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complex information technology manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25165113
 
 
 
 Job Category
 
 Information Technology
 
 
 
 Location
 
 Le Royal M&eacute;ridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated property/properties. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2-4 years experience in the Information Technology or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Information Technology, or related major; 2 years experience or related professional area.
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 System-related professional certifications desired.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Technology Needs within Budget Targets
 
 
 
 <ul>
 <li>
 Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
 </li>
 <li>
 Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
 </li>
 <li>
 Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices for their property/properties.
 </li>
 <li>
 Conducts periodic inventories of applications and hardware; prepares reports as requested.
 </li>
 <li>
 Confirms that technology assets are secured.
 </li>
 <li>
 Complies with technology-related vendor contracts.
 
 
 </li>
 </ul>
 
 Building and Sustaining Relationships with Customers
 
 
 
 <ul>
 <li>
 Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
 </li>
 <li>
 Provides customer service to associates at dedicated property/properties.
 </li>
 <li>
 Responds to inquiries from customers/vendors/peer group.
 </li>
 <li>
 Provides detailed status reports as requested.
 
 
 </li>
 </ul>
 
 Verifying Client Technology Needs are Met
 
 
 
 <ul>
 <li>
 Assists in disaster recovery and business continuity as it relates to technology.
 </li>
 <li>
 Provides technical guidance.
 </li>
 <li>
 Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) and Request Center Processes.
 </li>
 <li>
 Supports guest and associate internet access requirements.
 </li>
 <li>
 Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
 </li>
 <li>
 Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.
 </li>
 <li>
 Moves/adds/changes PCs/peripherals; migrating data when necessary.
 </li>
 <li>
 Performs routine desktop backup as scheduled or directed.
 </li>
 <li>
 Provides end-user support.
 </li>
 <li>
 Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
 </li>
 <li>
 Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.
 </li>
 <li>
 Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
 </li>
 <li>
 Pulls through support for corporate, regional and property initiatives.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
</div>

Complex Information Technology Manager

<div>Additional Information 
Job Number25165113 
Job CategoryInformation Technology 
LocationLe Royal M&eacute;ridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated property/properties. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes. 
CANDIDATE PROFILE 
Education and Experience
Required:
<ul><li>High school diploma or GED; 2-4 years experience in the Information Technology or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Business Administration, Information Technology, or related major; 2 years experience or related professional area.</li></ul>
Preferred:
<ul><li>System-related professional certifications desired.</li></ul> 
CORE WORK ACTIVITIES 
Managing Technology Needs within Budget Targets
<ul><li>Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.</li></ul>
<ul><li>Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.</li></ul>
<ul><li>Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices for their property/properties.</li></ul>
<ul><li>Conducts periodic inventories of applications and hardware; prepares reports as requested.</li></ul>
<ul><li>Confirms that technology assets are secured.</li></ul>
<ul><li>Complies with technology-related vendor contracts.</li></ul> 
Building and Sustaining Relationships with Customers
<ul><li>Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.</li></ul>
<ul><li>Provides customer service to associates at dedicated property/properties.</li></ul>
<ul><li>Responds to inquiries from customers/vendors/peer group.</li></ul>
<ul><li>Provides detailed status reports as requested.</li></ul> 
Verifying Client Technology Needs are Met
<ul><li>Assists in disaster recovery and business continuity as it relates to technology.</li></ul>
<ul><li>Provides technical guidance.</li></ul>
<ul><li>Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) and Request Center Processes.</li></ul>
<ul><li>Supports guest and associate internet access requirements.</li></ul>
<ul><li>Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.</li></ul>
<ul><li>Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.</li></ul>
<ul><li>Moves/adds/changes PCs/peripherals; migrating data when necessary.</li></ul>
<ul><li>Performs routine desktop backup as scheduled or directed.</li></ul>
<ul><li>Provides end-user support.</li></ul>
<ul><li>Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.</li></ul>
<ul><li>Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.</li></ul>
<ul><li>Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.</li></ul>
<ul><li>Pulls through support for corporate, regional and property initiatives.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 
#LI-MJ1
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

iHorizons

<div>
 
 Job Summary
 
 
 
 <ul>
 <li>
 You will be responsible for selling iHorizons' range of products and services to new and existing customers in various sectors and for managing the entire sales life cycle. You will also manage all the new accounts that you bring in with support from the Sales Operations Team
 
 
 </li>
 </ul>
 
 Reporting Structure
 
 
 
 <ul>
 <li>
 This job reports to the Sales Manager
 
 
 </li>
 </ul>
 
 Job Objectives
 
 
 
