customer service representative Jobs in Lahore

customer service representative

accounts manager

customer sales representative Jobs in Lahore

customer sales representative

sales manager

associate project manager - marketing Jobs in Lahore

associate project manager - marketing

client success manager

ORBIN

Job Title: Customer Success &amp; Retention Manager (US Campaign)Job Description:We are seeking a dynamic and results-driven professional to join our team as a Customer Success &amp; Retention Manager (US Campaign). The ideal candidate will be responsible for managing client relationships, driving sales opportunities, and ensuring customer satisfaction across US campaigns. The role requires strong communication, sales acumen, and a solid understanding of SEO, Digital Marketing, and Web Development services.Key Responsibilities:<ul><li>Act as the primary point of contact for clients, ensuring timely support and query resolution.</li><li>Build and maintain strong, long-term client relationships to drive retention and satisfaction.</li><li>Identify new business opportunities, generate leads, and convert prospects into clients.</li><li>Collaborate with the sales and marketing team to drive growth across SEO, Digital Marketing, and Web Development projects.</li><li>Conduct client onboarding, manage expectations, and ensure successful delivery of services.</li><li>Develop account strategies to achieve client goals and align with company objectives.</li><li>Provide regular performance reports, feedback, and upsell opportunities to clients.</li><li>Support the team in achieving monthly and quarterly sales targets for US-based campaigns.</li></ul>Requirements:<ul><li>2+ years of experience in Customer Support, Customer Success, Business.Development, or Sales Development (US campaign preferred).</li><li>Strong understanding of SEO, Digital Marketing, and Web Development services.</li></ul>Skills:<ul><li>Excellent communication, negotiation, and relationship management skills.</li><li>Ability to handle client queries with professionalism and deliver high-quality service.</li><li>Proven track record of meeting sales targets and ensuring client satisfaction.</li><li>Self-motivated, proactive, and results-oriented with a problem-solving mindset.</li></ul>Education:<ul><li>intermediate or bachelors.</li><li>excellent English communication skills</li></ul>benefits:Salary + 6% CommissionTimings:<ul><li>07:00pm - 04:00am (Monday - Friday).</li></ul>Location: Al-Hafeez Shopping Mall, Gulberg, Lahore.Job Type: Full-timeExperience:<ul><li>customer service and retention manager: 2 years (Required)</li></ul>Work Location: In person

Customer Success & Retention Manager(Closer)

Naelaesthetics

At Tech BPO, we take pride in delivering top-quality services with innovation at the core of what we do. As a trusted leader in cost estimation services, we provide businesses across multiple industries with reliable, data-driven solutions that support smarter decision-making, efficiency, and profitability.We&rsquo;re looking for a Client Success Executive who will be the bridge between our clients and our internal teams, ensuring every client feels valued, supported, and successful in working with us.What You&rsquo;ll Do<ul><li>Be the primary contact for clients, offering proactive support and ensuring they&rsquo;re satisfied at every step.</li><li>Build strong, lasting relationships by understanding clients&rsquo; business goals and cost estimation requirements.</li><li>Regularly check in with clients to address concerns, resolve issues, and maintain trust.</li><li>Guide new clients through the onboarding process, ensuring a seamless start to their journey with us.</li><li>Provide expert guidance on cost estimation strategies, timelines, and expectations.</li><li>Collaborate closely with internal teams to make sure deliverables are accurate, timely, and aligned with client needs.</li><li>Track client projects to ensure smooth progress and effective communication throughout.</li><li>Act quickly to resolve challenges, coordinating with relevant teams as needed.</li><li>Gather client feedback to identify service improvement opportunities.</li><li>Share insights and suggestions with the Client Success Manager and other teams to enhance the overall client experience.</li><li>Recommend product or service enhancements based on client feedback and industry best practices.</li></ul>What We&rsquo;re Looking For<ul><li>1&ndash;2 years of experience in client success, account management, or customer support (experience in consulting or service-based industries preferred).</li><li>Background in cost estimation, construction, or related industries is a plus.</li><li>Strong verbal and written communication skills.</li><li>Excellent organizational and time-management abilities.</li><li>Comfortable handling multiple clients and projects at once.</li></ul>Why You&rsquo;ll Love Working With Us<ul><li>Provident Fund to help secure your future.</li><li>Health Insurance coverage for you and your family.</li><li>Performance-based incentives in dollars &ndash; your hard work truly pays off.</li><li>Appreciation Certificates to celebrate your milestones and achievements.</li><li>A supportive, growth-oriented environment with opportunities to sharpen your skills and gain international exposure.</li></ul>Job Type: Full-time, On-site Shift Timing: 6:00 PM &ndash; 3:00 AM (Night Shift), Monday to Friday Salary Range: PKR 70,000 &ndash; 100,000 Location: College Road, near Wapda Town, Township, LahoreJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Client Success Executive / BPO- Night Shift

