customer service representative

front desk agent

inside sales

bi-lingual pharmacy tech support/call center rep (work from home) Jobs in Houston

bilingual call center representative Jobs in Houston

bilingual call center representative

call center i

Boston Scientific

<div><p><b>Additional Location(s):</b> N/A</p><p><b>
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance</b></p><p>
At Boston Scientific, we&rsquo;ll give you the opportunity to harness all that&rsquo;s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we&rsquo;ll help you in advancing your skills and career. Here, you&rsquo;ll be supported in progressing &ndash; whatever your ambitions.
</p><p><b>Shift Hours: Monday - Friday 10:00 AM - 7:00 PM</b></p><p></p><p><b><br>
About this role:</b></p><p>
Call Center I is responsible for obtaining necessary information to verify and update all shipping information for BSC patients. They will handle inbound and outbound phone calls for this purpose. They will also contact patients when their study is complete to ensure the return of the cardiac monitor.</p><p></p><p><b><br>
Work Mode</b></p><p>
At Boston Scientific, we value collaboration and synergy. This role follows a onsite work model, requiring employees to be in our local office five days per week.</p><p></p><p><b><br>
Relocation</b></p><p>
Relocation assistance is not available for this position at this time.</p><p></p><p><b><br>
VISA</b></p><p>
Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time</p><p></p><p><b><br>
Your responsibilities will include:</b></p><ul><li>
Outbound/Inbound calls to and from patients, practice, or the sales force to obtain missing or incomplete information</li><li>
Release orders for shipment once all prerequisites are met.</li><li>
Perform duties that retrieve company equipment</li><li>
Generate and send recovery letters</li><li>
Proficient in the use and mechanics of all Company Cardiac Event Monitors</li><li>
Clearly communicate information to patients and internal customers</li><li>
Provide prompt and friendly customer service</li><li>
Earns others&rsquo; trust and respect through consistent honesty and professionalism in all interactions.</li><li>
Perform special projects and other duties as assigned</li></ul><p><b><br>
Required qualifications:</b></p><ul><li>
0-1 Years with High School Diploma and/or Equivalent experience, training , or apprenticeships</li><li>
Sitting for extended periods of time will be required</li><li>
Use of hands repetitively to type, handle, and operate standard office equipment will be required</li><li>
Employee will work under typical office conditions</li><li>
All employees must pass drug test, and must have valid proof of eligibility to work in the USA.</li></ul><p></p><p><b><br>
Preferred qualifications:</b></p><ul><li>
One to two years of experience in a customer service role</li><li>
Must be able to handle a high volume of work</li><li>
Experience working with confidential information</li><li>
High degree of professionalism and comfortable taking/receiving calls</li><li>
Intermediate skills in Microsoft Office</li><li>
Ability to work in a fast paced environment</li><li>
Capable of operating a digital telephone system</li><li>
Ability to type accurately.</li><li>
Bilingual is a plus</li></ul><p></p><p><b><br>
Requisition ID: 627385</b></p><p><b>
Minimum Salary: $ 26520</b></p><p><b>
Maximum Salary: $ 45136</b></p><p></p><p><br>
The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) &ndash; see www.bscbenefitsconnect.com&mdash;will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. <b>At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.</b></p><p></p><p><br>
Compensation for <b>non-exempt (hourly), non-sales roles</b> may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).</p><p></p><p><br>
Compensation for <b>exempt, non-sales roles </b>may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).</p><p></p><p><b><br>
For MA positions</b>: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.</p><p></p><p><br>
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.</p><p></p><p><br>
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.</p><p></p><p><br>
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company&rsquo;s policies or protocols change with regard to COVID-19 vaccination.</p><p></p><p><br>
Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.</p></div>

