customer service representative Jobs in Cairo

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customer experience representative

VCloud

<div>
 
 
 Overview
 
 
 
 The Customer Experience Representative (CER) is a customer-focused professional responsible for managing inbound, outbound, chat, and email customer interactions. This position primarily supports Healthcare Providers (HCPs) and Consumers by delivering accurate and effective responses to inquiries regarding pharmaceutical products and services. The CER uses approved reference materials, product training, and healthcare expertise to provide first-call resolution or escalate issues to the appropriate external departments.
 
 
 Key performance metrics, including call handling and quality goals, will be assigned and periodically reviewed by the VCloud Management Team to ensure consistent achievement or exceeding of these objectives.
 
 
 
 Role and Responsibilities
 
 
 
 
 
 
 &bull;Customer Interaction
 
 
 o Provide world-class customer service by managing inquiries to successful resolution through inbound, outbound, chat, and email interactions.
 
 
 o Build rapport with customers, maintaining strong internal and external customer relationships.
 
 
 
 
 
 &bull; Pharmaceutical Product Support
 
 
 o Offer accurate product and disease state information within the guidelines of approved call scripts or standard FAQ responses.
 
 
 o Communicate specific product messaging effectively and consistently as required by the client.
 
 
 &bull; Escalation and Compliance
 
 
 o Evaluate and escalate customer inquiries to external departments as appropriate.
 
 
 o Ensure adherence to all industry regulations, including adverse event reporting, product quality processes, and HIPAA compliance.
 
 
 
 
 
 &bull; Documentation and Reporting
 
 
 o Accurately record customer interactions in the CRM system or escalation forms.
 
 
 o Manage all project work, including call handling and after-call documentation, within the assigned timeframe.
 
 
 &bull; Training and Development
 
 
 o Complete and maintain all required training and acknowledgment logs within the specified deadlines.
 
 
 o Share suggestions, technical issues, and best practices with team members and supervisors.
 
 
 
 Qualifications and Education Requirements
 
 
 
 
 
 
 &bull; Experience
 
 
 o C2 &ndash; Mastery/Proficiency in English
 
 
 o Minimum of 2 years of previous call center experience; required.
 
 
 o Previous medical background experience, such as medical education, clinical/pharmacy work history, or medical call center experience; required.
 
 
 o Experience providing medical information and customer service to healthcare professionals; strongly preferred.
 
 
 &bull; Education
 
 
 o Bachelor&rsquo;s degree graduate; required.
 
 
 o Valid, active LPN, RN, or Pharmacy license; preferred.
 
</div>

Customer Experience Representative

Sutherland

<div>
 
 Role Description
 
 
 
 
 This is a full-time on-site role for a Customer Service Representative located in New Cairo. The Customer Service Representative will handle day-to-day customer interactions, providing support and ensuring customer satisfaction. Responsibilities include responding to customer inquiries, resolving issues, and maintaining a high level of customer experience. The role also involves documenting interactions, updating customer records, and collaborating with other team members to improve service procedures.
 
 
 
 
 
 Qualifications
 
 
 
 
 Customer Service Representatives, Customer Support, and Customer Experience skills
 
 
 Ability to ensure high levels of Customer Satisfaction and effective Customer Service
 
 
 Excellent communication and interpersonal skills
 
 
 Strong problem-solving abilities and attention to detail
 
 
 Ability to work on-site in New Cairo
 
 
 Experience in customer service roles is beneficial
 
 
 High school diploma or equivalent; additional education is a plus
 
 
 Fluency in English is a MUST
 
 
 Flexibility with night and overnight shifts is a MUST
 
 
 Benefits
 
 
 17,000egp to 28,000 Net salary and more!
 
 
 fully paid training
 
 
 social and medical insurance
 
 
 transportation is provided (door to door for ladies)
 
 
 KPIs are granted 1st 3 months
 
 
 95% of our promotions are internal
 
 
 No experiencezx is required!
 
 
 Lots of events and Lots of fun!
 
</div>

English speakers (CS)

ETISAL International Group

<div>
 
 Company Description
 
 
 
 ETISAL International Group, a renowned Business Process Outsourcing (BPO) company, is dedicated to delivering high-value, customized solutions to global clients. With expertise in understanding and addressing unique business needs, the company focuses on helping organizations optimize operations and better serve their customers. Leveraging a deep appreciation of cultural diversity and industry best practices, ETISAL International ensures top-notch quality and innovative services. By prioritizing transparency, flexibility, integrity, and passion, the company consistently exceeds client expectations. ETISAL is committed to enhancing management processes, human capital, and operational standards to lead in the BPO industry.
 
