customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

accounts manager

marketing manager

customer success specialist Jobs in Lahore

customer success specialist

client services manager

HOF Immigration Services

Position Overview: HOF Migration is seeking a detail-oriented, client-focused, and highly communicative Case Manager to oversee and manage the end-to-end immigration process for our clients. The Case Manager will act as the primary point of contact, ensuring all communication with clients is clear, timely, and professional while their applications are handled efficiently, accurately, and in compliance with immigration laws and regulations.Key Responsibilities:<ul><li>Manage client cases from initiation to completion, ensuring smooth processing of applications.</li><li>Serve as the main communication channel for clients, providing clear updates, guidance, and reassurance throughout the process.</li><li>Provide detailed instructions to clients regarding required documentation, timelines, and immigration procedures.</li><li>Coordinate with legal teams, consultants, and government authorities, maintaining professional communication at all levels.</li><li>Maintain accurate case records, databases, and client files.</li><li>Track deadlines and follow up proactively with clients to collect missing information or documents.</li><li>Conduct regular case reviews and updates to ensure compliance with internal policies and external requirements.</li><li>Communicate effectively with internal teams to improve processes and ensure high-quality client service.</li><li>Stay up to date with immigration regulations, policies, and procedures, and communicate relevant updates to clients and colleagues.</li></ul>Qualifications &amp; Skills:<ul><li>Prior experience in immigration services, legal case management, or client services is an advantage.</li><li>Strong communication skills (verbal and written) with the ability to explain complex information in a clear and professional manner.</li><li>Excellent organizational and time-management skills with the ability to handle multiple cases simultaneously.</li><li>Proficiency in MS Office and case management software (experience with CRM systems is a plus).</li><li>High attention to detail and ability to work under pressure.</li><li>Client-focused mindset with an empathetic and professional approach.</li></ul>Core Soft Skills &amp; Competencies:<ul><li>Exceptional interpersonal and relationship-building skills.</li><li>Active listening and empathy to understand client needs and concerns.</li><li>Problem-solving and conflict-resolution abilities.</li><li>Patience, adaptability, and resilience in challenging situations.</li><li>Strong teamwork and collaboration skills.</li><li>Professionalism and cultural sensitivity when dealing with diverse clients.</li></ul>What We Offer:<ul><li>A dynamic and supportive work environment.</li><li>Opportunities for professional growth and learning in the field of migration.</li><li>Competitive salary and benefits package.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per month

Case Manager

BridgeBlue Pakistan

We are hiringManager &ndash; Client Services &amp; Operations (Female Only) for our customer service centre based at DHA Phase-6, LahoreRequirement: Must have 05 years of relevant experienceMust be able to handle daily office operations and clients and lead a team of 15-20 persons.Maintain a exceptional customer services experience.Exceptional Communication SkillsEducation: Master in Public Administration or EquivalentOffice Location: DHA Phase-6,Timings: 9am to 5pm (Mon-Sat)Job Type: Full-timePay: From Rs120,000.00 per monthApplication Question(s):<ul><li>Have you read the Job ad and requirement carefully?</li></ul>Education:<ul><li>Master's (Required)</li></ul>Experience:<ul><li>Operations and Customer Care: 5 years (Required)</li></ul>Work Location: In person

Manager Client Services and Operations

Winnors Remote Staff

<div>
 
 Join Winnors and work for UK clients directly from our offices in Johar Town, Lahore.
 
 
 
 Our client is seeking a highly motivated and results-oriented
 
 Client Success Manager &ndash; International Accounts
 
 to join our dynamic team. This role plays a vital part in supporting our international operations by managing client relationships, coordinating business processes, and ensuring smooth communication across borders.
 