Call Center I

Harris Health

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Details</b></h2>
<div><div><div>Career area</div>
<div>Social Work</div>
</div><div><div>Position Type</div>
<div>Full Time</div>
</div><div><div>Pay</div>
<div>$73,424.00 - $93,620.80</div>
</div><div><div>Location</div>
<div>Lyndon B. Johnson Hospital, Houston, TX 77026, United States</div>
</div><div><div>Job ID</div>
<div>179379</div>
</div></div><div><div><div><p>
</p><div><ul><li>Facebook
</li><li>X
</li><li>LinkedIn
</li><li>Email</li></ul></div></div><br>
</div></div></div></div></div></div><p></p><div><div><div><div><p>Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet&reg; nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.</p></div><div><p>
Job Summary<br>
The Inpatient Social Worker Care Manager I (SWCM I) facilitates the collaborative interdisciplinary process of case management encompassing assessment, planning, facilitation, care coordination, and evaluation appropriate to the scope of licensure in a hospital setting. The SWCM I helps patients and their families address and resolve the social, financial, and psychological problems related to their health condition. The SWCM I identifies options and advocates for services to meet the patient's and family's comprehensive needs with available resources to promote quality cost-effective outcomes. SWCM I help people assess and solve problems in their lives. Challenges range from physical and mental illness to domestic violence; additional duties depend on the type of population served. The SWCM I systematically intervenes to provide clinical social work and complex discharge planning assistance to patients and their families who experience complex psychosocial needs. The SWCM I will provide assistance with eligibility determination for social programs, as well as assist in qualifying for community assistance from a variety of sources or agencies. The SWCM I offers crisis intervention and/ or mental health assessment to patients and families, coordinates and facilitates the development of a multidisciplinary discharge plan of care for high-risk patient populations. This role will participate in an interdisciplinary team meetings to ensure that psychosocial issues are addressed as required across the continuum of care.<br>
<br>
The SWCM I participates in quality improvement activities, exemplifies professionalism, and promotes a customer-friendly environment by utilizing ServiceFIRST behaviors in interactions with patients, families, and staff members.<br>
<br>
Minimum Qualifications<br>
<br>
Degree: Graduation from an accredited school of Social Work with a Master's degree in Social Work
<br>
<br>
Licensure/Certification:<br>
a. Licensed Master Social Worker (LMSW) or (LCSW)<br>
b. Holds a current licensure in the State of Texas
<br>
c. Certified Case Manager (CCM) or Accredited Case Manager (ACM) (both preferred)<br>
d. Basic Life Support<br>
<br>
Work Experience: Prior experience as Social worker preferred<br>
<br>
Communication Skills: Above Average Verbal (Heavy Public Contact), Exceptional Verbal (e.g., Public Speaking), Writing /Composing (Correspondence/Reports)<br>
Bilingual Skills Required: No, Spanish preferred<br>
<br>
Proficiencies: PC, MS Word<br>
<br>
Job Attributes:
<br>
Knowledge/Skills/Abilities: Analytical, Medical Terms, Mathematics<br>
<br>
Work Schedule:<br>
Weekends, Holidays, Flexible, Travel, On-Call<br>
<br>
Equipment Operated: PC and office equipment related to job duties</p></div></div></div></div></div>

