry
 
 
 
 </li>
 </ul>
 Location Expectation: This is a hybrid role
 
 requiring a minimum of 3 days per week
 
 in office.
 
 
 The expected salary range for this position is $76,500 - $100,000.. This role may also be eligible for incentive compensation under the sales plan for the position. All incentives and benefits are subject to the applicable plan terms.
 
 
 
 Benefits We Offer
 
 
 
 Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
 
 
 
 About MetLife
 
 
 
 Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World&rsquo;s 25 Best Workplaces&trade;, as well as the Fortune 100 Best Companies to Work For&reg;, MetLife, through its subsidiaries and affiliates, is one of the world&rsquo;s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
 
 
 Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we&rsquo;re inspired to transform the next century in financial services. At MetLife, it&rsquo;s #AllTogetherPossible . Join us!
 
 
 MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (&ldquo;protected characteristics&rdquo;).
 
 
 If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
 
 
 MetLife maintains a drug-free workplace.
 
 
 $76,500 - $100,000.
</div>

Account Manager

Georgia-Pacific

<div>Your Job
Job Title: National Accounts Sales Manager
Location: Remote
Travel: 50-75%; domestic travel
Pay: $150,000 - $180,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.
Step into a high-impact sales leadership role with Georgia-Pacific Packaging, where you will help shape the future of our national corrugated box business. We're seeking a driven, strategic National Account Sales Manager who thrives on building long-term relationships, solving complex customer challenges, and accelerating growth across a diverse portfolio of national accounts and direct corrugated users.
In this role, you'll be at the forefront of our commercial strategy, driving margin expansion, unlocking new business opportunities, and delivering innovative, value-added packaging solutions that differentiate Georgia-Pacific in the market. This is more than account management; it's the chance to act as a true business partner, influence customer strategy, and contribute to the commercial transformation of our corrugated network.
While this position offers the flexibility of a home-based work environment, you will regularly travel to customer sites, strengthening partnerships through face-to-face engagement.
Our Team
At Georgia-Pacific Corrugated, we are committed to transforming how customers think about packaging. Our culture is rooted in Principle Based Management&trade;, encouraging entrepreneurship, integrity, and continuous improvement at every level. As part of our National Accounts team, you'll work with talented commercial, operations, and supply chain partners who share a commitment to creating long-term value, for our customers, our plants, and our business.
You'll have the platform, support, and autonomy to:<ul><li>
Drive significant revenue and margin growth
</li><li>Influence customer decision-making at the highest levels
</li><li>Lead strategic initiatives that strengthen our national footprint
</li><li>Represent one of the most respected names in corrugated packaging
</li></ul>If you're a results-oriented sales professional ready to elevate your career, we'd love to connect!
What You Will Do<ul><li>
Lead and grow a portfolio of national accounts and major corrugated end users across multiple markets.
</li><li>Achieve year-over-year growth in volume and margin by positioning Georgia-Pacific as a preferred supplier.
</li><li>Develop strategic account plans that deepen customer relationships and expand share of wallet.
</li><li>Deliver creative, value-added solutions, including advanced graphics and digital print offerings, that enhance customer performance and brand presence.
</li><li>Identify new business opportunities through deep understanding of customer operations, supply chain needs, and market trends.
</li><li>Apply a consultative, problem-solving sales approach to guide customers through packaging optimization, total cost reduction, and supply chain efficiency.
</li><li>Work independently and proactively to meet objectives, while collaborating with cross-functional partners on onboarding, implementation, and service execution.
</li><li>Communicate effectively through presentations, business reviews, and data-driven insights that influence customer decisions.
</li><li>Maintain accurate customer pipelines and activity data within Microsoft Dynamics CRM or similar platforms.
</li><li>Leverage Microsoft 365 tools to streamline communication, planning, and customer engagement.
</li><li>Stay current with market dynamics, emerging technologies, and competitive trends in the corrugated packaging industry.
</li></ul>Who You Are (Basic Qualifications)<ul><li>
5-8+ years of progressive experience in corrugated box manufacturing, with a strong background in outside sales, strategic account management, or commercial leadership.
</li><li>Demonstrated success growing revenue, expanding margins, and building long-term customer partnerships.
</li><li>Ability to travel extensively as needed to support customer relationships and business growth, typically ranging from 50-75% domestically.
</li></ul>What Will Put You Ahead<ul><li>
Strong technical understanding of corrugated converting, manufacturing, and supply chain operations.
</li><li>Experience selling complex B2B solutions or working through distribution channels.
</li><li>Completion of advanced sales process training (Franklin Covey, Challenger, Miller Heiman, Carew, or equivalent).
</li><li>Mastery of CRM systems for pipeline discipline and customer strategy development.
</li><li>Experience applying Strategic Account Planning frameworks.
</li><li>Bachelor's degree or higher in Business, Marketing, Engineering, or related field.
</li></ul>At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Who We Are
Georgia-Pacific LLC is a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day -to make everyday products even better.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aqu&iacute; , or tu ).
#LI-LAL
#LI-REMOTE</div>

