call center specialist- behavioral health-bilingual spanish/english

front desk agent

bilingual call center representative Jobs in Houston

bilingual call center representative

call center - member care agent Jobs in Houston

call center - member care agent

call center i

call center specialist- behavioral health-bilingual spanish/english Jobs in Houston

call center team member

Prime Asset Management Company 

<p>Corcoran Legends Realty Management Company is looking for a versatile, organized, and proactive team member to support day-to-day operations across admin, data, customer service, and marketing. You’ll be the backbone that keeps our clients and internal processes running smoothly.</p><p>Responsibilities</p><p>Administrative Support: Manage calendars, schedule meetings, handle emails, and organize documents and files.</p><p>Data Entry: Accurately input, update, and maintain client and property data in our CRM and spreadsheets.</p><p>Customer Service: Respond to client inquiries via phone, email, and chat with professionalism and speed.</p><p>Call Center Support: Handle inbound/outbound calls related to property inquiries, account updates, and follow-ups.</p><p>Social Media Marketing: Create and schedule posts, engage with followers, and track basic performance metrics across platforms.</p><p>Coordination: Liaise between clients, vendors, and internal teams to ensure tasks are completed on time.</p><p>Qualifications</p><p>High school diploma required; Associate’s or Bachelor’s degree in Business, Communications, or related field is a plus.</p><p>1+ year experience in admin, data entry, customer service, or social media management preferred.</p><p>Strong typing speed and accuracy, with proficiency in Google Workspace, Microsoft Office, and CRM tools.</p><p>Excellent written and verbal communication skills.</p><p>Comfortable multitasking and managing multiple priorities in a fast-paced environment.</p><p>Reliable internet connection and a quiet workspace for remote work.</p>

Virtual Assistant/Data entry Specialist

Principle Health Systems

<p></p><div><div><div><div><div><div><div><div>Home Health Scheduling Specialist/Medical Scheduler</div><div></div><div><br>
Principle Health Systems is hiring a Home Health Scheduling Specialist to support Principle Laboratory by scheduling home health patients for laboratory/mobile phlebotomy services. This role handles high volume calls (outbound and inbound), ensures call time efficiency, transfers/assists callers reaching out for various assistance, and navigates through multiple computer systems daily (Outlook, Vonage, Teams, Chat, Phlebio). The Home Health Scheduling Specialist is responsible for ensuring that incoming orders are logged and scheduled efficiently and that all customer and/or patient concerns are addressed urgently. The ideal candidate will have diligent attention to detail, excellent written and verbal communication skills and be self-motivated to achieve daily scheduling goals.</div><div></div><div><br>
Previous experience working within a call center or contact center with strong customer service skills is preferred.</div><br>
<div></div><ul><li>
Monday-Friday 9:00am-5:30pm</li><li>
Full-time, Permanent role</li><li>
$17.00/hour</li><li>
Competitive benefits available for full-time roles (health, vision, dental, 3 weeks PTO, 9 paid holidays and matching 401k)</li></ul><h1 class="jobSectionHeader">
RESPONSIBILITIES</h1><ul><li>
Order Management<ul><li>
Monitor incoming faxes and emails for new lab orders.</li><li>
Log all orders, save files, and verify for completeness.</li><li>
Communicate incomplete orders to the Sales team for follow-up.</li></ul></li><li>
Scheduling<ul><li>
Schedule patient draws via phone, aligning with defined route schedules and customer needs.</li><li>
Communicate scheduled orders, questions, and concerns to internal contacts via email and phone.</li></ul></li><li>
Customer and Patient Support<ul><li>
Address and/or escalate patient or customer issues promptly.</li><li>
Maintain detailed notes on all customer interactions and scheduled draws.</li></ul></li><li>
Additional Duties<ul><li>
Perform other duties as assigned to support team operations and organizational goals.</li></ul></li></ul><h1 class="jobSectionHeader">
REQUIREMENTS</h1><ul><li>
High school diploma or equivalent.</li><li>
Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.).</li><li>
Excellent written and verbal communication skills.</li><li>
Strong attention to detail with a proactive and problem-solving mindset.</li><li>
Ability to work independently and manage multiple tasks effectively.</li></ul><h1 class="jobSectionHeader">
PHYSICAL/MENTAL REQUIREMENTS</h1><ul><li>
Ability to sit at a desk and use a computer, phone, and office equipment for prolonged periods.</li><li>
Manual dexterity for typing and handling documents.</li><li>
Clear vision to read screens and printed materials.</li><li>
Effective hearing and speaking to communicate via phone and in-person.</li><li>
Emotional resilience to professionally manage stressful interactions</li></ul><div>
WHY YOU'LL LOVE WORKING HERE</div><div>
 We believe in supporting our team&mdash;both on the job and in life. Full-time employees enjoy a well-rounded benefits package designed to support your health, financial security, and overall well-being.</div><div></div><div><br>
Principle Health Systems has earned multiple Top Workplaces honors, including national recognition as a Top Workplace in the USA and being named a Top Workplace in the Healthcare Industry for three years in a row&mdash;a reflection of our commitment to a positive and rewarding work environment.</div><div></div><div><br>
OUR BENEFITS INCLUDE:</div><ul><li>
Comprehensive medical, dental, and vision insurance</li><li>
Company-paid basic life and long-term disability coverage</li><li>
Voluntary benefits including short-term disability, accident, and critical illness insurance</li><li>
401(k) retirement plan to help you plan for the future</li><li>
Generous Paid Time Off (15 days annually, accrued bi-weekly)</li><li>
9 paid company holidays each year</li><li>
On-demand access to earned wages&mdash;get paid when you need it</li><li>
Confidential support services for you and your family</li><li>
Mileage reimbursement and shift differentials available for eligible roles</li><li>
Exclusive employee discounts on fitness memberships, car services, and more!</li></ul><div></div><div><br>
READY TO MAKE AN IMPACT?</div><div>
Join a team that values your contribution, supports your growth, and is committed to delivering exceptional patient care.</div><div>
If you&rsquo;re looking for a meaningful career with a company that puts people first, we&rsquo;d love to hear from you.</div><div></div><div><i><br>
We are an Equal Opportunity Employer and are committed to providing reasonable </i><i>accommodations</i><i> </i><i>to</i><i> individuals with disabilities. If you require </i><i>accommodations</i><i> during the application or interview process, please contact </i><i>hradmin@principlehs.com</i><i>.</i></div></div></div></div></div></div></div><br>
<div></div>
9am to 5:30pm, Monday through Friday.</div>

