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complex reservations agent

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25181323
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 
 
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Complex Reservations Agent

<div>Additional Information 
Job Number25181323 
Job CategoryReservations 
LocationThe Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Jumeirah

<div>
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.
 
 
 
 About Jumeirah Gulf Of Bahrain
 
 
 
 Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa.
 
 
 
 About The Job
 
 
 
 An exciting opportunity has arisen for a
 
 
 Reservation Agent
 
 
 to join Jumeirah Gulf of Bahrain.
 
 
 
 The Main Duties And Responsibilities Of This Role Include
 
 
 
 <ul>
 <li>
 Have full and up to date knowledge of the hotel products and services.
 </li>
 <li>
 Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller&rsquo;s needs using a client orientated approach.
 </li>
 <li>
 Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival.
 </li>
 <li>
 Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.
 </li>
 <li>
 Actively participate in maximising revenue through up-selling.
 </li>
 <li>
 Follow up on non-guaranteed and waitlisted bookings.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Previous Experience in form of cross trainings or internships in reservations, revenue or sales department
 </li>
 <li>
 Good knowledge of Opera PMS
 </li>
 <li>
 Intermediate computer skills (Microsoft Office)
 </li>
 <li>
 Handle shift responsibilities in the absences of the reservation&rsquo;s coordinator, Assist newly joined colleagues on the job duties of a Room Reservations Sales Agent
 </li>
 <li>
 A minimum of 1 year work experience for a luxury hotel.
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Health care and insurance benefits
 </li>
 <li>
 Locally competitive tax-free salary and incentive structure
 
 
 </li>
 </ul>
 
 Primary Location
 
 
 
 Bahrain-Manama
 
 
 
 Job
 
 
 
 Reservations &amp; Telephones
 
 
 
 Organization
 
 
 
 MEASA Region [Main]
 
 
 
 Job Posting
 
 
 
 Oct 22, 2025, 4:58:25 PM
</div>

Reservation Agent - Reservations & Communication - Jumeirah Gulf of Bahrain

Babasons WLL

<ul><li>MIRO Entries (Local, Import &amp; In-Housing packing).</li><li>Prepare clearing expenses for import shipments.</li><li>Arranging the nomination of shipping line.</li><li>Organizing shipping line, customs &amp; duty payment of import shipments.</li><li>Review and verify the draft import documents before the shipment arrives.</li><li>Insurance working monthly basis for all import shipments.</li><li>Providing HS Codes to the Supplier, clearing agent and sales team.</li><li>Prepare and handover import documents to the clearing agent and track shipments until clearance.</li><li>Arranging freight (Air, Sea and Road).</li><li>Verification of clearing agent invoices / documents.</li><li>Ensure reconciliation of import supplier accounts before submitting for payment.</li><li>Communication with Ministry of Finance on Excise Taxable items.</li><li>A&amp;P price working for in-house Pvt. Label &amp; A&amp;P allocation/entry of import vendors.</li><li>Inter-company year-end reconciliation.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Supply Chain, Logistics, or Business Administration.</li><li>2&ndash;4 years of experience in import coordination or logistics within the FMCG sector.</li><li>Strong understanding of customs procedures, import regulations, and incoterms.</li><li>Proficiency in MS Excel and ERP systems (e.g., SAP).</li><li>Strong organizational and problem-solving skills.</li><li>Excellent communication and follow-up abilities.</li><li>Attention to detail and accuracy under tight deadlines.</li></ul>Job Type: Full-timeExperience:<ul><li>Imports Coordinator: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Imports Coordinator

Onyx By Rotana

Concierge Core Responsibilities<ul><li>Greet and assist guests, clients, or residents with service requests</li><li>Coordinate reservations for restaurants, events, and transportation</li><li>Offer recommendations on dining, shopping, and entertainment options</li><li>Handle special requests, including urgent or sensitive accommodations</li><li>Maintain up-to-date knowledge of local attractions, venues, and vendors</li><li>Liaise with external service providers and manage vendor relationships</li><li>Log requests and follow up to ensure complete satisfaction</li><li>Support front desk or administrative staff during peak hours</li><li>Manage complaints or difficult situations diplomatically and efficiently</li></ul>Required Skills and Qualifications Hard skills<ul><li>Familiarity with booking software or POS tools</li><li>Ability to manage calendars, schedules, and itineraries</li><li>Basic proficiency in Microsoft Office or Google Workspace</li><li>Multilingual ability is a plus, particularly in hospitality-heavy regions</li></ul>Soft skills<ul><li>Exceptional communication and interpersonal skills</li><li>Discretion, professionalism, and emotional intelligence</li><li>Excellent memory and multitasking ability</li><li>Poised under pressure and adaptable to changing circumstances</li></ul>Job Type: Full-time

