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customer experience specialist

RBW LOGISTICS

<div>Opportunities to Shine and Grow.
More than a role- RBW is where you can build a meaningful career. Whether you&rsquo;re early in your journey or a seasoned professional, you&rsquo;ll have opportunities to develop your skills, take on meaningful challenges, and make a difference alongside people who care deeply about the work and each other. Here, your ideas matter, your contributions are recognized, you&rsquo;re part of a team, and your growth is supported- as we elevate work and enrich lives.<div>
Your Impact</div><div>
Customer Experience &amp; Communication</div><div><ul><li>Serve as the primary liaison between warehouse teams and customers, ensuring clear and timely communication.</li><li>Respond to customer inquiries and resolve issues with professionalism and urgency.</li><li>Write and deliver accurate business correspondence and apply professional telephone communication skills.</li><li>Escalate complex issues to management when necessary, ensuring resolution and customer satisfaction.</li></ul></div><div> 
Order &amp; Shipment Coordination</div><div><ul><li>Accurately process inbound and outbound paperwork, ensuring data integrity and timely system updates.</li><li>Schedule and coordinate freight, drayage, and load appointments to meet customer timelines.</li><li>Ensure all special requests are documented and executed according to customer expectations</li></ul></div><div> 
Billing &amp; Documentation</div><div><ul><li>Prepare and issue accurate invoices for receiving, outbound processing, and value-added services.</li><li>Complete month-end billing and ensure all customer accounts are invoiced by the 2nd business day of each month.</li><li> Maintain clean, auditable records and documentation for all transactions.</li></ul></div><div> 
Inventory &amp; Process Support</div><div><ul><li> Assist with physical inventories and second counts to support 99% inventory accuracy.</li><li> Identify process inefficiencies and support improvements to enhance service and cost-effectiveness.</li><li>Promote and uphold company policies and procedures as outlined in the employee manual.</li></ul></div></div>

Customer Experience Specialist

Onco360 Oncology Pharmacy

<div>
 
 Pharmacy Prior Authorization Specialist &ndash; Onco360 Pharmacy
 
 
 
 
 Houston, TX
 
 |
 
 Full-Time
 
 |
 
 Starting at $23.00/hr and up
 
 
 
 
 Sign-On Bonus:
 
 $5,000 for employees starting before July 31, 2026.
 
 
 
 Join a mission-driven team making a difference in the lives of cancer patients.
 
 
 
 Onco360 Pharmacy is seeking a
 
 Pharmacy Prior Authorization Specialist
 
 to join our dedicated team in Houston, TX. This is a full-time position ideal for candidates local to the area.
 
 Remote work possible after initial on-site training.
 
 
 
 
 Why Join Us?
 
 
 
 <ul>
 <li>
 A career with purpose: Help patients access life-saving medications.
 </li>
 <li>
 Supportive culture: We value teamwork, respect, integrity, and passion.
 </li>
 <li>
 Growth opportunities: We invest in your professional and personal development.
 
 
 </li>
 </ul>
 
 Company Benefits
 
 
 
 <ul>
 <li>
 Medical; Dental; Vision
 </li>
 <li>
 401k with a match
 </li>
 <li>
 Paid Time Off and Paid Holidays
 </li>
 <li>
 Tuition Reimbursement
 </li>
 <li>
 Quarterly Incentive Bonus
 </li>
 <li>
 Paid Volunteer Day
 </li>
 <li>
 Referral Incentive Program
 </li>
 <li>
 Company Paid Life Insurance; and Short/Long-Term Disability
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do
 
 
 
 The Pharmacy Prior Authorization Specialist will ensure patients receive the medication that requires pre-authorizations from insurance carriers by receiving prescriptions, addressing and rectifying rejected claims and conducting necessary third party authorization requests.
 
