dispatcher

banquet server

caterer / server

host/hostess

secretary

server

LTM Limited

<div>Role description 
Location:Houston, TX (5 days onsite)

Job Title IT Service Desk Agent

Responsibilities
<ul>
<li>First Point of Contact Serve as the initial point of contact for end users seeking technical assistance via phone email or chat</li>
<li>Remote Troubleshooting Perform remote troubleshooting using diagnostic techniques and relevant questions</li>
<li>Solution Determination Analyze issues and determine the best solution based on customer details</li>
<li>Problem Solving Guide customers through problem solving steps</li>
<li>Escalation Escalate unresolved issues to the appropriate support level</li>
<li>Documentation Maintain accurate logs of events problems and resolutions</li>
<li>Feedback Relay customer feedback or suggestions to internal teams</li>
<li>Improvements Identify process improvements and suggest enhancements</li>
</ul>
Requirements and Skills
<ul>
<li>Experience 5 years in a help desk or customer support role</li>
<li>Computer Literacy Understanding of computer systems mobile devices and software applications</li>
<li>ITIL Knowledge Knowledge of ITIL fundamentals ITIL Foundations Preferred</li>
<li>Communication Excellent communication skills in English</li>
<li>Customer Centric Customer oriented and patient</li>
<li>Education BSc BA Computer Science or a relevant field</li>
<li>24x7 eyes on glass monitoring and Email s for OnPrem servers physical Virtual Storage Backup and Network devices APs WLCs Circuits Routers Switches Firewalls F5s These events need to be documented and updated in ServiceNow</li>
<li>Azure infrastructure dashboard monitoring</li>
<li>Drive SOP based resolution for issues such as Server disk full Disk errors CPU usage errors Memory errors corrupt OS Boot issues NW device updown backup job failures</li>
<li>Unauthorized change monitoring via config mgmt tool</li>
<li>Team will be responsible to monitor failed OS patches perform server reboots and escalation to L3</li>
<li>ServiceNow ticket creation and escalation to L2L3 Team as appropriate</li>
<li>Initiate MIM for Critical tickets P1s Major Incidents</li>
<li>Vendor coordination for hardware issues and RMA with vendors Example Cisco VMWare HyperFlex Nimble Acronis</li>
<li>Coordinate w ISP for circuit issues restoration Example ATT Comcast Verizon Lumen</li>
<li>has context menu</li>
</ul>
Note
<ul>
<li>Shift timing will be 247 rotational</li>
<li>No WFHHybrid options need to report client office from Day1</li>
</ul> 
Skills 
Mandatory Skills : Jira Service Desk, Servicedesk, Windows Server 
Other details 
Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (&ldquo;LTIM&rdquo;):

Benefits and Perks:
<ul>
<li>Comprehensive Medical Plan Covering Medical, Dental, Vision</li>
<li>Short Term and Long-Term Disability Coverage</li>
<li>401(k) Plan with Company match</li>
<li>Life Insurance</li>
<li>Vacation Time, Sick Leave, Paid Holidays</li>
<li>Paid Paternity and Maternity Leave</li>
</ul>
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. 
Benefits 
Compensation range: $60,000.00 to $65,000.00 per year 
About LTM 
LTM is an AI-centric global technology services company and the Business Creativity partner to the world&rsquo;s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI &mdash; enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM &mdash; a Larsen &amp; Toubro company &mdash; owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/</div>