Simcoe IT

Client Success ExecutiveSalary: 40k to 60kExperience Required: 1&ndash;2 yearsLocation: 39 C Plaza, Etihad Town, Raiwind Road LahoreFull-time Office basedResponsibilities:* Main point of contact for assigned clients, ensuring smooth communication and relationship management.* Understand client requirements and ensure timely delivery of recruitment services.* Coordinate with the sales team to understand commitments made to clients.* Work closely with the recruitment team to ensure hiring needs are fulfilled as per timelines.* Follow up with clients on feedback and address any service-related concerns proactively.* Track client satisfaction and suggest improvements for better service delivery.* Maintain accurate records of client communications, requirements, and progress updates.Requirements:Bachelor&rsquo;s degree in Business Administration, HR, Marketing, or a related field.1&ndash;2 years of experience in client success, account management, or client-facing rolesAbility to manage multiple client accounts and deliver within timelines.Proficiency in MS Office (Excel, Word, PowerPoint)Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Office location: Etihad Town, Raiwind Road, Lahore</li></ul>Is this feasible for you ???Experience:<ul><li>Project Management: 1 year (Required)</li><li>Client Success: 2 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: On the road

Client Success Executive

AL GHANI Medical

Job DescriptionJob Timing: 6:30 PM to 3:30 AMJob Location: Lahore DHA Phase 8Key Responsibilities:<ul><li>Serve as the main liaison for client communication via calls, emails, and video meetings</li><li>Conduct thorough onboarding sessions for new clients to set expectations and gather requirements</li><li>Collaborate closely with media buyers, outreach teams, and creatives to ensure timely campaign delivery</li><li>Monitor project timelines, milestones, and deliverables to keep campaigns on track</li><li>Prepare and deliver regular campaign performance reports to clients, highlighting key metrics and ROI</li><li>Proactively manage client expectations, handle concerns, and resolve issues efficiently</li><li>Maintain CRM records (GoHighLevel preferred) and update client progress/status</li><li>Assist in upselling or renewing contracts by identifying client needs and opportunities</li></ul>Requirements:<ul><li>Minimum 2 years experience in client/account management, preferably within digital marketing or lead generation</li><li>Excellent English communication skills (written and verbal) to interact professionally with international clients</li><li>Strong organizational skills with an eye for detail and ability to manage multiple accounts simultaneously</li><li>Familiarity with CRM systems, ideally GoHighLevel, for pipeline and client management</li><li>Ability to work independently, multitask, and thrive under pressure in a fast-paced environment</li><li>Customer-oriented mindset with problem-solving skills and a proactive attitude</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs150,000.00 per monthWork Location: In person

