customer service representative Jobs in Cairo

customer service representative

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sales representative

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 Sales Supervisor
 
 
 
 Reports To:
 
 Sales Manager
 
 
 
 Business Unit:
 
 ACCBC &ndash; Egypt
 
 
 
 Function:
 
 Sales &amp; Commercial
 
 
 
 Grade:
 
 TBC
 
 
 
 
 
 
 We are currently hiring multiple Sales Supervisors across the below locations and channels:
 
 
 <ol>
 <li>
 Marsa Matrouh &ndash; Retail &amp; Wholesale
 </li>
 <li>
 El Beheira &amp; Kafr El Sheikh &ndash; Wholesale
 </li>
 <li>
 Sharqia &ndash; Retail
 </li>
 <li>
 Ismailia, Damietta &amp; Suez &ndash; Wholesale
 </li>
 <li>
 Assiut &ndash; Retail
 </li>
 <li>
 Sohag &amp; Qena &ndash; Wholesale
 </li>
 </ol>
 
 
 
 
 
 
 
 
 Job Purpose
 
 
 
 To achieve monthly sales targets across an assigned area in Egypt by leading, developing, and motivating a field sales team, ensuring disciplined daily execution, effective customer engagement, and full compliance with ACCBC sales, credit, collection, and HR policies.
 
 
 
 
 
 
 Operating Context
 
 
 
 The Sales Supervisor operates within ACCBC&rsquo;s Egypt commercial operations, managing a team of sales representatives across an assigned area. The role operates within the following context:
 
 <ul>
 <li>
 
 Field Sales Execution:
 
 The role is accountable for daily sales execution across a defined geographic area, requiring hands-on supervision of sales representatives, outlet-by-outlet performance tracking, and real-time resolution of field challenges.
 </li>
 <li>
 
 Traditional Trade Environment:
 
 Egypt&rsquo;s fragmented traditional trade environment requires consistent route planning, journey plan adherence, and proactive customer relationship management across a high-volume outlet base.
 </li>
 <li>
 
 Policy &amp; Compliance Framework:
 
 All commercial activities must comply with ACCBC&rsquo;s Credit Policy, Collection Policy, Sales Policies, Logistics Policies, Code of Conduct, and HR Policies.
 </li>
 <li>
 
 Egyptian Labour Law Compliance:
 
 The role is governed by Egyptian Labour Law and ACCBC HR Policy for all people management activities including discipline, leave, grievances, and onboarding.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 A. Sales Target Achievement
 
 
 
 &bull; Agree on sales, prices, contracts, and payment terms with customers in line with ACCBC Credit and Collection Policy.
 
 
 &bull; Promote new products and special deals to the assigned customer base, maximising volume and distribution opportunities.
 
 
 &bull; Overcome customer objections through structured negotiation and solution-oriented engagement.
 
 
 &bull; Monitor each sales representative&rsquo;s daily target achievement against plan and take corrective action where required.
 
 
 &bull; Ensure both qualitative and quantitative monthly targets are achieved across the assigned area.
 
 
 
 B. Daily Sales Team Meeting &amp; Planning
 
 
 
 &bull; Open the daily sales team meeting with a review of the previous day&rsquo;s results by sales person, by outlet, and by KPI.
 
 
 &bull; Communicate and agree daily targets by sales person, by outlet, and by KPI.
 
 
 &bull; Discuss and agree the action plan for each sales representative for the day ahead.
 
 
 &bull; Coach and resolve operational challenges raised by the team during the daily briefing.
 
 
 &bull; Secure each team member&rsquo;s commitment to their daily sales targets before deployment.
 
 
 &bull; Check the cleanliness and presentation of team uniforms before the start of the day.
 
 
 &bull; Ensure all team members have their Playbook, completed daily plans, and Journey Plans before leaving.
 
 
 &bull; Motivate the team and reinforce a positive, results-focused energy at the start of each working day.
 
