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call center member care agent

Houston SPCA

<div>Call Center Team Member
Houston SPCA | Full Time
<div>$16.00/Hrly</div>
Do you thrive in a fast-paced environment where every call matters? Are you motivated by helping people and protecting animals in our community? If you&rsquo;re a solutions-focused communicator who brings calm, compassion, and professionalism to every interaction, Houston SPCA wants you on our team.
As a Call Center Team Member, you are often the first voice someone hears when they need help&mdash;whether they&rsquo;ve lost a pet, found an animal in distress, or are considering adoption. Your ability to listen, problem-solve, and provide accurate information directly supports our mission to protect animals and serve the community.
<h2 class="jobSectionHeader">What You&rsquo;ll Do</h2>
In this role, you will deliver exceptional customer service while gathering critical information and helping callers navigate stressful or emotional situations. Every day you will:
<ul><li>Welcome and guide visitors entering the Administration Building with clarity and care.</li>
<li>Help potential adopters understand Houston SPCA&rsquo;s adoption process, benefits, and policies.</li>
<li>Support pet owners by helping them navigate the &ldquo;Found Animals&rdquo; webpage and entering lost pet reports.</li>
<li>Gather and enter detailed information for cruelty reports and quickly relay urgent cases to investigators.</li>
<li>Dispatch rescue ambulance calls with accuracy and urgency for animals in medical distress.</li>
<li>Provide step-by-step support for emergency drop-off protocols for injured domestic animals and wildlife.</li>
<li>Share information about Houston SPCA programs&mdash;Volunteer &amp; Foster, PetSafe, Critter Camp, Wellness Clinic, and more.</li>
<li>Direct callers to the appropriate departments while maintaining a calm, professional tone.</li>
<li>Maintain confidentiality for all customers, donors, animals, and internal communications.</li>
</ul><h2 class="jobSectionHeader">What You Bring</h2>
<ul><li>High school diploma or equivalent and 1+ year of work experience.</li>
<li>Bilingual preferred.</li>
<li>Ability to read, write, and communicate effectively.</li>
<li>Strong computer and data-entry skills.</li>
<li>Patience, courtesy, and professionalism at all times.</li>
<li>Ability to safely handle animals with gentleness when needed.</li>
<li>Ability to adapt quickly to new procedures or program changes.</li>
<li>Valid Texas Driver&rsquo;s License preferred.</li>
<li>Ability to lift up to 50 lbs and work occasional unscheduled hours.</li>
</ul>
Houston SPCA is committed to building a diverse, inclusive, and equitable workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.</div>

