customer service consultant Jobs in Cairo

customer service consultant

call center customer service representative Jobs in Cairo

call center customer service representative

client success manager

customer service manager

customer service officer

customer experience representative

Raya CX

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 , 40 hours per week
 
 
 Position: Call Center Representative C1
 
 
 Company Overview:
 
 
 RayaCX is a leading customer experience management company based in Cairo, Egypt. We provide innovative solutions to help businesses enhance their customer interactions and improve overall customer satisfaction. Our team is dedicated to delivering exceptional customer service and creating positive experiences for our clients and their customers.
 
 
 Job Description:
 
 
 We are seeking a highly motivated and customer-centric individual to join our team as a Call Center Representative C1. In this role, you will be responsible for handling inbound and outbound calls from customers, providing excellent service and support, and resolving any issues or concerns they may have. You will be the first point of contact for our clients' customers, and your main goal will be to ensure a positive and efficient customer experience.
 
 
 Key Responsibilities:
 
 
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 Answer incoming calls from customers and provide them with accurate information and assistance
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 Make outbound calls to follow up on customer inquiries or resolve any issues
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 Maintain a high level of professionalism and customer service in all interactions
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 Identify and escalate any complex or unresolved issues to the appropriate department or supervisor
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 Keep detailed and accurate records of customer interactions and transactions
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 Collaborate with team members to continuously improve processes and procedures
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 Meet and exceed individual and team performance targets
 
 
 
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 </ul>
 Requirements:
 
 
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 High school diploma or equivalent; college degree preferred
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 1-2 years of experience in a customer service or call center role
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 Excellent communication skills in English, both verbal and written
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 Strong problem-solving and decision-making abilities
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 Ability to multitask and work in a fast-paced environment
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 Proficient in using computer systems and software
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 Flexibility to work full-time, 40 hours per week, including evenings and weekends if needed
 
 
 
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 Benefits:
 
 
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 Competitive salary and benefits package
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 Opportunities for career growth and development
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 Positive and supportive work environment
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 Comprehensive training program
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 Employee discounts and perks
 
 
 
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 </ul>
 If you are passionate about providing exceptional customer service and thrive in a dynamic and fast-paced environment, we want to hear from you! Join our team at RayaCX and be a part of shaping the future of customer experience management. Apply now!
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Customer Service Agent - C1 Speaker

DHL Express

<div>
 
 Role Purpose:
 
 
 
 Serve as DHL&rsquo;s on-site representative within a key customer&rsquo;s premises, ensuring smooth day-to-day operational support, strong customer experience, and effective coordination between the customer and DHL teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Support &amp; Service Excellence
 
 
 
 
 <ul>
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 Act as a DHL ambassador at all times, providing professional, friendly, and solution-oriented support.
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 Handle customer requests promptly and ensure a high level of service satisfaction.
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 Maintain strong communication with the customer, addressing inquiries related to both import and export shipments.
 
 
 
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 </ul>
 
 Operational Coordination
 
 
 
 
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 Prepare and issue AWBs directly from the customer site.
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 Track shipments proactively and provide the customer with accurate updates throughout the process.
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 Coordinate closely with DHL Sales to protect, grow, and retain the business allocated to this key account.
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 Support invoice follow-up by liaising between DHL Finance and the customer&rsquo;s finance team to ensure timely resolution.
 
 
 
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 </ul>
 
 Cross-Functional Collaboration
 
 
 
 
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 Work as part of the wider DHL team, contributing to tasks and initiatives such as mailshots and customer communication activities.
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 Share customer insights and concerns with relevant internal departments to support continuous improvement.
 
 
 
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 Skills &amp; Competencies
 
 
 
 
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 Proficient in English, Excel, Word, and email communication.
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 Strong communication skills with a customer-oriented mindset.
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 Organized, reliable, and able to manage multiple tasks efficiently.
 
 
 
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 Education &amp; Experience
 
 
 
 
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 University degree required.
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 Logistics experience in a plus.
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 </ul>
</div>

In-House Logistics Coordinator

The Address Investments

<div>
 
 
 Position Summary
 
 
 
 We are seeking a customer-focused and motivated
 
 Call Center Representative
 
 to join our team. In this role, you will handle inbound and/or outbound customer interactions, provide product and service information, resolve issues, and deliver an exceptional customer experience. The ideal candidate is an effective communicator, problem-solver, and team player with a positive attitude.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Answer incoming calls, emails, or chats in a professional and timely manner
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 Provide accurate information regarding products, services, policies, and procedures
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 Handle customer concerns, complaints, and inquiries with patience and empathy
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 Troubleshoot issues and escalate complex problems to the appropriate department
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 Document all interactions and outcomes in the CRM system
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 Follow call scripts, quality standards, and performance metrics
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 Process orders, payments, and account updates when required
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 Maintain a strong understanding of company offerings and updates
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 Meet or exceed weekly and monthly call goals and customer satisfaction targets
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 Contribute to a positive team environment and support colleagues as needed
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 </ul>
 
 
 
 
 
 Qualifications
 
 
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 Previous customer service or call center experience is a plus
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 Strong verbal and written communication skills
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 Active listening skills and the ability to build rapport
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 Ability to multi-task, prioritize, and manage time effectively
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 Comfortable using computers, CRM tools, and phone systems
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 Problem-solving abilities with a customer-first mindset
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 Ability to remain calm under pressure and handle difficult calls
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 Availability for shift work, including evenings or weekends if required
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 </ul>
 
 
 
 
 
 What We Offer
 
 
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 Competitive hourly wage or salary
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 Performance bonuses or incentives
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 Comprehensive training and ongoing development
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 Health, dental, and retirement benefits (if applicable)
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 Opportunities for career growth within the company
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 Supportive and engaging team environment
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 </ul>
 
 
</div>

Call Center Customer Service Representative

Fresh Call Center

51Talk

<div>
 
 💼 Telesales Representative (Course Consultant)
 
 
 
 
 
 🚀 What You'll Do:
 
 
 
 
 
 📞 Make outbound calls to potential and existing customers to promote and sell our products and services.
 
