account manager, smb

associate product manager ii Jobs in Mangaluru

associate product manager ii

client solutions manager - auto & d2c Jobs in Mangaluru

client solutions manager - auto & d2c

customer operations specialist/project manager Jobs in Mangaluru

customer operations specialist/project manager

customer service manager Jobs in Mangaluru

customer service manager

client solutions manager auto d2c

Client Solutions Manager - Auto & D2C

HealthFab

<div>
 
 
 Company Description
 
 
 
 Healthfab is a leading Startup brand specializing in reusable period panties and functional undergarments. We aim to revolutionize menstrual health and sustainable apparel categories. Over the last 5 years, we have made a strong presence in e-commerce backed by efficient marketing and our in-house manufacturing capabilities. Our flagship product GoPadFree Reusable Leakproof Period Panty is a crowd favourite across marketplaces. To continue our growth, we are currently looking for a skilled and experienced Customer Service Manager to join our dynamic team.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role as a Customer Service Manager located in Bengaluru. The Customer Service Manager will be responsible for ensuring customer satisfaction by providing support, managing customer service inquiries, managing the team of customer service executives and maintaining high levels of customer service standards on a day-to-day basis. The role may also involve occasional cold calls to existing customers and upselling our products. Salary as per market standards, negotiable on experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and Lead a team of Customer Service Executives
 </li>
 <li>
 Handle incoming and outgoing customer calls, emails and messages as needed
 </li>
 <li>
 Upsell and Cross-sell personal hygiene products over a phone call to prospecting customers
 </li>
 <li>
 Empathize with customers, understand their needs and provide timely, accurate responses ensuring customer satisfaction
 </li>
 <li>
 Assist customers in resolving their queries, complaints and issues through phone, email, chat or other relevant channels.
 </li>
 <li>
 Maintain a high level of product knowledge to effectively address customer queries.
 </li>
 <li>
 Use CRM software to manage and track customer interactions and issue resolution.
 </li>
 <li>
 Monitor KPIs and ensure the team is delivering as per set standards.
 </li>
 <li>
 Collaborate with cross-functional teams to escalate and resolve issues quickly.
 </li>
 <li>
 Adhere to company policies and procedures while delivering exceptional customer service.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements:
 
 
 
 
 Educational Background:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant field is preferred
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 3+ years of proven experience in Customer Service role is a must
 </li>
 <li>
 Basic computer skills is a must
 </li>
 <li>
 Experience with a D2C brand is preferred
 </li>
 <li>
 Customer Service Team Lead or Managerial experience preferred
 </li>
 <li>
 Familiarity with a CRM software and Shopify is preferred
 </li>
 </ul>
 
 
 
 
 
 Work Location:
 
 
 <ul>
 <li>
 Full-time on-site from our office located in Singasandra, Bengaluru
 </li>
 </ul>
 
 
 
 
 
 Core Competencies:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English, Hindi
 </li>
 <li>
 Conversational ability in South Indian regional languages preferred
 </li>
 <li>
 Ability to empathize with customers and provide appropriate support
 </li>
 <li>
 Strong problem-solving and decision-making skills
 </li>
 <li>
 Ability to multi-task and work under pressure in a fast-paced environment
 </li>
 <li>
 Ability to manage a team and collaborate effectively with colleagues
 </li>
 <li>
 Positive attitude and willingness to learn and grow in a dynamic industry
 </li>
 </ul>
 
 
 
 
 
 Candidates please note that this is not a tech support role and it involves dealing with personal care products. So please apply accordingly!
 
 
</div>

Customer Service Manager

Thinking Stack

<div>
 
 About The Role
 
 
 
 We&rsquo;re looking for highly motivated AI/ML Interns to work on impactful problems in Computer Vision, Natural Language Processing (NLP), LLMs, and Generative AI.
 