Call Center Team Member

Legacy Community Health Services

<div><h2 class="jobSectionHeader">Benefits</h2><ul><li>
Paid Time Off &amp; Paid Company Holidays</li><li>
Medical, Dental, Vision &amp; Life Insurance</li><li>
Flexible Spending Account (FSA)</li><li>
403(b) Retirement Plan with Company Match</li><li>
Short-Term &amp; Long-Term Disability</li><li>
$0 Copay for Legacy Provider visits</li><li>
$0 Copay for prescriptions filled at Legacy Pharmacies</li><li>
Travel Insurance &amp; Pet Insurance</li><li>
Subsidized Gym Membership</li><li>
And much more!</li></ul>
Apply today in less than 3 minutes using your phone, tablet, or computer!<h3 class="jobSectionHeader">
Location: Legacy Montrose Allen Parkway - 2929 Allen Pkwy. Houston, TX 77019</h3>
Call Center Specialist- Behavioral Health-Bilingual Spanish/English (Job Overview)<h2 class="jobSectionHeader">
Schedule: 7:30AM-5PM | 8 HR Shifts</h2>
Are you ready to be the warm, welcoming voice that guides our patients through their healthcare journeys? At Legacy Community Health, we&rsquo;re more than just a healthcare provider&mdash;we&rsquo;re a family dedicated to making a meaningful difference in the communities we serve. As a Bilingual Call Center Specialist, you&rsquo;ll play a pivotal role in ensuring our patients feel seen, heard, and cared for from the very first interaction.<ul><li>
Be the first point of contact: You&rsquo;ll be the friendly voice that schedules appointments, answers questions, and provides vital information to our patients.</li><li>
Supportive environment: Join a collaborative and nurturing team where your contributions truly matter.</li><li>
Work-life balance: Enjoy a role that values your personal and professional well-being, giving you the space to thrive in both areas.</li><li>
Team growth: Take advantage of mentorship and development opportunities designed to help you grow in your career.</li><li>
Mission-driven work: Contribute to Legacy&rsquo;s mission of delivering outstanding healthcare services with compassion and respect.</li></ul><h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Serve as the welcoming first point of contact by managing inbound and outbound calls in a call-center environment.</li><li>
Maintain a positive and compassionate attitude while assisting patients with their needs.</li><li>
Adhere to scheduled work hours and ensure a seamless and pleasant experience for all callers.</li><li>
Schedule patient appointments following established protocols and procedures.</li><li>
Discuss referrals, insurance status, and eligibility to ensure patients have access to appropriate care.</li><li>
Stay updated on processes and developments within your area of expertise to provide accurate information.</li><li>
Use excellent problem-solving skills and available resources to address patient inquiries effectively.</li><li>
Collaborate with clinical and other departments to ensure all requirements for appointments and treatments are met.</li><li>
Identify high-risk or urgent symptoms and relay necessary information promptly to clinical staff.</li><li>
Accurately enter patient demographics and log call details into the system.</li><li>
Multitask effectively, such as speaking on the phone while operating a computer.</li><li>
Understand and apply basic healthcare terminology while maintaining compliance with HIPAA policies.</li><li>
Respond to emails and other non-phone inquiries in a timely manner.</li><li>
Apply interpersonal skills to de-escalate situations and address subtle indicators of patient distress.</li><li>
Perform other related duties as assigned to support the team and organization.</li></ul><h2 class="jobSectionHeader">
Minimum Qualifications</h2><ul><li>
High school graduate or equivalent required.</li><li>
1-2 years customer service experience highly preferred.</li><li>
Clinical office support experience highly preferred.</li><li>
Customer service oriented.</li><li>
Pleasant, professional, and articulate phone voice.</li><li>
Ability to handle multiple incoming callers/patients, tasks and responsibilities.</li><li>
Strong verbal and written grammar skills.</li><li>
Accurate keyboard typing, data-entry, and mouse navigation skills.</li><li>
Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites.</li><li>
Basic knowledge such as math, alphabetical or numerical filing may also be required.</li><li>
Patient scheduling experience.</li><li>
Attends to workstation on time, ready to work, with minimal absenteeism.</li><li>
Knowledge of medical terminology and/or insurance terminology preferred.</li><li>
Bilingual English/Spanish strongly preferred with the ability to read, write, interpret and disseminate information in both languages.</li></ul><h2 class="jobSectionHeader">
About Legacy Community Health</h2>
As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health&mdash;every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job&mdash;they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.
At Legacy Community Health, our mission&mdash;Driving healthy change in our communities&mdash;guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:<h4 class="jobSectionHeader">
Approachable &amp; Collaborative</h4>
We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.<h4 class="jobSectionHeader">
Driven &amp; Committed</h4>
We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change&mdash;within ourselves, our teams, and the communities we serve.<h4 class="jobSectionHeader">
Perceptive &amp; Thoughtful Communicators</h4>
We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.
KX2PmaXgel</div>

Call Center Specialist- Behavioral Health-Bilingual Spanish/English

The Harris Center for Mental Health and IDD

<div>The Harris Center for Mental Health and IDD (&ldquo;The HARRIS CENTER&rdquo;) is looking for a Certified Medical Assistant (CMA) to join our team, Under the direct supervision of a Physician or Physician Assistant, the Certified Medical Assistant will perform medical procedures and tests, maintain patient records, explain common medical procedures to patients, and assist with basic examinations.

Your role in action:
<ul><li>
Perform medical procedures and tests under the direct supervision of a Physician or Physician Assistant.</li><li>
Assist Physician with exams and tests</li><li>
Measure and record vital signs, including:</li></ul>
<ul><li><ul><li>Blood pressure</li><li>
Pulse</li><li>
Temperature</li><li>
Weight</li><li>
Height</li></ul>
</li><li>Interview patients</li><li>
Instruct patients on medication administration, diet, exercise, and other Physician directed orders.</li><li>
Keep accurate patient records and ensure that all related reports, information, and lab results are organized and filed with patient records.</li><li>
Keep exam rooms stocked with adequate medical supplies and instruments.</li><li>
Prepare examination rooms between patients.</li><li>
Sterilize medical instruments after each patient</li><li>
Answer calls from patients, physicians, and pharmacies and take appropriate action.</li><li>
Call-in prescriptions and prescription refills daily.</li><li>
Maintain accurate logs of office supplies and equipment</li></ul>