Medical Scheduler

The Harris Center for Mental Health and IDD

<div><p><b>The Harris Center for Mental Health and IDD (&quot;The Harris Center&quot;)</b> is on the hunt for a dedicated Service Coordinator who is passionate about empowering individuals with intellectual disabilities. In this vital role, you'll help our clients navigate various services&mdash;from medical and psychiatric assistance to residential and financial support, and beyond. Your mission is to unlock the full potential of person-directed planning processes, shaping meaningful outcomes according to each individual's unique needs and aspirations. You'll serve as a critical bridge between consumers, legally authorized representatives, program providers, and other key collaborators.</p>
<p>
 We're looking for someone with a strong blend of education, experience, and compassion, combined with a profound proficiency in creating and managing care plans. You'll also play a key role in assessing the present and future medical needs of our clients. So, if you&rsquo;re ready to make a real difference, come join our team at The Harris Center!</p>
<p><b>
Your Role in Action:</b></p>
<ul><li>
Conduct comprehensive assessments, adhering strictly to our department's policy and procedural guidelines.</li><li>
Ensure client welfare through regular, at least quarterly, monitoring tailored to each consumer's unique needs.</li><li>
Maintain the highest standard of data integrity by updating consumer files as necessary.</li><li>
Be responsible for timely documentation, ensuring all records are updated within our established timelines.</li><li>
Uphold a safe and healthy environment by complying with all safety and health requirements and staying updated with mandatory training programs.</li></ul>
<p><b>
What qualifications you will need:</b></p>
<p><b><i>
Education</i></b></p>
<ul><li>
Bachelor&rsquo;s degree (B.A.) from four-year accredited college or university with a major in a social, behavioral, or human service field, including but not limited to: psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice.</li><li>
OR any Bachelor's degree with one (1) year experience working with persons with intellectual and developmental disabilities</li></ul>
<p><b><i>
Experience</i></b></p>
<ul><li>
Minimum of one year experience in the human services field preferred.</li><li>
Experience working with persons with intellectual disabilities preferred.</li><li>
Must possess effective written, verbal communication, and organizational skills.</li><li>
Must be able to work autonomously in a fast-paced environment.</li><li>
Effectively communicates and works with consumers, family members, visitors and fellow employees in a manner that demonstrates knowledge of cultural diversities.</li></ul>
<p><b><i>
Other Key Qualifications</i></b></p>
<ul><li><div>
Must maintain a valid Texas Driver's License and be insurable under Agency policy.</div></li><li><div>
Must have reliable transportation.</div></li></ul>
<p><b>
What we have to offer:</b></p>
<p>
The Harris Center not only offers a competitive salary but also a suite of excellent benefits designed to enrich your life both professionally and personally. Imagine a future with a robust retirement plan complemented by our generous company matching &ndash; a testament to our investment in your long-term financial well-being. Experience the unique advantage of our prior service credit, accelerating your journey towards a more substantial Paid Time Off accrual, empowering you to enjoy well-deserved breaks.</p>
<p>
Enjoy Cell Phone Discounts, exclusive entertainment deals through Tickets at Work, and a free Headspace subscription for mental wellness. Additionally, our Employee Assistance Program supports your overall well-being.</p>
<p>
 Take advantage of significant financial relief through student loan forgiveness as a valued member of The Harris Center team. As a qualifying entity, our employees are eligible for various student loan forgiveness programs, designed to alleviate the financial burdens associated with higher education</p>
<p><b>
What else you should know:</b></p>
<ul><li><div><b>
Your Workweek: </b>Monday through Friday, 8-5pm allowing for flexible scheduling</div></li><li><div><b>
Your workplace:</b> Embrace the excitement of a field-based role at The Harris Center, offering you the chance to occasionally touch base at our Southwest location (9401 Southwest Freeway) in Houston, TX.</div></li><li><div><b>
The environment:</b> This position does involve significant travel to consumer homes, offering the opportunity to meet and work with diverse individuals in their own environments.</div></li><li><div><b>
Your interactions:</b> While you may occasionally encounter challenging situations or uncooperative individuals, we view these as opportunities to grow, learn, and adapt. This role will truly refine your skills in managing a broad spectrum of behaviors, ensuring every interaction is handled with professionalism and compassion.</div></li><li><div>
This posting is associated with position #9422</div></li></ul>
<p><b>
About us:</b></p>
<p>
The Harris Center is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The Harris Center provides care to over 90,000 people and has an annual budget of over $300 million.</p>
<p>
As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The Harris Center provides a full continuum of services at 80 different sites across Harris County. In addition, services are provided in more than 40 different languages as well as sign language in order to better serve what is one of the largest communities in the nation.</p>
<p>
By utilizing the unique expertise of its more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.</p>
<p>
Contributes to suicide care and prevention by embracing our values and applying a trauma-informed approach rooted in safety, trust, choice, collaboration, and empowerment.</p></div>