Social Worker Care Manager I

Xanterra Travel Collection

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 <strong>
  Awarded World&rsquo;s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world&rsquo;s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world.
  <br/>
  <br/>
 </strong>
 <strong>
  Our Mission
 </strong>
 : We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
 <br/>
 <br/>
 <strong>
  Our Vision
 </strong>
 : Enriching people&rsquo;s perspective through inspired travel
 <br/>
 <br/>
 <strong>
  Our Values
 </strong>
 :
 <strong>
  W
 </strong>
 elcoming,
 <strong>
  I
 </strong>
 nnovative,
 <strong>
  N
 </strong>
 ow,
 <strong>
  D
 </strong>
 iscipline,
 <strong>
  S
 </strong>
 erve,
 <strong>
  T
 </strong>
 eamwork,
 <strong>
  A
 </strong>
 uthentic,
 <strong>
  R
 </strong>
 esponsible
 <br/>
 <br/>
 See what our team members have to say about this great opportunity!
 <br/>
 <br/>
 <ul>
  <li>
   "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they&rsquo;ll remember for life!"
  </li>
  <li>
   "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"
  </li>
  <li>
   "The support and understanding from upper management not just in our professional life, but personal life is amazing!"
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Full-time positions available to work remotely as long as you live in one of these states:
  <br/>
  <br/>
 </strong>
 <strong>
  AR, AZ, CO, FL, LA, MN, TX, and WI.
  <br/>
  <br/>
 </strong>
 Operations Agent is responsible for effective coordination of all booking aspects after creation. This can include manifesting, reservation accounting processes, irregular operations tasks, and other operational tasks as seen below.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Operational Tasks: Execute assigned tasks related to voyage processing, ensuring timely completion; handling Outbound and Inbound calls, chats, and emails; and SmartSheet interactions to effectively align bookings with voyages.
  </li>
  <li>
   Irregular Operations: Act as contact agent for TA/Guests to coordinate irregular operations.
  </li>
  <li>
   Manifesting: Assist with basic manifesting functions as assigned by the Documents &amp; Manifests lead.
  </li>
  <li>
   Reservations Accounting: Assist with basic accounting functions as assigned by the Res Accounting lead. This will include contacting TA/Guests for open and past due balances.
  </li>
  <li>
   Guest Support: Assist with overflow service calls during peak times in the Call Center as required.
  </li>
  <li>
   Booking Processes: Coordinate all aspects of bookings, from creation to completion, ensuring accuracy and efficient operations to meet company KPIs.
  </li>
  <li>
   Team Leadership: Coach and mentor Ops team members to improve performance and assist with onboarding new Ops team members.
  </li>
  <li>
   Other Duties as assigned by management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent written and verbal communication skills.
  </li>
  <li>
   Ability to work collaboratively across departments and adapt to changing priorities.
  </li>
  <li>
   Strong organizational skills and ability to manage multiple tasks simultaneously.
  </li>
  <li>
   Self-starter with excellent task management skills
  </li>
  <li>
   Intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage(s).
  </li>
  <li>
   Familiarity with or willingness to adopt AI-powered platforms (e.g., Copilot, automated workflows, data analysis tools) is a plus.
  </li>
  <li>
   Cruise or tour operations / reservations experience preferred.
  </li>
  <li>
   Preferred experience managing processes with timelines.
  </li>
  <li>
   Proficiency with Reservations and Operations systems (Seaware Core preferred)
  </li>
  <li>
   This position is expected to adjust work hours in cases of irregular operations, which likely will also require extended hours.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  BENEFITS:
 </strong>
 For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental &amp; Vision; HSA &amp; FSA; Life &amp; Disability; Accident, Hospital &amp; Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts &amp; Travel Deals.
 <br/>
 <br/>
 <strong>
  EEO:
 </strong>
 Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
 <br/>
 <br/>
 <strong>
  Work Environment:
 </strong>
 Remote work. Secure home office environment suitable for remote work without disruptions. Hardwire Internet connection required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</div>


