executive assistant

client service analyst

client servicing manager

customer service executive - customer service operations Jobs in Mumbai

customer service executive - customer service operations

customer service executive - media enabled services Jobs in Mumbai

customer service executive - media enabled services

client service executive

Swiggy

<div>
 
 About Swiggy
 
 
 
 Founded in 2014, Swiggy is India&rsquo;s leading tech-driven on-demand delivery platform with a vision to elevate the quality of life for the urban consumer by offering unparalleled convenience. The platform is engineered to connect millions of consumers with hundreds of thousands of restaurants and stores across 500+ cities. Our phenomenal growth has come on the back of great technology, incredible innovation and sound decision-making.
 
 
 
 About Servd
 
 
 
 In 2024, Swiggy joined forces with
 
 Servd
 
 (
 
 formerly known as Mumbai Foodie
 
 ), a leading Food Media House renowned for creating original content that highlights and recommends the best experiences in the city&rsquo;s food and beverage landscape. From restaurant reviews and chef interviews to collaborations, events, and more,
 
 Servd
 
 has built a reputation as a trusted guide for food lovers. What began in
 
 Mumbai
 
 has now expanded to
 
 Pune
 
 ,
 
 Bengaluru
 
 ,
 
 Hyderabad
 
 ,
 
 Goa
 
 , and
 
 Delhi
 
 &mdash;with more cities on the horizon.
 
 
 To get a better grasp of the work we do, take a look at our city pages:
 
 
 &rarr; @mumbaifoodie
 
 
 &rarr; @letsfigrr
 
 
 &rarr; @pune.servd
 
 
 &rarr; @bengaluru.servd
 
 
 &rarr; @hyderabad.servd
 
 
 &rarr; @goa.servd
 
 
 &rarr; @delhi.servd
 
 
 &rarr; @servd.india
 
 
 
 What will you work on?
 
 
 
 <ul>
 <li>
 Support day-to-day communication with clients, ensuring prompt and professional responses.
 </li>
 <li>
 Assist in translating client briefs into actionable internal tasks across content, design, and video teams.
 </li>
 <li>
 Coordinate timelines, share updates, and follow up on deliverables to ensure smooth execution.
 </li>
 <li>
 Help compile performance reports and gather insights for internal reviews or client presentations.
 </li>
 <li>
 Keep track of feedback, revisions, and ensure client inputs are documented and implemented accurately.
 </li>
 <li>
 Flag any blockers, delays, or issues proactively to the account lead or servicing manager.
 </li>
 <li>
 Stay informed about the client&rsquo;s industry, brand guidelines, and competitors to add contextual value.
 
 
 </li>
 </ul>
 
 Who are we looking for?
 
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in a client-facing role, preferably in a creative, media, or digital agency setup.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong attention to detail, ability to multitask, and stay organized across multiple accounts.
 </li>
 <li>
 Comfortable working with digital-first content and social media platforms.
 </li>
 <li>
 A collaborative team player who is eager to learn and grow in a fast-paced environment.
 
 
 </li>
 </ul>
 
 &ldquo;We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law&rdquo;
 