National Account Sales Manager

PatientPoint

<div>Join PatientPoint to be part of a dynamic team creating change in and around the doctor's office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. 
 
Outside Sales Executive - Healthcare 
 
Job Summary:
 
 
The position is responsible for marketing and 'selling in' various patient engagement and educational digital programs within a selected territory/region to both current clients and new physician offices, specialty provider groups, and health systems. Travel will be required. 
 
What You'll Do: 
 
 
<ul><li>Creatively execute sales activities for assigned territory to meet business objectives.
</li><li>Prospecting new customers including in-person, email, and phone 'cold call' outreach.
</li><li>Develop strategies and enhance relationships with physician offices, specialty group practices and health systems in assigned territory - across all communications (phone, email, Skype/Webinar, In-person).
</li><li>Effective daily time management and logistics planning to conduct sales activities, balancing travel, presentations and outreach daily.
</li><li>Constant follow-up to ensure effective and timely communication on all sales calls.
</li><li>Daily use of Salesforce.com to record all sales activities, prospect accounts and submit paperwork.
</li><li>Staying up to date on customer needs and the competitive landscape.
</li><li>Attend and staff PatientPoint booth at various regional / national trade shows throughout the year.
</li><li>Team collaboration: establishing and maintaining effective working relationships with teammates and internal support departments.
</li><li>Attend and participate effectively in territory, regional and national sales meetings.
</li><li>Communicate and collaborate with Regional VP / SVP on specified quarterly goals and achievements.
</li></ul> 
What We Need: 
 
 
<ul><li>Bachelor's preferred degree or equivalent professional sales experience
</li><li>1+ years of sales experience; requisite comparable experience as deemed appropriate by PatientPoint; ideal candidate can provide goals and how they reached those goals consistently
</li><li>Proficient in Microsoft Word, Excel, Outlook
</li></ul> 
Desired Qualifications: 
 
 
<ul><li>Experience selling into provider medical practices is desired
</li><li>Experience in using Salesforce.com is preferred
</li></ul> 
What You'll Need to Succeed: 
 
 
<ul><li>An entrepreneurial &quot;own the business&quot; work ethic is critical
</li><li>Persuasive-A convincing communicator and presenter
</li><li>Self-Starter-Excels working independently
</li><li>Highly Organized- Effective time management, organization and multi-tasking skills
</li><li>Goal Oriented-Possesses a winning competitive spirit
</li><li>Resourceful-Clever, industrious and adapts quickly
</li><li>Self-Assured-Exhibits and inspires confidence
</li><li>Integrity - Provides accurate information to customers and corporate personnel
</li><li>Strong Communicator - Exhibits very strong verbal and written communication skills
</li><li>Positive &quot;Can Do&quot; Attitude
</li><li>Professional - we are presenting to Doctors, Hospital marketers and medical professionals and a demeanor of professionalism, diplomacy, sensitivity, and tact is key
</li>Team Player - must be able to collaborate with other employees on projects 
<li>
</li></ul> 
 
