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customer success specialist

ibex

<div>
 <p>
  ibex. Pakistan is hiring Customer Success Specialist in Lahore for a leading international eCommerce client (US &amp; UK region).
 </p>
 <p>
  This opportunity is ideal for individuals looking to build a career in call center jobs in Lahore, customer service, and international support roles. You will be responsible for assisting global customers with their queries related to orders, deliveries, returns, refunds, and account support.
 </p>
 <p>
  This is a non-sales role, focused on delivering exceptional customer experience and issue resolution.
 </p>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   Handle high-volume inbound calls, chats, and emails from US &amp; UK customers
  </li>
  <li>
   Assist with order tracking, delivery updates, returns, refunds, and account-related queries
  </li>
  <li>
   Provide accurate information regarding products, pricing, shipping, and policies
  </li>
  <li>
   Deliver first-call resolution (FCR) through effective problem-solving
  </li>
  <li>
   Maintain a professional, empathetic, and customer-first approach
  </li>
  <li>
   Follow client SOPs, quality standards, and compliance guidelines
  </li>
  <li>
   Use CRM systems to log interactions and manage customer cases
  </li>
  <li>
   Achieve KPIs including CSAT, NPS, AHT, and Quality Scores
  </li>
  <li>
   Escalate complex issues appropriately while ensuring customer satisfaction
  </li>
 </ul>
 <p>
  <span>
   Stay updated on process changes and system updates
  </span>
 </p>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   Excellent English communication skills (mandatory)
  </li>
  <li>
   Ability to communicate with US &amp; UK customers (neutral/American/British accent preferred)
  </li>
  <li>
   Minimum Matric / O Levels (Bachelor&rsquo;s preferred)
  </li>
  <li>
   Strong problem-solving and interpersonal skills
  </li>
  <li>
   Basic knowledge of Microsoft Office / Google Workspace
  </li>
  <li>
   Ability to multitask across CRM tools and communication platforms
  </li>
  <li>
   Experience in international call center or eCommerce support is a plus
  </li>
  <li>
   Fresh candidates seeking call center jobs in Lahore are encouraged to apply
  </li>
  <li>
   Must be 18+ with valid CNIC
  </li>
 </ul>
</div>


Customer Success Specialist (US & UK Region)

ibex. Pakistan

<div>
 ibex. Pakistan is hiring Customer Success Specialist in Lahore for a leading international eCommerce client (US &amp; UK region).
 <br/>
 <br/>
 This opportunity is ideal for individuals looking to build a career in call center jobs in Lahore, customer service, and international support roles. You will be responsible for assisting global customers with their queries related to orders, deliveries, returns, refunds, and account support.
 <br/>
 <br/>
 This is a non-sales role, focused on delivering exceptional customer experience and issue resolution.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent English communication skills (mandatory)
  </li>
  <li>
   Ability to communicate with US &amp; UK customers (neutral/American/British accent preferred)
  </li>
  <li>
   Minimum Matric / O Levels (Bachelor&rsquo;s preferred)
  </li>
  <li>
   Strong problem-solving and interpersonal skills
  </li>
  <li>
   Basic knowledge of Microsoft Office / Google Workspace
  </li>
  <li>
   Ability to multitask across CRM tools and communication platforms
  </li>
  <li>
   Experience in international call center or eCommerce support is a plus
  </li>
  <li>
   Fresh candidates seeking call center jobs in Lahore are encouraged to apply
  </li>
  <li>
   Must be 18+ with valid CNIC
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle high-volume inbound calls, chats, and emails from US &amp; UK customers
  </li>
  <li>
   Assist with order tracking, delivery updates, returns, refunds, and account-related queries
  </li>
  <li>
   Provide accurate information regarding products, pricing, shipping, and policies
  </li>
  <li>
   Deliver first-call resolution (FCR) through effective problem-solving
  </li>
  <li>
   Maintain a professional, empathetic, and customer-first approach
  </li>
  <li>
   Follow client SOPs, quality standards, and compliance guidelines
  </li>
  <li>
   Use CRM systems to log interactions and manage customer cases
  </li>
  <li>
   Achieve KPIs including CSAT, NPS, AHT, and Quality Scores
  </li>
  <li>
   Escalate complex issues appropriately while ensuring customer satisfaction
   <br/>
   <br/>
  </li>
 </ul>
 Stay updated on process changes and system updates
</div>


