client services manager

Magnet

<div>
 
 
 Employer Overview
 
 
 
 
 Beltone Management Solutions &ndash; Magnet
 
 is a subsidiary of
 
 Beltone Holding
 
 and a leading HR consultancy firm, acting as a trusted partner for organizations seeking comprehensive people and management solutions. Magnet specializes in executive search, personnel and payroll services, and end-to-end HR solutions, delivering innovative, proactive, and impactful support that enables organizations to attract talent, optimize performance, and achieve sustainable growth.
 
 
 
 
 
 
 Job Summary
 
 
 
 The Account Manager serves as the main point of contact for assigned clients, ensuring smooth coordination with internal teams to deliver services accurately and on time. The role focuses on managing client relationships, tracking account performance, supporting onboarding and renewals, resolving concerns, and maintaining updated records while staying informed about market trends.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Act as the main point of contact for assigned clients and maintain strong relationships
 
 
 &bull; Understand client needs and ensure accurate execution with internal teams
 
 
 &bull; Coordinate with recruitment, operations, and other departments to meet timelines
 
 
 &bull; Monitor account performance, track KPIs, and share regular status updates
 
 
 &bull; Support client onboarding and manage ongoing account plans
 
 
 &bull; Handle client concerns or escalations promptly and professionally
 
 
 &bull; Assist with contract renewals, documentation, and client feedback
 
 
 &bull; Maintain updated client records on CRM systems
 
 
 &bull; Stay up to date with market trends and industry developments
 
 
 
 
 
 
 Qualifications:
 
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration, Marketing, HR, or a related field
 
 
 &bull; 0&ndash;2 years of experience in account management, client servicing, or coordination roles
 
 
 &bull; Strong communication, problem-solving, and relationship-building skills
 
 
 &bull; Ability to multitask and work effectively with cross-functional teams
 
 
 &bull; High attention to detail and strong organizational skills
 
</div>

Account Manager

<div>
 
 
 Employer Overview
 
 
 
 
 Beltone Management Solutions &ndash; Magnet
 
 is a subsidiary of
 
 Beltone Holding
 
 and a leading HR consultancy firm, acting as a trusted partner for organizations seeking comprehensive people and management solutions. Magnet specializes in executive search, personnel and payroll services, and end-to-end HR solutions, delivering innovative, proactive, and impactful support that enables organizations to attract talent, optimize performance, and achieve sustainable growth.
 
 
 
 
 
 
 Job Summary
 
 
 
 The Sales Account Manager is responsible for managing and growing client accounts by building strong relationships, identifying sales opportunities, and ensuring timely and accurate service delivery. The role focuses on achieving sales targets, coordinating with internal teams, handling client needs and escalations, and supporting contract renewals while monitoring account performance and market trends.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as the primary point of contact for assigned clients, ensuring timely communication and strong relationship management.
 </li>
 <li>
 Understand client needs, project requirements, and expectations to ensure accurate execution by internal teams.
 </li>
 <li>
 Coordinate with recruitment, operations, and other departments to deliver high-quality services and meet client timelines.
 </li>
 <li>
 Monitor account performance, track KPIs, and prepare regular status reports for internal and external stakeholders.
 </li>
 <li>
 Ensure smooth onboarding of new clients and maintain an ongoing account plan for each client.
 </li>
 <li>
 Handle client issues or escalations promptly, ensuring a positive experience and long-term partnership.
 </li>
 <li>
 Support contract renewals and documentation by collecting feedback and coordinating with relevant teams.
 </li>
 <li>
 Maintain accurate and updated records on CRM systems for all client interactions and activities.
 </li>
 <li>
 Stay informed about market trends, industry updates, and competitors to better support and guide clients.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, HR, or a related field.
 </li>
 <li>
 1&ndash;3 years of experience in account management, client servicing, or coordination roles (preferably in HR, recruitment, or service-based industries).
 </li>
 <li>
 Strong communication, problem-solving, and relationship-building skills.
 </li>
 <li>
 Ability to multitask, manage timelines, and work across different teams.
 </li>
 <li>
 High attention to detail and strong organizational skills.
 </li>
 </ul>
 
