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assistant front office manager Jobs in Farwaniya

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food & beverage manager Jobs in Farwaniya

food & beverage manager

lodging manager

concierge manager

Hilton

<div>
 A Concierge Manager/Head Concierge supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As a Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Supervise daily Concierge operations
  </li>
  <li>
   Set Departmental objectives, work schedules, budgets, policies and procedures
  </li>
  <li>
   Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
  </li>
  <li>
   Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area
  </li>
  <li>
   Maximise Sales revenues through up-selling and marketing programmes
  </li>
  <li>
   Monitor Guest satisfaction reports and implement actions to improve results
  </li>
  <li>
   Maintain good communication and working relationships with all hotel areas
  </li>
  <li>
   Project a professional manner with an emphasis on hospitality and Guest service
  </li>
  <li>
   Act in accordance with policies and procedures when working with front of house equipment and property management systems
  </li>
  <li>
   Attend Front of House/Hotel meetings, as required
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 Concierge Manager/Head Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   A degree or diploma in Hotel Management or equivalent
  </li>
  <li>
   Front Office supervisory experience in the hotel, leisure or retail sector
  </li>
  <li>
   Possess strong commercial awareness and Sales capabilities
  </li>
  <li>
   Excellent leadership skills, inter-personal and communication skills
  </li>
  <li>
   A passion for delivering exceptional levels of guest service
  </li>
  <li>
   Excellent grooming standards
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience working as a Concierge Supervisor or Head Concierge in a hotel environment
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Kuwait Resort
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Concierge Manager

