senior customer success manager Jobs in Atlanta

senior customer success manager

service delivery analyst (client service analyst ii) Jobs in Atlanta

service delivery analyst (client service analyst ii)

customer relationship manager ii

Cox Automotive

<div><ul><li>This position is remote/work from home and can be located anywhere within the United States. If within 25 miles of any of the office locations listed, the position will be hybrid.
</li></ul> 
Posting Deadline: Friday, December 19th 
 
The Customer Relationship Manager II is expected to build and maintain relationships with external clients and ensure customer needs are the driving force behind priorities, decisions and activities resulting in product utilization and client retention. The Customer Relationship Manager II is responsible for all day-to-day communications on behalf of the Automotive Marketing Platform (AMP), providing consultation on strategies and execution in subscribed marketing channels. Marketing Channels include but are not limited to: Email, Text, Social, SEO, Creative, Advertising and Direct Mail. This position will work cross functionally with many teams across the organization as the operations and strategic point of contact for their assigned clients. 
 
What You'll Do 
<ul><li>
Provide proactive client relationship management and communication as the primary point of contact for the AMP Marketing Technology Platform.</li><li>
Contribute to customer satisfaction by consistently meeting and/or exceeding expectations and commitments by providing a high level of customer service to both internal and external customers; by solving customer problems quickly and effectively.</li><li>
Work directly, professionally and collaboratively with Clients, internal teams (Product, Implementation, Performance Management, etc.), and other cross-functional teams as required to meet client needs.</li><li>
Maintain expected level of client engagement on a monthly basis in an effort to drive product utilization, performance, and minimize potential client churn risk.</li><li>
Conduct consultative reviews and provide summaries to dealership &amp; dealership group leaders outlining tasks completed, established action items and analysis of marketing/process opportunities to drive product utilization and performance. This is including but is not limited to: marketing templates, customer segments, process trees, ad hoc campaign strategy, task call scripts, etc.</li><li>
Leverage existing and custom CRM report to analyze and evaluate email performance including, but not limited to, emails sent, emails opened, emails clicked, tasks created, tasks completed and deleted, and vehicles sold from email campaigns.</li><li>
Provide guidance to other members of Managed Services and other departments (as appropriate) by sharing experiential knowledge of and coaching others on marketing trends, tactics and marketing in general. The Account Manager should display the utmost quality, confidence and effectiveness when handling VIP accounts, pilot programs, new feature conversations and difficult situations by providing exceptional customer service and maintaining a high degree of professional integrity within all levels of the organization.</li></ul> 

What's In It For You 
 
At Cox, we reward your hard work with meaningful benefits. 
 
First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars! 
 
We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so. 
 
We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more. 
 
Who You Are 
 
Minimum 
<ul><li>
Bachelor's degree in a related discipline and 2 years of account ownership or management experience . The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; a Ph.D. and up to 1 year of experience; or 6 years' experience in a related field.</li><li>
Effective communication skills; written, verbal and presentation</li><li>
Exceptional client relationship, account management, experience</li><li>
Knowledge of Digital Marketing campaigns, customer segmentation and marketing best practices</li><li>
Marketing program experience, including evaluating and utilizing digital marketing and/or CRM systems</li><li>
Strong organizational skills</li><li>
Proactive thinker with ability to absorb high amounts of detail</li><li>
Demonstrated leadership skills</li><li>
Ability to thrive in a fast-paced environment and meet tight deadlines</li><li>
Mental acuity (detail oriented, capable of managing multiple tasks simultaneously, strong prioritization) to execute duties of the position successfully to meet business and client needs</li><li>
Working knowledge of MS office tools</li></ul> 

Preferred 
<ul><li>
Preference will be given to candidates on the Cox Automotive (CAI) Managed Services team.</li><li>
Automotive retail - sales and fixed operations marketing experience</li></ul> 

Join the Cox family of businesses and make your mark today!
 
 
USD 54,200.00 - 81,400.00 per year 
 
Compensation: 
 
Compensation includes a base salary of $54,200.00 - $81,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. 
 
Benefits: 
 
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. 
 
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. 
 