 <ul>
 <li>
 Generate leads, convert them into opportunities, bid, and successfully close the deals
 </li>
 <li>
 Sell large and complex solutions to large organizations and achieve the assigned sales target
 </li>
 <li>
 Manage the account forward for cross-selling and upselling
 
 
 </li>
 </ul>
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Sales Life Cycle Ownership
 </li>
 <li>
 Generate new leads by focusing on hunting for new opportunities through existing professional networks, cold calling, and leveraging other methods to contact the decision-makers
 </li>
 <li>
 Be a trusted technology advisor to the target client to generate and qualify the right opportunities
 </li>
 <li>
 Ensure the customer&rsquo;s product requirements and expectations are managed and met by understanding the customer's business &amp; technology
 </li>
 <li>
 Work closely with the client in developing solutions, identifying the right technologies, and in positioning iHorizons as the prime contender to win the deal
 </li>
 <li>
 Own and manage the bidding process in collaboration with the bidding team and be responsible for the accuracy and quality of the end proposal and bid package till the signing of the deal
 </li>
 <li>
 With a sales cycle, support senior management with the market, account, competitor, and bid intelligence information
 </li>
 <li>
 independently handle negotiations and deal closure for small and mid-sized deals
 </li>
 <li>
 Provide the right inputs and support the Sales Manager in negotiating and closing large deals
 </li>
 <li>
 Revenue Generation
 </li>
 <li>
 Meet or exceed revenue targets by bringing in new customer logo&rsquo;s and cross/upselling to existing or allocated accounts
 </li>
 <li>
 Sell the range of iHorizons services assigned to the role holder
 </li>
 <li>
 Ensure that revenues generated are at acceptable gross margins
 </li>
 <li>
 Customer Relation Management / Account Management
 </li>
 <li>
 Act as a single point of contact for the customer always
 </li>
 <li>
 Carry out continuous market analysis and research on the dynamics of the account. Keep abreast of the developments from the client&rsquo;s side as well as the market in which the client operates
 </li>
 <li>
 Provide customized client-specific support during the three stages of client management: Bidding Cycle Management, Project Implementation, Recurring Service / after-sales support
 </li>
 <li>
 Work closely with the project team to maintain a continuous knowledge of project status for identifying potential issues and/or opportunities within the project
 </li>
 <li>
 Be involved from the project kickoff meeting until the final project sign-off; attend project meetings extensively and monitor customer satisfaction levels during implementation, take proactive measures to ensure and maintain customer satisfaction
 </li>
 <li>
 Drive account management and influence organizational engagement resulting in footprint expansion
 </li>
 <li>
 Generate and maintain a credible forecast for accounts, share this information regularly to management, and suggest new lines of products/services relevant to clients/market
 </li>
 <li>
 Upselling And Cross-Selling
 </li>
 <li>
 Prepare a full account development plan to identify all customer's business aspects in terms of revenue, requirements, opportunities, risk, etc. and maximize the business opportunity
 </li>
 <li>
 Identify and develop new leads from existing accounts
 </li>
 <li>
 Increase the services offered to the customer. The role holder may be expected to increase the income generated by cross-sell and up-sell
 </li>
 <li>
 Promote all iHorizons products/ services as they become available
 </li>
 <li>
 Build trust and strengthen relationships by keeping customers informed on the way emerging technologies can help their business
 </li>
 <li>
 Prepare briefings on the business, technical, and financial benefits of technology and collaborate with customers to develop customized solutions
 </li>
 <li>
 General Account Administration
 </li>
 <li>
 Support the Sales Operations team to maintain and update the customer file for each client, which includes copies of contracts, proposals, letters, delivery notes, invoices etc
 </li>
 <li>
 Support the Sales Operations team on contract renewals
 </li>
 <li>
 Facilitate maintenance (reducing churn) of existing customers to ensure renewal of annuity contracts
 </li>
 <li>
 Follow up on invoices and be responsible for payment collections
 </li>
 <li>
 Have a full understanding of all current and old contracts signed with the customer and complete knowledge of our services and cost structure
 </li>
 <li>
 CRM and Reporting
 </li>
 <li>
 Use iHorizons CRM to log and update all activities and generate sales reports
 </li>
 <li>
 Provide other ad-hoc reports and analysis as required by the Sales Manager
 </li>
 <li>
 Other Ongoing tasks
 </li>
 <li>
 Visit major customers regularly, to strengthen relations and establish business opportunities
 </li>
 <li>
 Entertain customers as and when necessary, to build strong relationships with them
 </li>
 <li>
 Build relationships with the senior business and financial executives who influence purchasing decisions in customer companies
 </li>
 <li>
 Maintain relationships with technical decision makers such as the Chief Information Officer, Information Technology Director, and Information Technology Manager on a day-to-day level
 </li>
 <li>
 Coordinate with the Marketing Communications Coordinator on identifying and executing marketing opportunities
 </li>
 <li>
 Participate in trade shows and technology events to promote company products and develop leads
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 
 Educational Qualification
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Studies, Computer Sciences, or a related field
 </li>
 <li>
 Should show evidence of continued education in the field of Sales and Technology
 
