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call center member care agent

Energy Ogre

<div>At Energy Ogre, our Member Care Agents play a vital role in guiding new members through their onboarding journey, ensuring they understand and experience the full value of our service from day one. As a Member Care Agent, you&rsquo;ll be the first point of contact for new members, helping them transition smoothly while addressing their questions and concerns with expertise and care. This position is in-office at our Houston, TX headquarters and reports to the Member Care Lead.
Essential Duties and Responsibilities<ul><li>
Provide exceptional customer service that reflects Energy Ogre&rsquo;s commitment to excellence.</li><li>
Communicate the value of our service to potential customers.</li><li>
Address inquiries and concerns with professionalism, expertise, and efficiency.</li><li>
Work collaboratively across departments to resolve member issues, striving for one-call resolutions.</li><li>
Assist members via phone, chat, and email, ensuring a seamless and consistent experience.</li><li>
Craft clear, professional, and accurate responses to inbound email inquiries.</li><li>
Handle incoming calls and proactively assist members with their questions and concerns.</li><li>
Ensure availability to respond to member inquiries promptly and meet departmental SLAs.</li><li>
Wrap up account details within 60 seconds after each call for efficiency.</li><li>
Take ownership of pending account issues, ensuring timely resolution.</li><li>
Clear member email queues by the end of each day.</li><li>
Complete task-related projects and assignments within designated SLA timelines.</li><li>
Collaborate with teammates to address account-related issues and ensure timely resolutions.</li><li>
Follow departmental procedures to maintain service quality and minimize unattended calls.</li><li>
Provide feedback and suggestions to improve team workflows and enhance the member experience.</li></ul>
Note:
This job description provides a general overview of the position. Additional responsibilities and tasks may arise to support Energy Ogre's mission and member satisfaction goals. 
Third-Party Submissions: 
No agency or third-party candidates, please.
No Sponsorship:
Applicants must be currently authorized to work in the United States on a full-time basis.
Qualifications<ul><li>
Customer service experience (or related field) with a strong passion for helping people.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to manage multiple communication channels (phone, chat, email) efficiently.</li><li>
Strong organizational skills with keen attention to detail.</li><li>
Problem-solving mindset focused on achieving one-call resolutions.</li><li>
Proven ability to collaborate in a team environment.</li><li>
Proficiency in meeting SLAs and managing time effectively.</li><li>
Eagerness to learn and adapt to evolving processes.</li></ul>
Education &amp; Experience<ul><li>
High School Diploma or equivalent.
</li><li>Previous experience in customer service, or a related field.
</li><li>Proficiency in computer applications, including Microsoft Office (Word, Excel) and G-Suite.</li></ul></div>

Call Center - Member Care Agent

NextEra Energy

<div>Date: May 18, 2026
Location(s): Houston, TX, US, 77002
Company: NextEra Energy
<div>Requisition ID: 95141 


At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today. 


Position Specific Description

The Principal IT Programmer Analyst within NEER Solutions serves as a senior technical leader responsible for the full stack design, development, and delivery of enterprise-grade platforms supporting NextEra Energy Retail's mass market operations. This individual operates at the intersection of technology and business &mdash; capable of architecting scalable .NET/SQL solutions and communicating those decisions with clarity to business stakeholders and senior leadership. They lead distributed onshore/offshore teams and champion AI-assisted development as a standard of modern delivery.

Key Responsibilities:
<ul>
<li>Architect and deliver full stack solutions using .NET (C#, ASP.NET Core, Web API) and Microsoft SQL Server, ensuring scalability, performance, and long-term maintainability
</li>
<li>Manage and own a customer call center application stack, including telephony platform administration and integration 

</li>
<li>Deliver and manage AI chatbot and/or voice bot solutions, including NLP/LLM platform configuration, conversational design integration, and backend API connectivity 

</li>
<li>Familiarity with contact center AI capabilities &mdash; agent assist, real-time transcription, sentiment analysis, bot containment reporting 

</li>
<li>Integrate telephony and chatbot platforms with CRM and billing systems via REST APIs or middleware 

</li>
<li>Lead design reviews, code reviews, and technical standards enforcement across enterprise platforms 

