collections account analyst

Howard University

<div><div>The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff &ldquo;for fit&rdquo; makes significant contributions to Howard University&rsquo;s overall mission.</div><div></div><div>
At Howard University, we prioritize well-being and professional growth.</div><div></div><div>
Here is what we offer:</div><ul><li><i>
Health &amp; Wellness:</i> Comprehensive medical, dental, and vision insurance, plus mental health support</li><li><i>
Work-Life Balance:</i> PTO, paid holidays, flexible work arrangements</li><li><i>
Financial Wellness:</i> Competitive salary, 403(b) with company match</li><li><i>
Professional Development:</i> Ongoing training, tuition reimbursement, and career advancement paths</li><li><i>
Additional Perks:</i> Wellness programs, commuter benefits, and a vibrant company culture</li></ul><div></div><div><br>
Join Howard University and thrive with us!</div><div><div>
https://hr.howard.edu/benefits-wellness</div></div><div></div><div>
BASIC FUNCTION:</div><div>
The Collections Counselor supports students with aging or past-due balances by providing clear, accurate, and compassionate financial guidance. The role conducts proactive outreach, explains payment options, resolves discrepancies, documents activity thoroughly, and collaborates with campus partners to help students regain good financial standing. The position ensures all counseling and communications align with university policies, federal regulations, and service quality standards.</div><div></div><div>
SUPERVISORY ACCOUNTABILITY:</div><div>
None</div><div><br>
NATURE AND SCOPE:<br>
The Collections Counselor serves as a frontline financial support specialist within Student Accounts, working directly with students whose balances require follow-up or repayment. The Counselor communicates regularly via phone, email, ticketing, and in-person appointments&mdash; occasionally during nontraditional hours&mdash;to explain account status, payment plans, holds, and next steps. The role requires strong communication skills, customer-service orientation, attention to detail, and the ability to support adult and traditional learners navigating financial challenges. The incumbent works closely with Collections Leads, Student Accounts Advisors, Cashiering Services, Financial Aid, the Registrar&rsquo;s Office, Treasury, and other campus partners to resolve discrepancies, verify adjustments, and support the timely and accurate processing of payments. The Counselor reinforces university expectations while maintaining a student-centered, empathetic approach.</div><div></div><div>
PRINCIPAL ACCOUNTABILITIES:</div><ul><li>
Conduct outreach to students with past-due balances to explain account status, payment requirements, repayment options, and consequences of nonpayment.</li><li>
Provide empathetic, student-centered counseling on payment plans, outstanding charges, financial holds, and available resources.</li><li>
Assist students with setting up, monitoring, and understanding payment plan terms, deadlines, and consequences for missed payments.</li><li>
Conduct thorough account reviews, identify discrepancies, and escalate complex or unusual cases to the Collections Lead.</li><li>
Process returned payments, verify financial adjustments, and coordinate with Financial Aid, Registrar, and Cashiering to ensure accurate account updates.</li><li>
Maintain detailed documentation of all outreach, counseling sessions, follow-up actions, and resolutions in accordance with departmental policy.</li><li>
Ensure compliance with FERPA, FDCPA, institutional procedures, and established scripts and communication standards.</li><li>
Prepare routine reports and status updates to support monitoring of aging balances and collection activities.</li><li>
Provide high-quality, professional customer service and reinforce university policy while helping students work toward financial stability.</li></ul><div></div><div>
CORE COMPETENCIES:</div><ul><li>
Demonstrates empathy, patience, and clarity when helping students in financial distress.</li><li>
Accurately interprets account activity and identifies appropriate next steps.</li><li>
Communicates clearly and concisely across phone, email, ticketing, and in-person interactions.</li><li>
Works collaboratively with cross-campus partners to resolve issues efficiently.</li><li>
Maintains accuracy in account reviews, documentation, and follow-through.</li><li>
Comfortable working in a fast-paced environment and supporting evening or nontraditional service hours.</li><li>
Understands billing, collections, payment plan structures, financial aid interactions, and registration impacts.</li></ul><div>
MINIMUM REQUIREMENTS:</div><ul><li>
Bachelor&rsquo;s degree preferred; an equivalent combination of education and related experience may be considered.</li><li>
Basic understanding of accounts receivable processess.</li><li>
One to two years of experience in customer service, billing, student accounts, accounts receivable, financial aid, or another financial operations role.</li><li>
Experience supporting adult learners or students facing financial hardship preferred.</li><li>
Strong written and verbal communication skills, with the ability to explain financial concepts clearly and empathetically.</li><li>
Ability to handle confidential information and comply with FERPA, FDCPA, and institutional guidelines.</li><li>
Demonstrated ability to analyze account data, identify discrepancies, and escalate complex issues appropriately.</li><li>
Experience with ERP or student information systems (Workday preferred; training provided).</li><li>
Proven ability to manage multiple cases, deadlines, and follow-up tasks in a high-volume environment.</li><li>
Ability to collaborate effectively with Financial Aid, Cashiering, Registrar, Treasury, and other campus partners.</li></ul><div></div><div>
Compliance Salary Range Disclosure</div><div></div><div>
Expected Salary Range: $63,000 - $70,000</div></div>