 
 This is a great opportunity for freshers or final-year students to gain real-world experience solving cutting-edge problems with deep learning.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Work on text classification, auto-regressive LLMs, and transformer models
 </li>
 <li>
 Develop models for image classification, object detection, segmentation, and OCR
 </li>
 <li>
 Apply SOTA (State-of-the-Art) techniques in Computer Vision and NLP
 </li>
 <li>
 Collaborate with senior AI engineers and researchers
 </li>
 <li>
 Contribute to building practical, scalable AI solutions
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 Strong Python skills and a deep interest in AI
 </li>
 <li>
 Hands-on experience with PyTorch, TensorFlow, scikit-learn, and OpenCV
 </li>
 <li>
 Basic understanding of LSTMs, Transformers, BERT, ResNet, etc.
 </li>
 <li>
 Exposure to real-world or academic projects in CV or NLP
 </li>
 <li>
 Self-motivated and eager to learn fast
 
 
 </li>
 </ul>
 
 Bonus Points For
 
 
 
 <ul>
 <li>
 Familiarity with Hugging Face Transformers, OpenAI APIs
 </li>
 <li>
 Prior work with OCR, object tracking, or auto-regressive models
 
 
 </li>
 </ul>
 
 Perks
 
 
 
 <ul>
 <li>
 Remote work flexibility
 </li>
 <li>
 Certificate upon completion
 </li>
 <li>
 Possible transition to a full-time role
 
 
 </li>
 </ul>
 
 Immediate joiners will be prioritized. Internship will be for (6-9 months)
 
 
 
 If you're a fresher looking to break into AI and contribute to real-world projects, we want to hear from you .
</div>

Data Science Intern

Randstad India

<div>
 
 We are hiring for Lab Manager, where you will manage the Test Lab with a team of techs and operators to support Product and Test Engineers in the development, product qualification, and manufacturing release of company's products.
 
 
 
 
 
 ▶️ Title: Test Lab Manager
 
 
 ▶️ Location: Bengaluru
 
 
 ▶️ Experience: 4+ years
 
 
 
 
 
 
 Apply now if you have a good knowledge in ATEs, peripheral tools, and their operational aspects (e.g., Teradyne, Advantest testers, Tri-temp Probers, and auto-handlers)
 
 
 
 
 
 
 Responsibilities:
 
 
 ◾ Manage a technical lab environment comprised of ATE testers, handlers, probers, and bench equipment
 
 
 ◾ First responder for ATE uptime, responsible for maintaining tester usability and troubleshooting to bring up equipment.
 
 
 ◾ Coordinate and schedule routine preventive maintenance and calibrations
 
 
 ◾ Work directly with ATE vendors for escalations and develop relationships
 
 
 Allocate testers, tools, and other resources to support NPIs.
 
 
 ◾ Prepare, monitor, and update test floor capacity to support test debugging, engineering samples, and pilot production lots.
 
 
 ◾ Benchmark equipment utilization for capacity planning and management
 
 
 ◾ Drive continuous improvement for processes and procedures for running the lab environment efficiently
 
 
 ◾ Manage product inventory and lot movements on the test floor.
 
 
 ◾ Understand and implement ISO requirements for test environments to ensure zero non-conformances.
 
 
 ◾ Manage budget - capable of creating annual and tracking of budget
 
 
 ◾ Generate weekly/ monthly management updates on operations metrics.
 
 
 
 
 
 If interested, please click on
 
 Apply
 
 or share your resume with
 
 Heena
 
 (linkedin.com/in/heena-kausar-3a2b94a4) at
 
 heena.k@randstad.in
 
 
 
 
</div>

Test Lab Manager

Curefit

<div>
 
 
 Role Summary:
 
 
 
 This role is responsible for managing Pan-India Direct-to-Consumer (D2C) logistics
 
 
 operations, covering both forward and reverse movements. The candidate will oversee key
 
 
 logistics partners (Delhivery, Ekart, Bluedart, Shadowfax, etc.) and ensure that all logistics
 
 
 requirements are aligned with business goals, delivering a seamless customer experience.
 
 
 
 
 
 
 Key Interfaces
 
 
 
 
 External:
 
 
 
 &bull; 3PL Logistics Partners
 
 
 
 Internal:
 
 
 
 &bull; Warehouses
 
 
 &bull; EBO (Exclusive Brand Outlet).
 
 
 &bull; IT/Tech
 
 
 &bull; Finance
 
 
 &bull; Customer Support
 
 
 &bull; Control Tower
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Process Management
 
 
 
 &bull; Ensure adherence to pick up cutoff timelines across operational zones.
 
 
 &bull; Align and monitor daily load dispatches from all locations.
 
 
 &bull; Track Turnaround Time (TAT) performance daily using vendor MIS and TMS.
 