</li>
<li>Drive adoption of AI-assisted development tools (e.g., GitHub Copilot, Cursor, ChatGPT) to accelerate delivery velocity and improve code quality 

</li>
<li>Evaluate and recommend architectural patterns, technology upgrades, and integration approaches
</li>
</ul>The ideal candidate will have the following experience and skills:
<ul>
<li>Bachelor&rsquo;s degree in computer science, Information Systems, or related field (Master's in MIS or CS strongly preferred)</li>
<li>8+ years of progressive software development experience, with at least 3 years in a senior or principal capacity</li>
<li>Expert-level proficiency in .NET (C#, ASP.NET Core, Web API, MVC) and Microsoft SQL Server (schema design, stored procedures, query optimization, indexing)</li>
<li>Proven experience designing and optimizing IVR call flows and queue routing logic in telephony platforms</li>
<li>Familiarity with contact center AI capabilities &mdash; agent assist, real-time transcription, sentiment analysis, bot containment reporting</li>
<li>Experience with CI/CD pipelines and DevOps tooling (Azure DevOps, Git)</li>
<li>Demonstrated, hands-on use of AI coding and productivity tools as a regular part of the development workflow</li>
<li>Proven experience leading and managing distributed onshore/offshore development teams</li>
<li>Cloud platform exposure &mdash; GCP, AWS preferred</li>
<li>Exceptional business-facing communication skills &mdash; able to present to Directors, VPs, and business leads without relying on technical jargon</li>
</ul><div><div><div><h2 class="jobSectionHeader">
Job Overview</h2>
</div><div><div>
This position assesses, designs, develops, integrates and troubleshoots technology to support business processes. Employees provide technical or functional guidance to project or work teams, as needed within specific or multiple disciplines. This position is accountable for ensuring the reliability, performance, security, and continuity of IT systems, as well as ensuring that excellent technical support services are provided.
</div></div></div><div><div><h2 class="jobSectionHeader">Job Duties &amp; Responsibilities</h2>
</div><div><ul><li>Analyzes, designs, develops, tests, debugs, implements, maintains, integrates, customizes, and enhances existing or new systems</li></ul>
<ul><li>Applies appropriate Agile or development methodologies, system development lifecycles, tools, and technology to manage development activities</li></ul>
<ul><li>Automates the handoff of code releases from development to operations (DevOps)</li></ul>
<ul><li>Participates in the change management and service ticket management processes including receiving, resolution monitoring, and ensuring customer satisfaction</li></ul>
<ul><li>Leads projects when needed and builds strong working understanding of the solution being delivered</li></ul>
<ul><li>Ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems</li></ul>
<ul><li>Designs, develops, and tests experimental application work to test new ideas with bounded cost and time frames</li></ul>
<ul><li>Ensures that applications processes are conducted in line with corporate social responsibility, security, compliance, environmental, and technical policies and applicable standards and legislation</li></ul>
<ul><li>Acts as liaison with regulatory agencies, vendors, and contractors on matters relating to computer systems as required</li></ul>
<ul><li>Defines metrics and monitors Service Level Agreements (SLAs) for systems being developed</li></ul>
<ul><li>Performs other job-related duties as assigned
</li></ul></div></div><div><div><h2 class="jobSectionHeader">Required Qualifications</h2>
</div><div><ul><li>High School Grad / GED</li></ul>
<ul><li>Bachelor's or Equivalent Experience</li></ul>
<ul><li>Experience: 6+ years
</li></ul></div></div><div><div><h2 class="jobSectionHeader">Preferred Qualifications</h2>
</div><div><ul><li>Bachelor's - Information Systems</li></ul></div></div></div> 
NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. 


Employee Group: Exempt 
Employee Type: Full Time 
Job Category: Information Technology 
Organization: Gexa Energy, LP 
Relocation Provided: Yes, if applicable 


NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. 


NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. 


NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 


NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies.

.

#LI-MS1 
 
Nearest Major Market: Houston</div></div>

Principal IT Programmer Analyst

Xanterra Travel Collection

<div>
 
 Overview
 
 
 
 
 Awarded World&rsquo;s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world&rsquo;s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world.
 
