customer executive sales

key account executive

sr customer service executive - network operations & support Jobs in Mumbai

sr customer service executive - network operations & support

client service executive

LexiConn Content

<div>
 LexiConn is looking for a sharp, organized, and dependable Client Servicing Associate to support the Client Servicing Lead with execution, documentation, coordination, and follow-ups. This is a role for someone who enjoys working behind the scenes to keep things running smoothly, has a strong sense of ownership, and is proactive about getting things done.
 
 
 
 
 
 Requirements
 
 
 
 Responsibilities -
 
 
 
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 Client coordination and support
 
 
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 Schedule and confirm client meetings, calls, and internal syncs
 
 
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 Maintain and update client trackers and project dashboards
 
 
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 Share project updates, reminders, trackers and documentation with clients as directed
 
 
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 Assist with onboarding documentation for new clients
 
 
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 Maintain folders with updated client documents, contracts, proposals, and invoices
 
 
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 Coordinate internally with writers, editors, designers, or tech team for timelines and deliverables
 
 
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 Lead conversion, reach out to prospective clients, make proposals, share samples, creds.
 
 
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 Qualifications -
 
 
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 1 - 2 years of experience in a support, operations, or executive assistant role (agency or content background is a bonus)
 
 
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 Strong organizational and follow-up skills
 
 
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 Comfortable with Excel/Sheets, Google Drive, email etiquette
 
 
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 Good written communication skills
 
 
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 Reliable, detail-oriented, and proactive
 
 
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 Ability to multitask and manage timelines
 
 
 
 
 
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 Benefits
 
 
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 Exposure to B2B clients across sectors like BFSI, Tech, and Retail
 
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 Hands-on experience in content operations and client servicing
 
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 Learning opportunity in a leading content agency working with top brands
 
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 40-hour work week
 
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 Weekends off
 
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</div>

Client Service Executive

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 The Subsea Network Operation Center (NOC) role is responsible for 24x7 network operations and maintenance of submarine cable systems. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
 
 
 
 Responsibilities
 
 
 
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 Good knowledge of subsea cable systems, subsea cable technologies, vendors and their NMS
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 Maintain Equipment &amp; Traffic Uptime
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 Traffic monitoring, fault analysis, complaint handing, and fault resolution.
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 Coordination with CLS for network fault troubleshooting &amp; rectification of problems
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 Perform preventive &amp; corrective maintenance as per JSMD guidelines
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 Planned and unplanned activities management and timely &amp; regular updates to concern teams
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 Active coordination with internal customers, consortium parties, cable landing stations, vendors and consortium to resolve system related problems.
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 Circuit provisioning, activation, De-activation and testing in coordination with Cable Landing Station teams.
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 Testing &amp; maintaining the restoration path &amp; keeping ready for use
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 Preparation &amp; analysis of Equipment &amp; NW performance reports and submitting to consortium as per schedule
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 Coordination during Cable failure &amp; repair and restoration of traffic as per JSMD guidelines
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 Implementing the remedial actions proposed by vendor to clear the Equipment/Network deficiencies
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 Manage new installations and upgrades activities
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 Ensure processes are followed towards achieving committed SLAs and KPIs
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 Achieve customer satisfaction within network performance
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 Compliance with JSMD Guidelines
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 Maintaining, administering, upgrading, and troubleshooting network tools and equipment
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 Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
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 Ensure SLA are achieved &amp; work proactively to maintain the same.
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 Conduct vulnerability assessments for networks, Servers, applications, and operating systems
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 Conduct network security audits and scanning on a predetermined basis.
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 Compile and track vulnerabilities over time for metrics purposes.
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 Timely upgradation of all the tools used and their related documents like SOPs etc.
 
