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customer service representative

contact center agent

Boutiqaat

We are seeking dedicated and customer-focused Contact Center Agents to join our team. In this role, you will be the first point of contact for our customers, ensuring timely assistance, resolving inquiries, and providing an exceptional service experience that reflects the Boutiqaat brand.Key Responsibilities<ul><li>Handle incoming and outgoing customer calls, chats, and emails in a professional and courteous manner.</li><li>Resolve customer inquiries related to orders, deliveries, returns, and product information efficiently and accurately.</li><li>Escalate unresolved cases to the appropriate department while maintaining ownership and follow-up.</li><li>Record customer interactions, feedback, and resolutions accurately in the system.</li><li>Maintain up-to-date knowledge of company products, promotions, and policies.</li><li>Contribute to team targets and overall contact center performance metrics.</li></ul>Requirements<ul><li>Bachelor's Degree</li><li>Excellent communication and interpersonal skills in both English and Arabic.</li><li>Strong problem-solving and multitasking abilities.</li><li>Professional phone etiquette and customer-oriented mindset.</li><li>Ability to work flexible shifts, including weekends and holidays.</li></ul>Location HawallyJob Type: Temporary Contract length: 3 monthsApplication Question(s):<ul><li>Can you join immediately?</li><li>Do you a valid residency (minimum 3 months)?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>

Contact Center Agent

Zain Kuwait

<div>
 
 About The Role
 
 
 
 Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
 
 
 
 Your Responsibilities Will Include But Not Be Limited To
 
 
 
 <ul>
 <li>
 Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
 </li>
 <li>
 Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
 </li>
 <li>
 Providing product and service information to customers.
 </li>
 <li>
 Promote Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those.
 </li>
 <li>
 Troubleshoot service equipment issues.
 </li>
 <li>
 Adhere to, and fulfill, individual and team performance metrics.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 To be considered for the position, you will need to meet with all of the below requirements:
 
 
 <ul>
 <li>
 High School / 1 Year Diploma &amp; Above.
 </li>
 <li>
 0-3 years&rsquo; experience in a related field.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Excellent Communication Skills (Speaking and Listening).
 </li>
 <li>
 Excellent Problem-Solving Skills.
 </li>
 <li>
 High Drive for Achievement.
 </li>
 <li>
 Strong Knowledge of MS Office.
 </li>
 <li>
 Preferably Bilingual.
 </li>
 <li>
 Ability to work under pressure.
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN1635 - Contact Center Agent

Best western plus hotels and resorts Kuwait 

Job Title: Reservation AgentLocation: Best Western Hotels &ndash; KuwaitDepartment: Front Office / ReservationsReports To: Reservations Supervisor / Front Office ManagerJob SummaryThe Reservation Agent is responsible for handling all guest inquiries related to reservations in a professional, efficient, and courteous manner. The role involves managing booking requests, maximizing room sales, and ensuring guest satisfaction by providing accurate information and personalized service in line with Best Western Hotels standards.Key Responsibilities<ul><li>Handle incoming calls, emails, and online inquiries related to room reservations.</li><li>Provide accurate information regarding room rates, availability, hotel services, and promotions.</li><li>Process individual and group bookings, modifications, and cancellations promptly and correctly.</li><li>Upsell rooms, packages, and hotel facilities to maximize revenue.</li><li>Maintain guest profiles and reservation records in the Property Management System (PMS).</li><li>Ensure all reservation details are accurate and complete before guest arrival.</li><li>Coordinate with the Front Office, Sales, and Housekeeping departments for smooth operations.</li><li>Respond to guest complaints, requests, and special requirements professionally.</li><li>Monitor daily arrivals, VIP reservations, and special requests.</li><li>Follow company policies, procedures, and Best Western brand standards.</li><li>Prepare and share daily/weekly reservation reports with the Reservations Supervisor.</li></ul>Qualifications &amp; Skills<ul><li>High school diploma or bachelor&rsquo;s degree in Hospitality, Business, or related field.</li><li>Previous experience as a Reservation Agent, Front Office Agent, or similar role in the hotel industry is preferred.</li><li>Strong knowledge of hotel reservation systems (Opera or similar PMS).</li><li>Excellent communication skills in English (Arabic is an advantage).</li><li>Strong customer service orientation and sales skills.</li><li>Ability to work under pressure and handle multiple tasks efficiently.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Flexibility to work shifts, weekends, and holidays as required.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Training and career development opportunities within Best Western Hotels.</li><li>Professional and supportive work environment.</li><li>Transportation to and from the hotel</li></ul>share your cv on/ hr@bestwesternkuwait.comJob Type: Full-timeAbility to commute/relocate:<ul><li>Mahboola: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>hospitality : 2 years (Preferred)</li></ul>