Application Deadline: 12/19/2025</div>

Customer Relationship Manager II

Diaz Foods

<div><div>SUMMARY: Each AR Clerk will have ultimate responsibility for a class of accounts (e.g. Retail Division, Foodservice Division) and ensure effective collection of accounts receivable, including but not limited to the following duties:</div> 
<div></div>
<div></div><div>ESSENTIAL DUTIES AND RESPONSIBILITIES:
</div><div></div><ul><li>Ensure acceptable and timely payment from customers (assigned accounts)
<ul><li>Communication with customers via telephone, text, email or other means</li>
<li>Ability to utilize FTNI or other tools to collect.</li>
</ul></li><li>Conduct research on customer accounts, short payments, skipped invoices, non-sufficient funds checks, etc. (assigned accounts)
<ul><li>Ability to explain to customer and to collect these variance amounts</li>
</ul></li><li>Handles collections process, which includes monitoring (assigned accounts) past due accounts, making collections calls, payment arrangements, mailing of customer statements (assigned accounts) with direction from Collections Manager</li>
<li>Assist with order releasing when necessary</li>
<li>Promote and assist other AR Clerks in the completion of their duties</li>
<li>Promote communication and provide adequate flow of information to Management and with Division Manager</li>
<li>Maintains appropriate communications with other areas including Customer Service, Distribution, Sales and Human Resources</li>
<li>Perform other related duties or special assignments as requested by Collections Manager, Chief Financial Officer or Chief Executive Officer</li></ul> 
<div></div><div>ESSENTIAL SKILLS AND EXPERIENCE:</div>
<ul><li>Sales skills to collect payment from customers while maintaining the relationship between Diaz and the customer</li>
<li>Bilingual is a must (Spanish/English)</li>
<li>Quality orientation and attention to detail</li>
<li>Problem analysis and problem resolution</li>
<li>Excellent interpersonal and communication skills</li>
<li>High performance and a strong team player</li>
<li>Quality management</li>
<li>Maintaining compliance with policies and procedures</li>
<li>Computer proficiency
<ul><li>Use of Office @ Hand is required</li></ul></li></ul></div><div></div>

Bilingual Collector Clerk

ABM Industries Inc.

<div>The Post Event Manager is an overnight position that will require the selected candidate to work events and post events as needed. This will include weekends and holidays. An ABM Onsite Post Operations Manager for the Sports &amp; Entertainment Vertical Market is responsible for the operational and financial success of his/her project. This person leads a diverse team, engages in regular client interaction, ensures quality services are provided at the site in alignment with contractual agreements and budgetary requirements, achieves operational and financial goals, plans and directs activities to promote project profitability, meets financial objectives by controlling expenses, retaining current customer(s), and expanding billable services.

This position will require the selected candidate to work events and post events as needed. This will include weekends and holidays. Your Availability must be flexible.

Compensation: $75-80 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant&rsquo;s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program 


Position Requirements:
<ul><li>A passion for serving others and helping others to succeed.</li></ul>

&bull; Excellent personal organization skills. &bull; Excellent follow-up and an eye for detail.
<ul><li>Anticipates problems and proactively implements preventative action plans.</li></ul>
<ul><li>Flexibility to respond to urgent client requests on evenings and weekends when necessary.</li></ul>
<ul><li>Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications</li></ul>
<ul><li>Excellent verbal and written business communication skills.</li></ul>

Preferred Knowledge/Experience:
<ul><li>Understanding of the service industry practices, process and trends.</li></ul>
<ul><li>Prior management or supervisor experience in the sports and/or entertainment fields.</li></ul>
<ul><li>Solid accounting and business acumen.</li></ul>

Project Management &amp; Client Relations:
<ul><li>Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner; utilize knowledge of labor agreements to ensure that contract provisions are met;</li></ul>
<ul><li>Develop and maintain close relationship with customers; meet with customers to conduct inspections, discuss special needs or change sin service and plan for future customer needs;</li></ul>
<ul><li>Provide customers with information regarding additional services available at ABM;</li></ul>
<ul><li>Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback ;</li></ul>
<ul><li>Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention;</li></ul>
<ul><li>Inform management and leadership of status of work; identify potential issues and recommend appropriate action;</li></ul>

&bull; Participates with other ABM management in regular meetings and calls to review project specific issues and develop recommendations; &bull;

 Operates with high degree of autonomy; independently plans activities to meet objectives; keeps leadership informed of business issues impacting effectiveness of project; promptly escalates serious issues to immediate management.
<ul><li>Excellent customer service skills to ensure customer retention, enhance service delivery and sell services. Employee Relations and Supervision:</li></ul>
<ul><li>Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs.</li></ul>
<ul><li>Recommend staffing levels; work with management and HR to hire, train and evaluate staff; and</li></ul>
<ul><li>Understand applicable union contracts and develop effective working relationship with local labor unions.</li></ul>

Sales and Marketing:
<ul><li>Develop and maintain solid relationship with customer and be the face of ABM for the customer</li></ul>

Understand customer requirements and offer ABM services to meet their needs.
<ul><li>Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work);</li></ul>

