front desk agent

Westmont Hospitality

<div>
 
 Job Description
 
 
 
 Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel&rsquo;s high standards of quality.
 
 
 
 Essential Job Functions
 
 
 
 This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
 
 
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 Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
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 Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
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 Verify credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers&rsquo; checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
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 Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
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 Close guest accounts at the time of check out and ensure guest&rsquo;s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
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 Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
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 Adheres to all company policies and procedures.
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 Follows safety and security procedures and rules.
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 Knows department fire prevention and emergency procedures.
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 Utilizes protective equipment.
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 Reports unsafe conditions to supervisor/manager.
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 Reports accidents, injuries, near-misses, property damage or loss to supervisor.
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 Provides for a safe work environment by following all safety and security procedures and rules.
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 All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
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 Assists other Front Desk Personnel when need.
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 Perform any related duties as requested by supervisor/manager.
 
 
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 </ul>
 
 Knowledge, Skills &amp; Abilities
 
 
 
 The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
 
 
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 Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
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 Prior hospitality experience preferred, but not required.
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 Front Desk experience from 6 months to 2 years, but not required.
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 Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
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 Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
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 Ability to read, listens, and communicates effectively in English, both verbally and in writing.
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 Ability to access and accurately input information using a moderately complex computer system.
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 Hearing and visual ability to observe and detect signs of emergency situations.
 
 
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 </ul>
 
 PHYSICAL DEMANDS
 
 
 
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 Ability to stand and move throughout front office and continuously performs essential job functions.
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 Stand 95% of shift
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 Lifting up to 25 pounds maximum.
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 Occasional twisting, bending, stooping, reaching, standing, walking.
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 Frequent talking, hearing, seeing and smiling.
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 </ul>
</div>

Front Desk Agent

GPI Management

<div>Job description:
中国城酒店式公寓前台客服<ul><li>中英文流利，沟通能力强，责任心强</li><li>能够使用 Microsoft Word， Excel创建和编辑</li><li>能供根据工作需求学习并使用其他办公软件</li><li>能够清晰有效地进行英文的口头和书面沟通</li><li>专业的面对面，电话以及邮件沟通的能力和礼仪</li><li>良好的沟通能力，表达能力，理解能力和学习能力</li></ul>
Key Responsibilities:<ul><li>
Greet and welcome guests warmly and professionally</li><li>
Manage guest check-ins and check-outs, ensuring accurate information</li><li>
Answer phone calls and address guest inquiries efficiently</li><li>
Provide guests with information about hotel facilities, services, and local attractions</li><li>
Handle guest complaints and resolve issues promptly</li><li>
Process payments and maintain accurate financial records</li><li>
Assist with night audit duties when necessary</li><li>
Keep the front desk area clean and organized</li></ul>
Qualifications:<ul><li>
(English/Chinese) skills preferred, but not required</li><li>
Strong guest relations skills with a focus on hospitality</li><li>
Proficiency in operating phone systems and managing multiple calls simultaneously</li><li>
Knowledge of front desk operations and customer service best practices</li><li>
Strong organizational and time management skills</li><li>
Ability to handle challenging situations with patience and professionalism</li><li>
Familiarity with hospitality management software is a plus</li><li>
Multilingual abilities are an asset</li></ul>
Benefits:<ul><li>
401k</li><li>
Dental insurance</li><li>
Employee discounts</li><li>
Flexible schedule</li><li>
Health insurance</li><li>
Paid time off</li><li>
Vision insurance</li><li>
Holiday Pay</li></ul>
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Front Desk Agent (Bilingual Chinese Preferred)