Service Coordinator

Houston Methodist

<div>PRN Transporter position - 2nd shift 1p o 9p. When needed for weekends, 5p to 5a.<br>
<br>
At Houston Methodist, the Transporter position is responsible for transporting acute, intensive and critical care patients in a timely manner by wheelchair, transcart, stretcher or bed. This position supports the interprofessional team in delivering high quality patient care during transit. The Transporter position moves inpatients and outpatients to diagnostic testing and therapeutic areas, clinics, physician's offices, admissions and discharges throughout the complex. This position will assist with preventing patient falls by retrieving the Hover Mat/Jack, lifting and moving the patient to a stretcher and transporting the patient back to his/her room. The Transporter position must be able to communicate appropriately and work closely with nursing staff and co-workers. This position delivers patient room furnishings such as bed extensions, sleep chairs, and transports empty beds, as requested, as a backup duty when others are not available.
<div><b>FLSA STATUS</b><br>
Non-exempt<br>
<br>
<b>QUALIFICATIONS</b><br>
<br>
<b>EDUCATION</b><ul><li>
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred
</li></ul><br>
<b>EXPERIENCE</b><ul><li>
One year of customer service, patient transportation or nursing aid experience preferred
</li></ul><br>
<b>LICENSES AND CERTIFICATIONS</b><br>
<b>Required</b><ul><li>
BLS - Basic Life Support or Instructor (AHA) - American Heart Association
</li></ul><br>
<b>SKILLS AND ABILITIES</b><ul><li>
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
</li><li>Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
</li><li>Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
</li><li>Demonstrates working knowledge of stretchers, wheelchairs, mobility of IV pump or IVs and beds as they relate to safety measures
</li>Demonstrates a working knowledge of isolation, infection control and safety procedures. Practices universal precautions at all times when assisting patients<br>
<li>
</li></ul><br>
<br>
<b>ESSENTIAL FUNCTIONS</b><br>
<br>
<b>PEOPLE ESSENTIAL FUNCTIONS</b><ul><li>
Communicates to both Nursing, Imaging and other departments as to any delays. Participates as a team player with nursing, ancillary staff and coworkers for moving the patient to tests, treatments and procedures. Documents assignments completely per department protocol.
</li><li>Interacts positively and effectively with patients and guests, as well as internal customers. Promotes a positive image of the department and Hospital through verbal and non-verbal communication with all persons and complies with personal appearance guidelines. Uses appropriate communication device to limit conversations to ensure HIPPA compliance.
</li><li>Trains and orients new transporters. Makes appropriate customer service decisions with problem-solving, setting/communicating trip delays, canceling and recalling assignments. Provides contributions towards improvement of department scores for turnover/retention/employee engagement on unit-based scorecard, i.e. peer-to-peer accountability.
</li></ul><br>
<b>SERVICE ESSENTIAL FUNCTIONS</b><ul><li>
Communicates to nursing department to notify staff of patient transport which includes reviewing patient passport for completeness and understanding for clarification of handoff, checks patient identification using two-step verification, prepares patient for transport identifying IV bags, Foley catheters, or infusion pumps, etc., needing special handling.
</li><li>Maintains adequate supply of transport equipment in lobbies and equipment rooms, as appropriate. Clears equipment left on floors, in hallways and unauthorized areas by moving them to designated equipment storage areas or reporting the equipment to the dispatcher, as appropriate.
</li><li>Properly disposes of soiled linen on department and/or nursing unit and removes other items left on equipment such as urinals, bedpans, emesis basins, etc. Removes some equipment no longer needed for the patient care from the transport equipment and places it in the soiled utility room, as appropriate.
