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contact center analytics ai lead

BlackStone eIT

<div>BlackStone eIT is on the lookout for a skilled Contact Center Analytics &amp; AI Lead to spearhead our analytics initiatives and artificial intelligence strategies within our contact center operations. In this impactful role, you will leverage data analytics and AI technologies to enhance customer experiences, optimize operations, and drive data-driven decision-making.
As the Contact Center Analytics &amp; AI Lead, you will be responsible for developing and implementing advanced analytical models, AI solutions, and performance metrics that provide insights into customer interactions, agent performance, and operational efficiency. Your expertise will be essential in creating a culture of innovation and continuous improvement in our contact center.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Design and implement analytics frameworks and AI solutions to improve customer experience and operational effectiveness.</li>
<li>Analyze customer interaction data to identify trends, patterns, and areas for improvement.</li>
<li>Develop predictive models to enhance agent performance and customer satisfaction.</li>
<li>Lead initiatives to integrate AI technologies such as chatbots, natural language processing, and machine learning to optimize workflows.</li>
<li>Collaborate with cross-functional teams to ensure alignment of analytics initiatives with business objectives.</li>
<li>Provide insights and strategic recommendations based on data analysis to inform decision-making at all levels.</li>
<li>Monitor and report on key performance indicators (KPIs) related to contact center effectiveness.</li>
<li>Stay current with industry trends, tools, and methodologies in analytics and AI applications.</li>
</ul>Requirements<ul>
<li>
Bachelor&rsquo;s degree in Data Science, Business Analytics, Computer Science, or a related field; Master&rsquo;s degree preferred.</li>
<li>7+ years of experience in analytics within a contact center or customer service environment.</li>
<li>Proven experience with AI technologies and their applications in customer service.</li>
<li>Strong analytical skills with expertise in statistical analysis, data mining, and predictive modeling.</li>
<li>Proficient in analytical tools and programming languages (e.g., Python, R, SQL, Tableau, or similar).</li>
<li>Experience with machine learning algorithms and techniques.</li>
<li>Excellent communication skills, able to present insights clearly to both technical and non-technical audiences.</li>
<li>Strong project management skills and ability to lead cross-functional teams.</li>
<li>Knowledge of customer experience metrics and industry best practices.</li>
<li>Passion for utilizing data and technology to drive successful outcomes in customer service.</li>
</ul>
Benefits<ul>
<li>Remote Model</li>
<li>Time Flexibility
</li><li>Relocation after 6months based on performance</li></ul></div>

Contact Center Analytics & AI Lead

<div>
 BlackStone eIT is on the lookout for a skilled
 
 Contact Center Analytics &amp; AI Lead
 
 to spearhead our analytics initiatives and artificial intelligence strategies within our contact center operations. In this impactful role, you will leverage data analytics and AI technologies to enhance customer experiences, optimize operations, and drive data-driven decision-making.
 
 
 As the Contact Center Analytics &amp; AI Lead, you will be responsible for developing and implementing advanced analytical models, AI solutions, and performance metrics that provide insights into customer interactions, agent performance, and operational efficiency. Your expertise will be essential in creating a culture of innovation and continuous improvement in our contact center.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Design and implement analytics frameworks and AI solutions to improve customer experience and operational effectiveness
 </li>
 <li>
 Analyze customer interaction data to identify trends, patterns, and areas for improvement
 </li>
 <li>
 Develop predictive models to enhance agent performance and customer satisfaction
 </li>
 <li>
 Lead initiatives to integrate AI technologies such as chatbots, natural language processing, and machine learning to optimize workflows
 </li>
 <li>
 Collaborate with cross-functional teams to ensure alignment of analytics initiatives with business objectives
 </li>
 <li>
 Provide insights and strategic recommendations based on data analysis to inform decision-making at all levels
 </li>
 <li>
 Monitor and report on key performance indicators (KPIs) related to contact center effectiveness
 </li>
 <li>
 Stay current with industry trends, tools, and methodologies in analytics and AI applications
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Data Science, Business Analytics, Computer Science, or a related field; Master's degree preferred
 </li>
 <li>
 7+ years of experience in analytics within a contact center or customer service environment
 </li>
 <li>
 Proven experience with AI technologies and their applications in customer service
 </li>
 <li>
 Strong analytical skills with expertise in statistical analysis, data mining, and predictive modeling
 </li>
 <li>
 Proficient in analytical tools and programming languages (e.g., Python, R, SQL, Tableau, or similar)
 </li>
 <li>
 Experience with machine learning algorithms and techniques
 </li>
 <li>
 Excellent communication skills, able to present insights clearly to both technical and non-technical audiences
 </li>
 <li>
 Strong project management skills and ability to lead cross-functional teams
 </li>
 <li>
 Knowledge of customer experience metrics and industry best practices
 </li>
 <li>
 Passion for utilizing data and technology to drive successful outcomes in customer service
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Remote Model
 </li>
 <li>
 Time Flexibility
 </li>
 <li>
 Relocation after 6months based on performance
 </li>
 </ul>
</div>

