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people experience and operations senior associate (service center) Jobs in Cairo

people experience and operations senior associate (service center)

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people experience and operations senior associate service center

PepsiCo

<div>
 
 Overview
 
 
 
 People Experience &amp; Operations Sr. Associate (Employee Services) role acts as the first line of support for HR-related queries, ensuring efficient service delivery, process optimization, and compliance across all HR operations.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the primary contact for HR queries, ensuring timely resolution or appropriate redirection.
 </li>
 <li>
 Log and manage employee inquiries using the ticketing system (e.g., SNOW).
 </li>
 <li>
 Triage tickets to relevant HR teams and monitor resolution timelines.
 </li>
 <li>
 Identify and implement process improvements and automation opportunities.
 </li>
 <li>
 Track and report recurring issues, providing insights and recommendations.
 </li>
 <li>
 Maximize first-call resolution to reduce escalations.
 </li>
 <li>
 Prepare weekly and monthly reports on call center performance and activities.
 </li>
 <li>
 Advise employees on HR policies, entitlements, and procedures.
 </li>
 <li>
 Ensure service delivery meets defined SLAs and KPIs.
 </li>
 <li>
 Support onboarding, training, and documentation for HR team members.
 </li>
 <li>
 Generate and manage attendance reports (e.g., overtime, absences, penalties).
 </li>
 <li>
 Ensure accurate payroll integration for attendance-related transactions.
 </li>
 <li>
 Issue disciplinary letters and maintain documentation.
 </li>
 <li>
 Troubleshot payroll issues for Level 5 employees.
 </li>
 <li>
 Process vendor invoices and monitor payment status.
 </li>
 <li>
 Manage Talent Acquisition applications for Level 3 roles.
 </li>
 <li>
 Handle ID card issuance, replacements, and deactivations.
 </li>
 <li>
 Issue HR letters and conduct exit interviews for Level 3 employees.
 </li>
 <li>
 Analyze exit interview data to support strategic HR decisions.
 </li>
 <li>
 Execute monthly closing amendments accurately and on time.
 </li>
 <li>
 Manage SMS communication tools, including approvals and credit tracking.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 HR Shared Services process and SLA management experience
 </li>
 <li>
 Process management and continuous improvement with a focus on optimization and productivity
 </li>
 <li>
 Very good English language skills
 </li>
 <li>
 Very good command of MS office and its applications
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Demonstrated track record of strong service delivery
 </li>
 <li>
 Stakeholder management and empathy
 </li>
 <li>
 Ability to priorities and identify potential issues prior to escalations
 </li>
 </ul>
</div>

People Experience and Operations Senior Associate (Service Center)

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Order To Cash Associate Manager | MAF Global Solutions | Finance
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Order to cash associate manager will support the department to manage allocation of resources, complete any requirements to meet business expectations, Service Level Agreement performance and other responsibilities thereby enabling achievement of day-to-day as well as, strategic objectives.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Support in managing a high-performing Invoice to Pay team by providing training and process expertise to the team.
 </li>
 <li>
 Oversee processes related to invoice receipt, invoice booking, payments, suppliers queries, month-end Activities, coordinate with Procurement for any I2P master data on supplier master/item master.
 </li>
 <li>
 Identify and establish policies and procedures in conjunction with the internal and external customers.
 </li>
 <li>
 Responsible for timely closure of books at various intervals.
 </li>
 <li>
 Recognize and communicate potential issues/risks and escalate to Process Manager and the Tower Lead.
 </li>
 <li>
 Review AP Aging reports and ensure timely settlement or escalation.
 </li>
 <li>
 Review Open GRNIs and liaise with relevant stakeholders to facilitate invoice submissions.
 </li>
 <li>
 Act as the primary point of contact for all supplier-related inquiries and escalations.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Minimum of 6 years post-qualification finance experience in a similar role in a shared services organization
 </li>
 <li>
 Strong understanding of the entire P2P cycle.
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Strategic thinking and analytical skills with the ability to drive results and continuous improvement.
 </li>
 <li>
 Strong accounting system background.
 </li>
 <li>
 Advanced MS Word, Excel and PowerPoint experience.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Order To Cash Associate Manager

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 JOB TITLE
 
 
 