 
</div>

Sales Account Manager

Premier Services and Recruitment

<div>
 
 Key Responsibilities:
 
 
 Building positive relationships with customers
 
 
 Assisting with generating new business
 
 
 Identifying opportunities for greater profits
 
 
 Understand customer needs and develop plans to address them
 
 
 Identify key staff in client companies to cultivate profitable relationships
 
 
 Resolve customer complaints quickly and effectively
 
 
 Promote high-quality sales, supply and customer service processes
 
 
 Aim to preserve customers and renew contracts
 
 
 Approach potential customers to establish relationships
 
 
 Gain solid knowledge of competitors
 
 
 
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 7+ years of Experience, Proven experience as a Client Relationship Manager
 
 
 Bachelor&rsquo;s degree in business, marketing or related field.
 
 
 Experience in sales, marketing or related field, Knowledge of customer relationship management (CRM) practices.
 
</div>

Relationship Manager

Gradients Advertising Group

<div>
 
 
 Gradients Advertising
 
 Group is seeking an
 
 Account Supervisor
 
 with
 
 4+ years of experience
 
 in advertising, branding, or marketing communications only.
 
 
 This role is ideal for someone who thrives on managing client relationships, leading fast-paced projects, and communicating ideas clearly and effectively.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 As an Account Supervisor, you will play a key role in connecting client needs with our creative, strategy, and production teams. You will:
 
 
 <ul>
 <li>
 Act as the main point of contact for key clients and ensure all expectations are met
 </li>
 <li>
 Lead the planning, timeline management, and execution of branding, production, giveaways, and integrated marketing campaigns
 </li>
 <li>
 Translate client goals into structured briefs and actionable tasks for the team
 </li>
 <li>
 Oversee budgets, timelines, and output quality across every project stage
 </li>
 <li>
 Coordinate with creative, strategy, and production departments as well as third-party vendors
 </li>
 <li>
 Draft and structure client presentations, proposals, and reports
 </li>
 <li>
 Communicate clearly, confidently, and persuasively in both written and spoken formats
 </li>
 <li>
 Solve problems proactively and maintain strong client satisfaction
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Bring
 
 
 
 
 We are looking for someone who adds value beyond experience. You bring:
 
 
 <ul>
 <li>
 4+ years of account management experience in an agency or marketing-driven environment
 </li>
 <li>
 Strong strategic thinking and problem-solving abilities
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 The ability to draft and deliver presentations in a clear and compelling way
 </li>
 <li>
 A detail-oriented and organized approach to managing multiple projects
 </li>
 <li>
 Fluency in English (spoken and written) is essential
 </li>
 <li>
 Solid understanding of branding, campaign workflows, and production processes
 </li>
 </ul>
</div>

Account Supervisor (Advertising Agency)

Visa

<div>
 
 Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
 
 
 
 
 Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The Consultant, Client Success is a client-facing, individual contributor role serving as a Commercial &amp; Money Movement Solutions such as (Visa Direct, Visa Commercial Solutions &amp; Visa Government Solutions) subject matter expert accountable for supporting a portfolio of Visa clients. Partners with Account Team members in Client Services, Sales and Product to drive optimization of client performance in alignment with Visa&rsquo;s business agenda per Sales Account Plans and Client Services Client Success Plans. Participates in client advisory engagements to enable new capabilities and facilitate clients&rsquo; geographic expansion and product adoption.
 
 
 
