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communications agent

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
 
 
 
 Communications Agent
 
 
 
 Four Seasons Hotel Cairo at The First Residence
 
 
 Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Communications Agent who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
 
 
 
 About The Role
 
 
 
 Answers and directs phone calls, pages, radio requests, and faxes in an efficient, courteous, and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
 
 
 
 What You Will Do
 
 
 
 Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
 
 
 Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
 
 
 Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g., property management, paging, and radio systems), high-speed Internet system, and facsimile machines.
 
 
 Comply with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in Empact.
 
 
 Work harmoniously and professionally with co-workers and supervisors.
 
 
 Monitors and responds to the hotel fire control panel and emergency and safety situations in an efficient and professional manner.
 
 
 Accepts and delivers wake-up calls, messages, and facsimiles in a timely manner.
 
 
 Performs installation and repairs of telephone, facsimile, or high-speed Internet services in the guest room or public area meeting space.
 
 
 
 What You Bring
 
 
 
 <ul>
 <li>
 Requires a working knowledge of division operations.
 </li>
 <li>
 Working knowledge is generally learned on the job.
 </li>
 <li>
 Requires the ability to operate computer equipment and other Kitchen systems.
 </li>
 <li>
 Requires reading, writing, and oral proficiency in the English language.
 </li>
 <li>
 More than 1 year of experience.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent training and development opportunities
 </li>
 <li>
 Complimentary dry cleaning for employee uniforms/ business attire.
 </li>
 <li>
 Complimentary employee meals
 </li>
 <li>
 Complimentary stays at Four Seasons properties (based on availability), with discounted meals.
 </li>
 <li>
 Dental and medical/disability/life insurance
 </li>
 <li>
 Retirement pension plan
 </li>
 <li>
 Employee service awards
 
 
 </li>
 </ul>
 
 Schedule &amp; Hours
 
 
 
 Full&ndash;time job with 44 working hours a week.
</div>

Communications Agent

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
<div>Communications Agent
</div><div>Four Seasons Hotel Cairo at The First Residence 
</div><div>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Communications Agent who shares our passion for excellence and is enthusiastic about creating the ultimate experience. 
</div><div>About the role 
</div><div>Answers and directs phone calls, pages, radio requests, and faxes in an efficient, courteous, and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies. 
</div><div><div>What You Will Do
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g., property management, paging, and radio systems), high-speed Internet system, and facsimile machines.
Comply with Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as set forth in Empact.
Work harmoniously and professionally with co-workers and supervisors.
Monitors and responds to the hotel fire control panel and emergency and safety situations in an efficient and professional manner.
Accepts and delivers wake-up calls, messages, and facsimiles in a timely manner.
Performs installation and repairs of telephone, facsimile, or high-speed Internet services in the guest room or public area meeting space.
</div><div>What You Bring 
</div><div><ul><li>Requires a working knowledge of division operations.
</li></ul></div><div><ul><li>Working knowledge is generally learned on the job.
</li></ul></div><div><ul><li>Requires the ability to operate computer equipment and other Kitchen systems.
</li></ul></div><div><ul><li>Requires reading, writing, and oral proficiency in the English language.
</li></ul></div><div><ul><li>More than 1 year of experience. 
</li></ul></div><div>What We Offer 
</div><div><ul><li>Competitive salary, wages, and a comprehensive benefits package
</li></ul></div><div><ul><li>Excellent training and development opportunities
</li></ul></div><div><ul><li>Complimentary dry c leaning for e mployee u niforms/ business attire.
</li></ul></div></div><div><div><ul><li>Complimentary employee meals
</li></ul></div><div><ul><li>Complimentary stays at Four Seasons properties (based on availability), with discounted meals.
</li></ul></div><div><ul><li>Dental and medical/disability/life insurance
</li></ul></div><div><ul><li>Retirement pension plan
</li></ul></div><div><ul><li>Employee service awards 
</li></ul></div><div>Schedule &amp; Hours
</div><div>Full&ndash;time job with 44 working hours a week.</div></div></div>

eClerx

<div>
 
 Team Leader Job Description
 
 
 
 
 
 
 
 Job Title:
 
 Team Leader
 
 
 
 
 
 Department:
 
 Operations
 
 
 
 Reports to:
 
 Ops Manager or Team Manager
 
 
 
 Direct Reports:
 
 
 <ul>
 <li>
 Contact Center Agents
 </li>
 </ul>
 
 
 Hours:
 
 Full Time with shiftwork.
 