What qualifications you will need:

Education:
<ul><li>
High School Diploma or General Education diploma.</li></ul>

 Experience:
<ul><li>
 1 year experience preferred.</li></ul>

Other Key Qualifications:
<ul><li>
Certifications as a Certified Medical Assistant (CMA)</li></ul> 


Knowledge, Skills &amp; Abilities:
<ul><li>
Knowledge of the healthcare field, the medical specialty of the office or center in which they work, and medical terminology.</li></ul>
<ul><li>Must also have exceptional people skills; good grammar and spelling; excellent phone etiquette; a high degree of professionalism; and advanced organizational skills, including the ability to multi-task.</li><li>
Excellent communication &amp; listening skills.</li><li>
Compassionate/empathetic.</li><li>
Adaptable.</li><li>
Stress tolerance.</li><li>
Integrity.</li></ul>

What we have to offer:

The Harris Center not only offers a competitive salary but also a suite of excellent benefits designed to enrich your life both professionally and personally. Imagine a future with a robust retirement plan complemented by our generous company matching &ndash; a testament to our investment in your long-term financial well-being. Experience the unique advantage of our prior service credit, accelerating your journey towards a more substantial Paid Time Off accrual, empowering you to enjoy well-deserved breaks.

Enjoy Cell Phone Discounts, exclusive entertainment deals through Tickets at Work, and a free Headspace subscription for mental wellness. Additionally, our Employee Assistance Program supports your overall well-being.

Take advantage of significant financial relief through student loan forgiveness as a valued member of The Harris Center team. As a qualifying entity, our employees are eligible for various student loan forgiveness programs, designed to alleviate the financial burdens associated with higher education.

What else you should know:
<ul><li>
This posting is associated with position #2254-97905</li></ul>

About us:

The Harris Center is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The Harris Center provides care to over 90,000 people and has an annual budget of over $300 million.

As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The Harris Center provides a full continuum of services at 80 different sites across Harris County. In addition, services are provided in more than 40 different languages as well as sign language in order to better serve what is one of the largest communities in the nation.

By utilizing the unique expertise of its more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.

Contributes to suicide care and prevention by embracing our values and applying a trauma-informed approach rooted in safety, trust, choice, collaboration, and empowerment.</div>

Certified Medical Assistant (CMA) (Floater)

Texas Children's Hospital

<div>We are searching for a Certified Medical Assistant (CMA) TCP Cy-Fair &mdash; someone who works well in a fast-paced setting. In this position, you will provide clinical support for patients in the hospital&rsquo;s various ambulatory settings promoting cost effective, age appropriate, safe, and high-quality family centered care.
Think you&rsquo;ve got what it takes?
Qualifications
<ul><li>High school diploma or GED
</li><li>Graduation from a medical assistant or emergency medical technician program OR Documentation from the licensing authority confirming that medical assistant/emergency medical technician education is not a requirement for certification
</li><li>BLS - American Heart Association Required
</li></ul>&quot;As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards. &quot;
One of the following Required:
<ul><li>CCMA - Cert-Cert Clinical MA - CCMA National Health Career Association (NHA)
</li><li>CMA-AAM - Cert-Cert Medical Assistant American Association of Medical Assistants (AAMA)
</li><li>CMA-C - Clinical Medical Assistant Certification American Medical Certification Association (AMCA)
</li><li>EMT - Emergency Medical Tech Texas Department of State Health Services
</li><li>EMT-A - Advanced EMT Texas Department of State Health Services
</li><li>EMT-B - Emergency Medical Tech-Basic Texas Department of State Health Services
</li><li>EMT-I - Emergency Medical Tech-Intern Texas Department of State Health Services
</li><li>EMT-P - Emergency Medical Tech-Paramedic Texas Department of State Health Services
</li><li>LIC PAR - Licensed-Paramedic Texas Department of State Health Services
</li><li>NCMA - National Cert Med Assistant National Center for Competency Testing (NCCT)
</li><li>NRCMA - National Registered CMA National Association of Health Professionals (NAHP)
</li><li>RMA - Registered Medical Assistant American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants
</li></ul>Preferred Qualifications
<ul><li>1 yr. of related experience
</li></ul>Responsibilities:
<ul><li>Assist in the collection of patient/family data that may include biophysical, psychosocial, developmental, cultural, and environmental information per practice protocol
</li><li>Collect and document vital signs, BMI, height/weight, and reason for visit with complete accuracy
</li><li>Document current medications, allergies, and other information in the electronic health record
</li><li>Prepare patients for examination and assist provider, as directed, during treatments, examinations, and testing as directed by the provider
</li><li>Document all interventions per practice protocol
</li><li>Call in and/or send electronic prescription refills as directed
</li><li>Assist provider during office emergency patient care
</li><li>Keep rooms stocked with supplies and notify managers when supplies are low
</li><li>Participate as a member of the care team, working with each member of the team to meet the goals of the patient, and participate in daily huddles and monthly staff meetings
</li><li>Coordinate patient care by following up on lab results, ER visits, et cetera
</li><li>Identify patients eligible for Vaccines for Children program and follow procedures for accurate documentation and management
</li><li>Assess patient&rsquo;s eligibility for referral by verifying coverage with payer prior to initiate referral
</li><li>Manage the outstanding orders report and lab error work queue to assure results are received
</li><li>Provide superb customer service</li></ul></div>

