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customer success specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matric or above
  </li>
  <li>
   Excellent English Written and Verbal Communication
  </li>
  <li>
   American or neutral accent
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
  </li>
  <li>
   Must be alteast 18 Years old and hold valid CNIC.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Start Your Career At ibex.?
  <br/>
  <br/>
 </strong>
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 <br/>
 <br/>
 <strong>
  What Makes You A Good Fit For This Job?
  <br/>
  <br/>
 </strong>
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 <br/>
 <br/>
 <strong>
  What We Seek In You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborative mindset
  </li>
  <li>
   Customer service focus
  </li>
  <li>
   Hands-on-problem solving ability
  </li>
  <li>
   The ability to communicate technical information in a simple manne
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Learning And Takeaways
  <br/>
  <br/>
 </strong>
 Here @ ibex. we will help build you!
 <br/>
 <br/>
 <ul>
  <li>
   Unlimited exposure
  </li>
  <li>
   A chance to polish your skills
  </li>
  <li>
   A great learning environment
  </li>
  <li>
   Ample experience to build a future path for yourself
  </li>
  <li>
   An opportunity to operate with a highly trained and diversified network of people
   <br/>
   <br/>
  </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 <br/>
 <br/>
 <strong>
  Perks Of Being An Ibexian
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical Insurance &amp; OPD
  </li>
  <li>
   Provident Fund with investment options
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   Annual leaves
  </li>
  <li>
   On job training
  </li>
  <li>
   Two days off in a week
  </li>
  <li>
   Ergonomic furniture and infrastructure
  </li>
  <li>
   Referral Rewards
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Conveyance facility
  </li>
  <li>
   Loan facility
  </li>
  <li>
   Employee Appreciation programs
   <br/>
   <br/>
  </li>
 </ul>
 The salary for this position will be up to PKR 115,000 per month. It's worth nothing, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
  </li>
  <li>
   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  </li>
  <li>
   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing the resolution
  </li>
  <li>
   Staying up to date with latest updates on system information, process changes and future updates
  </li>
 </ul>
</div>


Customer Success Specialist

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matriculation or above
  </li>
  <li>
   Excellent Written and Verbal English communication
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
  </li>
  <li>
   Banking Experience preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
  </li>
  <li>
   Assist customers with their items purchased through ecommerce website
  </li>
  <li>
   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  </li>
  <li>
   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing the resolution
  </li>
  <li>
   Staying up to date with latest updates on system information, process changes and future updates
  </li>
 </ul>
</div>


Customer Services Specialist

CureMD

<div><div>Job Overview:</div><div></div><div>
The Manager &ndash; Customer Success will lead and elevate the EMR/Oncology Support team by shifting from reactive service to proactive customer partnership. This role serves as a catalyst to enhance team performance, strengthen operational structure, and foster a culture of accountability and growth. The manager will build a high-performing, customer-centric environment by mentoring team members, clarifying processes, and supporting skill development. The role also involves leading strategic initiatives to improve customer experience, streamline workflows, and ensure timely resolution of complex escalations. The ideal candidate is a dynamic leader passionate about coaching teams, optimizing support operations, and delivering consistent value to both customers and the organization.</div><div></div><div>
Job Responsibilities:</div><ul><li><div>
Re-establish role clarity and RACI within 30 days.</div></li><li><div>
Conduct weekly one-on-one meetings and publish individual performance development plans (PDPs) with quarterly targets.</div></li><li><div>
Launch &ldquo;Deep Dive Friday&rdquo; knowledge-sharing sessions with 100% of technical staff presenting within 90 days.</div></li><li><div>
Publicly recognize team wins and reduce negative escalations by 40% within 6 months.</div></li><li><div>
Implement early warning dashboards for the top 10 issues to reduce repeat tickets by 25% within 180 days.</div></li><li><div>
Mentor the Associate Manager on empathetic leadership and change management, co-leading two retrospectives per month.</div></li><li><div>
Hold monthly health checks with Product and Development teams, providing insights to influence the product roadmap.</div></li></ul><div></div><div>
Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree (foreign education is a plus).</div></li><li><div>
5&ndash;6 years of experience in customer success with at least 2 years in a leadership role.</div></li><li><div>
Strong skills in customer success methodologies, performance metrics, and team coaching.</div></li><li><div>
Excellent communication, negotiation, and stakeholder management abilities.</div></li></ul><div></div><div>
Compensation and Benefits:</div><div></div><div>
   Financial:</div><ul><li><div>
Competitive salary and bi-annual bonus.</div></li><li><div>
Fast track and uncapped career growth for high performers.</div></li><li><div>
Company-sponsored vehicle financing (car and bike).</div></li><li><div>
Interest-free loans.</div></li><li><div>
Provident Fund: CureMD matches up to 8% of your base salary.</div></li><li><div>
Fuel Card.</div></li><li><div>
Cellular Allowance.</div></li></ul><div></div><div>
   Health and Wellness:</div><ul><li><div>
In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.</div></li><li><div>
Hospital treatment monitoring by company doctors.</div></li><li><div>
Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient).</div></li><li><div>
Exclusive health benefits and discounts at top class clinics and labs.</div></li></ul><div></div><div>
     Supportive Workplace:</div><ul><li><div>
Pick-up and drop-off services for female employees.</div></li><li><div>
In-house daycare facility.</div></li><li><div>
In-house gym and recreational area to unwind.</div></li></ul><div></div><div>
   Continued Learning:</div><ul><li><div>
Company-sponsored trainings, workshops, development programs and retreats.</div></li><li><div>
Paid specialized trainings/certifications.</div></li></ul><div></div><div>
The Difference You&rsquo;ll Make:<br>
<br>
At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives. Together, let&rsquo;s save lives.</div></div>

