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concierge manager

Hilton

<div>Concierge Manager
A Concierge Manager/Head Concierge supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience. 
 
What will I be doing? 
As a Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise daily Concierge operations</li>
<li>Set Departmental objectives, work schedules, budgets, policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area</li>
<li>Maximise Sales revenues through up-selling and marketing programmes</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Maintain good communication and working relationships with all hotel areas</li>
<li>Project a professional manner with an emphasis on hospitality and Guest service</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Attend Front of House/Hotel meetings, as required</li>
</ul>What are we looking for? 
Concierge Manager/Head Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>A degree or diploma in Hotel Management or equivalent</li>
<li>Front Office supervisory experience in the hotel, leisure or retail sector</li>
<li>Possess strong commercial awareness and Sales capabilities</li>
<li>Excellent leadership skills, inter-personal and communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Excellent grooming standards</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience working as a Concierge Supervisor or Head Concierge in a hotel environment</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Concierge Manager

<div>Front Desk Supervisor
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. 
 
What will I be doing? 
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul>What are we looking for? 
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>A relevant supervisory/management certificate/diploma or degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Desk Supervisor

<div>Assistant Front Office Manager
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. 
 
 
What will I be doing? 
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul>
<li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul>
What are we looking for? 
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Front Office Manager

<div>Night Manager
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Serve as a point of contact for regular and VIP Guests</li>
<li>Complete Night Audit duties</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel</li>
<li>Manage, record and promptly resolve issues or emergencies that arise</li>
<li>Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area</li>
<li>Act in accordance with all security and emergency procedures and manage the instigation of these, as required</li>
<li>Compile adequate handover to Early staff / Duty Manager</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Conduct annual and mid-year Appraisals with Team Members</li>
<li>Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in the hotel industry</li>
<li>Previous experience with Front Office Management Systems</li>
<li>Previous experience with cash handling</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Night Manager

<div>Laundry Manager
A Laundry Manager is responsible for running laundry department operations to deliver an excellent Guest and Member experience while managing stock ordering and supplier relationships. 
 
 
What will I be doing? 
As a Laundry Manager, you are responsible for running laundry department operations to deliver an excellent Guest and Member experience. A Laundry Manager will also be required to manage weekly stock ordering and liaise with suppliers to ensure best quality products at acceptable costs. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Run Laundry Department operations</li>
<li>Manage, train and develop the Laundry team</li>
<li>Ensure that linen and housekeeping supplies are ordered and controlled in line with Business and Events</li>
<li>Control monthly stock levels and complete monthly stock takes, control stock losses to a minimum</li>
<li>Manage weekly stock ordering to ensure par levels are maintained</li>
<li>Raise all purchase orders in line with business forecast and needs and reconciles invoices</li>
<li>Manage customer service issues quickly and effectively</li>
<li>Liaise with suppliers to ensure best quality products at an acceptable cost</li>
<li>Manage forecasts, budgets and capital equipment requests</li>
<li>Ensure team members adhere to all Health and Safety Regulations</li>
<li>Carry out any other reasonable task set by the hotels management</li></ul>
What are we looking for? 
A Laundry Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>IT proficient</li>
<li>Excellent organisational and planning skills</li>
<li>Accountable and resilient</li>
<li>Good communication skills</li>
<li>Ability to work under pressure</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous hotel or leisure sector experience</li>
<li>Previous experience at Supervisory level</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Laundry Manager

