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operations agent

Xanterra Travel Collection

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 <strong>
  Awarded World&rsquo;s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world&rsquo;s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world.
  <br/>
  <br/>
 </strong>
 <strong>
  Our Mission
 </strong>
 : We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
 <br/>
 <br/>
 <strong>
  Our Vision
 </strong>
 : Enriching people&rsquo;s perspective through inspired travel
 <br/>
 <br/>
 <strong>
  Our Values
 </strong>
 :
 <strong>
  W
 </strong>
 elcoming,
 <strong>
  I
 </strong>
 nnovative,
 <strong>
  N
 </strong>
 ow,
 <strong>
  D
 </strong>
 iscipline,
 <strong>
  S
 </strong>
 erve,
 <strong>
  T
 </strong>
 eamwork,
 <strong>
  A
 </strong>
 uthentic,
 <strong>
  R
 </strong>
 esponsible
 <br/>
 <br/>
 See what our team members have to say about this great opportunity!
 <br/>
 <br/>
 <ul>
  <li>
   "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they&rsquo;ll remember for life!"
  </li>
  <li>
   "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"
  </li>
  <li>
   "The support and understanding from upper management not just in our professional life, but personal life is amazing!"
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Full-time positions available to work remotely as long as you live in one of these states:
  <br/>
  <br/>
 </strong>
 <strong>
  AR, AZ, CO, FL, LA, MN, TX, and WI.
  <br/>
  <br/>
 </strong>
 Operations Agent is responsible for effective coordination of all booking aspects after creation. This can include manifesting, reservation accounting processes, irregular operations tasks, and other operational tasks as seen below.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Operational Tasks: Execute assigned tasks related to voyage processing, ensuring timely completion; handling Outbound and Inbound calls, chats, and emails; and SmartSheet interactions to effectively align bookings with voyages.
  </li>
  <li>
   Irregular Operations: Act as contact agent for TA/Guests to coordinate irregular operations.
  </li>
  <li>
   Manifesting: Assist with basic manifesting functions as assigned by the Documents &amp; Manifests lead.
  </li>
  <li>
   Reservations Accounting: Assist with basic accounting functions as assigned by the Res Accounting lead. This will include contacting TA/Guests for open and past due balances.
  </li>
  <li>
   Guest Support: Assist with overflow service calls during peak times in the Call Center as required.
  </li>
  <li>
   Booking Processes: Coordinate all aspects of bookings, from creation to completion, ensuring accuracy and efficient operations to meet company KPIs.
  </li>
  <li>
   Team Leadership: Coach and mentor Ops team members to improve performance and assist with onboarding new Ops team members.
  </li>
  <li>
   Other Duties as assigned by management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent written and verbal communication skills.
  </li>
  <li>
   Ability to work collaboratively across departments and adapt to changing priorities.
  </li>
  <li>
   Strong organizational skills and ability to manage multiple tasks simultaneously.
  </li>
  <li>
   Self-starter with excellent task management skills
  </li>
  <li>
   Intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage(s).
  </li>
  <li>
   Familiarity with or willingness to adopt AI-powered platforms (e.g., Copilot, automated workflows, data analysis tools) is a plus.
  </li>
  <li>
   Cruise or tour operations / reservations experience preferred.
  </li>
  <li>
   Preferred experience managing processes with timelines.
  </li>
  <li>
   Proficiency with Reservations and Operations systems (Seaware Core preferred)
  </li>
  <li>
   This position is expected to adjust work hours in cases of irregular operations, which likely will also require extended hours.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  BENEFITS:
 </strong>
 For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental &amp; Vision; HSA &amp; FSA; Life &amp; Disability; Accident, Hospital &amp; Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts &amp; Travel Deals.
 <br/>
 <br/>
 <strong>
  EEO:
 </strong>
 Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
 <br/>
 <br/>
 <strong>
  Work Environment:
 </strong>
 Remote work. Secure home office environment suitable for remote work without disruptions. Hardwire Internet connection required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</div>


