customer success specialist

Decklaration

<div>
 
 
 1Now
 
 is a SaaS-based Fleet Management Solution built for car rental businesses. We help owners boost revenue, reduce Turo commission fees, and streamline operations through features such as custom rental websites, secure driver verification, automated rental agreements, and powerful fleet analytics.
 
 
 
 We are looking for an
 
 Onboarding Specialist
 
 who can help new clients successfully set up and start using our platform while ensuring a smooth onboarding experience and ongoing support.
 
 
 
 Key Responsibilities:
 
 
 
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 Set up and verify new client accounts, including business details and platform configuration.
 
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 Upload and configure fleet data, pricing rules, booking policies, and availability settings.
 
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 Enable and verify insurance integrations such as RentalCover, Bonzah, or other supported providers.
 
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 Configure payment gateways, taxes, deposits, and refund workflows to ensure smooth transactions.
 
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 Connect and test system integrations including Turo, SMS, email, CRM, and analytics tools.
 
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 Conduct onboarding calls and train clients on how to effectively use the platform.
 
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 Perform QA checks and run test bookings before the client goes live.
 
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 Provide post-launch support during the first 30 days to ensure smooth activation and retention.
 
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 Respond to client queries and coordinate with internal teams to resolve setup or technical issues.
 
 
 
 
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 Requirements
 
 
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 6 Months to 1 year of experience in client onboarding, implementation, customer success, or support roles in a SaaS environment.
 
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 Strong understanding of system configurations, integrations, and troubleshooting.
 
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 Good communication skills with the ability to guide and train clients.
 
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 Detail-oriented with strong organizational and problem-solving skills.
 
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 Experience working with CRM tools or SaaS platforms is a plus.
 
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 Ability to manage multiple onboarding processes and client interactions.
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</div>

Onboarding Specialist

Nestors Global Pvt Ltd

Nestors Global is a leading writing services company committed to delivering high-quality content solutions to a diverse global clientele. Our expertise spans academic writing, business content, creative projects, and more. We pride ourselves on professionalism, reliability, and client satisfaction.Role Overview: We are seeking a proactive and customer-focused Customer Success &amp; Sales Support Specialist to join our growing team. This role blends customer service excellence with sales support, ensuring clients receive expert guidance and a seamless experience from inquiry to delivery. The ideal candidate is a confident communicator who enjoys building relationships and helping clients find the right solutions.Key Responsibilities:<ul><li>Client Engagement:</li></ul>Manage customer inquiries عبر phone, email, and live chat, providing clear and accurate information about our services.<ul><li>Consultative Sales Support:</li></ul>Understand client needs and recommend suitable writing services, packages, pricing options, and turnaround times.<ul><li>Order Coordination:</li></ul>Assist clients through the order placement process, ensuring all requirements are clearly captured and processed efficiently.<ul><li>Relationship Management:</li></ul>Build long-term client relationships through follow-ups, personalized support, and consistent communication.<ul><li>Issue Resolution:</li></ul>Address customer concerns and complaints professionally, ensuring timely and satisfactory resolutions.<ul><li>Cross-Team Collaboration:</li></ul>Coordinate with internal teams (writers, sales, and marketing) to ensure smooth service delivery.<ul><li>CRM &amp; Data Handling:</li></ul>Maintain accurate records of customer interactions, orders, and feedback within CRM systems.<ul><li>Customer Insights:</li></ul>Collect and share client feedback to support continuous improvement in services and customer experience.Requirements:<ul><li>Previous experience in customer service, sales support, or client-facing roles (writing or service-based industry preferred).</li><li>Strong verbal and written communication skills.</li><li>Excellent problem-solving abilities with a customer-first mindset.</li><li>Familiarity with CRM tools and order management systems is an advantage.</li><li>Ability to multitask and perform in a fast-paced environment.</li><li>High attention to detail and organizational skills.</li><li>Comfortable communicating in a clear, professional British English tone.</li></ul>Why Join Nestors Global?<ul><li>Be part of a fast-growing, innovative content solutions company.</li><li>Competitive salary with performance-based incentives.</li><li>Opportunities for career advancement and skill development.</li><li>Collaborative and supportive team culture.</li></ul>Work Location: In person

Customer Success & Sales Support Specialist

My Tutor Source (MTS)

Job Title: Customer Success ExecutiveLocation: DHA Phase 1, LahoreShift Timings: 1:00 PM &ndash; 10:00 PM (With Alternative Saturdays On)My Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer satisfaction and are seeking a passionate individual to join our team as a Senior Customer Success.Responsibilities include but are not limited to:<ul><li>Introducing customers to the company&rsquo;s services through detailed sessions.</li><li>Arranging teachers for demo/intro sessions and assigning classes.</li><li>Conducting regular follow-ups with customers.</li><li>Maintaining regular communication with students and teachers to ensure excellent service delivery.</li><li>Monitoring activities and collecting feedback from existing customers to identify areas for service improvement and implementing feasible customer suggestions.</li><li>Building strong customer relationships and proactively engaging with them to improve customer retention.</li><li>Conducting extensive research for prospecting and building mature leads.</li><li>Performing inside sales activities, including extensive research, data analysis, and taking action based on results and indicators.</li><li>Coordinating and completing multiple tasks alongside the entire team.</li><li>Updating the database and maintaining accurate records.</li><li>Scheduling intro/demo sessions with available teachers.</li><li>Monitoring teachers&rsquo; schedules and assigning them intro sessions and students.</li><li>Writing content for various purposes.</li><li>Conducting trial sessions for new clients and converting them into paying customers.</li><li>Scheduling classes for successful trials and managing the scheduled hours of clients (students).</li><li>Consistently aiming to achieve monthly and annual goals/targets.</li></ul>Application Question(s):<ul><li>How many years of experience you have?</li><li>If selected than in how many days you can join?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Customer Success Executive