 
 </li>
 </ul>
 
 Previous Work Experience
 
 
 
 <ul>
 <li>
 Minimum experience of 5 years, out of which the last 1-2 years should be in a similar role
 </li>
 <li>
 Experience in customized enterprise IT solution sales is mandatory
 </li>
 <li>
 Experience in sales within the &ldquo;Digital Transformation&rdquo; space is highly preferred
 </li>
 <li>
 Sales experience in the Middle East and specifically in Qatar is highly preferred but not mandatory
 </li>
 <li>
 Hands-on experience with CRM software is a plus
 
 
 </li>
 </ul>
 
 Skills And Abilities
 
 
 
 <ul>
 <li>
 Excellent selling and negotiation skills
 </li>
 <li>
 Ability to drive sales growth
 </li>
 <li>
 Strong client focus and relationship-building skills
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Excellent knowledge of MS Office
 </li>
 <li>
 Excellent presentation skills
 </li>
 <li>
 Self-motivated with a competitive, results-driven attitude
 </li>
 <li>
 Good understanding of marketing and negotiating techniques
 
 
 </li>
 </ul>
 Powered by JazzHR
 
 
 d3UYZN5Zbv
</div>

IT Sales Account Manager

<div>Job Summary<ul><li>
You will be responsible for selling iHorizons' range of products and services to new and existing customers in various sectors and for managing the entire sales life cycle. You will also manage all the new accounts that you bring in with support from the Sales Operations Team.</li></ul>
Reporting Structure<ul><li>
This job reports to the Sales Manager.</li></ul>
Job Objectives<ul><li>
Generate leads, convert them into opportunities, bid, and successfully close the deals</li><li>
Sell large and complex solutions to large organizations and achieve the assigned sales target</li><li>
Manage the account forward for cross-selling and upselling</li></ul>
Job Responsibilities 
 