Marriott International

<div>Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests &mdash; as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you!
What you will have an opportunity to do:
We are looking for an Experienced Guest Services Agent to join our team! This is a dual role that will works both as a Marriott Front Desk Agent and as a 'AYS' Telephone Agent.
Position Summary: As a Front Desk Agent, you are responsible for greeting and registering guests in a warm and welcoming manner, delivering excellent guest service, and resolve guest needs to create a personized and memorable experience.
As the &ldquo;At Your Service&rdquo; Phone Operator you are responsible for promptly answering to guests questions over the phone and take in-room dining orders. This role involves using professional telephone etiquette, processing work order requests to the appropriate department, and delivering timely and accurate information about hotel services and amenities.
Scheduling: This is a Full-Time position working 5 days a week, and requires the flexibility to work any scheduled shift, including weekdays, weekends and holidays, and will include a combination of varying AM and PM shifts.
Specifically, this role will be responsible for hotel front desk functions including:<ul><li>
Greet guest immediately with a friendly and sincere welcome, register guest, assign rooms and provide room key, strictly following brand service standards and company policies.</li><li>
Answer incoming calls using PBX and computer systems promptly, and using correct telephone etiquette, providing information about hotel services and amenities.</li><li>
Input and retrieve guest and staff communications into the multiple computer systems, updating guest profiles, and following up to ensure guest satisfaction.</li><li>
Take in-room dining orders, ensuring accuracy and clarity in communication to the kitchen staff.</li><li>
Address guest challenges in a professional manner to resolve problems to their completion; posting to computer and following up with other departments, and guest, to ensure resolution and guest satisfaction.</li><li>
Maintain high standards of personal appearance and grooming, always.</li></ul>
This list is not all inclusive, additional job functions will be shared during interviews.
Supportive Functions: The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift to meet business demands. All associates are expected to perform any other duties as requested by management to support other departments and/or operational requirements.
What are we looking for?<ul><li>
Must be available to work various shifts, any day, any shift, including weekends and holidays.</li><li>
Thorough understanding of customer service behaviors and interpersonal skills.</li><li>
Strong organizational and analytical skills, along with demonstrated ability to multi-task, adapt and prioritize in a fast-paced work environment.</li><li>
Ability to communicate effectively in the English language, both verbally and in writing.</li><li>
Ability to initiate and organize required task independently, making decisions based on guest needs, established brand standards and hotel policies.</li><li>
Able to communicate with guests and staff alike about their concerns with empathy and professionalism to successfully resolve questions or concerns.</li><li>
Capable of remaining in a standing position, either stationary or walking, for duration of 8-hour shift.</li><li>
Positions self to raise, lower, and extend arms to perform essential job functions.</li><li>
Ability to lift and carry up to 15 lbs. regularly.</li><li>
Knowledge and experience using Microsoft Office Suite Products.</li><li>
Familiar with property management software, such as PMS or OPERA, is preferred.</li><li>
Able to identify and respond quickly to safety concerns and emergency situations</li></ul>
Experience<ul><li>
High school diploma or equivalent required; degree in hospitality or related field preferred.</li><li>
Previous experience in the position of front desk agent, guest services or similar service role, is required, preferably with a full-service hotel.</li></ul>
Compensation:
$<ul><li></li></ul>$
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.<h3 class="jobSectionHeader">
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</h3></div>

Hotel Front Desk - AYS Agent

Remote Control Solutions

Job Overview Remote Control Solutions (RCS) specialises in innovative access control products, offering reliable and flexible solutions to suppliers and installers worldwide for over 20 years. We are currently seeking a highly organised and personable Front Office Coordinator to join our team at our Houston, Texas, United States location. This is a full-time position, and the successful candidate will be the first point of contact for our company, playing a crucial role in shaping the visitor experience and ensuring the smooth operation of our office. The ideal candidate will possess excellent communication skills, a professional attitude, and a proactive approach to administrative tasks. This position offers a competitive hourly rate of $32 - $35 USD. Responsibilities * Serve as the first point of contact for the company, greeting clients and visitors in a professional and welcoming manner. * Answer, screen, and forward incoming phone calls while providing basic information when needed. * Manage all incoming and outgoing correspondence, including emails, letters, and packages. * Schedule and coordinate meetings, appointments, and travel arrangements for staff. * Maintain office security by following safety procedures and controlling access via the reception desk. * Order front office supplies and keep an accurate inventory of stock. * Provide general administrative and clerical support to various departments as required. * Ensure the reception area and conference rooms are tidy and presentable, with all necessary stationery and materials. Qualifications * Proven experience as a Front Office Coordinator, Receptionist, or in a similar administrative role. * Proficiency in the Microsoft Office Suite (Word, Excel, Outlook). * Exceptional organisational and time-management skills, with the ability to prioritise tasks effectively. * Excellent verbal and written communication skills. * A professional demeanour and a customer-service-oriented approach. * Ability to be resourceful and proactive when dealing with issues that may arise. * A high school diploma is required; an associate's or bachelor's degree in a relevant field is preferred. * Previous experience within the technology or manufacturing industry is advantageous but not essential.

