area service manager

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consumer marketing manager

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customer operations specialist/project manager

customer service rep

customer service manager

HealthFab

<div>
 
 
 Company Description
 
 
 
 Healthfab is a leading Startup brand specializing in reusable period panties and functional undergarments. We aim to revolutionize menstrual health and sustainable apparel categories. Over the last 5 years, we have made a strong presence in e-commerce backed by efficient marketing and our in-house manufacturing capabilities. Our flagship product GoPadFree Reusable Leakproof Period Panty is a crowd favourite across marketplaces. To continue our growth, we are currently looking for a skilled and experienced Customer Service Manager to join our dynamic team.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role as a Customer Service Manager located in Bengaluru. The Customer Service Manager will be responsible for ensuring customer satisfaction by providing support, managing customer service inquiries, managing the team of customer service executives and maintaining high levels of customer service standards on a day-to-day basis. The role may also involve occasional cold calls to existing customers and upselling our products. Salary as per market standards, negotiable on experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and Lead a team of Customer Service Executives
 </li>
 <li>
 Handle incoming and outgoing customer calls, emails and messages as needed
 </li>
 <li>
 Upsell and Cross-sell personal hygiene products over a phone call to prospecting customers
 </li>
 <li>
 Empathize with customers, understand their needs and provide timely, accurate responses ensuring customer satisfaction
 </li>
 <li>
 Assist customers in resolving their queries, complaints and issues through phone, email, chat or other relevant channels.
 </li>
 <li>
 Maintain a high level of product knowledge to effectively address customer queries.
 </li>
 <li>
 Use CRM software to manage and track customer interactions and issue resolution.
 </li>
 <li>
 Monitor KPIs and ensure the team is delivering as per set standards.
 </li>
 <li>
 Collaborate with cross-functional teams to escalate and resolve issues quickly.
 </li>
 <li>
 Adhere to company policies and procedures while delivering exceptional customer service.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements:
 
 
 
 
 Educational Background:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant field is preferred
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 3+ years of proven experience in Customer Service role is a must
 </li>
 <li>
 Basic computer skills is a must
 </li>
 <li>
 Experience with a D2C brand is preferred
 </li>
 <li>
 Customer Service Team Lead or Managerial experience preferred
 </li>
 <li>
 Familiarity with a CRM software and Shopify is preferred
 </li>
 </ul>
 
 
 
 
 
 Work Location:
 
 
 <ul>
 <li>
 Full-time on-site from our office located in Singasandra, Bengaluru
 </li>
 </ul>
 
 
 
 
 
 Core Competencies:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English, Hindi
 </li>
 <li>
 Conversational ability in South Indian regional languages preferred
 </li>
 <li>
 Ability to empathize with customers and provide appropriate support
 </li>
 <li>
 Strong problem-solving and decision-making skills
 </li>
 <li>
 Ability to multi-task and work under pressure in a fast-paced environment
 </li>
 <li>
 Ability to manage a team and collaborate effectively with colleagues
 </li>
 <li>
 Positive attitude and willingness to learn and grow in a dynamic industry
 </li>
 </ul>
 
 
 
 
 
 Candidates please note that this is not a tech support role and it involves dealing with personal care products. So please apply accordingly!
 
 
</div>

Customer Service Manager

Target

<div>
 
 
 About us:
 
 
 
 
 
 
 As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
 
 
 Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.
 
 
 
 Overview about TII
 
 
 
 
 
 
 At Target, we have a timeless purpose and a proven strategy. And that hasn&rsquo;t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target&rsquo;s global team and has more than 4,000 team members supporting the company&rsquo;s global strategy and operations.
 
 
 
 The Target Enterprise Services (TES)
 
 organization is close to the action when it comes to communication&mdash;whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Target&rsquo;s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service&mdash;from the inside out&mdash;through enterprise services our people can count on.
 
 
 TES includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard&reg; Guest Services to the Client Support Center, we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target&rsquo;s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers.
 