 
 
 How You&rsquo;ll Do This
 
 
 
 <ul>
 <li>
 Manage prior authorization requests and appeals with insurance carriers.
 </li>
 <li>
 Collaborate with physicians, pharmacists, and other departments.
 </li>
 <li>
 Ensure HIPAA compliance while handling sensitive patient information.
 </li>
 <li>
 Maintain accurate documentation of authorization details.
 </li>
 <li>
 Proactively monitor and renew expiring authorizations.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 
 
 Required:
 
 
 
 
 <ul>
 <li>
 High School Diploma or GED
 </li>
 <li>
 1+ years of pharmacy or prior authorization experience
 </li>
 <li>
 Registration with Board of Pharmacy (as required by state law)
 </li>
 <li>
 Strong communication, organizational, and customer service skills
 </li>
 <li>
 Self-motivated, organized, detail-oriented, and adaptable to changing priorities
 </li>
 <li>
 Knowledge of pharmacy terminology, pharmacy insurance claims, Medicare, Medicaid, and commercial insurance, pharmacy test claim and NCPDP claim rejection resolution, coordination of benefits, NDC medication billing, experience with CoverMyMeds
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Associate degree or Certified Pharmacy Technician (PTCB)
 </li>
 <li>
 3+ years of experience in pharmacy or prior authorizations
 </li>
 <li>
 Specialty pharmacy experience
 
 
 </li>
 </ul>
 
 Ready to make a meaningful impact? Apply today and help us better the lives of those battling cancer.
 
 
 
 
 #Company Values: Teamwork, Respect, Integrity, Passion
 
 
 
 #IH
</div>

Pharmacy Prior Authorization Specialist

Aveanna Healthcare

<div>
 
 Overview
 
 
 
 
 Position: Healthcare Operations Specialist
 
 
 
 
 Join a Company That Puts People First!
 
 
 
 Aveanna Healthcare is one of the nation&rsquo;s largest private duty nursing companies, continuing to grow and innovate. We pride ourselves on fostering a workplace culture that values diversity, encourages collaboration, and supports our team members every step of the way.
 
 
 
 What Makes Aveanna Different?
 
 
 
 
 Award-Winning Culture
 
 
 
 <ul>
 <li>
 Recognized in Indeed&rsquo;s Work Wellbeing Top 100 Companies of 2024
 </li>
 <li>
 Named Best Company for Work-Life Balance, Happiest Employees, Best Culture, and Best CEO by Comparably in 2024
 
 
 </li>
 </ul>
 
 Comprehensive Benefits Package
 
 
 
 <ul>
 <li>
 Health, Dental, Vision, and Company-paid Life Insurance
 </li>
 <li>
 Paid Holidays, Vacation Days, and Sick Days
 </li>
 <li>
 Quarterly Bonus Opportunities
 </li>
 <li>
 Mileage Reimbursement
 </li>
 <li>
 401(k) Savings Plan with Employer Matching
 </li>
 <li>
 Employee Stock Purchase Plan with a 15% Discount
 </li>
 <li>
 Tuition Discounts and Reimbursement Program (conditions apply)
 </li>
 <li>
 Nationwide Presence with Advancement Opportunities
 </li>
 <li>
 Employee Recognition Programs and Relief Fund
 </li>
 <li>
 Structured New Hire Orientation
 </li>
 <li>
 Employee Resource Groups for Community and Support
 
 
 </li>
 </ul>
 
 Position Details
 
 
 
 <ul>
 <li>
 Compensation: $17.00 hourly + quarterly bonuses
 </li>
 <li>
 Schedule: Full-time schedule, Monday&ndash;Friday, daytime hours
 </li>
 <li>
 Location: Houston, TX
 
 
 </li>
 </ul>
 
 Responsibilities Of The Operations Specialist
 
 
 
 <ul>
 <li>
 Customer Service Support: Deliver top-level service to internal and external clients for all clinical operational support activities at the branch.
 </li>
 <li>
 General Office Duties: Manage tasks such as scanning, filing, handling incoming calls, emails, and faxes, distributing mail, processing invoices, and ordering office supplies.
 </li>
 <li>
 Compliance Coordination: Support recruiting and onboarding efforts, maintain personnel files, ensure credentialing, and assist with risk management processes.
 </li>
 <li>
 Medical Records Management: Perform data entry, organize and distribute physician plans of care, and uphold communication standards within the office.
 </li>
 <li>
 Payroll Assistance: Review weekly timesheets, audit payroll files, and serve as the primary contact for caregiver payroll inquiries.
 