 
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 Key Performance Indicator (KPI)
 
 
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 Traffic up Time
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 Equipment Uptime
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 Traffic Provisioning &amp; Management &amp; Restoration
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 Preventive Management on Network as well as wet segment
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 Fault &amp; Complaint Management
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 Alarm &amp; Network Performance Management
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 Compliance to NOC process &amp; JSMD guidelines
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 Network Performance Report
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 Repairs and Inventory Management
 
 
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 Desired Skill sets
 
 
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 Subsea Transmission Technologies, SDH, DWDM, Ethernet, OTN, Submarine Cables Operations
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 Demonstration of problem-solving skills
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 Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
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 Knowledge of network, operation systems
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</div>

Sr Customer Service Executive - Network Operations & Support

Adani Airport Holdings Ltd

<div>
 
 
 Purpose/Objective:
 
 
 
 
 
 
 Executive - Retail will assist in the daily operations and management of the retail outlets at the airport. This role is key in supporting the retail team, ensuring smooth operations, high-quality customer service, and compliance with standards. The executive will also support various retail initiatives such as sales performance tracking, and relationship management with retailers.
 
 
 
 
 
 
 *Key Responsibilities of Role
 
 
 
 
 
 
 
 Retail Operations Support:
 
 
 
 Assist in the smooth running of retail floor operations, ensuring minimal disruptions and high levels of customer satisfaction.
 
 
 Monitor the retail floor for compliance with operational standards, ensuring adherence to store opening times, product displays, and customer service protocols.
 
 
 Provide on-ground support to resolve any immediate operational issues as they arise, escalating to the Assistant Lead when necessary.
 
 
 
 Customer Service and Grievance Resolution:
 
 
 
 Actively listen to customer feedback, address grievances promptly, and work with retailers to resolve issues on the floor.
 
 
 Ensure that service providers are consistently meeting quality standards by monitoring daily operations.
 
 
 Escalate unresolved or complex issues to the Senior Executive/ Assistant Lead - Retail for prompt action.
 
 
 
 Compliance and Quality Assurance:
 
 
 
 Ensure retailers adhere to product quality standards, including compliance with MRP regulations and issuance of bills for every transaction.
 
 
 Conduct regular audits of retail outlets to ensure adherence to company policies and quality guidelines.
 
 
 
 Retail Compliance and Quality Monitoring:
 
 
 
 Ensure retailers are adhering to product quality standards on a daily basis.
 
 
 Perform spot checks at retail outlets to ensure compliance with company policies.
 
 
 Report any non-compliance or quality issues immediately to Senior Executive/ Assistant Lead - Retail for further action.
 
 
 
 Merchandise Stock and Layout Support:
 
 
 
 Ensure that the retail merchandise is adequately stocked and available on the floor at all times.
 
 
 Assist with the daily checking and replenishment of stock, ensuring a balanced and attractive product range.
 
 
 Support the team in implementing zoning strategies within the retail space to maximize product visibility and sales.
 
 
 Regularly monitor sales floor activity and alert supervisors about slow-moving products.
 
 
 Assist in identifying inventory gaps and help in product reallocation based on sales tren
 
 
 
 Sales Monitoring and Reporting Support:
 
 
 
 Assist in monitoring daily sales performance and track progress toward achieving targets.
 
 
 Document daily sales activities and provide a basic analysis of performance.
 
 
 Assist in observing and tracking retail revenue on a daily basis, focusing on identifying patterns and variations.
 
 
 
 Data Collection and Reporting Assistance:
 
 
 
 Collect and maintain data related to sales, customer trends, and stock levels from different retail outlets.
 
 
 Help prepare simple reports based on collected data, highlighting key trends and areas for improvement.
 
 
 Track inventory levels and assist in identifying items with low stock or high sales potential.
 
 
 Update inventory management systems with real-time data and report any stock discrepancies.
 
 
 
 Retailer Coordination and Operational Support:
 
 
 
 Serve as a point of contact for retailers, ensuring they receive the support they need in day-to-day operations.
 
 
 Coordinate with retailers to resolve minor operational issues promptly, ensuring minimal disruption.
 
 
 Communicate with the operations department to fulfill retailer requests and address any operational concerns.
 
