call center representative

outside sales representative Jobs in Houston

outside sales representative

sales associate

call center customer service representative Jobs in Houston

customer accounts advisor Jobs in Houston

customer accounts advisor

customer service representative

Memorial Villages Water Authority

Job Overview The Customer Service Representative is responsible for providing courteous, accurate, and timely assistance to customers regarding water and wastewater services. This role supports daily operations by handling billing inquiries, service requests, and account management while ensuring a high level of customer satisfaction.Responsibilities<ul><li>Respond to customer inquiries via phone, email, and in person regarding billing, service issues, and general utility questions</li><li>Process new service applications, transfers, and service disconnections/reconnections</li><li>Explain utility rates, fees, and policies to customers in a clear and professional manner</li><li>Investigate and resolve billing discrepancies, including high consumption and meter-related concerns</li><li>Coordinate service orders with field staff, including meter services and work orders</li><li>Maintain accurate customer account records in the utility billing system</li><li>Process payments and assist customers with payment arrangements when applicable</li><li>Assist with customer notifications such as service interruptions, meter installations, or policy updates</li><li>Handle customer complaints with professionalism and escalate issues when necessary</li><li>Ensure compliance with company policies, procedures, and applicable regulations.</li></ul>Experience<ul><li>Knowledge of utility billing practices, water/wastewater operations, or municipal services preferred</li><li>Strong customer service and communication skills</li><li>Ability to explain technical information in a clear, customer-friendly manner</li><li>Strong attention to detail and problem-solving abilities</li><li>Proficiency in Microsoft Office and utility billing software</li><li>Ability to manage multiple tasks in a fast-paced environment</li><li>Ability to remain calm and professional when handling difficult customer interactions.</li><li>Previous call center experience or customer support roles preferred but not required; we value enthusiasm and a willingness to learn!</li></ul>Benefits<ul><li>A comprehensive benefits package that includes medical/dental/disability/term life/AD&amp;D paid by the Memorial Villages Water Authority for employee coverage.</li><li>Paid time off and training opportunities.</li><li>Full time employees contribute 7% of their earnings to the Texas County District Retirement System (TCDRS), and the MVWA matches those contributions at a rate of 2:1.</li></ul>Pay: $17.60 - $23.50 per hourWork Location: In person

Customer Service Representative

NewTechWood

We are seeking a dynamic, connected and organized Customer Service Representative for our local Houston office. We are looking to hire a customer service minded individual who is dedicated, professional, empathetic and dynamic to join our team. As a Customer Service Representative, you will be a point of contact for our valued customers to make sure they receive support and assistance with their inquiries. The ideal candidate will have relevant customer service experience and must be able to work in an office setting.Primary Responsibilities:<ul><li>Respond promptly to customer inquiries via phone, email, or chat</li><li>Provide accurate information regarding products and services</li><li>Conduct outbound calls to follow up on customer concerns or inquiries</li><li>Process orders, returns, and exchanges efficiently</li><li>Maintain customer records by updating account information</li><li>Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.</li></ul>Candidate Qualifications:<ul><li>Proven experience in a customer service role, preferably in an office setting</li><li>Strong communication skills with the ability to communicate effectively in English</li><li>Proficiency in data entry and analyzing customer information</li><li>Excellent phone and office etiquette skills</li><li>Professionally present product knowledge</li><li>Deadline and detail oriented</li><li>Multilingual abilities are a plus.</li></ul>Pay: $16 - $17 per hourAbout NewTechWood:NewTechWood is a composite decking manufacturer offering a variety of composite products to enhance your outdoor living experience. All our products feature UltraShield technology, a coating that protects the materials from rotting, fading, staining, scratching, and various other issues associated with traditional wood decking.NewTechWood has gained a reputation around the world for its innovative, high-quality products. We attribute our success as composite wood decking manufacturers to the fact that we always listen to the homebuilders, contractors, homeowners, and architects we work with and do our best to make their visions a reality.We offer competitive compensation and benefits, along with a collaborative and supportive work environment. If you are passionate about connecting with customers and helping us develop strong customer relationships, we encourage you to apply.Job Type: Full-timePay: $16.00 - $17.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Work Location: In person