Grand Hyatt

<div>
 <strong>
  Organization- Grand Hyatt Kuwait City
  <br/>
  <br/>
 </strong>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   Main Duties and responsibilities
  </strong>
 </strong>
 :
 <br/>
 <br/>
 <strong>
  <strong>
   Administration
  </strong>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To ensure that all Departmental Operations Manuals are prepared and updated weekly.
  </li>
  <li>
   To ensure that all meetings are well planned, efficient and results oriented.
  </li>
  <li>
   To attend daily operations briefing with the Front Office.
  </li>
  <li>
   To attend daily operations briefings or to ensure that Concierge/Bell is properly represented.
  </li>
  <li>
   To take an active part in the daily operations briefings by updating the team on attractions/events, restaurants and other points of interest throughout the UAE.
  </li>
  <li>
   To maintain the Daily Log Book / Handover placed on the system.
  </li>
  <li>
   To ensure that deadlines on all projects are met.
  </li>
  <li>
   To implement, maintain and constantly check a flexible scheduling based on business patterns.
  </li>
  <li>
   To ensure that every shift is properly being logged in/out on the attendance sheet.
  </li>
  <li>
   To assist with departmental vacation planning.
  </li>
  <li>
   To assist in conducting monthly inventory checks on all operating equipment and supplies.
  </li>
  <li>
   To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
  </li>
  <li>
   To ensure necessary accruals are completed.
  </li>
  <li>
   To monitor all cost and recommend / institute measures to control them.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Customer Service
  </strong>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries.
  </li>
  <li>
   To be demanding and critical when it comes to service standards.
  </li>
  <li>
   To ensure that the Concierge team projects a warm, professional and welcoming image.
  </li>
  <li>
   To constantly strive to please all guests that she/he may come in contact with during her/his work hours.
  </li>
  <li>
   To ensure through effective supervision that all services in the front office are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual.
  </li>
  <li>
   To ensure that guest history records are accurately maintained and all recurring guests are pre-registered.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Financial
  </strong>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To co-ordinate an effective and efficient Payroll Management / Resource allocation through establishing a flexible work force throughout the Division, based on the principles of Multi Skilling and Multi-Tasking.
  </li>
  <li>
   To assist in ensuring that front office department is managed successfully as independent profit center.
  </li>
  <li>
   To assist in ensuring that each place of work in the front office department is managed by a Management Team (Assistant Manager) who are totally accountable for their profitability.
  </li>
  <li>
   To set, in close conjunction with each Assistant Manager, annual operating budgets, which will form part of the Hotel&rsquo;s Annual Business Plan.
  </li>
  <li>
   To monitor all costs and recommend measures to control them. To establish an integrated cost management plan through product lining, minimal inventories, and joint procurement with sister hotels and Delivery on Demand where possible and cost effective.
  </li>
  <li>
   To ensure that the Department Operational Budget is strictly adhered to.
  </li>
  <li>
   To monitor all cost and recommend / institute measures to control them.
  </li>
  <li>
   To prepare monthly forecasts and schedule resources accordingly.
  </li>
  <li>
   To assist in the preparation of the Departmental Budget.
  </li>
  <li>
   To analyze and report on a monthly basis the Profit and Loss statements.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Operational
  </strong>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To assist the Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following hotel standards of performance.
  </li>
  <li>
   To be knowledgeable of recommended restaurants, hotels, bars, night clubs and other places of interest.
  </li>
  <li>
   To be well aware of special events in the hotel.
  </li>
  <li>
   To ensure proper follow up and communication with guests, tour operators and vendors in order to guarantee an efficient personalized guest service.
  </li>
  <li>
   To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
  </li>
  <li>
   To log and update guest feedback and complaints using Hotsos.
  </li>
  <li>
   To establish a rapport with guests and maintaining good customer relationship.
  </li>
  <li>
   To implement a flexible scheduling based on business patterns and ensuring that breaks are being scheduled efficiently as well as break timings are being followed.
  </li>
  <li>
   To assign responsibilities to subordinates and to check their performance daily.
  </li>
  <li>
   To control luggage at the main entrance area and reception area in order to guarantee a professional first impression to all our arriving guests.
  </li>
  <li>
   To ensure that the cashiering procedures are strictly adhered to.
  </li>
  <li>
   To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work.
  </li>
  <li>
   To be present at Concierge &amp; Bell Desk to ensure that the area is managed well by the respective team and functions to the fullest expectations.
  </li>
  <li>
   To be demanding and critical when it comes to service standards.
  </li>
  <li>
   To be available and on duty during peak periods and to assist subordinates during Peak Hours.
  </li>
  <li>
   To assign responsibilities to subordinates implementing multi-tasking principle and to check their performance periodically.
  </li>
  <li>
   To ensure that the Concierge department is managed efficiently according to the established concept statements and adhere to Company and Hotel Policies &amp; Procedures and Brand Standards.
  </li>
  <li>
   To ensure that the Concierge &amp; Bell desk, as well as any related systems and associated computer equipment are manned at all times and are operated in accordance with the departmental procedures.
  </li>
  <li>
   To ensure that telephone calls are answered as per the policies and procedure and telephone etiquette.
  </li>