 
 🎯 Understand customer needs, recommend suitable solutions, and close sales effectively.
 
 
 💬 Respond to inquiries clearly and professionally, turning conversations into positive sales opportunities.
 
 
 🤝 Follow up on marketing leads, build strong relationships, and maintain accurate records in the CRM system.
 
 
 💪 Handle objections with confidence, provide clear product information, and ensure a smooth sales process.
 
 
 🏆 Consistently achieve or exceed sales targets and KPIs.
 
 
 
 
 
 ----
 
 
 
 
 
 ✅ Requirements:
 
 
 
 
 
 📈 Minimum of 1 year of experience in sales (telesales, call center, or education industry preferred).
 
 
 🗣️ English communication skills (B1 level or above).
 
 
 🔥 Target-driven mindset with the ability to consistently meet and exceed goals.
 
 
 
 
 
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 📍 Work Schedule &amp; Location:
 
 
 
 
 
 📌 Location:
 
 
 Maadi, Cairo (on-site position)
 
</div>

Sales Specialist

Wanhua Chemical Group

<div>
 
 
 General Description
 
 
 
 Wanhua Chemical is a leading global operating chemical company based in China, ranking 16th among the world's chemical companies with a turnover of nearly $25 billion. The company's business involves the production and sales of many chemicals such as polyurethane, petrochemical, fine chemicals and so on.
 
 
 Wanhua is looking for a Financial Accountant in Istanbul, Turkey, to be responsible for the construction of the local financial system in Turkey and the subsequent financial operation.
 
 
 
 
 
 We are seeking a highly motivated and experienced Technical Engineer Representative to drive our growth in the Polyurethane Rigid Foam market for Appliance industry.
 
 
 
 
 
 
 Duties &amp; Responsibilities
 
 
 
 
 
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 Identify and develop new business opportunities with key accounts in the region.
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 Provide expert on-site technical support and troubleshooting to clients.
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 Build and maintain strong, long-lasting customer relationships.
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 Serve as the key link between customers and our internal technical team.
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 </ol>
 
 
 
 
 
 
 Requirements &amp; Qualifications
 
 
 
 
 
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 Bachelor's degree or higher in Chemistry, Polymer Science, or a related field.
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 Minimum of 5 years of technical experience within the Polyurethane (PU) appliance industry.
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 Proven experience in a customer-facing technical support role.
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 Strong communication and interpersonal skills.
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 Self-motivated with a results-driven approach.
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 Ability to travel locally and globally (mainly in Africa) as required.
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 </ol>
</div>

Technical Engineer - Polyurethane (PU) Rigid Foam(PU) Flexible Foam

Travelport

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 We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.
 
 
 
 Travel obsessed? Big tech fan? Hey, you&rsquo;re in good company. If you want to be part of the industry that makes the world go round, then look no further.
 
 
 
 Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can&rsquo;t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we&rsquo;re looking for the best thinkers to help us do it.
 
 
 We&rsquo;re hiring right now for a
 
 Premier Helpdesk Analyst - English/French !
 
 Search for #Travelport on LinkedIn and hear from our amazing team.
 
 
 
 
 
 
 How you&rsquo;ll make an impact:
 
 
 
 We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.
 
 
 
 
 
 
 Your role in action:
 
 
 <ul>
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 Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues. Managing incidents from our omnichannel offerings that include but are not limited to; phone, web submit, chat and email.
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 Identify and correctly troubleshoot all problems reported to minimise the impact on customers. Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the Travelport escalation procedures.
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 Adhere to resolution/escalation times to minimise the impact on our customers and continually strive for improved performance. Continuously increase Travelport application knowledge to rapidly identify and resolve problems reported.
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 Report problems via our Incident Management System. Monitor and track these incidents through to valid updates/resolutions. Assist with identifying trends that can be used to increase customer satisfaction.
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 Ownership and commitment to problem resolution for Premier customers. Ensure all calls/incidents are handled promptly, courteously, accurately, and within Travelport policy. Promote Travelport self-service options to customers, including MyTravelport.
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 </ul>
 
 
 
 
 
 Could this be you?
 
 
 <ul>
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 At least 2 years of knowledge of working experience within a travel agency, tour operator or airline environment.
 
 GDS knowledge &ndash; Galileo GDS experience required.
 
 Candidates with experience in other GDS systems would also be considered.
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 Experience with CETS or any other leisure tool is welcome but not required.
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 Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach. Strong team player with excellent English communication skills.
 </li>
 </ul>
 
 
 
 
 
 Discover why our teams love working here:
 
 
 
 We&rsquo;re a diverse and inclusive workforce, representative of the communities and customers we serve. We&rsquo;re committed to eliminating inequality and unconscious bias, and to providing a work environment where all employees can confidently, and comfortably, share their opinions and challenge the norms.
 
</div>

Premier Helpdesk Analyst - English/French

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