Manager Customer Success - EMR

CS Outsource

<div>
 <p>
  <strong>
   Virtual Assistant (US Operations &ndash; On-Site)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  We are looking for a proactive and detail-oriented
  <strong>
   Virtual Assistant
  </strong>
  to support our US-based operations. The ideal candidate has strong communication skills, excellent organizational habits, and the ability to manage administrative tasks, customer interactions, and coordination duties efficiently while working on-site.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Overview
  </strong>
 </p>
 <p>
  The Virtual Assistant will handle daily operational and support tasks including responding to inquiries, coordinating with internal teams, managing schedules, updating documents, and ensuring smooth workflow for US clients and business processes. This role requires multitasking, professionalism, and a strong customer-first mindset.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Communication &amp; Support
  </strong>
 </p>
 <ul>
  <li>
   Respond promptly to inquiries via phone, email, chat, and internal platforms.
  </li>
  <li>
   Provide clear information regarding services, processes, instructions, and project details.
  </li>
  <li>
   Assist with customer or client concerns and escalate complex cases when needed.
  </li>
  <li>
   Maintain a courteous and professional tone across all communication channels.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Administrative &amp; Operations Support
  </strong>
 </p>
 <ul>
  <li>
   Manage calendars, schedules, and task lists.
  </li>
  <li>
   Coordinate with internal teams or service vendors as required.
  </li>
  <li>
   Monitor ongoing tasks and ensure timely follow-ups.
  </li>
  <li>
   Assist with checklists, documentation, and workflow processes.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Data Management &amp; Reporting
  </strong>
 </p>
 <ul>
  <li>
   Maintain accurate data in CRMs or management systems.
  </li>
  <li>
   Update spreadsheets, booking sheets, and project trackers.
  </li>
  <li>
   Prepare daily/weekly reports on tasks, issues, and progress.
  </li>
  <li>
   Keep all records organized and up to date.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Process Support
  </strong>
 </p>
 <ul>
  <li>
   Assist in resolving recurring operational issues.
  </li>
  <li>
   Contribute ideas to streamline workflows and improve efficiency.
  </li>
  <li>
   Help update SOPs and internal guidelines.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills &amp; Qualifications
  </strong>
 </p>
 <ul>
  <li>
   1&ndash;2 years of experience as a VA, CSR, admin support, or operations assistant (preferred).
  </li>
  <li>
   Strong English communication (written and spoken).
  </li>
  <li>
   Excellent organizational skills and attention to detail.
  </li>
  <li>
   Ability to multitask in a fast-paced environment.
  </li>
  <li>
   Comfortable using CRMs, spreadsheets, and online tools.
  </li>
  <li>
   Strong problem-solving ability with a customer-first mindset.
  </li>
  <li>
   Able to work independently as well as within a team.
  </li>
  <li>
   Punctual and reliable for on-site work.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <ul>
  <li>
   Stable on-site role with exposure to international operations.
  </li>
  <li>
   Opportunities for career growth in admin, operations, or customer service.
  </li>
  <li>
   Supportive work environment.
  </li>
  <li>
   Work with modern tools, systems, and US-based workflows.
  </li>
  <li>
   Your contribution directly supports smooth operations and client satisfaction.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  📍
  <strong>
   Location:
  </strong>
  Lahore &ndash; Johar Town
 </p>
 <p>
  🕒
  <strong>
   Shift:
  </strong>
  US Timing (7 PM &ndash; 4 AM PKT)
 </p>
 <p>
  💼
  <strong>
   Work Type:
  </strong>
  On-site | Full-Time
 </p>
 <p>
  💰
  <strong>
   Salary:
  </strong>
  PKR 100,000 &ndash; 130,000
 </p>
 <p>
 </p>
</div>