 
 
 Location:
 
 Cairo, Egypt
 
 
 
 
 
 Primary Responsibilities
 
 
 
 
 
 The Team Leader is responsible for achieving employee, customer, client satisfaction through effective people leadership and coaching.
 
 <ul>
 <li>
 The Team Leader will motivate and lead 15 &ndash; 17 Contact Center Agents. The primary objective of the TL is to meet and exceed set targets through managing the operational performance of his/her team.
 </li>
 <li>
 Ensure that all Agents are familiar with the business targets and monitor the KPI&rsquo;s assigned to them and provide constant feedback in order to assist Agents in attaining targets.
 </li>
 <li>
 Communicate clear expectations with each Agent to ensure that they have the tools, knowledge and coaching required to meet the business objectives.
 </li>
 <li>
 Review and assess performance reports. Advise Agents regarding their on-going professional development.
 </li>
 <li>
 Manage and keep up to date the applications, databases and documentation corresponding to the TL&rsquo;s areas of responsibility.
 </li>
 <li>
 Manage shrinkage to ensure the business is not impacted
 </li>
 <li>
 Take full responsibility and action on disciplinary matters as determined by and in consultation with the management team.
 </li>
 <li>
 Assist with any payroll matters to ensure ongoing accuracy of the Agents pay and supporting documentation.
 </li>
 <li>
 Manage the implementation and compliance of the company&rsquo;s policies and procedures.
 </li>
 <li>
 Coach for success. Complete no less than four (4) side-by-side coaching/monitoring sessions, with documentation per month per Agent.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification, Experience &amp; Skills
 
 
 
 
 <ul>
 <li>
 Holds a university/college degree with 2+ years of team management experience in a Cable and/or Telecommunications Call Center.
 </li>
 <li>
 Proven and successful track record of effective people leadership within a customer relationship management (CRM) environment.
 </li>
 <li>
 Good understanding of CRM, Medallia and contact center best practices.
 </li>
 <li>
 Ability to set and focus on clear objectives and priorities.
 </li>
 <li>
 Previous experience in a performance driven environment.
 </li>
 <li>
 Excellent communications skills when writing, speaking and presenting to all stake holders.
 </li>
 <li>
 Strong negotiation, interpersonal, written and oral communications skills &ndash; including presentation skills.
 </li>
 <li>
 Additional responsibilities may be added as the needs of the business change and expand.
 </li>
 </ul>
 
 
 
 
 
 We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
 
 
</div>

Team Leader

Top Life Clinics

Customer Service Agent &ndash; Top Life ClinicsLocation: New Cairo / Dubai / Abu Dhabi Employment Type: Full-time Department: Front Office &amp; CommunicationsJob Overview:Top Life Clinics is seeking a friendly, professional, and customer-oriented Customer Service Agent to join our team. The ideal candidate will be responsible for answering phone calls, managing WhatsApp and Instagram messages, booking appointments, and ensuring every client receives a premium service experience that reflects the clinic&rsquo;s brand values.Key Responsibilities:Communication &amp; Support<ul><li>Answer incoming phone calls promptly and professionally.</li><li>Respond to WhatsApp and Instagram messages in a timely and friendly manner.</li><li>Provide accurate information about the clinic&rsquo;s services, offers, and doctors.</li><li>Follow up with clients regarding their appointments, reminders, and inquiries.</li></ul>Customer Relations &amp; Booking<ul><li>Schedule and confirm appointments using the clinic&rsquo;s booking system.</li><li>Maintain client records accurately and confidentially.</li><li>Handle client concerns or complaints with professionalism and empathy.</li><li>Ensure every client receives a personalized and pleasant experience.</li></ul>Sales &amp; Coordination<ul><li>Inform clients about ongoing promotions and special offers (e.g., Black Friday deals).</li><li>Coordinate with doctors, nurses, and administrative staff to ensure smooth operations.</li><li>Support marketing and social media engagement when needed.</li></ul>Qualifications &amp; Skills:Bachelor&rsquo;s degree (or equivalent experience). Previous experience in customer service, preferably in a clinic, spa, or hospitality environment. Excellent communication skills (Arabic &amp; English). Strong multitasking and organizational abilities. Professional appearance and friendly attitude. Proficiency in WhatsApp Business, Instagram, and phone systems.What We Offer:Competitive salary . Ongoing training and career development. Positive, supportive, and professional work environment. Opportunity to grow within Top Life Clinics&rsquo; expanding network.To Apply: Send your CV to our what's app : 01000051461Job Type: Full-timePay: From E&pound;8,000.00 per month