U-Haul

<div><h2 class="jobSectionHeader">Customer Service Representative</h2>
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company&rsquo;s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
U-Haul Offers:<ul><li>
Career stability</li><li>
Opportunities for advancement</li><li>
Mindset App Reimbursement</li><li>
Gym Reimbursement Program</li><li>
Health insurance &amp; Prescription plans, if eligible</li><li>
Paid holidays, vacation, and sick days, if eligible</li><li>
Life insurance</li><li>
MetLaw Legal program</li><li>
MetLife auto and home insurance</li><li>
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more</li><li>
401(k) Savings Plan</li><li>
Employee Stock Ownership Plan (ESOP)</li><li>
24-hour physician available for kids</li><li>
Dental &amp; Vision Plans</li><li>
Business travel insurance</li><li>
You Matter EAP</li><li>
LifeLock Identity Theft Protection</li><li>
Critical Illness/Group Accident Insurance</li><li>
Dave Ramsey&rsquo;s SmartDollar Program</li></ul>
Customer Service Representative Responsibilities:<ul><li>
Assist customers inside and outside a U-Haul center with U-Haul products and services.</li><li>
Use smartphone-based U-Scan technology to manage rentals and inventory.</li><li>
Move and hook up U-Haul trucks and trailers.</li><li>
Clean and inspect equipment on the lot including checking fluid levels.</li><li>
Answer questions and educate customers regarding products and services.</li><li>
Prepare rental invoices and accept equipment returned from rental.</li><li>
Install hitches and trailer wiring.</li><li>
Fill propane (certification offered through U-Haul upon employment)</li><li>
Drive a forklift (certification offered through U-Haul upon employment)</li><li>
Other duties as assigned</li><li>
Participate in ongoing continuous U-Haul education through U-Haul University.</li></ul>
Customer Service Representative Minimum Qualifications:<ul><li>
Valid driver&rsquo;s license and ability to maintain a good driving record</li><li>
High school diploma or equivalent</li></ul>
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. 

 
 
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.</div>
 <div><h3 class="jobSectionHeader">About Us</h3>
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.
U-Haul co-founders L.S. &quot;Sam&quot; Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.
U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.</div>

Fleetpride

<div>FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!<div><div>
Please Note, this position is a mid-shift position. The working hours are from Monday thru Friday from 11 am CST - 8 pm CST.
</div></div><div><div><div><div><div><div><div><div><div>DUTIES &amp; RESPONSIBILITIES<ul><li>
Answer telephones, receive emergency and non-emergency phone calls, record application information, direct calls, and take messages.</li><li>
Enter data in the computer system and maintain logs and records of calls, activities, and other information.</li><li>
Prioritize calls according to urgency and importance.</li><li>
Managing multiple breakdown situations on a daily basis.</li><li>
Understanding and providing an appropriate estimated time of arrival.</li><li>
Determine the status of the customer account and any payment needs prior to scheduling the work.</li><li>
Obtain authorization for all credit card payments and process credit card and charge account payments.</li><li>
Monitor the route and location of drivers to coordinate and prioritize their schedule.</li><li>
Coordinate road call requirements with appropriate teams and/or drivers all pertinent information to complete their road service request, issue miscellaneous purchase orders and make all required arrangements to facilitate the road call; complete follow up to be sure work is performed in a timely manner; follow up with customers to ensure satisfaction and locate additional service and repair opportunities.</li><li>
Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, and address complaints.</li><li>
Estimate, schedule, prepare, and invoice repairs in a knowledgeable manner, open repair orders, reports, memos, letters, and other documents, using Google Sheets, Excel spreadsheets.</li><li>
Billing/Data entry for third-party vendors &ndash; prompt and accurate keying of information.</li><li>
Fast, accurate typing with experience in data entry.</li><li>
Incoming correspondence, including faxes and email.</li><li>
Initiate activities to stay busy and productive during downtime.</li><li>
Respond to internal inquiries in a timely manner.</li><li>
Support Customer Success Manager and Technicians with daily needs.</li><li>
Participate in on-call or after-hours coverage as needed.</li><li>
Ability to stay calm under pressure.</li><li>
Ability to multitask and support the fast-paced demands of our business.</li><li>
Demonstrating excellent phone skills to interact effectively with customers.</li><li>
Maintain a clean and organized office area.</li><li>
Other duties as assigned.</li></ul>
EDUCATION AND SKILLS<ul><li>
 High School Diploma (or GED or High School Equivalence Certificate</li><li>
Intermediate knowledge level of Windows XP (excel, word and outlook)</li><li>
Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.</li><li>
Communicating: Conveying information to others in an effective manner.</li><li>
Time management: Managing one&rsquo;s time and the time of others.</li><li>
Persuasion: Persuading others to change their minds or behavior.</li><li>
Service orientation: Actively looking for ways to help people.</li></ul>
WORKING CONDITIONS
This position operates in a professional office environment. This role routinely uses standard office equipment as computers, phones, photocopiers, fax machines and filing cabinets. The performance of this position may require exposure to the warehouse areas where certain areas may require the use of personal protective equipment such as steel toed shoes and safety glasses. The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.</li><li>
Occasional lifting of items up to 25 pounds (files, computer printouts on occasion)</li></ul>
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.</div></div></div></div></div></div></div></div></div>
FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