 
 
 
 
 Guest-facing contact centers that directly impact Target&rsquo;s profit and growth while fostering an exceptional guest experience and our strong reputation include: Collections (Loss Prevention, Recovery Operations and Collection Strategy), REDcard&reg; Guest Services (Guest Contact, Fulfillment and Legal &amp; Executive Support), Guest Relations, which engages with guests via all communication channels to strengthen loyalty and drive sales and Target.com Guest Services, which handles all guest inquiries and comments relating to Target.com orders and site issues.
 
 
 
 
 
 As a
 
 Manager in Guest Services,
 
 you will be responsible for providing operational leadership and support for approximately 15 service center team members taking guest contacts across a variety of contact channels, including phone, email, and chat. You will be responsible for leading, motivating, and developing your team and other team members; working in a fast-paced service environment, and creating a culture that delivers a great experience for your team members and guests with every interaction. You will be responsible for producing significant business results and driving all aspects of team performance. You will have accountability to implement operational strategies that drive engagement with our teams, a guest focused environment, and delivers on key business objectives by achieving service goals. You will use critical thinking and analytical skills to assess, create solutions, innovate, and adapt to changing business needs. You will responsible for identifying team member or guest trends, driving efficiencies and streamlining process to improve the team and guest experience, and developing coaching strategies to support your team in delivering a brand guest experience. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.
 
 
 
 
 
 
 About you:
 
 
 <ul>
 <li>
 Bachelors Degree or more from Accredited Universities
 </li>
 <li>
 Overall experience of 8-10 years in contact center, Financial Service operations or retail services with minimum
 </li>
 <li>
 2+ years of leadership experience in guest service oriented and/or call center environment
 </li>
 <li>
 Previous experience in e-commerce or retail leadership
 </li>
 <li>
 Able to demonstrate a high level of initiative, organize your time, and are committed to delivering strong results.
 </li>
 <li>
 Strong written and verbal communications skills to build and maintain relationships with various levels, leaders, and teams across Target to align priorities and move work forward.
 </li>
 <li>
 High technical aptitude with proficiency in Microsoft Office Suite and service center technologies
 </li>
 <li>
 
 Openness to work in rotational shifts across 24/7, preferably working in US time zones
 
 </li>
 </ul>
 
 
</div>

Service Center Manager

Ola Electric

<div>
 
 
 Qualifications, Experience &amp; Skills:
 
 
 
 
 
 
 ● Engineering Degree or Diploma in Automotive/ Mechanical Engineering or equivalent
 
 
 ● Minimum 8+ years of experience in 2 or 4 wheeler Technical Support &amp; Service engineering function.
 
 
 ● Expertise in using diagnostic applications and tools
 
 
 ● Hands on experience in using Oscilloscope, Telematics &amp; Dataloggers will bean added advantage
 
 
 
 
 
 
 Key Roles &amp; Responsibilities:
 
 
 
 
 
 
 ● Oversee and ensure smooth functioning of multiple Ola Electric service centers in the assigned area.
 
 
 ● Lead, mentor, and monitor Service Managers, Advisors, and Technicians to achieve operational and customer satisfaction KPIs.
 
 
 ● Ensure prompt resolution of customer complaints, monitor feedback, and maintain high NPS (Net Promoter Score).
 
 
 ● Ensure all repairs, maintenance, and warranty work adhere to company SOPs, safety protocols, and legal compliance requirements.
 
 
 ● Analyze service data, productivity metrics, and cost efficiency; create action plans for improvement.
 
 
 ● Monitor spare parts usage, maintain optimal stock levels, and minimize wastage or pilferage.
 
 
 ● Identify skill gaps, coordinate technical training, and develop service staff to meet evolving EV technology needs.
 
 
 ● Work closely with Product, Quality, and Central Service teams for escalations, feedback, and continuous process improvement.
 
 
 ● Ensure adequate staffing at all service centers, approve rosters, and address attrition challenges.
 
 
 ● Prepare regular performance reports and present updates to the Regional Service Manager.
 
</div>

Area Service Manager

Concentrix

<div>
 Job Title:
 
 
 Business Analyst
 
 
 
 Job Description
 
 
 
 Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
 
 
 
 Role and Key Responsibilities:
 
 
 
 The Client Asset Manager will deliver IT Asset Management service for one or multiple Client customers. The Client Asset Manager will serve as the single point of contact to the customer, partner and internal Client stakeholders like the Sales/account team and CX, for managing, tracking, reporting on and resolving issues with the customers' Client Installed Base (IB) data.
 