<div>
 <p>
  <span>
   ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
  </span>
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  &bull; Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
  <br/>
  &bull; Assist customers with their items purchased through ecommerce website
  <br/>
  &bull; Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  <br/>
  &bull; Providing alternatives to products/items, which are not available on the ecommerce website
  <br/>
  &bull; Follow standard processes and procedures when it comes to providing the resolution
  <br/>
  &bull; Staying up to date with latest updates on system information, process changes and future updates
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  &bull; O Levels/Matriculation or above
  <br/>
  &bull; Excellent Written and Verbal English communication
  <br/>
  &bull; Proficiency with MS Office (Particularly MS Excel and MS Word)
  <br/>
  &bull; Banking Experience preferred
 </p>
</div>


Customer Services Specialist

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matriculation or above
  </li>
  <li>
   Excellent Written and Verbal English communication
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
  </li>
  <li>
   Banking Experience preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
  </li>
  <li>
   Assist customers with their items purchased through ecommerce website
  </li>
  <li>
   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  </li>
  <li>
   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing the resolution
  </li>
  <li>
   Staying up to date with latest updates on system information, process changes and future updates
  </li>
 </ul>
</div>


TCP Software

<div>
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs.
 <br/>
 <br/>
 Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
 <br/>
 <br/>
 The
 <strong>
  Customer Success Manager
 </strong>
 will work with internal teams and directly with existing/new customers to develop renewals and expansion strategies, formulate ROI, reduce churn, and help TCP Software customers grow. This will involve developing unique outputs of data analytics which ultimately demonstrates the value TCP brings to our customers and their employees. As a fast-growing web-based start-up we are looking for a Success Manager to join our team to help maintain, grow, and provide world-class support to our Customer Base.
 <br/>
 <br/>
 This is a high-touch, rapport-building position that requires strong communication skills, both written and verbal. The ideal candidate will be upbeat, driven, well-organized, share a passion for technology and a love for working in a dynamic environment. The CSM will represent TCP and its product suite and exceed customer satisfaction objectives.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Leverage new and established customer relationships to deliver ROI and expand and renew TCP subscriptions, while providing a high-level of service for clients
  </li>
  <li>
   Strategic account planning and execution skills ability to across both IT and business units
  </li>
  <li>
   Strong technical aptitude, passion, and commitment for customer success
  </li>
  <li>
   Strong time management skills. Ability to articulate a clear, concise return on investment value statement
  </li>
  <li>
   Maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
  </li>
  <li>
   Ensure high rate of renewal across customer base - Proactively assesses, clarifies, and validates customer needs on an ongoing basis
  </li>
  <li>
   Identify opportunities to upsell additional users and services
  </li>
  <li>
   Manage existing accounts and maintain relationships with decision makers at the executive and management levels
  </li>
  <li>
   Manage and track customer and transactional information in a CRM system
  </li>
  <li>
   Coordinate resources throughout the sales cycle, including product support and sales engineering to meet account performance objectives and customers expectations
  </li>
  <li>
   Provide product demonstrations and general support to prospective customers
  </li>
  <li>
   Develop and deliver strategies that help drive our clients business
  </li>
  <li>
   Keep abreast of competition, competitive issues, and products
  </li>
  <li>
   Practice effective, excellent communication with management, customers, and support staff
  </li>
  <li>
   Provide fanatical support and service to account base
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors and/or Masters degree
  </li>
  <li>
   3-5+ years of customer success / sales / account management / relevant experience
  </li>
  <li>
   Previous sales experience a plus
  </li>
  <li>
   Outstanding organizational skills, ability to manage multiple projects
  </li>
  <li>
   Passionate about building customer relationships
  </li>
  <li>
   Experience driving adoption of SaaS-based solutions a plus
  </li>
  <li>
   Ability to thrive in a fast-paced environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Paid time-off and Sick leaves
  </li>
  <li>
   In-Patient &amp; Out-Patient Health insurance
  </li>
  <li>
   Provident fund and EOBI
  </li>
  <li>
   International and diverse working environment
  </li>
  <li>
   A creative, talented, and supportive team
  </li>
  <li>
   Competitive compensation package
  </li>
  <li>
   The work/life balance you need to be successful
  </li>
  <li>
   A culture that promotes focus on customers, innovation, teamwork, accountability, and open communication
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Timings:
 </strong>
 Night Shift (US Business Hours)
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Lahore, Pakistan (On-site).
</div>


