application specialist

customer service associate Jobs in Istanbul

customer service associate

customer service representative Jobs in Istanbul

customer service representative

customer support specialist Jobs in Istanbul

customer support specialist

accounting & collection manager Jobs in Istanbul

accounting & collection manager

contact center professional

Zaren Group

Sa&#287;l&#305;k turizminde faaliyet g&ouml;steren firmam&#305;z&#305;n Call Center b&ouml;l&uuml;m&uuml;ne sat&#305;&#351; temsilcisi olarak g&ouml;revlendirilecek , ileri seviyede ROMENCE bilen &ccedil;al&#305;&#351;ma arkada&#351;&#305; ar&#305;yoruz. Maa&#351;+dolgun prim &#351;eklinde &ccedil;al&#305;&#351;acak.Aranan NiteliklerDiksiyonu d&uuml;zg&uuml;n,G&uuml;lery&uuml;zl&uuml;, enerjik, d&#305;&#351; g&ouml;r&uuml;n&uuml;&#351;&uuml;ne &ouml;nem veren,&#304;leti&#351;imi kuvvetli,Pazarlama, sat&#305;&#351;, m&uuml;&#351;teri ili&#351;kileri y&ouml;netimi konular&#305;nda deneyim sahibi,&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Dil:<ul><li>ROMENCE</li></ul>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;

Romence Call Center Satış Temsilcisi

KiKxxl

<div>Auf einer Wellenl&auml;nge mit unseren Kunden*innen setzen sich unsere rund 3.333 Mitarbeiter*innen an 11 Standorten in Deutschland, der T&uuml;rkei, in Griechenland und dem Kosovo ein, die seit 1999 inhabergef&uuml;hrt sind. Dabei finden wir nicht nur den richtigen Ton f&uuml;r unsere Auftraggeber, sondern pflegen auch einen kurzen Draht zu unseren Mitarbeiter*innen.
<h1 class="jobSectionHeader">Deine Aufgaben</h1>
<ul><li>Du bearbeitest fachkundig telefonisch oder schriftlich eingehende Kundenanfragen im Bereich Festnetz</li>
<li>Du ber&auml;tst Kunden aktiv zu Produkten, Preisen und Tarifen</li>
<li>Du &uuml;bernimmst eigenst&auml;ndig die Reklamations- und Beschwerdebearbeitung</li>
<li>Du bedienst alle Funktionen kundenspezifischer EDV-Systeme</li>
</ul><h1 class="jobSectionHeader">Dein Profil</h1>
<ul><li>Du hast eine sichere Kommunikations- und Ausdrucksf&auml;higkeit in deutscher Sprache (mind. C2-Level)</li>
<li>Du bist zeitlich flexibel sowohl in Schichten als auch am Wochenende zu arbeiten</li>
<li>Du verf&uuml;gst &uuml;ber eine hohe Serviceorientierung und ein ausgepr&auml;gtes Qualit&auml;tsbewusstsein</li>
<li>Du besitzt gute PC-Kenntnisse sowie Interesse an Telekommunikationsprodukten</li>
</ul><h1 class="jobSectionHeader">Dein Gehalt</h1>
<ul><li>Top Gehalt: 1000,- Euro (netto) / pro Monat fix</li>
<li>+ 100&euro; Fahrtkostenzuschuss</li>
<li>+ 100&euro; Essenszuschuss</li>
<li>+ 100&euro; Anwesenheitspr&auml;mie</li>
<li>= Basisgehalt: 1.300,- Euro</li>
<li>Du gestaltest deinen Bonus selbst: durchschnittlich 500,- Euro Bonus / Monat (weit &uuml;ber 1.000,- Euro m&ouml;glich)</li>
<li>Die Auszahlung erfolgt in Euro</li>
<li>Alle Arbeitsstunden werden bezahlt</li>
</ul><h1 class="jobSectionHeader">Wir bieten Dir attraktive Rahmenbedingungen</h1>
<ul><li>Sehr attraktive Verdienstm&ouml;glichkeiten</li>
<li>Seri&ouml;se Kampagnen und Projekte, zu unseren Projektpartnern geh&ouml;ren die gr&ouml;&szlig;ten Telefon-Konzerne Deutschlands und andere DAX-Unternehmen</li>
<li>Ein tolles Arbeitsklima in einem Top-Team #DieBestenKollegenDerStadt</li>
<li>Perspektiven im Kundenservice und F&uuml;hrungskr&auml;fte-Entwicklung auch f&uuml;r Quereinsteiger</li>
<li>Einen verantwortungsvollen Umgang mit Kolleg:innen und Ressourcen in einem inhabergef&uuml;hrten Unternehmen</li>
<li>Einen verl&auml;sslichen &amp; krisensicheren Arbeitsplatz</li>
<li>private Krankenversicherung</li>
</ul>Als Kundenberater*in im Inbound Sales-Projekten profitierst Du von attraktiven Benefits, wie
<ul><li>Gro&szlig;e Firmenfeiern und Teamevents</li>
<li>Div. Incentiveprogramme f&uuml;r alle Call-Center Mitarbeiter*innen</li>
</ul>KiKxxl tritt f&uuml;r ein wertsch&auml;tzendes und vorurteilsfreies Arbeitsumfeld ein, das Talente auf Grund ihrer Leistungen sch&auml;tzt &ndash; unabh&auml;ngig von Alter, ethnischer Herkunft und Nationalit&auml;t, Geschlecht und geschlechtlicher Identit&auml;t, k&ouml;rperlichen und geistigen F&auml;higkeiten, Religion und Weltanschauung, sexueller Orientierung und sozialer Herkunft. Die Anerkennung und die F&ouml;rderung vielf&auml;ltiger Potenziale schaffen wirtschaftliche Vorteile f&uuml;r unsere Organisation.</div>