 
 
 
 Our Mission
 
 : We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
 
 
 
 Our Vision
 
 : Enriching people&rsquo;s perspective through inspired travel
 
 
 
 Our Values
 
 :
 
 W
 
 elcoming,
 
 I
 
 nnovative,
 
 N
 
 ow,
 
 D
 
 iscipline,
 
 S
 
 erve,
 
 T
 
 eamwork,
 
 A
 
 uthentic,
 
 R
 
 esponsible
 
 
 See what our team members have to say about this great opportunity!
 
 
 <ul>
 <li>
 "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they&rsquo;ll remember for life!"
 </li>
 <li>
 "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"
 </li>
 <li>
 "The support and understanding from upper management not just in our professional life, but personal life is amazing!"
 
 
 </li>
 </ul>
 
 Full-time positions available to work remotely as long as you live in one of these states:
 
 
 
 
 AR, AZ, CO, FL, LA, MN, TX, and WI.
 
 
 
 Operations Agent is responsible for effective coordination of all booking aspects after creation. This can include manifesting, reservation accounting processes, irregular operations tasks, and other operational tasks as seen below.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Operational Tasks: Execute assigned tasks related to voyage processing, ensuring timely completion; handling Outbound and Inbound calls, chats, and emails; and SmartSheet interactions to effectively align bookings with voyages.
 </li>
 <li>
 Irregular Operations: Act as contact agent for TA/Guests to coordinate irregular operations.
 </li>
 <li>
 Manifesting: Assist with basic manifesting functions as assigned by the Documents &amp; Manifests lead.
 </li>
 <li>
 Reservations Accounting: Assist with basic accounting functions as assigned by the Res Accounting lead. This will include contacting TA/Guests for open and past due balances.
 </li>
 <li>
 Guest Support: Assist with overflow service calls during peak times in the Call Center as required.
 </li>
 <li>
 Booking Processes: Coordinate all aspects of bookings, from creation to completion, ensuring accuracy and efficient operations to meet company KPIs.
 </li>
 <li>
 Team Leadership: Coach and mentor Ops team members to improve performance and assist with onboarding new Ops team members.
 </li>
 <li>
 Other Duties as assigned by management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Ability to work collaboratively across departments and adapt to changing priorities.
 </li>
 <li>
 Strong organizational skills and ability to manage multiple tasks simultaneously.
 </li>
 <li>
 Self-starter with excellent task management skills
 </li>
 <li>
 Intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage(s).
 </li>
 <li>
 Familiarity with or willingness to adopt AI-powered platforms (e.g., Copilot, automated workflows, data analysis tools) is a plus.
 </li>
 <li>
 Cruise or tour operations / reservations experience preferred.
 </li>
 <li>
 Preferred experience managing processes with timelines.
 </li>
 <li>
 Proficiency with Reservations and Operations systems (Seaware Core preferred)
 </li>
 <li>
 This position is expected to adjust work hours in cases of irregular operations, which likely will also require extended hours.
 
 
 </li>
 </ul>
 
 BENEFITS:
 
 For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental &amp; Vision; HSA &amp; FSA; Life &amp; Disability; Accident, Hospital &amp; Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts &amp; Travel Deals.
 
 
 
 EEO:
 
 Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
 
 
 
 Work Environment:
 
 Remote work. Secure home office environment suitable for remote work without disruptions. Hardwire Internet connection required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</div>

Operations Agent

Xanterra

Overview (Text Only): 
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world.
 
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
 Our Vision: Enriching people’s perspective through inspired travel
 Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
 
See what our team members have to say about this great opportunity!
 <ul>
<li>"I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!"</li>
<li>"I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"</li>
<li>"The support and understanding from upper management not just in our professional life, but personal life is amazing!"</li>
</ul>
Full-time positions available to work remotely as long as you live in one of these states:
 AR, AZ, CO, FL, LA, MN, TX, and WI.
 
Operations Agent is responsible for effective coordination of all booking aspects after creation. This can include manifesting, reservation accounting processes, irregular operations tasks, and other operational tasks as seen below.
 