 Associate - Seller Support | MAF Retail | Retail Corporate Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Associate - Seller Support is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries.
 </li>
 <li>
 Issue Resolution; investigate and resolve seller concerns, complaints, and disputes effectively and efficiently, ensuring a positive resolution and satisfactory outcome for both the seller and the customer.
 </li>
 <li>
 Platform Guidance: Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns.
 </li>
 <li>
 Collaborate closely with other teams, such as Account managers, Operations, and Customer Service, to align seller experience updates with overall business objectives.
 </li>
 <li>
 Participate in cross-functional projects and initiatives to support the growth and success of the marketplace platform.
 </li>
 <li>
 Ensure compliance with all marketplace policies, guidelines, and regulatory requirements.
 </li>
 <li>
 Stay informed about changes in marketplace policies and communicate updates to relevant stakeholders.
 </li>
 <li>
 Execute the set project SOP and put forward enhancements to simplify and reduce overhead on the process.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engendering, marketing, Information technology, Computer science, Business administration)
 </li>
 <li>
 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
 </li>
 <li>
 Preferably 2+ years in the retail/e-Commerce business or closely related industry.
 </li>
 <li>
 Capability to multitask and handle multiple seller inquiries simultaneously while maintaining attention to detail and accuracy in responses.
 </li>
 <li>
 Exemplary performance record, particularly with regard to SLA, quality &amp; productivity.
 </li>
 <li>
 Basic understanding of data analysis tools or reporting software to generate performance reports, analyze seller metrics, and identify trends or patterns in seller behavior and performance.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Associate - Seller Support

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Travel Senior Associate | MAF Global Solutions | Finance
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 This role will Manage travel requests, support in travel cost optimization, and ensure adherence to travel policies for all Majid Al Futtaim Companies across all operating countries.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Collaborate with relevant stakeholders, such as travel agency account manager, working closely with the travel agency in a partnership and collaborative manner is very crucial. Also collaborate with travelers/staff, management and procurement team.
 </li>
 <li>
 Work closely with the travel agency to plan and organize travel itineraries, including flights, accommodations, transportation, and other relevant details
 </li>
 <li>
 Ensure company travel policies are applied on all bookings and reservations and report/highlight any exception.
 </li>
 <li>
 Verify expenses comply with contracted corporate agreements and rates.
 </li>
 <li>
 Conduct research, and compare flights and accommodations, considering any hidden or extra fees to find the best deals available.
 </li>
 <li>
 Propose creative ideas in managing scheduling and transportation methods resulting in cost savings and enhancing efficiencies.
 </li>
 <li>
 Ensure booking transportation in a way that fits company&rsquo;s needs, the most affordable way to travel.
 </li>
 <li>
 Assess the effectiveness of the travel processes and travel agency's controls. Make recommendations for enhancing control mechanisms, risk management, and operational efficiency.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, any field.
 </li>
 <li>
 Min 2-3 years of overall experience in Travel agency or similar position.
 </li>
 <li>
 Previous experience in a large organization dealing with travel agencies covering Knowledge of Travel Industry &amp; familiar with the regulations.
 </li>
 <li>
 Fluency in English and Arabic (a must).
 </li>
 <li>
 SAP Knowledge is preferable but not a must.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Travel Senior Associate

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Associate Accountant | Majid Al Futtaim Global Solutions | Finance
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 This position is based in Majid Al Futtaim Global Solutions (GS). This is a new department which has recently been setup for all the wholly owned subsidiaries of MAF. GS is responsible for all the transactional accounting operations of the entities including preparation of Financial Statements. The above position will be responsible for delivery of assigned Accounts Payable processes, approving AP entries, General Ledger supporting activities.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Support in the closure of payable transactions of AED 10.2 Billion annually (2019 figure)
 </li>
 <li>
 Maintain all vendor accounts within company policy
 </li>
 <li>
 Review submitted payment requests by various departments for suppliers are in line with the governing policies &amp; procedure
 </li>
 <li>
 Responsible for assigned vendor account reconciliations and necessary follow up action
 </li>
 <li>
 Review staff Travel and Expense (T&amp;E) reimbursement claims in accordance with company policy
 </li>
 <li>
 Monitor aging vendor aging on a monthly basis, to clear issues if any in a timely manner
 </li>
 <li>
 Process invoice booking / payment as assigned by Process to Pay Process Lead Manager (Invoice booking, GRN..)
 </li>
 <li>
 Monitor, manage and resolve supplier queries/complaints, escalate where necessary to Process Lead Manager in accordance to agreed SLA
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance/Accounting is a must
 </li>
 <li>
 Minimum 6 months of experience working in Finance Department including some experience within Accounts Payables function.
 </li>
 <li>
 Analytical &amp; Numerical skills, Attention to detail
 </li>
 <li>
 Strong customer service skills
 </li>
 <li>
 Advanced MS Word, Excel and PowerPoint experience
 </li>
 <li>
 Able to meet short deadlines and to deliver quality work under pressure
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 43,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Associate Accountant

Explore 1468+ People experience and operations senior associate service center in Cairo this December. Find roles across top companies and apply now to boost your career.

1468 people experience and operations senior associate service center jobs IN Cairo

People Experience and Operations Senior Associate (Service Center)

People Experience and Operations Senior Associate (Service Center)

Order To Cash Associate Manager

Order To Cash Associate Manager

Associate - Seller Support

Travel Senior Associate

Associate Accountant