 
 
 C. Reporting &amp; Sales Intelligence
 
 
 
 &bull; Provide regular feedback on sales trends, customer behaviour, and market developments to the Sales Manager.
 
 
 &bull; Complete all reporting requirements accurately and within agreed timelines, including daily sales reports and KPI submissions.
 
 
 &bull; Analyse area performance data and share structured insights with the Sales Manager to support commercial planning.
 
 
 
 D. Responsibilities, Planning &amp; Compliance
 
 
 
 &bull; Develop and apply self-learning to continuously improve personal and team commercial effectiveness.
 
 
 &bull; Demonstrate sound decision-making in field situations and escalate decisions outside authority to the Sales Manager.
 
 
 &bull; Implement and enforce ACCBC compliance standards across all team activities and customer interactions.
 
 
 &bull; Recruit capable team members in line with ACCBC hiring standards and role requirements.
 
 
 &bull; Comply fully with the ACCBC onboarding process for all new team members joining the area.
 
 
 
 E. Continuous Improvement &amp; Team Development
 
 
 
 &bull; Apply root cause analysis (RCA) methodology to resolve recurring performance issues or field challenges.
 
 
 &bull; Conduct regular performance and development reviews with each sales representative, providing structured feedback and coaching.
 
 
 &bull; Develop the capabilities of team members through on-the-job coaching, feedback, and targeted development actions.
 
 
 
 F. Leadership &amp; Team Motivation
 
 
 
 &bull; Build, lead, and develop a highly motivated, results-oriented sales team across the assigned area.
 
 
 &bull; Prepare the team to adapt to market changes, commercial priorities, and business direction shifts.
 
 
 &bull; Recognise and reward individual and team achievements, maintaining high engagement and positive team morale.
 
 
 
 G. People Management &amp; HR Compliance
 
 
 
 &bull; Handle team grievances professionally and in line with ACCBC HR Policy and Egyptian Labour Law.
 
 
 &bull; Apply disciplinary measures as required, following ACCBC HR Policy and Egyptian Labour Law procedures at all times.
 
 
 &bull; Manage team member leave cycles, ensuring operational continuity across the area is maintained.
 
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 
 Sales Performance
 
 
 
 &bull; Monthly sales volume and value vs target &ndash; qualitative and quantitative targets achieved
 
 
 &bull; Distribution coverage vs plan across assigned area
 
 
 &bull; New product and promotional deal sell-in rate
 
 
 
 Team Execution
 
 
 
 &bull; Daily meeting conducted and documented &ndash; 100% adherence
 
 
 &bull; Journey plan compliance rate across the sales team
 
 
 &bull; Sales representative daily target achievement rate vs plan
 
 
 
 Reporting &amp; Compliance
 
 
 
 &bull; Daily sales reports submitted on time with zero missing submissions
 
 
 &bull; Zero ACCBC policy or compliance breaches across the team
 
 
 &bull; Onboarding and HR compliance adherence for all new team members
 
 
 
 
 
 
 Required Experience and Qualifications
 
 
 
 
 Minimum Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in Commerce, Business Administration, or a related field.
 
 
 &bull; Valid driving licence is required.
 
 
 &bull; Excellent written and verbal English language skills.
 
 
 &bull; Knowledge of Egypt market dynamics and Egyptian Labour Law.
 
 
 
 Minimum Experience
 
 
 
 &bull; Minimum 5 years of sales experience in FMCG, with at least 1 year in a supervisory role.
 
 
 &bull; Demonstrated track record of achieving sales targets in a field sales environment.
 
 
 &bull; Experience in the GCC market is an advantage.
 