1. Sales Life Cycle Ownership<ul><li>
Generate new leads by focusing on hunting for new opportunities through existing professional networks, cold calling, and leveraging other methods to contact the decision-makers</li><li>
Be a trusted technology advisor to the target client to generate and qualify the right opportunities</li><li>
Ensure the customer&rsquo;s product requirements and expectations are managed and met by understanding the customer's business &amp; technology</li><li>
Work closely with the client in developing solutions, identifying the right technologies, and in positioning iHorizons as the prime contender to win the deal</li><li>
Own and manage the bidding process in collaboration with the bidding team and be responsible for the accuracy and quality of the end proposal and bid package till the signing of the deal</li><li>
With a sales cycle, support senior management with the market, account, competitor, and bid intelligence information</li><li>
independently handle negotiations and deal closure for small and mid-sized deals</li><li>
Provide the right inputs and support the Sales Manager in negotiating and closing large deals</li></ul>
2. Revenue Generation<ul><li>
Meet or exceed revenue targets by bringing in new customer logo&rsquo;s and cross/upselling to existing or allocated accounts</li><li>
Sell the range of iHorizons services assigned to the role holder</li><li>
Ensure that revenues generated are at acceptable gross margins</li></ul>
3. Customer Relation Management / Account Management<ul><li>
Act as a single point of contact for the customer always</li><li>
Carry out continuous market analysis and research on the dynamics of the account. Keep abreast of the developments from the client&rsquo;s side as well as the market in which the client operates</li><li>
Provide customized client-specific support during the three stages of client management: Bidding Cycle Management, Project Implementation, Recurring Service / after-sales support</li><li>
Work closely with the project team to maintain a continuous knowledge of project status for identifying potential issues and/or opportunities within the project</li><li>
Be involved from the project kickoff meeting until the final project sign-off; attend project meetings extensively and monitor customer satisfaction levels during implementation, take proactive measures to ensure and maintain customer satisfaction</li><li>
Drive account management and influence organizational engagement resulting in footprint expansion</li><li>
Generate and maintain a credible forecast for accounts, share this information regularly to management, and suggest new lines of products/services relevant to clients/market</li></ul>
4. Upselling And Cross-Selling<ul><li>
Prepare a full account development plan to identify all customer's business aspects in terms of revenue, requirements, opportunities, risk, etc. and maximize the business opportunity</li><li>
Identify and develop new leads from existing accounts</li><li>
Increase the services offered to the customer. The role holder may be expected to increase the income generated by cross-sell and up-sell</li><li>
Promote all iHorizons products/ services as they become available</li><li>
Build trust and strengthen relationships by keeping customers informed on the way emerging technologies can help their business</li><li>
Prepare briefings on the business, technical, and financial benefits of technology and collaborate with customers to develop customized solutions.</li></ul>
5. General Account Administration<ul><li>
Support the Sales Operations team to maintain and update the customer file for each client, which includes copies of contracts, proposals, letters, delivery notes, invoices etc.</li><li>
Support the Sales Operations team on contract renewals</li><li>
Facilitate maintenance (reducing churn) of existing customers to ensure renewal of annuity contracts</li><li>
Follow up on invoices and be responsible for payment collections</li><li>
Have a full understanding of all current and old contracts signed with the customer and complete knowledge of our services and cost structure</li></ul>
6. CRM and Reporting<ul><li>
Use iHorizons CRM to log and update all activities and generate sales reports</li><li>
Provide other ad-hoc reports and analysis as required by the Sales Manager</li></ul>
7. Other Ongoing tasks<ul><li>
Visit major customers regularly, to strengthen relations and establish business opportunities</li><li>
Entertain customers as and when necessary, to build strong relationships with them</li><li>
Build relationships with the senior business and financial executives who influence purchasing decisions in customer companies</li><li>
Maintain relationships with technical decision makers such as the Chief Information Officer, Information Technology Director, and Information Technology Manager on a day-to-day level</li><li>
Coordinate with the Marketing Communications Coordinator on identifying and executing marketing opportunities</li><li>
Participate in trade shows and technology events to promote company products and develop leads</li></ul>
Job Requirements 
 
Educational Qualification<ul><li>
Bachelor&rsquo;s degree in Business Studies, Computer Sciences, or a related field</li><li>
Should show evidence of continued education in the field of Sales and Technology</li></ul>
Previous Work Experience<ul><li>
Minimum experience of 5 years, out of which the last 1-2 years should be in a similar role</li><li>
Experience in customized enterprise IT solution sales is mandatory</li><li>
Experience in sales within the &ldquo;Digital Transformation&rdquo; space is highly preferred</li><li>
Sales experience in the Middle East and specifically in Qatar is highly preferred but not mandatory</li><li>
Hands-on experience with CRM software is a plus</li></ul>
Skills and Abilities<ul><li>
Excellent selling and negotiation skills</li><li>
Ability to drive sales growth</li><li>
Strong client focus and relationship-building skills</li><li>
Excellent verbal and written communication skills</li><li>
Excellent knowledge of MS Office</li><li>
Excellent presentation skills</li><li>
Self-motivated with a competitive, results-driven attitude</li><li>
Good understanding of marketing and negotiating techniques</li></ul>
d3UYZN5Zbv</div>

VaporVM

<div><div><div>Date Posted:</div>
28 October, 2025</div>
<div><div>Industry:</div>
IT Services and IT Consulting</div>
<div><div>Location:</div>
VAPORVM IT SERVICES DMCC</div></div>
 <div><h2 class="jobSectionHeader">Job Description:</h2>
<div>
Location: Qatar

Job Summary:

We are seeking an experienced Project Manager to lead the end-to-end delivery of strategic projects. The ideal candidate will be responsible for overseeing project scope, schedules, budgets, risks, and quality assurance, while ensuring compliance with internal policies and local regulations.