Central Tech Services

Pexdel.com is seeking a Customer Success Executive to manage and deliver excellent client support for our international campaigns. The ideal candidate will have experience handling customer support teams, maintaining service quality, and ensuring client satisfaction.Key Responsibilities:<ul><li>Manage and support existing customers to ensure satisfaction and retention</li><li>Handle customer queries via calls, emails, and chat in a timely manner</li><li>Provide product/service guidance and resolve customer issues effectively</li><li>Maintain strong communication and follow-ups with clients</li><li>Identify opportunities to improve customer experience</li><li>Work closely with internal teams to resolve escalations</li></ul>Requirements:<ul><li>Strong communication and interpersonal skills</li><li>Problem-solving and customer handling abilities</li><li>Basic understanding of CRM tools (preferred)</li><li>Ability to work in a fast-paced environment</li><li>Freshers with good communication skills can also apply</li></ul>Note: Female candidates are encouraged to applyWilling to work in Night shift.Must have Minimum 2-3 years Experience.Must be Fluent in English.Location: Central Tower 2, Hali Road, Gulberg 3, Lahore Job Type: Full-time, Onsite Shift Timings: (6:00 PM &ndash; 3:00 AM, Monday to Friday)How to Apply: Apply directly on indeed or Send your CV to +92 328 1648517.Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Success Executive (Female candidates are encouraged to apply)

Taraki

<div>
 Our client
 
 Navigator HR
 
 is looking
 
 Assistant Manager Customer Success
 
 in
 
 Lahore.
 
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities
 
 
 
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 Support day-to-day supervision of the Customer Success team and ensure smooth execution of customer- facing operations.
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 Monitor team accountability, responsiveness, documentation quality, meeting follow-ups, and adherence to service standards.
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 Ensure customer health updates, red flags, internal notes, meeting minutes, and action trackers are maintained accurately and on time.
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 Build and sustain strong customer relationships while proactively identifying service risks, escalation points, and retention concerns.
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 Coach team members on communication standards, professionalism, ownership, and structured customer handling.
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 Support onboarding, probation reviews, performance conversations, and capability development of team members.
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 Coordinate with internal stakeholders to align on commitments, priorities, and issue resolution for assigned customers.
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 Recommend and implement process improvements that strengthen reporting discipline, service consistency, and operational efficiency.
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 Selection Criteria / Required Competencies
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 Proven ability to manage teams, enforce accountability, and create a disciplined yet supportive working environment.
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 Strong customer relationship management skills with the ability to handle critical conversations and service- sensitive situations professionally.
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 Excellent verbal and written communication skills, including the ability to draft clear updates, meeting minutes, and performance feedback.
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 Sound judgment, emotional intelligence, and maturity in balancing people management with organizational requirements.
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 Strong problem-solving and escalation-handling capability with a proactive and solution-oriented approach.
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 High ownership, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
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 Comfort with performance tracking, reporting, process monitoring, and structured follow-through on action items.
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 Digital literacy and working proficiency in tools such as Zoom, Microsoft Teams, Outlook, and other collaboration platforms.
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 Strong follow-up and follow-through skills to ensure timely execution, coordination, and closure of tasks.
 
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</div>

Assistant Manager Customer Success - Navigator HR

TCP Software

<div>TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus):
 