Oracle

<div>Core Competencies &amp; Skills
<ul><li>Storytelling: Excellent communication and executive engagement skills; ability to simplify data lakehouse and AI concepts for CxOs.
</li><li>Technology Breadth: Strong background in database, integrations, and analytics (Oracle Database and Data Integration platforms, Oracle Analytics Cloud)
</li><li>AI Enablement: Familiarity with GenAI, LLMs, Machine Learning, Python
</li><li>Demo Innovation: Hands-on capability with Oracle Data Integrator, Python, Oracle Analytics/ Fusion Data Intelligence for creating impactful demos.
</li><li>Enterprise Architecture: Ability to design hybrid/multi-cloud architectures with scalability, security, and compliance in mind.
</li><li>Collaboration: Proven ability to work across sales, consulting, and product engineering teams in highly distributed environments.
</li>Industry Vertical: Proficiency in at least one Industry vertical will be an added advantage. 
<li>
</li></ul><div></div>Qualifications &amp; Experience
<ul><li>8+ years of IT/solution architecture experience with at least 4 years in Data integration, warehousing and analytics.
</li><li>3&ndash;5 years of solutioning exposure, with practical experience in demos, POCs, or customer workshops.
</li><li>Familiarity with Oracle Cloud Infrastructure (OCI), Oracle Data Integration, Oracle Analytics/Fusion Data Intelligence, and multi-cloud ecosystems.
</li><li>Familiarity or experience with products like Databricks, Microsoft Fabric
</li><li>Excellent written and verbal communication skills, with experience influencing both technical and business leaders.</li></ul></div>
 <div>Customer Engagement &amp; Delivery
<ul><li>Lead customer workshops, demos, and RFP solutioning, translating business pain points into datalake solutions and AI-enabled use cases.
</li><li>Articulate Oracle&rsquo;s AI Data Platform, Analytics and AI solutions to business and IT stakeholders.
</li><li>Lead solutioning to deliver compelling demo assets.
</li></ul>Solution Architecture &amp; Design
<ul><li>Design and propose modern data and analytics architectures&mdash;spanning data lakes, lakehouses, and enterprise applications&mdash;integrating Oracle SaaS, on-prem, and third-party systems using contemporary integration patterns, while incorporating selective AI capabilities such as vector search, RAG, and intelligent automation where they add business value.
</li><li>Provide design decisions, estimates, and staffing/schedule inputs for customer pursuits.
</li></ul>Technical Thought Leadership
<ul><li>Contribute to best practices through blogs, whitepapers, and reusable Delivery assets.
</li><li>Actively participate in Oracle technology forums and represent the Data and Analytics portfolio in external events.
</li><li>Mentor junior solution engineers in Delivery methodologies and demo storytelling.</li></ul></div>