  <li>
   To monitor a clean, orderly and business like working environment, ensuring minimal background noise and conversation.
  </li>
  <li>
   To make sure that all staff are aware and trained on the hotel emergency policy and procedure and adhered to it.
  </li>
  <li>
   To ensure that all luggage, parcels, outside deliveries and messages are delivered within 15 minutes of arriving and follow up accordingly.
  </li>
  <li>
   To ensure the luggage room is clean and tidy and all stored luggage is proper logged and tracked.
  </li>
  <li>
   To ensure that long term storage items are being tracked and followed-up on a regular basis.
  </li>
  <li>
   To ensure that 3rd party contractors such as valet attendants and drivers adhere to the hotel&rsquo;s policies and procedures.
  </li>
  <li>
   To ensure that 3rd party contractors such as valet attendants and driver who are using the back-off department facilities conduct themselves in a professional manner and follow the department&rsquo;s cleanliness and hygiene guidelines.
  </li>
  <li>
   To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.
  </li>
  <li>
   To coordinate all Repair and Maintenance and log repair and maintenance job orders to ensure the proper maintenance of the department and related equipment.
  </li>
  <li>
   To ensure that public areas, limousine, luggage and buggy carts are clean, in working condition and up to standards. Organize in-house or 3rd party maintenance if required.
  </li>
  <li>
   To ensure that the Concierge team, Bell Attendants, Doorman and Valet Parker a warm, professional and welcoming image.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Personnel
  </strong>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To ensure that every staff maintains a high standard of personal appearance and hygiene at all times.
  </li>
  <li>
   To conduct staff yearly performance appraisal with Front Office colleagues, supports them in their professional development goals.
  </li>
  <li>
   Oversees the punctuality and appearance of all Front Office colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department&rsquo;s grooming standards.
  </li>
  <li>
   To ensure that every staff provides a courteous and professional service at all times.
  </li>
  <li>
   To assist in the building of an efficient team by taking an active interest in each member&rsquo;s welfare, safety and development.
  </li>
  <li>
   To supervise the staff within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department&rsquo; Operations Manual.
  </li>
  <li>
   To ensure that every member has a complete understanding of and adhere to the Hotel&rsquo;s Staff Rules and Regulations.
  </li>
  <li>
   To identify training needs and plan training programs for the staff.
  </li>
  <li>
   To liaise and inform Department Head and Human Resources Department of all training sessions.
  </li>
  <li>
   To personally conduct appropriate trainings in accordance with team and each individual needs.
  </li>
  <li>
   To attend regular on-the-job and classroom training in new Front Office techniques and systems.
  </li>
  <li>
   To be updated with the latest trends and service concepts world-wide.
  </li>
  <li>
   Assists in the recruitment and selection of all Front Office colleagues; follows hotel guidelines when recruiting and uses a competency-based approach to selecting colleagues.
  </li>
  <li>
   Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
  </li>
  <li>
   Develops the skills and effectiveness of all Front Office colleagues through the appropriate training, coaching, and/or mentoring.
  </li>
  <li>
   Encourages colleagues to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
  </li>
  <li>
   Ensures that colleagues follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
  </li>
  <li>
   Assists to feedback the results of the Colleague Experience Survey and ensure that the relevant changes are implemented.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   General:
  </strong>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To report for duty punctually and well groomed.
  </li>
  <li>
   To provide a courteous and professional service at all times.
  </li>
  <li>
   To maintain good working relationships with own colleagues, and all other departments.
  </li>
  <li>
   To have a complete understanding of and adhere to the Hotel&rsquo;s policy relating to Fire, Hygiene, Health and Safety.
  </li>
  <li>
   To maintain a high standard of personal appearance and hygiene at all times.
  </li>
  <li>
   To have a complete understanding of the Hotel&rsquo;s rules and regulations and adhere to them.
  </li>
  <li>
   To understand and strictly adhere to the Rules &amp; Regulations established in the Associate Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health and Safety.
  </li>
  <li>
   To report for duty punctually wearing the attire all times.
  </li>
  <li>
   To maintain a high standard of personal appearance and hygiene at all times.
  </li>
  <li>
   To maintain a good rapport and working relationship with your colleagues and all other departments.
  </li>
  <li>
   To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.
  </li>
  <li>
   To assist in planning and organising special events, large group and festive promotions within the department.
  </li>
  <li>
   To respond to changes in the Rooms function as dictated by the industry, company and hotel.
  </li>
  <li>
   You may be required to in accordance with the occupational health and safety requirements of the hotel, evaluate working environments, develop and encourage measures that prevent injuries and illnesses. Ensuring that occupational health and safety information is shared with your associates.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Occasional Duties:
  </strong>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To carry out quarterly, bi-yearly, yearly inventory of operating equipment.
  </li>
  <li>
   To carry out any other reasonable duties and responsibilities as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 We are looking for candidates who have experience in a similar operation.
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience as Concierge manager with Luxury Hotels
  </li>
  <li>
   A sound pre-opening experience in large hotel operations would be advantageous
  </li>
 </ul>
</div>