Service Desk Engineer

SynergenX Health Holdings

<div><h1 class="jobSectionHeader">Junior Data Engineer</h1>
SynergenX Health 
Houston, TX 77070
Salary: $110,000&ndash;$125,000 annually
Job Type: Full-Time | Exempt
Schedule: Monday&ndash;Friday | 8:00 AM &ndash; 5:00 PM
Work Location: 100% Onsite &ndash; Northwest Houston Corporate Headquarters<h1 class="jobSectionHeader">
Launch Your Data Engineering Career with a Growing Healthcare Leader</h1>
At SynergenX Health, technology and data are at the heart of how we improve patient care and drive business decisions. As one of the nation's leading hormone optimization and wellness organizations, we're investing in a modern Azure-based data platform to support our continued growth.
We're looking for a motivated Junior Data Engineer with 2&ndash;3 years of professional experience who is eager to expand their technical skills while contributing to enterprise-scale data solutions. This is an outstanding opportunity to work alongside experienced data professionals, gain hands-on experience with cloud technologies, and help build the future of healthcare analytics.
This position works directly with our Data Engineering team and business stakeholders and requires daily onsite collaboration at our Corporate Headquarters in Northwest Houston.<h1 class="jobSectionHeader">
What You'll Do</h1><ul><li>
Develop and maintain enterprise ETL/ELT data pipelines.</li><li>
Write, optimize, and troubleshoot SQL queries and stored procedures.</li><li>
Support enterprise data integration across multiple business systems.</li><li>
Build and maintain Power BI datasets and reporting solutions.</li><li>
Monitor scheduled data jobs and resolve data quality issues.</li><li>
Assist with Azure Data Factory data pipelines and cloud-based data solutions.</li><li>
Support Azure SQL databases and data warehouse initiatives.</li><li>
Develop basic automation using Python.</li><li>
Assist with API integrations and data imports.</li><li>
Document technical processes, workflows, and data architecture.</li><li>
Participate in Agile planning, testing, and code reviews.</li><li>
Collaborate with senior engineers on enterprise data initiatives.</li><li>
Continuously develop new technical skills and stay current with Microsoft Azure technologies.</li></ul><h1 class="jobSectionHeader">
What You'll Bring</h1><h3 class="jobSectionHeader">
Required Qualifications</h3><ul><li>
Bachelor's degree in Computer Science, Information Systems, Engineering, Mathematics, or a related technical discipline.</li><li>
2&ndash;3 years of professional Data Engineering or SQL Development experience.</li><li>
Experience writing SQL queries and stored procedures.</li><li>
Experience supporting or developing ETL/ELT data pipelines.</li><li>
Experience with Microsoft SQL Server.</li><li>
Working knowledge of Python.</li><li>
Experience with Microsoft Power BI.</li><li>
Exposure to Microsoft Azure technologies such as Azure Data Factory, Azure SQL Database, or Azure Storage.</li><li>
Understanding of relational database concepts and data modeling fundamentals.</li><li>
Strong analytical, troubleshooting, and problem-solving skills.</li><li>
Excellent verbal and written English communication skills with the ability to collaborate effectively across technical and business teams.</li></ul><h1 class="jobSectionHeader">
Ideal Technical Stack</h1>
Candidates should have experience with many of the following technologies:<h3 class="jobSectionHeader">
Databases</h3><ul><li>
Microsoft SQL Server</li><li>
Azure SQL Database</li><li>
SQL Query Development</li><li>
Stored Procedures</li><li>
Query Optimization</li></ul><h3 class="jobSectionHeader">
Data Engineering</h3><ul><li>
Azure Data Factory</li><li>
ETL / ELT Development</li><li>
Data Integration</li><li>
Data Validation</li><li>
Data Warehousing Fundamentals</li></ul><h3 class="jobSectionHeader">
Programming</h3><ul><li>
SQL</li><li>
Python</li><li>
REST APIs</li><li>
JSON</li></ul><h3 class="jobSectionHeader">
Business Intelligence</h3><ul><li>
Microsoft Power BI</li><li>
Power Query</li><li>
Basic DAX</li></ul><h3 class="jobSectionHeader">
Cloud</h3><ul><li>
Microsoft Azure</li><li>
Azure Storage</li></ul><h3 class="jobSectionHeader">
Version Control</h3><ul><li>
Git</li><li>
Azure DevOps (Preferred)</li></ul><h3 class="jobSectionHeader">
Preferred Experience</h3><ul><li>
Healthcare data</li><li>
Enterprise reporting</li><li>
Data governance concepts</li><li>
Azure Synapse Analytics (Exposure)</li><li>
Azure Databricks (Exposure)</li></ul><h1 class="jobSectionHeader">
Why Join SynergenX?</h1><ul><li>
Competitive salary: $110,000&ndash;$125,000</li><li>
Medical, Dental, and Vision Insurance</li><li>
401(k) with Company Match</li><li>
Paid Time Off and Paid Holidays</li><li>
Company-Paid Life Insurance</li><li>
Short &amp; Long-Term Disability</li><li>
Employee Assistance Program</li><li>
Professional development opportunities</li><li>
Stable, rapidly growing healthcare organization</li><li>
Exposure to enterprise Azure technologies</li><li>
Opportunity to learn from experienced Data Engineers and technical leadership</li></ul><h1 class="jobSectionHeader">
Work Environment</h1>
This is a 100% onsite position located at our Corporate Headquarters in Houston, Texas (77070).
Candidates must be able to work onsite Monday through Friday beginning on their first day of employment.
Local Houston-area candidates who can reliably commute to our Northwest Houston office are strongly preferred.<h1 class="jobSectionHeader">
Employment Requirements</h1><ul><li>
Must be legally authorized to work in the United States.</li><li>
SynergenX Health is unable to provide current or future employment visa sponsorship for this position.</li><li>
Successful completion of all pre-employment screening requirements.</li><li>
Occasional travel may be required.</li></ul><h1 class="jobSectionHeader">
Why This Opportunity?</h1>
This is more than an entry-level Data Engineering position&mdash;it's an opportunity to build a long-term career with a company investing heavily in its technology future. You'll gain hands-on experience with enterprise Azure data platforms, collaborate with experienced engineers, and work on projects that directly support executive decision-making and improve patient care across a nationwide healthcare organization.
If you're passionate about data, enjoy solving technical challenges, and are ready to grow your career with a collaborative team, we'd love to hear from you.<h1 class="jobSectionHeader">
Equal Employment Opportunity</h1>
SynergenX Health is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and making employment decisions based on qualifications, merit, and business needs. We consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state, or local law.
***Please do not email the company or company representatives directly. Applications must be submitted here in order to be considered***
iHsR2jKzIR</div>

