associate customer service specialist Jobs in Cairo

associate customer service specialist

customer experience representative Jobs in Cairo

customer experience representative

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customer service consultant

people experience and operations senior associate (service center) Jobs in Cairo

people experience and operations senior associate (service center)

people experience associate Jobs in Cairo

people experience associate

consumer engagement associate english speaker

Nestlé

<div>
 
 Consumer Engagement Associate
 
 
 
 
 POSITION SNAPSHOT
 
 
 
 Location: Egypt
 
 
 Company: Nestl&eacute;
 
 
 
 Position Summary
 
 
 
 Joining Nestl&eacute; means you are joining the largest food and Beverage Company in the world.  At our very core, we are a human environment &ndash; passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
 
 
 You will respond to consumers inquiries, comments, and complaints using standard scripts and FAQs via inbound and outbound calls, emails, WhatsApp, Live chat and owned social media channels.
 
 
 
 
 
 A DAY IN THE LIFE &hellip;
 
 
 
 <ul>
 <li>
 Ensures Nestl&eacute; CES standard instructions on consumer complaints handling process is handled appropriately and in a timely manner.
 </li>
 <li>
 Utilizes various market-based tools and applications for consumer management and servicing.
 </li>
 <li>
 Provides empathetic and cutting-edge service in customer service based on Nestl&eacute; CES Standard Instructions on Consumer Complaints Handling.
 </li>
 <li>
 Resolve customer inquiries, comments, and complaints of consumers.
 </li>
 <li>
 Ensures proper encoding of all information received from consumer and other cross functional teams in the CRM Tool.
 </li>
 <li>
 Ensures quality service and consumer satisfaction according to needs and in all service channels (chat, e-mail, social networks, telephone).
 </li>
 <li>
 Ensures proper notification and escalation of critical complaints and irate customers.
 </li>
 <li>
 Follows the changes in the messaging and the ways of working.
 </li>
 <li>
 Executes additional tasks from the Line Manager, SPOC from the Brand teams and the CES Manager.
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 ARE YOU A FIT?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, business studies, communications, journalism, media studies, psychology.
 </li>
 <li>
 Strong interpersonal skills, team-oriented attitude.
 </li>
 <li>
 Strong verbal and written communication skills in English
 </li>
 <li>
 Ability to multitask and prioritize.
 </li>
 <li>
 Interest in digital and social media industry, current online trends and marketing tactics
 </li>
 <li>
 Capacity to learn new skills and master new tools is a must.
 </li>
 <li>
 Attention to details.
 </li>
 </ul>
</div>

Consumer Engagement Associate ( English Speaker)

Henkel

<div>
 
 About this Position
 
 Join our Consumer Market Intelligence team in Global Business Solution in Cairo (GBS+ Cairo) and support data analysis, reporting, and insights generation across Marketing &amp; Sales.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 AdHoc Project management &amp; Coordination
 </li>
 <li>
 Preparation of Research Materials
 </li>
 <li>
 Competitive Intelligence &amp; Market updates
 </li>
 <li>
 Contracts &amp; Invoices- Follow Ups &amp; Negotiations
 </li>
 <li>
 Focusing on Consumer excellence HUB
 </li>
 <li>
 In Charge of Project Satisfaction Surveys (Handling Agencies)
 </li>
 <li>
 Regional Data Compilations from existing research
 </li>
 <li>
 Presentation Preparations for Workshops &amp; Insights Sessions
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Business Administration or any relevant study
 </li>
 <li>
 2-4 years of relevant work experience
 </li>
 <li>
 Previous experience in Consumer Research with agency
 </li>
 <li>
 Previous experience in Retail Audit
 </li>
 <li>
 Analytical skills and ability to work with large amount of data
 </li>
 <li>
 Advanced in Microsoft Office applications, especially Excel &amp; PowerPoint
 </li>
 <li>
 Power Bi knowledge is a plus
 </li>
 <li>
 Fluent English speaker
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
 </li>
 <li>
 Diverse national and international growth opportunities
 </li>
 <li>
 Globally wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Comprehensive Health Insurance for employee + dependents
 </li>
 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Analyst Consumer Market Intelligence