<div>Assistant Room Service Manager / Supervisor
Assistant Room Service Manager is responsible for managing room service operations to deliver an excellent Guest and Member experience while training staff, optimising sales, and controlling costs. 
What will I be doing? 
As Assistant Room Service Manager, you will be responsible for managing room service operations to deliver an excellent Guest and Member experience. Assistant Room Service Manager will also be required to manage, train, and develop team members and optimise sales and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Provide effective leadership to the Room Service teams to ensure targets are met and exceeded both for the hotel and individual development</li><li>
Ensure compliance of brand standards</li><li>
Evaluate guest satisfaction levels with a focus on continuous improvement</li><li>
Aware of trends and propose ideas to build the range and quality of Food and Beverage</li><li>
Optimise sales and contain costs, identifying any areas for action</li><li>
Set achievable budgets and other short- and long-term functional goals</li><li>
Maintain consistent communication with Training and Development department to ensure teams at all levels are trained and developed through the use of structured training calendars</li><li>
Maintain strong internal control environment and compliance to hotel/company policies and procedures</li></ul>
What are we looking for? 
Assistant Room Service Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a similar role</li><li>
Effective management skills</li><li>
Negotiation and influencing skills</li><li>
Positive attitude</li><li>
Excellent communication skills</li><li>
Ability to work under pressure</li><li>
Good grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience within the hospitality industry</li><li>
Previous experience managing payroll, budgets and forecasting</li><li>
Commercial and industry knowledge</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Room Service Manager / Supervisor

<div>
 A Marketing Executive plays an important role in assisting the Line Manager in achieving key objectives in line with the annual marketing and PR plan, current initiatives and relevant activities. The marketing and PR team performs an integral role in bringing together all function areas to ensure commercial targets are heightened. The executive role involves managing individual projects relating to marketing, media relations and internal communications and performing day-to-day administrative duties.
 
 
 
 What will I be doing?
 
 
 
 As Marketing Executive, you will be responsible for the results of the marketing plan and activities used by the hotel to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs. Specifically, you will perform the following tasks to the highest standards:
 
 
 Business Function
 
 
 <ul>
 <li>
 Coordinate and assist with delivering all agreed marketing and PR strategies and monitor on-going marketing and PR campaigns performance and reporting as directed by the Line Manager
 </li>
 <li>
 Support the Line Manager by developing and implementing promotional activity, collateral and in-house merchandising as well as maintaining the hotels&rsquo; media library to include video, film and press coverage archives
 </li>
 <li>
 Promote the hotels&rsquo; marketing activities to the media covering all food and beverage, rooms and event promotions
 </li>
 <li>
 Support all internal communication activities including, but not limited to, regional and area updates, press release writing, newsletters and drafting speeches for company executives and assisting with senior management interviews with relevant preparation material
 </li>
 <li>
 Promote and support all marketing and PR activities including special events, sponsorship opportunities, merchandising campaigns, exhibitions and property inspections
 </li>
 <li>
 Support the department with media relations involving tracking social media, updating press kits, archiving news releases and press coverage, maintaining media databases, coordinating interviews, and ensuring relevant administrative duties are completed in advance of media visits
 </li>
 <li>
 Organise and manage familiarisation trips for media professionals and entertain local media where appropriate
 </li>
 <li>
 Assist with and, where required, lead on-site photos shoots and hotel filming whilst ensuring all relevant administration approvals are completed and confirmed
 </li>
 <li>
 Monitor and support Line Manager on all social media activity for the hotels whilst supporting departmental initiatives
 </li>
 <li>
 Be a brand champion for the hotels ensuring all collateral conforms to agreed brand standards, using the right tone and voice compliant with corporate guidelines
 </li>
 <li>
 Support and identify opportunities along with the Line Manager to grow and develop loyalty marketing activities with HHonors and other booker incentive schemes
 </li>
 <li>
 Execute and implement appropriate use of marketing and PR content, creative resources, translation and photography while optimising an effective online presence in line with regional strategy
 </li>
 <li>
 Respond to customer postings as appropriate tackling any complaints and issues
 
 
 
