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customer service representative Jobs in Lahore

customer service representative

sales representative

customer sales representative Jobs in Lahore

customer sales representative

customer support executive Jobs in Lahore

customer support executive

customer success specialist

Metal

<div>About Metal
Metal is an AI-powered operating system for founders raising venture rounds. Our platform brings intelligence and efficiency to the core workflows involved in venture rounds &mdash; finding the right investors, mapping relationship intelligence to land introductions, and getting context-rich guidance on key questions around round strategy and collateral. 
About the Role
As part of our sales organization, the Customer Success Specialist (CSS) role focuses on ensuring a world-class onboarding experience for customers on the Metal platform. Successful candidates will demonstrate an ability to become subject matter experts on Metal's product capabilities with a strong internal motivation to help customers win.
The role will work closely with our product and engineering teams to ensure that feedback from the market flows quickly to inform our product roadmap and direction. Potential growth paths include team leadership and transitioning into strategic partnerships. The right candidate(s) will play a critical role in shaping the customer journey, setting the tone for long-term retention and driving upsell opportunities.
What You&rsquo;ll Do<ul><li>
Run structured onboarding calls with new customers, guiding them through setup and best practices.</li><li>
Troubleshoot issues in real time and remove blockers to ensure trial success.</li><li>
Collaborate closely with AEs for smooth handoff of qualified customers.</li><li>
Track onboarding paying conversion rates and continuously optimize the onboarding process.</li><li>
Contribute to building Metal&rsquo;s customer success playbooks and documentation.</li><li>
Advocate for customer needs internally, providing input to product and sales.</li></ul> 
What We&rsquo;re Looking For
Non-Negotiable Qualities<ul><li>
Comms Fluency: Native-level spoken English; clear and confident with North American customers.</li><li>
Critical Thinking / IQ: Strong problem-solving and troubleshooting ability.</li><li>
Drive / Internal Motivation: Ownership mindset and passion for helping customers succeed.</li><li>
Culture Fit: Ambition, humility, and learning capacity.</li></ul> 
Minimum Qualifications<ul><li>
Experience in customer-facing roles (support, onboarding, success, or implementation).</li><li>
Proven ability to manage multiple customer accounts and deliver measurable outcomes.</li><li>
Availability to work 10PM to 3AM PKT at least four nights per week.</li><li>
Comfortable working in a fast-paced environment with high standards for quality.</li></ul> 
Preferred<ul><li>
Experience in SaaS onboarding or customer success functions.</li><li>
Familiarity with early-stage startups or tech-driven customer journeys.</li><li>
Track record of improving retention or customer adoption metrics.</li></ul> 
Why Join Metal?
You&rsquo;ll be the first Customer Success Specialist at Metal, shaping the onboarding experience and setting the foundation for our customer success org. This role offers direct exposure to founders, the opportunity to create impact from day one, and a pathway to leadership as the team scales.</div>

Customer Success Specialist

Techscale

<div>
 
 About The Role
 
 
 
 We are looking for a proactive and customer-obsessed
 
 Customer Success Specialist
 
 to join our growing team. In this role, you&rsquo;ll be the key point of contact for our clients, helping them maximize the value of our SaaS platform from onboarding through renewal and expansion.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Develop and maintain strong relationships with assigned clients, ensuring high levels of satisfaction and retention.
 </li>
 <li>
 Guide new customers through the onboarding process, including setup, training, and initial adoption.
 </li>
 <li>
 Educate clients on features, new releases, and best practices to help them get the most out of the platform.
 </li>
 <li>
 Monitor usage metrics and proactively reach out to under-engaged customers to improve product utilization.
 </li>
 <li>
 Act as the voice of the customer internally and escalate issues to support or product teams when necessary.
 </li>
 <li>
 Collaborate with Sales and Account Managers to support contract renewals and identify upsell or cross-sell opportunities.
 </li>
 <li>
 Collect customer feedback and work with product teams to inform roadmap and improvements.
 </li>
 <li>
 Contribute to knowledge base articles, FAQs, and customer success playbooks.
 
 
 </li>
 </ul>
 
 Key Requirements
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Customer Success, Account Management, or Client Support (preferably in a SaaS environment).
 </li>
 <li>
 Excellent communication, interpersonal, and relationship-building skills.
 </li>
 <li>
 Ability to explain complex topics in a simple and clear manner.
 </li>
 <li>
 Strong problem-solving skills with a customer-first mindset.
 </li>
 <li>
 Self-starter who can manage multiple accounts and prioritize effectively.
 </li>
 <li>
 Experience working in a B2B SaaS company.
 </li>
 <li>
 Familiarity with CRM tools and cloud-based platforms.
 </li>
 <li>
 Understanding of the software development lifecycle is a plus.
 </li>
 <li>
 Experience running customer training sessions or webinars.
 </li>
 </ul>
</div>