Collections Account Analyst

National Museum of Asian Art

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><b><br>
OPEN DATE: December 8, 2025
</b></div><div><b>CLOSING DATE: December 19, 2025
</b></div><div><b>POSITION TYPE: Trust Fund</b></div><div><b>
APPOINTMENT TYPE: Temporary NTE 1 year</b></div><div><b>
SCHEDULE: Intermittent</b></div><div>
<b>DUTY LOCATION: Washington, DC</b><br>
</div><div><b>Position sensitivity and risk:
</b><br>
Non-sensitive (NS)/Low Risk</div><ul><li><b>
Open to all qualified applicants</b></li></ul><div><b>
What are Trust Fund Positions?</b></div><div>
Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status.<br>
The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program, which may include Health, Dental &amp; Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health &amp; Dependent Care).</div><div><b>
</b></div><div><b>
Conditions of Employment</b></div><ul>
<li>Pass Pre-employment Background Check and Subsequent Background Investigation for position designated.</li>
<li>Complete a Probationary Period.</li>
<li>Maintain a Bank Account for Direct Deposit/Electronic Transfer.</li>
<li>The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply.</li>
<li>Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.</li></ul><br>
<h3 class="jobSectionHeader"><b>
OVERVIEW</b></h3><div><br>
<b>
About the National Museum of Asian Art</b></div><div>
The Smithsonian&rsquo;s National Museum of Asian Art (NMAA) is committed to preserving, exhibiting, researching, and interpreting art in ways that deepen the public and scholarly understandings of Asia and the world. NMAA opened in 1923 as America&rsquo;s first national art museum and the first Asian art museum in the United States. The museum now stewards one of the world&rsquo;s most important collections of Asian art, with works dating from antiquity to the present, from China, Japan, Korea, South Asia, Southeast Asia, the pre-Islamic Near East, and the Islamic world (inclusive of Central Asia, the Middle East, and North Africa). The museum also stewards an important collection of nineteenth- and early twentieth-century American art.<br>
</div><div>Today, NMAA is emerging as a leading national and global resource for understanding the arts, cultures, and societies of Asia, especially at their intersection with America. Guided by the belief that the future of art museums lies in collaboration, increased access, and transparency, NMAA is fostering new ways to engage with its audiences while maintaining its commitment to excellence.<br>
</div><div>NMAA celebrated its centennial in 2023 and is determined to make the museum&rsquo;s second century as accomplished as its first. The museum is building on its core strengths&mdash;the quality and depth of our collections, scholarship, and conservation&mdash;while embracing experimentation and new approaches to its work. The museum is transforming digitally, physically, and programmatically to draw in new audiences to celebrate, learn, and connect with Asian and American art and cultures, past and present.<br>
</div><div>Located on the National Mall in Washington, DC, the museum is free and open 364 days a year. The Smithsonian, which is the world&rsquo;s largest museum complex, welcomes twenty to thirty million visitors yearly. For more information about the National Museum of Asian Art, please visit asia.si.edu.</div><br>
<h3 class="jobSectionHeader"><b>
DUTIES AND RESPONSIBILITIES</b></h3><div><br>
This position plays a key role in supporting the museum&rsquo;s day-to-day audience engagement, outreach, and communications efforts, and contributes to campaigns, content development, and data-informed strategies that deepen connections with our visitors and communities.<br>
</div><div>Specific duties include:</div><ul>
<li>Administrative and clerical support across the department, scheduling meetings, assisting with coordinating, tracking ad placements and audience engagement.</li>
<li>Processing purchases and partner invoices, compiling and archiving text and media assets.</li>
<li>Supporting daily marketing operations by helping develop, refine, and deliver clear information about museum exhibitions, programs, and visitor opportunities across digital and print platforms.</li>