Responsibilities:
<ul>
<li>Lead end-to-end delivery of multiple projects, ensuring alignment with organizational goals.
</li><li>Manage project scope, schedule, budget, risks, and quality milestones effectively.
</li><li>Chair steering committee and stakeholder meetings and prepare detailed progress reports.
</li><li>Coordinate with vendors, internal teams, and stakeholders to remove delivery obstacles.
</li><li>Enforce PMO standards, change control processes, and ensure proper project documentation.
</li><li>Track and report on key performance indicators (KPIs) and objectives (OKRs) to ensure benefits realization.
</li><li>Manage project acceptance, handover, and closure processes.
</li><li>Ensure all project activities comply with company policies and applicable regulations.
</li>
</ul>Qualifications and Skills Required:
<ul>
<li>Bachelor&rsquo;s degree in engineering, Information Technology, or Business Administration.
</li><li>PMP or PRINCE2 certification preferred.
</li><li>Strong experience with MS Project and Power BI for tracking and reporting.
</li><li>Proven ability in stakeholder engagement and vendor management.
</li><li>Excellent communication skills in Arabic and English (both written and verbal).
</li><li>Strong leadership, analytical, and problem-solving abilities.
</li><li>Demonstrated success managing complex, cross-functional projects with strict timelines.</li></ul></div></div>

Project Manager

Anvin Infosystems WLL

<ul><li>Software problem management and resolution.</li><li>Software error research and correction alternatives.</li><li>Provide exceptional customer services in a high stress environment.</li><li>Ability to explain technical processes and procedures to end users.</li><li>Proficiency in troubleshooting and resolving complex problems.</li><li>Assists in creating and maintaining accurate records and files.</li><li>Knowledge in ERP modules, database structure</li></ul><ul><li>REQUIREMENTS &amp; EXPERIENCE:</li><li>A Bachelor&rsquo;s degree in Computer Information Systems or a closely related field.</li><li>2+ years of increasingly responsible experience in an information technology environment.</li><li>Demonstrated knowledge of systems analysis and information technology principles.</li><li>Experience with reporting and analytic applications from the technical support perspective (application support, object definitions, end-user support, etc.)</li><li>Customer service minded and solutions oriented.</li><li>Ability to work with a wide variety of problems and personalities, while continuing to promote a professional and pleasant demeanor.</li></ul>Job Type: Full-time

Engineer Technical Support

Al Adyat consultancy

Job Description: We are seeking a dedicated L2 / L3 Techno-Functional SME to provide support for our Tax Revenue application suite deployed on Microsoft Azure. This role demands a proactive support specialist who can efficiently troubleshoot, document, and facilitate the resolution of issues within a complex application environment built on SAP HANA 1809 and Tax associated technologies.Arabic: Mother Tongue, highly proficient in EnglishMinimum 5 years in SAP HANA, SAP Tax modules, and cloud environments.Bachelor's degree in Information Technology, Computer Science, or related field. Certifications in Microsoft Azure and SAP are highly advantageous.Key Responsibilities:<ul><li>Serve as the point of contact for users experiencing issues with the Tax Revenue applications and related services.</li><li>Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution.</li><li>Apply diagnostic utilities to aid in troubleshooting. Provide prompt and accurate feedback to customers.</li><li>Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician or team.</li><li>Prepare and maintain documentation of application support processes, FAQs, and user guides.</li><li>Contribute to ensuring high availability and performance of the applications, including SAP-based modules like TRM/PSCD/FI/PIPO/ABAP/Webdynpro/BRF+/BW/SAC/FIORI(MCF)/BASIS/Security/Solman.</li><li>Coordinate with the application support team for patch management, updates, and incident management.</li><li>Assist in creating training materials and application notes for end-users and internal staff.</li></ul>Skills and Qualifications:<ul><li>Understanding of IT support principles with a minimum of 5 years of technical and functional support experience.</li><li>Familiarity with cloud services, particularly Microsoft Azure, and understanding of cloud service management and operations.</li><li>Deep Knowledge of SAP HANA 1809 and related modules: TRM, PSCD, FI, PIPO, ABAP, Webdynpro, BRF+, BW, SAC, FIORI (MCF), BASIS, Security, and Solution Manager.</li><li>Strong problem-solving skills with an ability to assess a situation and determine tactical steps forward.</li><li>Excellent verbal and written communication skills with the ability to document processes and prepare instructional guides.</li><li>Capability to work independently with minimal supervision as well as collaboratively within a team.</li><li>Customer service orientation with a patient and empathetic approach to user issues.</li><li>Preferred: SAP certification(s) relevant to the application support and a professional certification in Microsoft Azure.</li></ul>Job Type: Full-timePay: QAR15,000.00 - QAR18,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>SAP HANA, SAP Tax modules, and cloud environments.: 5 years (Required)</li><li>L2/L3 Techno-functional : 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>License/Certification:<ul><li>degree in Information Technology (Required)</li></ul>

L2/L3 Techno-functional - Tax Revenue Application Support

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