Data and Analytics Architect

Beverly Hills Specialist Hospital

role Summary:The Team Leader is responsible for managing and supervising the call center and social media teams handling cosmetic surgery and aesthetic procedure inquiries. The role ensures high-quality patient communication, lead conversion, appointment booking, and overall patient experience while maintaining compliance with DHA regulations and hospital policies. The Team Leader also works closely with marketing, doctors, nurses, and patient coordinators to optimize patient satisfaction, engagement, and hospital reputation.Key Responsibilities:Call Center &amp; Team Management:<ul><li>Supervise and support call center agents handling cosmetic and aesthetic inquiries.</li><li>Monitor inbound/outbound calls, WhatsApp, emails, and online leads.</li><li>Ensure accurate and up-to-date information is provided regarding cosmetic surgeries and procedures.</li><li>Track leads, conversions, and appointment booking performance.</li><li>Train staff on scripts, patient communication, confidentiality, and social media etiquette.</li><li>Handle escalated patient concerns professionally and promptly.</li><li>Conduct regular team performance reviews and coaching sessions.</li></ul>Social Media &amp; Digital Engagement:<ul><li>Supervise patient interactions across all social media channels (Instagram, Facebook, WhatsApp, TikTok, etc.).</li><li>Ensure timely responses to inquiries, comments, and messages.</li><li>Maintain brand-compliant and professional communication online.</li><li>Monitor social media trends and patient engagement metrics.</li><li>Provide feedback to marketing for content improvement based on patient queries and trends.</li></ul>Patient Relationship Management:<ul><li>Maintain high standards of patient experience from first contact to post-procedure follow-up.</li><li>Build trust and rapport with prospective and existing patients.</li><li>Ensure proper follow-up and patient retention strategies are implemented.</li></ul>Reporting &amp; Analytics:<ul><li>Prepare daily and weekly performance reports for call center and social media activities.</li><li>Provide insights to improve lead conversion, patient experience, and social media engagement.</li><li>Identify trends in patient inquiries and suggest process improvements.</li></ul>Compliance &amp; Risk Management:<ul><li>Ensure adherence to DHA regulations, hospital policies, and patient confidentiality standards.</li><li>Maintain proper documentation of all patient interactions.</li><li>Quickly identify and escalate potential PR issues or patient dissatisfaction.</li><li>Ensure patient safety and confidentiality in all digital and telecommunication interactions.</li></ul>Technology &amp; Process Improvement:<ul><li>Oversee effective use of CRM systems to track patient interactions, leads, and follow-ups.</li><li>Implement automation where possible to improve efficiency (reminders, follow-ups, notifications).</li><li>Suggest workflow enhancements to reduce missed or delayed follow-ups.</li></ul>Collaboration:<ul><li>Coordinate with doctors, nurses, patient coordinators, and marketing teams for accurate responses and scheduling.</li><li>Work with marketing to align social media campaigns with patient inquiries.</li></ul>Key Performance Indicators (KPIs):Call Handling &amp; Response:<ul><li>Average response time to calls and messages (&le; 30 seconds for calls, &le; 1 hour for social media)</li><li>Percentage of calls/messages answered (target &ge; 95%)</li><li>Average call duration maintaining quality</li></ul>Lead Conversion &amp; Appointment Scheduling:<ul><li>Number of inquiries converted to consultations/appointments</li><li>Conversion rate (inquiries &rarr; booked appointments)</li><li>Follow-up completion rate for pending leads (target: 100%)</li></ul>Customer Satisfaction &amp; Brand Image:<ul><li>Patient satisfaction scores (calls, WhatsApp, social media interactions)</li><li>Escalated complaints resolved within SLA (target &ge; 90% within 24 hours)</li><li>Social media engagement and reputation management</li></ul>Team Performance:<ul><li>Adherence to call scripts, SOPs, and social media guidelines</li><li>Agent productivity (calls handled, leads followed up, appointments booked)</li><li>Training completion rate for team members</li><li>Staff satisfaction and engagement scores</li></ul>Reporting &amp; Analytics:<ul><li>Accuracy and timeliness of daily/weekly reports</li><li>Insights provided to improve conversion rates and patient engagement</li><li>Implementation of process improvements based on performance data</li></ul>Compliance &amp; Documentation:<ul><li>Adherence to hospital policies and DHA regulations</li><li>Proper documentation of all patient interactions</li><li>Maintenance of confidentiality and data security</li></ul>Patient Retention &amp; Follow-up:<ul><li>Percentage of patients returning for follow-up consultations or treatments</li><li>Social media lead quality (qualified leads converted to appointments)</li></ul>Process Improvement Metrics:<ul><li>Number of workflow enhancements implemented based on call/social feedback</li><li>Reduction in missed or delayed follow-ups</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: From AED5,500.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Hospital : 1 year (Preferred)</li><li>clinic: 1 year (Preferred)</li><li>cosmatic: 1 year (Preferred)</li></ul>Language:<ul><li>arabic (Preferred)</li></ul>