Operations Agent

Xanterra

<b>Overview (Text Only):</b><br>
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world.
<br><br>
<b>Our Mission:</b> We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
<br><b>Our Vision:</b> Enriching people’s perspective through inspired travel
<br><b>Our Values:</b> Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
<br><br>
See what our team members have to say about this great opportunity!
<br><ul>
<li>"I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!"</li>
<li>"I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"</li>
<li>"The support and understanding from upper management not just in our professional life, but personal life is amazing!"</li>
</ul>
Full-time positions available to work remotely as long as you live in one of these states:
<br>AR, AZ, CO, FL, LA, MN, TX, and WI.
<br><br>
Operations Agent is responsible for effective coordination of all booking aspects after creation. This can include manifesting, reservation accounting processes, irregular operations tasks, and other operational tasks as seen below.
<br><br>
<b>Responsibilities (Text Only):</b><br>
<ul>
<li>Operational Tasks: Execute assigned tasks related to voyage processing, ensuring timely completion; handling Outbound and Inbound calls, chats, and emails; and SmartSheet interactions to effectively align bookings with voyages.</li>
<li>Irregular Operations: Act as contact agent for TA/Guests to coordinate irregular operations.</li>
<li>Manifesting: Assist with basic manifesting functions as assigned by the Documents & Manifests lead.</li>
<li>Reservations Accounting: Assist with basic accounting functions as assigned by the Res Accounting lead. This will include contacting TA/Guests for open and past due balances.</li>
<li>Guest Support: Assist with overflow service calls during peak times in the Call Center as required.</li>
<li>Booking Processes: Coordinate all aspects of bookings, from creation to completion, ensuring accuracy and efficient operations to meet company KPIs.</li>
<li>Team Leadership: Coach and mentor Ops team members to improve performance and assist with onboarding new Ops team members.</li>
<li>Other Duties as assigned by management.</li>
</ul>
<b>Qualifications (Text Only):</b><br>
<ul>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to work collaboratively across departments and adapt to changing priorities.</li>
<li>Strong organizational skills and ability to manage multiple tasks simultaneously.</li>
<li>Self-starter with excellent task management skills</li>
<li>Intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage(s).</li>
<li>Familiarity with or willingness to adopt AI-powered platforms (e.g., Copilot, automated workflows, data analysis tools) is a plus.</li>
<li>Cruise or tour operations / reservations experience preferred.</li>
<li>Preferred experience managing processes with timelines.</li>
<li>Proficiency with Reservations and Operations systems (Seaware Core preferred)</li>
<li>This position is expected to adjust work hours in cases of irregular operations, which likely will also require extended hours.</li>
</ul>
<b>BENEFITS:</b> For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
<br><br>
<b>EEO:</b> Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
<br><br>
<b>Work Environment:</b> Remote work. Secure home office environment suitable for remote work without disruptions. Hardwire Internet connection required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

