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corporate sales officer

contact center agent

Boutiqaat

We are seeking dedicated and customer-focused Contact Center Agents to join our team. In this role, you will be the first point of contact for our customers, ensuring timely assistance, resolving inquiries, and providing an exceptional service experience that reflects the Boutiqaat brand.Key Responsibilities<ul><li>Handle incoming and outgoing customer calls, chats, and emails in a professional and courteous manner.</li><li>Resolve customer inquiries related to orders, deliveries, returns, and product information efficiently and accurately.</li><li>Escalate unresolved cases to the appropriate department while maintaining ownership and follow-up.</li><li>Record customer interactions, feedback, and resolutions accurately in the system.</li><li>Maintain up-to-date knowledge of company products, promotions, and policies.</li><li>Contribute to team targets and overall contact center performance metrics.</li></ul>Requirements<ul><li>Bachelor's Degree</li><li>Excellent communication and interpersonal skills in both English and Arabic.</li><li>Strong problem-solving and multitasking abilities.</li><li>Professional phone etiquette and customer-oriented mindset.</li><li>Ability to work flexible shifts, including weekends and holidays.</li></ul>Location HawallyJob Type: Temporary Contract length: 3 monthsApplication Question(s):<ul><li>Can you join immediately?</li><li>Do you a valid residency (minimum 3 months)?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>

Contact Center Agent

CAPAGO International

<div>
 
 TO KNOW BEFORE APPLYING
 
 
 
 <ul>
 <li>
 This position is based in Koweit ;
 </li>
 <li>
 Temporary contract offered - 6 months (no freelance contract nor expatriation) ;
 </li>
 <li>
 0 - 2 years of experience required ;
 </li>
 <li>
 Fluent in English &amp; Arabic mandatory - written &amp; spoken ;
 </li>
 <li>
 French is an advantage.
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centres to process their Schengen visa applications.
 
 
 We currently operate in 9 countries and welcome more than 250,000 visa applicants yearly.
 
 
 As part of our development, we are looking to strengthen our Contact Center department and are looking for an Multicanal customer support agent who is looking for new challenges within a dynamic and human-focused company.
 
 
 
 Description Of The Position
 
 
 
 The Multicanal Customer Support Agent (CSA) at Capago has the following objectives:
 
 
 <ul>
 <li>
 Multichannel management: Handling interactions through various channels (chats, emails, phone calls) with standard and platinum applicants.
 </li>
 <li>
 Sales conversion: Identifying cross-selling opportunities and promoting additional services to convert standard applicants into platinum applicants.
 </li>
 <li>
 Complaint management: Addressing complaints promptly, escalating unresolved issues, and ensuring follow-up to guarantee applicant satisfaction.
 </li>
 <li>
 Documents check: verifying all documents of clients and ensure completion of the applicaiton before submission and within the visa type guidelnes.
 </li>
 <li>
 Outbound campaigns: Conducting outbound campaigns to promote services and gather information from applicants
 </li>
 <li>
 Proactive engagement: Understanding applicants needs to provide personalized and accurate recommendations
 </li>
 <li>
 Account management: Accessing and updating applicant account information (application history, appointment dates, etc.).
 </li>
 <li>
 Compliance with standards: Maintaining a high level of professionalism, meeting response timeframes, and ensuring adherence to company policies and legal regulations.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Active listening : Ability to attentively listen to applicants concerns and demonstrate empathy.
 </li>
 <li>
 Customer orientation : Prioritizing applicants' satisfaction and commitment to delivering exceptional service.
 </li>
 <li>
 Problem-solving skills : Identifying and resolving issues promptly, with strong negotiation and persuasion abilities.
 </li>
 <li>
 Time management : Ability to prioritize tasks ans meet objectives while maintaining high service quality.
 
 
 </li>
 </ul>
 
 Diploma &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor degree in a related field ;
 </li>
 <li>
 0-2 years of experience in a similar position ;
 </li>
 <li>
 Fluent in English &amp; Arabic mandatory - written &amp; spoken ;
 </li>
 <li>
 French is an advantage
 </li>
 </ul>
</div>

Customer Support Agent (m/f/d - 6 months contract - 2 years expe. maximum required

Alghanim INDUSTRIES

Date: 23 Sept 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Job Summary
 
The Interaction Center Supervisor will be managing a team, supervising the activities of the Call Centre, ensuring individual agents are performing against targets, reviewing their performance and coaching/training, preparing reports and analyzing data.
 
Job Responsibilities
 
The job holder will be responsibile for training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
 
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
 
Answering agent questions regarding best practices or difficult calls.
 