Call Center Team Leader

Al-Futtaim

<div>Job Requisition ID: 175861

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 
Overview Of The Role: 
<ul>
<li>The Data &amp; Analytics Lead is pivotal in developing and executing the data and AI enablement strategy for Al-Futtaim Financial Services (AFF), Hertz, and international businesses, aligning all initiatives with the digital transformation roadmap. The role bridges business, technology, and AI innovation, focusing on creating a unified, governed, and scalable data ecosystem. By leading the design and delivery of the AI-enabled data and analytics platform, the role aims to offer product-level profitability, portfolio insights, and operational excellence. This involves driving various analytics deliveries and building an internal AI capability crucial for automation, decision intelligence, and customer insights.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Data Strategy and Enablement</h4> 

<ul>
<li>Lead the Data &amp; AI Enablement agenda by defining and executing the data strategy aligned with the Group CDO and Digital Transformation plan.</li>
<li>Design and deliver the AI-enabled Data platform by establishing data pipelines and governance frameworks for AFF, Hertz, and related businesses.</li>
<li>Build AI capability by developing internal data science and ML delivery capabilities for use cases like credit risk, pricing, fraud detection, and collections optimization.</li></ul> 

<h4 class="jobSectionHeader">
Data Governance and Compliance</h4> 

<ul>
<li>Implement policies, metadata management, lineage, and quality frameworks aligned with Group data leads.</li>
<li>Ensure data governance score achieves 95% with zero critical audit findings.</li></ul> 

<h4 class="jobSectionHeader">
Analytics and BI Delivery</h4> 

<ul>
<li>Drive data analytics platform adoption, ensuring implementation of executive dashboards covering profitability, equity, RoE, and self-service analytics for business teams.</li>
<li>Aim for BI adoption rate of 80% with reduction in manual reports.</li></ul> 

<h4 class="jobSectionHeader">
Collaboration and Partnership Management</h4> 

<ul>
<li>Collaborate with Group &amp; Divisional teams to ensure synergy with AFS&amp;TD, GTDP, EIB and initiatives to avoid duplication and ensure reuse of shared data assets.</li>
<li>Manage relationship with data engineering vendors, AI partners, and Group shared services (infrastructure, security) with SLA adherence of 95% and cost efficiency within budget.</li></ul> 
 
Required Skills To Be Successful: 
<ul>
<li>Strong technical knowledge of Azure Data Factory, Power BI, SQL, and Fabric Lakehouse.</li>
<li>Familiarity with Python and ML frameworks such as Scikit-learn and Azure ML for model deployment.</li>
<li>Experience establishing and enforcing data governance towards certified data concepts, lineage, and quality frameworks.</li>
<li>Deep understanding of financial product data models, including Portfolio, Profitability, and RoE.</li></ul> 
 
What Equips You For The Role: 
<ul>
<li>10+ years in Data &amp; Analytics roles with at least 5 years in leadership capacity.</li>
<li>Hands-on experience designing and delivering fully AI enabled data platforms.</li>
<li>Proven experience in AI/ML delivery, such as credit risk, pricing, and customer analytics, including building digital twins.</li>
<li>Track record of managing data engineering and BI delivery teams, both internal and vendor.</li></ul> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

Data & Analytics Lead

SmartGlobal Hub

<div>
 Senior Digital Growth &amp; Performance Marketing Manager
 
 
 Company:
 
 Smart Global AI Solutions
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 Job Type:
 
 Full-Time (In-Office)
 
 About Smart Global AI Solutions
 
 Smart Global AI Solutions is a technology-driven company specializing in AI-powered SaaS platforms and digital solutions. We are focused on innovation, automation, and scalable growth strategies across multiple verticals.
 