About PatientPoint:PatientPoint&reg; is the Point of Change company, transforming the healthcare experience through the strategic delivery ofbehavior-changing content at critical moments of care. As the nation's largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and healthbrands with relevant information that is proven to drivehealthier decisions and better outcomes. Learn more atpatientpoint.com. 
 
Latest News &amp; Innovations: 
 
 
<div><ul><li>Named A Best Place to Work Across Multiple Prestigious Platforms! Read More
</li></ul><ul><li>Featured on Built In's article &quot;Companies That Pay Well&quot;. Read More
</li></ul><ul><li>Now Culture Content Certified by VentureFizz. Read More
</li></ul></div> 
What We Offer:
 
We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates. 
 
PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V</div>

Outside Sales Executive - Healthcare

NAPA Auto Parts

<div>Summary
We are seeking a strategic, influential, and experienced Director of Organizational Effectiveness to lead the People team&rsquo;s partnership with the Transformation Office on all key strategic imperatives and transformation initiatives. This senior leadership role drives the integration of people strategies with the broader business transformation agenda, ensuring organizational design, change readiness, and workforce transformation efforts are expertly designed and executed to deliver measurable impact.
Responsibilities<ul><li>
Provide partnership and advisory support to the Transformation Office and business leaders on strategic imperatives, integrating human capital insights into transformation planning and delivery.</li><li>
Lead and own large-scale organizational design and workforce transformation efforts, including enterprise-wide structure redesigns, role architecture, spans of control, and capability shifts.</li><li>
Serve as a key People leadership voice in cross-functional transformation governance forums, influencing strategy and decision-making at the senior executive level.</li><li>
Drive the development and execution of a comprehensive people enablement framework aligned to transformation goals, incorporating change management, talent mobility, leadership development, and culture evolution.</li><li>
Direct complex stakeholder engagement strategies to align leadership teams, HR partners, and business units around transformation priorities and organizational changes.</li><li>
Oversee analysis of organizational diagnostics and people data to identify risks, opportunities, and workforce requirements, delivering strategic recommendations to senior leadership.</li><li>
Collaborate closely with HR Business Partners, Centers of Excellence and other business units to ensure organizational and talent strategies support business agility and performance.</li><li>
Champion and model inclusive leadership, promoting a culture of engagement, innovation, and continuous improvement during transformation.</li><li>
Monitor, measure, and report on the impact of people initiatives on transformation outcomes and employee experience.</li></ul>
Qualifications<ul><li>
10+ years of progressive leadership experience in HR, organizational design, or people strategy roles, with a strong emphasis on supporting business transformation.</li><li>
Demonstrable success leading large-scale organizational design, workforce transformation, and change programs at a senior leadership level.</li><li>
Extensive experience as a strategic People/HR leader partnering with C-suite and executive teams.</li><li>
Strong executive presence and influencing skills capable of driving alignment and commitment in complex, matrixed environments.</li><li>
Proven ability to synthesize complex business and people data to inform strategic decisions and articulate clear, actionable insights.</li><li>
Deep expertise in change management, talent strategy, and organizational effectiveness frameworks.</li><li>
Track record of building and leading high-performing teams and driving cross-functional collaboration.</li><li>
Relevant advanced qualifications in HR, Organizational Development, Business, or related disciplines are highly preferred.</li></ul>
Leadership<ul><li>
Embodies the following values: serve, perform, influence, respect, innovate, team.</li><li>
Effectively communicates by motivating and inspiring others through clear and proactive communication.</li><li>
Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.</li><li>
Makes balanced decisions and thinks strategically by being a forward thinker.</li><li>
Develops high-performing teams by providing inclusive leadership, attracting and developing world-class talent, providing ongoing feedback, and building trust across the organization.</li></ul>
Physical Demands / Working Environment<ul><li>
This role is primarily office-based with a typical work environment involving standard office conditions.</li></ul>
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.</div>

Organizational Effectiveness Director

NICE Actimize

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>
So, what&rsquo;s the role all about?

