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receptionist/administrative assistant Jobs in Houston

receptionist/administrative assistant

front desk agent

Dreamscape Hospitality

<div>
 
 Description
 
 
 
 
 Position Overview - Experienced Front
 
 
 Desk
 
 
 Agent
 
 
 
 Across Hyatt, we believe our guests select Hyatt because of our caring and attentive
 
 
 associates who are focused on providing authentic hospitality and meaningful
 
 
 experiences to each and every guest. Hyatt is a place where high expectations aren't
 
 
 just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors
 
 
 to exciting challenges in the hospitality industry. Your role will be to ensure that the high standards of Hyatt Regency Houston West are delivered graciously and thoughtfully every day in every interaction with our guests. As part of our team, you are expected to exemplify genuine care and an above and beyond, can do attitude with guests across the hotel. We are inviting experienced Front Desk Agents an opportunity to join our team and share the responsibility of providing a warm, welcoming, and seamless check-in and check-out experience for our guests. This individual must embody the highest standards of service, professionalism, and discretion while anticipating guest needs and delivering memorable moments at every interaction.
 
 
 Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet and welcome guests with warmth and professionalism upon arrival.
 </li>
 <li>
 Perform accurate and efficient check-in and check-out procedures in accordance with Hyatt Brand Standards
 </li>
 <li>
 Maintain a strong knowledge of all hotel services, offerings, and local attractions to confidently assist guests.
 </li>
 <li>
 Handle guest inquiries, requests, and concerns promptly, professionally, and empathetically.
 </li>
 <li>
 Coordinate with all departments to ensure a seamless guest experience.
 </li>
 <li>
 Maintain accurate guest profiles and preferences to enhance personalization.
 </li>
 <li>
 Process payments and maintain accurate cash and credit card handling procedures.
 </li>
 <li>
 Meet the Front Office KPI goals. (HOTSOS Ticket follow up, 50% WOH Enrollment Goal, 90% WOH Recognition, answers chats within 2 minuets, &amp; exceptional customer service scores).
 </li>
 <li>
 Uphold the integrity, confidentiality, and luxury brand standards of the property.
 </li>
 <li>
 Continuously seek opportunities to exceed guest expectations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 2&ndash;3 years of front desk experience in a 4- or 5-star luxury hotel or resort required.
 </li>
 <li>
 Exceptional interpersonal and communication skills (both verbal and written).
 </li>
 <li>
 Proficient in property management systems (e.g., Opera, CA, or similar).
 </li>
 <li>
 Impeccable grooming, professional appearance, and polished demeanor.
 </li>
 <li>
 Strong attention to detail, time management, and problem-solving skills.
 </li>
 <li>
 Ability to remain calm and gracious under pressure.
 </li>
 <li>
 Flexible schedule, including evenings, weekends, and holidays as needed.
 </li>
 <li>
 Multilingual skills are a plus.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Opportunities for career development and internal growth
 </li>
 <li>
 A supportive and inspiring team culture
 </li>
 <li>
 Discounts on hotel stays, dining, and services
 
 
 </li>
 </ul>
 
 Join us in redefining luxury hospitality.
 
 Apply now to become a part of a team where excellence is the standard, and every guest interaction is an opportunity to create something extraordinary.
 
 
 
 Compensation
 
 
 
 Competitive salary, commensurate with experience.
 
 
 
 Equal Employment Opportunity
 
 
 
 Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.
 
 
 This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
 
 
 Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
 
 
 
 Requirements
 
 
 
 Physical Requirements:
 
 
 Ability to stand, walk, and remain on feet for extended periods.
 
 
 Ability to lift and carry up to 5 pounds occasionally (consider adjustments based on specific needs).
 
 
 Visual and auditory ability to interact with guests, answer phones, and perform job duties safely.
 
 
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
</div>

Front Desk Agent

Holiday Inn

Job Overview We are seeking a dynamic and friendly Front Desk Agent to be the welcoming face of our organization. In this vital role, you will serve as the first point of contact for visitors, clients, and team members, ensuring a positive and professional experience at all times. Your energetic approach and excellent organizational skills will help maintain smooth office operations, manage multi-line phone systems, and support various administrative functions. This paid position offers an exciting opportunity to develop your office management expertise while delivering exceptional customer service in a fast-paced environment.Responsibilities<ul><li>Greet visitors warmly and direct them appropriately, ensuring a positive first impression</li><li>Manage multi-line phone systems with professionalism, answering inquiries and transferring calls efficiently</li><li>Handle incoming and outgoing correspondence, including emails, mail, and packages</li><li>Maintain accurate records through data entry, filing, and proofreading documents for clarity and accuracy</li><li>Support office management tasks such as calendar management, appointment scheduling, and coordinating meetings</li><li>Assist with clerical duties including typing, document preparation, and maintaining organized files</li><li>Provide exceptional customer support by addressing inquiries promptly and courteously using phone etiquette and strong communication skills</li></ul>Requirements<ul><li>Proven experience in office management or administrative roles with strong clerical skills</li><li>Excellent computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications</li><li>Familiarity with QuickBooks or bookkeeping experience is a plus</li><li>Bilingual abilities are highly desirable to assist diverse client needs</li><li>Strong organizational skills with the ability to multitask efficiently in a busy environment</li><li>Previous experience as a front desk or medical/dental receptionist preferred</li><li>Demonstrated time management skills with the ability to prioritize tasks effectively</li><li>Exceptional phone etiquette and customer service orientation to create a welcoming atmosphere</li></ul>Join us as a Front Desk Agent to be an essential part of our team! Your enthusiasm, organizational prowess, and commitment to excellence will help us deliver outstanding service while supporting the daily operations of our organization. This paid role is perfect for those eager to grow their administrative expertise in a lively and supportive environment.Job Types: Part-time, Full-timePay: $12.00 - $16.00 per hourWork Location: In person