</div>

Executive - Client Servicing

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 The Playout Executive is responsible for the seamless execution of broadcast playout operations, ensuring high-quality transmission of live and recorded content. Ensure monitoring of channels. This role requires in depth knowledge on broadcast operations, which involves overseeing the playout systems, managing the Playout scheduling, automation management and troubleshooting capabilities of technical issues. The Playout Operator will also report of any on air incidents and technical problems and contribute to the continuous improvement of playout procedures.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Playout Operations:
 </li>
 <li>
 Operate and monitor playout systems to ensure accurate and timely transmission of contents On-Air.
 </li>
 <li>
 Manage Live broadcast streams, including switching between multiple sources, inserting commercials, fillers, promos and handling live sports feeds.
 </li>
 <li>
 Ensure all contents are correctly formatted, timed, and delivered according to broadcast standards and schedules.
 </li>
 <li>
 System Monitoring and Maintenance:
 </li>
 <li>
 Oversee the performance of playout equipment and systems, performing regular tech checks to ensure optimal operation.
 </li>
 <li>
 Troubleshoot and resolve technical issues related to playout systems, including video and audio quality problems.
 </li>
 <li>
 Coordinate with technical support and maintenance teams to address equipment malfunctions and upgrades.
 </li>
 <li>
 Scheduling and Automation:
 </li>
 <li>
 Monitor and adjust automated playout schedules as needed, ensuring adherence to programming guidelines and schedules.
 </li>
 <li>
 Update and maintain playout schedules, including playlist creation and content integration, Log changes and On -Air time management.
 </li>
 <li>
 Review and optimize automation processes to enhance efficiency and reliability.
 </li>
 <li>
 Quality Assurance:
 </li>
 <li>
 Perform quality checks on content before and during transmission to ensure compliance with broadcast standards.
 </li>
 <li>
 Implement and enforce quality control procedures to maintain the integrity of the broadcast signal.
 </li>
 <li>
 Emergency Response:
 </li>
 <li>
 Act as the first point of contact for resolving playout-related emergencies and provide quick and effective solutions.
 </li>
 <li>
 Develop and implement contingency plans for potential broadcast interruptions or failures.
 </li>
 <li>
 Reporting and Documentation:
 </li>
 <li>
 Maintain detailed logs of playout activities, including equipment performance and issue resolution.
 </li>
 <li>
 Prepare reports on operational performance and incidents for management review.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in engineering, Broadcast Technology, Media Production, Graduation from a related field, or equivalent.
 </li>
 <li>
 Experience: Minimum of 1 - 5 years of experience in broadcast playout operations, with a proven track record of managing complex playout systems and live broadcasts.
 </li>
 <li>
 Technical Skills: Proficiency in playout automation systems, broadcast equipment, and software. Familiarity with video/audio codecs, signal flow, and broadcast standards.
 </li>
 <li>
 Problem-Solving: Strong troubleshooting skills and the ability to handle technical issues under pressure.
 </li>
 <li>
 Communication: Excellent verbal and written communication skills, with the ability to interact effectively with team members and other departments.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Advanced certifications in broadcast technology or related fields.
 </li>
 <li>
 Experience with advanced playout systems and integrations.
 </li>
 <li>
 Knowledge of emerging technologies and trends in broadcasting.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 The role may require working irregular hours, including nights, weekends, and holidays.
 </li>
 <li>
 The position is typically office-based, with some on-site responsibilities for equipment maintenance and emergency response.
 </li>
 </ul>
</div>

Customer Service Executive - Media Enabled Services

<div>
 
 About The Company
 
 
 
 TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Position Summary
 
 
 
 This position shall be responsible for the Efficient Operations &amp; Management of the Submarine Cable System and its Equipment &amp; Network and its interfaces with interconnecting transmission facilities. Candidate should be ready to work in 24x7 shift. The scope of work includes traffic monitoring and fault analysis and its rectification, complaint handling &amp; its resolution, Planned and unplanned activities management and timely &amp; regular updates to concern teams. Active coordination with internal customers, consortium parties, cable landing stations, vendors and consortium to resolve system related problems. Circuit provisioning, activation, De-activation, and testing in coordination with Cable station teams.
 
 
 Actively acquires technical skills, techniques, operating practices, knowledge of abstract concepts to progress toward full proficiency in the field of specialization.
 
 
 
 Major Responsibilities
 
 
 
 Efficient Operation &amp; Maintenance of the submarine cable equipment &amp; associated NMS
 
 
 Maintain Equipment &amp; Traffic Uptime
 
 
 Coordination with CLS for network fault troubleshooting &amp; rectification of problems
 
 
 Perform preventive &amp; corrective maintenance as per JSMD guidelines
 
 
 Testing &amp; maintaining the restoration path &amp; keeping ready for use
 
 
 Preparation &amp; analysis of Equipment &amp; NW performance reports and submitting to consortium as per schedule
 
 
 Coordination during Cable failure &amp; repair and restoration of traffic as per JSMD guidelines
 