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook<h3 class="jobSectionHeader">
As a Channel Partner Success Manager, you will:</h3><ul><li>
Build and maintain strong, long-term relationships with TCP&rsquo;s strategic partners, resellers, and system integrators.
</li><li>Act as the main point of contact for partner engagement, enablement, and performance management.
</li><li>Conduct regular business reviews and joint success planning sessions to ensure partners achieve desired outcomes and growth targets.
</li><li>Collaborate with Sales, Marketing, Product, and Customer Success teams to support partners in expanding TCP&rsquo;s reach and product adoption.
</li><li>Monitor partner performance metrics, identify opportunities for improvement, and execute growth strategies.
</li><li>Drive partner onboarding, training, and certification initiatives to ensure partners are equipped to sell, implement, and support TCP solutions effectively.
</li><li>Assist in resolving partner issues by coordinating with cross-functional teams to ensure timely and effective resolutions.
</li><li>Support renewal and upsell opportunities through close collaboration with internal Account Executives and the partner&rsquo;s customer-facing teams.
</li><li>Maintain accurate and updated partner records, engagement activities, and forecasts in Salesforce.</li></ul>
Requirements<ul><li>
Bachelor&rsquo;s degree in Business, Marketing, or a related field (IT or SaaS background preferred).
</li><li>4+ years of experience in Partner Success, Channel Account Management, or Strategic Alliances within the SaaS industry.
</li><li>Proven ability to manage partner relationships across the entire lifecycle &mdash; from onboarding to growth and retention.
</li><li>Demonstrated success in meeting or exceeding partner growth and engagement goals.
</li><li>Strong business acumen and the ability to translate partner needs into actionable growth strategies.
</li><li>Experience conducting partner enablement sessions, QBRs, and joint business planning.
</li><li>Excellent collaboration, communication, and presentation skills with both internal and external stakeholders.
</li><li>Experience using Salesforce.com, MS PowerPoint, and Excel to manage partner pipelines and report performance.
</li></ul><h3 class="jobSectionHeader">Bonus points if your background includes the following:</h3><ul><li>
Experience in Human Capital Management (HCM), Workforce Management, or similar SaaS solutions.
</li><li>Previous work with system integrators, value-added resellers (VARs), or managed service providers (MSPs).
</li><li>Experience collaborating with Technical Account Managers or Solution Engineers.
</li><li>Ability to work across Central, Mountain, or Pacific Time Zones.
</li><li>Experience working with a globally dispersed Partner or Channel team.</li></ul><h3 class="jobSectionHeader">
Physical Requirements:</h3><ul><li>
Prolonged periods sitting at a desk and working on a computer.
</li><li>Must be able to lift up to 15 pounds at times.</li></ul>
Benefits<ul><li>
Competitive salary</li><li>
PTO and Sick leaves</li><li>
In-Patient &amp; Out-Patient Health insurance</li><li>
Out-Patient Department coverage</li><li>
Provident fund and EOBI</li><li>
The work/life setup you need to be successful.</li><li>
Access to an in-house gym to support your health and well-being</li><li>
A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results</li><li>
The chance to make a genuine impact on the company&rsquo;s growth</li><li>
Plenty of challenging work and the opportunity to stretch yourself</li><li>
The opportunity to work with amazing talent in a fast-growing company that really values their team</li></ul>
TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Channel Partner Customer Success Manager Lahore, Punjab, Pakistan

Nestlé USA

<div><h2 class="jobSectionHeader">DRP Specialist</h2>
 Loacation: Head Office - Lahore, Pakistan 
 Job Type: Full-time<h3 class="jobSectionHeader">
Position Summary</h3>
At Nestl&eacute;, we believe in delivering the right product, at the right place, at the right time. As a DRP Specialist, you will play a critical role in managing the supply network by ensuring optimal stock levels across distribution points while balancing service, cost, and freshness objectives.<h3 class="jobSectionHeader">
A Day in the Life of a DRP Specialist</h3><ul><li>
Analyze and optimize supply plans and dispatch requirements to meet customer demand while considering network constraints</li><li>
Plan and optimize transportation loads to ensure efficiency and cost-effectiveness</li><li>
Manage inventory levels to balance product availability with working capital and freshness targets</li><li>
Monitor and resolve planning exceptions, making data-driven decisions aligned with business priorities</li><li>
Ensure timely execution of weekly planning cycles and maintain strong service levels for local and Inter-Market Supply (IMS) customers</li><li>
Identify risks related to volume fluctuations and proactively escalate to relevant stakeholders</li><li>
Drive continuous improvement in logistics and supply planning processes</li><li>
Define and maintain Distribution Center (DC)-wise stock cover policies</li><li>
Collaborate closely with Customer Service, Transport, and DC Operations teams to ensure seamless execution</li></ul><h3 class="jobSectionHeader">
What Will Make You Successful</h3><ul><li>
1&ndash;3 years of experience in Supply Chain, preferably in:<ul><li>
Distribution Center Operations</li><li>
Transport Operations</li><li>
Factory Logistics</li><li>
Demand &amp; Supply Planning</li></ul></li><li>
Strong analytical and problem-solving skills</li><li>
Solid understanding of end-to-end supply chain processes</li><li>
Ability to manage complexity and make timely, effective decisions</li><li>
Familiarity with planning tools (e.g., SAP APO) is a plus</li><li>
Proactive mindset with a strong sense of ownership and accountability</li></ul><h3 class="jobSectionHeader">
Key Success Measures</h3><ul><li>
Customer Service Level achievement</li><li>
Inventory optimization and working capital management</li><li>
Freshness of stock</li><li>
Dispatch schedule adherence</li><li>
Effective execution of Operational Demand &amp; Supply Review (OpDSR)</li><li>
Timely communication of key supply risks and exceptions</li></ul><h3 class="jobSectionHeader">
Why Join Us?</h3>
At Nestl&eacute;, you will be part of a global organization that values collaboration, innovation, and continuous improvement. We empower our people to make an impact while developing their careers in a dynamic and inclusive environment.</div>

Distribution Requirements Planning Specialist

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