 
 
 
 
 Key Stakeholders - Internal:
 
 
 
 Senior Executive/ Assistant Lead - Retail
 
 
 Commercial Team
 
 
 Airport Management Team
 
 
 Retail Operations Team (Store Managers, Cashiers, Sales Staff)
 
 
 Human Resources Department
 
 
 Finance Department
 
 
 Admin Department
 
 
 Marketing Department
 
 
 Design and Projects Team
 
 
 
 Key Stakeholders - External:
 
 
 
 Franchise Partners Suppliers and Vendors
 
 
 Passengers/Customers
 
 
 Airport Concessionaires (Airlines, Lounges)
 
 
 Trade Associations
 
 
 
 
 
 
 *Qualifications and Experience
 
 
 
 
 
 
 
 Education Qualification:
 
 
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 Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.
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 Certifications in Retail Management, Business Administration, or a related field (preferred).
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 Work Experience:
 
 
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 Minimum 3-5 years of experience in retail sales and customer service, preferably within the airport retail sector.
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</div>

Deputy Manager - Retail

eClerx

<div>
 
 Job Description
 
 
 
 Analyst &ndash; Inbound Chat &ndash; Customer Operations
 
 
 
 Pune | Full-time (FT) | Customer Operations
 
 
 
 
 Shift Timings &ndash; US Shift |Management Level &ndash; Analyst| Travel Requirements - NA
 
 
 
 
 Job Description: Inbound Chat &ndash; Analyst
 
 
 
 As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 
 Key Responsibilities:
 
 
 
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 Responding to incoming chats from customers in a professional and courteous manner.
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 Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.
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 Proactively seeking opportunities to upsell and cross-sell products and services to customers.
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 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
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 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
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 Meeting or exceeding individual and team sales targets.
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 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
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 Requirements:
 
 
 
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 Excellent written communication skills in English.
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 Previous experience in a customer service and sales role, preferably in a chat or online environment.
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 Ability to multitask, prioritize, and manage time effectively.
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 Strong problem-solving skills and the ability to think on your feet.
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 Comfortable working in a fast-paced environment.
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 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
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 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
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 Education:
 
 
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 Bachelor's degree in any field is preferred.
 
 
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 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity.
 
 
 
 About EClerx
 
 
 
 eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
 
 
 
 eClerx Customer Operations
 
 specializes in improving end-to-end customer journeys by providing advanced analytics, automation, superior omnichannel customer support, and field technical operations. Transforming everyday touchpoints into superior customer experiences to help
 
 
 To know more about us, visit https://eclerx.com
 
 
 eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable
 
 
 
 About The Team
 
 
 
 eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
 
 
 eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
</div>

Analyst

Pollen

<div>
 
 
 Job Description
 
 
 
 
 Copywriter / Creative Executive &ndash; Influencer Marketing
 
 
 
 
 Pollen &ndash; Zoo Media
 
 
 
 
 
 
 
 Roles, Responsibilities &amp; Deliverables:
 
 
 
 
 
 
 
 1. Strategic
 
 
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 Work closely with influencer partners, talent managers, and content creators to conceptualize new ideas, campaign routes and strategic opportunities.
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 Develop influencer-led case studies in collaboration with the Account Management team for award entries, partnerships, and new business pitches.
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 Identify potential creator categories, niche communities, and emerging platforms to enhance campaign strategy.
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 2. Communication &amp; Coordination
 
 
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 Attend mid-size campaign briefs shared by the Account Management team and provide influencer-specific recommendations.
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 Coordinate with influencers, agencies, and internal teams to ensure seamless execution of campaigns.
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 Meet clients fortnightly to assess satisfaction with influencer strategy, content quality and overall execution while strengthening client relationships.
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 3. Creative Strategy
 
 
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 Decode client briefs with the Account Management team to build influencer-aligned strategies.
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 Develop influencer-first brand strategy and detailed execution plans for campaigns.
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 Create influencer-led strategy routes for new client pitches.
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 Pitch mid-size influencer campaigns to clients along with the Account Management team.
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 Experiment with new creator-driven content formats to enhance pitches, client briefs, and partnerships.
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 Stay updated on creator trends, platform insights, and content consumption patterns to fuel campaign recommendations.
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 4. Creative Execution
 
 
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 Ideate and create contextual, innovative influencer content concepts aligned with brand objectives.
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 Collaborate with internal functional teams (art, graphics, video, production) and influencer teams to co-create final campaign deliverables.
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 Support influencer shortlisting, script/content direction, and quality checks to ensure brand alignment.
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 Candidate Requirements
 
 
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 1&ndash;3 years of proven experience in copywriting &amp; influencer marketing
 