City of Houston, TX

<div><div><div><h2 class="jobSectionHeader"><b>POSITION OVERVIEW</b></h2></div>
<p></p><div><div><b>Applications accepted from: ALL PERSONS INTERESTED</b></div><div><b>
Division/Section: George Bush Intercontinental Airport/ Terminal Operations</b></div><div><b>
Workdays &amp; Hours: *Shift work, rotating schedule, weekend/holidays (*subject to change)</b></div><br>
<b>
DESCRIPTIONS OF DUTIES/ESSENTIAL FUNCTIONS:</b>
<br>
Under general supervision, performs traffic control and monitors vehicular traffic flow and curb zones at terminals and on roadways to maintain a safe and efficient Landside airport environment for passengers, guests and airport personnel.
<p>Essential job duties and responsibilities for the<b> (Traffic Operations Agent) </b>includes but are not limited to:</p><p><b>
RESPONSIBILITIES:</b></p><ul><li>
Monitors curb zones for safe and efficient traffic flow of both pedestrians and vehicles. Enforces tow and parking regulations and issues citations.</li><li>
Monitors passenger and guest access to airport terminals. Assists with traffic accidents and disabled vehicles by notifying emergency personnel and maintenance teams as needed.</li><li>
Provides customer service while performing duties. Assists airport customers by answering questions and resolving issues.</li><li>
Responds to calls for assistance by customers and the Integrated Coordination Center (ICC) in a timely manner. Addresses and deescalates situations as appropriate and takes necessary corrective actions to remedy issues that arise.</li><li>
In accordance with CFR 1542, which covers airport security and safety, notifies supervisor of any unsafe conditions, violations and/or discrepancies at landside facilities and terminals. May monitor security access points, challenge airport badges, conduct periodic and random checks, in partnership with all stakeholders, tenants, contractors and other governmental agency representatives.</li><li>
Completes daily reports/logs of all activities (i.e. ticket and permit sales, taxi/vehicle activity, etc.) conducted during a shift.</li><li>
Supports passengers, guests, and operational activities during emergencies, outages, construction-related closures and other irregular operations. During emergencies, acts as a field liaison and maintains order following the Airport Emergency Plan and other airport rules and regulations.</li><li>
May suggest improvements to the customer experience, such as passenger processing and facility aesthetics, based on observations and/or input of passengers, business partners and team members.</li><li>
Contributes to the team by performing other duties as assigned.</li></ul><div><b><br>
WORKING CONDITIONS</b><br>
The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>MINIMUM REQUIREMENTS</b></h2></div>
<div><p><b>EDUCATION:</b><br>
Requires an Associate&rsquo;s degree in aviation management, airway science, criminal justice, law enforcement, business administration, public administration, hospitality, or a related field.<br>
<br>
<b>EXPERIENCE:</b><br>
Six (6) months of experience in airport operations, airport security, airport safety and/or any other customer service-related field are required.<br>
<br>
Directly related experience in airport operations/security or customer service may substitute for the above education requirement on a year-for-year basis.<br>
<br>
<b>LICENSES/CLEARANCES:</b><br>
Requires a valid Class C Texas Driver&rsquo;s license and compliance with the City of Houston&rsquo;s policy on driving.<br>
<br>
<b><i>&ldquo;Candidates must be able to obtain ALL security REQUIRED BADGE ACCESS INCLUDING CBP ACCESS within 6 months from the hire date.&rdquo;</i></b></p></div>
<div><h2 class="jobSectionHeader"><b>PREFERENCES</b></h2></div>
<p></p><div><p>Preference will be given to applicant with direct related experience in operations, budget management and administrative skills within an aviation setting preferred. Knowledge in administrative regulatory/statutory guidelines in a large hub setting a plus. Excellent customer service skills highly desirable. The ability to create and write safety reports a plus. Candidates with the ability to communicate effectively orally and in writing when using bilingual or multilingual skills to communication with customers a plus. Proficient in Microsoft Office Suite.</p><p><b>
***Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.***</b></p></div><p></p>
<div><h2 class="jobSectionHeader"><b>GENERAL INFORMATION</b></h2></div>
<div><p><b>SELECTION/SKILLS TESTS REQUIRED</b><br>
The selection process will involve application review and/or interview. Department may administer skills assessment test.<br>
<br>
<b>SAFETY IMPACT POSITION</b><b> - YES</b><br>
<b>If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.</b><br>
<br>
<b>Pay Grade - 13</b><br>
<br>
<b>SALARY INFORMATION</b></p><p><br>
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classifications.</p><b>
APPLICATION PROCEDURES</b><br>
<b>Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.</b><br>
<br>
To view your detailed application status, please log-in to your online profile by<br>
visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1858.<br>
<br>
If you need special services or accommodations, call 281-233-1858; (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627.<br>
<br>
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.<br>
<br>
<b>All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.</b><br>
<br>
<b>Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit:</b><br>
<br>
<b>EOE Equal Opportunity Employer</b><br>
<b>The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.</b></div></div></div><p></p>
<br><div><div><div><div><b>Employer</b></div>
<div>City of Houston</div>
</div></div><div><div><div><b>Address</b></div>
<div><p>901 Bagby St<br>
<br>
Houston, Texas, 77002
</p></div></div></div><div><div><div><b>Website</b></div>
<div>https://www.houstontx.gov/</div></div></div></div>