Identifying operational issues and suggesting possible improvements.
 
Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
 
Preparing reports and analyzing data to assist management as they determine call center goals.
 
Working with other supervisors and management team members to support agents and maximize customer satisfaction.
 
Make sure that the team leader & IC agents are following the rules of IC, call procedures, data accuracy, and KPI’s
 
Candidate Requirements
 
Bachelors degree in Business Adminstration or any related field

Alghanim Academy - Interaction Center, Engineering (Full-time opportunity)

Qureos

<h3>Job Title: Patient Access Ambassador</h3><h3>Job Code: PAA-001</h3><h3>Grade: A4 &nbsp;</h3><h3>Department: Patient Access Services</h3><h2> Your Impact</h2>&nbsp;<ul><li>≥ 95 % first-contact satisfaction rate</li><li>100 % accuracy in registration &amp; insurance verification</li><li>≥ 90 % of inquiries resolved at first contact</li></ul>&nbsp;<h2>What you will do</h2>&nbsp;<ul><li>Patient Registration: Collect/verify Civil ID, insurance, and medical data; ensure accurate system entry.</li><li>Insurance Verification: Confirm coverage, expiry, and benefits; secure pre-authorizations as needed.</li><li>Appointment Scheduling: Book, reschedule, and confirm visits; update daily schedule changes.</li><li>Customer Service: Greet patients warmly; address questions and resolve concerns promptly.</li><li>Communication &amp; Coordination: Handle contact-center inquiries; liaise with clinical/admin teams for smooth journeys.</li><li>Administrative Support: Maintain records, assist billing/financial closing, uphold reception-area standards.</li><li>Compliance &amp; Confidentiality: Ensure regulatory compliance and protect patient data privacy.</li></ul>&nbsp;<h2>How success is measured</h2>&nbsp;<ul><li>Zero patient-confidentiality breaches</li><li>Service standards met or exceeded</li><li>Timely, error-free registration &amp; scheduling</li><li>Consistent data-entry accuracy</li><li>Positive feedback on professional grooming &amp; communication</li></ul><h2>&nbsp;</h2><h2>You will thrive here if you have…</h2>&nbsp;<ul><li>Associate’s degree in Business Administration or related (University degree preferred)</li><li>1–3 years in patient services, hospitality, aviation, or telecom front-line roles</li><li>Fluent in English &amp; Arabic (spoken &amp; written)</li><li>Tech-savvy: CRM, HIS, and MS Office proficiency</li><li>High emotional intelligence and service orientation under pressure</li><li>Professional grooming with excellent interpersonal skills</li></ul>&nbsp;<h2>Competencies we value</h2>&nbsp;<ul><li>Communication -&nbsp;Clear, courteous, effective interactions</li><li>Client Focus -&nbsp;Anticipating and meeting patient needs</li><li>Adaptability -&nbsp;Flexibility in a dynamic environment</li><li>Teamwork -&nbsp;Cooperative, supportive collaboration</li><li>Initiative -&nbsp;Proactive problem-solving and suggestions</li></ul>&nbsp;Ready to bring premium hospitality to healthcare?Apply now and become the face of genuine care at Taiba Hospital.

Patient Access Ambassador

AJAR

<div>Job Summary:
We are seeking a motivated and client-focused Property Viewing Agent to join our team. The role involves conducting property viewings, engaging with clients, providing accurate property information, and assisting in the decision-making process. The ideal candidate will be personable, persuasive, and professional, with strong communication and organizational skills. 
 
Job Duties &amp; Responsibilities: 
<ul>
<li>Schedule and conduct property viewings with prospective clients.</li>
<li>Present properties in a professional and engaging manner.</li>
<li>Highlight key features, benefits, and value of each property.</li>
<li>Address client questions, concerns, and objections effectively.</li>
<li>Build rapport and maintain positive client relationships.</li>
<li>Collect client feedback and prepare detailed reports after each viewing.</li>
<li>Collaborate with the sales/leasing team to follow up with clients.</li>
<li>Stay updated on property details, pricing, and availability.</li>
<li>Ensure properties are presented in good condition before viewings.</li></ul> 


Qualifications Required
<ul>
<li>Previous experience in real estate, sales, or customer service preferred.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to engage and persuade clients.</li>
<li>Professional appearance and demeanor.</li>
<li>Organized and detail-oriented with good reporting skills.</li>
<li>Proficiency in basic MS Office (Word, Excel) is a plus.</li></ul></div>