Concierge

Air Arabia

<div>
 Date: 21 Oct 2025
 
 
 Company: Air Arabia PJSC (G9)
 
 
 Location:
 
 
 Manama, BH
 
 
 Country: BH
 
 
 
 Job Purpose
 
 
 
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.
 </li>
 <li>
 Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
 </li>
 <li>
 Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.
 </li>
 <li>
 Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
 </li>
 <li>
 As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
 </li>
 <li>
 Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
 </li>
 <li>
 Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
 </li>
 <li>
 Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
 </li>
 <li>
 Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
 </li>
 <li>
 Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
 </li>
 <li>
 Performs any additional responsibilities as advised by the Line Manager/Supervisor.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 High School/Diploma or equivalent.
 </li>
 <li>
 Capable of using technology systems and tools such as Microsoft Office.
 </li>
 <li>
 Good in English &amp; Arabic Languages.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
 </li>
 <li>
 Capability of understanding market trends and channeling them leading to effective customer care solutions.
 </li>
 <li>
 Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
 </li>
 <li>
 Capable of understanding customers&rsquo; problems and direct them in the right channel.
 </li>
 <li>
 Ability to work for long hours and under pressure.
 </li>
 <li>
 Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
 </li>
 </ul>
</div>

Call Center Agent - Bahrain

Instant Homz W.L.L.

Please only apply if you have at least 2 years of experience as a Real Estate Agent in Bahrain.We are delighted to announce a fantastic opportunity for a highly motivated and results-oriented Real Estate Sales Agent to join our esteemed real estate firm in Bahrain, Instant Homz W.L.L. With a strong presence in the market, our company is dedicated to delivering exceptional real estate services to our esteemed clients.We are seeking an enthusiastic individual who possesses a deep understanding of the Bahraini real estate market, a strong sales acumen, and a passion for exceeding targets.Responsibilities:- Actively seek out and engage with potential clients to understand their real estate needs and preferences.- Provide guidance and advice to clients on suitable properties that match their requirements and budget.- Conduct property viewings and tours, showcasing the unique features and benefits of each property.- Negotiate and present offers to clients, ensuring all parties are well-informed and comfortable with the terms and conditions.- Build and maintain strong relationships with clients, offering ongoing support and assistance throughout the buying or renting process.- Promote properties through various channels, including online listings, social media platforms, and networking events.- Stay updated on market trends, property values, and legal regulations to provide accurate and reliable information to clients.- Maintain a comprehensive database of client interactions, ensuring all information is accurate and up-to-date.- Participate in regular team meetings and training sessions to continuously enhance knowledge and skills.Requirements:- Proven 2 years&rsquo; experience as a Real Estate Sales Agent in Bahrain, with a successful track record of achieving sales targets.- Excellent knowledge of the Bahraini real estate market, including current trends, pricing, and regulations.- Strong sales and negotiation skills, with the ability to build rapport and close deals effectively.- Excellent communication and interpersonal skills, with the ability to effectively present and articulate ideas.- Self-motivated and target-driven, with the ability to work independently and as part of a team.- Proficiency in using relevant software applications and online platforms utilized in the real estate industry.- Proficiently use real estate databases and CRM software- RERA certification is an advantage.- Bahraini driving license is essentialPackage:- Salary + Commission (Salary will be discussed during interview)-Attractive commission structure based on achieved sales targets.- Please note that this is a salary + commission-based position, and the salary range mentioned is dependent on achieving the monthly target and earning commission.- Annual leave and public holiday entitlements.- Professional development and training opportunities.- Supportive and collaborative work environment.If you have a passion for real estate, a strong sales drive, and meet the above requirements, we invite you to join our team and contribute to our continued success. To apply, please submit your updated CV, along with a cover letter highlighting your relevant experience and accomplishments, to info@instanthomz.com.Only shortlisted candidates will be contacted for further assessment.We look forward to receiving your application.Job Type: Full-timePay: BD300.000 - BD1,500.000 per monthExperience:<ul><li>REAL ESTATE SALES AGENT: 2 years (Required)</li></ul>

Real Estate Sales Agent

Explore 82+ Complex reservations agent in Manama this November. Find roles across top companies and apply now to boost your career.

82 complex reservations agent jobs IN Manama

Complex Reservations Agent

Complex Reservations Agent

Reservation Agent - Reservations & Communication - Jumeirah Gulf of Bahrain

Imports Coordinator

Concierge

Call Center Agent - Bahrain

Real Estate Sales Agent