Front Desk/Night Auditor

Sheraton

<div>At HRI Hospitality, we offer a unique perspective on hotel ownership and management.
We&rsquo;re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.
We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!<h1 class="jobSectionHeader">
JOB DESCRIPTION</h1>
Job Title: Guest Services Agent
Department: Front Office
Supervision Exercised: NONE
Supervision Received: Front Office Supervisor and Front Office Manager
MINIMUM REQUIREMENTS
Education<ul><li>
High school diploma preferred.</li></ul>
Experience<ul><li>
Previous hospitality or customer service experience preferred.</li><li>
Experience with hotel Property Management Systems (PMS) a plus.</li></ul>
Skills and Knowledge
<ul><li>Strong customer service and communication skills.
</li><li>Ability to multitask in a fast-paced environment.</li><li>
Basic computer and data-entry proficiency.</li><li>
Problem-solving and conflict-resolution ability.</li><li>
Professional, friendly, and welcoming demeanor.</li></ul><h2 class="jobSectionHeader">
Job Duties and Responsibilities</h2><ul><li>
Greet, register, and check guests in/out efficiently and courteously.</li><li>
Respond to guest inquiries, requests, and concerns promptly and professionally.</li><li>
Handle payments, room assignments, and reservation changes accurately.</li><li>
Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.</li><li>
Maintain a clean and organized front desk and lobby area.</li><li>
Willingness to work varied shifts, including weekends and holidays.</li></ul>
#HRIElevate1
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.</div>

Guest Services Agent

Dave & Buster's

<div>Job Description:
Dave &amp; Buster&rsquo;s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave &amp; Buster&rsquo;s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave &amp; Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.
<h2 class="jobSectionHeader">NITTY GRITTY DETAILS:
</h2><ul><li>Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
</li><li>Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
</li><li>Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
</li><li>Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
</li><li>Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
</li><li>Reviews the cleanliness and organization of the Front Desk and Host station.
</li><li>Ensures all menus are stocked and properly cleaned and maintained.
</li><li>Checks for restocking of necessary supplies.
</li><li>Brings all areas up to standard.
</li><li>Discusses problem areas with Manager
</li><li>Conducts merchandise inventory during and after shift, if applicable.
</li><li>Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
</li><li>Notifies Manager of any Guest that is perceived to be unhappy.
</li><li>Assists other Team Members as needed or as business dictates
</li><li>Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
</li><li>Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
</li><li>Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
</li><li>Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
</li><li>Delivers silverware as Guests are seated.
</li><li>Makes timely and accurate calculations of bill transactions.
</li><li>Greets and assists Guests efficiently and with a smile while processing transactions.
</li><li>Is responsible for the reconciliation of any monies from their banks.
</li><li>Completes &ldquo;To Go&rdquo; order transactions for Guests and ensures accuracy.
</li><li>Sells merchandise from the Front Desk, if applicable.
</li><li>Must be friendly and able to smile frequently.
</li><li>Restaurant, retail, or cashier experience preferred, but not required.
</li><li>Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&amp;B.
</li><li>Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
</li><li>Must demonstrate ability to read and communicate in English.
</li><li>Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
</li><li>Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention.
</li><li>Must be at least 16 years of age.
</li></ul><h1 class="jobSectionHeader">Requirements
</h1><h2 class="jobSectionHeader">STUFF OUR ATTORNEYS MAKE US WRITE:
</h2>The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
<ul><li>Work days, nights, and/or weekends as required.
</li><li>Work in noisy, fast paced environment with distracting conditions.
</li><li>Read and write handwritten notes.
</li><li>Lift and carry up to 30 pounds.
</li><li>Move about facility and stand for long periods of time.
</li><li>Walk or stand 100% of shift.
</li><li>Reach, bend, and stoop frequently.
</li></ul>The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave &amp; Buster&rsquo;s is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Salary Range:
7.25
<ul><li></li></ul>12
We are an equal opportunity employer and participate in E-Verify in states where required.</div>