Çağrı Merkezi Müşteri Temsilcisi- almanca bilen

DME GROUP ILETISIM LTD STI

&#304;leti&#351;im becerileri, ikna kabiliyeti y&uuml;ksek, diksiyonu d&uuml;zg&uuml;n, ak&#305;c&#305; ve d&uuml;zg&uuml;n bir diksiyona sahip,Motivasyonu Y&uuml;ksek,Analitik d&uuml;&#351;&uuml;nme yetene&#287;ine sahip, Ekip &ccedil;al&#305;&#351;mas&#305;na uygun,Sat&#305;&#351; ve sonras&#305; s&uuml;re&ccedil;leri takip edecek,Bilgisayar kullan&#305;m&#305;na hakim,Tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n,Sat&#305;&#351; ve pazarlama konusunda kariyer hedefi olan,Ekip arkada&#351;lar&#305; ar&#305;yoruz.Daha &Ouml;nce &#304;nternet,TV,Su Ar&#305;tma Vb. &Uuml;r&uuml;n sat&#305;&#351;&#305; yapm&#305;&#351; olmal&#305;d&#305;r.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 22.100,00TRY - 50.000,00TRY ayl&#305;kUla&#351;&#305;m/Ta&#351;&#305;nma &#304;mkan&#305;:<ul><li>istanbul'da: &#304;&#351;e ula&#351;&#305;m imkan&#305; olmas&#305; veya &ccedil;al&#305;&#351;maya ba&#351;lamadan &ouml;nce ta&#351;&#305;nmay&#305; planl&#305;yor olmas&#305; gerekir (Zorunlu)</li></ul>E&#287;itim:<ul><li>Lise veya dengi (Tercih edilir)</li></ul>Deneyim:<ul><li>Bilgisayar, &ccedil;agri merkezi: 1 y&#305;l (Zorunlu)</li></ul>

Çağrı Merkezi Musteri Temsilcisi

Str dent

Firmam&#305;z&#305;n &ccedil;a&#287;r&#305; merkezi santral hatt&#305;nda g&ouml;rev almak &uuml;zere, T&uuml;rk&ccedil;e ve &#304;ngilizce dillerine hakim, ileti&#351;im becerileri g&uuml;&ccedil;l&uuml; &ccedil;al&#305;&#351;ma arkada&#351;lar&#305; ar&#305;yoruz.G&ouml;rev Tan&#305;m&#305;:<ul><li>Gelen telefon &ccedil;a&#287;r&#305;lar&#305;n&#305; profesyonel bir &#351;ekilde kar&#351;&#305;lamak</li></ul><ul><li>T&uuml;rk&ccedil;e ve &#304;ngilizce dillerinde do&#287;ru ve anla&#351;&#305;l&#305;r ileti&#351;im kurmak</li></ul><ul><li>&#304;lgili departmanlara y&ouml;nlendirme yapmak</li></ul><ul><li>M&uuml;&#351;teri memnuniyetini &ouml;n planda tutmak</li></ul>&#304;lgilenen adaylar&#305;n yaln&#305;zca whatsapp &uuml;zerinden cv iletmesi rica olunur.&#304;RT&#304;BAT &#304;K M&Uuml;D&Uuml;R&Uuml; AYSUN HANIM 552 880 46 80&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Deneyim:<ul><li>&Ccedil;a&#287;r&#305; merkezi: 1 y&#305;l (Tercih edilir)</li></ul>Dil:<ul><li>ingilizce (Zorunlu)</li></ul>