Traffic Operations Agent - IAH

State Farm

<div><div><div><b>Benefits:</b></div>
<ul><li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul></div><div><div><p>My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Houston, TX and help customers with their insurance and financial services needs, including:</p>
<ul>
<li>Auto insurance</li>
<li>Home insurance</li>
<li>Life insurance</li>
<li>Retirement planning</li></ul><br>
<br>
<br>
<b>ROLE DESCRIPTION:</b><br>
As Account Associate - State Farm Agent Team Member for Ryan Ballard - State Farm Agent, you are vital to our daily business operations and customers&rsquo; success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
<br>
<br>
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.<br>
<br>
<b>RESPONSIBILITIES:</b>
</div><ul><li>Manage customer accounts and update information in the database.</li>
<li>Assist customers with policy changes and inquiries.</li>
<li>Process insurance claims and follow up with customers on claim status.</li>
<li>Coordinate with underwriters to ensure timely policy issuance.</li>
</ul><div><b>QUALIFICATIONS:</b></div>
<ul><li>Strong organizational skills and attention to detail.</li>
<li>Excellent customer service and communication skills.</li>
<li>Previous experience in insurance or a related field preferred.</li></ul></div></div>

Account Associate - State Farm Agent Team Member

Forum Energy Technologies

<div><p><b>Job Summary:</b></p>
<p>
We are seeking a technically deep and visionary AI/ML Engineer to lead the development and deployment of agentic AI solutions and drive enterprise-wide data standardization. This role is pivotal to our AI transformation journey, enabling autonomous AI agents that streamline operations, enhance decision-making, and unlock new efficiencies across the organization. The ideal candidate will possess a hybrid skill set spanning machine learning, data engineering, and software development, with a passion for building scalable AI systems and a strong foundation in data governance.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Design, develop, and deploy agentic AI systems that autonomously execute multi-step workflows across business functions (e.g., IT, HR, Finance, Operations).</li>
<li>Collaborate with cross-functional teams to identify high-impact AI use cases and translate them into technical solutions.</li>
<li>Build and maintain robust ML pipelines, including data ingestion, model training, deployment, and monitoring (MLOps).</li>
<li>Lead data standardization initiatives to ensure high-quality, consistent, and AI-ready data across systems.</li>
<li>Partner with data engineering and IT teams to define and implement data governance frameworks, taxonomies, and metadata standards.</li>
<li>Monitor and optimize AI model performance in production environments, ensuring reliability, scalability, and alignment with business goals.</li>
<li>Serve as a technical advisor on AI/ML best practices, tools, and emerging technologies.</li>
<li>Support change management efforts to improve data literacy and promote standardization best practices</li>
<li>Stay ahead of industry trends and maintain compliance with evolving regulations affecting AI and data.</li>
</ul>
<p><b>Required Qualifications:</b></p>
<ul>
<li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Data Science, Engineering, or a related field.</li>
<li>5+ years of experience in machine learning engineering, data science, or AI solution development.</li>
<li>Proven experience deploying ML models into production environments using cloud platforms (e.g., Azure, AWS, GCP).</li>
<li>Proficiency in Python and ML frameworks such as TensorFlow, PyTorch, Scikit-learn.</li>
<li>Strong understanding of data structures, algorithms, and software engineering principles.</li>
<li>Experience with data governance, data quality frameworks, and enterprise data architecture.</li>
<li>Familiarity with MLOps tools and practices (e.g., CI/CD for ML, model monitoring, versioning).</li>
<li>Excellent communication skills and ability to collaborate across technical and non-technical teams.</li>
</ul>
<p><b>Preferred Qualifications:</b></p>
<ul>
<li>Experience building or integrating AI agents or autonomous systems.</li>
<li>Knowledge of enterprise systems (e.g., ERP, CRM) and their data structures.</li>
<li>Familiarity with data visualization tools (e.g., Power BI / SSRS) and SQL.</li>
<li>Experience with multi-agent systems or agent orchestration frameworks.</li></ul></div>