 
 
 Knowledge and Skills
 
 
 
 
 Functional Skills:
 
 
 
 &bull; Building Effective Customer Relationships
 
 
 &bull; Operational Excellence in Planning and Delivery
 
 
 &bull; Understanding the Business Internally and Externally
 
 
 &bull; Identifying Winning Sales Opportunities
 
 
 &bull; Understanding Financials (Commercial Financials)
 
 
 &bull; Negotiating Win-Win Solutions
 
 
 &bull; Executing Effective Sales Plans
 
 
 &bull; Outlet Activation
 
 
 &bull; Handling Objections
 
 
 
 ACCBC Behaviours:
 
 
 
 &bull; Customer Focus
 
 
 &bull; Effective Communication
 
 
 &bull; Positive Relationships
 
 
 &bull; Sense of Urgency
 
 
 &bull; Discipline
 
 
 &bull; Accountability
 
 
 &bull; Learning
 
 
 &bull; Agility
 
 
 &bull; Initiative
 
 
 
 
</div>

Sales Supervisors - Egypt - (Multiple Locations)

Hikma Pharmaceuticals

<div>
 Job description:
 
 
 
 
 Description:
 
 
 
 
 &nbsp;
 
 
 
 This job is responsible for visiting doctors to promote particular products, disseminate product information and convey company messages to achieve monthly sales targets.
 
 
 &nbsp;
 
 
 
 Key Responsibilities:
 
 
 
 
 &nbsp;
 
 
 
 &bull; Follows all relevant Sales procedures so that work is carried out in a controlled and consistent manner.
 
 
 &bull; Follows the day-to-day operations related to own job in the Sales function to ensure continuity of work.
 
 
 &bull; Visits doctors in private clinics or hospitals on a daily basis to promote particular products, disseminate product information and convey company messages to achieve monthly sales target.
 
 
 &bull; Collates accurate and prompt basic sales information and enters them on the CRM system on a daily basis to be revised by the Field Sales Supervisor.
 
 
 &bull; Coordinates and communicates with sales representatives and direct manager on a daily basis to achieve sales targets.
 
 
 &bull; Acquires the necessary knowledge of all of the company&rsquo;s products and/or services in order to help increase sales.
 
 
 &bull; Complies with all relevant safety, quality, health and environmental procedures and code of conduct to ensure a healthy and safe work environment.
 
 
 
 &nbsp;
 
 
 
 
 Qualifications:
 
 
 
 
 &nbsp;
 
 
 
 We are looking for candidates whose experience and skills align closely with the qualifications outlined below:
 
 
 &nbsp;
 
 
 &bull; B.Sc. degree in Pharmacy or equivalent.
 
 
 &bull; 1 - 3 years of related experienc
 
 
 &nbsp;
 
 
 &nbsp;
 
</div>

Medical Representative

Yara International

<div>
 We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.
 
 
 
 About Yara
 
 
 
 Yara International ASA, based in Oslo (Norway), is a leader in the global fertilizer market. Yara's mission is simple yet very ambitious: to responsibly feed the world and protect the planet. Our solutions for crop nutrition and precision agriculture enable farmers to increase yields and improve product quality while minimizing environmental impact. Our environmental and industrial solutions enhance air quality and reduce emissions. We are present worldwide with over 17,000 employees and operations in more than 60 countries.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Create demand from the market to the company's portfolio.
 </li>
 <li>
 Follow up and reporting for the competitive products in the market.
 </li>
 <li>
 Implementing all the Sales Process and adapting the company sales policy:
 </li>
 <ul>
 <li>
 Create demand
 </li>
 <li>
 Receiving and Follow up the sales orders which comes from customers.
 </li>
 <li>
 Follow up customer's payment terms and balance collection (traders &amp; farmers).
 </li>
 </ul>
 <li>
 Attending Tenders.
 </li>
 <li>
 Providing technical assistance and all the related explanation and clarification of the company products range to the customers.
 </li>
 <li>
 Prepare and submit all the reporting system ( activity plan, sales visit report, forecast sales&hellip;etc) to the Team Leader.
 </li>
 <li>
 Assisting in interpreting the customer solid fertilizer program into liquid fertilizer formulas.
 </li>
 <li>
 Attending and Participating in most of the Agriculture Fairs &amp; Exhibitions.
 </li>
 <li>
 Implementing product stewardship &amp; HESQ procedures to all customers (MSDS providing to the customers &ndash; Hazard &amp; Non Hazard).
 </li>
 <li>
 Abiding by Yara's code of conduct.
 