 
 As a
 
 Client Success Manager &ndash; International Accounts
 
 , you will be responsible for managing relationships with international clients, ensuring their needs are met and concerns addressed in a timely and professional manner.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Leverage strong communication skills to manage business interactions through phone calls, emails, and video conferences.
 </li>
 <li>
 Develop and sustain long-term client relationships built on trust and satisfaction.
 </li>
 <li>
 Serve as the primary contact for clients, liaising with internal teams to consistently meet and exceed client expectations.
 </li>
 <li>
 Address client escalations and resolve concerns promptly to ensure high satisfaction levels.
 </li>
 <li>
 Deliver regular updates and detailed reports to senior management regarding client feedback and satisfaction.
 </li>
 <li>
 Partner with sales and marketing teams to identify growth opportunities and expand business within existing accounts.
 </li>
 <li>
 Prepare clear and professional business correspondence, including proposals, contracts, and reports.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum of 6+ years&rsquo; experience in business management or a related role, ideally with international exposure.
 </li>
 <li>
 A UK LLB qualification (preferred but not required).
 </li>
 <li>
 Previous experience in business management or client services, with emphasis on international clientele.
 </li>
 <li>
 Strong problem-solving ability, with the tact and diplomacy to manage escalations effectively.
 </li>
 <li>
 Excellent command of written and spoken English, with the capability to present complex information clearly.
 </li>
 <li>
 Proficiency in business communication standards and email etiquette.
 </li>
 <li>
 Strong organisational and time management abilities, with the capacity to manage multiple priorities.
 </li>
 <li>
 Ability to perform effectively both independently and within a team.
 </li>
 <li>
 Awareness of international business practices and cultural sensitivities (advantageous).
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Opportunity to work in a fast-paced and dynamic environment.
 </li>
 <li>
 Be part of a growing and successful team.
 </li>
 <li>
 Daily provision of lunch, fruits, tea, and coffee onsite.
 </li>
 </ul>
</div>

Client Success Manager – International Accounts

Mugshei

Position: Client Retention Officer Company: Mugshei Pvt Ltd Location: Garden Town Lahore Job Type: Full-Time - Night Shift Department: Customer Success / Client ServicesAbout the RoleWe are seeking a proactive and client-focused Client Retention Officer to join our team. The ideal candidate will be responsible for building strong relationships with existing clients, ensuring their satisfaction, and developing strategies to enhance client loyalty. This role is critical in reducing churn, maximizing client lifetime value, and supporting long-term business growth.Key Responsibilities<ul><li>Develop and implement strategies to improve client retention and reduce churn.</li><li>Build and maintain strong, long-term relationships with existing clients.</li><li>Act as the main point of contact for client inquiries, feedback, and concerns.</li><li>Monitor client accounts to identify risks of disengagement and proactively address them.</li><li>Collaborate with sales, marketing, and customer support teams to enhance client experience.</li><li>Conduct regular follow-ups, check-ins, and performance reviews with clients.</li><li>Identify upselling and cross-selling opportunities to maximize revenue from existing clients.</li><li>Maintain accurate client records and prepare retention reports for management.</li><li>Resolve client issues efficiently and ensure a positive client journey.</li><li>Stay updated with industry trends and competitor strategies to enhance client satisfaction.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Proven experience in client relations, account management, or customer success (1&ndash;3 years preferred).</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Ability to analyze data and prepare client retention reports.</li><li>Problem-solving attitude with a client-centric approach.</li><li>Proficiency in CRM software and MS Office tools.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives.</li><li>Professional growth and training opportunities.</li><li>A collaborative and supportive work environment.</li><li>Opportunities to make a meaningful impact on client relationships and company success.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Client Retention Officer - Night Shift

ARD Developers

Full job descriptionJob description:We are seeking a results-driven Customer Services Floor In-Charge with a strong background in Reputed Real Estate Group to lead Customer Services operations. The ideal candidate will lead in this domain, and fostering strong relationships with customers.Key Responsibilities:End To End Customer ServicesAll over Submission OperationsCross Functional Coordination with Sales PartnersComplaints ResolutionObtain Daily, Weekly, Monthly ReportingData AnalysisHands-on ERP operating experienceFluent in English,Urdu- Obtain World Class Customer Experience- Customer Leadership: Always standing as face value of company, while fostering a culture of world class experience.- Market Analysis: Adopt market trends, competitor activities, and customer preferences to identify retention opportunities.- Lead Client Relationships: Lead strong relationships with bookes members, retailers, and other key stakeholders in the Real Estate sector.- Lead Services Performance Monitoring: Analyze services performance data and prepare regular reports for senior management.- Lead &amp; Ensure adherence to company policies and industry regulations.Qualifications &amp; Requirements:- Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field (MBA is a plus).Experience:-Minimum 4&ndash;5 years of customer services in experience in REAL ESTATE.- Strong understanding of Real Estate Project dynamics.- Excellent communication, negotiation, and team runner skills.- Proficiency in MS Office and CRM software..Why Join us?- Opportunity to work with a leading brand in the Real Estate sector.- Competitive salary package and performance incentives.- Professional growth and career advancement opportunities.Job Type: Full-timeWork Location: In personThis role will not only help distribute workloads more effectively but also support key functions such as customer experience, data management, compliance, ultimately contributing to improved performance across the department.Female Candidate with relevant 4-5 Years experience are encouraged to apply.Job Type: Full-timeWork Location: In person