</li><li>Contributes towards improving department scores for patient satisfaction/experience on unit-based scorecard through peer-to-peer accountability and providing timely transports.
</li></ul><br>
<b>QUALITY/SAFETY ESSENTIAL FUNCTIONS</b><ul><li>
Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes. Provides for the privacy of patients and families, keeping the safety of the patient in mind.
</li><li>Disinfects equipment before and after each use, allowing sufficient time for the disinfectant to dry thoroughly.
</li><li>Transports and stores oxygen tanks in approved holders. In collaboration with clinical staff as appropriate, ensures that oxygen cylinders selected are appropriate for use to reflect the current airflow status. Completes patient handoff when returning to department.
</li><li>Operates all transport equipment in a safe manner. Tags equipment needing extensive repairs, takes damaged equipment out of service and delivers appropriately for repair.
</li><li>Reports any potential harm or conflicting information to management for input in Patient Safety Net (PSN). Supports initiatives to prevent conditions such as pressure injuries, patient falls, and hospital-acquired infections. Contributes towards improving quality and safety scores on the unit-based scorecard, through peer-to-peer accountability.
</li></ul><br>
<b>FINANCE ESSENTIAL FUNCTIONS</b><ul><li>
Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Meets labor productivity standards by effectively managing established daily responsibilities and assignments.
</li></ul><br>
<b>GROWTH/INNOVATION ESSENTIAL FUNCTIONS</b>
Offers innovative solutions through participation in performance improvement hospital projects and activities. Assumes responsibility for self-growth and development by participating in in-services programs and continuing education, completing and updating My Development plan on an on-going basis<br>
<ul><li>
</li></ul><br>
<br>
<b>SUPPLEMENTAL REQUIREMENTS</b><br>
<ul><b>
WORK ATTIRE</b><li><ul><li>
Uniform: No
</li><li>Scrubs: Yes
</li><li>Business professional: No
</li><li>Other (department approved): Yes
</li></ul></li><br>
<b>ON-CALL*</b><br>
<li><ul><li><i>Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.</i></li></ul></li><li><ul><li>
On Call* Yes
</li></ul></li><br>
<b>TRAVEL**</b><br>
<i>**Travel specifications may vary by department**</i><li><ul><li>
May require travel within the Houston Metropolitan area No
</li><li>May require travel outside Houston Metropolitan area No
</li></ul></li></ul></div><b>QUALIFICATIONS</b><br>
<br>
<b>EDUCATION</b><ul><li>
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred
</li></ul><br>
<b>EXPERIENCE</b><ul><li>
One year of customer service, patient transportation or nursing aid experience preferred
</li></ul><br>
<b>LICENSES AND CERTIFICATIONS</b><br>
<b>Required</b>
BLS - Basic Life Support or Instructor (AHA) - American Heart Association<br>
<ul><li>
</li></ul><br>
<p><b>Company Profile:</b></p><p>
Houston Methodist Clear Lake Hospital is committed to leading medicine in Clear Lake and surrounding communities by delivering the Houston Methodist standard of exceptional safety, quality, service and innovation. Houston Methodist Clear Lake provides a broad spectrum of adult, pediatric, medical and surgical care. It is an accredited chest pain center and acute stroke-ready designated through DNV. Houston Methodist Clear Lake offers advanced inpatient and outpatient services, including state-of-the-art imaging; childbirth center with a level II neonatal intensive care unit; minimally invasive surgery; cancer center; neurology and spine care; heart and vascular care; bariatric and digestive care; emergency care; primary care; rehabilitation services; and comprehensive orthopedics and sports medicine.</p><p>
Houston Methodist is an Equal Opportunity Employer.</p></div>