 
 </li>
 </ul>
 
 Qualifications Of The Operations Specialist
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent required; College Degree is a PLUS.
 </li>
 <li>
 Experience in payroll and/or human resources is highly preferred.
 </li>
 <li>
 Proficient in Microsoft Office Suite, with strong skills in Word and Excel.
 </li>
 <li>
 Team player with excellent organizational skills and the ability to multitask effectively.
 </li>
 <li>
 Home health experience is a PLUS.
 </li>
 <li>
 Proficiency in English; bilingual skills are a PLUS.
 
 
 </li>
 </ul>
 Note: As an employer receiving Medicare and Medicaid funds, Aveanna employees must comply with all health-related requirements, including vaccinations and testing, subject to medical or religious exemptions.
 
 
 
 Take the Next Step in Your Career!
 
 
 
 Join a team where you can grow, lead, and make a real difference in the lives of others. Apply now to become part of Aveanna&rsquo;s supportive and dynamic environment!
</div>

Healthcare Operations Specialist

CAB Enterprises, Inc.

OverviewCAB Enterprises, Inc. proudly serves as the exclusive distributor of Electrolit in the United States. Electrolit is developed by Grupo Pisa, Latin America's premier pharmaceutical company with over 80 years of experience and has become a leader in premium hydration beverages. Since our establishment in 2015, we have dedicated ourselves to enhancing Electrolit's visibility in the U.S. market, building on a rich legacy that began in 1950 as a hydration solution for children. With a steadfast commitment to quality, Electrolit features an innovative scientifically backed formula, a range of delightful flavors, and is produced using pharmaceutical-grade ingredients in a state-of-the-art facility.At CAB Enterprises, we pride ourselves on fostering a service-oriented culture that values the collective skills and contributions of our team members. Our core values: humility, honesty, respect, responsibility and drive are the cornerstones of our success. We aim to create a dynamic and fulfilling workplace where our employees are recognized as our most valuable asset. Together, we celebrate our achievements and look forward to continuing our tradition of excellence.Position Summary The primary responsibility of the Customer Service Specialist is to act as a direct contact with the client for sales order management, post-sales support, and service follow-up. Provide end-to-end visibility of the entire supply chain, identifying internal and external events that may impact service standards in advance, including supplies, manufacturers, and business partners. The successful Customer Service Specialist will have a thorough understanding of customer service principles and practices, including order management, delivery coordination, and problem resolution, be familiar with inventory management systems and order processing procedures to track and manager customer orders, and have a solid understanding of logistics transportation processes to coordinate delivery schedules and address any shipping issues.Location: Houston TX (on-site)Principal Duties<ul><li>Execute optimal service levels and keep metrics that set objectives for the entire supply chain, benefiting both the customer and the business, while providing insights to the company on how customer satisfaction is performing at each stage of the supply chain.</li><li>Managed customer inquiries to resolve service-related issues.</li><li>Track the status of sales orders and delivery dates.</li><li>Create and manage Sales Orders in the company and 3PL system.</li><li>Attending internal and external customers inquiries related to customer orders.</li><li>Managing the returns process for coordination with distribution and warehousing and inventory specialists for product returns.</li><li>Track service standards and the average time it takes for a customer to receive a response to their order and ensure timely delivery.</li><li>Carry out a report on product incidents to identify areas of opportunity</li><li>Other duties as assigned</li></ul>Skills and Abilities<ul><li>Must have strong interpersonal and organizational skills</li><li>Ability to effectively prioritize tasks</li><li>Excellent written and verbal communication skills</li><li>Excellent presentation skills</li><li>Excellent problem solving, decision-making and conflict resolution skills</li><li>Ability to manage multiple priorities while maintaining focus and sense of urgency toward task completion</li></ul>Qualifications<ul><li>Minimum two (2) years of experience in customer service</li><li>Previous experience in a customer service role or related</li><li>Beverage or CPG industry experience preferred</li><li>Relevant Associate&rsquo;s or bachelor&rsquo;s degree, or equivalent combination of education and experience</li><li>Knowledge in customer relationship management (CRM) software or similar tools to manage customer interactions and maintain accurate records</li><li>Knowledge in managing customer accounts, maintaining customer databases, and ensuring customer satisfaction</li><li>Strong working knowledge of MS Office Suite (Outlook, Excel, Work, PPT, Teams)</li><li>Working knowledge of SAP or equivalent ERP system strongly preferred</li></ul>Other Requirements<ul><li>Must be willing to travel up to 10% of the time</li><li>Must be legally authorized to work in the USA</li><li>Must be fluent in English, Spanish strongly preferred</li></ul>The above statements reflect the general details necessary to describe the principal functions of the occupation and shall not be construed as a detailed description of all the work requirements that may be inherited in the occupation.Cab Enterprises Inc. is committed to maintaining a work environment that promotes diversity and is free of discrimination. Except where prohibited by state law, all offers of employment might be subject of passing a drug test.Job Type: Full-timeBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Houston, TX 77019 (Required)</li></ul>Work Location: Hybrid remote in Houston, TX 77019