CSD Floor In-Charge (Chance To Be A Services Ambassador)

Sharp Brains

As a Service Delivery Manager (SDM), you will be the single point of contact and the trusted advisor for our most important clients. Your primary mission is to ensure the seamless delivery of our data center and telecom services, uphold stringent SLAs, drive continuous improvement, and foster deep, strategic relationships that promote client satisfaction and growth.You will act as the bridge between the client and our internal technical, operational, and sales teams, translating client needs into actionable plans and ensuring our services deliver maximum value.Key Responsibilities<ul><li>Client Relationship Management: Build and maintain strong, long-term relationships with key client stakeholders, acting as their primary advocate within our organization.</li><li>Service Level Agreement (SLA) Management: Proactively monitor, report on, and manage performance against all SLAs. Lead root cause analysis and post-incident reviews for any service interruptions.</li><li>Incident &amp; Problem Management: Serve as the escalation point for major incidents, ensuring effective communication and swift resolution. Drive problem management initiatives to prevent future issues.</li><li>Service Reviews: Conduct regular operational and strategic service review meetings with clients, presenting performance metrics, project updates, and strategic initiatives.</li><li>Project Oversight: Coordinate with Project Management and Engineering teams to ensure smooth onboarding of new services and changes for existing clients, minimizing impact and managing expectations.</li><li>Continuous Improvement: Identify opportunities to enhance service quality, improve processes, and increase efficiency, both for the client and internally.</li><li>Commercial Management: Support the sales team in identifying growth opportunities (upsell/cross-sell) and managing contract renewals.</li><li>Documentation: Ensure all client documentation, including Service Design Packages (SDPs) and operational guides, are accurate and up-to-date.</li></ul>What We're Looking For (Qualifications &amp; Experience)Required:<ul><li>Bachelor's degree in Information Technology, Business Management, Telecommunications, or a related field, or equivalent practical experience.</li><li>5+ years of proven experience in a Service Delivery Manager, Client Success Manager, or similar client-facing role within the data center and/or telecommunications industry.</li><li>Deep understanding of data center infrastructures (power, cooling, cabling, security) and telecom services (MPLS, SD-WAN, Ethernet, DIA, colocation, cloud connectivity).</li><li>Strong knowledge of ITIL frameworks (especially Incident, Problem, and Change Management) and experience managing SLAs and KPIs.</li><li>Exceptional client-facing and communication skills, with the ability to explain complex technical issues to a non-technical audience.</li><li>Proven ability to manage multiple high-priority clients and projects in a fast-paced environment.</li><li>Strong analytical and problem-solving skills with a focus on proactive prevention.</li></ul>Preferred:<ul><li>ITIL Foundation v3/v4 certification.</li><li>Experience with CRM and service management tools (e.g., Salesforce, ServiceNow, Jira).</li><li>PMP or other project management certification is a plus.</li></ul>Job Type: Full-timeWork Location: In person

Service Delivery Manager (Data Center Telecom Experience)