Certified Medical Assistant (CMA) -TCP Cy Fair

<div>The Harris Center for Mental Health and IDD (&ldquo;The HARRIS CENTER&rdquo;) is looking for a Licensed Therapist (LPHA) to join our Youth Crisis Outreach Team (YCOT). Under the general direction of the Program Director, Clinical Team Lead, or designated staff, the LPHA performs clinical activities such as independent assessments and service interventions as directed by the treatment plan and/or identified consumer need(s). This position interfaces with Treatment Teams both inpatient and outpatient and authorizes the medical necessity of services, as indicated. This position is responsible for providing the following services: Crisis Intervention, Mental Health Assessments, case management and follow-up, and liaison between the Agency and the community. YCOT interfaces with other programs in the Agency, law enforcement, and the community

What will you do:
<ul><li>
The YCOT LPHA performs community-based crisis assessments to determine needed level of care, assess for safety, and formulate diagnosis.</li><li>
The YCOT LPHA provides crisis counseling and intervention to individuals to reduce symptoms, provide education and prevent admission to a more restrictive environment.</li><li>
The YCOT LPHA collaboratively creates a treatment plan with the consumer to outline treatment goals.</li><li>
The YCOT LPHA provides case management activities to assist consumers in gaining and coordinating access to necessary care and services in accordance with treatment plan goals.</li><li>
The YCOT LPHA monitors consumer progress with treatment goals and linkage to services.</li><li>
The YCOT LPHA educates family members so they may understand the individual&rsquo;s mental health symptoms, treatment and assist with referring to community resources.</li><li>
The YCOT LPHA provides information on mental health, the importance of medications and treatment compliance, and other clinical related information to individual, family, community as needed.</li><li>
The YCOT LPHA completes electronic documentation each work day as outlined in MCOT Operating Guidelines. This documentation becomes part of the medical record for the Agency.
</li><li>The YCOT LPHA, when interacting with the community and colleagues, follows the key principles of a trauma informed approach (i.e. safety, trustworthiness and transparency, peer support, collaboration and mutuality, empowerment, voice and choice, cultural, historical, and gender issues).</li><li>
The YCOT LPHA meets divisional and program productivity standards.</li><li>
The YCOT LPHA performs related work as assigned and adapts to changing work requirements.</li><li>
The YCOT LPHA demonstrates ethical conduct in all professional activities.</li><li>
The YCOT LPHA complies with Agency policies and procedures and MCOT Operating Guidelines.</li><li>
The YCOT LPHA will be designated crisis staff once weekly. Responsibilities include entering and contacting all new referrals, answering office telephone calls, and responding to Emergent and Urgent classified referrals.</li><li>
The YCOT LPHA is available to provide any assistance not listed above to the Agency, Program Director, Clinical Team Lead, or staff as requested and required.</li></ul>

What qualifications you will need:

Education:
<ul><li>
Master&rsquo;s degree (M.A.) from four-year accredited college or university with a major in a social, behavior, or human service field, including but not limited to: psychology, social work, counseling, sociology, human development, and educational psychology.</li></ul>

Experience:
<ul><li>Must have 2 years experiencing working in a mental health setting.</li></ul>

Other Key Qualifications
<ul><li> Clinical license through the State of Texas for one of the following: Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or a Licensed Marriage and Family Therapist (LMFT.</li></ul>
<ul><li> Licenser credentials plus one to two years of clinical experience post Master&rsquo;s degree preferred. Will be required to work several on call shifts on weekend and overnight as well as holidays to support a 24/7 365 crisis program.
</li></ul><ul><li> Must maintain a valid Texas Driver&rsquo;s License and be insurable under Agency policy.</li></ul> 


Knowledge/Skills &amp; Ability:
<ul><li> Knowledge of and ability to apply crisis intervention techniques.</li></ul>
<ul><li> Strong diagnostic skills, the ability to incorporate patient history, symptoms, environmental and related issues to formulate proper diagnosis and treatment.</li></ul>
<ul><li> Strong communication skills, listening and interpersonal skills above average, written documentation is clear, concise, and well- constructed.</li></ul>
<ul><li> Effective time management and organizational skills.</li></ul>
<ul><li> Must be able to work autonomously in a fast-paced environment.</li></ul> 


About us:

The Harris Center is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The Harris Center provides care to over 90,000 people and has an annual budget of over $300 million.

As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The Harris Center provides a full continuum of services at 80 different sites across Harris County. In addition, services are provided in more than 40 different languages as well as sign language in order to better serve what is one of the largest communities in the nation.

By utilizing the unique expertise of its more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.

What else you should know:
<ul><li> This posting is associated with position #70368</li></ul>

)

What we have to offer:

The Harris Center not only offers a competitive salary but also a suite of excellent benefits designed to enrich your life both professionally and personally. Imagine a future with a robust retirement plan complemented by our generous company matching &ndash; a testament to our investment in your long-term financial well-being. Experience the unique advantage of our prior service credit, accelerating your journey towards a more substantial Paid Time Off accrual, empowering you to enjoy well-deserved breaks.

Enjoy Cell Phone Discounts, exclusive entertainment deals through Tickets at Work, and a free Headspace subscription for mental wellness. Additionally, our Employee Assistance Program supports your overall well-being.

Take advantage of significant financial relief through student loan forgiveness as a valued member of The Harris Center team. As a qualifying entity, our employees are eligible for various student loan forgiveness programs, designed to alleviate the financial burdens associated with higher education.

Contributes to suicide care and prevention by embracing our values and applying a trauma-informed approach rooted in safety, trust, choice, collaboration, and empowerment</div>

Licensed Therapist (LPHA) - YCOT

Prime Asset Management Company 

Corcoran Legends Realty Management Company is looking for a versatile, organized, and proactive team member to support day-to-day operations across admin, data, customer service, and marketing. You’ll be the backbone that keeps our clients and internal processes running smoothly.ResponsibilitiesAdministrative Support: Manage calendars, schedule meetings, handle emails, and organize documents and files.Data Entry: Accurately input, update, and maintain client and property data in our CRM and spreadsheets.Customer Service: Respond to client inquiries via phone, email, and chat with professionalism and speed.Call Center Support: Handle inbound/outbound calls related to property inquiries, account updates, and follow-ups.Social Media Marketing: Create and schedule posts, engage with followers, and track basic performance metrics across platforms.Coordination: Liaise between clients, vendors, and internal teams to ensure tasks are completed on time.QualificationsHigh school diploma required; Associate’s or Bachelor’s degree in Business, Communications, or related field is a plus.1+ year experience in admin, data entry, customer service, or social media management preferred.Strong typing speed and accuracy, with proficiency in Google Workspace, Microsoft Office, and CRM tools.Excellent written and verbal communication skills.Comfortable multitasking and managing multiple priorities in a fast-paced environment.Reliable internet connection and a quiet workspace for remote work.