Responsibilities (Text Only): 
<ul>
<li>Operational Tasks: Execute assigned tasks related to voyage processing, ensuring timely completion; handling Outbound and Inbound calls, chats, and emails; and SmartSheet interactions to effectively align bookings with voyages.</li>
<li>Irregular Operations: Act as contact agent for TA/Guests to coordinate irregular operations.</li>
<li>Manifesting: Assist with basic manifesting functions as assigned by the Documents & Manifests lead.</li>
<li>Reservations Accounting: Assist with basic accounting functions as assigned by the Res Accounting lead. This will include contacting TA/Guests for open and past due balances.</li>
<li>Guest Support: Assist with overflow service calls during peak times in the Call Center as required.</li>
<li>Booking Processes: Coordinate all aspects of bookings, from creation to completion, ensuring accuracy and efficient operations to meet company KPIs.</li>
<li>Team Leadership: Coach and mentor Ops team members to improve performance and assist with onboarding new Ops team members.</li>
<li>Other Duties as assigned by management.</li>
</ul>
Qualifications (Text Only): 
<ul>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to work collaboratively across departments and adapt to changing priorities.</li>
<li>Strong organizational skills and ability to manage multiple tasks simultaneously.</li>
<li>Self-starter with excellent task management skills</li>
<li>Intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage(s).</li>
<li>Familiarity with or willingness to adopt AI-powered platforms (e.g., Copilot, automated workflows, data analysis tools) is a plus.</li>
<li>Cruise or tour operations / reservations experience preferred.</li>
<li>Preferred experience managing processes with timelines.</li>
<li>Proficiency with Reservations and Operations systems (Seaware Core preferred)</li>
<li>This position is expected to adjust work hours in cases of irregular operations, which likely will also require extended hours.</li>
</ul>
BENEFITS: For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
 
EEO: Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
 
Work Environment: Remote work. Secure home office environment suitable for remote work without disruptions. Hardwire Internet connection required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ultimate Medical Academy

<div><div>Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus.</div>
As a full-time team member, you will have access to the following benefits:
<ul>
<li>Medical (including prescription), Dental, Vision (UMA subsidized)</li>
<li>FSA/HSA (Depending on Medical Plan chosen)</li>
<li>Basic Life Insurance (UMA paid)</li>
<li>Additional Voluntary Life Insurance (Team Member paid)</li>
<li>Employee Assistance Program &ndash; EAP (UMA paid)</li>
<li>Long Term Disability (UMA paid)</li>
<li>Short Term Disability (Team Member paid)</li>
<li>Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)</li>
<li>Paid Time Off &ndash; 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off</li>
<li>401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)</li>
<li>Pet Insurance</li>
<li>Identity Theft Protection</li>
</ul>
Purpose of the Position: 
The Career Associate is responsible for Career Services functions and duties as they relate to providing UMA graduates employment opportunities and ensuring graduate success by connecting graduates with allied healthcare employers. The Career Associate focuses on managing the graduate-facing process of Career Services in a call center environment through outbound phone activity; including graduate engagement, graduate career readiness, and partnering with the business development and Corporate Alliance teams for placement opportunities.

The Career Associate reports to the Director or Senior Director, Career Services.

Key Responsibilities:
 
Graduate Coaching:
<ul>
<li>Influences and empowers students and graduates to find employment in their field of study and begin their healthcare careers.</li>
<li>Manages a population of graduates and assist them in job placement in the Allied Healthcare field.</li>
<li>Works with students and graduates to give them guidance on interview techniques, workplace expectations, resume best practices and more.</li>
<li>Develops and implements plans to achieve student and graduate employment goals.</li>
<li>Matches graduates to employer positions and maintain ongoing relationships with companies to ensure excellent customer satisfaction.</li>
<li>Prepares for and facilitates graduate interviews with employers, including those with our national Corporate Alliance partnerships</li>
<li>Maintains timely, compliant and accurate documentation and metric requirements on all activity related to UMA graduates, employers, job orders and interview results up to and including placement of graduates.</li>
<li>Consistently meets or exceeds department metrics and quotas including talk time, interviews, hires and monthly goal of placed graduates.</li>
</ul>
Employer Outreach:
<ul>
<li>Contacts hiring managers to create new job opportunities, interviews, hires, and placements.</li>
<li>Develops and grows new and existing relationships within the healthcare industry to proactively discover future job opportunities for our graduates.</li>
<li>Locates, engages and attracts prospective healthcare companies to form partnerships to secure employment opportunities in assigned marketplace with the goal of building and maintaining long-term relationships that yield placements for UMA graduates and future relationship building.</li>
<li>Sources employment opportunities through our proprietary lead management tool with over a million leads, cold calling, email, fax and social media contact with decision makers and hiring managers.</li>
<li>Influences lead outcomes and communicates with hiring managers using a consultative graduate-focused approach to understand their hiring needs.</li>
<li>Ensures all paperwork is completed according to company, government, and accreditor standards.</li>
</ul>
Compliance:
<ul>
<li>Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.</li>
<li>Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.</li></ul> 