Junior Data Engineer

Starbucks

<div>Crafting the world&rsquo;s finest coffee, one meaningful moment at a time
We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone&rsquo;s day. Whether it&rsquo;s a warm smile or remembering a favorite order, you create moments that matter. If you thrive in a fast-paced environment, love engaging with people, and take pride in your work, we&rsquo;d love to have you on our team.
We are invested in your growth journey, empowered through developmental experiences as well as our industry leading benefits. 

<h4 class="jobSectionHeader">
Summary of Experience</h4><ul><li>
No previous experience required</li></ul><h4 class="jobSectionHeader"> 
Basic Qualifications</h4><ul><li>
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation</li><li>
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays</li><li>
Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation</li><li>
Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication</li><li>
Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients</li><li>
Available to perform many different tasks within the store during each shift</li></ul><h4 class="jobSectionHeader"> 
Required Knowledge, Skills and Abilities</h4><ul><li>
Ability to learn quickly</li><li>
Ability to understand and carry out oral and written instructions and request clarification when needed</li><li>
Strong interpersonal skills</li><li>
Ability to work as part of a team</li><li>
Ability to build relationships</li></ul> 
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Starbucks also offers eligible partners participation in a 401(k)-retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor&rsquo;s degree through Arizona State University&rsquo;s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.
For additional information regarding partner perks and more detailed information regarding benefits, go to starbucksbenefits.com. 
At Starbucks, it is typical for new partners to be hired at the entry point of the range for their role, which is based upon geographic location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate. 
Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.</div>