<li>Helping orient audiences to key museum offerings by contributing to email, website, and social media content that highlights exhibitions, tours, public programs, and special events.</li>
<li>Helping prepare and update visitor-facing digital materials&mdash;including website content, digital signage, and interactives&mdash;by monitoring functionality, flagging issues, and coordinating updates with relevant staff.</li>
<li>Assisting with maintaining marketing team files, content calendars, and project trackers using office software tools (spreadsheets, databases, and shared drives).</li>
<li>Fielding general departmental inquiries, facilitating correspondence and liaising with both internal and external stakeholders.</li></ul><br>
<h3 class="jobSectionHeader"><b>
QUALIFICATION REQUIREMENTS</b></h3><br>
<ul>
<li>
Ability to work collaboratively with various individuals to effectively coordinate projects, resolve conflicts, and exchange information.</li>
<li>Skill in customer service and working with the public to anticipate and respond to visitor needs and questions.</li>
<li>Knowledge and basic experience working in an office sufficient to provide accurate responses to inquiries or refer questions to appropriate staff.</li>
<li>Skill in Microsoft Office, database programs, and other similar computer software.</li>
<li>Skill in oral and written communication sufficient to interact with various individuals effectively and diplomatically.</li>
Ability to organize and prioritize multiple projects.<br>
<li>
</li></ul><div>Education completed outside the United States must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.</div><div>
</div><div>
Any false statement in your application may result in rejection of your application and may also result in termination after employment begins.</div><div>
</div><div>Join us in &quot;Inspiring Generations through Knowledge and Discovery.&quot;</div><div>
<br>
Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week.<br>
<br>
What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager.</div><div>
</div><div>
Relocation expenses are not paid.<br>
<br>
The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact <b>nmaa-hr@si.edu</b>. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian&rsquo;s Accommodation Procedures (https://www.si.edu/OEO/IndividualswithDisabilities).</div><div>
</div><div>
The Smithsonian Institution is an <b>Equal Opportunity Employer</b>. To review The Smithsonian's EEO program information, please click the following: https://www.si.edu/oeo<br>
</div><br>
<h3 class="jobSectionHeader"><b>About National Museum of Asian Art</b></h3><div>
Established a century ago, the National Museum of Asian Art was the Smithsonian&rsquo;s first art museum. Committed to preserving, exhibiting, researching, and interpreting art in ways that deepen our collective understanding of Asia and the world, the museum stewards one of North America&rsquo;s largest and most comprehensive collections of Asian art.<br>
<br>
Its rich holdings bring the arts of Asia into direct dialogue with an important collection of nineteenth- and early twentieth-century American works, providing an essential platform for creative collaboration and cultural exchange between the United States, Asia, and the Middle East.<br>
<br>
Beginning with a 1906 gift that paved the way for the museum&rsquo;s opening in 1923, the National Museum of Asian Art is a leading resource for visitors, students, and scholars in the United States and internationally. Its galleries, laboratories, archives, and library are located on the National Mall in Washington, DC, and are part of the world&rsquo;s largest museum complex, which typically reports more than 27 million visits each year. The museum is free and open to the public 364 days a year, making its exhibitions, programs, learning opportunities, and digital initiatives accessible to global audiences.<br>
<br>
When you visit our galleries or delve into the stories of our collections online, we hope you find a portal to different ways of interpreting our world. We invite you to learn and explore in your own way&mdash;to look deeply into the past to better understand the present and to break through the artificial barriers that can separate us.</div></div>