 
 We are seeking a highly skilled and results-oriented Digital Growth &amp; Performance Marketing Manager to lead and scale our marketing efforts across our SaaS products and associated brands.
 
 
 This role requires a strategic thinker with strong execution capability and a proven track record in driving measurable revenue growth.
 
 Role Overview
 
 The Senior Digital Growth &amp; Performance Marketing Manager will be responsible for developing, executing, and optimizing full-funnel digital marketing strategies to drive customer acquisition, improve conversion rates, and increase revenue.
 
 
 This is not a social media posting role. We are looking for a performance-driven growth expert who understands SaaS marketing, paid acquisition, analytics, automation, and conversion optimization.
 
 Key ResponsibilitiesSaaS Growth &amp; Acquisition
 <ul>
 <li>
 Develop and execute full-funnel marketing strategies (awareness &rarr; acquisition &rarr; conversion &rarr; retention)
 </li>
 <li>
 Plan and manage paid advertising campaigns (Google Ads, Meta Ads, LinkedIn Ads, etc.)
 </li>
 <li>
 Optimize landing pages and conversion rates (CRO)
 </li>
 <li>
 Implement retargeting and lead nurturing systems
 </li>
 <li>
 Improve lead-to-customer conversion rates
 </li>
 <li>
 Monitor and optimize CAC, LTV, and ROAS
 </li>
 <li>
 Build and manage marketing automation workflows
 </li>
 <li>
 Collaborate with product and sales teams to align growth strategy
 </li>
 </ul>
 Brand &amp; Digital Marketing Management
 <ul>
 <li>
 Lead omnichannel digital marketing strategy
 </li>
 <li>
 Oversee content strategy aligned with performance goals
 </li>
 <li>
 Develop scaling strategies for high-performing campaigns
 </li>
 <li>
 Conduct A/B testing on creatives, funnels, and messaging
 </li>
 <li>
 Strengthen brand positioning and digital presence
 </li>
 </ul>
 Analytics &amp; Reporting
 <ul>
 <li>
 Track KPIs and performance metrics
 </li>
 <li>
 Provide structured weekly and monthly performance reports
 </li>
 <li>
 Use data-driven insights to continuously improve campaign performance
 </li>
 <li>
 Ensure marketing budgets are efficiently allocated
 </li>
 </ul>
 Requirements
 <ul>
 <li>
 Minimum 5 years of experience in digital performance marketing
 </li>
 <li>
 Proven experience scaling a SaaS product
 </li>
 <li>
 Strong expertise in Google Ads, Meta Ads, LinkedIn Ads
 </li>
 <li>
 Experience with CRM systems and marketing automation tools
 </li>
 <li>
 Strong understanding of analytics tools (Google Analytics, Tag Manager, etc.)
 </li>
 <li>
 Deep knowledge of conversion rate optimization (CRO)
 </li>
 <li>
 Data-driven mindset with strong analytical skills
 </li>
 <li>
 Demonstrated track record with measurable results (case studies required)
 </li>
 </ul>
 Preferred Qualifications
 <ul>
 <li>
 Experience working in AI or tech-driven environments
 </li>
 <li>
 Experience managing multi-channel campaigns with substantial budgets
 </li>
 <li>
 Strong strategic thinking combined with hands-on execution ability
 </li>
 </ul>
 Compensation &amp; Benefits
 <ul>
 <li>
 Competitive salary (based on experience)
 </li>
 <li>
 Annual flight ticket allowance
 </li>
 <li>
 Medical insurance
 </li>
 <li>
 Career growth opportunities within a fast-growing AI company
 </li>
 <li>
 Professional in-office working environment in Dubai
 </li>
 </ul>
 Application Requirements
 
 Applicants must provide:
 
 <ul>
 <li>
 Updated CV
 </li>
 <li>
 Portfolio or case studies
 </li>
 <li>
 Performance metrics from previous campaigns
 </li>
 <li>
 References (if available)
 </li>
 </ul>
 
 Only candidates with proven performance marketing experience and measurable results will be considered.
 