Operations Agent

Xanterra

<b>Overview (Text Only):</b><br>
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world.
<br><br>
<b>Our Mission:</b> We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
<br><b>Our Vision:</b> Enriching people’s perspective through inspired travel
<br><b>Our Values:</b> Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
<br><br>
See what our team members have to say about this great opportunity!
<br><ul>
<li>"I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!"</li>
<li>"I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"</li>
<li>"The support and understanding from upper management not just in our professional life, but personal life is amazing!"</li>
</ul>
Full-time positions available to work remotely as long as you live in one of these states:
<br>AR, AZ, CO, FL, LA, MN, TX, and WI.
<br><br>
Operations Agent is responsible for effective coordination of all booking aspects after creation. This can include manifesting, reservation accounting processes, irregular operations tasks, and other operational tasks as seen below.
<br><br>
<b>Responsibilities (Text Only):</b><br>
<ul>
<li>Operational Tasks: Execute assigned tasks related to voyage processing, ensuring timely completion; handling Outbound and Inbound calls, chats, and emails; and SmartSheet interactions to effectively align bookings with voyages.</li>
<li>Irregular Operations: Act as contact agent for TA/Guests to coordinate irregular operations.</li>
<li>Manifesting: Assist with basic manifesting functions as assigned by the Documents & Manifests lead.</li>
<li>Reservations Accounting: Assist with basic accounting functions as assigned by the Res Accounting lead. This will include contacting TA/Guests for open and past due balances.</li>
<li>Guest Support: Assist with overflow service calls during peak times in the Call Center as required.</li>
<li>Booking Processes: Coordinate all aspects of bookings, from creation to completion, ensuring accuracy and efficient operations to meet company KPIs.</li>
<li>Team Leadership: Coach and mentor Ops team members to improve performance and assist with onboarding new Ops team members.</li>
<li>Other Duties as assigned by management.</li>
</ul>
<b>Qualifications (Text Only):</b><br>
<ul>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to work collaboratively across departments and adapt to changing priorities.</li>
<li>Strong organizational skills and ability to manage multiple tasks simultaneously.</li>
<li>Self-starter with excellent task management skills</li>
<li>Intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage(s).</li>
<li>Familiarity with or willingness to adopt AI-powered platforms (e.g., Copilot, automated workflows, data analysis tools) is a plus.</li>
<li>Cruise or tour operations / reservations experience preferred.</li>
<li>Preferred experience managing processes with timelines.</li>
<li>Proficiency with Reservations and Operations systems (Seaware Core preferred)</li>
<li>This position is expected to adjust work hours in cases of irregular operations, which likely will also require extended hours.</li>
</ul>
<b>BENEFITS:</b> For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
<br><br>
<b>EEO:</b> Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
<br><br>
<b>Work Environment:</b> Remote work. Secure home office environment suitable for remote work without disruptions. Hardwire Internet connection required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NRG Energy

<div><p>Welcome to the intersection of energy and home services. At NRG, we&rsquo;re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers&rsquo; lives easier&mdash;helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.</p><p>
We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.</p><p>
More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.</p>
<div>
The Sales Analyst is a support role within the Business Solutions C&amp;I Sales organization. The goal of this position is to learn the basics of processing, offering and closing a C&amp;I deal. The position will prepare an individual to have</div><div>
ownership over the full pre-sale customer lifecycle (from contact to close). Sales Analysts will learn to manage the business process for energy transactions from start to finish. Account setup, pricing, and closing are the primary responsibilities of the position. Limited post close support is expected for routine, ongoing account management. Success in the position hinges on superb communication skills, ability to multi-task, time management skills and ability to learn deal closing/customer communication skills. The position is full-time and based in NRG&rsquo;s Houston, downtown office.</div><div></div><div><b><br>
Responsibilities</b></div><ul><li>
Process/facilitate requests for deal setup, pricing, structuring and contracting</li><li>
Communicates clearly with internal team members</li><li>
Responsible for the quality and timely completion of deal processing</li><li>
Responsible for developing proficiency in internal sales/operational processes and systems</li><li>
Responsible for developing a working knowledge of simple deals (products and contract structures)</li><li>
Perform customer research and or contact customers, as requested by Sales Leaders</li></ul><div></div><div><b><br>
Minimum Qualifications</b></div><ul><li>
A high school diploma or GED equivalent</li><li>
Minimum of 6 months working with customers in a call center/ inside sale environment</li></ul><div></div><div><b><br>
Preferred Qualifications</b></div><ul><li>
Bachelor&rsquo;s degree OR an equivalent combination of education and/or experience</li><li>
Previous experience processing/facilitating requests for deal setup, pricing, structuring and contracting</li><li>
Previous experience working in the energy or utility industry</li></ul><div></div><div><b><br>
Additional Knowledge, Skills and Abilities:</b></div><ul><li>
Strong interpersonal communication skills</li><li>
Ability to work and contribute as an effective team player in a fast-paced sales environment.
</li><li>Ability to adapt to changing industry demands and internal and external factors. .
</li><li>Detail oriented with strong organization and follow-through skills.
</li><li>Must be self-directed and able to learn business and new products quickly.</li></ul><br>
<div></div>
<p>
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.</p><p>
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)</p><p>
Official description on file with Talent.</p></div>