AI Architect

Connie Health

<div>Description:
<p><b>
About Connie Health &amp; The Role</b></p><p>
At <b>Connie Health</b>, we&rsquo;re revolutionizing the way older Americans navigate Medicare&mdash;but we&rsquo;re doing it together. As an independent agent, you&rsquo;ll have the freedom to grow your business with the full support of our team. We&rsquo;ve built a culture of collaboration, innovation, and fun, where success is shared, and no one feels alone. With cutting-edge technology, real-time support, and a community that celebrates wins, we make it easier for you to focus on what matters most: helping seniors find the right Medicare coverage and the best healthcare solutions.</p><p>
We&rsquo;re looking for licensed, ambitious, and customer-focused Medicare Agents to join our growing team. Our unique approach provides agents with cutting-edge tools, personalized support, and a business model built on trust and long-term relationships. If you're passionate about helping others and want to maximize your earning potential, this is the opportunity for you!</p><p><b>
Why Join Connie Health?</b></p><ul><li>
Uncapped Earning Potential</li><li>
Full commission and renewals on business you generate.</li><li>
Competitive flat fee + yearly renewal for company-scheduled appointments.</li><li>
Exclusive Access to Cutting-Edge Technology</li><li>
Proprietary Connie Health Agent Platform with powerful recommendation and quoting tools.</li><li>
Streamlined sales process so you can focus on building relationships and closing deals.</li><li>
Dedicated Support &amp; Training</li><li>
Backing from Western Asset Protection (25+ years of Medicare expertise).</li><li>
Internal operations team to assist with technical and sales support.</li><li>
Ongoing Member Support &ndash; Less Hassle, More Sales</li><li>
Our internal Medicare Advisor team handles post-sale customer support.</li><li>
We assist your clients with insurance issues and provider selection&mdash;allowing you to focus on selling!</li></ul><p><b>
What You&rsquo;ll Love About Connie Health</b></p><ul><li>
Lucrative commissions &amp; bonuses</li><li>
Pre-scheduled, qualified leads and appointments - at no cost to you!</li><li>
Proprietary technology for increased productivity</li><li>
Continuous training &amp; development</li><li>
Internal customer service team&mdash;less admin work for you!</li><li>
A mission-driven organization with a collaborative, supportive team</li></ul>
Requirements:
<p><b>
Who We&rsquo;re Looking For:</b></p><ul><li>
Licensed: Active Health &amp; Life license &amp; AHIP Certification</li><li>
Experienced: 1-3 years of Medicare sales experience.</li><li>
Locally Connected: In-depth knowledge of your local healthcare market.</li><li>
Entrepreneurial: Self-starter with a go-getter mindset.</li><li>
Tech-Savvy: Comfortable using sales platforms and digital tools.</li><li>
Flexible: Willing to work non-traditional hours, especially during AEP.</li><li>
Compliant: Strong understanding of CMS Guidelines.</li></ul></div>

Remote Independent Medicare Sales Agent

Independent Medicare Sales Agent – Remote/WFH

Explore 312+ Operations agent in Houston this March. Find roles across top companies and apply now to boost your career.

312 operations agent jobs In Houston

Operations Agent

Operations Agent

Traffic Operations Agent - IAH

Account Associate - State Farm Agent Team Member

AI Architect

Remote Independent Medicare Sales Agent

Independent Medicare Sales Agent – Remote/WFH