barista - Store# 50930, MEMORIAL DR. & WYCLIFFE

ePlus

Support TechnicianWe are seeking a skilled Support Technician to join our team for a long-term project supporting our ePlus customer. The ideal candidate will have experience with break/fix, imaging, and configurations, as well as technical expertise in areas such as asset tagging. Experience repairing client equipment is a plus.Responsibilities will include:<ul><li>Updating break/fix tickets and providing technical support</li><li>Imaging and configuring equipment</li><li>Asset tagging and management</li><li>Working collaboratively with the ePlus team</li></ul>Requirements:<ul><li>Reliable transportation to and from the office</li><li>Availability to work 8:00AM-5:00PM, Monday-Friday</li><li>Technical experience with imaging, configuration, and asset management</li><li>Strong problem-solving skills and attention to detail</li><li>HP Repair is a plus</li></ul>If you have a strong technical background and excellent communication skills, we encourage you to apply for this exciting opportunity!Job Types: Full-time, ContractPay: $18.00 - $21.00 per hourWork Location: In person

Support Technician

Audubon Companies

<div>
 
 JOB DESCRIPTION:
 
 
 
 The Director of Information Technology is responsible for leading the Information Technology function and advancing the company&rsquo;s enterprise technology strategy. This role provides strategic direction, operational oversight, and technical leadership for the planning, development, implementation, security, and support of IT systems across the organization.
 
 
 The Director of Information Technology ensures that Audubon&rsquo;s technology infrastructure, systems, cybersecurity practices, and support services align with business objectives, regulatory requirements, operational needs, and long-term growth plans. This position works closely with executive leadership, business units, internal teams, and external service providers to deliver secure, reliable, cost-effective, and scalable technology solutions.
 
 
 
 PRIMARY RESPONSIBILITIES:
 
 
 
 Strategic Leadership and Governance
 
 
 <ul>
 <li>
 Lead the overall management, planning, and direction of the Information Technology Department.
 </li>
 <li>
 Develop and execute an enterprise IT strategy that supports Audubon&rsquo;s corporate goals and operational priorities.
 </li>
 <li>
 Provide technology guidance and recommendations to senior leadership through presentations, business cases, and strategic advocacy.
 </li>
 <li>
 Establish, maintain, and continuously improve IT policies, procedures, standards, and governance practices.
 </li>
 <li>
 Oversee the development, documentation, and implementation of IT processes, controls, and operating procedures.
 </li>
 <li>
 Help manage the organization&rsquo;s Information Security Management System, including related policies, controls, documentation, and continuous improvement activities.
 
 
 </li>
 </ul>
 Technology Infrastructure and Operations
 
 
 <ul>
 <li>
 Oversee the deployment, monitoring, maintenance, upgrade, and support of enterprise IT systems, including servers, networks, firewalls, routers, endpoints, software platforms, and related infrastructure.
 </li>
 <li>
 Ensure the reliability, availability, performance, and security of IT systems and services.
 </li>
 <li>
 Manage server infrastructure, including installation, maintenance, upgrades, backups, patching, security, and lifecycle planning.
 </li>
 <li>
 Develop and maintain standards and specifications for hardware, software, networking, systems, and enterprise technology use.
 </li>
 <li>
 Coordinate with managed service providers, vendors, and technology partners for infrastructure management, cybersecurity solutions, network equipment, system upgrades, and technical support.
 </li>
 <li>
 Oversee the purchase, licensing, inventory, and lifecycle management of computer hardware, software, systems, and IT supplies.
 
 
 </li>
 </ul>
 Cybersecurity, Risk, and Business Continuity
 
 
 <ul>
 <li>
 Develop, implement, and maintain internal controls to protect information systems, data, applications, and network resources.
 </li>
 <li>
 Ensure appropriate access controls, security procedures, backup processes, licensing controls, system upgrade practices, and disaster recovery plans are in place.
 </li>
 <li>
 Lead planning and execution for cybersecurity, incident response, data protection, business continuity, and disaster recovery.
 </li>
 <li>
 Monitor and improve the organization&rsquo;s security posture in coordination with internal stakeholders and external service providers.
 </li>
 <li>
 Ensure IT practices support compliance with applicable business, contractual, regulatory, and security requirements.
 </li>
 <li>
 Budgeting, Resource Management, and Vendor Oversight
 </li>
 <li>
 Develop, administer, and manage the Information Technology budget based on business needs, strategic priorities, risk considerations, and cost-effectiveness.
 </li>
 <li>
 Evaluate technology investments, vendor proposals, service agreements, and licensing requirements.
 </li>
 <li>
 Ensure IT operations and initiatives are delivered within approved budgets and aligned with business value.
 </li>
 <li>
 Coordinate technology procurement activities and maintain effective vendor relationships.
 </li>
 <li>
 Manage, direct, and prioritize major IT projects to ensure successful delivery of corporate objectives.
 