Sales Analyst

IQVIA

<div><div><div>Houston, United States of America | Full time | Home-based | R1537654</div><div><div><b>
Job available in additional locations</b></div></div></div><p></p><div><div><b><br>
Bi-lingual Pharmacy Support Call Center Representative</b><br>
<i>Contract Remote Role &ndash; Location (Open to Remote US)</i></div><div>
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product&rsquo;s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.</div><div>
IQVIA has the world&rsquo;s largest Commercial Sales &amp; Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.</div><div>
We are excited to announce that currently we are looking for a 100% remote (work from home&mdash;WFH) contract <b>Pharmacy Support Call Center Representative </b>to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The <b>Pharmacy Support Call Center Representative </b>is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.</div><div><b>
Role Purpose:</b></div><ul><li>
Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.</li></ul><div><b>
Job Responsibilities:</b></div><ul><li>
Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center</li><li>
Quickly assess the user's issue and provides first level support for problem resolution</li><li>
Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area</li><li>
Recognize operational challenges and suggest recommendations to management, as necessary</li><li>
Ability to work 40 hours per week under moderate supervision</li><li>
Multiple shifts available:</li></ul><h3 class="jobSectionHeader"><b>
8:00 am - 5:00 pm EST
</b></h3><h3 class="jobSectionHeader"><b>9:00 am &ndash; 6:00 pm EST</b></h3><h3 class="jobSectionHeader"><b>
10:00am &ndash; 7:00pm EST</b></h3><h3 class="jobSectionHeader"><b>
11:00 am &ndash; 8:00pm EST</b></h3><div><b>
Minimum Education &amp; Experience:</b></div><ul><li>
High School Diploma or equivalent</li><li>
Pharmacy Technician experience required</li><li>
HIPAA certified</li><li>
Call center experience required (3+ years preferred)</li><li>
Experience in medical claim processing is a plus</li><li>
Bi-lingual (English/Spanish)</li></ul><div><b>
The pay range for this role is $18.00 per hour. To be eligible for this position, you must reside in the same country where the job is located.</b></div><div><b>
IQVIA</b> is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.</div><div>
#LI-CES</div><div>
#LI-Remote</div><div>
#LI-DNP</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div></div><div></div>

Bi-lingual Pharmacy Tech Support/Call Center Rep (Work from Home)