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Associate Manager &ndash; People Engagement | MAF Retail | Head Office Egypt
 
 
 
 Role Summary
 
 
 
 The Associate Manager &ndash; People Engagement is responsible for driving key elements of employee experience by supporting internal customer satisfaction, employee engagement surveys, team-building initiatives, and internal communications. In addition, the role supports the full Talent Management cycle, including designing and implementing talent programs that strengthen workforce capability, enhance engagement, retain high-potential employees, and contribute to building a strong leadership pipeline across MAF Retail.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Provide suggestions on how to address the employee engagement and customer satisfaction challenges within the organization.
 </li>
 <li>
 Organize employee engagement events and team building activities.
 </li>
 <li>
 Facilitate the creation of an action plan to address the employee engagement/customer satisfaction challenges.
 </li>
 <li>
 Evaluate the success of employee engagement projects and initiatives and provide recommendations on how to enhance the relevant activities.
 </li>
 <li>
 Prepare the content (HC initiatives, events calendar, talent development programs, new training updates to HC policies and procedures) to be published in the newsletter newsletter.
 </li>
 <li>
 Assist the Employee Engagement Manager in developing a strategy for creativity and innovation in MAF Retail.
 </li>
 <li>
 Follow all relevant operational procedures and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 <li>
 Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work.
 </li>
 <li>
 Supports the Talent Manager to coordinate with the countries to ensure clear understanding of performance management expectations throughout the organization.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in HR Management, or Business Administration.
 </li>
 <li>
 0-2 years&rsquo; HR experience in a major public sector or private -sector organizations.
 </li>
 <li>
 Full proficiency in English.
 </li>
 <li>
 High level of integrity and ethical standards.
 </li>
 <li>
 Proficiency in Microsoft Office is required.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Associate Manager - People Engagement

Mastercard

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Associate Consultant Intern, 2026 &ndash; Cairo, Egypt
 
 
 At Mastercard, our Advisors &amp; Consulting Services (ACS) group helps clients drive impact through data-driven insights, hands-on implementation, and a collaborative, tech-enabled culture. We invest in talent through global engagements, continuous learning, and programs like the Global Ambassadors Program, while fostering purpose through volunteerism, pro-bono work, and innovation that benefits both clients and communities.
 
 
 Make an Impact as an Associate Consultant Intern
 
 
 As an Associate Consultant Intern, you will collaborate within small teams to help some of the world's biggest brands answer and implement solutions for their most challenging strategic questions. You will immediately create meaningful contributions through taking ownership of deliverables and building external relationships with clients. Focusing on technology and data, you will gain broad exposure to a range of industries, including financial services, retail, restaurants, hospitality and more.
 
 
 
 As An Associate Consultant Intern, You Will
 
 
 
 <ul>
 <li>
 Participate in volunteer and team building experiences
 </li>
 <li>
 Gain exposure to our leadership team through networking sessions and speaker series
 </li>
 <li>
 Begin to build relationships with clients to understand their business needs, seek strategic solutions and guide impactful decisions
 </li>
 <li>
 Grow by receiving hands-on mentorship from an experienced management team.
 </li>
 <li>
 Have an opportunity for meaningful contributions
 </li>
 <li>
 Collaborate with colleagues across different areas of the organization and gain exposure to business development, account management, and product management
 
 
 
 </li>
 </ul>
 We are looking for passionate and talented professionals, who share our vision for helping our customers with their most urgent business need. We are recruiting for two career tracks that make up our team. Track placement will indicate the types of projects where you will spend most of your time; however, we encourage and enable working across tracks to allow team members to acquire diverse skills and experiences.
 
 
 Strategy &amp; Transformation
 
 
 Guide clients through strategic, tactical, operational, and transformational challenges to enhance performance and operations. Our engagements cover diverse areas, including product development, marketing, customer loyalty, and innovation. Working with clients from various industries, many S&amp;T engagements directly interface with numerous Fortune 500 companies. This role aligns with the practices of traditional management consulting firms.
 