 
 This is a customer engagement role and also requires a sense of customer service &ndash; the role requires Asset Managers to work directly with Client&rsquo;s customers/partners and collaborate with Client Customer experience teams to deliver clean IB insights and enable a smooth life cycle management to end customer.
 
 
 This role also plays a key part in enabling Client recurring revenue business via providing clean, actionable, renewable IB data. Asset managers are expected to understand customer IB better than the customers themselves, thereby giving meaningful insights, reducing risk and providing operational excellence.
 
 
 <ul>
 <li>
 Accountable to ensure that customer&rsquo;s IB is in the right contract, right location and under right coverage
 </li>
 <li>
 Accountable for onboarding new customers, IB aggregation/reconciliation from disparate data sources and present IB insights to customers
 </li>
 <li>
 Learn customers' processes relating to Installed Base data management; recommend changes to improve Installed Base data management
 </li>
 <li>
 Identify discrepancies and execute processes for managing Move, Add Change, and Delete (MACD) activities
 </li>
 <li>
 Providing ongoing IB maintenance support to customers
 </li>
 <li>
 Cross functional collaboration required to execute tasks
 
 
 </li>
 </ul>
 
 Key skills &amp; knowledge:
 
 
 
 <ul>
 <li>
 At least 4 years of overall customer engagement experience and 2 years of relevant experience
 </li>
 <li>
 Excel proficiency Mandatory
 </li>
 <li>
 Strong Communication Skills Mandatory
 </li>
 <li>
 Stakeholder Management Mandatory
 </li>
 <li>
 Asset Management &ndash; preferred
 </li>
 <li>
 Data Analytics &ndash; strongly preferred
 </li>
 <li>
 Interpret large raw data sets; conduct data analysis and audits &ndash; high level of excel mastery is required
 </li>
 <li>
 Develop and lead execution of action plan to update Client databases with improved IB data &ndash; ability to work with Client tools and databases
 </li>
 <li>
 Lead client calls, participate in quarterly business reviews, and conduct (potential) on-site visits - excellent communication skills. bold, assertive and possess a sense of ownership of the accounts/customers
 </li>
 <li>
 Produce reports for Customers, Account Teams, and other stakeholders &ndash; ability to generate reports using excel, power BI (desired) and other dashboards
 </li>
 <li>
 Ability to work independently and in a cross functional team environment
 </li>
 <li>
 Strong interpersonal/communication skills &ndash; verbal and written
 </li>
 <li>
 Highly organized with strong project management and time management skills
 </li>
 <li>
 Responsive and timely in delivering on commitments
 </li>
 <li>
 Positive attitude and strong work ethic
 </li>
 <li>
 Knowledge of Client products and services (desired)
 
 
 </li>
 </ul>
 
 Educational Qualification:
 
 
 
 Graduate
 
 
 
 Disclaimer: -
 
 
 
 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for &lsquo;recruitment&rsquo;, &lsquo;processing&rsquo; or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.
 
 
 Location:
 
 
 IND Bangalore - Embassy Manyata Business Park 4th Floor Block F2
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1650800
 
</div>

Business Analyst

John Crane

<div>
 
 
 Company Description
 
 
 
 John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.
 
 
 We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.
 
 
 John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security &amp; defence, space &amp; aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Reports to:
 
 Sales &amp; Service Manager
 
 
 
 Supervises:
 
 Reliability Engineers / Service Engineers
 
 
 
 Key Relationships:
 
 Internal and external stakeholders across operations, sales, and customer service functions.
 