Work Experience, Skills, &amp; Abilities: 
Minimum Requirements:
<ul>
<li>Associate degree</li>
<li>Ability to work in a high-powered, dynamic, energetic, and results-driven call center environment</li>
<li>Demonstrated track record of success in past roles</li>
<li>Stable employment record</li>
<li>Exceptional communication, presentation, and interpersonal skills with the ability to establish rapport with a diverse customer base</li>
<li>Ability to multi-task and handle a high-pressure environment with timeline pressures</li>
<li>Committed, self-driven, with strong follow-up skills</li>
<li>Comfortable working independently or in a team environment</li>
<li>Able to support a diverse and inclusive work environment</li>
<li>Fluent and able to professionally communicate in verbal and written English</li>
<li>Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Skype and Microsoft Teams</li>
</ul>
Preferred Requirements:
<ul>
<li>Bachelor's degree</li>
<li>More than 1 year of sales, staffing, long-line sales, or 3rd party logistics experience</li>
<li>Experience in employment staffing, career services, out-placement services, or sales in the corporate sector</li>
<li>Experience cold calling in a production driven environment</li>
<li>Proven track record in professional sales or business development</li>
<li>Past success in servicing customers in a people-oriented industry</li>
<li>Experience with Zoho, Microsoft Dynamics, or a similar CRM system is preferred</li>
</ul>
Working Environment:
<ul>
<li>Call Center Environment, or Home Office, if outside of office area</li>
<li>Ability to share open cubicle office spaces with other coworkers</li>
<li>Flexibility to work evenings and weekends as needed</li>
</ul>
Physical Demands:
<ul>
<li>Requires long periods of sitting at a desk working on a computer</li>
<li>Must be able to remain in a stationary position (sitting at a desk) for 80% of the time</li>
<li>Requires occasional bending, stooping, and squatting</li>
<li>Requires occasional lifting of up to 10 lbs.</li>
</ul>
Application Deadline: Applications are accepted and reviewed on an ongoing basis.<div> 
OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody.

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students' educational and career success. We excel at building our students' confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to our team members' success and to each other's success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://workatuma.com/</div></div>

Career Services Advisor

HCA Houston Healthcare

<div><h5 class="jobSectionHeader">Introduction</h5>
Do you want to join an organization that invests in you as a(an) Patient Care Technician? At HCA Houston Healthcare Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.<h5 class="jobSectionHeader">
Benefits</h5>
HCA Houston Healthcare Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) 
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock 
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance. 
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more 
</li><li>
Consumer discounts through Abenity and Consumer Discounts 
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships 
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>
Colleague recognition program 
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) 
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
You contribute to our success. Every role has an impact on our patients&rsquo; lives and you have the opportunity to make a difference. We are looking for a dedicated Patient Care Technician like you to be a part of our team.<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5>
As a Patient Care Technician you will be a crucial member of our collaborative nursing care team, delivering hands-on care and helping create a safe, welcoming environment for patients. Your support brings comfort, dignity, and connection to those who need it most &ndash; and helps make our mission to improve lives a reality for patients every day.
Your responsibilities will include:
<ul><li>Assisting with patient preparation, mobility, transfers, and comfort to support smooth procedures and recovery</li><li>
Providing non-medicated care like dressing changes, skin protection, and use of supportive devices</li><li>
Keeping patient areas, operating rooms, and common spaces clean, organized, and stocked to maintain safety and efficiency</li><li>
Managing supplies, equipment, and environmental logs to keep the team ready and protect patients through infection control</li><li>
Communicating kindly with patients, families, and the care team while promoting safety and quality efforts</li></ul><h6 class="jobSectionHeader">
What qualifications you will need:</h6><ul><li>
Basic Cardiac Life Support required</li><li>
Critical Care experience highly preferred</li></ul>
HCA Houston Healthcare Medical Center is a 445+ bed acute care hospital located in the heart of central Houston, adjacent to the Medical Center and Museum District, and provides quality care for the greater Houston area. Established in 1975, our hospital has been serving Houston for more than 40 years. We provide a wide range of medical services, including cardiology, bariatrics, orthopedics, neurology, emergency care and more. Our comprehensive medical specialties are here to offer individualized care to every individual that walks through our doors. We also offer 24/7 emergency services and two intensive care units: surgical intensive care unit (SICU) and medical intensive care unit (MICU). We are an accredited Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP) Center and an accredited Chest Pain Center with Primary PCI. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 
 