Financial:
<ul><li>Inventory control to ensure labor and supplies are within budget.</li></ul>
<ul><li>Report accidents and property damage in an accurate and timely manner</li></ul> 


#200<div>
About Us
 
 
ABM (NYSE: ABM) is one of the world&rsquo;s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM&rsquo;s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries &ndash; from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
 
 
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
 
 
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
 
 
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you&rsquo;ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you&rsquo;re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
 
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.</div></div>

Janitorial Post Event Manager

Diversified Maintenance

<div>Area Manager<h2 class="jobSectionHeader">
Overview</h2>
Join Diversified Maintenance! We're committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities. Be part of a welcoming and collaborative team where innovation meets excellence. We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal restoration. If you want to make a meaningful impact and build a lasting career, we have opportunities for you. Join us and grow with a leader in the industry!<h2 class="jobSectionHeader">
Job Description</h2>
Diversified Maintenance is hiring an Area Manager. The Area Manager is responsible for the overall supervision of janitorial staff at assigned sites. The Area Manager also ensures customer satisfaction through the delivery of quality service and provides this service in a timely manner within the established budget. 
RESPONSIBILITIES:
<ul><li>Selection and placement of janitorial personnel; hiring decisions, performance appraisals, design and implement career development and performance improvement plans</li>
<li>Understand and champion the company's strategic principles, core values and people culture</li>
<li>Assign duties and tasks to employees and inspect work for cleanliness and completion; review worked performed to ensure quality of service to our customers</li>
<li>Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget</li>
<li>Conduct new hire orientation, safety training, job training, etc. to assure hourly employees can perform tasks in an efficient and safe manner</li>
<li>Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.</li>
<li>Create an open line of communication by assisting in employee relations problems, and coaching and counseling employees to empower success</li>
<li>Establish relationships with customers by visiting accounts on a regular basis to ensure the highest quality of service</li>
<li>Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible</li>
<li>Document customer contacts and concerns on an on-going basis, and assist with follow through to ensure issues are resolved, delegate tasks to resolve customer concerns</li>
<li>Monitor assigned accounts for work order opportunities and additional work that can be added to the contract</li>
<li>Ensure all mandatory Quality Control site visits are completed and recorded</li>
<li>Spend time at account locations to support outcomes to meet customer needs</li></ul>
QUALIFICATIONS (MUST HAVE):
<ul><li>High school diploma or equivalent</li>
<li>Minimum of two (2) years of management experience in a service-related industry, preferably janitorial industry</li>
<li>Business level oral and written communication skills; ability to speak, read, and write fluently in English</li>
<li>Ability to multitask and adapt to changing environments</li>
<li>Excellent customer service skills; active listening skills</li>
<li>Ability to lead and encourage teamwork; ability to negotiate and resolve conflict</li></ul>
PREFERRED QUALIFICATIONS (NICE TO HAVE):
<ul><li>Bilingual (Spanish)</li>
<li>Prior cleaning or janitorial experience</li>
<li>Familiarity with custodial practices and commercial cleaning standards</li>
<li>Knowledge of floor care techniques including buffing and waxing</li>
<li>Experience in industrial cleaning or facilities maintenance</li></ul>
BENEFITS:
<ul><li>Medical, dental, vision, basic life, AD&amp;D, retirement plan and disability insurance</li>
<li>Eight paid holidays annually, five sick days, and four personal days</li>
<li>Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.</li></ul><h2 class="jobSectionHeader">
Closing</h2>
Diversified Maintenance is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. 
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department.<h2 class="jobSectionHeader">
Requisition ID</h2> 
2025-1492291</div>

Area Manager

NICE Actimize

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>
So, what&rsquo;s the role all about?

NiCE is seeking a Senior Customer Success Manager, VRS to join our VRS Public Safety team. As a member of the Value Realization Services team, you will be responsible for ensuring that customers fully realize the value of NICE&rsquo;s cloud-based Evidencentral digital evidence management platform, by actively guiding them through the business process transformation associated with the technology adoption process, and regularly monitoring key metrics that demonstrate adoption and usage , while proactively identifying, prioritizing and addressing any potential roadblocks that impact successful adoption and usage.

NiCE&rsquo;s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better &ndash; whether it&rsquo;s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NiCE also helps everyone work better together, so justice flows more smoothly, from incident to court.