Front Office Coordinator

Bigge Crane and Rigging

<div>Introduction

Bigge Crane and Rigging has been elevating America since 1916. With over 1,800 cranes and a coast-to-coast presence, we buy, sell, rent, operate, and maintain one of the largest, most advanced crane fleets in the country. We&rsquo;ve played a role in building some of America&rsquo;s most iconic landmarks and earned a reputation for doing it right&mdash;with performance, precision, and accountability. 
Job Overview

This role reports to the End User Services manager. This is not a remote position; onsite support is required. Responsibilities also include on-site and remote technical support to keep our employees productive and our information secure. This role is expected to provide excellent customer service while taking responsibility for assisting users in solving their day-to-day support issues and determining root cause. 
Responsibilities
<ul>
<li>Serve as an escalation point for Level 1 technicians, resolving hardware, software, and network issues of moderate complexity that have been escalated from the front line.</li>
<li>Mentor and coach Level 1 technicians &mdash; sharing knowledge, reviewing tickets, and helping them build troubleshooting skills.</li>
<li>Recognize when an issue exceeds Level 2 scope and escalate to senior staff, engineering, or vendors with clear, well-documented handoffs.</li>
<li>Take ownership of end-user service requests and manage them through resolution, meeting defined priorities and SLAs.</li>
<li>Respond to queries and service requests through the ticketing system according to established priorities and policies.</li>
<li>Provide onsite and remote support for end users across multiple work settings and environments.</li>
<li>Troubleshoot, install, and configure hardware and peripherals such as desktops, laptops, monitors, printers, disk drives, and scanners.</li>
<li>Install and configure software, apply upgrades and patches, and resolve related problems.</li>
<li>Support and troubleshoot mobile devices (iOS and Android) within the organization's MDM platform.</li>
<li>Administer Microsoft 365 (user/license management, Exchange Online, SharePoint/Teams) and assist with Entra ID (Azure AD) tasks.</li>
<li>Set up and support A/V and conferencing equipment for meetings, training, and Microsoft Teams Rooms.</li>
<li>Provide attentive support to executive and senior staff, maintaining composure under pressure.</li>
<li>Perform IT asset tasks &mdash; deployment, tracking, maintenance, and decommissioning &mdash; following established lifecycle processes.</li>
<li>Create and maintain IT documentation, including knowledge-base articles that help Level 1 resolve issues independently.</li></ul> 


Requirements
<ul>
<li>3&ndash;5 years in a technical support or service desk role, with demonstrated experience handling escalated (Level 2) tickets</li>
<li>Experience mentoring, coaching, or serving as an escalation point for junior (Level 1) technicians.</li>
<li>Experience supporting executive or senior leadership (preferred)</li>
<li>Keen attention to detail, with consistent follow-through and follow-up on open issues.</li>
<li>High degree of customer service focus and strong communication skills.</li>
<li>Proven ability to troubleshoot and resolve hardware, software, and network issues of moderate complexity, and to recognize when an issue should be escalated to senior staff or engineering.</li>
<li>Ability to present technical information in understandable form for non-technical recipients.</li>
<li>Working knowledge of Microsoft 365 administration (user/license management, Exchange Online, SharePoint/Teams) and strong familiarity with Entra ID (Azure AD).</li>
<li>Experience in an ITSM environment.</li>
<li>Experience troubleshooting mobile devices (iOS and Android) and administering an MDM platform (Intune, Ivanti/MobileIron).</li></ul> 


Benefits
<ul>
<li>Competitive pay and a matching 401(k) plan
</li><li>Flexible spending accounts/Health Savings Account 
</li>
<li>Reimbursement plan for the company Bring Your Own Device (BYOD) Policy</li>
<li>Vacation, Company Holidays, and Sick Days</li></ul> 
Bigge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, military or veteran status. 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>

