assistant service manager Jobs in Houston

assistant service manager

client service specialist Jobs in Houston

client service specialist

compliance & customer service manager Jobs in Houston

compliance & customer service manager

compliance officer

customer service representative Jobs in Houston

customer service representative

compliance customer service manager

BakerRipley

<p></p><div><div><div><div><div><p><b>EXPECTED POSITIVE OUTCOMES</b></p>
<ul><li>Complete Fact Finding and provide reports to HGAC within 60 days of receiving case.</li></ul>
<ul><li>95% of calls are answered upon receipt</li></ul>
<ul><li>100% of voice messages are responded to within 24 hrs. (next business day)</li></ul>
<ul><li>Staff provide exceptional customer service internally and externally</li></ul>
</div>
</div><br>
</div></div><div><div><div><div><p><b>ESSENTIAL FUNCTIONS</b></p>
<ul><li>Manage the Compliance and Customer Service Team</li></ul>
<ul><li>Monitors staff telephone activity for calls answered and abandoned, and staff actions on transfer and address change requests from the online customer service system.</li></ul>
<ul><li>Assigns staff to complete requests of actions authorized by career office staff and notifies vendors of customer&rsquo;s status regarding financial aid.</li></ul>
<ul><li>Coaches staff to achieve proficiency in their job functions.</li></ul>
<ul><li>Oversees daily reports generation and distribution.</li></ul>
<ul><li>Determines work procedures, prepares work schedule, and expedites work flow to ensure timely completion of tasks.</li></ul>
<ul><li>Develops and maintains professional working relationship with other managers within Workforce Solutions, vendors, career office staff, and Houston-Galveston Area Council staff, District Attorney&rsquo;s Office, and Texas Workforce Commission.</li></ul>
<ul><li>Serves as backup to Compliance &amp; Customer Service Manager on compliance issues</li></ul>
<ul><li>Prepares comprehensive reports to present and interpret data, identify alternatives and make recommendations.</li></ul>
<ul><li>Communicates with contractors and participates in system initiatives as a subject matter expert.</li></ul>
<ul><li>Collects facts relating to suspected fraudulent act, locate and interview suspects if warranted.</li></ul>
<ul><li>Presents information to HGAC Board Staff regarding the results of fact finding and technical assistance as requested.</li></ul>
<ul><li>Communicates with contractors and participates in system initiatives as a subject matter expert.</li></ul>
<ul><li>Testifies in court to conduct of investigation and/or methods of evidence collection when requested.</li></ul>
<ul><li>Deals effectively with citizens, Workforce Solutions staff, and public officials under conditions requiring tact and good judgment.</li></ul>
<ul><li>Capability to travel occasionally within the regional counties served</li></ul>
<ul><li>Performs other duties as may be assigned.</li></ul>
</div>
</div><br>
</div></div><p></p><h4 class="jobSectionHeader"><b>Experience</b></h4>
Required<ul><li>
2 - 5 years: years&rsquo; related experience and/or training; or equivalent combination of education and experience</li></ul><h4 class="jobSectionHeader"><b>
Education</b></h4>
Required<ul><li>
Bachelors or better</li></ul><p>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Compliance & Customer Service Manager