How will you make an impact?
<ul>
<li>Serving as the primary customer contact and advocate for the post-sales customer journey for identified accounts</li>
<li>Building and executing an account specific relationship framework (executive sponsor, technical and operational leadership), inclusive of regularly scheduled status calls, quarterly business reviews, roadmap reviews and account planning sessions.</li>
<li>Running regular, proactive meetings and other communications with each client. Keeps meticulous records, and is accountable for internal and external follow-through (leveraging resources and associated teams at NiCE)</li>
<li>Accountable for driving customer adoption of Evidencentral as measured by consumption of services according to contracted amount, usage rates, and NPS/CSAT</li>
<li>Driving customer adoption and consumption by educating customer on how to internally promote the use of Evidencentral, identifying and prioritizing critical use cases and applying critical features, driving expansion, then monitoring consumption usage</li>
<li>Connecting the value realized by customers to the vision they embraced when NiCE solutions were selected through initial workshop/consulting engagements</li>
<li>Leveraging internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.</li>
<li>Identifying blockers for adoption and consumption and finds solutions by collaborating with clients and cross-functional Public Safety and Justice teams.</li>
<li>Syncing and collaborates with other Value Realization Services Managers to share and leverage insights across all customer accounts</li>
<li>Actively farms existing account base to identify upsell and cross-sell opportunities.</li>
<li>Providing valuable account information and insight to sales team to fuel the sales engine, and to help refine go-to-market approach, thus influencing both upsales and new sales.</li>
<li>Leading the renewal and expansion of subscription services for assigned accounts, works with sales through NiCE&rsquo;s admin process</li>
</ul>
Have you got what it takes?
<ul><li>Bachelor&rsquo;s degree required</li>
<li>5+ years&rsquo; experience in account/client relationship management</li>
<li>User application training experience is desirable</li>
<li>Operational process re-engineering experience is desirable</li>
<li>Excellent organizational and multi-tasking skills, ability to remain calm under pressure and &lsquo;think on one&rsquo;s feet&rsquo;</li>
<li>Exceptional interpersonal, listening, written and verbal communication skills are a must.</li>
<li>Exceptional presentation skills and ability to create organized and thoughtful presentations</li>
<li>Ability to learn about technology solutions and be able to teach and inspire others on how to use the solution and get value from the solutions</li>
<li>Ability to lead and motivate, develop clear and creative solutions and manage multiple initiatives simultaneously.</li>
<li>Comfortable dealing with complex customer relationships, decision processes and competing agendas.</li>
<li>Proven track record of successfully building and nurturing client relationships.</li>
<li>Superior critical thinking, decision making and problem-solving skills.</li>
<li>Ability to travel</li></ul> 


What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 


Requisition ID: 9304 
Reporting into: Manager, Customer Success Management 
Role Type: Individual Contributor</div><div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Senior Customer Success Manager

NICE

<div><div>At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.</div>
So, what's the role all about?

NiCE is seeking a Senior Customer Success Manager, VRS to join our VRS Public Safety team. As a member of the Value Realization Services team, you will be responsible for ensuring that customers fully realize the value of NICE's cloud-based Evidencentral digital evidence management platform, by actively guiding them through the business process transformation associated with the technology adoption process, and regularly monitoring key metrics that demonstrate adoption and usage , while proactively identifying, prioritizing and addressing any potential roadblocks that impact successful adoption and usage.

NiCE's Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better &ndash; whether it's responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NiCE also helps everyone work better together, so justice flows more smoothly, from incident to court.

How will you make an impact?
<ul>
<li>Serving as the primary customer contact and advocate for the post-sales customer journey for identified accounts</li>
<li>Building and executing an account specific relationship framework (executive sponsor, technical and operational leadership), inclusive of regularly scheduled status calls, quarterly business reviews, roadmap reviews and account planning sessions.</li>
<li>Running regular, proactive meetings and other communications with each client. Keeps meticulous records, and is accountable for internal and external follow-through (leveraging resources and associated teams at NiCE)</li>
<li>Accountable for driving customer adoption of Evidencentral as measured by consumption of services according to contracted amount, usage rates, and NPS/CSAT</li>
<li>Driving customer adoption and consumption by educating customer on how to internally promote the use of Evidencentral, identifying and prioritizing critical use cases and applying critical features, driving expansion, then monitoring consumption usage</li>
<li>Connecting the value realized by customers to the vision they embraced when NiCE solutions were selected through initial workshop/consulting engagements</li>
<li>Leveraging internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.</li>
<li>Identifying blockers for adoption and consumption and finds solutions by collaborating with clients and cross-functional Public Safety and Justice teams.</li>
<li>Syncing and collaborates with other Value Realization Services Managers to share and leverage insights across all customer accounts</li>
<li>Actively farms existing account base to identify upsell and cross-sell opportunities.</li>
<li>Providing valuable account information and insight to sales team to fuel the sales engine, and to help refine go-to-market approach, thus influencing both upsales and new sales.</li>
<li>Leading the renewal and expansion of subscription services for assigned accounts, works with sales through NiCE's admin process</li>
</ul>
Have you got what it takes?
<ul><li>Bachelor's degree required</li>
<li>5+ years' experience in account/client relationship management</li>
<li>User application training experience is desirable</li>
<li>Operational process re-engineering experience is desirable</li>
<li>Excellent organizational and multi-tasking skills, ability to remain calm under pressure and 'think on one's feet'</li>
<li>Exceptional interpersonal, listening, written and verbal communication skills are a must.</li>
<li>Exceptional presentation skills and ability to create organized and thoughtful presentations</li>
<li>Ability to learn about technology solutions and be able to teach and inspire others on how to use the solution and get value from the solutions</li>
<li>Ability to lead and motivate, develop clear and creative solutions and manage multiple initiatives simultaneously.</li>
<li>Comfortable dealing with complex customer relationships, decision processes and competing agendas.</li>
<li>Proven track record of successfully building and nurturing client relationships.</li>
<li>Superior critical thinking, decision making and problem-solving skills.</li>
<li>Ability to travel</li></ul> 