Customer Success Manager

London Aesthetics & Rejuvenation Centre

<p><b>Location:</b> DHA Phase 3, Lahore<br/><b>London Aesthetics &amp; Rejuvenation Centre</b></p><p>We are looking for a <b>confident and well-spoken Female CSR</b> to join our team at London Aesthetics &amp; Rejuvenation Centre. If you have strong communication skills and a professional attitude, we&rsquo;d love to hear from you!</p><p><b>Job Responsibilities:</b></p><ul><li>Handle client calls, WhatsApp, and inquiries</li><li>Guide clients about treatments and services</li><li>Manage appointments and follow-ups</li><li>Maintain customer records</li><li>Ensure excellent client dealing and satisfaction</li></ul><p><b>Requirements:</b></p><p>✅ <b>Female candidate only</b><br/>✅ Good communication &amp; interpersonal skills<br/>✅ Basic computer &amp; WhatsApp knowledge<br/>✅ Professional and confident personality<br/><b>Freshers can also apply</b></p><p><b>What We Offer:</b></p><p>Attractive salary package<br/>Career growth opportunities<br/>Professional work environment</p><p>Work Location: In person</p>

Hiring – Female CSR

ACE Money Transfer

<div><b>AM/ Specialist </b><b>&ndash; Payment Gateways &amp; Corridors</b><div><div><div><br>
<div><b>
Job Title</b></div></div><div>
 Assistant Manager / Specialist &ndash; Payment Gateways &amp; Corridors</div></div><br>
<div><div><b>
Department</b></div><div> Operations</div></div><br>
<div><div><b>
Reporting To</b></div><div> Head of Operations / COO</div></div><br>
<div><div><b>
Company Name</b></div><div> ACE Money Transfer</div></div><br>
<div><div><b>
Location</b></div><div> Lahore or Kharian</div></div><br>
<div><div><b>
Employee Type</b></div><div> Full Time</div></div><br>
<div><div><b>
Experience Required</b></div><div> 3&ndash;5 years in payments, fintech, or remittance operations</div></div><br>
</div><br>
<b>
Role Overview</b><br>
<br>
ACE Money Transfer is a leading global remittance company operating across multiple corridors with integrations to international payment gateways and local Alternative Payment Methods (APMs). We are looking for a leader to own and drive the performance of our entire payments infrastructure.<br>
<br>
This role sits at the intersection of operations, technology, and partnerships. The Assistant Manager / Specialist Payment Gateways &amp; Corridors will be accountable for acceptance rates, gateway uptime, corridor health, and strategic expansion of payment options. This is a high-ownership position requiring deep domain expertise, strong analytical capability, and the ability to influence internal and external stakeholders at all levels.<br>
<br>
<b>Key Responsibilities</b><br>
<br>
<b>Gateway &amp; Corridor Performance Management</b><br>
<ul><li>
Own end-to-end acceptance rates across all active corridors and payment gateways; set and enforce minimum acceptance rate thresholds by corridor.</li><li>
Proactively monitor gateway performance dashboards in real time; identify and resolve degradation before it impacts customers.</li><li>
Conduct deep-dive analysis on transaction decline reasons &mdash; issuer declines, network errors, fraud blocks, and routing failures &mdash; and implement targeted fixes.</li><li>
Maintain a gateway health scorecard covering uptime, success rate, latency, and dispute ratio for each active integration.</li><li>
Manage and optimize payment routing logic to maximize success rates and minimize costs across gateways.</li></ul><br>
<b>
Integration &amp; Technical Oversight</b><br>
<ul><li>
Lead integration lifecycle from Operations for new payment gateways and local APMs
</li><li>Collaborate with the cross functional teams to ensure robust, smooth gateway integrations with appropriate fallback mechanisms.</li><li>
Manage integration documentation, API change logs, and versioning to ensure business continuity during gateway upgrades.</li><li>
Evaluate and onboard new payment methods (wallets, real-time bank transfers, cash networks) in target markets to improve customer reach and corridor resilience.</li><li>
Define and enforce technical SLAs with gateway and APM partners.</li></ul><br>
<b>
Operations &amp; Incident Management</b><br>
<ul><li>