 </li>
 </ul>
 
 Profile
 
 
 
 <ul>
 <li>
 Agronomy degree, BSc
 </li>
 <li>
 1-2 year of working experience in fertilizer market or relevant business areas (agrochemicals etc.)
 </li>
 <li>
 Solid communication skills, teamwork
 </li>
 <li>
 Arabic native level is mandatory. English would be considered a plus.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Frequent travel in Egypt will be required.
 
 
 Send your CV preferably in English.
 
 
 
 Knowledge grows through differences
 
 
 
 Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity &amp; Inclusion (DE&amp;I) in our business strategy and has more than 400 employees worldwide involved in D&amp;I ambassadors networks.
 
 
 As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.
</div>

Junior Sales Agronomist

Talaat Moustafa Group

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Greet all customers warmly and deliver an exceptional, high-end shopping experience that reflects the brand&rsquo;s standards.
 </li>
 <li>
 Assist clients in finding the perfect fit and proactively suggest complementary items to maximize basket size and complete outfits.
 </li>
 <li>
 Achieve daily and monthly sales targets while actively monitoring personal Key Performance Indicators (KPIs).
 </li>
 <li>
 Maintain and develop a personal client book, proactively reaching out to regular customers regarding new arrivals, exclusive collections, and promotional events.
 </li>
 <li>
 Ensure the sales floor remains clean, organized, and compliant with visual merchandising guidelines (folding, hanging, and displaying stock).
 </li>
 <li>
 Assist with stock shipments, conduct inventory counts, and efficiently replenish merchandise from the backroom to the shop floor.
 </li>
 <li>
 Process transactions swiftly and accurately utilizing the Point of Sale (POS) system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 Experience
 
 : 1&ndash;2 years of experience in retail sales.
 </li>
 <li>
 
 Education
 
 : High School Diploma or Bachelor&rsquo;s Degree.
 </li>
 <li>
 
 Languages
 
 : Fluency in both Arabic and English to effectively communicate with a diverse customer base.
 </li>
 <li>
 
 Communication Skills
 
 : Exceptional interpersonal and active listening skills with the ability to build trust and rapport with premium shoppers.
 </li>
 <li>
 
 Presentation:
 
 A neat, professional, and well-groomed appearance aligned with a premium fashion brand.
 </li>
 <li>
 
 Flexibility
 
 : Ability to work flexible shift schedules, including weekends, evenings, and public holidays.
 </li>
 </ul>
</div>

Sales Associate

Aqarmap Egypt

<div>
 🚀
 
 We're Hiring: Telesales Manager (English Team)
 
 
 
 Are you a passionate sales leader with a proven track record of driving team performance and delivering outstanding results?
 
 
 We're looking for a
 
 Telesales Manager
 
 to lead our
 
 English-speaking telesales team
 
 , drive sales performance, and build a high-performing team in a fast-paced environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage the day-to-day performance of the English-speaking telesales team.
 </li>
 <li>
 Monitor KPIs, call quality, sales pipeline, and follow-up activities.
 </li>
 <li>
 Coach, mentor, and develop team members to maximize performance.
 </li>
 <li>
 Track team performance, identify gaps, and implement effective action plans.
 </li>
 <li>
 Ensure CRM accuracy, reporting discipline, and process compliance.
 </li>
 <li>
 Collaborate with Recruitment and Training teams to support team growth and development.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3-5 years of experience in Telesales or Inside Sales.
 </li>
 <li>
 At least 2 years of experience in a managerial role.
 </li>
 <li>
 Proven experience leading an English-speaking telesales team.
 </li>
 <li>
 Excellent command of English (spoken and written).
 </li>
 <li>
 Strong leadership, coaching, and performance management skills.
 </li>
 <li>
 Highly energetic, hands-on, and target-driven.
 </li>
 <li>
 Experience with CRM systems and sales reporting tools is a plus.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary.
 </li>
 <li>
 Performance-based bonus.
 </li>
 <li>
 Social &amp; Medical Insurance.
 </li>
 <li>
 Career growth and development opportunities.
 </li>
 <li>
 A dynamic, collaborative, and fast-paced work environment.
 