 
 Implementing the remedial actions proposed by vendor to clear the Equipment/Network deficiencies
 
 
 Manage new installations and upgrades activities
 
 
 Ensure processes are followed towards achieving committed SLAs and KPIs
 
 
 Achieve customer satisfaction within network performance
 
 
 Compliance with JSMD Guidelines
 
 
 
 Key Performance Indicator (KPI)
 
 
 
 Traffic up Time
 
 
 Equipment Uptime
 
 
 Traffic Provisioning &amp; Management &amp; Restoration
 
 
 Preventive Management on Network as well as wet segment
 
 
 Fault &amp; Complaint Management
 
 
 Alarm &amp; Network Performance Management
 
 
 Compliance to NOC process &amp; JSMD guidelines
 
 
 Network Performance Report
 
 
 Repairs and Inventory Management
 
 
 
 Manager Input Skills
 
 
 
 Transmission Technologies, SDH, DWDM, Ethernet, OTN, Submarine Cables Operations
</div>

Customer Service Executive - Customer Service Operations

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 Role/ Job Title: Executive Secretary
 
 
 Function/ Department: Wholesale Banking
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Assist the business and functional heads in executing their daily responsibilities.
 </li>
 <li>
 Proactively handle all e-mail, scheduling and other correspondence.
 </li>
 <li>
 Support with scheduling presentations for various reviews and meetings.
 </li>
 <li>
 Manage travel and calendar related work.
 </li>
 <li>
 Individual will have to be responsible for, with a clear focus on keywords that help candidates/recruiter gauge the requirement.
 </li>
 <li>
 Help with managing claims.
 </li>
 <li>
 All administrative support and help to be extended to the senior.
 </li>
 <li>
 To represent the leader's calendar and availability in their absence for all requirements.
 </li>
 <li>
 Recommend improvements to processes and policies across the supporting teams and business to drive operational efficiencies and high-quality customer service.
 </li>
 <li>
 Successful administrative management of the leader's time.
 </li>
 <li>
 Educational Qualification:
 </li>
 <li>
 Graduation: Any graduate
 </li>
 <li>
 Post Graduation: Any post-graduate
 </li>
 <li>
 Experience: 2-5 years of relevant experience in executive secretary role.
 </li>
 </ul>
</div>

Executive Secretary

KPMG India

<div>
 
 
 About KPMG in India
 
 
 
 KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.
 
 
 KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focussed and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.
 
 
 
 
 
 
 Job Title:
 
 Executive Assistant
 
 
 
 Location:
 
 Mumbai
 
 
 
 
 
 
 Role &amp; Responsibilities:
 
 
 
 Partner Support
 
 
 &bull; Calendar Management
 
 
 &bull; Travel Management:
 
 
 Managing Partner Travel Domestic and International (bookings/ Travel Insurances/ Accommodations/ Forex/ Visa)
 
 
 &bull; Expense Management - Update Expenses also adjusting the forex amount in Rekonnect
 
 
 &bull; Claims:- Update claims on All Sec
 
 
 &bull; Time Sheet Management:- Filling time sheet
 
 
 &bull; Approvals:- Exit approval/ SAN/ EAF /CAF approval as well expenses and project management approval in system
 
 
 &bull; Cab Bookings:- Local and Outstations/ Domestic as well as International
 
 
 &bull; Interview Coordination:- Aligning Interviews and coordinating with prospective candidates
 
 
 &bull; Billing and collection reminder mails to clients when required
 
 
 &bull; Coordination with Bank relation managers for Bank statements as well as finance professionals for statements for visa purpose
 
 
 &bull; Entry of all Client contacts in Partners Contact List Project Management
 
 
 &bull; Service request in summit for project WIP, expenditures, project closures, project adjustments
 
 
 &bull; Creating Vendors and clients in system before project creation
 
 
 &bull; Generating Requisitions / PO for all Assessors of People &amp; Change team for their retainer ship amount and OPEs (more than 20 in a month)
 
 
 &bull; Generating requisition/ PO for all Assessors for their International travels along with travel Insurances
 