Joe V's Smart Shop

<div>Responsibilities:<div></div><div><br>
Joe V's Smart Shop, the small Store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages. Come partner with us and combine your great customer service skills with our promise of 'lowest price, highest quality product.'<br>
<br>
As a Scanner, you'll process Customer transactions of goods and services while providing superior customer service. You'll perform all responsibilities and job duties with a sense of ownership and a team approach.<br>
<br>
We are looking for:<br>
<ul><li>ability to work in a fast-paced environment while keeping focused on the Customer</li><li>dependability and attention to detail; a sense of urgency in all tasks</li></ul><br>
What is the work?<br>
Customer Service:<br>
<ul><li>Scans all Customer items, and handles financial transactions</li><li>Packages groceries</li><li>Provides superior customer service; looks for ways to go above and beyond what our Customers expect</li><li>Answers product-related questions for Customers, and offers additional or alternative products and services</li><li>Instructs Customers in the use of the Cash machine for cash tender</li><li>Complies with Company food safety and sanitation expectations</li><li>Participates with a total Store mindset</li><li>Other duties may be assigned as necessary (within job scope), including returns, parking lot, cleaning registers, and front-end merchandising</li></ul><br>
What is your background?<br>
<ul><li>Completion of required job skills and compliance-related training</li></ul><br>
Do you have what it takes to be a fit as a Scanner?<br>
<ul><li>Strong customer service skills</li><li>Strong communication skills</li><li>Ability to identify produce</li><li>Ability to work with Customers and stay attentive to their needs</li><li>Ability to work in a fast-paced environment and maintain a high level of productivity standards</li><li>Dependability, attention to detail, and sense of urgency</li></ul><br>
Can you...<br>
<ul><li>Function in a fast paced, retail environment, in detailed and precise tasks</li><li>Constantly* stand, reach at waist, grasp</li><li>Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, shoulder circumduction, twist, push / pull with arms, pinch, and use fine motor movements</li><li>Occasionally be exposed to wet (non-weather) conditions, ambient temperature, and loud noise</li><li>Safely maneuver around moving mechanical parts</li><li>Demonstrate the ability to lift 35 lbs, and manage in excess of 35 lbs**</li></ul><br>
<ul><li>While there may be exceptions, the measurements noted are generally defined as - Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day</li></ul>
** It is the responsibility of each individual Partner to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.<br>
<br>
02-2022</div></div>

HSS02 Front End - Scanner - Part-Time

Empower Pharmacy

<div>Position Summary:
<div>
The HRIS Manager at Empower Pharmacy serves as the architect and leader of HR technology solutions that power a rapidly growing organization. This role is accountable for the strategy, governance, and optimization of HR systems to ensure accuracy, scalability, and seamless integration across the employee lifecycle. By delivering innovative solutions, maintaining data integrity, and leveraging AI-driven tools for automation and predictive insights, the Manager, HRIS enables leaders to make informed, data-driven decisions that accelerate growth and strengthen compliance. Acting as a bridge between HR, IT, and business leaders, this role drives continuous improvement, enhances the employee experience, and ensures HR technology is a catalyst for organizational success. Through operational excellence and strategic leadership, the Manager, HRIS directly contributes to Empower Pharmacy&rsquo;s mission of expanding access to quality, affordable medication while creating a workplace where employees feel supported, connected, and empowered to thrive.</div>
Duties and Responsibilities:
<ul><li>Leads the overall strategy, administration, and optimization of HRIS platforms, ensuring systems deliver accuracy, scalability, and alignment with organizational priorities.</li><li>
Oversees data governance and integrity across HR processes by implementing audits, compliance controls, and standardized workflows that safeguard accuracy, confidentiality, and security.</li><li>
Leverages AI-enabled tools and technologies to automate processes, generate predictive insights, and enhance reporting capabilities that inform strategic workforce planning.</li><li>
Collaborates with HR, IT, payroll, benefits, equity administration, and business leaders to identify technology needs, evaluate system capabilities, and implement enhancements that improve efficiency and the employee experience.</li><li>
Develops, manages, and delivers HR dashboards, analytics, and reporting solutions that provide actionable insights to HR leadership and executive teams.</li><li>
Serves as the primary liaison with HRIS vendors and consultants, negotiating contracts, managing service delivery, and ensuring technology solutions meet organizational requirements.</li><li>
Designs, documents, and communicates HRIS processes and standard operating procedures that ensure consistency, compliance, and scalability as Empower grows.</li><li>
Provides training, resources, and consultation to HR staff and managers to increase adoption, build capability, and maximize return on technology and AI investments.</li><li>
Manages HRIS-related projects, including upgrades, integrations, and implementations, ensuring project plans are executed on time, within budget, and with minimal disruption to business operations.</li><li>
Identifies emerging HR technology and AI trends and recommends innovative solutions that enhance HR&rsquo;s ability to support business growth and workforce engagement.</li><li>
Partners with compliance, legal, and finance teams to ensure HR technology and reporting practices meet all regulatory, privacy, equity, and security requirements.</li></ul><div></div><div><br>
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Other abilities required by this job include close vision.</div>
Knowledge and Skills:
<ul><li>Proven ability to lead cross-functional teams, influence senior leaders, and partner with IT, Finance, and business leaders to align technology with organizational goals.</li><li>
Demonstrated expertise in HRIS platforms, reporting, data analytics, and system configuration with the ability to troubleshoot, optimize, and scale workflows.</li><li>
Comprehensive knowledge of employment laws, HR compliance requirements, equity administration platforms (such as OptionTrax), and data privacy standards, with the ability to design systems and reporting that safeguard accuracy and compliance.</li></ul><div></div><div><b><br>
Key Competencies</b></div><ul><li>
Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.</li><li>
Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.</li><li>
Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.</li><li>
Resourcefulness: Secures and deploys resources effectively and efficiently.</li><li>
Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.</li><li>
Ensures Accountability: Holds self and others accountable to meet commitments and objectives.</li><li>
Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.</li><li>
Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.</li></ul><div></div><div><b><br>
Values</b></div><ul><li>
People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.</li><li>
Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.</li><li>
Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.</li><li>
Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.</li></ul>
Experience and Qualifications:
<ul><li>Minimum of 7 years of progressive experience in HRIS administration, HR technology management, or HR operations with increasing responsibility.</li><li>
Requires Bachelor&rsquo;s Degree in human resources, information systems, business administration, or a related field; Master&rsquo;s degree preferred.</li><li>
Preferred certifications include Professional in Human Resources (PHR); Senior Professional in Human Resources (SPHR); Society for Human Resource Management Certified Professional (SHRM-CP); Society for Human Resource Management Senior Certified Professional (SHRM-SCP); HRIP (Human Resource Information Professional); Certified Payroll Professional (CPP).</li></ul>
Benefits:
<div>
We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/</div></div>

