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contact center middle east hsbc gsc

HSBC

<div>
 The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
 
 
 Some careers have more impact than others.
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 
 Some Careers Have More Impact Than Others.
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 GSC HBME
 
 
 CONTACT CENTER
 
 
 
 
 Principal Responsibilities
 
 
 
 
 Impact on the Business
 
 
 
 <ul>
 <li>
 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
 </li>
 <li>
 Delivers what is promised in line with customer expectations
 </li>
 <li>
 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
 </li>
 <li>
 Generating customer loyalty through strong knowledge of key products and services
 </li>
 <li>
 Owns and resolves issues and understands how and when to escalate
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
 </li>
 <li>
 Values diversity amongst team
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
 </li>
 <li>
 Maintains HSBC internal control standards
 </li>
 <li>
 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must be university graduate in any discipline
 </li>
 <li>
 Must be proficient language(s) required by the process
 </li>
 <li>
 Open to working flexible shifting schedules
 </li>
 <li>
 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
 </li>
 <li>
 Takes pride in delivering what is promised in line with the customer and service expectations
 </li>
 <li>
 Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
 </li>
 <li>
 Ability to work in a high-volume, fast paced environment is required
 </li>
 <li>
 Proficiency with personal computers and basic software packages and specialised applications
 </li>
 <li>
 Excellent communication skills and is polite and friendly at all times
 </li>
 <li>
 Displays patience and empathy
 
 
 </li>
 </ul>
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
 
 
 </li>
 </ul>
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
</div>

Contact Center - Middle East - HSBC GSC

AUC Mechanical Engineering Association

<div>
 
 Company Description
 
 
 
 Founded in 1919, The American University in Cairo (AUC) moved to a new 260-acre state-of-the-art campus in New Cairo in 2008. The university also operates in its historic downtown facilities, offering cultural events, graduate classes, and executive and continuing education. Student housing is available in New Cairo. Among the premier universities serving Egypt and the region, AUC is accredited by the Middle States Commission on Higher Education. ABET accredits its engineering programs; the Canadian Society for Chemistry accredits the chemistry program; and the Master of Public Administration and the Master of Public Policy programs of GAPP are accredited by the Network of Schools of Public Policy, Affairs, and Administration (NASPAA). The AUC libraries contain the largest English-language research collection in the region. They are an active and integral part of the university's pursuit of excellence in all academic programs. AUC is an English-medium institution; eighty-five percent of the students are Egyptian. The rest include students from nearly ninety countries, mainly from the Middle East, Africa, and North America. Faculty salary and rank are based on qualifications and professional experience. According to AUC policies and procedures, all faculty are entitled to generous benefits.
 
 
 The roots of the Onsi Sawiris School of Business date back to 1947, when the first degree in economics was introduced in Egypt. The school has been accredited by the Association to Advance Collegiate Schools of Business (AACSB) since 2006, the European Foundation for Management Development (EFMD)'s EQUIS, and the Association of MBAs (AMBA) since 2014, when it became among the 1% triple-crown accredited business schools in the world. The school is a member of the Global Alliance in Management Education (CEMS) and the Global Network for Advanced Management (GNAM). In 2024, the school was ranked by Eduniversal as the best in Africa for the 8th consecutive year and 73rd globally in open enrolment in executive education by the Financial Times. The school offers six undergraduate degrees, including bachelor's degrees in economics, accounting, marketing, finance, information and communication technology management, and entrepreneurship. In addition, the school offers six graduate degrees in economics, economic development, finance, and international management, as well as an MBA and an EMBA. The school is home to 8 research and outreach centers, including the Access to Knowledge for Development Center, the Center for Entrepreneurship and Innovation, the Venture Lab, and the Al-Khazindar Business Research and Case Center. For more information about the school: business.aucegypt.edu.
 
 
 
 Job Description
 
 
 
 The American University in Cairo's Onsi Sawiris School of Business invites nominations and applications for a faculty position in the Heikal Department of Management at the Assistant/Associate/Professor of Finance level for a fixed-term four-year appointment, beginning in Fall 2026. The successful applicant will be expected to contribute to teaching undergraduate and graduate finance courses and thesis supervision in the Master of Science in Finance. Possible fields of interest include, but are not limited to, financial economics, business finance, corporate finance, applied banking, Fintech, algorithmic trading, retail banking, and portfolio theory.
 