What's in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 


Requisition ID: 9304 
Reporting into: Manager, Customer Success Management 
Role Type: Individual Contributor<div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Cooper Carry

<div>JOB TITLE: Designer II &ndash; Interior Design
JOB SUMMARY: The Designer-II is an experienced &ldquo;unlicensed&rdquo; Interior Designer/Architect who actively participates in the delivery of a project design and the production of project collateral by performing Interior Design assignments under the direction of a Licensed Interior Designer/ Registered Architect. A Designer-II is responsible for preparing, in a self-directed manner, presentation, schematic design, design development, construction documents, and construction administration documentation as directed by their leaders/team.

KEY RESPONSIBILITIES:

Specific responsibilities may include, but are not limited to, the following:
<ul>
<li>Continue to develop interior design skills to include drawing, rendering, and visual/presentation skills</li>
<li>Maintain and advance a detailed knowledge of materials and finishes, and assist in the selection of appropriate solutions for projects</li>
<li>Advance computer software skills, including 3D rendering capabilities, (Revit, Photoshop, sketch-up, word, excel, etc.)</li>
<li>Further advance sustainability requirements, and consider pursuing credentials in select initiatives</li>
<li>Further develop an ability to make design and documentation decisions using discretion and good judgement</li>
<li>Prepare and produce design and construction drawings, as directed</li>
<li>Advance ones understanding of building systems, codes, and construction methods</li>
<li>Contribute as required to support the success of the studio and firm</li>
<li>Actively working on the NCIDQ registration process</li>
<li>Collaborate with other Cooper Carry staff/studios as required to meet project objectives.</li>
<li>Adhere to both Cooper Carry and the Client guidelines and meet project design objectives, deadlines, and client requirements</li>
<li>Actively participate in professional development both inside and outside the firm</li>
</ul>
QUALIFICATIONS:
<ul><li>Graduate of an accredited Interior Design/Architecture program with Bachelor&rsquo;s or Master&rsquo;s level degree</li>
<li>One to three+ years&rsquo; experience in a Commercial Design setting</li>
<li>Ability to work with minimal supervision and be a strong self-starter</li>
<li>Demonstrated ability to produce high quality design/construction drawings</li>
<li>Ongoing growth in the ability to make design and documentation decisions requiring discretion and good judgement</li>
<li>Pursuant of taking/passing all NCIDQ exams to become licensed</li>
<li>Creative and collaborative with the ability to thrive in a fast-paced team atmosphere</li>
<li>Advanced knowledge of required computer software; including knowledge of Autodesk Revit and Adobe Photoshop and/or InDesign</li>
<li>A strong desire to continue to learn, ask questions, and be taught numerous things</li>
</ul>
SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Majority of time is spent in sitting position</li>
<li>Ability to move throughout the office either by walking or through assisted means</li>
<li>Ability to participate in site visits either by walking or through assisted means</li>
<li>There are no lifting requirements for this position</li>
<li>Travel to job site or meetings may be required</li>
</ul>
Cooper Carry is an Affirmative Action/EEO Employer who values workplace diversity and consider applications regardless of age, race, gender, religion, color, sex, national origin, genetic information, sexual orientation, veteran status, individuals with disabilities or other status protected by law Cooper Carry provides a drug free workplace.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Designer II - Interior Design

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