 
 &bull; Manage Return Transactions (RVP &amp; RTO) with minimal customer impact.
 
 
 &bull; Ensure timely circulation of TAT reports across all business channels.
 
 
 &bull; Resolve daily operational complaints within 1&ndash;2 hours.
 
 
 &bull; Handle claims related to lost, bad, or damaged shipments.
 
 
 &bull; Ensure efficient flow and real-time optimization of logistics processes.
 
 
 &bull; Align processes with dynamic business needs and regional logistics capabilities.
 
 
 &bull; Drive initiatives to enhance end-customer satisfaction.
 
 
 
 
 
 
 Key Metrics:
 
 
 
 &bull; Actual TAT vs Promised TAT
 
 
 &bull; Delivery NPS and CSAT
 
 
 &bull; Resolution time for complaints
 
 
 &bull; Insurance and LSP claims handling
 
 
 
 
 
 
 Partner/Vendor Management
 
 
 
 &bull; Conduct weekly stand-up reviews with all vendors to assess:
 
 
 o TAT performance and delivery experience
 
 
 o Improvement plans for top underperforming locations
 
 
 o Process enhancement opportunities (reducing first-mile to last-mile cycle)
 
 
 &bull; Follow-up on vendor progress through regular checkpoints.
 
 
 &bull; Lead monthly reviews for consistency in vendor performance.
 
 
 &bull; Identify and drive location-specific and pan-India improvements.
 
 
 &bull; Contribute to vendor development initiatives to improve nationwide logistics
 
 
 efficiency.
 
 
 
 
 
 
 Performance Indicators:
 
 
 
 &bull; Vendor adherence to SLA/TAT
 
 
 &bull; Reduction in transit time
 
 
 &bull; Vendor responsiveness and escalation handling
 
</div>

Logistics Executive

EnviPack India

<div>
 Job Title: Procurement Associate
 
 
 
 About EnviPack
 
 
 
 EnviPack is an Indian startup founded in March 2023. We are building a scalable procurement platform for D2C, e-commerce, logistics, agritech, and hotel businesses. Our platform supports end-to-end procurement of packaging materials, consumables, and bed, bath &amp; linen.
 
 
 
 Location:
 
 #873, 3rd floor, 28th Main Rd, Corporation Colony, Jayanagar 9th Block, Bengaluru, Karnataka 560069
 
 
 Position Overview
 
 
 We are looking for a motivated and detail-oriented Procurement Associate to join our team. You will be responsible for sourcing, negotiating, and procuring packaging materials, ensuring timely delivery, and maintaining appropriate inventory levels.
 
 
 The right candidate is organized, analytically strong, communicates clearly, and has familiarity with procurement processes in the packaging industry.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Identify and evaluate suppliers for quality, cost, and reliability.
 </li>
 <li>
 Negotiate contracts and pricing agreements to secure competitive terms.
 </li>
 <li>
 Coordinate with sales, operations, and finance to understand procurement needs and timelines.
 </li>
 <li>
 Maintain strong supplier relationships and resolve issues promptly.
 </li>
 <li>
 Identify cost-saving opportunities and improvements to supply chain efficiency.
 </li>
 <li>
 Prepare procurement reports, including supplier performance, inventory levels, and cost savings.
 </li>
 <li>
 Adhere to company policies and ethical standards in all procurement activities.
 </li>
 <li>
 Support broader procurement strategies to strengthen EnviPack&rsquo;s market position.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, or a related field (IIP graduates encouraged to apply).
 </li>
 <li>
 Experience in procurement, sourcing, or supply chain management; experience in the packaging industry is a plus.
 </li>
 <li>
 Strong negotiation skills and the ability to manage supplier and internal relationships.
 </li>
 <li>
 Good analytical and problem-solving skills with attention to detail.
 </li>
 <li>
 Proficiency with procurement software and Microsoft Excel, Word, and PowerPoint.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Ability to work independently and collaboratively in a fast-paced environment.
 
 
 </li>
 </ul>
 Skills: strong negotiation,procurement,sourcing,it cost optimization,communication,packaging,iip,vendor management
</div>

Sourcing Executive

<div>
 
 ECI
 
 is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
 
 
 At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by
 
 our commitment to empowering our employees around the world
 
 .
 