Virtual Assistant

<div>
 <p>
  <strong>
   Operations Executive (US Operations)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Title:
  </strong>
  Operations Executive &ndash; US Operations
 </p>
 <p>
  <strong>
   Work Hours:
  </strong>
  07:00 PM &ndash; 04:00 AM (Night Shift)
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Johar Town, Lahore (On-Site)
 </p>
 <p>
  <strong>
   Employment Type:
  </strong>
  Full-Time
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  We are hiring a
  <strong>
   highly organized and detail-oriented Operations Executive
  </strong>
  to manage and optimize
  <strong>
   US-based operations
  </strong>
  during the night shift. The ideal candidate will ensure smooth daily workflows, maintain service-level compliance, and coordinate effectively with internal teams and US clients. If you have hands-on experience in
  <strong>
   BPO operations
  </strong>
  ,
  <strong>
   customer service
  </strong>
  , or
  <strong>
   US process management
  </strong>
  , this role offers a strong career growth opportunity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Manage and oversee
   <strong>
    day-to-day US operations
   </strong>
   to ensure seamless service delivery.
  </li>
  <li>
   Monitor
   <strong>
    performance metrics, SLAs, KPIs, and workflow productivity
   </strong>
   to maintain operational efficiency.
  </li>
  <li>
   Coordinate with
   <strong>
    US clients, stakeholders, and cross-functional teams
   </strong>
   to resolve issues and escalations.
  </li>
  <li>
   Implement
   <strong>
    process improvements
   </strong>
   to optimize operations and enhance service quality.
  </li>
  <li>
   Prepare and maintain
   <strong>
    operational reports, dashboards, and documentation
   </strong>
   for management.
  </li>
  <li>
   Support the
   <strong>
    onboarding, training, and performance tracking
   </strong>
   of team members.
  </li>
  <li>
   Ensure full compliance with
   <strong>
    company policies, quality standards, and industry best practices
   </strong>
   .
  </li>
  <li>
   Identify and troubleshoot operational challenges, providing
   <strong>
    quick and effective resolutions
   </strong>
   .
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    2&ndash;5 years of experience
   </strong>
   in operations management, preferably in
   <strong>
    US-based or BPO environments
   </strong>
   .
  </li>
  <li>
   Strong understanding of
   <strong>
    US business processes, communication standards, and workflow expectations
   </strong>
   .
  </li>
  <li>
   Excellent
   <strong>
    verbal and written communication
   </strong>
   skills.
  </li>
  <li>
   Strong
   <strong>
    analytical, multitasking, and time-management
   </strong>
   capabilities.
  </li>
  <li>
   Proficiency in
   <strong>
    MS Office
   </strong>
   ,
   <strong>
    Google Workspace
   </strong>
   , and other operational tools.
  </li>
  <li>
   Keen attention to detail and strong
   <strong>
    problem-solving
   </strong>
   abilities.
  </li>
  <li>
   Prior experience in
   <strong>
    BPO, customer service, or US operations
   </strong>
   .
  </li>
 </ul>
 <p>
  <strong>
   Preferred Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Experience working with
   <strong>
    US clients
   </strong>
   or managing
   <strong>
    cross-functional international teams
   </strong>
   .
  </li>
  <li>
   Familiarity with
   <strong>
    CRM and operations tools
   </strong>
   such as Salesforce, HubSpot, Zendesk, Asana, Monday.com, etc.
  </li>
  <li>
   Leadership or
   <strong>
    team management experience
   </strong>
   is a strong advantage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Apply?
  </strong>
 </p>
 <ul>
  <li>
   Work in a fast-growing, US-focused operations environment.
  </li>
  <li>
   Build expertise in
   <strong>
    international operations, BPO management, and client coordination
   </strong>
   .
  </li>
  <li>
   Competitive salary and professional growth opportunities.
  </li>
 </ul>
 <p>
 </p>
</div>