Virtual Assistant/Data entry Specialist

The Home Depot

Position Purpose: The DC Operations Manager is responsible for the success of assigned functions within a complex distribution center environment to ensure that it is an outstanding place to work. The DC Operations Manager may be responsible for the supervision of one or more of the following: Inbound Operations (Unloading and Receiving), Warehouse Operations (Pick-Pack, Break-Pack), Outbound Operations (Loading), Transportation Operations (Yard, Carrier Relations) and/or Office Operations (e.g., Transportation Coordinators, Customer Service Associates, General Office Associates). The DC Operations Manager works with the General Manager or DC Assistant General Manager to develop strategies and objectives to maximizing productivity and leverage expenses for the Home Depot distribution center. DC Operations Managers must analyze trends, solve problems and motivate and develop themselves and associates in order to maximize contribution to the DC success - typically manages through several Supervisors to achieve results from a large number of hourly associates. Key Responsibilities: 20% Managing to ensure operational excellence in all warehouse areas, efficient operations of warehouse management system(s) and related equipment, inventory is received appropriately and efficiently and safely processed in the warehouse, proper layout of warehouse and product placement, and proper maintenance and organization of all warehouse areas so that it's appearance is conducive to creating a perfect load for our Stores and Customers 20% Assists GM or AGM with the evaluation of the effectiveness of and recommends alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product; manage to ensure warehouse layout is optimally aligned for maximum efficiency as seasonality and inventory needs require. 15% Assists GM and/or AGM with the DC's financial, operational, people and process and service related objectives to drive continuous improvement and efficiency gains to reduce overall cost-to-serve; leads associates, and peers to anticipate and solve problems and plan for upcoming events, seasonal changes, etc. Depending on DC, may assist in management of 3PL provider to ensure optimal performance and metrics are achieved. 15% Coaches, trains, and develops Associates informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback. Maintains a union free work environment by creating an employee-centered work place that demonstrates care and concern for all Associates. 15% Ensures a culture of safety throughout the organization by following Home Depot safety policies and procedures - monitor DC safety, physical security and operational metrics on a daily, weekly and monthly basis 15% Depending on need, may work with the GM to manage relationship with #3PL onsite delivery or transportation agent for all outbound loads, review transportation carrier performance with transportation Associates Direct Manager/Direct Reports: Reports to DC General Manager I/II or Assistant General Manager Accountable for direct supervision of the work activities of others. In addition to personnel issues - including selection, termination, performance appraisal and professional development of subordinates. Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions: Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Bachelors Degree concentrating in Operations Management, Business or Supply Chain Proficiency in Microsoft Outlook, Word and Excel software applications Previous change management experience (driving, influencing and inspiring change through communication at all impacted levels). Ability to work a flexible schedule. Ability to be on-call at various times.. Must be able to work weekends and holidays. Must be open to relocation. Because of the nature of Retail Distribution, your flexibility to relocate will translate into increased opportunities for advancement. Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: No additional education Minimum Years of Work Experience: 2 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Acts with Integrity: Demonstrates responsible, ethical and honest behavior in all Home Depot roles, tasks and responsibilities; models The Home Depot values. Problem Solving: Reacts quickly and appropriately to problems in the DC; follows-up in a timely manner to issues not immediately resolvable; ties all loose ends. Customer Driven: Creates a customer-focused environment in which excellent service is provided to all Customers; sees business through the eyes of the Customer. Gets Things Done: Motivates self and others to accomplish important objectives despite a complex environment and multiple demands; creates a sense of urgency; delegates appropriately. Communicates Effectively: Communicates clearly and concisely with all audiences; keeps others informed and listens carefully to input and feedback; adapts messages to fit audience. Plans Strategically: Demonstrates the ability to determine goals, direction and action steps necessary to maximize short-term and long-term. Ground-Engaged: Demonstrates a comprehensive understanding of The Home Depot business and how his/her actions affect the business; uses this knowledge to make effective business decisions; knows the competition and the industry; foresees future challenges and takes action to address them. Building Relationships: Establishes trust and credibility with people over time; establishes rapport with people; has smooth working relationships with people inside and outside of the organization. Champions Development: Seeks knowledge about the strengths and weaknesses of his/her self and Associates; takes steps to maximize development of both self and Associates. Stress Tolerance: Maintains a positive attitude; maintains a high volume, high quality workload under demanding conditions (e.g., short time frame). Safety Orientation: Enforces safety policies and procedures; is a safety role model; holds Associates to a high safety standard.

Operations Manager

Explore 100+ Call center member care agent in Houston this August. Find roles across top companies and apply now to boost your career.