NiCE is seeking a Senior Customer Success Manager, VRS to join our VRS Public Safety team. As a member of the Value Realization Services team, you will be responsible for ensuring that customers fully realize the value of NICE&rsquo;s cloud-based Evidencentral digital evidence management platform, by actively guiding them through the business process transformation associated with the technology adoption process, and regularly monitoring key metrics that demonstrate adoption and usage , while proactively identifying, prioritizing and addressing any potential roadblocks that impact successful adoption and usage.

NiCE&rsquo;s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better &ndash; whether it&rsquo;s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NiCE also helps everyone work better together, so justice flows more smoothly, from incident to court.

How will you make an impact?
<ul>
<li>Serving as the primary customer contact and advocate for the post-sales customer journey for identified accounts</li>
<li>Building and executing an account specific relationship framework (executive sponsor, technical and operational leadership), inclusive of regularly scheduled status calls, quarterly business reviews, roadmap reviews and account planning sessions.</li>
<li>Running regular, proactive meetings and other communications with each client. Keeps meticulous records, and is accountable for internal and external follow-through (leveraging resources and associated teams at NiCE)</li>
<li>Accountable for driving customer adoption of Evidencentral as measured by consumption of services according to contracted amount, usage rates, and NPS/CSAT</li>
<li>Driving customer adoption and consumption by educating customer on how to internally promote the use of Evidencentral, identifying and prioritizing critical use cases and applying critical features, driving expansion, then monitoring consumption usage</li>
<li>Connecting the value realized by customers to the vision they embraced when NiCE solutions were selected through initial workshop/consulting engagements</li>
<li>Leveraging internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.</li>
<li>Identifying blockers for adoption and consumption and finds solutions by collaborating with clients and cross-functional Public Safety and Justice teams.</li>
<li>Syncing and collaborates with other Value Realization Services Managers to share and leverage insights across all customer accounts</li>
<li>Actively farms existing account base to identify upsell and cross-sell opportunities.</li>
<li>Providing valuable account information and insight to sales team to fuel the sales engine, and to help refine go-to-market approach, thus influencing both upsales and new sales.</li>
<li>Leading the renewal and expansion of subscription services for assigned accounts, works with sales through NiCE&rsquo;s admin process</li>
</ul>
Have you got what it takes?
<ul><li>Bachelor&rsquo;s degree required</li>
<li>5+ years&rsquo; experience in account/client relationship management</li>
<li>User application training experience is desirable</li>
<li>Operational process re-engineering experience is desirable</li>
<li>Excellent organizational and multi-tasking skills, ability to remain calm under pressure and &lsquo;think on one&rsquo;s feet&rsquo;</li>
<li>Exceptional interpersonal, listening, written and verbal communication skills are a must.</li>
<li>Exceptional presentation skills and ability to create organized and thoughtful presentations</li>
<li>Ability to learn about technology solutions and be able to teach and inspire others on how to use the solution and get value from the solutions</li>
<li>Ability to lead and motivate, develop clear and creative solutions and manage multiple initiatives simultaneously.</li>
<li>Comfortable dealing with complex customer relationships, decision processes and competing agendas.</li>
<li>Proven track record of successfully building and nurturing client relationships.</li>
<li>Superior critical thinking, decision making and problem-solving skills.</li>
<li>Ability to travel</li></ul> 


What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 


Requisition ID: 9304 
Reporting into: Manager, Customer Success Management 
Role Type: Individual Contributor</div><div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Senior Customer Success Manager

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