Property Viewing Agent

University of Maryland Global Campus

<div><div><div>Job Ref:</div>
<div>10024065</div>
<div>Location:</div>
<div>Camp Buehring-Kuwait</div>
<div>Category:</div>
<div>Advising and Enrollment</div>
<div>Type:</div>
<div>Full time</div>
</div>
<div><div>Program Coordinator
UMGC Europe
Location: Camp Buehring , Kuwait
Overseas Contingent III, (100% FTE-Full-Time), Grade 003
The Program Coordinator serves as the on-site University of Maryland Global Campus representative responsible for providing academic, administrative and testing support services, community outreach, and customer relations management. The Program Coordinator is a front-line staff member that provides the best possible services to current and prospective students and engages as a team member. This position reports directly to the Site Lead (SL), and if no Site Lead is assigned to the site, to the Assistant Director (AD). The Program Coordinator must work effectively with the AD and the Regional Director (RD), local Program Coordinators and staff, education center personnel, faculty, administrative staff , and the military community at large. There will at times be site specific duties that differ from location to location. Occasional evening/weekend hours; travel may be required.
SPECIFIC RESPONSIBILITIES INCLUDE:<ul><li>
Provide students with superior customer service as an advocate and advisor throughout the academic cycle in a fast-paced environment, using various communication channels, to include in-person visits, telephone, e-mail, and videoconferencing.</li><li>
Promote and support localized UMGC services to include hybrid classes, testing services, and university sponsored events as assigned at site(s).</li><li>
Provide operational and administrative duties as needed to ensure offices and test centers (if applicable) are properly maintained by test agency standards.</li><li>
Maintain and expand knowledge and proficiency with UMGC systems to include all customer relationship management (CRM) databases to include Salesforce, Peoplesoft, and other university sponsored systems.</li><li>
Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities</li><li>
Provide daily customer service and communicate with prospective and current students in a fast-paced, in person environment and also, through phone, email, CRM, and video communications</li><li>
 Maintain a positive relationship with the Education Services Officer (ESO), Specialists/Counselors, military partners, and equivalents. Provide periodic briefings as allowed to update military representatives on UMGC programs of interest.</li><li>
Organize and participate in local outreach activities to include, Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC</li><li>
Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation</li><li>
Provide assistance with processing students' military documentation (i.e. Tuition Assistance forms, orders, etc.)</li><li>
Distribute marketing, advertising, and mass media materials at assigned locations when permissible</li><li>
Execute site specific outreach plans and participate in outreach events to support university goals towards recruitment and retention</li><li>
Provide National Test Center testing services on a basis that meets community demand while balancing other, outlined duties and maintain NTC trainings/certifications as required</li><li>
Participate in UMGC staff meetings, professional development activities and training sessions as required</li><li>
Track and compile monthly statistics and provide reports as needed</li><li>
Maintain appropriate communication with immediate supervisor and other UMGC staff to ensure timely resolution of student issues/escalations</li><li>
Other job-related duties as assigned.</li></ul>
REQUIRED EDUCATION AND EXPERIENCE:<ul><li>
High school diploma/GED</li><li>
Background in customer service</li><li>
Able to work in a fast-paced and complex environment with accurate attention to detail.</li><li>
Possess basic office management and clerical skills.</li><li>
Effective written and verbal communication skills</li><li>
Good interpersonal skills</li><li>
Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).</li></ul>
PREFERRED EDUCATION AND EXPERIENCE:<ul><li>
Applicants with a U.S. valid driver's license and ability to obtain military driver's permit in the host nation.</li></ul>
WHO MAY APPLY: Applicants must be U.S. citizens to meet background investigation requirements in addition to qualifying for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are: must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation. Successful applicants must be able to pass a dental and medical screening (to include, but not limited to, vaccinations), background check, and meet requirements for individual logistical support (ILS). For additional information, please visit U.S. Central Command (CENTCOM Medical Information) and U.S. AFRICOM Command (AFRICOM Medical Information).
All submissions should include a cover letter and resume.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.
Please note, for downrange positions, refer to this Vaccine Recommendations by AOR reference to review REQUIRED for AFRICOM or REQUIRED for CENTCOM as applicable. For any questions, please contact HRBenefits-europe@umgc.edu.
Workplace Accommodations:
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.
Benefits Package Highlights:<ul><li>
Generous Time Off: Enjoy between 15 and 25 days of paid vacation time off, depending on your years of service, 15 days of sick leave, 3 personal days, and 11 Federal holidays. Part-Time rates will be prorated based on Full-Time Equivalency.</li><li>
Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent III employees who work on average 20 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits.</li><li>
Insurance Options: Term Life Insurance and Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. NOTE: CIII Part-time employees working less than 0.5 FTE are not eligible for LTD.</li><li>
Retirement Stipend: Contingent III employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).</li><li>
Supplemental Retirement Plans: include 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds.</li><li>
Tuition Remission: CIII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.</li><li>
Moving Allowance: May be available based on terms, conditions, and agreements of the position.</li></ul>
For additional information see: UMGC Benefits Overview for Overseas Contingent III Employees
Hiring Rate:
$32,448.00
Additional Compensation:
Employees in downrange locations will receive a downrange geographic differential of 50% of their base pay. They will also be eligible to receive an annual retention incentive of $7,000 along with an additional forty (40) hours of vacation time off.</div></div></div>