Account Manager Client Relationship Manager

MEDIAOREC (SMC) PRIVATE LIMITED

Business Development Executive (Upsell &amp; Frontsell)We&rsquo;re Hiring: Upsell &amp; Frontsell Executives (2 Positions)Are you a people person who loves turning opportunities into results?We are looking for two talented individuals to join our digital team:<ul><li>Upsell Executive &ndash; Focus on nurturing existing client relationships and growing accounts.</li><li>Frontsell Executive &ndash; Focus on winning new clients and starting projects from scratch.</li></ul>Key Responsibilities:<ul><li>Upsell or acquire clients for services like web &amp; logo design, digital branding, and SEO</li><li>Handle client emails, inquiries, and follow-ups professionally and promptly</li><li>Maintain and update client information in CRM or tracking tools</li><li>Identify opportunities for cross-selling additional services</li><li>Support the team in proposal preparation, client calls, and project coordination</li><li>Build strong client relationships and ensure client satisfaction</li></ul>Key Requirements (Must-Have):<ul><li>2+ years of experience in sales or business development, preferably in a digital or creative agency</li><li>Proven ability to grow client accounts or acquire new clients</li><li>Excellent communication skills in English and Urdu</li><li>Strong negotiation, interpersonal, and relationship-building skills</li><li>Organized, proactive, and tech-savvy</li></ul>Bonus (Preferred):<ul><li>Familiarity with CRM tools or sales tracking software</li><li>Understanding of digital marketing trends in Pakistan</li><li>Experience in client proposals and professional email communication</li></ul>Location &amp; Type: Full-time | Remote &amp; On-siteIf you are ambitious, proactive, and love driving growth&mdash;we want to hear from you!Apply now on Indeed or directly on our website: https://mediaorec.com/careers/#SalesJobs #UpsellExecutive #FrontsellExecutive #DigitalAgency #ClientSuccess #WebDesign #WebDevelopment #HiringNow #mediaorecJob Type: Full-timePay: Rs50,000.00 - Rs200,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Upsell/ Frontsell Executive: 1 year (Preferred)</li></ul>Work Location: In person

Business Development Executive (Upsell & FrontSell)

Punch Digital Agency

Onsite Job: DHA Phase 8 (Ex-Park View), LahoreAbout Punch:Punch is a full-service digital agency on a mission to build the best digital experiences. We specialize in delivering innovative digital solutions that empower businesses to thrive in a competitive world.We are looking for an Accounts Executive to manage client relationships, oversee project execution, and ensure seamless communication between internal teams and clients. This role is similar to that of a Project Manager or Client Success Executive, requiring a proactive approach to client management and project coordination.What we look for:We seek individuals with excellent communication skills, a client-centric mindset, and the ability to manage multiple projects efficiently.Job Responsibilities:<ul><li>Act as the primary point of contact for clients, ensuring their needs are met.</li><li>Oversee project timelines, deliverables, and scope, ensuring successful execution.</li><li>Collaborate with internal teams (engineering, design, growth) to align deliverables with client expectations</li><li>Manage client communications, including status updates, feedback collection, and issue resolution</li><li>Track project performance, ensuring timely completion and client satisfaction.</li><li>Identify upsell or cross-sell opportunities to maximize client value.</li><li>Maintain detailed records of client interactions and project progress in HubSpot.</li></ul>Skills Required:<ul><li>Strong communication and interpersonal skills.</li><li>Ability to manage multiple projects and prioritize tasks effectively.</li><li>Problem-solving mindset with a focus on delivering exceptional client experiences.</li><li>Familiarity with project management tools (Asana, Jira, Trello) is a plus.</li></ul>Bonus Points For:<ul><li>Experience in client-facing roles such as account management, project management, or customer success.</li><li>Understanding of digital services, including engineering, design, and marketing.</li></ul>Ability to commute/relocate: Lahore (Required)Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Accounts Executive

Design and Development

We are seeking a detail-oriented and motivated individual to join our team as an Amazon Account Manager.In this role, you will take full ownership of managing client accounts on Amazon, ensuring their success and growth on the platform.You will be responsible for overseeing the day-to-day operations, optimizing product listings, analyzing performance data, and delivering exceptional customer service to our clients.Key Responsibilities:<ul><li>Manage and optimize multiple client accounts on Amazon, ensuring optimal performance and growth.</li><li>Oversee the creation and optimization of product listings, including titles, bullet points, descriptions, and images, to maximize visibility and conversion rates.</li><li>Conduct and apply keyword research and analysis to enhance listing optimization and inform advertising strategies.</li><li>Monitor, analyze, and report on key account performance metrics, identifying trends, opportunities, and implementing strategies for improvement.</li><li>Develop, execute, and optimize advertising campaigns on Amazon, including Sponsored Products, Sponsored Brands, and Sponsored Display, to drive traffic and sales.</li><li>Provide consistent, proactive communication and support to clients, addressing inquiries, resolving issues, and ensuring a positive experience.</li><li>Stay informed on industry trends, Amazon policies, and best practices to keep clients competitive and ahead of marketplace changes.</li></ul>This role involves a greater level of responsibility, strategic decision-making, and direct client management to drive success on the Amazon platformJob Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Amazon Account Manager - On Site (Lahore)

Explore 981+ Client success manager in Lahore this September. Find roles across top companies and apply now to boost your career.