 
 The Service Manager will work with the front-line sales forces and Customer&rsquo;s Technical Representative at each account to improve the equipment reliability and decrease the Total Cost of Ownership by carrying out the following:
 
 
 
 
 
 
 
 Create and Maintain Equipment Database:
 
 
 
 <ul>
 <li>
 Track MTBF for the specific customer accounts, especially for bad actor equipment&rsquo;s
 </li>
 <li>
 Provide reports, which include graphs showing MTBF improvement trends.
 </li>
 <li>
 Provide activity reports listing all "bad actors" by customer sites, for existing and new project sites.
 </li>
 <li>
 Make recommendations, which will lead to an MTBF improvement and plant-wide seal standardization where appropriate.
 </li>
 </ul>
 
 
 
 Provide Root Cause Analysis and Make Recommendations for Improved MTBF:
 
 
 
 <ul>
 <li>
 Facilitate Root Cause Analysis as required.
 </li>
 <li>
 Record observations and provide analysis, conclusions, and trends of failure modes.
 </li>
 <li>
 Assist with systems analysis and review operating conditions of rotating equipment to determine the effect on wet seals and gas seals/equipment reliability (Pumps/Compressors)
 </li>
 <li>
 Make recommendations to improve MTBF.
 </li>
 <li>
 Extensive travel at customer interior sites as and when required, existing customer sites and new project sites.
 </li>
 </ul>
 
 
 
 Additional Duties:
 
 
 
 <ul>
 <li>
 Obtain a full set of Process Flow Diagrams for the processes in the area, study and understand them.
 </li>
 <li>
 Provide training for maintenance and operations personnel as requested.
 </li>
 <li>
 Assist with seal (WS/DGS) and support systems selections on new capital projects.
 </li>
 <li>
 Provide WS/DGS specifications and selection guidelines as requested.
 </li>
 <li>
 Maintain a master set of seal drawings for the equipment supplied with company products.
 </li>
 <li>
 Participate in monthly/quarterly meetings with Customer&rsquo;s management to review progress and results for identified bad actor equipment&rsquo;s.
 </li>
 <li>
 Should be able to engage effectively with various stakeholders in a large organization,
 </li>
 <li>
 Has a thorough knowledge of pumps/compressors construction, hydraulics, and wet seals/gas seals/support systems.
 </li>
 <li>
 Understands the needs from the customer, is pro-active in solving problems.
 </li>
 <li>
 Has good influencing skills and is receptive for feedback.
 </li>
 <li>
 Has above average communication and negotiating skills (both oral and writing).
 </li>
 <li>
 Revaluate failures, has good trouble shooting skills (systematic and analytic problem solving as well technical as organizational- by using structured RCA techniques).
 </li>
 <li>
 Vibration Certified CAT II (Preferred and can be added advantage for the candidate)
 </li>
 <li>
 Provide support at customer internal workshops or sites for a disassembly, inspection, bad actor analysis or assembly of seals.
 </li>
 <li>
 Conduct unit checks daily to support equipment reliability, especially for bad actor equipment till problem gets resolved.
 </li>
 <li>
 Examine operations shift logs on a shift basis to ensure that equipment is operating reliably and to ensure that we are aware of any potential problems both from an equipment and production point of view.
 </li>
 <li>
 Ensures quality &amp; safety within functions/ tasks performed by himself/herself and staff reporting to him/her.
 </li>
 <li>
 Responsible for exercising due diligence towards health &amp; safety of self and others within the organization.
 </li>
 <li>
 Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies.
 </li>
 <li>
 In addition, when not engaged in field activities, the Reliability Manager will carry out the office based duties defined for retrofit/upgrade of wet seals, gas seals mainly voering Applications Engineer role.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in mechanical engineering or a closely related field.
 </li>
 <li>
 12&ndash;15 years of relevant experience in mechanical engineering, with a focus on field service management and application engineering.
 </li>
 <li>
 Deep technical knowledge of rotating equipment, including pumps, compressors, and mechanical seals.
 </li>
 <li>
 Strong expertise in performing failure investigations and root cause analyses.
 </li>
 <li>
 Comprehensive understanding of John Crane products and their applications.
 </li>
 <li>
 Strong commercial acumen coupled with advanced technical problem-solving skills.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management abilities.
 </li>
 <li>
 Hands-on field experience supporting customers with reliability and maintenance issues.
 </li>
 <li>
 Fluent in English.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Additional Information
 
 
 
 Why John Crane?
 