Houston Methodist

<div><p><b>We hold ourselves and the careers we build to a higher standard.</b></p>
<p>
At Houston Methodist, nurses develop their skills through a wide range of educational programs, collaborate with physicians to provide the best care and build upon a world-class reputation for excellence in patient care, education and research. We hold ourselves - and the careers we build - to a higher standard. Our growing, inclusive health care system offers:</p>
<ul>
<li>Superior practice settings</li>
<li>High safety standards</li>
<li>Professional development &amp; nursing education</li>
<li>Meaningful collaboration with physicians</li>
<li>Unparalleled support</li>
</ul>
<p><b>Requirements</b></p>
<ul>
<li>Bachelor of Science degree or higher from an accredited School of Nursing</li>
<li>Twelve months registered nurse experience in a healthcare environment</li>
<li>Texas RN license or temporary TX RN license, should obtain permanent license within 90 days. Compact license acceptable according to current Board of Nursing requirements</li>
<li>American Heart Association Basic Life Support (BLS)</li>
<li>Other credentials and certifications as defined by unit/service line</li>
</ul>
<p><b>I CARE VALUES</b></p>
<h3 class="jobSectionHeader"><b>
INTEGRITY</b></h3>
<p>
We are honest and ethical in all we say and do.</p>
<h3 class="jobSectionHeader"><b>
COMPASSION</b></h3>
<p>
We embrace the whole person and respond to emotional, ethical and spiritual concerns as well as physical needs.</p>
<h3 class="jobSectionHeader"><b>
ACCOUNTABILITY</b></h3>
<p>
We hold ourselves accountable for our actions.</p>
<h3 class="jobSectionHeader"><b>
RESPECT</b></h3>
<p>
We treat every individual as a person of worth, dignity and value.</p>
<h3 class="jobSectionHeader"><b>
EXCELLENCE</b></h3>
<p>
We strive to be the best at what we do and a model for others to emulate.</p>
<h3 class="jobSectionHeader"><b>
Fast Facts | Houston Methodist Willowbrook Hospital</b></h3>
<ul><li>358 operating beds</li>
<li>20 operating rooms</li>
<li>1,171 affiliated physicians</li>
<li>2,300 employees</li>
<li>21,717 inpatients</li>
<li>230,466 outpatients</li>
<li>62,932 emergency room visits</li>
</ul>
<p><b>Hear From Our Chief Nursing Executive, </b><b>Nicole Twine</b></p>
<p>
Nicole Twine, PhD, APRN, ACNP-BC, NE-BC<br>
Vice President &amp; Chief Nursing Officer<br>
Houston Methodist Willowbrook Hospital<br>
<br>
&quot;At Houston Methodist Willowbrook Hospital, we are a close-knit family committed to Leading Medicine in our community. I take a personal interest in meeting with all our new hires to ensure they have the resources they need to help drive our mission to provide unparalleled safety, quality, service and innovation to our patients and their families. We recognize our nursing staff as the backbone of our hospital and take every opportunity to reward their hard work and provide guidance for growth and development to advance their careers.&quot;</p>
<h4 class="jobSectionHeader"><b>
About </b><b>Houston Methodist Willowbrook Hospital</b></h4>
<p>
Since 2000, Houston Methodist Willowbrook Hospital has been serving Northwest Houston residents. Houston Methodist Willowbrook Hospital is a comprehensive acute care facility and has been named a Magnet recognized health care facility by the American Nurses Credentialing Center's (ANCC) Magnet Recognition Program(R). With 358 operating beds, 20 operating rooms and more than 2,300 employees, Houston Methodist Willowbrook Hospital provides comprehensive, personalized care for patients in Champions, Tomball, Magnolia, Spring and Cypress.</p>
<p>
Awards and Distinctions</p>
<ul>
<li><b>AACN Silver Beacon Award - Medical ICU</b>- American Association of Critical-Care Nurses (AACN)</li>
<li><b>Chest Pain Center Accreditation</b>- Society of Chest Pain Centers</li>
<li><b>ISO 9001 Certification</b>- DNV GL</li>
<li><b>Accredited Pulmonary Rehabilitation Program</b>- American Association of Cardiovascular and Pulmonary Rehabilitation</li>
<li><b>Breast Imaging Center of Excellence</b>- American College of Radiology</li>
<li><b>Recognized Diabetes Education Program</b>- American Diabetes Association</li>
<li><b>Magnet(R) Recognition</b>- American Nurses Credentialing Center</li>
<li><b>Gold Beacon Award for Excellence - Surgical ICU</b>- American Association of Critical-Care Nurses (AACN)</li>
<li><b>Primary Stroke Center</b>- The Joint Commission</li>
<li><b>Patient Safety Excellence Award(tm)</b>- Healthgrades(R)</li>
</ul><p>
Houston Methodist is an Equal Opportunity Employer.</p></div>

Registered Nurse II Critical Care

Explore 281+ Call center i in Houston this April. Find roles across top companies and apply now to boost your career.

281 call center i jobs In Houston

Call Center I

Social Worker Care Manager I

Operations Agent

Operations Agent

Sales Analyst

Bi-lingual Pharmacy Tech Support/Call Center Rep (Work from Home)

Registered Nurse II Critical Care