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customer service executive

client service representative

Apparel Group

<div>
 
 Job Description
 
 
 
 
 About the Company
 
 
 
 6thStreet.com is an omnichannel fashion &amp; lifestyle destination that offers 1400+ fashion &amp; beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain &amp; Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks &amp; Spencers, Dune London, Charles &amp; Keith, Aldo, Crocs, Birkenstock, Skechers, Levi&rsquo;s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC&rsquo;s first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online &amp; offline shopping with online browsing &amp; smart fitting rooms.
 
 
 
 Overview:
 
 
 
 As a Customer Service Representative at our fast-paced e-commerce company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and live chat. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure.
 
 
 
 Job Duties &amp; Responsibility:
 
 
 
 
 Customer Inquiry Resolution:
 
 
 
 <ul>
 <li>
 Respond promptly to customer inquiries, including order status, product information, and shipping details.
 </li>
 <li>
 Handle and resolve customer complaints with professionalism and patience.
 
 
 </li>
 </ul>
 
 Order Management Support:
 
 
 
 <ul>
 <li>
 Assist customers with placing or ducts to provide accurate information to customers.
 </li>
 <li>
 Participate in training sessions to improve knowledge and customer service skills.
 </li>
 <li>
 ders, returns, exchanges, and refunds.
 </li>
 <li>
 Work closely with logistics and warehouse teams to ensure timely delivery of orders.
 
 
 </li>
 </ul>
 
 Feedback and Escalation:
 
 
 
 <ul>
 <li>
 Collect customer feedback and communicate this feedback to the relevant departments for improvement.
 </li>
 <li>
 Escalate unresolved issues to the appropriate internal teams or management.
 
 
 </li>
 </ul>
 
 Database Management:
 
 
 
 <ul>
 <li>
 Keep records of customer interactions, transactions, comments, and complaints.
 </li>
 <li>
 Update customer information in the database during and after each contact.
 
 
 </li>
 </ul>
 
 Policy and Product Knowledge:
 
 
 
 <ul>
 <li>
 Stay up-to-date with company policies, procedures, and pro
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus
 </li>
 <li>
 Proven customer support experience or experience as a client service representative.
 </li>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
 <li>
 Familiarity with CRM systems and practices.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Empathy and a customer-oriented attitude.
 </li>
 <li>
 Ability to work in a team and maintain professionalism under pressure.
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Full-time role
 </li>
 <li>
 Competitive salary
 </li>
 <li>
 Company employee discounts across all brands
 </li>
 <li>
 Medical &amp; health insurance
 </li>
 <li>
 Collaborative work environment
 </li>
 <li>
 Good vibes work culture.
 </li>
 </ul>
</div>

Customer Service Representative

Royal Smart Limousine L.L.C

We are seeking a Customer Service Representative to join our growing team. In this role, you will serve as the first point of contact for clients, managing reservations, resolving inquiries, and ensuring every customer interaction reflects our premium service standards. You will work closely with operations, dispatch, and chauffeur teams to provide a seamless, high-quality experience to all customers. Key Responsibilities<ul><li>Handle inbound calls, emails, and face-to-face client interactions with professionalism and empathy.</li><li>Manage bookings and schedules using Odoo ERP and CRM systems.</li><li>Provide accurate information on services, pricing, availability, and policies.</li><li>Address and resolve customer complaints promptly to ensure satisfaction.</li><li>Record and track customer queries, follow-ups, and service documentation in CRM.</li><li>Conduct post-service follow-ups and collect client feedback for service improvement.</li><li>Coordinate closely with dispatchers, chauffeurs, and operations teams for smooth service delivery.</li></ul>

Freelancer Rajshree Roy

Job Title: Customer Service Representative (CSR)Location: DubaiDepartment: Customer SupportEmployment Type: Full-time / ContractSalary: AED 3,000 – 4,000 per month Note- Hindi is Compulsory About the RoleWe are looking for a Customer Service Representative to manage customer queries, resolve issues efficiently, and ensure a positive experience across phone, email, and chat channels. Key Responsibilities-Handle customer inquiries promptly and professionally.Resolve complaints or escalate complex issues as needed.Maintain accurate records of all interactions.Coordinate with internal teams for quick problem resolution.Provide feedback to enhance service quality and customer satisfaction.