HRIS Manager

Insurance Office of America

<div><p><b>Description</b>
</p><p><b>Job Description:</b></p><p></p><p><b><br>
Title: Account Manager - Commercial Lines</b></p><p><b><br>
Work Mode: </b>Remote, South Eastern US and Texas only<b> | Location/Supporting: </b>Longwood, FL<b> | Book Focus: </b>Agriculture, Construction, Contractors<br>
<br>
<i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations</i><br>
<br>
<b>About the Role:</b> Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.</p><p><br>
<br>
<b>Key Responsibilities:</b></p><ul><li><p><b><br>
Technical Competence</b>: Maintain technical competence and industry expertise.</p></li></ul><ul><li><p><b><br>
Team Leadership</b>: Direct daily activities of the account management team.</p></li></ul><ul><li><p><b><br>
Customer Service</b>: Handle customer service requests, policy administration, billing, claims, and coverage analysis.</p></li></ul><ul><li><p><b><br>
Policy Management</b>: Manage policy expirations and renewals.</p></li></ul><ul><li><p><b><br>
Renewal Process</b>: Conduct client research, prepare submissions, negotiate coverages, and present proposals.</p></li></ul><ul><li><p><b><br>
Accounts Receivable</b>: Monitor reports and take action on delinquent accounts, collecting outstanding balances.</p></li></ul><ul><li><p><b><br>
System Maintenance</b>: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.</p></li></ul><ul><li><p><b><br>
Activity Monitoring:</b> Monitor and maintain activity/suspense to ensure timely completion.</p></li></ul><ul><li><p><b><br>
Communication:</b> Maintain frequent, transparent communication with the account team regarding workload status and any issues.</p></li></ul><ul><li><p><b><br>
Service Excellence:</b> Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.</p></li></ul><ul><li><p><b><br>
Policy Compliance:</b> Stay updated on company policies and procedures.</p></li></ul><ul><li><p><b><br>
Continuous Improvement:</b> Seek and adopt best practices to improve individual and team performance.</p></li></ul><ul><li><p><b><br>
Champion IOA Values:</b> Demonstrate integrity and leadership.</p></li></ul><p><br>
<br>
<b>Ideal Candidate Qualifications:</b></p><ul><li><p><br>
3+ years of account management experience, or 5+ years in the insurance industry</p></li></ul><ul><li><p><br>
Thorough knowledge of insurance brokerage and client needs</p></li></ul><ul><li><p><br>
Required active licensing; professional designation (CIC or equivalent) preferred</p></li></ul><ul><li><p><br>
Strong analytical, problem-solving, and decision-making skills</p></li></ul><ul><li><p><br>
Exceptional customer service, communication, multitasking, and organizational skills</p></li></ul><ul><li><p><br>
Proficiency in MS Office (Outlook, Word, Excel)</p></li></ul><ul><li><p><br>
High School Diploma (or equivalent)</p></li></ul><p><br>
<br>
<b>What We Offer:</b></p><ul><li><p><br>
Competitive salaries and bonus potential</p></li></ul><ul><li><p><br>
Company-paid health insurance</p></li></ul><ul><li><p><br>
Paid holidays, vacations, and sick time</p></li></ul><ul><li><p><br>
401K with employer match</p></li></ul><ul><li><p><br>
Employee stock plan participation</p></li></ul><ul><li><p><br>
Professional growth and career progression opportunities</p></li></ul><ul><li><p><br>
Respectful culture and work/family life balance</p></li></ul><ul><li><p><br>
Community service commitment</p></li></ul><ul><li><p><br>
Supportive teammates and a rewarding work environment</p></li></ul><p><br>
<br>
<b>What to Expect (Application Process):</b></p><ul><li><p><br>
30-Minute Phone Screen, Online Assessments, and Interview(s)</p></li></ul><p></p><p><b>
Salary Range</b></p><p><i>
The expected pay range for this position is 65-90K annually, depending on experience, relevant skills, and geographic location.</i></p><p></p><p>
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p></div>