Visitor Experience Assistant (Marketing) IS-1001-05 / Intermittent

AET FEDERAL INC

<div><b>Benefits:</b><br>
<ul><li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Vision insurance</li>
</ul><br>
AET is seeking a a M365 Quality Assurance Analyst to work for a Government client based out of Washington, D.C. The Quality Assurance Analyst ensures that all M365 Contractor Support Services are delivered in compliance with IRS performance, quality, governance, and contractual requirements. This position supports the Contractor&rsquo;s management approach by embedding structured QA practices across communications, documentation, system changes, release management, and multi-project workflows.<br>
<br>
<b>Key Responsibilities:</b><br>
<br>
Develop and execute QA plans, testing protocols, validation checklists, and performance metrics for all M365 deliverables.<br>
<ul><li>
</li>Validate compliance with IRS requirements for SharePoint, Teams, Exchange Online, Power Platform, OneDrive, AvePoint, and Copilot-enabled features.<br>
<li>
</li>Monitor performance indicators and support governance reporting for transparency, accountability, and continuous improvement.<br>
<li>
</li>Perform quality reviews of code, Power Platform solutions, .NET components, automations, scripts, and system configurations.<br>
<li>
</li>Support the Contractor&rsquo;s communication and documentation methodology for contract compliance.<br>
<li>
</li>Validate configuration changes including permissions, retention, compliance policies, automation logic, and SharePoint customizations.<br>
<li>
</li>Assist in troubleshooting functional issues across the M365 suite and AvePoint Online Services.<br>
<li>
</li>Partner with security and engineering teams to ensure consistent standards and coordinated delivery.<br>
<li>
</li>Maintain QA artifacts and ensure timely reporting of defects, risks, and quality findings.<br>
<li>
</li></ul><b>Qualifications:</b><br>
<ul><li>
Currently obtain an Active Public Trust clearance.</li></ul><br>
Minimum 5 years&rsquo; experience supporting Microsoft 365 Cloud Suite in complex corporate or federal environments.<br>
<ul><li>
</li>Hands-on experience with Power Apps, Power Automate, Power BI, and reviewing solution quality.<br>
<li>
</li>Understanding of .NET applications, scripting, and UI/UX elements for validation purposes.<br>
<li>
</li>PowerShell experience for test automation and validation tasks.<br>
<li>
</li>Knowledge of SharePoint Administration, permissions, and Power Platform development.<br>
<li>
</li>Familiarity with Copilot for Power Apps/Automate, AI Builder, and AI-generated configurations.<br>
<li>
</li>Excellent communication, documentation, and stakeholder engagement skills.<br>
<li>
</li><li>Ability to build and maintain strong business unit relationships.</li></ul></div>

M365 Quality Assurance Analyst- On-Site/ Public Trust

MedRisk

<div>
 <ul>
  <li>
   Applicants must be Bilingual Spanish/English****
   <br/>
   <br/>
  </li>
 </ul>
 Clinical Advisor Services Analyst II
 <br/>
 <br/>
 Location: Remote (US)
 <br/>
 <br/>
 Department: Clinical/Nursing
 <br/>
 <br/>
 Job Type: Full Time
 <br/>
 <br/>
 The clinical advisor services analyst II nurse is responsible for performing telephonic assessments of work-related injuries. The nurse will conduct telephone assessments of work-related injuries/illness while utilizing an assessment platform and decision support tool to determine the appropriate treatment recommendation for the injury/illness at hand.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Active and unencumbered registered nursing license with two years clinical nursing experience.
 <br/>
 <br/>
 Primary RN license must be compact license (nurse must have compact license and reside in a compact state)
 <br/>
 <br/>
 Occupational medicine, ED or UC experience desirable.
 <br/>
 <br/>
 CA nurse licensure is mandatory (must hold an active CA RN license or be willing to obtain upon hire - company to reimburse cost)
 <br/>
 <br/>
 Medicine or Rehab experience desirable.
 <br/>
 <br/>
 Strong organizational and time management skills.
 <br/>
 <br/>
 Ability to multitask (type/talk/read simultaneously)
 <br/>
 <br/>
 Knowledgeable in computer operations, including Windows operating system, data entry skills and 10-key capabilities.
 <br/>
 <br/>
 At least 30 to 40 WPM typing speed required.
 <br/>
 <br/>
 Must possess excellent oral communication/telephone skills.
 <br/>
 <br/>
 Must demonstrate the ability to understand state laws and guidelines.
 <br/>
 <br/>
 Great interdepartmental communication (regularly communicates with intake team)
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 Develop and maintain effective professional relationships with medical providers, claims adjusters and clients
 <br/>
 <br/>
 Demonstrates excellence in communications to ensure customer satisfaction and retention.
 <br/>
 <br/>
 Demonstrates basic problem-solving skills to ensure early intervention and identification of those injuries which will benefit from medical case management or to deliver self-care advice during the triage process.
 <br/>
 <br/>
 Directs recommended care into network providers as applicable.
 <br/>
 <br/>
 Follows up on injury status, when applicable, to advance level of care when necessary.
 <br/>
 <br/>
 Accurately and completely documents in file using standard documentation format(s).
 <br/>
 <br/>
 Follows all standards, procedures, and protocols.
 <br/>
 <br/>
 Maintains nurse licensure with license in good standing.
 <br/>
 <br/>
 Maintains an overall QA average of 95%.
 <br/>
 <br/>
 Participates in departmental projects and meetings with 80% minimum attendance at meetings.
 <br/>
 <br/>
 Acknowledges and adheres to Stratacare policies and procedures.
 <br/>
 <br/>
 Maintains acceptable attendance and tardiness.
</div>