IT Service Desk Technician

Spring Independent School District

<div>Days per Year: 260 
Min: $46,800 
Mid: $56,389 
JOB DESCRIPTION 
JOB TITLE: Technician-Service Desk Support 
REPORT TO: Coordinator-Service Desk 
WAGE/HOUR STATUS: Nonexempt 
PAY GRADE: IT 1 
PRIMARY PURPOSE: 
The Service Desk Support Technician provides Level 1 support for incident resolution and service requests reported to the district service desk. The Service Desk Support Technician, through phone or email conversation is responsible for collecting information, accessing support tools and collaborating with additional Spring ISD departments. Additional responsibilities include the initial assessment, triage, research, and resolution of basic incidents or service requests (first call resolution). Problems beyond the scope of their abilities or responsibilities are escalated to the next level technical resources or relevant Spring ISD business areas. 
All employees of SISD are expected to act with integrity, support organizational goals, communicate in a clear and respectful manner, championing the needs of our students and drive continuous improvement. 
QUALIFICATIONS:
Required:<ul><li>
High School graduate or GED from an accredited institution</li><li>
Two years or more of related technical experience in a call center environment.</li></ul> 
Preferred:<ul><li>
Bachelors degree from an accredited college or university</li><li>
Microsoft certified professional a plus.</li><li>
HDI certification a plus</li></ul> 
SPECIAL NOWLEDGE/SKILLS:<ul><li>
Proven track record of results driven high quality customer service.</li><li>
Must be able to demonstrate advanced knowledge and ability to operate computer-based systems and software.</li><li>
Must be able to demonstrate ability to triage and troubleshoot intermediate computer-based issues in a call center environment.</li><li>
Must have great verbal and written communication skills in order to effectively interact with customers, team members and IT management.</li><li>
Must be able to demonstrate analytical, organization and prioritization skills.</li><li>
Must have great teamwork and interpersonal skills.</li></ul> 
MAJOR RESPONSIBILITIES AND DUTIES:<ul><li>
Provide customer service and/or technical support for computers, technology devices, applications and networked-based problems.</li><li>
Document reported issues or requests by creating tickets in an online Service Desk System. Do the initial triage of the ticket by asking pertinent questions, using diagnostic tools and/or escalating the issue.</li><li>
Provide prompt follow up communications via telephone or email about tickets to users when appropriate.</li><li>
Establish priorities on Service Desk tickets based on established Service Desk and Technology Department&rsquo;s guidelines and procedures.</li><li>
Work as the single point of contact for initial technical support and service request.</li><li>
Maintain and improve quality assurance results by adhering to the Technology Department&rsquo;s standard operating procedures and Spring ISD district&rsquo;s policies and procedures.</li><li>
Identify ways to improve business processes with the goal of increasing customer satisfaction. Make recommendations to the Supervisor and as appropriate implement the recommendations. Monitor the result and submit status reports as appropriate.</li><li>
Make the customers&rsquo; experiences the first priority in all operations. Inform customers by explaining procedures, answering questions and providing information.</li><li>
Assist with hardware and software repairs of desktops and laptops (including hard drive, laptop screens, motherboards, etc.).</li><li>
Perform all other duties as assigned.</li></ul>
WORKING CONDITIONS: 
The usual and customary methods of performing the job&rsquo;s functions require the following physical demands: physical mobility, standing, prolonged sitting and use of a computer, some lifting, carrying, pushing, and/or pulling. This position will also require traveling within the district. Mental demands: Ability to solve problems and deal with a variety of situations; Interface with all levels of leadership, dynamic environment with changing priorities and occasional irregular hours. Ability to be effective in both oral and written communication and the ability to maintain emotional control under stress. 
The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of responsibilities and duties that may</div>

Service Desk Technician

Stratus Hydration, Inc.

Job Title: Live Chat Agent Company: Stratus Hydration, Inc. Location: Houston, Texas, United States Employment Type: Full-Time Salary: USD $70,720 - $79,040 per annum Job Overview Stratus Hydration, Inc. is a forward-thinking organisation dedicated to providing innovative hydration solutions for health-conscious consumers. We are seeking a motivated and articulate Live Chat Agent to join our customer-focused team. In this role, you will be the first point of contact for our customers, offering exceptional support and guidance on our range of products designed to enhance hydration and promote overall wellness. The ideal candidate will be a superb communicator with a passion for the health and wellness industry and a commitment to delivering an outstanding customer experience. Responsibilities * Engage with customers via live chat to answer enquiries in a professional, friendly, and timely manner. * Provide comprehensive information about our hydration products, their features, and their benefits for an active lifestyle. * Assist customers with placing orders, tracking deliveries, and processing returns or exchanges. * Effectively troubleshoot and resolve customer issues to ensure a high level of satisfaction and retention. * Develop and maintain an expert level of product knowledge to address all customer questions accurately. * Actively listen to and collect customer feedback, sharing valuable insights with the wider team to support continuous improvement. * Uphold the company's brand voice and commitment to quality and sustainability in every interaction. Qualifications * Proven experience in a customer service role, with direct experience using live chat platforms being highly advantageous. * Exceptional written communication skills in English, with impeccable grammar, spelling, and punctuation. * Strong problem-solving abilities and the capacity to think critically to find effective solutions for customers. * A genuine interest in health, wellness, and fitness. * Excellent organisational skills with the ability to manage multiple conversations simultaneously without compromising on quality. * Proficiency in using customer service software and CRM systems. * A proactive and positive attitude with a strong desire to help others.

Live chat agent

Explore 20+ Front desk agent in Houston this July. Find roles across top companies and apply now to boost your career.