 .
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 Strong understanding of creator ecosystems across Instagram, YouTube, and emerging platforms.
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 Ability to translate brand objectives into creator-friendly content formats.
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 Excellent communication, relationship-building, and presentation skills.
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 Strong strategic thinking, creative ideation, and problem-solving ability.
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</div>

Copywriter

TTEC

<div>
 Description - External
 
 
 Be the spark that brightens days and ignite your career with TTEC&rsquo;s award-winning employment experience. As a Principal Project Management working remotely in Colombia, you&rsquo;ll be a part of bringing humanity to business. #experienceTTEC
 
 
 Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work&reg; certification in Colombia says it all!
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 Looking for an opportunity to showcase your organization and leadership skills? As the primary liaison overseeing projects at our customer experience centers, you&rsquo;ll be our client&rsquo;s point of contact as you build, manage, and maintain project documentation on a global scale. Ensuring projects are completed on time and within budget, you&rsquo;ll build plans, establish project deadlines, assign functional responsibilities, lead and direct the work of others, conduct due diligence, and gather materials as required. Projects can be internal and corporate business level initiatives.
 
 
 You'll report to an Executive Director, Project Management. You&rsquo;ll contribute to the success of the business as you are the primary point of contact overseeing various client projects.
 
 
 
 During a Typical Day, You&rsquo;ll
 
 
 
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 Collaborate with internal teams, stakeholders, senior executive level parties and external clients in a virtual environment
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 Customize, build, manage and maintain effective project records
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 Identify risk, investigate to define mitigation plans, tactfully escalate and execute on change management
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 Clearly articulate requirements and overall project status to various levels and audiences
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 Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives
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 Spearhead innovative projects for corporate initiatives and enhancements
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 Display managerial courage within an individual contributor role as you navigate the project phases
 
 
 
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 What You Bring To The Role
 
 
 
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 BA/BS or equivalent relevant experience
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 2+ years' experience in a project management role leading the deployment of medium to large scale global projects
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 PMP and/or equivalent relevant project management experience
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 Operational management experience within the BPO/call center industry required
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 Ability to provide strategic guidance while leading a project team
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 Expertise with formal presentation
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 Experience with project management and word processing software, spreadsheet and flowcharting applications
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 Willing to work on US hours
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 Must have a valid passport and able to travel internationally
 
 
 
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 What You Can Expect
 
 
 
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 Supportive of your career and professional development
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 An inclusive culture and community minded organization where giving back is encouraged
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 A global team of curious lifelong learners guided by our company values
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 Ask us about our paid time off (PTO) and wellness and healthcare benefits
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 And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
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 Visit https://mybenefits.ttec.com/?manual for more information.
 
 
 
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 About TTEC
 
 
 
 Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
 
 
 
 Primary Location
 
 
 
 India-Maharashtra-Mumbai
 
 
</div>

Project Manager- Remote

Unilever

<div>
 Requisition No: R-1170151
 
 
 Job Title: Key Account Executive
 
 
 WL: 1B
 
 
 Location: Kalyan/Dombivli
 
 
 
 Main Job Purpose
 
 
 
 The Key Account Executive would be required to drive sales and distribution for the company products and manage his allocated territory and the customer.
 
 
 
 Job Summary (job Description)
 
 
 
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 Minimum 3-7 years of experience in General Trade, Channel Sales experience, ROI calculations and distributor handling.
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 Achieve sales targets through personal selling (visiting market) and driving RS system.
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 Analyse how to improve the competitive position in the market through improved customer service.
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 Negotiate with his RS and develop his people on managing customers to obtain more business.
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 Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities.
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 Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps).
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 Within budget limits for brand activities organize promotion activities in consultation with the superiors.
 
 
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 </ul>
 
 Key Requirements (education, Work Experience &amp; Skills)
 
 
 
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 Required a Minimum Fulltime Graduation
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 Minimum 2 years of Experience in Channel Sales.
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 Excellent in ROI Calculations &amp; RS Distribution Management
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 Should be well-versed with RS appointment &amp; Sales Planning
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 Conducting promotional activities &amp; execution
 </li>
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 Decent Communication in English and Gujarati is desired
 
 
 </li>
 </ul>
 
 "All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent&mdash;please verify before proceeding."
 
 
 
</div>

Key Account Executive

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