Program Coordinator, Camp Buehring

Date: 29 Sept 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description
 Additional Key Accountabilities
 
Team Leadership
 
<ul>
<li>Manage a team of ~20 Dyson brand experts/promoters across Xcite and other retail channels.</li>
<li>Set and monitor individual sales targets, coach and develop team members.</li>
<li>Ensure product training, floor presence, and daily performance follow-up is maintained.</li>
</ul>
Training & Product Launch Support
 
<ul>
<li>Act as the primary training lead for all new Dyson product launches.</li>
<li>Ensure team readiness and retail preparedness in line with Dyson global standards.</li>
</ul>
E-commerce & Digital Operations
 
<ul>
<li>Manage the daily sales, content, promotions, and customer experience for Dyson.com.kw.</li>
<li>Coordinate with internal digital and IT teams for required infrastructure improvements and implementation of roadmap initiatives.</li>
</ul>
After Sales & Customer Experience
 
<ul>
<li>Collaborate with call center and aftersales service teams to resolve customer concerns and improve service levels.</li>
<li>Monitor and follow up on aftersales KPIs, ensuring escalations are addressed promptly.</li>
</ul>
Job Summary
 The Associate Brand Sales Manager – Dyson will be responsible for achieving Dyson’s revenue and market share targets across all relevant channels in Kuwait. This role involves strategic planning, key account management, team leadership, and coordination with cross-functional teams including marketing, aftersales, digital, and operations. The role also includes managing the Kuwait online platform for Dyson, supporting infrastructure development, and being the central point of contact for all Dyson-related sales and operational activities.
 Job Responsibilities
 Business Performance & Revenue Delivery
 
<ul>
<li>Deliver Dyson revenue targets in line with budget and vendor forecasts.</li>
<li>Monitor sales performance and take proactive steps to ensure achievement of monthly and annual sales objectives.</li>
</ul>
Annual Planning & Forecasting
 
<ul>
<li>Support the development of the annual business plan and key account sales forecasts.</li>
<li>Analyze market data and performance trends to provide insights and recommendations for growth.</li>
</ul>
Key Account Management
 
<ul>
<li>Lead the relationship and account management for Sephora, Bloomingdale’s, Harvey Nichols, Dyson.com, Carrefour, and other key partners.</li>
<li>Oversee pricing, inventory planning, marketing activations, in-store execution, and display maintenance per account.</li>
<li>Conduct regular reviews with key accounts to drive sell-out and ensure alignment on objectives.</li>
</ul>
Channel Management & GTM Execution
 
<ul>
<li>Drive channel-wise pricing strategy, promotional calendar, marketing campaigns, inventory allocation, and stock turns.</li>
<li>Ensure Dyson displays are well maintained and represent the brand in all touchpoints.</li>
</ul>
Candidate Requirements
 Qualifications, Experience, Skills, Knowledge
 
<ul>
<li>Bachelor’s degree in business administration, Marketing, or related field.</li>
<li>6–8 years of experience in sales or key account management, preferably within consumer electronics or premium brands.</li>
<li>Previous experience managing a sales team or promoter network.</li>
<li>Experience in digital retail/e-commerce operations is a plus.</li>
<li>Strong business acumen and commercial thinking.</li>
<li>Excellent communication, negotiation, and relationship-building skills.</li>
<li>Team leadership with the ability to motivate and develop people.</li>
<li>Proficiency in Microsoft Excel, PowerPoint, and sales analytics tools.</li>
<li>High attention to detail and ability to manage multiple stakeholders.</li>
<li>Fluency in English (Arabic is an advantage)</li>
</ul>
Education Bachelor’s Degree in Business Administration

Associate Brand Sales Manager

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