BrilZen

Job Title: Junior Business DeveloperLocation: Gulberg II, Lahore Job Type: Onsite (Monday to Friday) Job Time: 8pm to 5am Salary: Market competitive Experience: 2 yearsAbout Company:BRILZEN is a fast-growing and innovative startup, offering a comprehensive one-stop platform for high-quality freelance services. We are committed to solving common business challenges by streamlining collaboration, reducing costs, and eliminating the need for multiple service providers. Our mission is to deliver seamless, efficient, and impactful solutions that empower individuals and businesses to thrive.Our services include<ul><li>Social media management</li><li>Email management</li><li>Administrative assistance</li><li>Customer support</li><li>Cold calling</li><li>Lead generation</li><li>Graphic design</li><li>WordPress development.</li></ul>At BrilZen, our vision is to empower businesses of all sizes and industries by providing top-tier freelance services. We aim to alleviate common challenges such as communication barriers, high costs, and the need to hire multiple professionals for diverse tasks. We are committed to infusing brilliance into every project and ensuring a harmonious and efficient collaboration process.Job Summary: We are looking for a highly driven Business Developer who will be responsible for bringing in new business, closing sales, and ensuring a smooth transition to our Project Management team. This is not just a lead generation role &mdash; you will own the entire sales journey from lead acquisition to client onboarding, supervise the initial delivery experience, and be actively involved in upselling after project completion. You will work closely with our Specialized Project Managers, ensuring every client receives what was promised, no commitments are missed, and all project information is transferred without gaps.Key Responsibilities1. Lead Generation &amp; Sales Conversion<ul><li>Acquire leads through outreach (cold emails, LinkedIn, networking, bidding on freelance platforms) and from inbound sources (marketing campaigns, referrals, website inquiries).</li><li>Manage and track all leads in Pipedrive CRM, keeping statuses up to date and following up consistently.</li><li>Handle initial discovery calls, understand client needs, and present our services effectively.</li><li>Overcome objections, negotiate terms, and close deals in line with company pricing and scope.</li><li>Prepare and document a basic scope of work before handover to the Project Manager.</li></ul>2. Client Onboarding &amp; Handover<ul><li>Onboard new clients after the sale, ensuring they feel welcomed and confident in our process.</li><li>Gather all necessary project information during onboarding and document it clearly.</li><li>Share all client discussions, commitments, and expectations with the assigned Project Manager so the client never needs to repeat themselves.</li><li>Introduce the Project Manager as the technical lead and ensure a smooth handover meeting.</li></ul>3. Project Oversight (Sales Perspective)<ul><li>Stay involved in the project at a supervisory level to ensure promises made during sales are being met.</li><li>Monitor overall communication between the client and team to prevent delays or misunderstandings.</li><li>Act as a bridge between the client and team for commercial or relationship-related concerns.</li><li>Proactively check in with clients during key milestones to maintain trust.</li></ul>4. Upselling &amp; Client Retention<ul><li>Conduct post-project review calls to ensure client satisfaction.</li><li>Identify and propose upsell opportunities based on the client&rsquo;s business goals and our service offerings.</li><li>Maintain ongoing relationships with past clients to encourage repeat business.</li></ul>5. Reporting &amp; CRM Management<ul><li>Keep Pipedrive CRM fully updated with accurate deal stages, notes, and follow-up reminders.</li><li>Prepare weekly sales activity and pipeline reports for management.</li><li>Track conversion rates and suggest improvements to the sales process.</li></ul>Skills &amp; Qualifications<ul><li>Proven sales experience in a digital agency, IT services, or B2B services environment.</li><li>Strong understanding of marketing, design, and web development services (technical training will be provided).</li><li>Excellent communication, negotiation, and relationship-building skills.</li><li>Ability to manage multiple leads and accounts simultaneously.</li><li>Comfortable using Pipedrive or similar CRM tools.</li><li>Self-motivated, target-driven, and able to work independently with minimal supervision.</li></ul>Preferred Experience<ul><li>Experience with freelancing platforms (Upwork, Fiverr, Freelancer) for lead generation.</li><li>Prior experience in client onboarding and account management.</li><li>Familiarity with technical terminology in marketing, design, and development.</li></ul>What We Offer<ul><li>Competitive salary</li><li>Ongoing technical and sales training.</li><li>Opportunities for career growth within a scaling agency.</li><li>Supportive, collaborative work culture.</li></ul>Job Type: Full-timeWork Location: In person

Junior Business Developer

Explore 1372+ Client services manager in Lahore this September. Find roles across top companies and apply now to boost your career.