 <ul>
 <li>
 
 Global Impact:
 
 As part of
 
 John Crane, a division of Smiths Group
 
 , you will contribute to cutting-edge sealing solutions that drive efficiency and sustainability across critical industries worldwide.
 </li>
 <li>
 
 Career Growth:
 
 Unlock opportunities for
 
 professional development and career advancement
 
 within John Crane and the broader
 
 Smiths Group
 
 , fostering continuous learning and growth.
 </li>
 <li>
 
 Innovative Culture:
 
 Be part of a
 
 collaborative and forward-thinking
 
 environment where
 
 innovation is encouraged
 
 , and your expertise is valued in shaping the future of sealing technology.
 </li>
 </ul>
 
 We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
 
 
 At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation &ndash; including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career&rsquo;s website (Careers - Smiths Group plc)
 
</div>

Service Manager - Bengaluru/Pune

Aadmi

<div>
 About the Company
 
 Our company works with organizations to promote data protection best practices within their organization as well as establish compliance with standards such as PCI DSS and regulations such as the European General Data Protection Regulation (GDPR).
 
 
 
 
 
 More than 225,000 users in 100+ countries look to our company for tools, technology, and strategic security support. Founded in 2008 with a decade of service to the hospitality industry, we are a privately held company with regional offices across the United States and internationally. We are currently seeking a Product Manager to add to our team.
 
 
 
 
 Accountability Summary
 
 As a Product Manager, you'll own the design and execution of key software products, collaborating with Engineering and cross-functional teams to define requirements, create clear, actionable product requirement documents (PRDs), deliver value, and enhance customer experience. You'll be the bridge between business goals and technical solutions to ensure clarity, alignment, and results.
 
 
 
 
 Duties and Responsibilities
 
 The Product Manager will be responsible for the following tasks:
 
 <ul>
 <li>
 Define, maintain, and prioritize the Product Roadmap in alignment with company goals and customer needs.
 </li>
 <li>
 Collaborate with cross-functional teams, including Engineering, Product, Sales, Customer Success, and Security to gather input on product design.
 </li>
 <li>
 Lead discovery and scoping sessions to identify goals, user pain points, technical constraints, and potential solutions.
 </li>
 <li>
 Translate complex ideas into clear, actionable documentation that communicates scope, use cases, user flows, acceptance criteria, and dependencies.
 </li>
 <li>
 Own end-to-end creation, iteration, and maintenance of Product Requirement Documents (PRDs), user stories for assigned software products.
 </li>
 <li>
 Manage product backlogs, ensuring that items are regularly scoped and prioritised.
 </li>
 <li>
 Partner with the Engineering Team throughout the development lifecycle, clarifying requirements, prioritization, and intended outcomes.
 </li>
 <li>
 Facilitate consistent, transparent communication across teams, driving alignment and escalating risks, blockers, or decisions as needed.
 </li>
 <li>
 Monitor post-release performance, gather stakeholder feedback, and support continuous improvement.
 </li>
 <li>
 Contribute to planning discussions by advocating for customer needs, technical feasibility, and business impact.
 </li>
 <li>
 Track KPIs such as adoption rates, feature usage and customer satisfaction to measure success.
 </li>
 </ul>
 
 
 
 Requirements
 <ul>
 <li>
 3+ years of experience in product management or a related role within a software development environment.
 </li>
 <li>
 Proficiency in Agile/SCRUM frameworks and the software development lifecycle.
 </li>
 <li>
 Strong skills in gathering requirements and writing technical documentation.
 </li>
 <li>
 Proven experience collaborating with cross-functional teams and technical stakeholders.
 </li>
 <li>
 Excellent communication skills (written and verbal).
 </li>
 <li>
 Experience in B2B SaaS or enterprise software.
 </li>
 <li>
 Technical literacy and understanding of web application architecture, APIs, SSO, and integrations.
 </li>
 </ul>
 
 
 
 Preferred Qualifications
 <ul>
 <li>
 Background in software engineering or a technical field.
 </li>
 <li>
 Familiarity with tools like Jira, Confluence, Notion, or similar.
 </li>
 <li>
 Experience with the hospitality industry.
 </li>
 <li>
 Familiarity with Learning Management System (LMS) platforms, security awareness tools.
 </li>
 <li>
 Knowledge of data protection and data privacy best practices.
 </li>
 </ul>
 
 
 
 Compensation
 <ul>
 <li>
 The salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certifications, and other factors.
 </li>
 <li>
 We provide significant career growth, competitive compensation, and a benefits package including generous personal time off, holiday pay, health insurance, and pension.
 