Grand Hyatt Kuwait City

<div><div><p>Summary</p><div><p><b>
Main Duties and responsibilities</b>:</p><p></p><p><b><br>
Administration</b></p><ul><li> To ensure that all Departmental Operations Manuals are prepared and updated weekly.</li><li> To ensure that all meetings are well planned, efficient and results oriented.</li><li> To attend daily operations briefing with the Front Office.</li><li> To attend daily operations briefings or to ensure that Concierge/Bell is properly represented.</li><li> To take an active part in the daily operations briefings by updating the team on attractions/events, restaurants and other points of interest throughout the UAE.</li><li> To maintain the Daily Log Book / Handover placed on the system.</li><li> To ensure that deadlines on all projects are met.</li><li> To implement, maintain and constantly check a flexible scheduling based on business patterns.</li><li> To ensure that every shift is properly being logged in/out on the attendance sheet.</li><li> To assist with departmental vacation planning.</li><li> To assist in conducting monthly inventory checks on all operating equipment and supplies.</li><li> To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.</li><li> To ensure necessary accruals are completed.</li><li> To monitor all cost and recommend / institute measures to control them.</li></ul><p></p><p><b><br>
Customer Service</b></p><ul><li> To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries.</li><li> To be demanding and critical when it comes to service standards.</li><li> To ensure that the Concierge team projects a warm, professional and welcoming image.</li><li> To constantly strive to please all guests that she/he may come in contact with during her/his work hours.</li><li> To ensure through effective supervision that all services in the front office are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual.</li><li> To ensure that guest history records are accurately maintained and all recurring guests are pre-registered.</li></ul><p></p><p><b><br>
Financial</b></p><ul><li> To co-ordinate an effective and efficient Payroll Management / Resource allocation through establishing a flexible work force throughout the Division, based on the principles of Multi Skilling and Multi-Tasking.</li><li> To assist in ensuring that front office department is managed successfully as independent profit center.</li><li> To assist in ensuring that each place of work in the front office department is managed by a Management Team (Assistant Manager) who are totally accountable for their profitability.</li><li> To set, in close conjunction with each Assistant Manager, annual operating budgets, which will form part of the Hotel&rsquo;s Annual Business Plan.</li><li> To monitor all costs and recommend measures to control them. To establish an integrated cost management plan through product lining, minimal inventories, and joint procurement with sister hotels and Delivery on Demand where possible and cost effective.</li><li> To ensure that the Department Operational Budget is strictly adhered to.</li><li> To monitor all cost and recommend / institute measures to control them.</li><li> To prepare monthly forecasts and schedule resources accordingly.</li><li> To assist in the preparation of the Departmental Budget.</li><li> To analyze and report on a monthly basis the Profit and Loss statements.</li></ul><p></p><p><b><br>
Operational</b></p><ul><li> To assist the Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following hotel standards of performance.</li><li> To be knowledgeable of recommended restaurants, hotels, bars, night clubs and other places of interest.</li><li> To be well aware of special events in the hotel.</li><li> To ensure proper follow up and communication with guests, tour operators and vendors in order to guarantee an efficient personalized guest service.</li><li> To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.</li><li> To log and update guest feedback and complaints using Hotsos.</li><li> To establish a rapport with guests and maintaining good customer relationship.</li><li> To implement a flexible scheduling based on business patterns and ensuring that breaks are being scheduled efficiently as well as break timings are being followed.</li><li> To assign responsibilities to subordinates and to check their performance daily.</li><li> To control luggage at the main entrance area and reception area in order to guarantee a professional first impression to all our arriving guests.</li></ul><p></p><ul><li><br>
 To ensure that the cashiering procedures are strictly adhered to.</li><li> To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work.</li><li> To be present at Concierge &amp; Bell Desk to ensure that the area is managed well by the respective team and functions to the fullest expectations.</li><li> To be demanding and critical when it comes to service standards.</li><li> To be available and on duty during peak periods and to assist subordinates during Peak Hours.</li><li> To assign responsibilities to subordinates implementing multi-tasking principle and to check their performance periodically.</li><li> To ensure that the Concierge department is managed efficiently according to the established concept statements and adhere to Company and Hotel Policies &amp; Procedures and Brand Standards.</li><li> To ensure that the Concierge &amp; Bell desk, as well as any related systems and associated computer equipment are manned at all times and are operated in accordance with the departmental procedures.</li><li> To ensure that telephone calls are answered as per the policies and procedure and telephone etiquette.</li><li> To monitor a clean, orderly and business like working environment, ensuring minimal background noise and conversation.