Client of Talent Bridge HR Consultancy Dubai

About the Role: 
Our client, a logistics company in Dubai, is seeking a Customer Service Representative (CSR) with strong billing and invoicing expertise to support their freight, warehousing, and customs clearance operations. The successful candidate will be responsible for reviewing and generating invoices, resolving billing discrepancies, and supporting collections. This role requires excellent communication skills, attention to detail, and proficiency in Russian to liaise effectively with clients.
 Key Responsibilities 
<ul>
 <li>Review and generate invoices for logistics services, including freight, warehousing, and customs clearance.</li>
 <li>Collaborate with operations teams to validate billing data and resolve discrepancies.</li>
 <li>Respond to customer inquiries regarding invoices, charges, and payment status.</li>
 <li>Resolve disputes related to overcharges, incorrect billing, or missing documentation.</li>
 <li>Monitor and manage billing queues to ensure timely processing of transactions.</li>
 <li>Maintain accurate billing records and ensure documentation is complete.</li>
 <li>Work closely with Accounts Receivable on overdue invoices and collections.</li>
 <li>Provide billing support during audits or financial reviews.</li>
 <li>Suggest process improvements to reduce errors and improve efficiency.</li>
 <li>Maintain professionalism in communication with clients, vendors, and coworkers.</li>
</ul>
 Candidate Requirements 
<ul>
 <li>Proficiency in Russian (mandatory) and fluent English.</li>
 <li>Excellent communication, problem-solving, and customer service skills.</li>
 <li>High attention to detail and accuracy in financial documentation.</li>
 <li>Technical Skills: MS Office Suite proficiency (Excel, Word, Outlook at minimum).</li>
 <li>Ability to work independently and as part of a team in a fast-paced environment.</li>
</ul>

Customer Service Rep. (CSR)

NRTC Group Of Companies

Job Title: Customer Service Representative &ndash; HORECA DivisionReporting To: Sales Executive / Assistant Sales Manager &ndash; HORECA Work Location: UAE (Head Office / Distribution Centre)Job PurposeTo act as the first point of contact for HORECA clients &mdash; managing daily orders, inquiries, complaints, and delivery coordination to ensure a seamless and professional customer experience. The role bridges the sales, logistics, and operations teams to maintain high service levels, product quality, and client satisfaction in a fast-paced fresh-produce environment.Key Responsibilities1. Customer Interaction &amp; Order Management<ul><li>Receive, confirm, and process daily customer orders via phone or email within defined cut-off times.</li><li>Validate pricing, availability, and delivery timelines for each order before confirmation.</li><li>Coordinate with warehouse and dispatch teams for timely preparation and delivery.</li><li>Update clients proactively on order status, substitutions, or delays.</li></ul>2. Relationship Management<ul><li>Maintain strong communication with chefs, purchasing officers, and outlet managers across hotels, restaurants, and catering clients.</li><li>Conduct periodic (daily / weekly) courtesy follow-ups and visits to the customers premises to confirm satisfaction and note improvement areas.</li><li>Build long-term client trust by ensuring every interaction reflects professionalism and care.</li></ul>3. Complaint Resolution<ul><li>Log and investigate complaints related to delivery delays, product shortages, or quality issues.</li><li>Coordinate with QA and sales teams for immediate corrective action.</li><li>Track complaints to closure and communicate solutions to customers in a timely and courteous manner.</li></ul>4. Coordination &amp; Documentation<ul><li>Liaise with procurement and inventory teams on product availability.</li><li>Ensure all order details, changes, and special requests are accurately entered in the ERP/Tally/Sales System.</li><li>Generate daily reports on orders, returns, and feedback for management review.</li></ul>5. Continuous Improvement<ul><li>Provide feedback to the sales and operations teams on recurring customer concerns or process bottlenecks.</li><li>Suggest ways to enhance service quality, reduce complaints, and improve delivery accuracy.</li></ul>Educational &amp; Experience Requirements<ul><li>Bachelor&rsquo;s Degree or Diploma in Business / Hospitality / Commerce.</li><li>2&ndash;3 years of customer service or coordination experience in the HORECA or FMCG trading sector.</li><li>Experience handling perishable goods or food distribution preferred.</li><li>Proficiency in English; Arabic/Hindi/Tagalog is an advantage.</li><li>Knowledge of fresh fruits &amp; vegetables product categories.</li><li>Familiarity with HORECA order cycles, cold-chain logistics, and delivery documentation.</li><li>ERP / Tally / CRM order entry skills.</li><li>Microsoft Excel and WhatsApp Business proficiency.</li><li>Valid UAE Driving License is an added advantage.</li></ul>Work Environment<ul><li>Fast-paced trading and dispatch environment.</li><li>Early morning order cycles (5 AM &ndash; 3 PM) common in HORECA operations.</li><li>Coordination across multi-lingual teams and diverse client segments.</li></ul>Job Types: Full-time, PermanentPay: Up to AED3,500.00 per monthApplication Question(s):<ul><li>What is your expected monthly salary in AED?</li><li>Are you available to join immediately?</li></ul>Experience:<ul><li>UAE HORECA : 2 years (Preferred)</li><li>UAE Customer Service: 2 years (Preferred)</li></ul>License/Certification:<ul><li>UAE Driving License (Preferred)</li></ul>

