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Instacare Technologies

Job Description &ndash; Customer Success Team Lead (SaaS Program)The Customer Success Team Lead for the SaaS program will be responsible for leading the customer success team to drive adoption, engagement, and retention of the company&rsquo;s software platform. This role ensures that customers achieve their business outcomes through effective onboarding, proactive support, and ongoing value realization. The Team Lead will manage a group of Customer Success Managers (CSMs) and Support Specialists, oversee customer health metrics, and serve as the primary point of escalation for critical accounts. They will collaborate closely with Product, Sales, and Engineering teams to deliver a seamless customer experience and foster long-term relationships that support customer growth and loyalty.Key ResponsibilitiesTeam Leadership &amp; Development<ul><li>Manage, coach, and mentor the Customer Success team to ensure high performance and customer satisfaction.</li><li>Allocate resources effectively to support onboarding, adoption, and retention activities.</li><li>Conduct regular one-on-ones, team meetings, and training to upskill the team in SaaS best practices.</li></ul>Customer Lifecycle Management<ul><li>Oversee end-to-end customer lifecycle: onboarding, adoption, retention, expansion, and advocacy.</li><li>Ensure smooth customer onboarding with structured implementation plans and timelines.</li><li>Monitor customer engagement through usage analytics, ensuring clients realize maximum value.</li></ul>Account Management &amp; Escalations<ul><li>Act as the point of escalation for complex or high-value accounts.</li><li>Develop strong executive-level relationships with strategic customers.</li><li>Collaborate with Sales to identify upsell/cross-sell opportunities within existing accounts.</li></ul>Data &amp; Performance Monitoring<ul><li>Track customer health metrics (adoption rate, churn, renewals, NPS, CSAT, product usage).</li><li>Prepare reports for leadership on customer success performance and risks.</li><li>Use data insights to predict churn and implement proactive retention strategies.</li></ul>Cross-functional Collaboration<ul><li>Work with Product teams to relay customer feedback and influence roadmap priorities.</li><li>Partner with Marketing to create case studies and customer advocacy programs.</li><li>Align with Sales on customer renewals, expansions, and upsell opportunities.</li></ul>Process Improvement &amp; Strategy<ul><li>Develop scalable processes and playbooks for SaaS onboarding, customer success, and renewals.</li><li>Implement customer success tools (e.g., Gainsight, HubSpot, Salesforce, Zendesk) to track KPIs.</li><li>Drive continuous improvement initiatives to enhance the customer journey and overall SaaS adoption</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Success Team Lead

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
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 O Levels/Matric or above
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 Excellent English Written and Verbal Communication
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 American or neutral accent
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
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 Must be alteast 18 Years old and hold valid CNIC.
 
 
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 </ul>
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
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 Collaborative mindset
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 Customer service focus
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 Hands-on-problem solving ability
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 The ability to communicate technical information in a simple manne
 
 
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 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
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 Unlimited exposure
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 A chance to polish your skills
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 A great learning environment
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 Ample experience to build a future path for yourself
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 An opportunity to operate with a highly trained and diversified network of people
 
 
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 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
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 Medical Insurance &amp; OPD
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 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
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 Conveyance facility
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 Loan facility
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 Employee Appreciation programs
 
 
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 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
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 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Follow standard processes and procedures when it comes to providing the resolution
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 Staying up to date with latest updates on system information, process changes and future updates
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</div>

Customer Services Specialist

DYNAMIC SOLUTIONS

Hiring: Customer Success Representative &ndash; LahoreCompany:* Dynamic SolutionsLocation:* On-site, LahoreJob Type:* Full-timeAbout Us:Dynamic Solutions is a leading BPO &amp; software solutions provider, helping businesses deliver seamless operations and outstanding customer experiences.Your Role:Be the first point of contact for customers via calls, chats, and emails.Reolve queries, ensure satisfaction, and maintain accurate CRM documentation.Support customer retention, upselling opportunities, and smooth issue resolution.You Need:Min. Intermediate (12th Grade)6+ months in customer support or related roleExcellent communication &amp; problem-solving skillsBasic MS Excel/Google Sheets knowledgeWillingness to work in rotational shiftsOn-site in Lahore |Apply: recruiter@dynamicsols.comWhatsApp: 03400003008#BPOhiring #CustomerSuccess #SupportJobs #LahoreJoJob Type: Full-timePay: Rs1.00 - Rs2.00 per monthWork Location: In person

Customer Success Representative

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves more than 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 As a Spanish speaking Account Manager, you&rsquo;ll have the opportunity to work with Motive's largest line of revenue. SMB customers make up the majority of Motive's customer base and are our largest revenue stream. We are looking for professionals who have a proven track record of success, are highly motivated, have international exposure to US customers and culture, and consistently practice refining their skillset.
 