Customer Service Agent

SparkFlares

<div>
 
 
 Company Description
 
 
 
 SparkFlares is a dynamic digital marketing agency dedicated to helping brands grow and thrive in the digital space. Through creativity, strategy, and innovation, we craft impactful marketing solutions that drive real results. Our mission is to empower businesses with effective digital marketing strategies to enhance their online presence. At SparkFlares, we believe in the power of digital transformation to achieve measurable success for our clients.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Real Estate Sales Agent located in Qesm El Sheikh Zaid. The Real Estate Sales Agent will be responsible for working directly with clients to buy, sell, and rent properties. Daily tasks include generating leads, conducting property showings, marketing properties, negotiating deals, and providing exceptional customer service to clients throughout the buying or selling process. The agent will also be responsible for maintaining up-to-date knowledge of market conditions and trends.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Excellent communication and negotiation skills
 </li>
 <li>
 Ability to work independently and meet sales targets
 </li>
 <li>
 Knowledge of the local real estate market in Qesm El Sheikh Zaid
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or a related field is a plus
 </li>
 </ul>
</div>

Search Engine Optimization Specialist

Tabby | تابي

<div>
 
 
 Department:
 
 Training and Quality
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 Role Overview
 
 
 We&rsquo;re on the lookout for an Instructional Designer who can turn complex product changes into crystal-clear, agent-friendly training. You&rsquo;ll work closely with Product, CX Ops, and Training teams to ensure agents are prepared for new features, policy changes, and process rollouts. This role is a critical bridge between Product Readiness and training content execution.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 What You&rsquo;ll Be Doing
 
 <ul>
 <li>
 Break down product updates and processes into simple, scannable, and engaging learning content (think slides, facilitator guides, eLearning, job aids, quick videos, walkthroughs).
 </li>
 <li>
 Partner with the Product team to stay ahead of upcoming releases and turn feature changes into digestible training content.
 </li>
 <li>
 Co-create with Trainers and SMEs to make sure learning is accurate and practical.
 </li>
 <li>
 Create engaging and clear training materials in line with our tone, tools, and branding.
 </li>
 <li>
 Keep the Content library and training materials tidy, consistent, and aligned with our voice and tools.
 </li>
 <li>
 Use feedback, quiz scores, and QA data to improve and iterate quickly.
 </li>
 </ul>
 
 
 Ramp-Up Expectations
 
 
 
 
 We recognize that learning our tools, culture, and agent landscape takes time. Here's what the ramp-up will look like:
 
 
 <ul>
 <li>
 
 Month 1:
 
 Get to know our products, agent workflows, tools, and tone. Shadow live sessions, training sessions, product demos, and knowledge syncs.
 
 
 </li>
 <li>
 
 Month 2&ndash;3:
 
 Start co-owning content pieces, especially those tied to upcoming product changes. learning projects alongside our in-house IDs or trainers.
 
 
 </li>
 <li>
 
 Month 4+:
 
 Take the lead on full content projects &mdash; from brief to delivery &mdash; and become the go-to for anything instructional design in agent education.
 