Act as escalation point for all payment-related issues; lead root cause analysis (RCA) and drive timely resolution with internal and external teams.</li><li>
Establish and maintain payment operations monitoring framework with defined escalation paths and response SLAs.</li><li>
Develop and maintain incident runbooks and standard operating procedures (SOPs) for common gateway failure scenarios.</li><li>
Ensure redundancy across pay-in options in all critical corridors to protect business continuity.</li><li>
Oversee settlement processes, reconciliation accuracy, and resolution of transaction discrepancies.</li></ul><br>
<b>
Data, Reporting &amp; Analytics</b><br>
<ul><li>
Design and maintain real-time and daily operational dashboards tracking KPIs: acceptance rate, decline rate by reason, gateway uptime, corridor-level performance, and cost per transaction.</li><li>
Produce weekly and monthly performance reports for senior leadership with actionable insights and improvement plans.</li><li>
Leverage transaction data to identify trends, seasonality impacts, and corridor-specific risks.</li><li>
Lead regular gateway and APM performance reviews with internal stakeholders; chair quarterly business reviews (QBRs) with key payment partners.</li></ul><br>
<b>
Partner &amp; Vendor Management</b><br>
<ul><li>
Serve as the primary operations relationship owner for all payment gateway and APM partners; manage escalations and SLA adherence.</li><li>
Negotiate commercial terms, pricing, and service levels with gateway partners to optimize cost and performance.</li><li>
Build and maintain a strategic operational pipeline of alternative gateway and APM partners for each corridor to reduce single-point-of-failure risk and work in collaboration with internal stakeholders.
</li></ul><br>
<b>Process Improvement &amp; Automation</b><br>
<ul><li>
Continuously identify and automate manual operational processes to reduce human error and improve scalability.</li><li>
Drive implementation of intelligent payment routing, retry logic, and dynamic gateway failover.</li><li>
Champion best practices in payments operations across the team; establish structured knowledge management and documentation standards.</li><li>
Lead or contribute to strategic projects (e.g., new market launches, major gateway migrations) as directed by leadership.</li></ul><br>
<b>
Compliance &amp; Risk</b><br>
<ul><li>
Work with the compliance team to manage fraud risk, transaction monitoring, and flagged payment resolution.</li><li>
Maintain audit trails for payment transactions, workflow changes, and partner communications.</li></ul><br>
<b>
Required Skills &amp; Qualifications</b><br>
<div><div><div><b>
Experience</b></div><div> 3&ndash;5 years in payments operations, fintech, or cross-border remittance</div></div><br>
<div><div><b>
Domain Knowledge</b></div><div> Deep understanding of payment gateway ecosystems, card schemes (Visa/Mastercard), local APMs, real-time payment rails, and remittance corridors is a plus.</div></div><br>
<div><div><b>
Technical Skills</b></div><div> API integrations, REST/JSON, payment gateway dashboards, SQL for data querying, basic understanding of tokenization and 3DS</div></div><br>
<div><div><b>
Analytical Ability</b></div><div> Strong data analysis and reporting skills; ability to translate data into actionable operational decisions</div></div><br>
<div><div><b>
Leadership</b></div><div> Proven ability to manage cross-functional teams and vendor relationships; experience in building and scaling payments operations teams</div></div><br>
<div><div><b>
Compliance Awareness</b></div><div> Working knowledge of AML requirements, and financial regulatory compliance for cross-border payments</div></div></div><br>
ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile<br>
<p>
</p><p>eEnl2TjDEU</p></div>

Payment Gateways Specialist/ AM

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155 customer success specialist jobs In Lahore

Customer Success Specialist (US & UK Region)

Customer Success Specialist (US & UK Region)

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Customer Services Specialist

Customer Success Manager

Hiring – Female CSR

Payment Gateways Specialist/ AM