Logistics Customer Service Specialist

Sterling Crane

<div>Sterling Crane LLC
As a part of the global industrial organization Marmon Holdings&mdash;which is backed by Berkshire Hathaway&mdash;you&rsquo;ll be doing things that matter, leading at every level, and winning a better way. We&rsquo;re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone&rsquo;s empowered to be their best.
Job Description Summary 
Sterling Crane LLC 
Founded in 1954, Sterling Crane has been one of North America&rsquo;s premier leaders in the heavy lift industry offering operated and bare rentals, sales, parts, and unparalleled service to all our customers. We boast one of the largest inventories of modern lifting equipment in North America, in excess of 1000 units.
 
 
We're winning a better way. 
 
At Sterling Crane USA, you truly get the best of both worlds -the dynamic opportunities that come with being part of a growing, U.S. -based company, combined with the strength, stability, and long-term vision of being part of Marmon and Berkshire Hathaway.
The Office Specialist provides comprehensive administrative and operational support to ensure the efficient day-to-day functioning of the branch. This role serves as a central resource for reception services, office coordination, company asset administration, employee onboarding support, and cross-functional communication. The Office Specialist supports branch leadership and employees by managing key administrative processes, maintaining accurate records, coordinating resources, and delivering exceptional customer service to internal and external stakeholders.
Essential Duties and Responsibilities
Office Administration &amp; General Support<ul><li>
Provide administrative support to the Branch Manager and branch leadership team.</li><li>
Serve as the primary point of contact for general office inquiries and requests.</li><li>
Maintain organized branch records, files, and documentation in accordance with company standards.</li><li>
Coordinate meeting logistics, scheduling, and other administrative activities as needed.</li><li>
Assist with special projects and additional duties to support branch operations.</li><li>
Serve as the first point of contact for visitors, customers, vendors, and employees entering the branch.</li><li>
Professionally greet guests, determine the purpose of their visit, and direct them to the appropriate individual or department.</li><li>
Answer and manage incoming telephone calls, ensuring inquiries are handled promptly and routed appropriately.</li><li>
Maintain visitor logs and ensure adherence to company security and visitor procedures.</li><li>
Coordinate conference room scheduling and assist with preparing meeting spaces as needed.</li><li>
Receive and distribute incoming mail, packages, and deliveries.</li><li>
Support a professional and welcoming front office environment by maintaining the reception area and common spaces.</li><li>
Provide backup reception coverage during employee absences, breaks, or periods of increased activity.</li></ul>
Fuel Card Management<ul><li>
Coordinate the issuance, replacement, and collection of company fuel cards.</li><li>
Maintain accurate records of assigned fuel cards and employee acknowledgments.</li><li>
Monitor fuel card inventory and communicate discrepancies or concerns to management.</li><li>
Partner with Accounting and Operations to support fuel card audits and reporting requirements.</li></ul>
Cell Phone and Tablet Administration<ul><li>
Manage company-issued cell phones, tablets, and related accessories.</li><li>
Coordinate device setup, upgrades, replacements, repairs, and returns.</li><li>
Maintain accurate records of device assignments, serial numbers, and user agreements.</li><li>
Serve as a liaison with vendors and internal IT resources regarding mobile device needs.</li></ul>
Company Property Management (IT Assets)<ul><li>
Administer branch tracking and accountability of company-owned technology assets, including laptops, tablets, cell phones, and related equipment.</li><li>
Ensure proper documentation of asset issuance and return during onboarding and offboarding activities.</li><li>
Conduct periodic audits of assigned equipment and maintain current inventory records.</li><li>
Coordinate with Information Technology to support equipment deployments and recoveries.</li></ul>
Multi-Branch Phone Support<ul><li>
Provide phone coverage and administrative support for the Lake Charles, Beaumont, and Houston branch locations as assigned.</li><li>