 
 This role reports to a Director and is an exciting opportunity to be at the forefront of Visa&rsquo;s Client Success transformation, closely partnering with more senior Client Success Managers to allow clients to maximize their benefits realization and value from Visa products.
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Provide Visa Commercial &amp; Money Movement Solutions subject matter expertise and consultation to Visa clients and share insights with other Client Success team members to continually enhance the Client experience.
 </li>
 <li>
 Foster and sustain trusted partnerships with internal Account Team members by aligning on the forward-looking relationship strategy and optimization opportunities and executing against Client Success Plans.
 </li>
 <li>
 Leverage an understanding of Client operational goals and success metrics for their overall Visa product landscape to generate new Sales leads to solve identified Client pain points.
 </li>
 <li>
 Support periodic operational reviews with Clients and Visa stakeholders, incorporating input, comparison and client progress against product metrics.
 </li>
 <li>
 Act as an advocate for Clients through showcasing operational excellence by incorporating automated solutions to achieve efficiency and productivity operational improvements.
 </li>
 <li>
 Support implementation of new Visa products purchased by Clients by collaborating with key Client and Visa teams to expedite implementation readiness activities.
 </li>
 <li>
 Maintain strong relationships with Client Services and other cross-functional teams within Visa to provide subject matter expertise consultation as needed to optimize client performance.
 </li>
 <li>
 Support communication of new Visa Rules, essential mandates, Visa Business Enhancement Releases, and upcoming product changes related to ensure Client readiness and service compliance through delivering Client educational training.
 </li>
 </ul>
 
 This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. &ZeroWidthSpace;
 
 
 
 
 
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
 
 
 
 
 Preferred Qualifications:
 
 
 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
 
 
 Minimum of 5+ years experience in financial services, payment card, software or business consulting.
 
 
 Experience engaging with key stakeholders as clients.
 
 
 Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.
 
 
 Technical proficiency in Visa Commercial Solutions.
 
 
 Technical aptitude with a proven ability to articulate technical terms or processes into business language.
 
 
 Interpersonal and consulting skills with proven abilities in influencing clients and stakeholders.
 
 
 Analytical aptitude and demonstrated track record of working with data to solve problems and provide recommendations.
 
 
 Ability to represent technical and business issues and solutions to key stakeholders.
 
 
 Self-starter with an ability to achieve results as part of an effective team (across countries), and to effectively prioritize and multi-task under deadlines.
 
 
 Experience in client relationship management, and able to set priorities, influence others, and manage client expectations.
 
 
 Proficiency with MS Office tools (e.g. MS Excel, PowerPoint, Word).
 
 
 
 
 
 
 Additional Information
 
 
 
 
 Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
 
 
 
</div>

Client Success Manager

Temenos

<div>
 
 About Temenos
 
 
 
 Temenos (SIX: TEMN) is a global leader in banking technology. Through our market-leading core banking suite and best-in-class modular solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology &ndash; deployed on-premises, in the cloud, or as SaaS &ndash; to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives.
 
 
 For more information, please visit www.temenos.com.
 
 
 
 THE ROLE
 
 
 
 You will be responsible for the project delivery, being involved in the process from early stages such as pre-sales estimations and workshops until end of implementation. You will be accountable of all services contractual engagements related to the project and the financial delivery of the project. You will take the leadership in project planning, resourcing, progress reporting, project team management, troubleshooting and the continuing maintenance of good customer relations.
 
 
 
 OPPORTUNITIES
 
 
 
 
 <ul>
 <li>
 You will determine the scope and clear business objectives of the project and the critical success factors of implementation projects.
 </li>
 <li>
 You will prepare and communicate Project Plan to client, project team and Client Services Management.
 </li>
 <li>
 You will manage client expectations and ensure implementation is within the agreed scope and timeframe.
 </li>
 <li>
 You will develop and maintain close relationships with the client and ensure they are fully satisfied.
 </li>
 <li>
 You will plan, manage and maximize utilization of project resources.
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 <ul>
 <li>
 You should have a University degree in Information Technology or equivalent experience.
 </li>
 <li>
 You should have a PMP certified or equivalent.
 </li>
 <li>
 You should have a minimum of 5 years&rsquo; experience as Project Manager in software development or product customization environment delivering large / complex enterprise software projects to the financial services industry.
 </li>
 <li>
 You should have previous experience in Core Banking solutions replacement / implementation - essential. T24 preferred.
 </li>
 <li>
 You should have excellent verbal and written communication skills.
 </li>
 <li>
 You should speak Arabic and English.
 </li>
 <li>
 You should have experience in independently driving projects and managing cost, schedule and quality.
 </li>
 <li>
 You should have strong financial and business acumen.
 </li>
 <li>
 You should have a good knowledge of Microsoft Project, Word, Excel and Power Point.
 </li>
 <li>
 You should be able to spend extensive time on client site and you should be prepared to travel if required.
 