 
 
 Sampling Of Questions We Help Our Customers Answer
 
 
 
 How can a global financial services institution be successful at entering a hyper competitive new market?
 
 
 How can a customer improve its operating model to better achieve operational, financial and strategic goals?
 
 
 Marketing
 
 
 Develop strategies and lead implementation of marketing campaigns and engagements; evaluate results to drive performance on behalf of Mastercard&rsquo;s clients. Provide deep direct marketing expertise across channels, leveraging customer, behavioral and transactional data and defining tangible results to both the client and Mastercard.
 
 
 
 Sampling Of Questions We Help Our Clients Answer
 
 
 
 How does a fintech client optimize new customer acquisition and existing customers&rsquo; life cycle value through effective targeting and communications?
 
 
 How does a retail client drive foot traffic into store post-covid and/or optimize their ecommerce website to increase basket-size and average spend per customer?
 
 
 How can a large financial institution best execute on a portfolio conversion &ndash; for example, after purchasing another issuer&rsquo;s portfolio &ndash; including components like internal and external communications, market launch, and more?
 
 
 Bring your Passion and Expertise
 
 
 
 We Recruit For And Value The Following Core Competencies
 
 
 
 Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our clients. Proven record of leadership in a work setting and/or through extracurricular activities.
 
 
 Analytic Excellence: Demonstrates a strong aptitude for structured problem solving, analytical and quantitative skills. Experience using data analysis or querying tools (e.g., SQL, SAS, Excel or Tableau) is an asset (particularly for Performance Analytics or Business Experimentation tracks).
 
 
 Business Interest: Clear interest in the world of business, and intuition for the way that companies make decisions.
 
 
 Rapid Growth: Eagerness to learn quickly, both through Mastercard's structured training curriculum and organic development opportunities.
 
 
 Teamwork: Willingness to work within small teams to produce outstanding deliverables, with a will to win attitude.
 
 
 Integrity: Outstanding record of academic achievement. Commitment to Mastercard's values of honesty and integrity with a willingness to embrace and learn from mistakes.
 
 
 Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity.
 
 
 Communication: Ability to communicate complex ideas effectively. Excellent written and verbal communication skills.
 
 
 
 Qualifications
 
 
 
 Undergraduate or master&rsquo;s degree with an expected graduation date between Dec 2026-Sep 2027
 
 
 Outstanding record of academic achievement
 
 
 Proven record of leadership in a work setting and/or through extracurricular activities
 
 
 Exceptional analytical and quantitative problem-solving skills
 
 
 Ability to communicate complex ideas effectively &ndash; both verbally and in writing &ndash; in English
 
 
 This role is not eligible for Mastercard&rsquo;s work authorization sponsorship. As such, candidates must be eligible to work in Egypt, now as well as in the future, without employer sponsorship.
 
 
 To participate in our job simulation and experience what it&rsquo;s like to work as a Consultant at Mastercard visit: https://www.theforage.com/simulations/mastercard/advisors-client-services-xvlw
 
 
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Associate Consultant Intern, 2026 – Cairo, Egypt

L'Oréal

<div>
 
 About The Role
 
 
 
 Are you passionate about connecting brands with consumers through compelling stories and simplified information? Do you thrive on building communities and driving engagement in the digital space?
 
 
 We are seeking a dynamic and creative Advocacy &amp; Content Intern to join our team. This role offers a unique opportunity to contribute to shaping how L'Or&eacute;al brands communicate their unique value, translating complex product benefits into engaging, educational content that resonates with our diverse consumer base. You will play a key role in developing innovative strategies to amplify brand messages and foster authentic connections.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Content Development: Assist in creating engaging, "edutaining" content (e.g., articles, social media posts, videos, infographics) that simplifies complex product information and brand stories for various consumer segments.
 </li>
 <li>
 Community Engagement: Support initiatives to build and nurture brand communities, both online and through partnerships (e.g., university activations, online forums), turning engaged users into loyal advocates.
 </li>
 <li>
 Advocate &amp; Influencer Support: Contribute to strategies for identifying, engaging, and empowering brand advocates (e.g., experts, loyal consumers) to share their authentic experiences, leveraging user-generated content.
 </li>
 <li>
 Digital Communication Strategy: Support the team in optimizing brand messaging and consumer journeys across digital platforms, including social media, websites, and e-commerce channels, to enhance understanding and drive conversion.
 </li>
 <li>
 Market &amp; Consumer Insights: Conduct research to understand consumer needs, communication preferences, and emerging trends in brand advocacy and content consumption.
 </li>
 <li>
 Project Support: Assist in the planning and execution of various advocacy-driven projects, contributing creative ideas and analytical support.
 