 </li>
 </ul>
</div>

Product Manager

SKF Group

<div>
 
 
 About SKF
 
 
 
 
 
 SKF started its operations in India in 1923. Today, SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units, seals, mechatronics, lubrication solutions and services. Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.
 
 
 
 
 SKF's solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability. With a strong commitment to research-based innovation, SKF India offers customized value-added solutions that integrate all its five technology platforms.
 
 
 
 
 To know more, please visit: www.skf.com/in
 
 
 
 
 
 SKF Purpose Statement
 
 
 
 
 
 Together, we re-imagine rotation for a better tomorrow.
 
 
 
 
 By creating intelligent and clean solutions for people and the planet
 
 
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 
 
 
 Position Title:
 
 Assistant Manager-Supply Chain Planner
 
 
 
 
 
 Reports To:
 
 Factory Sales Support Manager
 
 
 
 
 
 Role Type
 
 : Individual Contributor
 
 
 
 
 
 Location:
 
 Bangalore
 
 
 
 
 
 Purpose of the role:
 
 
 
 
 
 Global Supply Chain Planner is responsible for coordinating assets to optimize the delivery of goods, services and information from supplier to domestic and global customers. Balancing supply and demand (Ensuring maximum service with optimization of Inventory).
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 <ul>
 <li>
 Execute all supply chain planning related work for Channel / Product line.
 </li>
 <li>
 S&amp;OP of Product group, capacity booking and Monthly Input/output Control.
 </li>
 <li>
 Performs forecasts of product demand to meet market needs.
 </li>
 <li>
 Plan and prepare production schedule based on forecasts to satisfy customer demand.
 </li>
 <li>
 Interface with sales to acquire information on future orders, market trends and extraordinary circumstances.
 </li>
 <li>
 Establish Supply Delivery Conditions, Procedures and Parameter Values.
 </li>
 <li>
 Analysis and monitoring of customer service and Stockout, Flow KPIs like Prodperf, Supperf, Mfg Leadtime and related improvement actions.
 </li>
 <li>
 Maintaining SC related fields in various masters in MAPICS, SCSS, SO99+ and OMPS and Central Prodmast &amp; Inventory management for FGS and Mfg stock items.
 </li>
 <li>
 Execution of MRP, Procurement Order &amp; Supply Schedules (Call-offs) issue.
 </li>
 <li>
 Establish Supply Channel contracts which considers delivery condition, procedure and parameter values.
 </li>
 <li>
 Represent Supply Chain in external as well as internal audits .
 
 
 </li>
 </ul>
 
 
 
 Metrics
 
 
 
 
 
 <ul>
 <li>
 Inventory management for Product line.
 </li>
 <li>
 Customer service balance for Product line
 </li>
 <li>
 Product Forecasting and Capacity booking for Product line.
 </li>
 <li>
 Implementation of global supply chain strategies for Product line
 
 
 </li>
 </ul>
 
 
 
 Competencies
 
 
 
 
 
 <ul>
 <li>
 Strong analytical, planning and organizational skills
 </li>
 <li>
 Strong interpersonal and communications skills (oral &amp; written)
 </li>
 <li>
 Self-starter with ability to work independently under pressure and react quickly to changing priorities
 </li>
 <li>
 Knowledge and understanding of Supply Chain concepts and application
 
 
 </li>
 </ul>
 
 
 
 Candidate Profile
 
 
 
 
 
 <ul>
 <li>
 Bachelor of engineering Mechanical/Production/Industrial engineering
 </li>
 <li>
 7-9 years of experience in the relevant field.
 </li>
 <li>
 Certification in CPIM is preferable
 
 
 </li>
 </ul>
 
 
 
 If interested, please share your updated profile @
 
 supriya.joshi@skf.com
 
 
 
 
 
 
 About SKF
 
 
 
 
 
 
 SKF has been around for more than a century and today we are one of the world&rsquo;s largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we are truly global. Our products are found everywhere in society. In fact, wherever there is movement, SKF&rsquo;s solutions might be at work. This means that we are an important part of the everyday lives of people and companies around the world. See more, at www.skf.com.
 
</div>

Assistant Manager-Supply Chain Planner

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