Reservation agent

Continuity Global Solutions

<div><h3 class="jobSectionHeader">Guard Site Manager (GSM)</h3>
Location: Camp Arifjan and Camp Buehring, Kuwait 
Security Clearance Required: Active U.S. Secret Clearance 
Citizenship Requirement: U.S. Citizen<h3 class="jobSectionHeader">
Position Overview</h3>
The Guard Site Manager (GSM) serves as the primary liaison between the U.S. Government and the Contractor for all contracted security operations at the assigned location. The GSM is responsible for the overall scheduling, supervision, direction, and operational control of all vendor security personnel, ensuring compliance with contract requirements and mission objectives.
This role operates within the Operations Center and ensures continuous coverage, effective communication, and seamless coordination between shifts. The GSM also develops and maintains security schedules, manages personnel performance, and provides operational reporting to the Contracting Officer&rsquo;s Representative (COR) and the Force Protection Officer (FPO).<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Serve as the primary point of contact between the Government and Contractor for all security-related operations.
</li><li>Oversee the scheduling, deployment, and supervision of all security personnel.
</li><li>Manage shift changes and ensure effective transfer of responsibility between teams.
</li><li>Maintain situational awareness of all security operations and provide daily status updates to the COR and FPO.
</li><li>Develop, produce, and submit a monthly Random Antiterrorism Measures (RAM) schedule for Camp Arifjan and Camp Buehring to the Director of Emergency Services and the COR.
</li><li>Ensure that all RAM activities align with the approved U.S. Government list.
</li><li>Work within the Operations Center to oversee 24/7 coverage, including assigning shift leaders as required.
</li><li>Ensure compliance with all operational directives, safety protocols, and reporting requirements.
</li><li>Maintain records and documentation for personnel schedules, incidents, and communications.
</li><li>Interface directly with U.S. Government supervisory personnel designated as company points of contact.
</li></ul>Requirements<ul><li>
U.S. citizen.
</li><li>Active U.S. Secret Security Clearance.
</li><li>Minimum of 10 years of combined professional experience in the military, law enforcement, or private security sector.
</li></ul><ul><li>At least 6 years of honorable military service required (waiverable in special cases with COR approval).
</li><li>Prior experience as an officer, warrant officer, or senior non-commissioned officer (E-7 or above), or as a team leader in military, police, or private security operations in a contingency area.
</li><li>Demonstrated proficiency in Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, and Internet Explorer).
</li><li>Strong leadership, communication, and organizational skills with proven ability to manage large teams in dynamic environments.</li></ul></div>

Guard Site Manager (GSM)

Qureos

<h3>Job Title: Patient Access Ambassador</h3><h3>Job Code: PAA-001</h3><h3>Grade: A4 &nbsp;</h3><h3>Department: Patient Access Services</h3><h2> Your Impact</h2>&nbsp;<ul><li>≥ 95 % first-contact satisfaction rate</li><li>100 % accuracy in registration &amp; insurance verification</li><li>≥ 90 % of inquiries resolved at first contact</li></ul>&nbsp;<h2>What you will do</h2>&nbsp;<ul><li>Patient Registration: Collect/verify Civil ID, insurance, and medical data; ensure accurate system entry.</li><li>Insurance Verification: Confirm coverage, expiry, and benefits; secure pre-authorizations as needed.</li><li>Appointment Scheduling: Book, reschedule, and confirm visits; update daily schedule changes.</li><li>Customer Service: Greet patients warmly; address questions and resolve concerns promptly.</li><li>Communication &amp; Coordination: Handle contact-center inquiries; liaise with clinical/admin teams for smooth journeys.</li><li>Administrative Support: Maintain records, assist billing/financial closing, uphold reception-area standards.</li><li>Compliance &amp; Confidentiality: Ensure regulatory compliance and protect patient data privacy.</li></ul>&nbsp;<h2>How success is measured</h2>&nbsp;<ul><li>Zero patient-confidentiality breaches</li><li>Service standards met or exceeded</li><li>Timely, error-free registration &amp; scheduling</li><li>Consistent data-entry accuracy</li><li>Positive feedback on professional grooming &amp; communication</li></ul><h2>&nbsp;</h2><h2>You will thrive here if you have…</h2>&nbsp;<ul><li>Associate’s degree in Business Administration or related (University degree preferred)</li><li>1–3 years in patient services, hospitality, aviation, or telecom front-line roles</li><li>Fluent in English &amp; Arabic (spoken &amp; written)</li><li>Tech-savvy: CRM, HIS, and MS Office proficiency</li><li>High emotional intelligence and service orientation under pressure</li><li>Professional grooming with excellent interpersonal skills</li></ul>&nbsp;<h2>Competencies we value</h2>&nbsp;<ul><li>Communication -&nbsp;Clear, courteous, effective interactions</li><li>Client Focus -&nbsp;Anticipating and meeting patient needs</li><li>Adaptability -&nbsp;Flexibility in a dynamic environment</li><li>Teamwork -&nbsp;Cooperative, supportive collaboration</li><li>Initiative -&nbsp;Proactive problem-solving and suggestions</li></ul>&nbsp;Ready to bring premium hospitality to healthcare?Apply now and become the face of genuine care at Taiba Hospital.