Nurse Utilization- Clinical Analyst (Bilingual Spanish/English)

YRCI

<div></div><div><div><div><div><div><p>Founded in 2001, YRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. At YRCI, collaborative people and innovative thinking are the driving force behind our growing success. We provide our employees a professional environment in which to find challenging, rewarding work and learning opportunities to allow them to flourish.
</p>
<div><p><b>Professionals Driven by Excellence | Career Growth &amp; Development | Collaboration &amp; Innovation</b></p></div>
<div><p>These are the driving forces that make YRCI more than just your next job. Let&rsquo;s build your career together.
</p></div>
</div></div><div></div><div><div>Job Title
</div><div>Management Analyst
</div></div><div><div>Location
</div><div>Washington, DC US (Primary)<br>
</div></div><div><div>Job Type
</div><div>Full-time
</div></div><div><div>Position Benefits
</div><div>As an employee of YRCI working full-time, you are eligible for an attractive benefits package including medical, dental, vision, life, short-term and long-term disability insurance, 401(k) retirement plan with a defined company match, flexible spending accounts, flexible work schedules, tuition and professional development reimbursement programs, 11 paid holidays, paid time off that accrues beginning your first day of work, and a number of supplemental plans. Eligibility begins on YOUR VERY FIRST DAY OF EMPLOYMENT.
</div></div><div><div>Exemption Type
</div><div>Exempt
</div></div><div><div>Education
</div><div>Bachelor's Degree
</div></div><div><div>Job Description
</div><div><p>YRCI is seeking full-time Management Analyst (Classification - Manpower) Specialists to support our client located in Washinton DC</p>
<ul><li>Assist with organizational redesign and structure, using classification experience and training to ensure the organization is compliant with all Federal regulations.</li>
<li>Assist Federal staff to ensure accuracy of organizational structures, Fair Labor Standards Act (FLSA) codes, Bargaining Unit Status (BUS) codes, Central Labor Councils (CLC), cyber codes, Testing Designated Position (TDP), certifications, supervisory level, position sensitivity, non-disclosure; and upload all Position Descriptions (PD) into the existing PD library and USA Staffing (USAS).</li>
<li>Provide Subject Matter expertise on organizational design and structure, Federal job position classification, position management, compensation administration, FLSA coverage, and the adjudication of employee appeals (i.e., on job grading, PDs).</li>
<li>Audit all components of selected PDs to ensure accurate application of designations of the FLSA, BU eligibility, and Position Sensitivity.
</li><li>Review report of active PDs and moves old PDs into archived folder; conduct position audits; meet with leadership.</li>
<li>Perform all necessary review and analysis, including conducting interviews and research, and engage in appropriate coordination with agency Human Resources (HR) personnel in order to provide clear and correctly written PD.</li>
<li>Conduct desk audits as required; prepare audit questionnaires; develop audit report based on the administrative record and employee and supervisory interviews; and prepare an evaluation statement based on a thorough analysis of the position information and applicable classification standard(s).</li>
<li>Demonstrate recent experience and skill in multi-tasking in a fast-paced environment.</li>
<li>Collaborate with Federal managers and executives to help them navigate the Federal classification process.</li>
<li>Command of Title 5 Federal classification regulations and OPM classification rules and policy.</li>
</ul></div></div><div><div>Job Requirements
</div><div><ul><li>Must be a U.S. Citizen.</li>
<li>Must have a minimum of 5 years of hands-on operational experience as a Management Analyst with regard to classification and manpower levels.</li>
<li>Bachelor's degree required. Additional years of experience may substitute for a degree.</li>
<li>Performed recent Federal classification operational services since Hiring Reform 2010 which included communications support and advice, and development of initiatives.</li>
<li>Experience writing and classifying Federal PDs and facilitating PD evaluations.</li>
<li>Proficiency with Word, Excel, email applications, and Windows Operating Systems.</li>
<li>Obtain and maintain the government required background investigation.</li>
</ul></div></div><div><div>We employ people who are driven by excellence, committed to integrity, and inspired by opportunities to achieve positive results.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. YRCI is an E-Verify employer. As a contractor and subcontractor, YRCI shall abide by the requirements of 41 CFR &sect;&sect; 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. No sponsorship is available for this position.</div></div></div></div></div><div></div>