Account Manager- Commercial Insurance (Remote)

UNITED APARTMENT GROUP

<div>Position Description: We are currently seeking a superstar employee with a great attitude to work as an Assistant Property Manager at one of our properties.<div><br>
</div><div><br>
</div><div>As an Assistant Property Manager, you are an important piece of the onsite management team. You help guide the ship, so to speak, of the community under the direction of the Business Manager. The Assistant Property Manager is a business leader who focuses on resident customer service and assists in managing operations, leasing activity, renewals, collections, financial reporting, supplies, and communications of a multi-million-dollar apartment community. This position requires unmatched customer service and individuals who thrive in a customer-centric, fast-paced environment. Be ready to be busy!</div><div><br>
</div><div><b>
Essential Responsibilities:
</b></div><ul><li>Address the concerns of current and prospective residents in a friendly and professional manner.
</li><li>Tours and leases apartments, as necessary. Helps with training staff as necessary and models effective sales techniques daily.
</li><li>Leads rent collection efforts, specifically with delinquent residents. This may involve lease termination and legal action if necessary.
</li><li>Assist in managing the property's budget by making sound fiscal decisions to increase the net operating income of the community.
</li><li>Inspecting apartments during move-in and move-outs, walking apartments, and the community as needed.
</li></ul><div><b>Requirements:
</b><br>
</div><ul><li>1 to 2 years previous minimum related work experience, property management experience a plus
</li><li>Customer Service and Sales experience.
</li><li>General office, bookkeeping, and sales skills
</li><li>Some management experience preferred
</li><li>A High School diploma or GED required; some college preferred
</li><li>Understand Microsoft Suite of Products (Word, Outlook, Etc.) Familiarity with property management software, OneSite
</li><li>Knowledge of apartment rental and collection practices
</li><li>Excellent organizational skills, the ability to multi-task, and strong written and verbal communication skills
</li></ul><div><b>Required education:</b><br>
</div><ul><li>
High school or equivalent
</li><li>Required experience:
</li><li>Property Management: 3 years
</li><li>Must-Have OneSite experience
</li><li>Strong collection experience</li></ul></div>