Transporter PRN

MD Anderson Cancer Center

<div>The Patient Care Technician position on G17- Stem Cell Transplantation &amp; Cellular Therapy unit at MD Anderson Cancer Center provides patient care services as assigned by a registered nurse, and directly impacts patient comfort and outcome of care.<br>
<br>
Ideal candidate must have a high school diploma and either one year of recent experience in an acute care setting as a Nursing Assistant or a CNA certification.<br>
<br>
This unit offers 3-12/hour shifts working from 7am-7pm or 7pm-7am with rotating weekends and holidays. Weekends are considered Saturday and Sunday.<br>
<br>
The Inpatient Stem Cell Transplant &amp; Cellular Therapy unit is a 48 bed unit and is one of our designated immunotherapy floors, administering research protocols involving immunotherapy and CARTOX therapy to patients, including Phase 1 clinical trials. As such, our staff receive additional training to develop the skills needed to provide exceptional care to patients receiving this progressive therapy.<br>
<br>
Hourly breakdown of salary range:<br>
Minimum $16.59 - Midpoint $20.72 - Maximum $24.76<br>
<br>
MD Anderson offers our employees:<br>
<ul><li>Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week</li><li>Group Dental, Vision, Life, AD&amp;D and Disability coverage</li><li>Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals</li><li>Paid institutional holidays, wellness leave, childcare leave and other paid leave programs</li><li>Tuition Assistance Program after six months of service</li><li>Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans</li><li>Employer paid life, AD&amp;D and an illness-related reduced salary pay program</li><li>Health Savings Account and Dependent Care Reimbursement flexible spending accounts</li><li>Fertility benefits</li><li>State of Texas longevity pay</li><li>Extensive wellness, recognition, fitness, employee health programs and employee resource groups</li></ul><br>
The University of Texas MD Anderson Cancer Center is ranked the nation's top hospital for cancer care by U.S. News &amp; World Report's &quot;Best Hospitals.&quot; MD Anderson's mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research and prevention. Our mission also includes education for undergraduate and graduate students, trainees, professionals, employees and the public.<br>
<br>
Essential Job Functions:<br>
Acts as member of a multidisciplinary team that identifies and addresses patient care needs. Assists in completion of activities of daily living, mobilization, admit/discharge and obtaining vital signs. Updates and retrieves patient information. Ensures patient environment is maintained in a clean, safe and orderly manner. Acts as part of an assigned care team.<br>
<br>
<b>EDUCATION</b><br>
<ul><li>
Required: High School Diploma or Equivalent</li></ul><br>
<b>
WORK EXPERIENCE</b><br>
<ul><li>
Required: None</li></ul><br>
<b>
LICENSES AND CERTIFICATIONS</b><br>
<ul><li>
Preferred: CNA - Certified Nursing Assistant Upon Hire</li></ul><br>
<b>
OTHER REQUIREMENTS: </b>Must pass pre-employment skills test as required and administered by Human Resources.
<br>
<br>
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.<br>
<br>
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.<br>
<br>
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html<br>
<br>
Additional Information
<br>
<ul><li>Requisition ID: 180093
</li><li>Employment Status: Full-Time
</li><li>Employee Status: Regular
</li><li>Work Week: Day/Evening, Evening/Night, Rotating, Weekends
</li><li>Minimum Salary: US Dollar (USD) 38,000
</li><li>Midpoint Salary: US Dollar (USD) 47,500
</li><li>Maximum Salary : US Dollar (USD) 57,000
</li><li>FLSA: non-exempt and eligible for overtime pay
</li><li>Fund Type: Hard
</li><li>Work Location: Onsite
</li><li>Pivotal Position: Yes
</li><li>Referral Bonus Available?: Yes
</li><li>Relocation Assistance Available?: Yes
</li></ul><br>
#LI-Onsite</div>