Management Analyst

Analytica

<div>
 <p>
  We are looking for an experienced
  <strong>
   Data Analyst
  </strong>
  to join our team supporting U.S. Citizenship and Immigration Services operations. As a Data Analyst, you will support robust and repeatable data manipulation, analysis, and stunning data visualization using technologies such as SQL, Python, Databricks and Tableau.&nbsp;The ideal candidate is highly proactive, innovative, process-minded, has excellent analytical, problem-solving, and interpersonal skills along with a solid background in working with data and quantitative analysis.
  <br/>
  <br/>
  The position is a remote/telework position although full-day attendance at the client location located in Camp Springs, MD may be required a few times a month and local candidates strongly preferred.&nbsp;
  <br/>
  &nbsp;
  <br/>
  <strong>
   Primary Responsibilities:&nbsp;
  </strong>
 </p>
 <ul>
  <li>
   Prepares big data and implements analytics&nbsp;models&nbsp;using SQL and Python within a Databricks data environment. Work with various types of data to develop, maintain and enhance reports, analysis and models&nbsp;
  </li>
  <li>
   Responsible for data mining, data preparation, data profiling and reporting and may lead independently or as part of a team to deliver data or analytic products
  </li>
  <li>
   Conduct both qualitative and quantitative service operations&nbsp;research using client data, formulate hypotheses, test them and present the results in a clear and concise manner&nbsp;
  </li>
  <li>
   Applies knowledge to determine the accuracy and reasonableness of the data, recommendations, and solutions proposed
  </li>
  <li>
   Documents and summarizes the results and develops and recommended solutions to the customer&rsquo;s problems.&nbsp;Prepare and conduct analyses and studies, needs/gaps assessments
  </li>
  <li>
   Use advanced statistical techniques to identify and measure trends, anomalies, forecast future values and determine other relevant insight&nbsp;
  </li>
  <li>
   Comfortable working in a fast-paced and demanding environment and must exhibit hyper attention to detail
  </li>
 </ul>
 <strong>
  Minimum Requirements: &nbsp;
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in a field related to mathematics, economics, data science, statistics, or computer science&nbsp;
  </li>
  <li>
   Preferred 3+ years of experience in data analysis using SQL, Python&nbsp;
  </li>
  <li>
   Strong SQL skills, and ability to identify issues with data
  </li>
  <li>
   Experience with Databricks or similar cloud-based distributed database technologies
  </li>
  <li>
   Experience with&nbsp;Tableau, or PowerBI&nbsp;
  </li>
  <li>
   Demonstrated experience with cleaning, management, optimizing performance and processing large volumes of data
  </li>
  <li>
   Ability to successfully engage in multiple initiatives simultaneously and prioritize appropriately&nbsp;
  </li>
  <li>
   Ability to gather and interpret large amounts of data and information and quickly recognize what is superfluous and what is relevant using analytical and statistical techniques&nbsp;
  </li>
  <li>
   Proficient written, verbal, and client communication and presentation skills&nbsp;
  </li>
  <li>
   Must be a United States Citizen&nbsp;and the candidate must be able to be able to clear a Public Trust
  </li>
  <li>
   Nice to have&nbsp;prior experience with USCIS or immigration&nbsp;
   <br/>
  </li>
 </ul>
 Analytica has been recognized by Inc. Magazine for 3 consecutive years as one of the 250 fastest growing business. We offer competitive compensation with opportunities for bonuses, employer paid health care, training and development funds, and 401k match&nbsp;
</div>


Data Analyst (Operations)