</li><li> To make sure that all staff are aware and trained on the hotel emergency policy and procedure and adhered to it.</li><li> To ensure that all luggage, parcels, outside deliveries and messages are delivered within 15 minutes of arriving and follow up accordingly.</li><li> To ensure the luggage room is clean and tidy and all stored luggage is proper logged and tracked.</li><li> To ensure that long term storage items are being tracked and followed-up on a regular basis.</li><li> To ensure that 3rd party contractors such as valet attendants and drivers adhere to the hotel&rsquo;s policies and procedures.</li><li> To ensure that 3rd party contractors such as valet attendants and driver who are using the back-off department facilities conduct themselves in a professional manner and follow the department&rsquo;s cleanliness and hygiene guidelines.</li><li> To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.</li><li> To coordinate all Repair and Maintenance and log repair and maintenance job orders to ensure the proper maintenance of the department and related equipment.</li><li> To ensure that public areas, limousine, luggage and buggy carts are clean, in working condition and up to standards. Organize in-house or 3rd party maintenance if required.</li></ul><p></p><ul><li><br>
 To ensure that the Concierge team, Bell Attendants, Doorman and Valet Parker a warm, professional and welcoming image.</li></ul><p></p><p><b><br>
Personnel</b></p><ul><li> To ensure that every staff maintains a high standard of personal appearance and hygiene at all times.</li><li> To conduct staff yearly performance appraisal with Front Office colleagues, supports them in their professional development goals.</li><li> Oversees the punctuality and appearance of all Front Office colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department&rsquo;s grooming standards.</li><li> To ensure that every staff provides a courteous and professional service at all times.</li><li> To assist in the building of an efficient team by taking an active interest in each member&rsquo;s welfare, safety and development.</li><li> To supervise the staff within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department&rsquo; Operations Manual.</li><li> To ensure that every member has a complete understanding of and adhere to the Hotel&rsquo;s Staff Rules and Regulations.</li><li> To identify training needs and plan training programs for the staff.</li><li> To liaise and inform Department Head and Human Resources Department of all training sessions.</li><li> To personally conduct appropriate trainings in accordance with team and each individual needs.</li><li> To attend regular on-the-job and classroom training in new Front Office techniques and systems.</li><li> To be updated with the latest trends and service concepts world-wide.</li><li> Assists in the recruitment and selection of all Front Office colleagues; follows hotel guidelines when recruiting and uses a competency-based approach to selecting colleagues.</li><li> Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.</li><li> Develops the skills and effectiveness of all Front Office colleagues through the appropriate training, coaching, and/or mentoring.</li><li> Encourages colleagues to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.</li><li> Ensures that colleagues follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.</li><li> Assists to feedback the results of the Colleague Experience Survey and ensure that the relevant changes are implemented.</li></ul><p></p><p><b><br>
General:</b></p><ul><li> To report for duty punctually and well groomed.</li><li> To provide a courteous and professional service at all times.</li><li> To maintain good working relationships with own colleagues, and all other departments.</li><li> To have a complete understanding of and adhere to the Hotel&rsquo;s policy relating to Fire, Hygiene, Health and Safety.</li><li> To maintain a high standard of personal appearance and hygiene at all times.</li><li> To have a complete understanding of the Hotel&rsquo;s rules and regulations and adhere to them.</li><li> To understand and strictly adhere to the Rules &amp; Regulations established in the Associate Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health and Safety.</li><li> To report for duty punctually wearing the attire all times.</li><li> To maintain a high standard of personal appearance and hygiene at all times.</li><li> To maintain a good rapport and working relationship with your colleagues and all other departments.</li><li> To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.</li><li> To assist in planning and organising special events, large group and festive promotions within the department.</li><li> To respond to changes in the Rooms function as dictated by the industry, company and hotel.</li><li> You may be required to in accordance with the occupational health and safety requirements of the hotel, evaluate working environments, develop and encourage measures that prevent injuries and illnesses. Ensuring that occupational health and safety information is shared with your associates.</li></ul><p></p><p><b><br>
Occasional Duties:</b></p><ul><li> To carry out quarterly, bi-yearly, yearly inventory of operating equipment.</li><li> To carry out any other reasonable duties and responsibilities as assigned.</li></ul></div></div><p></p><div><p><br>
Qualifications</p><div><p>
We are looking for candidates who have experience in a similar operation.</p><ul><li><p>
Previous experience as Concierge manager with Luxury Hotels</p></li><br>
<p></p><li>
A sound pre-opening experience in large hotel operations would be advantageous</li></ul></div></div></div>