Patient Access Ambassador

Holiday Inn

<div>Front Office &ndash; Guest Service Agent

Are you passionate about welcoming guests and creating unforgettable first impressions? We&rsquo;re looking for a Guest Service Agent to join our Front Office team. You&rsquo;ll be the friendly face that ensures every guest enjoys a seamless check-in and check-out experience while delivering IHG&rsquo;s True Hospitality at every touchpoint.
A little taste of your day-to-day:

Every day is different, but you&rsquo;ll mostly be:

Welcoming guests with warmth and professionalism, handling check-in and check-out procedures efficiently.

Providing accurate information about hotel facilities, services, and local attractions to enhance the guest experience.

Managing guest accounts, payments, and billing processes accurately.

Handling guest requests, complaints, and inquiries promptly, escalating to supervisors when necessary.

Coordinating with other departments (Housekeeping, Concierge, F&amp;B, Engineering) to ensure smooth service delivery.

Maintaining accurate records and ensuring all guest information is updated in the system.

Assisting with room assignments, upgrades, and special requests in line with brand standards.

Promoting hotel services, upselling rooms and packages to maximize revenue.

Upholding grooming standards and representing the hotel with a polished, professional image at all times.

Following safety, security, and operational policies as per hotel procedures.
What we need from you:

Previous experience in a similar Front Office or customer service role within a 4-star or 5-star hotel is preferred.

Excellent communication and interpersonal skills with a guest-focused mindset.

Fluency in English is required; additional languages are a plus.

Strong computer skills and familiarity with property management systems (e.g., Opera) is an advantage.

Professional appearance, punctuality, and attention to detail.

Flexibility to work in shifts, including weekends and public holidays.
What you can expect from us:

A supportive and inclusive work environment where you can grow your career.

Opportunities for learning and development through IHG&rsquo;s training programs.

Competitive salary and benefits aligned with industry standards.

The chance to be part of a world-class hospitality team that creates memorable guest experiences.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Front Office – Guest Service Agent

<div><h3 class="jobSectionHeader">Operations Center Site Leader</h3>
Location: Camp Arifjan and Camp Buehring, Kuwait 
Security Clearance Required: Active U.S. Secret Clearance 
Citizenship Requirement: U.S. Citizen<h3 class="jobSectionHeader">
Position Overview</h3>
The Operations Center Site Leader is responsible for managing all contractor personnel assigned to the Operations Center and serves as the primary interface with military and U.S. Government counterparts on matters related to Contractor Security Guard (CSG) activities. This position plays a key role in coordinating threat intelligence, supporting mission planning, and ensuring that all operations center functions are executed in accordance with U.S. Government directives and contract requirements.
The Site Leader ensures accountability of all contractor personnel, maintains situational awareness of ongoing operations, and facilitates communication between Intelligence, Operations, and Force Protection elements. This individual ensures the Operations Center operates efficiently, maintains compliance, and provides timely reporting and support to mission leadership.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Supervise and manage all contractor personnel assigned to the Operations Center.
</li><li>Serve as the principal liaison with military and Government representatives for operational coordination and information sharing.
</li><li>Coordinate with Intelligence, Operations, and Force Protection personnel to plan and implement security operations and threat response measures.
</li><li>Maintain daily accountability for all contractor personnel, ensuring reports are submitted in the required format and timeframe established by the Government.
</li><li>Ensure the Operations Center fulfills all required duties, directives, and performance standards.
</li><li>Oversee and ensure effective communication between the contractor security force, U.S. Government leadership, and other relevant agencies.
</li><li>Support operational planning, incident tracking, and response coordination as directed.
</li><li>Maintain accurate records and reports in compliance with contract and Government requirements.
</li><li>Ensure staff are trained, equipped, and prepared to execute Operations Center responsibilities at all times.
</li><li>Utilize Microsoft Office Suite tools for reporting, data management, and communications.</li>
</ul>
Requirements<ul>
<li>
U.S. citizen.
</li><li>Active U.S. Secret Security Clearance.
</li><li>Minimum of 10 years of combined professional experience in the military, law enforcement, or private security industry.
</li><li>At least 7 years of honorable military service required (waiverable in special circumstances with COR approval).
</li><li>Prior experience as an officer, warrant officer, or senior non-commissioned officer (E-7 / NATO OR-7 or above), or team leader in military, police, or private security operations in a contingency environment.
</li><li>Must provide documentation of honorable discharge (DD-214 or equivalent from FVEY military forces).
</li><li>Demonstrated proficiency with Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, Internet Explorer).
</li><li>Strong leadership, organizational, and communication skills, with proven ability to manage personnel in dynamic operational environments.</li></ul></div>

Operations Center Site Leader

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