Spruce power

<div><div>Call Center Customer Service Representative I 
Spruce Power
</div> 
THE POSITION: Call Center Customer Service Representative I 
 
We're looking for a motivated and results-driven Call Center Customer Service Representative. This role serves as the first point of contact for Spruce Power customers, handling inquiries, resolving issues and providing exceptional service through phone, email and video channels. 
<ul><li>
This role is located in Houston, TX | Compensation: $17- $19.50 | Schedule: Full time, 40 hours per week (Call Center hours are from 8:00am to 6:00pm)</li><li>
No Weekends</li><li>
40 hours per week with a structured 3 week training schedule (Monday - Friday, 8:00am - 6:00pm, 100% onsite during training)</li></ul> 
Key responsibilities include: 
 
What You Will Do 
 Operational Responsibilities<ul><li>
Assist customers by answering their questions and concerns via inbound calls in a high-energy, metric-driven environment.</li><li>
Provide superior customer service via phone, email, or video channels regarding customers solar system contracts.</li><li>
Troubleshoot and resolve customer issues with a focus on first-call resolution and customer satisfaction.</li><li>
Thoroughly update account statuses and databases regularly through proper documentation.</li><li>
Properly validate all customer information up to and including addresses, contact information, and follow proper authentication steps</li><li>
Establish close working relationships with team members and cross-department teams including but not limited to collections and billing.</li><li>
Adhere to company policies, procedures and legal requirements during all interactions.</li><li>
Access contracts and show basic understanding of language.</li><li>
Successfully navigate multiple servicing platforms to investigate and resolve discrepancies.</li><li>
Perform tasks and responsibilities that may be outside of the normal job description as needed.</li></ul>
QUALIFICATIONS<ul><li>
Minimum of 1-2 years of customer service experience, preferably in a call center environment.</li><li>
Proficiency with computers and experience using CRM software. Experience with Ring Central, Zendesk or ServiceNow, a plus.</li><li>
Basic understanding of consumer agreement documents.</li><li>
Ability to type a minimum of 30 words per minute free of grammatical errors.</li><li>
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)</li><li>
Strong written and oral communication skills.</li><li>
Able to collaborate effectively and build professional relationships with internal and external customers at all levels.</li><li>
Self-starter with an ability to work unsupervised after the initial training phase.</li><li>
Bilingual, fluent in both English and Spanish is a plus.</li><li>
High school diploma or equivalent from accredited institution.</li></ul> 

BENEFITS 
Spruce Power offers competitive benefits and a collaborative, purpose-driven, high-energy culture. 
 
EQUAL OPPORTUNITY EMPLOYER 
 
We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability. 

vH60oNtYYB</div>

Call Center Customer Service Representative

Metropolitan Transit Authority of Harris County, Texas

Requisition Number: 
7868
 
Pay Rate: 
PGR05
 
Location: 
Houston, TX, US
 
Category: 
Customer Service
 
Description: 
Basic Function
 Assist customers in METROLift’s various call and service centers (Reservations, Customer Service, Feeder and Dispatch) and the Micro Transit call and service center. Responsible for providing excellent customer service, accurate information and assistance across all the department’s call centers and services. Schedules, cancels, verify customers’ trips, and process applicant’s eligibility paperwork in a discretionary and confidential manner. Participate in customer outreach events, assist customers in person and help METROLift and Micro Transit drivers as required. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.
 Responsibilities and Specific Duties
 
Cross-trains in all call and service centers to provide accurate trip scheduling for METROLift and Micro Transit customers using computerized and app-based scheduling system.
 
Assists customers and the public via phone lines, including TDD/TTY equipment for the hearing and impaired and face to face communication as required.
 
Relays accurate information to the customers including schedules, METROLift programs, fares, detours, special events, changes/improvement to service and/or other information regarding current or new METRO programs.
 
Processes next day customer trip requests in a timely and accurate manner using computerized and app-based scheduling system along with cancelling and verifying customers trip information as needed.
 
Explain eligibility requirements for METROLift to customers and provides scheduling assistance for eligibility interview and appointments.
 
Assists customers with METRO’s Micro Transit Services.
 