 
 </li>
 </ul>
 
 What You'll Gain
 
 
 
 <ul>
 <li>
 Hands-on experience in brand advocacy, digital content strategy, and consumer engagement at the world's leading beauty company.
 </li>
 <li>
 Exposure to diverse L'Or&eacute;al brands and functional teams.
 </li>
 <li>
 Mentorship and professional development in a fast-paced, innovative environment.
 </li>
 <li>
 An opportunity to make a tangible impact on how our brands connect with consumers.
 
 
 </li>
 </ul>
 
 Who We're Looking For
 
 
 
 <ul>
 <li>
 Currently enrolled in a bachelor's degree program in Marketing, Communications, Digital Media, Journalism, Public Relations, or a related field.
 </li>
 <li>
 Strong interest in brand building, digital marketing, and consumer advocacy.
 </li>
 <li>
 Excellent written and verbal communication skills; ability to simplify complex information.
 </li>
 <li>
 Creative mindset with a keen eye for engaging content.
 </li>
 <li>
 Proficiency in social media platforms and digital communication tools.
 </li>
 <li>
 Passion for the beauty industry is a plus!
 </li>
 </ul>
</div>

Advocacy Internship

Abdul Latif Jameel

<div>
 
 
 About the Role
 
 
 
 
 
 
 We are looking for a highly analytical and people-focused
 
 Associate Engagement Senior Specialist
 
 to support and enhance engagement across Abdul Latif Jameel. This role is responsible for designing and managing employee surveys, developing dashboards, generating insights, and supporting engagement initiatives across all affiliates.
 
 
 You will play a key role in elevating the associate experience through data, insights, and impactful engagement actions.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Survey Management, Data Analysis &amp; Insights
 
 
 <ul>
 <li>
 Design, develop, and launch employee engagement and experience surveys across all ALJ affiliates.
 </li>
 <li>
 Manage survey communication and ensure clarity and reach across the organization.
 </li>
 <li>
 Develop dashboards, reports, and analytics to present key findings and insights.
 </li>
 <li>
 Serve as the subject-matter expert on survey tools (e.g., Qualtrics) and BI analytical platforms.
 </li>
 <li>
 Translate data into actionable insights for leadership and HR stakeholders.
 </li>
 </ul>
 
 
 Engagement Actions &amp; Special Projects
 
 
 <ul>
 <li>
 Coordinate entity-level engagement action plans with HR SPOCs and business leaders.
 </li>
 <li>
 Support execution of employee experience initiatives aligned with the Associate Experience strategy.
 </li>
 <li>
 Prepare forms, reports, tracking tools, and monitoring sheets to ensure smooth implementation of programs.
 </li>
 <li>
 Work on special projects assigned by the General Manager &ndash; Associate Engagement.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in HR, Organizational Psychology, Data Analytics, or related field.
 </li>
 <li>
 3&ndash;5 years total experience, including 3&ndash;4 years in surveys &amp; employee engagement.
 </li>
 <li>
 Strong analytical, presentation, and communication skills.
 </li>
 <li>
 Experience with Qualtrics is a Must.
 </li>
 <li>
 This is a
 
 remote role
 
 , open to candidates residing in
 
 Egypt or India
 
 .
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 Strong knowledge of survey design and survey management tools.
 </li>
 <li>
 Excellent analytical skills with experience using BI/data visualization tools.
 </li>
 <li>
 Strong presentation and storytelling skills using data.
 </li>
 <li>
 Exceptional communication and interpersonal skills.
 </li>
 <li>
 Attention to detail and high-quality execution skills.
 </li>
 <li>
 Ability to coordinate multiple stakeholders and projects simultaneously.
 </li>
 <li>
 Problem-solving mindset and ability to recommend data-based solutions.
 </li>
 </ul>
 