&quot;Good people beget good people.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Care Technician opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Patient Care Technician

Memorial Hermann Health System

<div>
 At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
 
 
 
 Job Summary
 
 
 
 Cath Lab and Perfusion
 
 
 <ul>
 <li>
 Full time; 9am-5:30pm, Monday-Friday
 </li>
 <li>
 Call required
 </li>
 <li>
 BLS (American Heart Assoc) required
 </li>
 <li>
 1+year of Anesthesia Tech experience preferred
 </li>
 <li>
 Will be working with Cell Saver
 
 
 </li>
 </ul>
 This position is located at Memorial Hermann Memorial City Hospital
 
 
 Position is responsible for assisting the anesthesiologist in the operating room.
 
 
 
 Job Description
 
 
 
 
 Minimum Qualifications
 
 
 
 
 Education:
 
 High School Diploma
 
 or
 
 GED, preferred; with successful completion of hospital specific orientation program
 
 
 
 Licenses/Certifications:
 
 (None)
 
 
 
 Experience / Knowledge / Skills:
 
 
 
 <ul>
 <li>
 Minimum of one (1) year current Operating Room experience
 
 
 </li>
 </ul>
 
 Principal Accountabilities
 
 
 
 <ul>
 <li>
 Assists anesthesiologists as directed, performing duties according to the age/needs of the patient/patient population served.
 </li>
 <li>
 Prepares anesthesia machine and cart with required supplies prior to each case; assists in maintaining anesthesia and monitoring equipment/ancillary devices, warmers (fluid &amp; patient), accuracy and/or the adjustment or exchange of monitors, ventilators and gas cylinders as indicated.
 </li>
 <li>
 Demonstrates an ability to recognize specialty needs and anticipate preparation and follow-up i.e. CJD, MH, Airborne-TB, Latex sensitivity and Laser cases.
 </li>
 <li>
 Demonstrates the ability to assist with endotracheal intubation and extubation procedures during routine and emergency procedures.
 </li>
 <li>
 Performs inventory; orders and restocks anesthesia medications, trays and supplies; restocks anesthesia carts according to established protocol; cleans and restocks anesthesia machines, cart, supply rooms, shelves, and refrigerators as required; transports anesthesia equipment/supplies to other departments as needed.
 </li>
 <li>
 Ensures clean to dirty sanitation/containment and standard infection control precautions and professional performance. This includes but not limited to: vigilant sterile technique and care with invasive lines, facilitate/assist anesthesiologist in following CDC guidelines for Central Line Placement-Deterring CRBSI Catheter-related blood stream infections, disinfection and high level disinfection of semi-critical items and care of flexible scopes and specialty instrumentation.
 </li>
 <li>
 Actively participates in Quality Assurance and associated documentation.
 </li>
 <li>
 Other duties may be carried as patient care dictates, such as but not limited to: patient hair removal, blood product &amp; blood cooler transport, patient transport, anesthetized patient positioning within national safety goals and MHHS RED Rules and Surgical Safety Checklist.
 </li>
 <li>
 Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
 </li>
 <li>
 Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
 </li>
 <li>
 Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann&rsquo;s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
 </li>
 <li>
 Other duties as assigned.
 </li>
 </ul>
</div>

Anesthesia Tech, Cath Lab/ Perfusion, Days

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Anesthesia Tech, Cath Lab/ Perfusion, Days