Patient Care Technician - Stem Cell Unit

Durable Entry Doors

<p><b>Job Overview</b></p><p>We are seeking an energetic and motivated Phone Sales Representative to join our dynamic sales team. In this role, you will be the frontline ambassador, engaging with potential clients through outbound calls and warm calling techniques to promote our innovative technology solutions. Your enthusiasm and consultative selling skills will drive customer engagement, foster strong relationships, and close deals efficiently. This paid position offers an exciting opportunity to develop your sales expertise within a fast-paced, technology-driven environment.</p><p><b>Duties</b></p><ul><li>Conduct outbound calls to prospective clients, leveraging warm calling strategies to generate interest and build rapport</li><li>Engage in consultative selling by understanding customer needs and recommending tailored technology solutions</li><li>Utilize CRM software such as Salesforce to track leads, manage customer interactions, and update sales pipelines</li><li>Demonstrate proficiency in sales automation technologies to streamline outreach and follow-up processes</li><li>Negotiate terms effectively with clients, ensuring mutual satisfaction and deal closure</li><li>Maintain excellent communication skills to articulate product benefits clearly and persuasively over the phone</li><li>Collaborate with team members to share insights, improve sales techniques, and achieve collective targets</li></ul><p><b>Experience</b></p><ul><li>Proven experience in inside sales or telemarketing, preferably within a B2B (business-to-business) environment</li><li>Strong background in technology sales or technical sales experience is highly desirable</li><li>Familiarity with CRM systems such as GoHighlevel or other CRM software is essential</li><li>Demonstrated success in outbound calling, deal closing, and client communication</li><li>Experience with sales automation tools and sales technology adoption enhances effectiveness</li><li>Excellent negotiation skills combined with exceptional communication abilities in English</li><li>Call center experience or customer service background is a plus for understanding client needs and delivering outstanding service</li></ul><p>Join us to energize your sales career! We&rsquo;re dedicated to empowering our team members with the tools, training, and support needed to excel. If you&rsquo;re passionate about technology sales, thrive on building client relationships through effective phone communication, and are eager to grow professionally, we want to hear from you!</p><p>Pay: $49,503.82 - $59,617.50 per year</p><p>Work Location: In person</p>