Professionally manage incoming calls, direct inquiries, and relay messages to appropriate personnel.</li><li>
Support effective communication between branch locations and corporate departments.</li></ul>
Purchase Order Requisitions<ul><li>
Prepare and submit purchase order requisitions in accordance with company procedures and approval requirements.</li><li>
Monitor requisition status and follow up on approvals when necessary.</li><li>
Maintain supporting documentation and records related to purchases and expenditures.</li></ul>
Onboarding Support<ul><li>
Coordinate administrative aspects of the new hire onboarding process.</li><li>
Prepare onboarding materials, equipment requests, and required documentation.</li><li>
Collaborate with Human Resources, hiring managers, and IT to ensure a seamless onboarding experience.</li><li>
Track completion of onboarding tasks and escalate outstanding items as needed.</li></ul>
Shipping and Receiving<ul><li>
Coordinate incoming and outgoing shipments for the branch.</li><li>
Receive, inspect, and distribute deliveries to appropriate recipients.</li><li>
Prepare shipping documentation and arrange courier or freight services as required.</li><li>
Maintain records of shipped and received items and address discrepancies when identified.</li></ul>
Maintenance Administration Support<ul><li>
Receive and coordinate branch maintenance requests.</li><li>
Track maintenance requests through completion and maintain related records.</li><li>
Support branch leadership in ensuring a safe, organized, and functional work environment.</li></ul>
Office Supply Management<ul><li>
Monitor office supply inventory levels and maintain adequate stock.</li><li>
Research, order, and distribute office supplies while adhering to budget guidelines.</li><li>
Identify opportunities for cost savings and efficient resource utilization.</li></ul>
Qualifications
Education and Experience<ul><li>
High school diploma or equivalent required; associate degree in Business Administration or a related field preferred.</li><li>
Minimum of 2&ndash;4 years of administrative, office support, or branch operations experience required.</li><li>
Experience supporting multiple departments or locations preferred.</li><li>
Experience with asset tracking, onboarding coordination, or purchasing processes is beneficial.</li></ul>
Knowledge, Skills, and Abilities<ul><li>
Strong organizational skills with the ability to manage multiple priorities and deadlines.</li><li>
Excellent verbal and written communication skills.</li><li>
Demonstrated attention to detail and commitment to accuracy.</li><li>
Ability to maintain confidentiality and handle sensitive information appropriately.</li><li>
Strong customer service orientation and interpersonal skills.</li><li>
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.</li><li>
Ability to work independently while collaborating effectively with cross-functional teams.</li><li>
Problem-solving skills with the ability to anticipate needs and proactively address issues.</li></ul>
Physical Requirements<ul><li>
Ability to sit, stand, walk, and use office equipment for extended periods.</li><li>
Occasional lifting and carrying of office supplies, packages, and equipment up to 25 pounds.</li><li>
Ability to move throughout the branch and storage areas as necessary to support operational needs.</li></ul>
Working Conditions<ul><li>
Primarily an office environment with occasional yard visits to support branch activities.</li><li>
Regular interaction with employees, vendors, customers, and multiple branch locations.</li><li>
Standard business hours with flexibility to support business needs when necessary.</li></ul><div></div>
Success in This Role
A successful Office Specialist demonstrates exceptional organization, responsiveness, and attention to detail while serving as a dependable resource for employees and leadership. This individual proactively supports branch operations, maintains accurate records, ensures accountability of company assets, and contributes to a positive and efficient work environment.
Benefits Package<div><div><div><div><div><div><div><div><div><ul><li>
Medical, Dental and Vision</li><li>
401K with Company match</li><li>
Company-paid employee and dependent life insurance</li><li>
Annual reimbursement for safety shoe and prescription safety eyewear</li><li>
Holiday Pay</li><li>
Vacation Pay</li><li>
Marmon Employee Discount Program</li></ul></div></div></div></div></div></div></div></div></div>
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.</div>