 
 </li>
 </ul>
 If you're ready to take the next step in your career and make a real impact,
 
 apply now through LinkedIn
 
 
 
 #Hiring #TelesalesManager #SalesManager #InsideSales #Leadership #EnglishJobs #HiringNow #CareerOpportunity
</div>

International B2C Sales Manager

the Fini Company ES

<div>
 
 At The Fini Company, we are committed to attracting top talent!
 
 
 
 Do you have experience managing international business through distributors and developing markets in dynamic, multicultural environments? Are you motivated by driving commercial growth, making a direct impact on business results, and being part of a fast-growing international company where your leadership truly makes a difference?
 
 
 If this sounds like you&hellip;
 
 we&rsquo;re looking forward to meeting you!
 
 
 
 We are looking for a
 
 Regional Business Manager &ndash; Egypt &amp; North Africa
 
 to join The Fini Company in a high-impact role with strong visibility and direct exposure to senior leadership.
 
 
 You will lead the development of our business across Egypt and selected North African markets, driving growth through distributor management and ensuring strong in-market execution. From shaping market strategies to delivering results, you will play a key role in accelerating our expansion in the region.
 
 
 If you&rsquo;re passionate about building markets, driving performance, and making a real impact in an international environment&hellip; this is your opportunity.
 
 
 
 Main Responsibilities
 
 
 
 <ul>
 <li>
 Commercial strategy execution and business development
 </li>
 <li>
 Lead and execute Fini&rsquo;s commercial strategy across Egypt and North Africa through appointed distributors.
 </li>
 <li>
 Drive sales growth, profitability, market share, and distribution expansion in line with business objectives.
 </li>
 <li>
 Identify growth opportunities through market analysis, customer insights, and channel development.
 </li>
 <li>
 Ensure alignment between market activities and global/regional strategic priorities.
 </li>
 <li>
 Market performance and planning
 </li>
 <li>
 Deliver results across key KPIs, including sales, margins, distribution, and execution quality.
 </li>
 <li>
 Develop annual business plans, budgets, and forecasts for each market.
 </li>
 <li>
 Monitor performance, identify risks and opportunities, and define corrective action plans.
 </li>
 <li>
 Provide regular reporting and performance reviews to senior management.
 </li>
 <li>
 Distributor management and execution excellence
 </li>
 <li>
 Manage distributor performance end-to-end, ensuring compliance with agreed objectives and KPIs.
 </li>
 <li>
 Oversee forecasting accuracy, stock levels, and overall supply efficiency in the market.
 </li>
 <li>
 Drive excellence in in-store execution, visibility, and promotional activities.
 </li>
 <li>
 Build strong partnerships with distributors, ensuring alignment, accountability, and continuous improvement.
 </li>
 <li>
 Key account development and market execution
 </li>
 <li>
 Support the development of key accounts and strategic customers in the region.
 </li>
 <li>
 Partner with distributors to strengthen negotiation, execution, and customer relationships.
 </li>
 <li>
 Ensure effective implementation of trade marketing and promotional plans.
 </li>
 <li>
 Monitor competition, pricing, and market dynamics to ensure competitiveness.
 </li>
 <li>
 Stakeholder management and cross-functional coordination
 </li>
 <li>
 Collaborate with internal teams (Marketing, Supply Chain, Finance) to ensure alignment and execution consistency.
 </li>
 <li>
 Provide market intelligence and insights to support strategic decision-making.
 </li>
 <li>
 Act as the key point of contact for the region, ensuring clear communication and coordination.
 </li>
 <li>
 Coaching, capability building, and market intelligence
 </li>
 <li>
 Coach and support distributor teams to enhance capabilities and performance.
 </li>
 <li>
 Monitor market trends, competitor activity, and customer behavior.
 </li>
 <li>
 Drive a culture of accountability, performance orientation, and continuous improvement across the region.
 