 
 </li>
 </ul>
 Team Leadership and Staff Development
 
 
 <ul>
 <li>
 Lead, supervise, develop, and evaluate Information Technology personnel.
 </li>
 <li>
 Assign priorities, responsibilities, and resources to ensure department objectives are achieved.
 </li>
 <li>
 Select, train, mentor, and support IT staff to build technical capability, accountability, and service excellence.
 </li>
 <li>
 Prepare, review, and revise IT department job descriptions as needed.
 </li>
 <li>
 Make recommendations regarding staffing, assignments, retention, performance management, discipline, and employment decisions.
 
 
 </li>
 </ul>
 Communication and Business Partnership
 
 
 <ul>
 <li>
 Serve as a technology advisor to leadership and business units.
 </li>
 <li>
 Translate complex technical concepts into clear business terms for executives, managers, and non-technical stakeholders.
 </li>
 <li>
 Partners with departments across the organization to identify technology needs, improve processes, and implement effective solutions.
 </li>
 <li>
 Promote a service-oriented IT culture focused on responsiveness, reliability, security, and continuous improvement.
 
 
 </li>
 </ul>
 
 EXPERIENCE AND SKILL REQUIREMENTS:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, Management Information Systems, Cybersecurity, Engineering, or a related field required.
 </li>
 <li>
 10+ years total IT experience; 5+ years leadership experience.
 </li>
 <li>
 Preferred Certifications: CISM, CISSP, ITIL, or PMP
 </li>
 <li>
 Strong knowledge of enterprise IT systems, computer networks, servers, hardware, software, cybersecurity, cloud services, and business applications.
 </li>
 <li>
 Experience with application development, implementation, system integration, and technology lifecycle management.
 </li>
 <li>
 Ability to manage budgets, personnel, projects, vendors, policies, and department operations.
 </li>
 <li>
 Strong understanding of IT governance, cybersecurity, disaster recovery, access control, backup procedures, licensing, and internal controls.
 </li>
 <li>
 Excellent organizational, communication, presentation, analytical, and interpersonal skills.
 </li>
 <li>
 Ability to explain technology solutions, risks, and recommendations to senior management and business stakeholders.
 </li>
 <li>
 Demonstrated ability to lead teams, manage competing priorities, and deliver technology initiatives that support business objectives.
 </li>
 <li>
 Experience in engineering, construction, energy, industrial services preferred.
 
 
 </li>
 </ul>
 
 No Recruiters, please!
 
 
 
 Equal Opportunity Employer/Veterans/Disabled
</div>

Director of Information Technology

Pros.