Csbs

Job Summary
<br>The Senior Program Strategy Analyst is responsible for working independently and collaboratively across all CSBS business units in analyzing data and current state business processes, operating models, state and institutional policies, and regulatory requirements to develop functional designs and business strategies for an improved target state that aligns with the organization’s mission and strategic plan for the use of digital platforms and tools that promote effective and efficient supervision and licensing of financial institutions.
<br>The Senior Program Strategy Analyst reports to the Senior Vice President, Program Manager of the CSBS Program Management Office (PgMO). The PgMO sits within the Finance & Office Operations business unit and manages a portfolio of programs with enterprise-wide impact. PgMO initiatives begin with a collaboration with senior leaders across the organization to develop a business case to clarify the desired outcome, identify investment needs and potential returns, and determine an implementation strategy when complex business requirements with enterprise impact are identified.
<br>The Senior Program Strategy Analyst will contribute to this process by facilitating discovery and current state analysis among subject matter experts across multiple business disciplines and synthesizing findings into target state and implementation proposals. This includes the need to perform data analysis, business analysis, financial analysis, risk analysis, and a review of potential solutions, including solutions offered by external technology providers. Demonstrated experience performing fit/gap analysis for complex business workflows, data modeling, business and functional requirements engineering, business process design, and proficiency with financial analysis and project accounting are essential for this duty.
<br>Once an initiative is approved, the PgMO establishes the governance and program management framework for delivery teams to follow, and conducts regular, independent reviews of delivery feasibility and risks throughout all phases of the program in execution. The PgMO has accountability to CSBS Executive and Board Leadership in ensuring transparency into program health and performance of delivery teams so that governing bodies can fulfill their fiduciary responsibilities and oversight roles. The Senior Program Strategy Analyst is thus expected to have project management proficiency and the ability to apply best practices to support these functions.
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Essential Functions
<br>To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.
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<li>Lead the analysis and documentation of complex as-is and to-be business processes across multiple business domains and determination of functional designs for new and modified solutions. Solutions may include software implementing workflows and business rules that integrate various technology components, subsystems, or business processes.</li>
<li>Lead the analysis of multiple implementation scenarios and associated costs, risks, and benefits for achieving the desired target state.</li>
<li>Facilitate cross-stream alignment on delivery constraints, including scope, schedule, and resources across a matrixed team comprising staff and vendors from multiple business disciplines.</li>
<li>Execute the Program Management Office’s strategy for enhancing the organization’s project management competence by delivering presentations, supporting office hours, and providing day-to-day guidance to peers on internal standards and project management best practices.</li>
<li>Support the Program Management Office’s oversight of enterprise initiatives, including the monitoring and reporting of program health to executive leaders and board-level authorities.</li>
<li>Collaborate within Finance & Office Operations team to analyze historical and current financial data to determine delivery feasibility and financial health of strategic projects and develop financial reports that enable strategic decisions by program leaders.</li>
<li>Define metrics that drive and measure the performance of all project teams and develop strategies to continuously improve delivery methods, internal standards, and governance processes.</li>
<li>Research, evaluate, and stay current on emerging tools, techniques, and technologies as well as best practices in software development and project management.</li>
</ul>
Minimum Qualifications
<br>To perform this job successfully, an individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.
<br>Education and Experience
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<li>Bachelor’s degree preferred.</li>
<li>3 – 5 years of experience leading business analysis and driving operational change.</li>
<li>Experience working for large-scale software development initiatives implementing new and modified workflows for an enterprise across all phases of the Software Development Life Cycle is a plus.</li>
<li>3 – 5 years of experience with project accounting and financial analysis.</li>
<li>Experience working to determine investment needs and develop business cases and rationale for new initiatives or project continuation is a plus.</li>
<li>Software development experience as a technical analyst, application developer, or software engineer is preferred.</li>
<li>Project planning experience, including the development of a work break-down structure, estimation of effort and resource needs, optimization of resource utilization and dependencies management, and planning of contingencies is preferred.</li>
<li>Experience developing business strategies and multi-year plans for an enterprise in collaboration with executive leaders is a plus.</li>
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Knowledge, Skills, and Abilities
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<li>Demonstrated ability to independently plan and execute current state and fit/gap analysis of as-is policies and processes to identify gaps, improvement opportunities, and solutions to achieve business strategies for meeting regulatory requirements, preferably within the financial services industry, or for the supervision of financial institutions.</li>
<li>Ability to define functional requirements for achieving the desired target state, clearly describe how this differs from the current state, and validate the feasibility of implementing the target state based on known constraints and available technologies or solution options.</li>