 
 A successful Spanish Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, a high attention to detail, and a natural ability to convey and relate ideas to others are required for this role. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced, quota-driven environment and be flexible with changing processes.
 
 
 
 What You'll Do
 
 
 
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 <li>
 Develop strong executive relationships and a deep understanding of each client&rsquo;s business in order to identify opportunities for growth and expansion within your SMB customer base.
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 Survey prospects to understand pain points within their business so you can align those needs with the Motive solution.
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 Demo Motive software and solutions to fleet managers or your larger, more strategic SMB customers.
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 Collaborate with your account team&mdash;customer success managers, support, product specialists, sales engineers, data analytics, and more&mdash;to support and grow your customers.
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 Support contract renewals by proactively engaging clients on upcoming renewals, ensuring a smooth process that minimizes churn.
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 Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions.
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 Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
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 Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
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 Constantly study and deepen understanding of market trends to enable consultative insight.
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
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 Proficiency in both English &amp; Spanish languages (written and verbal)
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 2+ years of relevant or transferable work experience (post a higher education degree).
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 Strong end-to-end ownership attitude from identifying opportunities, running demos, involving partner teams, to closing deals.
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 Leadership and/or management experience with the ability to influence both internal stakeholders and key decision makers externally.
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 Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer&rsquo;s business and the unique solutions that Motive can deliver.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here .
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

SMB Account Manager - Spanish

Cybernet Internet Services Pvt. Ltd.

About UsCybernet is a leading Internet and Data Communication Network Service Provider in Pakistan. We are present in 25 cities with more than 1500 B2B clients of innovative enterprise solutions and above 200,000 B2C consumers of Stormfiber.Our increasingly diverse team is dedicated to achievement. We empower our people to use their spaces, passions, and talents to perform at their best.We grow because our people grow with us. Join the Cybernet family.SummaryWe are looking for an enthusiastic Retention Officer to contribute to retaining customers for our company. You will be responsible for retaining customers by assisting and guiding the over the phone and maintaining good customer relationships.An effective Retention Officer must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone including working on data provided to guide customers dealing with complaints and doubts.Retention Officer is primarily responsible for ensuring that customers or employees remain engaged with a company and do not leave or churn. This role is crucial in maintaining long-term relationships and stability within an organization.Responsibilities&middot; Contact potential or existing customers to inform them about a product or service using scripts&middot; Answer questions about products or the company&middot; Ask questions to understand customer concerns and address them&middot; Work on customer complaints to retain them.&middot; Enter and update customer information in the database&middot; Take and process orders in an accurate manner&middot; Go the &ldquo;extra mile&rdquo; .&middot; Keep records of calls and sales and note useful informationRequirements ( Females only)&middot; High school diploma: BSc/BA will be a plus (Females only)&middot; Proven experience as a Retention Officer representative or other sales/customer service role&middot; Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems&middot; Ability to learn about products and services and describe/explain them to prospects&middot; Excellent knowledge of English&middot; Excellent communication and interpersonal skills&middot; Cool-tempered and able to handle rejection&middot; Outstanding negotiation skills with the ability to resolve issues and address complaintsJob Type: Full-timeWork Location: In person