Office Specialist (Houston / Baytown, TX)

Simon-Kucher

<div>
 
 To support the teams working on our exciting projects, we are looking for
 
 
 Administrative Assistant
 
 
 
 
 In the United States
 
 -
 
 Hybrid in office:
 
 Chicago | Houston | San Francisco |
 
 Remote:
 
 Illinois | Texas | California | Utah | Washington
 
 
 
 This role is open to candidates in either a hybrid or fully remote work arrangement. Hybrid employees are expected to work from the office 2-3 days per week. Standard work hours for this position will be 8:30 a.m. &ndash; 5:30 p.m. west coast time.
 
 
 
 This isn&rsquo;t your typical Administrative Assistant role. At Simon-Kucher, you&rsquo;ll be at the heart of the action, supporting senior leadership, partnering with dynamic teams, and making a real impact on how we connect with clients and colleagues around the world. Beyond administration, you&rsquo;ll have opportunities to get involved in team management, customer engagement, marketing initiatives, and social media strategy.
 
 
 If you&rsquo;re highly organized, thrive in a fast-paced environment, and love being the go-to person who keeps everything running seamlessly, this could be the perfect role for you.
 
 
 
 What Makes Us Special
 
 
 
 <ul>
 <li>
 Become part of a unique entrepreneurial team. Think independently, use your initiative, and take ownership. Entrepreneurship is a powerful force that drives the growth not only of our firm but our clients and people.
 </li>
 <li>
 Unlock the power of opportunity. Advance your career in a high-growth environment with a startup feel and strong exposure to leadership and business development. We invest in your professional development every step of the way.
 </li>
 <li>
 Work in a values-driven culture. At Simon-Kucher, our vision is to become the world's leading growth specialist. Our values guide how we collaborate, communicate, and deliver impact
 </li>
 <li>
 Invest in your future. All US and Canadian employees enjoy 401(k) &amp; RRSP benefits with company matching.
 </li>
 <li>
 Prioritize your health and well-being. No matter where you live, we offer a competitive suite of health benefits to help keep you and your loved ones safe.
 </li>
 <li>
 Enjoy balance and flexible working. Be empowered to do your best work &ndash; whether it&rsquo;s in the office or from home.
 