<li>Ability to trace data movements through business workflows and processing logic, and recognize patterns, trends, and gaps through data analysis.</li>
<li>Ability to develop business models to determine investment needs and return on investment for strategic initiatives, including initiatives involving software development.</li>
<li>Ability to analyze financial data to support project accounting, including the evaluation of expenditures, develop predictive financial models to aid in strategic decision-making, determine baseline financial metrics, and monitor project performance against agreed measures.</li>
<li>Strong planning skills that reflect the ability to identify key tasks and dependencies across multiple projects at various stages in their respective life cycles and optimize resource utilization.</li>
<li>Organizational savvy and the ability to work collaboratively with a diverse range of stakeholders to drive change and influence while facilitating scope and plan alignment across multiple business areas that have competing priorities.</li>
<li>Demonstrated understanding of project management principles and methodologies, whether waterfall or Agile, and knowledge of standard office and project management tools.</li>
<li>Excellent problem-solving and critical-thinking skills.</li>
<li>Detail oriented with the ability to review, understand, produce, and edit business documents and technical deliverables with high degree of accuracy and technical proficiency.</li>
<li>Ability to follow instructions, exercise good judgment when resolving issues or raising escalations, and work under pressure.</li>
<li>Strong written and oral communication skills, including the ability to deliver live, effective presentations to an audience reflecting a broad range of business acumen and project experience.</li>
<li>Ability to edit and format program artifacts and deliverables for conformance to style guides accepted by the organization.</li>
</ul>
Requirements
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<li>Due to the nature of CSBS’s business in support of state financial services supervision, all CSBS employees have the potential of interacting with confidential information related to the supervision of financial services companies (“Confidential Supervisory Information”). As a result, in addition to general business conflicts of interest, all CSBS employees are expected to disclose conflicts of interest in financial services companies on at least an annual basis and to proactively avoid such conflicts.</li>
<li>Protect the confidentiality, integrity, and availability of CSBS information and information systems in accordance with CSBS policies and procedures.</li>
</ul>
Values Instilled Behaviors for Excellence (VIBE)
<br>At CSBS, work-life balance isn't just a policy; it's our VIBE! We recognize that our team members have lives that deserve attention and care. That’s why we create strong, supportive relationships that help everyone grow both professionally and personally. We honor each other's expertise and speak the truth, even when it’s a bit awkward. And guess what? This honesty creates a vibe of respect and trust that powers our efficiency and our excellence. It lets us chase those career goals while also nurturing our personal pursuits. At CSBS, you can thrive at work and at home—it's the best of both worlds!
<br>Just like a healthy work-life, collaboration is an essential part of CSBS’s mission. In fact, it is the heartbeat of everything we do! We're all about pitching in, giving props to our colleagues, and having each other’s backs. This allows us to push ourselves to our maximum potential and embrace those bold risks and innovative solutions. No matter what comes our way, our commitment to communication and teamwork strengthens us. We at CSBS are on mission and on the move, tackling all challenges together!
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Leadership Competency Model
<br>At CSBS, we believe in leadership at every level, empowering all employees, regardless of role, to take initiative, inspire others, and drive progress. Our five core competencies are Leading Change and Transformation, Leading Others, Results Focused, Business Intelligence, and Collaborative Partnering to provide a framework for professional growth while ensuring accountability in our performance.
<br>Leading Change and Transformation means embracing innovation and adaptability to drive continuous improvement. Leading Others is about guiding, mentoring, and influencing colleagues to move our mission forward. A Results-Focused mindset ensures we meet our goals with efficiency and impact. Business Intelligence allows employees to make informed, strategic decisions based on data and industry insights. Finally, Collaborative Partnering fosters teamwork and strong relationships to achieve shared success.
<br>This competency model not only supports individual growth and development but also strengthens CSBS as we evolve into a more agile and innovative organization. Here, leadership isn’t just a title, it’s a mindset that moves us forward together.
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Working Conditions
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<li>General office.</li>
</ul>
This job description should not be construed to imply that these requirements are the only standards for the position. Incumbents will follow any other instructions and perform any other related duties as may be required. CSBS has the right to revise this job description at any time. CSBS is an “at will” employer and as such, neither this job description nor your signature constitutes any form of contractual arrangement between you and CSBS.
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Compensation at CSBS
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At CSBS, salary offers are determined within the established range based on a candidate's experience, education, and the market demand for the role. Where appropriate, we also carefully benchmark against similar internal positions to ensure equity and consistency.
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In addition to competitive salaries, CSBS offers a comprehensive benefits package, a flexible hybrid work environment, and an inclusive culture. Learn more about our benefits, culture, and work environment by visiting CSBS Careers.
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Sponsorship
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Please note that CSBS is not able to provide employment sponsorship for this position.

Senior Program Strategy Analyst

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