 
 The Heikal Department of Management seeks an exceptional applicant whose research complements our strengths in the department while transcending traditional research in finance. The applicant is expected to develop a world-class research portfolio and build a diverse research team in collaboration with business and industry partners, focusing on addressing issues related to emerging markets, with a particular emphasis on the Middle East and Africa regions. Applicants will also be expected to engage in academic and community development services consistent with teaching and research, including ongoing activities in the department, and undertake development projects. All faculty members must be willing to teach introductory courses.
</div>

Assistant, Associate or Full Professor in Finance

Starz Electronics

<div>
 Starz Electronics is an American electronics manufacturing and engineering company with operations in Tunisia, serving customers in Europe, North America, and the Middle East. We specialize in electronics manufacturing services (EMS), including PCBA, cable harnesses, system integration, testing, and engineering support.
 
 
 We are looking for a technically strong engineer based in Egypt to work remotely as a Technical RFQ / Inside Sales Engineer.
 
 This is not a classic sales role. The focus is on engineering understanding, RFQ qualification, and disciplined follow-up, working closely with our engineering and production teams.
 
 You will act as the first technical contact for customers, helping convert inquiries into qualified RFQs, pilot builds, and repeat orders.
</div>

Senior Sales Engineer

Egis in Africa

<div>
 
 Company Description
 
 
 
 Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts the expertise of its 19,500 employees at the service of its clients and develops cutting-edge innovations accessible to all projects. Through its wide range of activities, Egis is a key player in the collective organisation of society and the living environment of citizens all over the world.
 
 
 With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group&rsquo;s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis has long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers.
 
 
 
 Job Description
 
 
 
 We are seeking an Architect to support the preparation of architectural drawings for building projects and contribute to the overall design process.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Prepare and develop architectural drawings (plans, sections, elevations, and details) using AutoCAD and Revit.
 </li>
 <li>
 Assist in producing preliminary and detailed design packages in accordance with project requirements and design guidelines.
 </li>
 <li>
 Coordinate architectural layouts with structural and MEP drawings to resolve clashes and ensure consistency.
 </li>
 <li>
 Update and revise drawings based on design changes, coordination comments, and client feedback.
 </li>
 <li>
 Support the preparation of combined services and coordination drawings under supervision.
 </li>
 <li>
 Ensure drawings follow agreed standards, layers, scales, and naming conventions.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Architecture.
 </li>
 <li>
 2&ndash;3 years of experience in architectural design.
 </li>
 <li>
 Strong skills in AutoCAD and Revit.
 </li>
 <li>
 Good understanding of building detailing and coordination.
 
 </li>
 </ul>
</div>

Architect

Deloitte

<div>
 
 About Deloitte:
 
 When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.
 
 
 
 Our Purpose
 
 
 
 Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
 
 
 Our shared values guide the way we behave to make a positive, enduring impact:
 
 
 <ul>
 <li>
 Lead the way
 </li>
 <li>
 Serve with integrity
 </li>
 <li>
 Take care of each other
 </li>
 <li>
 Foster inclusion
 </li>
 <li>
 Collaborate for measurable impact
 
 
 </li>
 </ul>
 The Legal Counsel &ndash; Assistant Manager will serve as a specialist in corporate affairs lawyer within the Office of the General Counsel, supporting Deloitte Middle East&rsquo;s internal legal, governance, and entity management requirements.
 