 
 </li>
 </ul>
 
 How You Will Create An Impact
 
 
 
 <ul>
 <li>
 Be a trusted partner to three Partners &ndash; own complex calendars and follow-ups across time zones, manage travel and expenses, and priority management; anticipate needs and ensure seamless day-to-day execution. Support budget preparation and tracking for Partners.
 </li>
 <li>
 Coordinate internal and external meetings, client engagements, and senior-level interactions across time zones with precision and professionalism.
 </li>
 <li>
 Support client-facing project work including scheduling, contract coordination, CRM updates, and high-quality deliverables.
 </li>
 <li>
 Manage and enhance client engagement infrastructure, including contact databases, customer profiles, and outbound communication initiatives related to client management or business development.
 </li>
 <li>
 Oversee financial and administrative processes such as expense management, invoice handling, and budget tracking.
 </li>
 <li>
 Be a true team player by providing coverage and support for other Administrative Assistants as needed.
 
 
 </li>
 </ul>
 
 Your Profile
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or equivalent work experience required.
 </li>
 <li>
 Proficiency in MS Office (Word, Excel, PowerPoint, and Outlook in particular) and internal collaboration tools and messaging systems (i.e., MS Teams) required. Proficiency in Microsoft Dynamics or similar CRM system is a plus, as well as familiarity with AI in the context of administrative and office management work a plus.
 </li>
 <li>
 Experience supporting senior stakeholders in a fast-paced, professional services environment.
 </li>
 <li>
 Exceptional organizational and prioritization skills with the ability to manage multiple high-priority tasks simultaneously and work under pressure.
 </li>
 <li>
 Excellent written and verbal communication skills with the ability to interact confidently with senior leaders and clients.
 </li>
 <li>
 Proactive mindset, anticipating needs rather than reacting to them, with a flexible, friendly, and positive attitude. A keen sense of effective customer and client service and problem-solving orientation.
 </li>
 <li>
 Excellent attention to detail, accuracy, and organizational skills.
 </li>
 <li>
 High level of discretion and professionalism when handling confidential information.
 </li>
 <li>
 Comfortable working independently while also collaborating across teams.
 
 
 </li>
 </ul>
 The pay range for this position is $75,000-$85,000/year. Compensation may vary depending on relevant experience, skills, geographic location, and business needs. We offer a comprehensive package of benefits including paid time off, 13 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.
 
 
 
 Simon-Kucher
 
 
 
 is a global consultancy with more than 2,200 employees in 30+ countries. Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. We achieve this by optimizing every lever of their commercial strategy &ndash; product, price, innovation, marketing, and sales &ndash; based on deep insights into what customers want and value. With 40 years of experience in monetization topics of all kinds, we are regarded as the world&rsquo;s leading pricing and growth specialist.
 
 
 Simon-Kucher is an Equal Employment Opportunity (&ldquo;EEO&rdquo;) employer. Our employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, marital status, veteran or military status, or any other legally protected status.
 
 
 We believe in building a culture that embraces belonging, creating an environment in which our people feel valued, are able to be themselves and feel their contribution matters. If we get that right, great things will happen; people will grow faster, innovate, feel valued, and create better outcomes for everyone &ndash; our people, our clients and, of course, our business.
 