 
 &bull; Generating Requisitions/ PO for the client /Vendors payments
 
 
 &bull; Generating EMDs requisitions and PO for Tenders
 
 
 &bull; Maintaining Files and documentation relevant to practice as instructed by Partner or Project Manager Team Support
 
 
 &bull; Supporting BPS- Strategy Team/ Transport &amp; Logistics Team in Mumbai in some of their and projects/ BPS- P&amp;C Team in the following:-
 
 
 &bull; International traveling- airfares requisitions and PO
 
 
 &bull; Travel Insurance requisitions and PO
 
 
 &bull; Helping in visa process and creating requisitions and Pos
 
 
 &bull; Forex arrangement
 
 
 &bull; Coordination in Collection of cheques from clients and Documentation
 
 
 &bull; Help in Tender and Proposal submission through creating EMD and Power of Attorney sometime creating SAN
 
 
 &bull; Supporting team in creating projects and dumps as and when required
 
 
 &bull; Supporting team in supplier and vendor creations
 
 
 &bull; Booking and coordination with Hotels Like Hyatt and Four Point for client presentations and team offsite
 
 
 &bull; Coordinating/booking Meeting rooms at short notice through our home page as &amp; when required
 
 
 &bull; Coordination/ Laisioning with Finance / Rekonnect and Admin Team
 
 
 
 
 
 
 Equal Opportunity Employer KPMG India:
 
 
 
 KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.
 
</div>

Executive Assistant

KPMG

<div>
 
 
 
 KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Prospects are typically project team members who will be a part of the Forensic Team in handling both detective and preventive fraud related aspects
 </li>
 <li>
 Prospects may lead a team of executives and analysts on engagements
 </li>
 <li>
 Consistently deliver quality client services and take charge of the project area assigned to him/her
 </li>
 <li>
 Monitor progress, manage risk and verify key stakeholders are kept informed about progress and expected outcomes
 </li>
 <li>
 Demonstrate in-depth technical capabilities and professional knowledge. Demonstrate ability to assimilate to new knowledge
 </li>
 <li>
 Possess good business acumen. Remain current on new developments in advisory services capabilities and industry knowledge
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 
 Qualified Chartered Accountant.
 
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 Looking for 1- 4 years of experience in Forensics Investigation.
 </li>
 <li>
 Strong analytical, collaboration and problem-solving skills.
 </li>
 <li>
 Excellent written and verbal communication skills with executive presence.
 </li>
 <li>
 Ability to work independently and in a team situation under tight deadlines.
 </li>
 <li>
 High attention to detail and integrity in handling sensitive data.
 </li>
 <li>
 Willingness to travel at short notice in India and abroad and work in client-facing roles.
 </li>
 </ul>
</div>

Forensic Investigation Consultant

<div>
 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it&rsquo;s your career and &lsquo;It&rsquo;s yours to build&rsquo; which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.
 
 
 
 The opportunity: Executive- HR - CBS - TAL - Enablement - Mumbai
 
 
 
 
 CBS - TAL - Enablement:
 
 
 
 As a member of the Core Business Services (CBS), you have an opportunity to work across teams that extend knowledge, resources, and tools to the wider firm helping them deliver exceptional service to our clients, gain in the marketplace and aid the firm's growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Aid Services, Administrative Services, Brand, Marketing and Communications, and Quality and Risk Management.
 
 
 Across these teams, you'll have the opportunity to develop your career through a broad scope of engagements, mentoring, and formal learning. We aim to develop outstanding leaders who can help create long-term value for all our stakeholders and contribute to our purpose of Building a Better Working World for our clients, people, and communities.
 