 
 
 Key Responsibilities
 
 
 
 
 Corporate Affairs (Primary Focus)
 
 
 
 <li>
 Lead and manage entity-related legal matters including:
 </li>
 <ul>
 <li>
 Company formation, internal restructurings, liquidations, and reorganizations.
 </li>
 <li>
 Entity structuring and restructuring matters, including changes to ownership, partners, directors, managers and authorized signatories.
 </li>
 <li>
 Ongoing entities lifecycle activities.
 </li>
 <li>
 Prepare, review and maintain corporate and governance documentation, including:
 </li>
 <ul>
 <li>
 Draft, review, and manage board, partner, and management resolutions (written, circular and ad hoc).
 </li>
 <li>
 Power of Attorney, authorized signatory mandates and delegations of authority.
 </li>
 <li>
 Corporate approvals required for banking, regulatory and operational purposes.
 </li>
 </ul>
 <li>
 Review and implement amendments to constitutional documents, including:
 </li>
 <ul>
 <li>
 MoAs, AoAs, Bylaws, Partnership Agreements, and internal governance documents.
 </li>
 <li>
 Updates arising from change in law, regulatory requirements or entity restructuring.
 </li>
 <li>
 Coordination of execution, notarization and filing of amended constitutional documents with the respective authority.
 </li>
 </ul>
 <li>
 Statutory and Regulatory Corporate Filings:
 </li>
 <ul>
 <li>
 Ensure ongoing corporate compliance with statutory, regulatory, and internal governance requirements across multiple jurisdictions in the Middle East.
 </li>
 <li>
 Oversee entity records, filings, and corporate databases, ensuring accuracy, consistency, and audit readiness.
 </li>
 <li>
 Coordinate closely with Risk, Compliance, Partner Affairs, and Leadership on firm-wide governance matters.
 
 </li>
 </ul>
 </ul>
 
 Regulatory, Licensing &amp; Compliance
 
 
 
 <ul>
 <li>
 Monitor legislative and regulatory developments affecting corporate structures and professional services firms in the region.
 </li>
 <li>
 Ensure adherence to Deloitte Middle East governance frameworks, global policies, and compliance standards.
 </li>
 <li>
 Support internal reviews, regulatory inquiries, and corporate audits.
 
 
 </li>
 </ul>
 
 Contracting &amp; Leasing (Supporting Capability)
 
 
 
 <ul>
 <li>
 Draft, review, and negotiate commercial contracts, including service agreements, NDAs, supplier agreements, and internal firm arrangements.
 </li>
 <li>
 Provide legal support on leasing matters (office Lease Agreements, amendments, renewals, and terminations).
 </li>
 <li>
 Identify contractual risks and ensure alignment with corporate governance, compliance, and risk management requirements.
 
 
 </li>
 </ul>
 
 General Legal Support
 
 
 
 <ul>
 <li>
 Operate primarily as a corporate affairs and governance lawyer, while providing generalist support on firm internal matters when required, in line with business needs and team priorities.
 </li>
 <li>
 Contribute to the development of standard templates, corporate playbooks, and governance frameworks.
 </li>
 <li>
 Support firm-wide legal initiatives aimed at strengthening operational efficiency, risk control, and regulatory compliance.
 
 
 </li>
 </ul>
 
 Leadership Capabilities
 
 
 
 <ul>
 <li>
 Builds own understanding of our purpose and values; explores opportunities for impact.
 </li>
 <li>
 Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.
 </li>
 <li>
 Understands expectations and demonstrates personal accountability for keeping performance on track.
 </li>
 <li>
 Actively focuses on developing effective communication and relationship-building skills.
 </li>
 <li>
 Understands how their daily work contributes to the priorities of the team and the business.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Law degree (LLB or equivalent) from a recognized university.
 </li>
 <li>
 Minimum 5 years of post-qualification experience with a strong focus on corporate affairs, company secretarial, and governance matters, ideally in a corporate environment, a law firm, a professional services firm, or in-house legal team.
 </li>
 <li>
 Proven experience in:
 </li>
 <ul>
 <li>
 Corporate affairs, governance and entity lifecycle management
 </li>
 <li>
 Company setup, restructuring, and liquidation
 </li>
 <li>
 Regulatory licensing and statutory filings
 </li>
 <li>
 Drafting resolutions, powers of attorney, and corporate documentation
 </li>
 <li>
 Commercial contracts and leasing
 </li>
 </ul>
 <li>
 Experience in a multi-jurisdictional or Middle East regulatory environment is highly desirable.
 </li>
 <li>
 Deep knowledge of corporate law, governance, and regulatory compliance.
 </li>
 <li>
 Strong drafting and document management capabilities.
 </li>
 <li>
 Excellent organizational skills with high attention to detail.
 </li>
 <li>
 Ability to manage multiple corporate matters across jurisdictions.
 </li>
 <li>
 Strong stakeholder management and communication skills.
 </li>
 <li>
 Professional judgment, discretion, and commitment to confidentiality and ethics.
 </li>
 <li>
 Pragmatic, solution-driven approach within a fast-paced professional services environment.
 </li>
 <li>
 Fluency in Arabic and English (written and spoken) is mandatory.
 </li>
 </ul>
</div>