BB Holdings

Customer Support Specialist Location: Lahore (On-site) Job Type: Full-timeWe are looking for a highly motivated and customer-focused Customer Support Specialist to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns.. However, freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply.As a Customer Support Specialist you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.Key Responsibilities<ul><li>Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner</li><li>Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction</li><li>Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates</li><li>Process orders, returns, and exchanges; escalate issues to relevant departments as needed</li><li>Accurately log and track customer interactions using CRM tools for future reference and reporting</li><li>Follow up on unresolved issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery</li><li>Share feedback and insights on recurring issues or customer trends to support process improvements</li><li>Participate in ongoing training to enhance service skills and product knowledge</li></ul>Qualifications<ul><li>Fresh graduates are welcome to apply</li><li>1.5 to 2 years of experience in a customer support or client services role is preferred</li><li>Strong communication skills in both verbal and written English, with a professional and empathetic tone</li><li>Excellent problem-solving abilities and the confidence to manage challenging situations</li><li>Ability to multitask and handle multiple client issues simultaneously</li><li>Comfortable working under pressure and meeting deadlines while maintaining accuracy</li><li>A positive, proactive attitude and a passion for customer success</li><li>Experience in technical troubleshooting or in an international BPO/Call Center environment is a plus.</li><li>Age Limit: Less than 40</li></ul>Why Join Us?<ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and professional development</li><li>A supportive, collaborative, and dynamic team environment</li><li>A chance to work with a diverse group focused on delivering top-tier customer experiences</li></ul>Shift Timings<ul><li>Summer: 01:00 PM &ndash; 10:00 PM</li><li>Winter: 02:00 PM &ndash; 11:00 PM</li></ul>Note: This is an on-site role. Remote work is not available for this position.Ability to Commute: Must be able to commute to Lahore.Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Banking Experience preferred
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Assist customers with their items purchased through ecommerce website
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Services Specialist

Dengage

<div>
 
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a value based relationship with them. The ideal candidate for this customer-facing role is to assist clients with their digital marketing efforts by owning a portfolio of existing accounts and take full responsibility for their success, retention and growth. The Customer Success Manager will provide efficient client liaison and project management abilities to deliver on client requirements and will actively consult clients regarding D-Engage product &amp; services.
 
 
 
 Key Responsibilities
 
 :
 
 <ul>
 <li>
 
 Customer Onboarding
 
 : Guide new customers through the onboarding process, ensuring they are successfully set up and educated on our platform&rsquo;s features and capabilities.
 
 </li>
 <li>
 
 Relationship Management
 
 : Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
 
 </li>
 <li>
 
 Customer Health Monitoring
 
 : Proactively monitor the health of customer accounts, using data and feedback to identify areas for improvement or risks to retention.
 
 </li>
 <li>
 
 Issue Resolution
 
 : Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally with support, product, and engineering teams when necessary.
 
 </li>
 <li>
 
 Training and Education
 
 : Conduct training sessions, webinars, and workshops to help customers fully utilize the software.
 
 </li>
 <li>
 
 Renewals &amp; Upselling
 
 : Drive customer retention through regular check-ins, helping identify opportunities for upselling or cross-selling additional features or services.
 
 </li>
 <li>
 
 Customer Advocacy
 
 : Represent customer feedback internally, collaborating with product teams to ensure customer needs are addressed in future updates or features.
 
 </li>
 <li>
 
 Metrics and Reporting
 
 : Track customer satisfaction, product usage, and overall health metrics, providing actionable insights to the leadership team.
 
 </li>
 <li>
 
 Churn Prevention
 
 : Develop and execute strategies to prevent churn, ensuring customer success and satisfaction remains a priority.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Proven Minimum 4 years of experience as a Customer Success Manager, Account Manager, or similar role in a SaaS environment.
 
 </li>
 <li>
 Strong understanding of SaaS business models and customer success principles.
 
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams.
 
 </li>
 <li>
 Ability to analyze customer data, identify trends, and proactively offer solutions.
 
 </li>
 <li>
 Familiarity with customer success tools (e.g., Gainsight, Zendesk, Salesforce).
 
 </li>
 <li>
 Problem-solving mindset with the ability to navigate complex customer issues.
 
 </li>
 <li>
 Strong organizational and multitasking skills with a focus on details.
 
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field (preferred).
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 
 Growth Opportunities
 
 : Access to professional development and career growth within a rapidly expanding SaaS company.
 
 </li>
 <li>
 
 Collaborative Culture
 
 
 :
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 </li>
 <li>
 
 Competitive Benefits
 
 
 :
 
 
 
 Enjoy a comprehensive benefits package.
 