 
</div>

Associate Engagement Senior Specialist

Amazon

<div>
 
 Description
 
 
 
 We&rsquo;re expanding our Learning team within Amazon Operations! If you&rsquo;re interested in joining a business where you can achieve amazing results and put smiles on people&rsquo;s faces, this could be the role for you.
 
 
 The Programs Learning Specialist works with Program Managers and Operations Managers. Constantly improves the long-term capabilities of the area to which he/she is assigned.
 
 
 The ideal candidate will have Excellent communication skills, comfortable talking in front of a group as well as one-on-one with an individual, able to give and receive feedback effectively. Ability to follow up and meets time commitments and deadlines, is goal oriented, gives insight to Operations managers. Works hard for the success of others, constantly remains &ldquo;customer obsessed&rdquo;. Demonstrates a positive &ldquo;can do&rdquo; demeanor and has fun and gains energy from working with others. Measure Associate performance around Safety, Quality, and Productivity applies learning tools to improve operation metrics . Improves associates' job-related skills; develops, maintains and applies learning tools (methods, checklists and skill building agreements) to encourage associate development, assists in driving success of peak and non-peak training plans.
 
 
 
 The Programs Learning Specialist Will Achieve This Objective By
 
 
 
 <ul>
 <li>
 Developing and maintaining qualitative training materials.
 </li>
 <li>
 Performing instructional designing duties.
 </li>
 <li>
 Delivering network standard training.
 </li>
 <li>
 Partnering with Operations Leaders to Evaluate and improve training processes within work areas.
 </li>
 <li>
 Managing training compliance to ensure accurate training records are housed correctly.
 
 
 </li>
 </ul>
 A day in the life
 
 
 <ul>
 <li>
 Monitor adherence to all established training programs to ensure standard work is achieved and implement new tactical and strategic projects.
 </li>
 <li>
 Create training documents; utilize various software such as Articulate 360, Photoshop, video editing to design effective training content.
 </li>
 <li>
 Execute plans to close gaps in the developmental needs for individuals and groups.
 </li>
 <li>
 Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes.
 </li>
 <li>
 Create internal dashboards and use them to report training progress and KPIs in daily and weekly leadership calls.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 A completed Bachelor&rsquo;s Degree from an accredited university. Basic knowledge in using Software like Articulate 360 and Photoshop and video editing to create training content. Proficiency with Microsoft Office (Excel, Word, PowerPoint) and MS Outlook Excellent analytical skills with attention to details. Capacity to exercise independent judgment in resolution of administrative problems or issues Demonstrated ability to maintain energy, enthusiasm and commitment while managing change. Coordinate and facilitate all training related programs (up to but not limited to 50 members in a session) There is no scope for remote work for this role. Employee needs to be present at site locations during work hours. Candidate would be required to work 5 days a week (9hour working and 1hour break). The 2 days off will be split or together depending on business needs and rostering for the month. This will be decided and can change as per requirement of coverage in the team. Traveling to different Stations in the shift or during the week is required as per business needs. Able to handle multiple and changing projects/priorities. Ability to prioritize, manage and complete projects with tight deadlines. Arabic speaker with professional English level. Ability to converse or translate English content into Arabic
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Previous experience as a trainer, prior training, teaching or presentation experience. Willingness to work in different areas as required by training needs. Candidates must be very organized and able to handle multiple and changing projects/prioritize. Operations knowledge at Amazon is a plus Our inclusive culture empowers Amazonians to deliver the best results for our customers.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC - G32
 
 
 Job ID: A3109008
</div>

Programs Learning Specialist, AMET AMZL-Transportation Field L&D

Explore 609+ Consumer engagement associate english speaker in Cairo this December. Find roles across top companies and apply now to boost your career.