#Assistant Manager

<div>
 The Logistics Manager is responsible for managing logistics operations and improving service levels for field operations. They ensure goods move in a timely and compliant manner at optimum cost within the GeoUnit or from Central Logistics teams such as in the DSC or LCT towards the field. The Logistics Manager is driving cost reduction and process efficiency initiatives, improving the service level to field operations, and ensuring compliance with (customs) rules and regulations.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Engage with internal (Business Line) stakeholders to ensure the right level of logistics support is delivered as per the needs of our (internal) customers.
  </li>
  <li>
   Build, train and motivate an effective logistics team in the GeoUnit or Central logistics team.
  </li>
  <li>
   Provide on-time logistics at cost-competitive costs to operations.
  </li>
  <li>
   Drive logistics cost savings initiatives related to Domestic and IE processes when in the GeoUnit or for international freight and hub operations from SSC level. Implement programs resulting in continuous improvement of service levels to the field.
  </li>
  <li>
   Manage the logistics team and enforce related processes and systems.
  </li>
  <li>
   Conduct monthly performance reviews with operations/stakeholders and KPI reporting.
  </li>
  <li>
   Analyze spending monthly and drive improvement initiatives including optimizing rental versus call out equipment, defining vendor strategies, optimizing rate application, establishing fixed schedules/milk runs on high volume lanes, etc.
  </li>
  <li>
   Account for the domestic T&amp;M spends a percentage of revenue and domestic performance metrics.
  </li>
  <li>
   Ensure compliance with land transport contractor guidelines, HSE policies, and local regulations (including DG) and ensure shipment execution follows the Schlumberger standards.
  </li>
  <li>
   Ensure full compliance with country-specific trade regulations &amp; requirements as well as Schlumberger policies.
  </li>
  <li>
   Manage vendor quarterly business reviews with domestic logistics vendors and customs brokers, and/or international freight forwards and engagement with P&amp;S to deliver expected service quality.
  </li>
  <li>
   Perform monthly invoice audits to ensure contract compliance in billing processes.
  </li>
  <li>
   Ensure the logistics activities are delivered according to SLB standards and policies.
  </li>
  <li>
   Ensure import and export processes are executed timely, in the most cost-effective way and in compliance with regulations.
  </li>
  <li>
   Ensure proper training of team members--on both processes and systems--to maximize Serviced Quality to Business Lines.
  </li>
  <li>
   Communicate with internal customers on a regular basis to ensure that the service level provided is according to customer&rsquo;s expectations.
  </li>
  <li>
   Assist Category Manager&mdash;Logistics in setting up effective logistics supplier base for served logistics network.
  </li>
  <li>
   Work closely with HR to ensure adequate recruitment, staffing, career development, and training in distribution resources
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Reporting line is into GeoUnit Supply Chain manager or into the SSC organization where applicable / based on location of the role. Based on the size of the logistics organization covered by the Logistics Manager, this role may have logistics supervisors reporting to them.
 <br/>
 <br/>
 <strong>
  Education:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 15 years of progressive experience in logistics, supply chain, or freight forwarding, with at least 5 years in a leadership role.
  </li>
  <li>
   Proven experience in oil &amp; gas, manufacturing, or industrial project logistics.
  </li>
  <li>
   Demonstrated success in managing project cargo mobilization, trade compliance, and distribution optimization.
  </li>
  <li>
   Proficiency in ERP systems (e.g., SAP preferred) and logistics management software.
  </li>
  <li>
   Strong knowledge of third-party logistics (3PL) management, carrier negotiations, and route optimization.
  </li>
  <li>
   Proven ability to lead cross-functional teams and manage logistics networks.
  </li>
  <li>
   Experience in logistics strategy development, cost control, and continuous improvement initiatives.
  </li>
  <li>
   Strong stakeholder management skills with the ability to align logistics performance with business goals.
  </li>
  <li>
   Multilingual preferred.
  </li>
  <li>
   Willingness to travel as needed.
  </li>
  <li>
   Must be authorized to work in the United States without current or future visa sponsorship.
   <br/>
  </li>
 </ul>
</div>