 </li>
 </ul>
 Managing Execution
 
 
 <ul>
 <li>
 Support the Line Manager in executing effective content management across all available channels, including hotel websites, OTAs, social media, mobile marketing and partnership programs
 </li>
 <li>
 Develop monthly / quarterly reports on activities highlighting results and next steps
 </li>
 <li>
 Develop, maintain and grow the hotels&rsquo; databases to promote all hotel disciplines including targeted HHonors campaigns
 </li>
 <li>
 Be mindful and attentive of local news or stories affecting hotel business and inform line management swiftly and effectively on information which could impact the reputation of the hotels.
 </li>
 <li>
 Actively respond to requests for information about the hotels
 </li>
 <li>
 Assist in developing reports on specific marketing and PR initiatives and promotions
 </li>
 <li>
 Assist in reviewing third party website content, ensuring standards are met and information is accurate, creative and current
 </li>
 <li>
 Execute and report on competitive analysis on hotel, food and beverage and eCommerce marketing activities and maximise compatibility with public relations efforts
 </li>
 <li>
 Ensure hotels have appropriate marketing and PR archives and content including up to date media lists, press kits, collateral, photo and video library, newsletters, brochures, desktop publishing and all matters relating to marketing and PR
 </li>
 <li>
 Support and assist management in marketing and PR projects including resources with budget implications
 </li>
 <li>
 Support all communications connected with hotel crisis and issues set out by the Line Manager
 </li>
 <li>
 Achieve agreed performance goals and objectives of role set out by Line Manager and complete any reasonable task given from the Line Manager in a responsible and productive manner
 
 
 
 </li>
 </ul>
 Developing Talent
 
 
 <ul>
 <li>
 The executive role focuses more on self-development as opposed to developing team members
 
 
 
 </li>
 </ul>
 Building Relationships
 
 
 <ul>
 <li>
 Establish and maintain effective rapport and open communication with all hotel disciplines
 </li>
 <li>
 Develop strong working relationships with various levels of Hilton&rsquo;s personnel including hotel and regional teams and comply to Hilton core values
 </li>
 <li>
 Develop and manage working relationships with key members of the creative and media agencies
 </li>
 <li>
 Work effectively within the cluster marketing and PR team as well as supporting all hotel departments including regional levels on marketing and PR campaigns
 </li>
 <li>
 Support the Line Manager to develop and maintain effective working relationships with all external customers to include key members of the media, community organisations, local and municipality government officials, local industry organisations as well as suppliers and agencies.
 </li>
 <li>
 Excel at being an effective team player in all aspects of the role
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Marketing Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous Marketing and/or Press Relations experience in a similar environment
 </li>
 <li>
 Excellent written and verbal communication skills in English. High level proficiency of native language dependant on location of role
 </li>
 <li>
 Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
 </li>
 <li>
 Ability to work under pressure at all times
 </li>
 <li>
 Educated to College level or equivalent work experience
 </li>
 <li>
 Demonstrates ability to interact effectively with various levels of management
 </li>
 <li>
 Proven experience of working to and understanding key marketing and PR disciplines, plans and strategies
 </li>
 <li>
 Excellent written and verbal communication skills in English. High level proficiency of native language dependant on location of role
 </li>
 <li>
 Proficiency in Microsoft Office applications, budget management and project and time management
 </li>
 <li>
 Demonstrates an understanding of commercial awareness, able to adapt to changing priorities with key judgement and decision making skills
 </li>
 <li>
 Exhibits previous experience of written work in a communications role
 </li>
 <li>
 Able to interact effectively, create solutions, influence others and work diplomatically with a wide range of individuals
 </li>
 <li>
 Professional approach, clean and well groomed at all times
 </li>
 <li>
 Friendly demeanour, positive and enthusiastic attitude with strong customer focus and ability to work independently
 </li>
 <li>
 Honesty, integrity, passion for hard work and achieving results and successful outcomes
 </li>
 <li>
 Demonstrated self-starter, with excellent attention to detail
 </li>
 <li>
 Creatively minded and has a desire to work in marketing and/or PR for the hospitality industry
 </li>
 <li>
 Enjoys working collaboratively and is a key team player with a &ldquo;can do&rdquo; attitude and thrives on a challenge
 </li>
 <li>
 Good understanding of Hilton, its core values and management structure
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience of working in a marketing and PR role for the hospitality industry
 </li>
 <li>
 Able to speak further key business languages
 </li>
 <li>
 Qualifications or courses relating to creative, descriptive or effective writing
 </li>
 <li>
 Experience of working with media and design agencies
 </li>
 <li>
 Educated to College level with previous marketing and PR experience
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Sales
</div>

Marketing Executive

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