 
 
 </li>
 </ul>
 
 VALUES
 
 
 
 
 <ul>
 <li>
 Care about project delivery.
 </li>
 <li>
 Commit to the full project life cycle until the end of implementation.
 </li>
 <li>
 Collaborate with all project stakeholders.
 </li>
 <li>
 Challenge yourself to continue to maintain good customer relations.
 
 
 
 </li>
 </ul>
 
 SOME OF OUR BENEFITS include:
 
 
 
 
 <ul>
 <li>
 Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
 </li>
 <li>
 Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
 </li>
 <li>
 Family care: 4 weeks of paid family care leave
 </li>
 <li>
 Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
 </li>
 <li>
 Study leave: 2 weeks of paid leave each year for study or personal development
 
 
 
 </li>
 </ul>
 Please make sure to read our Recruitment Privacy Policy
 
 
</div>

Project Manager

TTEC

<div>
 
 Operations Manager
 
 
 - Call Center &ndash; Cairo
 
 
 
 At TTEC, we&rsquo;re all about the Human Experience. Elevated. As a Service Delivery Manager Cairo, Egypt you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to work closely with an iconic brand? In this role, you&rsquo;ll support and motivate your team to make sure they&rsquo;re on track to meet client and business goals.
 
 
 You&rsquo;ll have responsibility for the operational direction and financial performance of the business
 
 
 You&rsquo;ll manage, inspire, and motivate a number of junior managers to ensure operational excellence, service improvement and process refinement is realized, driving effective operating models to maximize revenue and performance.
 
 
 You&rsquo;ll report to the Senior Operations Manager. We&rsquo;re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
 
 
 
 Your Accountabilities And Activities Will Include
 
 
 
 Supporting the Senior Operations Manager in defining the Operational strategy to ensure the long-term development and success of the business
 
 
 <ul>
 <li>
 Responsibility for the direct management and development of the junior management team
 </li>
 <li>
 Responsibility for the development of the operational talent pool by optimizing the skills of the existing team via effective succession planning to ensure key roles are filled and individual talent is recognized.
 </li>
 <li>
 The continuous identification and implementation of operational best practice and proactive solutions through interaction with the wider TTEC digital and TTEC Engage teams.
 </li>
 <li>
 Supporting the introduction of new business, ensuring long term success and maximum revenue generation for TTEC.
 </li>
 <li>
 Contributing to the operational elements for new bids and new services
 </li>
 <li>
 Responsibility and accountability for the operational performance of the Client Area(s) and for exceeding targets of all required metrics and Key Performance Indicators.
 
 
 
 </li>
 </ul>
 Responsibility to create an environment in which employees consider themselves as stakeholders.
 
 
 Effective Stakeholder management and client relationship building to ensure seamless partnership with the client(s) and build trust in our business.
 
 
 To over-see the forecasting, planning and real time delivery of our man-power &ndash; to meet client volume and profiles.
 
 
 Working with the Recruitment and Learning and Development teams to define specific recruitment and training needs.
 
 
 
 What You Bring To The Role
 
 
 
 <ul>
 <li>
 A minimum 4 year call center management or equivalent work experience
 </li>
 <li>
 Continuously promote a performance-driven culture and always work towards reaching for amazing
 </li>
 <li>
 Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
 </li>
 <li>
 Consistently mentor and inspire others
 </li>
 <li>
 Customer focused mindset
 </li>
 <li>
 Understanding, interpreting, and manipulating data for reporting
 </li>
 <li>
 You&rsquo;ll have good process and change management experience to aid your delivery of business needs and changing client requirements
 </li>
 <li>
 Strong people and client leadership and stakeholder management
 
 
 
 </li>
 </ul>
 
 What You Can Expect
 
 
 
 <ul>
 <li>
 Knowledgeable, encouraging, supporting and present leadership
 </li>
 <li>
 Diverse and community minded organization
 </li>
 <li>
 Career-growth and lots of learning opportunities for aspiring minds
 </li>
 <li>
 And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
 
 
 
 </li>
 </ul>
 
 About TTEC
 
 
 
 Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
</div>

Call Center Operations Manager

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