CONCIERGE MANAGER

<div>
 A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Supervise Front Desk operations during your assigned shift to a consistently high standard
  </li>
  <li>
   Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  </li>
  <li>
   Advise your shift team of any special events or VIP Guests in the hotel that day
  </li>
  <li>
   Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
  </li>
  <li>
   Maximize sales revenues through up-selling and marketing program
  </li>
  <li>
   Manage Guest requests, inquiries, and complaints promptly and completely
  </li>
  <li>
   Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Front Office experience in the hotel, leisure, and/or retail sector
  </li>
  <li>
   Strong commercial/business awareness and demonstration of sales capabilities
  </li>
  <li>
   Calm, organized work ethic with the ability to prioritize and meet deadlines
  </li>
  <li>
   Excellent supervisory, inter-personal, and communication skills
  </li>
  <li>
   A passion for delivering exceptional levels of Guest service
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   A relevant supervisory/management certificate/diploma or degree
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Kuwait Resort
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Front Desk Supervisor

<div><p>Assistant Front Office Manager</p><p>
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul>
<li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul><b>
What are we looking for?</b><p><br>
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Assistant Front Office Manager

<div>
 An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
  </li>
  <li>
   Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  </li>
  <li>
   Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  </li>
  <li>
   Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  </li>
  <li>
   Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
  </li>
  <li>
   Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  </li>
  <li>
   Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  </li>
  <li>
   Maintain good communication and working relationships with all hotel departments
  </li>
  <li>
   Monitor staffing levels to meet cover business demands
  </li>
  <li>
   Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
  </li>
  <li>
   Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
  </li>
  <li>
   Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
  </li>
  <li>
   Act in accordance with policies and procedures when working with front of house equipment and property management systems
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Previous supervisory experience in Front Office within the hotel/leisure/retail
  </li>
  <li>
   High level of IT proficiency
  </li>
  <li>
   High level of commercial awareness and sales capabilities
  </li>
  <li>
   Excellent leadership, interpersonal and communication skills
  </li>
  <li>
   Accountable and resilient
  </li>
  <li>
   Commitment to delivering a high level of customer service
  </li>
  <li>
   Ability to work under pressure
  </li>
  <li>
   Excellent grooming standards
  </li>
  <li>
   Flexibility to respond to a variety of work situations
  </li>
  <li>
   Ability to work on your own and as part of a team
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Kuwait Resort
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Emerge General Contracting