 
 
 Role Description
 
 
 
 We are seeking a Monolingual Customer Support Representative (English Speaker) for an on-site, full-time role located in Cairo, Egypt. The representative will provide exceptional customer service, respond to client inquiries, resolve issues, and ensure all customer interactions are handled professionally. The role involves troubleshooting customer concerns and ensuring customer satisfaction while maintaining a high standard of communication and client support. Team collaboration and customer focus are at the core of this role.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proficiency in Customer Support and Customer Service methodologies
 </li>
 <li>
 Strong skills in ensuring Customer Satisfaction and handling client needs
 </li>
 <li>
 Excellent Communication skills, both verbal and written
 </li>
 <li>
 Proven abilities in Troubleshooting and problem-solving
 </li>
 <li>
 Ability to adapt swiftly and provide accurate, timely resolutions
 </li>
 <li>
 Positive attitude, proactive approach, and ability to work collaboratively in a team
 </li>
 <li>
 Experience in a customer-facing or call center role is an advantage
 </li>
 <li>
 Bachelor&rsquo;s degree is a plus but not mandatory
 </li>
 </ul>
</div>

Monolingual Customer Support Representative (English Speaker)

AIContentfy

<div>
 
 
 Company Description
 
 
 
 AIContentfy is a transformative content creation platform designed to simplify how businesses generate online content. By leveraging advanced AI technology, AIContentfy enables users to create and optimize high-quality articles that boost organic traffic and elevate SEO strategies. The platform provides a wide range of intuitive features, ensuring exceptional SEO results without the need for users to have prior expertise in the field. AIContentfy is at the forefront of innovation, fostering efficiency and excellence in digital marketing content creation.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Telesales Representative based in Qesm El Maadi. The Telesales Representative will be responsible for reaching out to potential customers via phone to introduce AIContentfy's platform and offerings. Key responsibilities include addressing customer inquiries, providing exceptional customer support, achieving sales targets, and effectively communicating the platform's value proposition. Regular training will be provided to ensure the representative is equipped with deep knowledge of the product and sales techniques.
 
 
 
 
 
 
 Key Responsibilitie
 
 
 <ul>
 <li>
 Conduct outbound calls to potential clients in international markets
 </li>
 <li>
 Present and explain our
 
 SEO and digital marketing services
 
 </li>
 <li>
 Identify customer needs and recommend suitable solutions
 </li>
 <li>
 Follow up with leads and maintain strong client relationships
 </li>
 <li>
 Achieve monthly sales targets and KPIs
 </li>
 <li>
 Update and manage client information in CRM systems
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 English Level:
 
 C1 (Fluent &ndash; spoken and written)
 
 </li>
 <li>
 Experience:
 
 6 months to 1 year in telesales, call center, or sales
 
 </li>
 <li>
 Strong communication and persuasion skills
 </li>
 <li>
 Ability to work with international clients
 </li>
 <li>
 Basic understanding of digital marketing or willingness to learn
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary + commission
 </li>
 <li>
 Opportunity to work with a European company and international clients 🌍
 </li>
 <li>
 Professional training in
 
 SEO and digital marketing
 
 </li>
 <li>
 Clear career growth path in sales and account management
 </li>
 </ul>
 
 
 
</div>

Telesales Representative

<div>
 
 Teleperformance is a global leader in outsourced customer experiences and business process outsourcing, with a presence in more than 80 countries worldwide. Established in Egypt in 2007, the company operates seven sites across New Cairo, Mohandessin, Katameya, Alexandria, and Tanta. Serving diverse industries such as travel, tourism, consumer electronics, and telecommunications, Teleperformance supports over 45 projects in countries including Canada, the US, the UK, and the Middle East. With expertise in over 25 languages, Teleperformance is dedicated to delivering exceptional service and fostering innovation.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site position for a customer service representative located in Cairo, Egypt.
 
 
 In this role, you will handle customer interactions via calls, emails, or chat to provide support, address inquiries, and resolve issues efficiently. You will focus on delivering outstanding customer satisfaction and maintaining a positive customer experience in alignment with company standards.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Strong skills in Customer Support, Customer Service, and handling inquiries professionally and empathetically
 </li>
 <li>
 Experience in ensuring Customer Satisfaction and driving positive Customer Experience through excellent communication and problem-solving
 </li>
 <li>
 Proficiency in English (level B2/C1) to handle interactions with English-speaking customers
 </li>
 <li>
 Ability to work effectively in a team and adapt to diverse customer needs
 </li>
 <li>
 A degree or equivalent education is preferred, but relevant customer service experience will be considered
 </li>
 <li>
 Previous experience in a customer service role is a plus
 </li>
 </ul>
 
 
 
</div>

English Customer Service (B2/C1)

Concentrix

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at Maadi site.
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Work location: Maadi, Cairo
 
 
 
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 <li>
 Free online courses.
 </li>
 </ul>
 
 
</div>

Customer Service Representative - English Speakers

<div>
 
 WAVE 1 - FAST PROMOTION
 
 
 Teleperformance Cairo is hiring Customer Service Representative for a newly launching LOB. Hiring for a telecommunication accounts that includes responding to customer inquiries, uncapped sales and billing.
 
 
 
 
 
 Location - New Cairo
 
 
 
 
 
 Teleperformance Benefits:
 
 <ul>
 <li>
 Net Salary 19k - Including KPIs in the Euro Equivalent.
 </li>
 <li>
 Sales Uncapped
 </li>
 <li>
 195 Euro Performance-based Bonus
 </li>
 <li>
 Transportation all over Cairo &amp; Giza
 </li>
 <li>
 Paid Training - learn and get paid!
 </li>
 <li>
 Get promoted within 3-6 months!
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 University Graduates
 </li>
 <li>
 Interested in Sales
 </li>
 <li>
 Flexible with rotational/night shifts
 </li>
 <li>
 English - Fluent (B2 or above)
 </li>
 </ul>
 
 
 
 
 
 Apply now and don't miss the opportunity of a high salary &amp; getting promoted immediately!
 
 
 
 
 
</div>

English Customer Service |(Chat,Voice)

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