 
 
 Position Overview:
 
 
 
 The
 
 Ripples Program Executive
 
 will support the execution of the organization&rsquo;s sustainability programs, social impact projects, and employee engagement initiatives. This role involves coordinating efforts to create measurable social and environmental impact, fostering a culture of volunteering, and aligning activities with corporate values. The ideal candidate is passionate about sustainability, corporate responsibility, and community engagement, with strong organizational and communication skills.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Program Coordination:
 </li>
 <li>
 Assist in the implementation of Ripples initiatives, including sustainability and community engagement projects.
 </li>
 <li>
 Support the development of plans to achieve social impact and sustainability goals.
 </li>
 <li>
 Monitor and report on the progress and outcomes of initiatives, offering suggestions for improvement based on data insights.
 </li>
 <li>
 Stakeholder Collaboration:
 </li>
 <li>
 Work with internal teams to align program goals with business objectives.
 </li>
 <li>
 Coordinate with external partners, such as NGOs, community leaders, and government agencies, to ensure effective program delivery.
 </li>
 <li>
 Serve as a point of contact for program-related queries and collaborations.
 </li>
 <li>
 Employee Engagement:
 </li>
 <li>
 Support the design and execution of employee volunteer programs and awareness campaigns.
 </li>
 <li>
 Track and analyse employee participation metrics and provide insights to improve engagement.
 </li>
 <li>
 Assist in developing communication materials to inform employees about ongoing initiatives.
 </li>
 <li>
 Reporting and Compliance:
 </li>
 <li>
 Contribute to reports on the progress and impact of initiatives for internal and external stakeholders.
 </li>
 <li>
 Stay updated on corporate responsibility trends and regulatory requirements to ensure program compliance.
 </li>
 <li>
 Budget and Resource Coordination:
 </li>
 <li>
 Assist in managing allocated budgets for Ripples programs and ensuring effective resource utilization.
 </li>
 <li>
 Support partnership opportunities with external organizations to enhance the impact of initiatives.
 </li>
 <li>
 Communications and Brand Support:
 </li>
 <li>
 Help promote Ripples initiatives via internal channels, social media, and events.
 </li>
 <li>
 Contribute to public relations efforts to position the organization as a responsible corporate citizen.
 
 
 </li>
 </ul>
 
 Qualifications and Skills:
 
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Environmental Science, Public Relations, or a related field.
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 <ul>
 <li>
 Up to 3 years of experience in Corporate Responsibility, sustainability, or community engagement.
 </li>
 <li>
 Exposure to managing or supporting social impact or employee engagement programs is a plus.
 
 
 </li>
 </ul>
 
 Skills:
 
 
 
 <ul>
 <li>
 Basic project management skills with an ability to manage multiple tasks efficiently.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Analytical mindset for measuring program success and reporting key insights.
 </li>
 <li>
 Familiarity with sustainability practices and reporting frameworks (e.g., SDGs) is an advantage.
 </li>
 <li>
 Proficient in MS Office (Excel, PowerPoint, Word).
 
 
 </li>
 </ul>
 
 Personal Attributes:
 
 
 
 <ul>
 <li>
 Passionate about sustainability and community impact.
 </li>
 <li>
 Strong interpersonal skills and a collaborative approach.
 </li>
 <li>
 Detail-oriented with a proactive and solutions-focused mindset.
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 <ul>
 <li>
 Work with a purpose-driven team committed to sustainability and social responsibility.
 </li>
 <li>
 Gain hands-on experience in impactful projects while developing professionally.
 </li>
 <li>
 Be part of a collaborative environment that values integrity, innovation, and accountability.
 
 
 </li>
 </ul>
 
 What We Look For
 
 
 
 People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain positive energy, while being adaptable and creative in their approach.
 
 
 
 What We Offer
 
 
 
 With more than 200,000 clients, 300,000 people globally and 33,000 people in India, EY has become the strongest brand and the most attractive employer in our field, with market-leading growth over compete. Our people work side-by-side with market-leading entrepreneurs, game- changers, disruptors and visionaries. As an organisation, we are investing more time, technology and money, than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills and opportunities.
 
 
 EY is equally committed to being an inclusive employer and we strive to achieve the right balance for our people - enabling us to deliver excellent client service whilst allowing our people to build their career as well as focus on their wellbeing.
 
 
 If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
 
 
 Join us in building a better working world. Apply now.
</div>

Executive - HR - Operations - CBS - TAL - Enablement - Mumbai

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