<div><div><b>Branch Manager</b></div><div>
HR &amp; People Management</div><div>
Branch Manager<br>
https://becurious.odoo.com/jobs/branch-manager-19?iframe_reload=1</div><div>
The daily standard keeper &mdash; one branch, no compromises</div><div>
Full-time &middot; Kuwait<br>
<br>
<b>Reporting to: </b>Director of Operations</div><div><b>
Role: </b>Branch Manager</div><div><b>
Department: </b>Operations &amp; Education</div><div><b>
Reports To: </b>Director of Operations</div><div><b>
Contract: </b>Full-time, permanent</div><div><b>
Location: </b>Single branch (Salam or Shuhada or Salwa)<br>
</div><div><b>
About BeCurious:</b></div><div>
BeCurious is a premium Finnish-method preschool operating across three branches in Kuwait &mdash; Salam, Shuhada, and Salwa. Built on the belief that curiosity drives learning, BeCurious combines a strong curriculum with a structured operating system.<br>
</div><div>
Each branch must operate at the same standard &mdash; every day, in every classroom. The Branch Manager is the person who makes that real on the ground.<br>
</div><div><b>
The Role:</b></div><div>
The Branch Manager owns the day-to-day operation of one BeCurious branch.<br>
</div><div>
This is not a coordination role. It is not administrative oversight. The Branch Manager ensures that every session, every teacher, and every family experience meets the BeCurious standard &mdash; consistently, without exception.<br>
You are responsible for execution. What is designed at system level must work in your branch &mdash; through people, discipline, and attention to detail.<br>
</div><div><b>
Responsibilities:</b><br>
<b>Daily Operations &mdash; One Branch, Full Standard:</b></div><ul><li>
Own the daily running of the branch from opening to closing.</li><li>
Ensure all sessions run on time and to standard.</li><li>
Execute all SOPs exactly as designed in the BeCurious OS.</li><li>
Maintain a clean, safe, and fully prepared environment at all times.</li><li>
Ensure readiness for inspections at any time.</li></ul><div><b>
Team Management:</b></div><ul><li>
Manage all teachers and support staff within the branch.</li><li>
Lead daily briefings and ensure team alignment.</li><li>
Hold staff accountable to performance standards.</li><li>
Support teacher development through coaching and feedback.</li><li>
Ensure no teacher leads a session without required training completion.</li></ul><div><b>
Teaching &amp; Classroom Quality:</b></div><ul><li>
Monitor classroom delivery daily.</li><li>
Conduct regular classroom observations.</li><li>
Ensure lesson plans and weekly planning are completed and followed.</li><li>
Ensure child observation records are completed properly.</li><li>
Maintain visible application of the Curiosity Lens Framework.</li></ul><div><b>
Parent Experience:</b></div><ul><li>
Ensure a high-quality, consistent parent experience.</li><li>
Handle parent concerns professionally and promptly.</li><li>
Ensure proper communication standards are followed.</li><li>
Support tours and convert interest into enrollment in coordination with Admissions.</li></ul><div><b>
Admissions Support:</b></div><ul><li>
Support branch-level enrollment targets.</li><li>
Ensure tour readiness and professional delivery.</li><li>
Follow up with prospective families when required.</li><li>
Maintain accurate information flow to the admissions system.</li></ul><div><b>
Inventory &amp; Supplies:</b></div><ul><li>
Monitor branch-level inventory and usage.</li><li>
Coordinate with Purchasing Manager for supply needs.</li><li>
Ensure materials are available and organized for all sessions.</li><li>
Reporting &amp; Compliance.</li><li>
Report daily and weekly updates to Director of Operations.</li><li>
Maintain accurate records (attendance, incidents, staff data)</li><li>
Ensure incident reports are completed within required timelines.</li><li>
Ensure compliance with all regulatory requirements.</li></ul><div></div><div><b><br>
What This Role Is Not:</b></div><ul><li>
The Branch Manager does not operate without structure &mdash; SOPs are followed, not reinvented.</li><li>
This is not a passive supervisory role &mdash; you are actively managing every day.</li><li>
The Branch Manager does not avoid accountability conversations.</li><li>
This role is not about being liked &mdash; it is about maintaining standards.</li></ul><div><br>
<b>
You Are the Right Person If:</b><br>
You will thrive in this role if you:</div><ul><li>
Are highly organized and present on the floor.</li><li>
Can manage people with clarity and firmness.</li><li>
Pay attention to detail others miss.</li><li>
Take full ownership of outcomes, not excuses.</li><li>
Can maintain energy and consistency every day.</li></ul><div><br>
<b>
This role is not right for you if you:</b></div><ul><li>
Prefer planning over execution.</li><li>
Avoid difficult conversations with staff or parents.</li><li>
Struggle with structure and process discipline.</li><li>
Need constant direction instead of taking ownership.</li></ul><div><br>
<b>
Qualifications and Experience:</b></div><div><b>
Required:</b></div><ul><li>
Minimum 3&ndash;5 years experience in education, preschool, or operations.</li><li>
Experience managing a team.</li><li>
Strong organizational and leadership skills.</li><li>
Arabic and English proficiency.</li><li>
Based in Kuwait or able to relocate immediately.</li></ul><div><b>
Preferred:</b></div><ul><li>
Experience in early childhood education.</li><li>
Experience in a structured, multi-branch environment.</li><li>
Familiarity with school systems (Odoo, Brightwheel, etc.).</li></ul><div><b>
What BeCurious Offers:</b></div><ul><li>
A clear operating system &mdash; you execute with clarity, not guesswork.</li><li>
A real leadership role at branch level.</li><li>
Direct impact on children, families, and team quality.</li><li>
Growth as the organization expands.</li><li>
Compensation.</li><li>
Competitive, based on experience. Discussed at offer stage.</li></ul><div><br>
<b>
How to Apply:</b></div><ul><li>
Send your CV and a short note answering:</li><li>
&ldquo;What does a high-performing branch look like in a preschool, and how have you contributed to it?&rdquo;</li><li>
Applications are reviewed on a rolling basis.</li><li>
BeCurious &middot; Job Description &mdash; Branch Manager &middot; 2026</li><li>
Curiosity builds everything.</li></ul><br>
<b>
About Emerge General Contracting Company:</b><p><br>
BeCurious is a Finnish-inspired, play-based preschool in Kuwait where children learn by doing, imagining, and exploring. We create joyful, inclusive classrooms and partner closely with families to help every child feel seen and thrive. As a team member, you&rsquo;ll design hands-on learning experiences, nurture curiosity and character, and work within a warm, supportive culture that celebrates each child&rsquo;s uniqueness. If you&rsquo;re caring, creative, and collaborative, you&rsquo;ll feel right at home with us.</p></div>

Branch Manager

Explore 164+ Concierge manager in Farwaniya this May. Find roles across top companies and apply now to boost your career.

164 concierge manager jobs In Farwaniya

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