Inside Sales and Customer Service Representative

Harris County Toll Road Authority

<div><div><div><h2 class="jobSectionHeader"><b>Position Description</b></h2></div>
<div><p>The Senior Workforce Analyst is responsible for understanding customer service staffing and the factors that impact call volume and other customer touch-points. The primary responsibilities include, developing and overseeing schedules, supporting workforce analyst activities, reporting, and planning solutions to provide valuable insights to management for achieving established KPIs and re-evaluating, if needed. Maintains staff performance by monitoring call volume, adjusting and reallocating staff resources when necessary, and real-time productivity management. Creates and assesses the reporting of statistical data, analyzing trends, and tracking of real-time operational performance of agents within Customer Service. Completes routine forecasting of workforce needs, prepares scheduling based on the forecasts, and collaborates with other departments. Works under minimal supervision with considerable latitude for the use of initiative and independent judgment.<br>
<br>
<b>Duties and Responsibilities:</b></p><ul><li>
Tracks daily workloads and reconciles to staffing schedules to ensure Customer Service is staffed appropriately. Monitors real-time call queues and real-time staff performance and makes recommendations for adjustments to staffing levels to optimize performance. Alerts management so that adjustments can be made to ensure service level standards are obtained.</li><li>
Communicates with Management, Supervisors, and Trainers on all pertinent business issues, sharing responsibility for meeting service level standards and response time objectives across all contact channels. Forecasts and produces staff shift schedules taking into consideration offline activities such as coaching, training, administrative activities, and process changes that could negatively impact scheduling needs.</li><li>
Assists with training and development of Workforce Management staff to include utilizing workforce management techniques.</li><li>
Collects, analyzes, and maintains statistical data in order to develop short/long range scheduling forecast for entire Customer Service section. Reviews and summarizes agent productivity and adherence data for the creation of the monthly reports.</li><li>
Develops innovative schedules based on inbound volume and staff production trends in preparation for the staff schedule bid process. Tracks schedule bid rankings and distributes results to management.</li><li>
Assists Workforce Management Analyst in planning work load, work flow, work objectives and time utilization of workforce.</li></ul><br>
<b>
Other Duties:</b><br>
<b>This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.</b></div><p></p>
<div><h2 class="jobSectionHeader"><b>Requirements</b></h2></div>
<div><p><b>Education and Experience:</b></p><ul><li>
Associate's degree in Computer Science, Technology, or a related field; equivalent work experience may substitute for formal education on a year-for-year basis.</li><li>
Minimum three (3) years of experience in call center workforce operations, customer service/relations reporting, or analytical reporting position of similar environment.</li><li>
Preference: Basic team leader or supervisory experience is a plus.</li></ul><b>
Knowledge, Skills, and Abilities:</b><ul><li>
Ability to research, analyze, and evaluate data and information to formulate conclusions and customizable reports and communicate guidance verbally or in writing.</li><li>
Ability to collaborate with management staff on projects and procedures.</li><li>
Ability to comprehend Automated Call Distribution System, key performance metrics and reports.</li><li>
Ability to meet deadlines and communicate the status of assignments.</li><li>
Ability to work independently as well as in a team environment and be open to change.</li><li>
Ability to multi-task and maintain effective time management skills.</li><li>
Strong analytical and organizational skills.</li><li>
Strong reporting and spreadsheet application skills.</li><li>
Proven ability to lead by example with motivation and encouragement.</li><li>
Excellent communication (written and verbal), listening, and interpersonal skills.</li><li>
Comprehensive knowledge of the existing automated business applications and their relationships to each other and interfaces to outside systems.</li><li>
Working knowledge of personal computers and related software: Microsoft Office including word processing, spreadsheets, and databases.</li></ul><b>
Physical Demands:</b><br>
The position mostly requires sitting in an office environment, occasionally some standing, and light lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required.<br>
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<b>NOTE:</b><b> </b>Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting but <b>ONLY information stated on the application will be used for consideration. &quot;See Resume&quot; will not be accepted for qualifications.</b></div><p></p>
<div><h2 class="jobSectionHeader"><b>General Information</b></h2></div>
<div><p><b>Position Type and Typical Hours Work:</b><br>
This is a full time position. Days of work and hours may vary based on the business needs of the department and shift to include days, evenings, nights, and weekends.<br>
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<b>Work Environment:</b><br>
There are no major sources of discomfort. A normal office environment with acceptable lighting, temperature, and air condition is provided.<br>
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<b>Reporting Relations:</b><br>
Reports To Position: Workforce Management Supervisor<br>
Supervises Positions:</p><div><b><br>
Employment may be contingent on passing a drug screen and meeting other standards.</b></div><div><b>
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.</b></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Equal Opportunity Statement</b></h2></div>
<p></p><div><div>Harris County is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.</div><div><br>
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx</div><div><br>
If you need special services or accommodations, please call (713) 274-5445 or email: ADACoordinator@bmd.hctx.net</div></div></div></div><p></p>
<br><div></div><div><div><div><p>Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.<br>
 <br>
The following list of benefits is offered <b>only</b> to employees in <b>regular</b><b> </b><b>(full-time)</b> positions:<br>
</p><ul><li>Medical</li><li>Dental</li><li>Vision</li><li>Wellness</li><li>Life Insurance</li><li>Long-term Disability</li><li>Employee Assistance Program</li><li>10 days of vacation each year for the first five (5) years of service. Accrual rates increase based on years of service.</li><li>10 county holidays plus one (1) floating holiday</li><li>Professional Development Opportunities</li><li>Dependent Care Reimbursement Plan</li><li>Healthcare Reimbursement Account</li><li>457 Deferred Compensation Plan</li><li>Retirement pension (TCDRS)</li><li>Transportation Assistance (Metro RideSponsor Program)</li></ul><div><i>In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.</i></div><br>
<b>For plan details, visit the Harris County benefits website: </b>https://benefitsathctx.com/</div></div></div><p></p>

Senior Workforce Analyst, Customer Service

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