ManpowerGroup Middle East

<div>
 
 Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and providing product and service information with professionalism and efficiency. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to delivering outstanding customer experiences.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 :
 
 
 &bull; Respond to customer inquiries via phone, email, chat, and in-person interactions.
 
 
 &bull; Provide accurate, valid, and complete information about products and services.
 
 
 &bull; Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
 
 
 &bull; Process orders, returns, and exchanges efficiently.
 
 
 &bull; Maintain customer records and update account information as needed.
 
 
 &bull; Work closely with other departments to resolve customer issues.
 
 
 &bull; Identify and escalate complex issues to appropriate personnel or departments.
 
 
 &bull; Meet personal and team performance goals, including customer satisfaction metrics.
 
 
 &bull; Stay informed about company policies, procedures, and promotions to better assist customers.
 
 
 &bull; Create reports &amp; dashboard which display relevant metrics that can help improve the business
 
 
 &bull; Support the facility management team to ensure all locations are in optimal condition
 
 
 &bull; Develop and implement efficient customer service workflows and operational processes to improve response times and reduce errors.
 
 
 
 
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 
 &bull; High school diploma or equivalent; a bachelor&rsquo;s degree is a plus.
 
 
 &bull; Previous experience in customer service, call centers, or a related field preferred.
 
 
 &bull; Excellent verbal and written communication skills.
 
 
 &bull; Strong problem-solving skills and ability to handle challenging situations with patience and professionalism.
 
 
 &bull; Proficiency in using ODOO ERP, Monday, customer service software, CRM systems, and Microsoft Office Suite.
 
 
 &bull; Claim management
 
 
 &bull; Ability to multitask, prioritize, and manage time effectively.
 
 
 &bull; A customer-centric attitude with a passion for helping people.
 
 
 &bull; Knowledge of high end and luxury products within the furniture industry.
 
 
 
 
 
 
 Working Conditions:
 
 
 
 &bull; Full-time position with potential for evening, weekend, or holiday shifts.
 
 
 &bull; Work may involve prolonged periods of sitting and using a computer.
 
 
 &bull; Fast-paced, team-oriented work environment.
 
 
 
</div>

Explore 8336+ Client service representative in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

8336 client service representative jobs IN Dubai United Arab Emirates

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Rep. (CSR)

Customer Service Representative

Customer Service Representative