</div>

Senior Digital Growth & Performance Marketing Manager

Fineqia

<div>
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 
 
 
 
 
 Background
 
 
 
 
 
 This role will involve working with and for three companies: Fineqia International, a Canadian Securities Exchange (CSE) listed company and pioneer in DeFi-enabled crypto Exchange Traded Products (ETPs) in Europe; Rangar Capital, a Dubai-based family office and venture company focused on digital assets and consumer fintech; and Club Coin, a consumer crypto sweepstakes platform combining Bitcoin savings with sweepstakes functionality.
 
 
 
 
 
 Location:
 
 
 
 Candidates must currently be based in Dubai or be willing and able to relocate in the very near term
 
 
 
 
 .
 
 
 
 
 
 
 Digital Marketing Manager Job Description
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 
 Develop and manage digital marketing campaigns.
 
 </li>
 <li>
 
 Develop engaging digital content and customer engagement strategies on social media, email and paid media
 
 </li>
 </ul>
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage the usability, design, content, and conversion of the company website.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Track and analyse website traffic flow and drive traffic to company pages.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide accurate reports and analysis to company management on digital campaigns to demonstrate effective return on investment (ROI).
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate with affiliate networks and affiliate partners.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct keyword research and web statistics reporting.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Implement SEO and PPC strategies.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Set up, manage and optimise analytics and performance marketing tools including Google Analytics 4, Meta Ads Manager, and relevant crypto/web3 platforms.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Own social media engagement and brand awareness campaigns.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage content across owned channels including blogs, email newsletters, and community platforms (Discord, Telegram, X/Twitter).
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage paid media - including liaising with digital advertising agencies.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage the contact database and assist with lead generation activities.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Negotiate and manage relationships with media partners, influencers, KOLs, and affiliate networks relevant to crypto, fintech, and consumer audiences.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Research and test emerging marketing channels and AI-powered tools to build scalable, automated campaign infrastructure.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Keep ahead of trends in AI marketing, crypto, web3, consumer fintech, and iGaming/sweepstakes; proactively bring new ideas and test-and-learn approaches.
 
 
 
 
 
 
 Essential Experience
 
 
 
 
 
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 3+ years&rsquo; experience in digital marketing, with a track record of owning and executing campaigns end-to-end.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience managing PPC, SEO and Affiliate programmes.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong understanding of current online marketing concepts, strategy and best practice.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Strong analytical and communication skills.
 
 
 
 
 
 
 
 
 
 You are also likely to have:
 
 
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 B2C / DTC marketing experience in crypto, consumer fintech, gaming, sweepstakes, or iGaming &mdash; with a demonstrable track record of growing a consumer user base
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Familiarity with regulatory and compliance considerations in financial services, crypto, or publicly traded companies
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Demonstrated proficiency with AI marketing tools &mdash; ideally with hands-on experience using AI platforms (e.g. Claude, ChatGPT) to automate content creation, campaign management, and multi-channel distribution at scale
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Experience in iGaming, online sweepstakes, or regulated gambling/gaming marketing is a strong plus
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Based in Dubai or willing to relocate in the very near term
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Apply at Jobs@Fineqia.com with the subject line &ldquo;DMM.&rdquo;
 
 
 
 
 
 
 
 
</div>

Digital Marketing Manager

Explore 2041+ Contact center analytics ai lead in Training Jobs In Dubai this February. Find roles across top companies and apply now to boost your career.

2041 contact center analytics ai lead jobs In Training Jobs In Dubai

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