 
 
 </li>
 </ul>
 Requirements:
 
 
 
 Education
 
 
 
 <ul>
 <li>
 University degree in Business Administration, Marketing, Economics, or related field.
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum of 10 years of experience in FMCG sales.
 </li>
 <li>
 Strong experience in distributor management and multi-market commercial operations.
 </li>
 <li>
 Proven track record in delivering growth, managing key accounts, and driving execution excellence.
 </li>
 <li>
 Strong understanding of the Egyptian market and North African business environment.
 
 
 
 </li>
 </ul>
 
 Languages
 
 
 
 <ul>
 <li>
 Fluent in Arabic and English (mandatory).
 </li>
 <li>
 French is a plus.
 
 
 
 </li>
 </ul>
 
 Key Skills
 
 
 
 <ul>
 <li>
 Strong commercial and business acumen
 </li>
 <li>
 Results orientation and performance-driven mindset
 </li>
 <li>
 Strategic thinking with strong execution capabilities
 </li>
 <li>
 Leadership and influencing skills
 </li>
 <li>
 Analytical and decision-making skills
 </li>
 <li>
 Stakeholder management and cross-functional collaboration
 </li>
 <li>
 Negotiation and distributor management
 </li>
 <li>
 Proactivity, autonomy, and adaptability in dynamic environments
 </li>
 <li>
 Market awareness and customer orientation
 </li>
 </ul>
</div>

Regional Sales Manager: Egypt, Tunisia, Libya & Algeria

Mindware

<div>
 
 Job Title
 
 
 
 
 Pre-Sales Engineer
 
 
 
 
 Job Scope
 
 
 
 The Cloud Pre-Sales Engineer is accountable for advising and coordinating with the Sales team on all technical issues related but not limited to account penetration strategies, pre-sales implementations, solution design and training. S/He is a technical expert building strong relationships with partners and customers and driving the business through multiple technical initiatives.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Act as a subject matter expert in technical/solutions design of the company products/services
 </li>
 <li>
 Work with the Sales team to develop and implement specific account penetration strategies and achieve set targets
 </li>
 <li>
 Create specific accounts for product(s), service(s) and sales plans pertaining to the company products/services
 </li>
 <li>
 Collaborate with the Sales team in qualifying opportunities, supporting and advising on the technical aspect of the sales lifecycle including technical qualification, presentation of solution proposals and high-level designs and demonstrations
 </li>
 <li>
 Run, manage and drive proof of concepts (POC) and request for proposals (RFP) and close opportunities from a pre-sales and implementation perspective
 </li>
 <li>
 Build sound relationships with partners and customers in support of sales objectives;
 </li>
 <li>
 Lead technical sales calls
 </li>
 <li>
 Manage adoption, integration and value generation of offered products/services within the customer/partner business and related IT infrastructure
 </li>
 <li>
 Complete required pre-sales documentations in a quick and accurate manner
 </li>
 <li>
 Develop content, train and support partners and customers
 </li>
 <li>
 Respond to after-hours support queries during assigned rotations and escalate issues if needed
 </li>
 <li>
 Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Engineering, Computer Science or any other related field.
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience in implementation of Cloud (Azure/AWS).
 
 
 Must have a cloud certification.
 
 
</div>

Pre-Sales Engineer

Explore 31+ Sales representative in Cairo this August. Find roles across top companies and apply now to boost your career.