 
 Simon-Kucher North America Talent Acquisition Team
 
 
 RecruitingNorthAmerica@simon-kucher.com
 
 
 simon-kucher.com/careers
</div>

Administrative Assistant

City of Houston, TX

<div><div><div><h2 class="jobSectionHeader">POSITION OVERVIEW</h2></div> 
<div> 
Applications accepted from: *HITS Internal EIS Division to apply* 
Division: EIS 
Job Title: IT Specialist - Infrastructure 
Location: Houston, TX 
Job Type: Full-Time
Position Overview 
 The City of Houston is seeking a skilled IT Specialist to support wireless communications for public safety departments. This role focuses on lifecycle management, troubleshooting, and administration of cellular devices and services vital to public safety operations. The ideal candidate will have hands-on experience with smartphones, tablets, hotspots, and other wireless equipment, as well as strong collaboration skills for working with carriers, vendors, and internal technical teams.
Key Responsibilities<ul><li>
Perform MACD (Move, Add, Change, Disconnect) activities for all City-issued cellular and wireless devices, including smartphones, tablets, hotspots, modems, and specialized public safety equipment.</li><li>
Serve as primary point of contact for wireless carrier support, including opening and managing tickets with cellular vendors for device issues, service interruptions, coverage gaps, and in-building coverage concerns.</li><li>
Conduct monthly reviews of carrier invoices, usage reports, and zero-usage summaries; identify unused or underutilized services and take action for suspension or disconnection.</li><li>
Enroll, configure, and maintain all City-owned mobile devices in Microsoft Intune; ensure compliance with City security requirements and mobile device management policies.</li><li>
Collaborate with internal IT teams to troubleshoot and resolve escalated or complex mobile device issues.</li><li>
Open and manage support cases with Microsoft, cellular carriers, or other vendors as needed to resolve technical problems.</li><li>
Assist with testing, evaluating, and deploying new wireless devices, services, and technologies that support public safety users.</li><li>
Maintain accurate documentation of wireless assets, service plans, issue resolutions, and service changes.</li><li>
Provide customer service and technical assistance to public safety personnel, ensuring devices remain operational and reliable for mission-critical use.</li></ul></div>
<div><h2 class="jobSectionHeader">MINIMUM REQUIREMENTS</h2></div> 
<div> 
KNOWLEDGE: Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field. Related professional experience may be substituted for the education requirement on a year-for-year basis. 
 
EXPERIENCE: At least three (3) years of technology experience supporting IT infrastructure including networks, security, and hardware. System-specific technical certifications may be considered for substitution for 1 year of experience. 
<ul><li>
Experience supporting mobile devices, wireless carrier services, or telecommunications environments.</li><li>
Familiarity with mobile device lifecycle processes, including procurement, activation, configuration, and deactivation.</li><li>
Working knowledge of Microsoft Intune or other mobile device management platforms.</li><li>
Ability to review billing reports and identify service anomalies or cost-saving opportunities.</li><li>
Strong troubleshooting skills for cellular service issues, device performance problems, and connectivity concerns.</li><li>
Excellent communication skills and ability to work effectively with vendors and cross-functional teams.</li><li>
Strong organizational skills and attention to detail.</li></ul></div>
<div><h2 class="jobSectionHeader">PREFERENCES</h2></div>
<div>**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.** 
<ul><li>
Experience working in public safety, government, or similarly mission-critical environments.</li><li>
Knowledge of in-building coverage systems, cellular signal testing, or carrier escalation processes.</li><li>
Certifications such as CompTIA A+, Network+, or Microsoft mobility-related certifications.</li><li>
CJIS required.</li></ul></div>
<div><h2 class="jobSectionHeader">GENERAL INFORMATION</h2></div>
<div>GENERAL INFORMATION:<div>
SELECTION/SKILLS TEST REQUIRED
The selection process will involve application review and/or interview.
SAFETY IMPACT POSITION - No 
 
Pay Grade - 22 
 
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov or call (346) 887-3238.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm
If you need special services or accommodations, call (346) 887-3238.
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE EQUAL OPPORTUNITY EMPLOYER
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.</div></div></div></div>
 <div><div><div><div>Employer</div>
<div>City of Houston</div>
</div></div><div><div><div>Address</div>
<div>901 Bagby St 
 
Houston, Texas, 77002
</div></div></div><div><div><div>Website</div>
<div>https://www.houstontx.gov/</div></div></div></div>

IT Specialist - Infrastructure

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