Assists customers with Interactive Voice Recording (IVR) and METROLift Automated Calling Systems (MACS) -WEB/EZ WALLET information and electronic ticket and pass purchase.
 
Engages in active listening with callers, confirming or clarifying information and diffusing upset customers as needed.
 
Addresses service concerns with customers and sends any comments/complaints to the appropriate department for resolution.
 
Processes customer requests, disseminates enrollment application and brochures, and inputs subscription requests and/or cancellations in system.
 
Directly communicates with dispatchers, customer service representatives and supervisors to provide customers with timely and accurate information.
 
Consistently and accurately reviews information affecting drivers’ schedules, contact operations with updates and documents findings into the computerized routing and app-based scheduling system.
 
Adjust operator schedules as needed for late service or unusual scheduling to ensure on time service.
 
Provides operators, street supervisors and maintenance personnel with information impacting street traffic or issues causing delays
 
Addresses and documents issues with locating customers, operators needing directions, communication equipment problems, patron/driver situations, vehicle breakdowns, customer complaints/concerns, and any other unusual incidents into computerized system.
 
Adheres to all policies, procedures and provisions of METRO and METROLift department.
 
Meets and maintains customer service quality performance standards.
 
Provides excellent customer service to METRO internal and external customers.
 
Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency’s Public Transportation Agency Safety Plan (PTASP).
 
Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
 
Performs other job-related duties as assigned.
 
Pay Range: $37,200 - $46,900
 Education Requirement
 High school or GED required.
 Years & Experience Required
 Minimum three (3) years of related experience in a customer service field or call center environment.
 Knowledge & Skills Required
 Exceptional customer service, active listening, and verbal and written communication skills; emphasis on spelling skills, professional phone voice and phone etiquette. Must be able to manage workloads including planning, organizing, prioritizing, meeting deadlines and following through. Bilingual skills preferred. Should be proficient with Microsoft Office software applications.
 Additional Information
 The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.
 
Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.
 
We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.
 
Nearest Major Market: Houston

Customer Service Representative (METROLift/Micro Transit)

SJL Sharp Jusda Logistics / Hon Hai Foxconn Group

Job Summary We are seeking an energetic and dedicated Customer Service Representative with Mandarin language proficiency to join our dynamic team. In this role, you will serve as a vital link between our company and our diverse customer base, providing exceptional support and ensuring customer satisfaction. Your enthusiasm, strong communication skills, and ability to handle multiple tasks will drive positive interactions and foster lasting relationships. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on our clients&rsquo; experience.Duties<ul><li>Respond promptly and professionally to customer inquiries via phone, email, or chat in both English and Mandarin when preferred. </li><li>Provide comprehensive customer support by troubleshooting issues, answering questions, and guiding clients through solutions with clarity and patience. </li><li>Handle outbound calling campaigns to follow up on inquiries, gather feedback, or promote relevant services. </li><li>Maintain accurate records of customer interactions using data entry tools and CRM systems, ensuring all information is up-to-date and complete. </li><li>Assist with client services by processing transactions, managing cash handling procedures, and updating account details as needed. </li><li>Demonstrate excellent phone etiquette and communication skills to create positive experiences for every customer interaction. </li><li>Collaborate with team members to analyze customer feedback and identify opportunities for service improvements.</li></ul>Experience<ul><li>Previous call center experience or customer support roles is highly preferred, demonstrating familiarity with handling high-volume inquiries efficiently. </li><li>Bilingual proficiency in English and Mandarin is required; additional multilingual skills are a plus. </li><li>Strong computer skills including Microsoft Office applications (Word, Excel) and general data entry expertise. </li><li>Knowledge of sales techniques and outbound calling strategies to engage customers proactively. </li><li>Excellent analysis skills to assess customer needs quickly and provide tailored solutions. </li><li>Experience in a fast-paced environment requiring multitasking, typing accuracy, and attention to detail. </li><li>Familiarity with call center etiquette, customer service best practices, and basic cash handling procedures enhances your effectiveness in this role. Join us to be part of an energetic team committed to delivering outstanding client experiences! We value your talents and enthusiasm as we work together to create memorable interactions that build trust and loyalty.</li></ul>Pay: $18.00 - $22.00 per hourWork Location: In person

Customer Service Representative Warehouse Mandarin Preferred (Third Party)

Explore 620+ Customer service representative in Houston this April. Find roles across top companies and apply now to boost your career.

620 customer service representative jobs In Houston

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Call Center Customer Service Representative

Customer Service Representative (METROLift/Micro Transit)

Customer Service Representative Warehouse Mandarin Preferred (Third Party)