<div>Service Desk Specialist I
About PROS:
PROS, Inc. is the leading offer management provider to the airline industry, helping airlines deliver seamless retail experiences designed to maximize revenue and margin growth. Powered by AI, the PROS Platform enables commercial teams to align capacity with demand and coordinate pricing, merchandising and offer strategies to construct and market optimal offers in real time. By optimizing every customer interaction, PROS helps airlines improve revenue performance and quality, increase commercial agility, attract more customers and build lasting loyalty. Learn more at pros.com.
Day in the Life of the Service Desk Specialist I:
Reporting to the Manager of the Service Desk, the Service Desk Specialist I is responsible for delivering technical support and resolving end-user issues through in-person, hands-on assistance at the desktop level. This role serves as the first point of contact for internal technology inquiries, providing troubleshooting, diagnosis, escalation, and resolution of hardware, software, and system-related issues. The Service Desk Specialist I assist with hardware and software evaluations and may prepare incident and service desk performance reports. The Service Desk Specialist helps differentiate PROS airline solutions by providing first-class customer service and ensuring a seamless technology experience for employees and customers.
Key responsibilities include:<ul><li>
Delivers exceptional, customer-focused technical support and service.</li><li>
Microsoft Windows 11 and Apple Mac OSX support</li><li>
Serve as technical resource / escalation point for all requests / tickets.</li><li>
Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring printers, systems and applications.</li><li>
Monitor and test fixes to ensure problems have been adequately resolved.</li><li>
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.</li><li>
May track and analyze trends in Service Desk requests and generate statistical reports as requested.</li><li>
Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.</li><li>
Attend training seminars, conferences, and trade shows to broaden knowledge of current and future Help Desk issues and technologies</li></ul>
Required Qualifications - About you:
We are looking for candidates who possess the combination of the following achievements, skills, and behaviors:<ul><li>
Strong knowledge of computer hardware.</li><li>
Strong knowledge of desktop and server operating systems.</li><li>
Knowledge of MS Office, Current Windows and Apple Mac Operating Systems</li><li>
Prior application support experience with and knowledge of programming languages.</li><li>
Working knowledge of a range of diagnostic utilities.</li><li>
Ability to work collaboratively with peers and internal clients.</li><li>
Ability to prioritize tasks and focus on assigned projects.</li><li>
Knowledge of Conference Room AV equipment is a plus</li><li>
Working knowledge of Intune and JAMF is a plus</li></ul> 
Highly Preferred:<ul><li>
Bachelor&rsquo;s Degree in computer science, information sciences, or related field</li><li>
One to two years of work experience in fast paced environment providing IT customer service/support</li><li>
Certifications in various software products considered a plus</li></ul>
AI Fluency &amp; Growth Mindset- We welcome candidates who:<ul><li>
Understand core AI concepts and apply them ethically to enhance productivity, insights, and decision-making.</li><li>
Craft effective prompts to optimize the quality and relevance of AI-generated outputs.</li><li>
Explore and apply agentic AI systems, using or managing autonomous agents to streamline workflows and automate tasks.</li><li>
Leverage AI tools to boost efficiency, creativity, and innovation in their daily work.</li><li>
Stay curious and adaptable, continuously experimenting with AI-driven solutions to elevate team performance and customer impact.</li></ul>
Work Environment:
Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, and interpret numerical data.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
PROS Core Values:<ul><li>
We are Owners</li></ul>
We look for every opportunity to create a better PROS and a better experience for our customers &ndash; and we hold ourselves accountable.<ul><li>
We are Innovators</li></ul>
We think creatively to find new paths to success &ndash; for our people, our customers and our business.<ul><li>
We Care</li></ul>
We are centered on caring for the people, businesses, and communities we serve.
Why Join PROS? 
PROS culture and its extraordinary people are at the core of our success. We are passionate about what we do and relentless in delivering on our promises. 
Our commitment to customer success inspires us to think smarter and dream bigger, empowering airlines to achieve more than they ever imagined through intelligent offer and revenue optimization. 
At PROS, we foster a culture of care, where people feel supported to grow, innovate, and bring their best selves to work&mdash;every day. From flexible ways of working to continuous learning, we empower our teams to thrive both personally and professionally. 
Join PROS, a dedicated travel technology company with nearly 40 years of proven airline expertise and a long runway for future growth, now powering the future of AI-driven airline retailing. If you want to be part of something exceptional, help us shape how airlines compete, innovate, and win.
PROS Core Values<ul><li>
We are Owners</li></ul>
We look for every opportunity to create a better PROS and a better experience for our customers &ndash; and we hold ourselves accountable.<ul><li>
We are Innovators</li></ul>
We think creatively to find new paths to success &ndash; for our people, our customers and our business.<ul><li>
We Care</li></ul>
We are centered on caring for the people, businesses, and communities we serve.</div>

Service Desk Specialist I