Operations Executive

GradesUp

<p>We are looking for an experienced <b>QA Specialist</b> to oversee the quality of our <b>email customer support team.</b> This role is ideal for someone who already has hands-on QA experience and can ensure consistent, high-quality customer communication.</p><p><b>Responsibilities</b></p><ul><li>Review and audit customer support emails for quality, accuracy, grammar, and tone</li><li>Ensure compliance with SOPs, templates, and brand voice</li><li>Score tickets and prepare QA reports</li><li>Provide clear, constructive feedback and coaching to agents</li><li>Identify recurring issues, training gaps, and improvement opportunities</li><li>Help refine QA processes and guidelines</li><li>Monitor support quality KPIs</li></ul><p><b>Requirements</b></p><ul><li>Proven experience as a <b>QA Specialist / QA Analyst in Customer Support (Email Support)</b></li><li>Must already have experience in a similar QA role</li><li>Excellent written English and strong attention to detail</li><li><b>Graduate (Bachelor&rsquo;s degree required)</b></li><li>Familiar with ticketing systems (Zendesk, Gorgias, Freshdesk, etc.)</li><li>Strong communication and feedback skills</li><li>Able to work independently and consistently</li></ul><p><b>How to Apply</b></p><p>Send your resume to: <b>0321-4195541</b></p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

QA Specialist for Email Support Team

Murkez Technologies

<div>
 <p>
  <strong>
   Finance Automation &amp; AI Specialist
   <br/>
  </strong>
 </p>
 <p>
  <strong>
   Murkez Technologies
  </strong>
  is looking for a
  <strong>
   Finance Automation &amp; AI Specialist
  </strong>
  to support the growing volume of repetitive bookkeeping and finance work across our customer base. This is a hands-on role focused on understanding existing finance workflows and helping automate, streamline, and standardize them for better efficiency and scalability.
  <br/>
 </p>
 <ul>
  <li>
   Analyze existing bookkeeping and finance workflows across different customers
   <br/>
  </li>
  <li>
   Identify repetitive, manual, or error-prone processes and opportunities for automation
   <br/>
  </li>
  <li>
   Design and implement simple automations, scripts, or AI-assisted workflows
   <br/>
  </li>
  <li>
   Leverage AI tools (e.g., copilots, LLMs, OCR, workflow automation tools) to improve efficiency
   <br/>
  </li>
  <li>
   Help standardize finance processes so they can be reused across multiple clients
   <br/>
  </li>
  <li>
   Collaborate with finance, operations, and product teams to understand requirements
   <br/>
  </li>
  <li>
   Document processes, automations, and best practices clearly for future reuse
   <br/>
  </li>
  <li>
   Continuously experiment, learn, and iterate on new tools and approaches
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Requirements
 <br/>
 <br/>
 <p>
  <strong>
   What We&rsquo;re Looking For:
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    3&ndash;4 years of experience
   </strong>
   in finance, accounting, bookkeeping, operations, or a related role with strong understanding of core finance and bookkeeping processes (AP, AR, reconciliations, close, reporting, etc.)
   <br/>
  </li>
  <li>
   Practical, hands-on exposure to one or more of the following:
   <br/>
  </li>
  <ul>
   <li>
    AI tools or copilots
    <br/>
   </li>
   <li>
    Workflow automation platforms (e.g., Zapier, Make, Power Automate, etc.)
    <br/>
   </li>
   <li>
    Scripting or light coding (Python, SQL, VBA, Apps Script, or similar)
    <br/>
   </li>
   <li>
    Process optimization or systems implementation
    <br/>
   </li>
  </ul>
  <li>
   Comfortable working with data, spreadsheets, and finance systems
   <br/>
  </li>
  <li>
   Comfortable with working US hours / late evenings
   <br/>
  </li>
  <li>
   Tech-forward, adaptable and practical
  </li>
  <li>
   Curious, proactive, and willing to experiment and learn by doing
   <br/>
  </li>
  <li>
   Able to balance structure with scrappiness in a fast-evolving environment
   <br/>
  </li>
 </ul>
 <p>
  <strong>
   Nice to Have:
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Experience supporting multiple clients or stakeholders
   <br/>
  </li>
  <li>
   Familiarity with accounting software (e.g., QuickBooks, NetSuite, Xero, etc.)
   <br/>
  </li>
  <li>
   Exposure to OCR, document processing, or AI-based data extraction
   <br/>
  </li>
  <li>
   Interest in scaling internal tools and reusable solutions
   <br/>
  </li>
 </ul>
 <p>
  <strong>
   Why This Role Matters
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Direct impact on efficiency and scalability across our customer base
   <br/>
  </li>
  <li>
   Opportunity to work at the intersection of finance, automation, and AI
   <br/>
  </li>
  <li>
   Room to grow into a more senior automation, systems, or finance-ops role
   <br/>
  </li>
  <li>
   High ownership and visibility, with space to shape how we work
   <br/>
  </li>
 </ul>
</div>


AI Automation Specialist (Finance)

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