Front Desk / Host

Stratton Amenities

<div>Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients. 
We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise. The ideal candidate is passionate about providing exceptional hospitality and guest experiences. 
We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments. 
Position Requirements 
<ul><li>
Excellent verbal and written communication skills 
</li><li>
Excellent problem-solving skills 
</li><li>
Takes pride and ownership in the position and property 
</li><li>
Ability to listen and react quickly to residents&rsquo; and guests&rsquo; requests in a genuine manner 
</li><li>
Have at least two year of hospitality experience 
</li><li>
Possess amazing interpersonal skills and exceptional guest service abilities 
</li><li>
Be organized, proactive, productive and self-motivated showing a positive attitude 
</li><li>
Maintain a neat and professionally well-groomed appearance 
</li><li>
Think clearly, quickly and efficiently and make concise decisions even under pressure</li></ul> 
Main Responsibilities 
<ul><li>
Greet and direct residents and visitors with a pleasant attitude 
</li><li>
Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations 
</li><li>
Cultivate and retain cohesive relationships with residents, vendors and contractors 
</li><li>
Professional telephone etiquette and message delivery 
</li><li>
Accurately log guest packages, ensure timely delivery and perform package inventory audits 
</li><li>
Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security 
</li><li>
Assist in the scheduling and completion of all amenities&rsquo; requests including local transportation, residents&rsquo; move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc. 
</li><li>
Ability to maintain confidentiality 
</li><li>
Must be able to work flexible schedules including nights, weekends and holidays</li></ul> 
Experience Requirements: 
<ul><li>
Experience in hospitality or upscale customer service or retail 
</li><li>
Must have experience delivering exceptional service</li></ul> 
Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.</div><div></div>

Front Desk Concierge (Floaters)

Paneled Perfection Home & Decor

Job Summary We are seeking an energetic and detail-oriented Front Desk Receptionist to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and support office management functions. Your positive attitude and organizational skills will ensure smooth daily operations, creating a professional and friendly environment for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your administrative expertise while contributing to a dynamic team.Duties<ul><li>Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly</li><li>Answer multi-line phone systems efficiently, directing calls to appropriate departments or personnel</li><li>Manage appointment scheduling and calendar coordination using tools like Google Workspace and Microsoft Office</li><li>Handle data entry, filing, and document proofreading with accuracy and attention to detail</li><li>Support office management tasks such as supply inventory, mail distribution, and basic bookkeeping using QuickBooks or similar software</li><li>Maintain organized records of visitor logs, correspondence, and administrative files</li><li>Provide excellent customer support through professional phone etiquette and personalized assistance</li></ul>Requirements<ul><li>Proven office management or clerical experience in a fast-paced environment</li><li>Strong computer literacy including proficiency with Microsoft Office (Word, Excel, Outlook), Google Workspace, and data entry skills</li><li>Experience with multi-line phone systems and excellent phone etiquette</li><li>Bilingual abilities are highly preferred to serve diverse client needs effectively</li><li>Exceptional organizational skills with the ability to prioritize tasks efficiently</li><li>Previous experience in customer service or as a medical/dental receptionist is advantageous</li><li>Ability to type quickly with high accuracy; proofreading skills are a plus</li><li>Knowledge of office management software such as QuickBooks or bookkeeping tools is desirable</li><li>Strong time management skills with the ability to handle multiple responsibilities seamlessly</li><li>Personal assistant or calendar management experience is beneficial for supporting executives or teams</li></ul>Join us as a Front Desk Receptionist and be the friendly first point of contact that sets the tone for our organization! Your enthusiasm, professionalism, and organizational prowess will help create an inviting atmosphere while ensuring operational excellence. This role is paid &mdash; we value your contribution from day one!Job Type: Full-timePay: $15.00 per hourExpected hours: 40 per weekBenefits:<ul><li>Employee discount</li></ul>Work Location: In person

Cashier/Sales Associate

Rumor Has It Nail & Med Spa

Job OverviewWoodland Heights - Situated between million dollar homes .... excellent cleintele The ideal candidate will possess strong customer service skills and have experience in the beauty industry, particularly with services such as body waxing, and facials/peels. 30% to 50% Commission for bringing your clients to the SPA and work on Commission Splits. Need highly experienced esthetcian who can do:WaxingFacialsPeelMicrodermabraisonMicroneedlingLash ExtentionsBody waxingBrazillianResponsibilities<ul><li>Manage front desk operations, including greeting clients and handling inquiries.</li><li>Provide exceptional customer service to enhance client satisfaction.</li><li>Assist with sales of beauty products and services, promoting special offers.</li><li>Maintain an organized and clean SPA</li></ul>Skills<ul><li>Strong customer service orientation with excellent communication skills.</li><li>Sales experience in a beauty or wellness setting is preferred.</li><li>Ability to manage time effectively and prioritize tasks in a fast-paced environment.</li><li>Strong organizational skills with attention to detail.</li></ul>Join our team as a Front Desk Manager where you can utilize your skills in a dynamic environment while contributing to the success of our beauty services!Job Types: Full-time, Part-time, ContractPay: From $30.00 per hourShift availability:<ul><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li></ul>Ability to Commute:<ul><li>Houston, TX 77009 (Required)</li></ul>Work Location: In person

Licensed Esthetician Commission Based - Bring your own clients

Explore 126+ Front desk agent in Houston this May. Find roles across top companies and apply now to boost your career.