Logistics Manager

Comerica

<div><div><div><b>Small Business Brand Affinity Project Manager</b>
<br>
We are seeking a dynamic and detail-oriented Project Manager to collaborate with project managers in our Retail and Real Estate divisions to expand our Brand Affinity initiatives to all markets, as well as to collaborate with MARCX partners, Technology and Field Marketing to oversee various aspects of the day-to-day operations of the Brand Affinity programs. This role will lead cross-functional teams, collaborate with suppliers, coordinate technology integrations, and ensure consistent, high-quality program rollouts that enhance customer engagement and brand loyalty. The suite of Brand Affinity programs includes, but is not limited to: * Comerica CoWorkSpaces&reg; * Comerica ShredSite&reg; (public document shredding service) * Comerica SmallBizCo-op&reg;</div>
<div></div>
<div><b>Position Responsibilities:</b></div>
<ul><li>Program Launch &amp; Expansion: Partner with Corporate Real Estate and Retail Banking teams to define launch requirements, site scope, and project plans. Coordinate with internal marketing teams (MARCX) to develop customer communications, promotional campaigns, and feedback surveys. Lead cross-divisional teams to ensure consistent and collaborative launch experiences across all sites.</li>
<li>Team, Vendor &amp; Budget Management: Supervise launch teams and external suppliers, ensuring adherence to contracts, site documentation, and quality standards. Track and manage program budgets, process invoices, and prepare financial reports. Advise the Program Administrator on key performance indicators (KPIs) and data insights. Review Community Space utilization requests and collaborate with the Act Local team on booking execution.</li>
<li>Technology &amp; Site integration: Oversee integration of new launch sites into internal systems such as scheduling tools, DocuSign, CRM, and Converge. Collaborate with Technology teams to ensure timely installation of brand components and digital infrastructure. Develop contingency plans and support models for new site activations.</li>
<li>Program communications and Promotions: Manage stakeholder communications, ensuring clarity and consistency across all launch phases. Train banking center staff and internal teams on program features and customer engagement strategies. Plan and execute promotional events, including grand openings, social media contests, and community outreach.</li>
<li>Day to Day Program Operations: Provide support for the Day to Day Program Operations Specialist, including CoWorkSpaces Program administration, support, reporting and SmallBizCoOp offer fulfillment.</li>
<li>Risk, Compliance &amp; Governance: Maintain program governance and ensure compliance with legal and regulatory requirements. Document and refine operational procedures to align with best practices and risk management standards.</li></ul><br>
</div><br>
<div><div><b>Position Qualifications:</b></div>
<ul><li>High School Diploma/GED</li>
<li>5 years Proven ability to manager cross functional teams and external vendors</li>
<li>5 years Strong project management skills with experience in budgeting and financial tracking</li>
<li>3 years Familiarity with CRM systems, digital tools, and customer engagement platforms</li>
<li>3 years Excellent communication, organizational, and problem-solving skills</li>
<li>2 years Experience in project management, marketing, or retail operations, preferred</li></ul><br>
<div></div>
</div><div></div><h6 class="jobSectionHeader"><b>Work Best Category:
</b></h6>Category C - Days in the office will either be designated days or will vary week to week from 2-5 days<div>
</div><h6 class="jobSectionHeader"><b>
Hours:
</b></h6>8:00am - 5:00pm Monday - Friday<div>
</div><h6 class="jobSectionHeader"><b>
Salary:
</b></h6>To Be Determined Based on Individual Experience<p><b><br>
About Comerica</b><br>
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&amp;D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.<br>
<br>
Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI&rsquo;s Record of Arrest and Prosecution Background (&ldquo;RAP Back&rdquo;) service, which provides ongoing notification to the Company of any updates to your criminal history.<br>
<br>
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.<br>
<br>
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.<br>
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Comerica is proud to be an Equal Opportunity Employer &ndash; disability/veteran.</p></div>

Small Business Brand Affinity Project Manager

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