 
 
 The Opportunity:
 
 
 
 ECI has an exciting opportunity for a Project Manager. The Project Manager on the Digital Services team plays a crucial role in delivering solutions to our clients via projects and managed services. This role will work to ensure the success of client experience and enable the execution of delivery from project start to completion. The Project Manager can also be considered a liaison between clients and the delivery team; defining scope &amp; requirements for development work, communicating those requirements effectively to the rest of the delivery team, and continuing to provide updates and recommendations to the client throughout the course of the project. The Project Manager should have exceptional verbal and written communication skills, an understanding of SLDC lifecycle methodologies such as agile &amp; Kanban, a technical background either as a developer, QA, or with a very strong, variety of technical domain knowledge, and a client focused, consultative mindset.
 
 
 This is an
 
 Onsite
 
 role.
 
 
 
 What you will do:
 
 
 
 <ul>
 <li>
 Plan out project kickoff with delivery leads (Directors/executive sponsors), bringing all resources together and assisting in formulating project plan for execution.
 </li>
 <li>
 Work on projects as an allocated resource helping to ensure project execution, client experience, and liaison requirements between the client and the rest of the delivery team.
 </li>
 <li>
 Maximize funnel conversion between project phases (Discovery &amp; Design to Build &amp; Deploy, Build &amp; Deploy to Support &amp; Maintenance) through delivery excellence.
 </li>
 <li>
 Aid in renewal of existing support and maintenance accounts.
 </li>
 <li>
 Explorative &amp; inquisitive mindset for learning new technologies to better serve clients on projects.
 </li>
 <li>
 Collaborating with delivery leads (Directors/Executive sponsors) on delivery processes and ongoing optimization.
 </li>
 <li>
 Run twice weekly, monthly, quarterly update and status meetings with clients.
 </li>
 <li>
 Participate and lead daily standups with the delivery team.
 </li>
 <li>
 Define and document requirements for project releases and iterations via writing PRDs, assisting in writing user stories and acceptance criteria.
 </li>
 <li>
 Proactively track project health, coordinate with key stakeholders both internal &amp; external, and recommend, take forward solutions.
 
 
 </li>
 </ul>
 
 Who you are:
 
 
 
 <ul>
 <li>
 Experience in working in Agile project team environment.
 </li>
 <li>
 Experience to work and review SAAS platform applications.
 </li>
 <li>
 Strong leadership, people management, and communications skills.
 </li>
 <li>
 Ability to influence cross-functional groups.
 </li>
 <li>
 Knowledge and experience in using a Solution Delivery Lifecycle (SDLC).
 </li>
 <li>
 Good understanding of modern Project Management Methodologies (Scrum in particular).
 </li>
 <li>
 Should have excellent project management skills including, requirement, risk and project tracking.
 </li>
 <li>
 PMP or CSM certification.
 </li>
 <li>
 Exceptional verbal and writing communication skills.
 </li>
 <li>
 Experience presenting to large audiences utilizing PowerPoint.
 </li>
 <li>
 Experience in a customer facing role.
 </li>
 <li>
 Strong proactivity skills.
 </li>
 <li>
 Experience with agile, kanban &amp; lean thinking methodologies.
 </li>
 <li>
 Technical background as a developer or working in software.
 </li>
 <li>
 Comfortable with autonomy and self-sufficiency.
 </li>
 <li>
 Experience working with cloud technologies.
 </li>
 <li>
 Experience working as a Project Manager.
 </li>
 <li>
 Highly collaborative with both clients, technical delivery team members, and onshore Digital Leaders.
 </li>
 <li>
 Consultative mindset and confidence to recommend solutions to clients.
 </li>
 <li>
 Experience in cost/benefit analysis.
 
 
 </li>
 </ul>
 
 Bonus (Nice to have):
 
 
 
 <ul>
 <li>
 Product Management/BA experience nice to have.
 
 
 </li>
 </ul>
 
 ECI&rsquo;s culture is all about connection
 
 - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever,
 
 we would like to hear from you!
 
 
 
 
 Love Your Job, Share Your Technology Passion, Create Your Future Here!
 
 
 
</div>

Project Manager

Explore 402+ Client solutions manager auto d2c in Mangaluru this November. Find roles across top companies and apply now to boost your career.