Front Desk Officer

Interact Global

About Interact Global:Interact Global is a forward-thinking organization committed to empowering businesses through innovative B2B solutions, outstanding customer service, and measurable growth strategies. Our mission is to deliver value-driven results for our clients while fostering a collaborative and performance-oriented environment for our team members.Role Overview:We are seeking a highly motivated, target-driven B2B Sales Specialist with a proven track record in business development, lead generation, and client relationship management. In this role, you will focus on identifying and acquiring new business clients, maintaining long-term partnerships, and consistently meeting or exceeding sales quotas to support the company&rsquo;s growth.Key Responsibilities<ul><li>Develop and maintain strong, long-term relationships with corporate clients and business decision-makers.</li><li>Identify, qualify, and convert sales leads into successful business opportunities.</li><li>Deliver persuasive sales presentations and product demonstrations tailored to client needs.</li><li>Negotiate contracts, pricing, and terms to close high-value sales deals.</li><li>Collaborate with marketing and product development teams to align sales strategies.</li><li>Maintain accurate CRM records of sales activities, pipelines, and client data.</li><li>Achieve and exceed monthly, quarterly, and annual sales targets.</li><li>Provide exceptional customer service and post-sales support to drive client satisfaction and retention.</li><li>Stay up to date on market trends, competitor activities, and industry best practices.</li></ul>Qualifications<ul><li>Proven success in B2B sales, account management, or business development roles.</li><li>Exceptional communication, negotiation, and closing skills.</li><li>Ability to identify client needs and present tailored solutions.</li><li>Self-motivated, results-oriented, and comfortable working under targets.</li><li>Proficient in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.</li><li>Bachelor&rsquo;s degree in Business, Marketing, or related field (preferred).</li></ul>Perks &amp; Benefits<ul><li>Competitive base salary with uncapped commissions and incentives.</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul>Location: Wapda Town Phase 1 Shift Timing: Night Shift (5:30 PM &ndash; 2:30 AM) Work Schedule: Monday to Friday (Weekends Off)Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Sales Executive

the avenair

<ul><li>Job Title: Client Support Specialist &ndash; Real Estate</li></ul>Department: Sales &amp; Customer Relations Reports To: CFO About The Avenair: The Avenair is a premium real estate and lifestyle brand offering top-tier residential and commercial projects. We are seeking an experienced Client Support Specialist to act as the key liaison between clients and the company throughout the property journey.Role Summary: The Client Support Specialist will manage client interactions, ensuring a seamless experience from initial inquiry to final handover. This role is vital in building strong relationships, managing documentation, coordinating tasks, and maintaining customer satisfaction.Key Responsibilities:<ul><li>Customer Relationship Management:</li></ul>Be the main point of contact for client matters.<ul><li>Provide regular project updates, payment status, and timelines.</li><li>Address client concerns in a timely, professional manner.</li><li>Documentation &amp; Compliance:</li></ul>Assist clients with booking, agreements, and possession documents.<ul><li>Maintain accurate client files for compliance.</li><li>Collaborate with legal and finance teams for document accuracy and KYC.</li><li>Interdepartmental Coordination &amp; Follow-up:</li><li>Coordinate with site, legal, and finance teams for timely delivery.</li><li>Track client communication and maintain detailed follow-up logs.</li></ul><ul><li>Possession &amp; Handover Process:</li><li>Oversee pre-possession checks, rectifications, and final inspections.</li><li>Prepare possession kits and manage formal handover events.</li><li>Ensure proper signing of possession documents.</li></ul><ul><li>Customer Experience &amp; Feedback:</li><li>Gather and analyze post-possession client feedback.</li><li>Recommend customer care improvements based on feedback.</li><li>Ensure a consistent, positive experience to foster long-term relationships.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Business, Real Estate, or related field.</li><li>7&ndash;10 years of customer service experience, preferably in real estate.</li><li>Strong verbal and written communication skills.</li><li>Strong interpersonal, negotiation, and follow-up skills.</li><li>Proficiency in MS Office and CRM tools.</li><li>Detail-oriented with excellent organizational skills.</li></ul>Preferred Attributes:<ul><li>Experience with residential real estate.</li><li>Knowledge of local property laws and handover protocols.</li><li>Customer-focused with a proactive problem-solving approach.</li></ul>Salary &amp; Benefits: Competitive salary based on experience.Health and insurance coverage. Professional growth opportunities within a premium brand. Performance-based incentives.How to Apply: Send your resume and cover letter to hr@theavenair.com or call 0316-7777603 for more information.Job Type: Full-timeWork Location: In person

Client Support Specialist

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