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge &amp; Expertise
 
 
 
 
 Skills, Knowledge &amp; Expertise
 
 <ul>
 <li>
 Excellent written
 
 English and Arabic
 
 with ****strong editing, formatting, and structuring skills
 </li>
 <li>
 At least
 
 1 year in instructional design
 
 and eLearning creation.
 </li>
 <li>
 
 Hands-on experience with tools
 
 like Figma, Canva, Articulate Rise/Storyline, Google Slides, and LMS platforms.
 </li>
 <li>
 Able to turn raw inputs (Slack threads, Notion docs, product specs) into structured learning content.
 </li>
 <li>
 Strong
 
 writing and visual storytelling skills
 
 &mdash; you know how to make complex things sound simple.
 </li>
 <li>
 Comfortable
 
 working cross-functionally
 
 &mdash; especially with Product, Tech, and Ops teams.
 </li>
 <li>
 Detail-oriented and process-driven, with the ability to maintain consistency and quality under pressure
 
 
 </li>
 <li>
 
 Preferred Qualifications
 
 <ul>
 <li>
 
 2+ years
 
 overall in L&amp;D, CX enablement, or content design (minimum 1 year in instructional design).
 </li>
 <li>
 Bonus if you&rsquo;ve worked in
 
 CX, product, or tech startups
 
 .
 </li>
 <li>
 Experience with knowledge bases (like Notion, Zendesk, Helpjuice).
 </li>
 <li>
 Experience collaborating with training, QA, compliance, or product teams
 </li>
 <li>
 Experience supporting
 
 multilingual teams
 
 or agents with limited English proficiency is a plus.
 
 </li>
 </ul>
 </li>
 </ul>
</div>

Instructional Designer

Al Aida IT Technologies

Join Our Team as a Technical Support Agent!Are you passionate about IT and helping others? We are looking for a skilled Technical Support Agent to join our remote team. If you have a knack for troubleshooting and providing excellent customer service, we want you!Responsibilities:<ul><li>Provide remote technical support via phone, email, and chat.</li><li>Troubleshoot software and hardware issues.</li><li>Guide clients through step-by-step solutions.</li><li>Document and track issues in the ticketing system.</li><li>Follow up with clients to ensure issue resolution.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>Experience in a technical support role.</li><li>Strong problem-solving and communication skills.</li></ul>What We Offer:<ul><li>Basic Salary: EGP 6,000 per month</li><li>Ticket Resolution Incentive</li><li>Customer Satisfaction Incentive</li><li>Attendance Bonus</li></ul>Apply now and become a part of our growing team!Basic Salary: EGP 7,000 per monthIncentives:<ul><li>Ticket Resolution Incentive: Additional EGP 500 for every 50 tickets resolved within SLA.</li><li>Customer Satisfaction Incentive: Additional EGP 1,000 per month for maintaining a customer satisfaction rating above 90%.</li><li>Attendance Bonus: Additional EGP 300 for 100% attendance in a month.</li></ul>Reports To: Technical Support ManagerResponsibilities:<ul><li>Provide remote technical support via phone, email, and chat.</li><li>Diagnose and troubleshoot software and hardware issues.</li><li>Guide clients through step-by-step solutions.</li><li>Document and track issues in the ticketing system.</li><li>Follow up with clients to ensure issue resolution.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Proven experience as a technical support agent or similar role.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency in Windows, Mac OS, and common office software.</li><li>Familiarity with remote desktop applications and help desk software.</li></ul>Skills:<ul><li>Strong analytical and troubleshooting skills.</li><li>Ability to work independently and in a team.</li><li>Customer-oriented and cool-tempered.</li><li>Excellent written and verbal communication skills.</li></ul>Job Type: Full-timePay: E&pound;7,000.00 per monthApplication Question(s):<ul><li>Do you have a quiet location with a stable internet connection to work from full-time?</li></ul>Experience:<ul><li>IT Technical Support: 2 years (Required)</li></ul>Language:<ul><li>Fluent English Reading and Writing (Required)</li></ul>

IT Support Agent - Full-time, Remote

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338 communications agent jobs IN Support Senior Specialist Revenue Management Broadband Jobs In Egypt

Communications Agent

Communications Agent

Team Leader

Customer Service Agent

Search Engine Optimization Specialist

Instructional Designer

IT Support Agent - Full-time, Remote