Legal Counsel – Assistant Manager (Corporate Affairs) | Jordan/Lebanon/Egypt

<div>
 
 Company Description
 
 
 
 Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts the expertise of its 19,500 employees at the service of its clients and develops cutting-edge innovations accessible to all projects. Through its wide range of activities, Egis is a key player in the collective organisation of society and the living environment of citizens all over the world.
 
 
 With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group&rsquo;s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis has long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers.
 
 
 
 Job Description
 
 
 
 We are seeking a Senior Mechanical Engineer to lead the design and delivery of mechanical systems for complex buildings and infrastructure projects. The role requires strong technical and design capability, and effective coordination within multidisciplinary teams.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead mechanical design across all stages including Concept, Preliminary, Developed, Detailed, and IFC documentation.
 </li>
 <li>
 Design and review mechanical systems such as HVAC, ventilation, plumbing, drainage, pumping systems, and fire protection in accordance with applicable standards.
 </li>
 <li>
 Prepare mechanical calculations, layouts, schematics, equipment schedules, specifications, and technical reports.
 </li>
 <li>
 Develop and manage mechanical BIM/Revit models and coordinate with architectural, structural, electrical, and other engineering disciplines.
 </li>
 <li>
 Review and evaluate vendor technical submittals and support technical decision-making.
 </li>
 <li>
 Ensure compliance with applicable international codes, standards, and project requirements.
 </li>
 <li>
 Participate in design coordination meetings, workshops, and technical reviews.
 </li>
 <li>
 Support construction-stage activities including responses to RFIs, review of shop drawings, and site technical support as required.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Mechanical Engineering.
 </li>
 <li>
 12&ndash;15 years of experience in mechanical design for buildings, infrastructure, or industrial projects.
 </li>
 <li>
 Strong knowledge of HVAC, ventilation, plumbing, pumping systems, and fire protection design.
 </li>
 <li>
 Proven experience working with BIM/Revit in a multidisciplinary environment.
 </li>
 <li>
 Familiarity with international standards such as ASHRAE, NFPA, CIBSE, EN/BS or equivalent.
 </li>
 <li>
 Good command of mechanical design and calculation tools.
 </li>
 <li>
 Strong coordination, communication, and problem-solving skills.
 
 </li>
 </ul>
</div>

Senior Mechanical Engineer (Design)

The Address Investments

<div>
 
 
 About US
 
 
 
 The Address Investments is a leading real estate company in Egypt and the Middle East. Our team of experts and consultants aims to help clients find their dream homes by offering a variety of developments tailored to suit their budgets. With exclusive focus on properties in Egypt and the Middle East, we are dedicated to helping turn real estate dreams and investments into a rewarding reality. At The Address Investments, we prioritize teamwork and aim to provide a trustworthy brand that sets the standard high in the healthy developing real estate market.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role as a Real Estate Sales Advisor located in New Cairo. The Real Estate Sales Advisor will be responsible for handling clients&rsquo; requests and responding to inquiries. They will provide complete information about the projects chosen by the client to the Real Estate Manager in order to manage the whole process between the client and the development agency and keep the client updated on the latest developments.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any field.
 </li>
 <li>
 Fresh graduates are welcome to apply 0-2 years of experience in the real estate sector.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Ability to maintain a professional approach even in unexpected situations and maintain confidentiality.
 </li>
 <li>
 Ability to multitask with excellent time management skills.
 </li>
 <li>
 Ability to work in a team-oriented environment and willingness to learn new skills as needed.
 </li>
 <li>
 Very Good to Fluent English speakers
 </li>
 </ul>
</div>

Fresh Sales Real state

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