 
 
 </li>
 </ul>
 
 D&bull;Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
 
 
 
 
</div>

Customer Success Manager- Pakistan

TCP Software

<div>For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs.
Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
The Customer Success Manager will work with internal teams and directly with existing/new customers to develop renewals and expansion strategies, formulate ROI, reduce churn, and help TCP Software customers grow. This will involve developing unique outputs of data analytics which ultimately demonstrates the value TCP brings to our customers and their employees. As a fast-growing web-based start-up we are looking for a Success Manager to join our team to help maintain, grow, and provide world-class support to our Customer Base.
This is a high-touch, rapport-building position that requires strong communication skills, both written and verbal. The ideal candidate will be upbeat, driven, well-organized, share a passion for technology and a love for working in a dynamic environment. The CSM will represent TCP and its product suite and exceed customer satisfaction objectives.<h3 class="jobSectionHeader">
Responsibilities:</h3><ul><li><ul>
<li>Leverage new and established customer relationships to deliver ROI and expand and renew TCP subscriptions, while providing a high-level of service for clients.</li>
<li>Strategic account planning and execution skills ability to across both IT and business units.</li>
<li>Strong technical aptitude, passion, and commitment for customer success.</li>
<li>Strong time management skills. Ability to articulate a clear, concise return on investment value statement.</li>
<li>Maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.</li>
<li>Ensure high rate of renewal across customer base - Proactively assesses, clarifies, and validates customer needs on an ongoing basis</li>
<li>Identify opportunities to upsell additional users and services.</li>
<li>Manage existing accounts and maintain relationships with decision makers at the executive and management levels.</li>
<li>Manage and track customer and transactional information in a CRM system.</li>
<li>Coordinate resources throughout the sales cycle, including product support and sales engineering to meet account performance objectives and customers expectations.</li>
<li>Provide product demonstrations and general support to prospective customers.</li>
<li>Develop and deliver strategies that help drive our clients business.</li>
<li>Keep abreast of competition, competitive issues, and products.</li>
<li>Practice effective, excellent communication with management, customers, and support staff.</li>
<li>Provide fanatical support and service to account base.</li></ul></li></ul> 
Requirements<ul><li><ul>
<li>Bachelors and/or Masters degree.</li>
<li>3-5+ years of customer success / sales / account management / relevant experience.</li>
<li>Previous sales experience a plus.</li>
<li>Outstanding organizational skills, ability to manage multiple projects.</li>
<li>Passionate about building customer relationships.</li>
<li>Experience driving adoption of SaaS-based solutions a plus.</li>
<li>Ability to thrive in a fast-paced environment.</li>
</ul></li></ul>Benefits<ul><li><ul>
<li>Paid time-off and Sick leaves.</li>
<li>In-Patient &amp; Out-Patient Health insurance.</li>
<li>Provident fund and EOBI.</li>
<li>International and diverse working environment.</li>
<li>A creative, talented, and supportive team.</li>
<li>Competitive compensation package.</li>
<li>The work/life balance you need to be successful.</li>
<li>A culture that promotes focus on customers, innovation, teamwork, accountability, and open communication.</li>
</ul></li></ul>Job Timings: Night Shift (US Business Hours)
Location: Lahore, Pakistan (On-site).</div>

Customer Success Manager

Instacare Technologies

Job Summary:The Customer Success Agent is responsible for ensuring customer satisfaction, retention, and success by providing excellent post-sales support and maintaining strong client relationships. This role involves understanding customer needs, resolving issues efficiently, and ensuring customers gain maximum value from the company&rsquo;s products or services.Key Responsibilities:<ul><li>Customer Support &amp; Communication</li><li>Act as the primary point of contact for customers via phone, email, or chat.</li><li>Respond promptly to customer inquiries and resolve issues efficiently.</li><li>Provide product guidance, training, and troubleshooting assistance.</li><li>Customer Onboarding</li><li>Assist new customers in setting up and using the platform or service.</li><li>Ensure smooth onboarding by providing necessary documentation and demos.</li><li>Follow up to ensure successful adoption and satisfaction.</li><li>Customer Retention &amp; Relationship Management</li><li>Build long-term relationships with customers to encourage loyalty and renewal.</li><li>Identify at-risk customers and take proactive steps to improve their experience.</li><li>Gather customer feedback and share insights with the product and development teams.</li><li>Performance Monitoring &amp; Reporting</li><li>Track customer usage and engagement metrics to ensure product value realization.</li><li>Maintain detailed records of customer interactions and issues in CRM tools.</li><li>Prepare and share reports on customer satisfaction and support metrics.</li><li>Collaboration &amp; Process Improvement</li><li>Collaborate with sales, technical, and product teams to resolve customer concerns.</li><li>Contribute to knowledge base articles and process documentation.</li><li>Suggest improvements to enhance the customer experience.</li></ul>Key Skills &amp; Competencies:<ul><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving and analytical abilities</li><li>Patience and empathy in handling customer concerns</li><li>Proficiency in CRM and support tools (e.g., HubSpot, Zendesk, Freshdesk)</li><li>Ability to multitask and manage time effectively</li><li>Understanding of SaaS or technology-based products (preferred)</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, IT, or related field</li><li>1&ndash;3 years of experience in customer success, client support, or account management</li><li>Experience in SaaS or tech-based customer service preferred</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Success Agent

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818 customer success specialist jobs IN Lahore

Customer Success Specialist

Customer Success Specialist

Customer Support Specialist

Customer Services Specialist

Customer Success Manager- Pakistan

Customer Success Manager

Customer Success Agent