Çağrı merkezi santral hattı

Firmam&#305;z&#305;n &ccedil;a&#287;r&#305; merkezi santral hatt&#305;nda g&ouml;rev almak &uuml;zere, ileti&#351;im becerileri g&uuml;&ccedil;l&uuml; &ccedil;al&#305;&#351;ma arkada&#351;lar&#305; ar&#305;yoruz.G&ouml;rev Tan&#305;m&#305;:<ul><li>Gelen telefon &ccedil;a&#287;r&#305;lar&#305;n&#305; profesyonel bir &#351;ekilde kar&#351;&#305;lamak</li><li>Do&#287;ru ve anla&#351;&#305;l&#305;r ileti&#351;im kurmak</li><li>&#304;lgili departmanlara y&ouml;nlendirme yapmak</li><li>M&uuml;&#351;teri memnuniyetini &ouml;n planda tutmak</li></ul>&#304;lgilenen adaylar&#305;n whatsapp &uuml;zerinden cv g&ouml;ndermeleri rica olunur.&#304;rtibat: &#304;K M&Uuml;D&Uuml;R&Uuml; AYSUN HANIM +90 552 880 46 80&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Ba&#351;vuru Sorular&#305;:<ul><li>MAA&#350; BEKLENT&#304;N&#304;Z NED&#304;R</li></ul>

Çağrı Merkezi Personeli

Eren Perakende

<div>
 
 For more than 55 years, Eren Perakende has been uniting world-renowned brands with consumers in Turkey. In 1990, the company partnered with Devanlay to begin the licensed production and distribution of Lacoste in Turkey. Since then, Eren Perakende has taken on the distributorship of global brands such as Burberry, Gant, Nautica, and Converse.
 
 
 
 
 
 In 2008, the company launched its own retail concept with Occasion stores, followed by the introduction of the innovative SuperStep store concept in 2012. Embracing a multi-channel strategy in 2020, Eren Perakende expanded its online sales network and redefined the shopping experience through House of SuperStep, transforming retail into an experience-driven model.
 
 
 
 
 
 Expanding its brand portfolio with names like Intersport, SuperKids, Fashfed, United4, Sanal &Ccedil;ad&inodot;r and Heartbeat, Eren Perakende now operates in 25 countries, with over 8,000 employees, nearly 700 stores, and 17 digital platforms.
 
 
 
 
 
 We are looking for an
 
 Customer Relations Manager
 
 to contribute to our premium lifestyle brands in this growth journey.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Manage processes to boost customer satisfaction by ensuring efficient and effective call center operations. Collaborate closely with Business, Product, Operations, and Customer Service teams to deliver a seamless and excellent customer experience.
 </li>
 <li>
 Analyze customer feedback and satisfaction metrics (NPS, CSAT) to identify improvement opportunities and monitor call center performance.
 </li>
 <li>
 Manage communication technologies such as IVR, CRM, call routing systems, and chat platforms to optimize customer interactions.
 </li>
 <li>
 Utilize reporting systems to track performance, analyze trends, and derive actionable business insights.
 </li>
 <li>
 Supervise, train, and motivate call center staff to enhance productivity and job satisfaction.
 </li>
 <li>
 Establish and monitor key performance indicators (KPIs), regularly assessing team and individual performance against benchmarks.
 </li>
 <li>
 Handle customer complaints effectively, developing solution-oriented strategies and implementing continuous improvement initiatives.
 </li>
 <li>
 Oversee projects related to customer relations and call center system enhancements, ensuring timely delivery and adherence to budget.
 </li>
 <li>
 Lead workforce planning and scheduling to optimize resource allocation and service levels.
 </li>
 <li>
 Ensure compliance with company policies, industry regulations, and quality standards.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Minimum 8 years of experience in multi-channel contact center management (phone, email, chat, social).
 </li>
 <li>
 Strong leadership and people management skills with a customer-first mindset.
 </li>
 <li>
 Proven ability to drive process improvements and change management initiatives.
 </li>
 <li>
 Advanced analytical and problem-solving skills; experienced in performance reporting and data-driven decision making.
 </li>
 <li>
 Proficiency in CRM platforms, call center technologies, and MS Office applications.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills in English.
 </li>
 <li>
 Bachelor&rsquo;s degree in a related field.
 </li>
 </ul>
</div>

Customer Relations Manager

Augment Professional Services

<div><h2 class="jobSectionHeader">Site Technical Project Manager &ndash; Physical Security Asset Installation</h2>
APS (Augment Professional Services)<h3 class="jobSectionHeader">
Position Overview</h3>
APS is seeking an experienced Site Technical Project Manager with deep expertise in physical security asset installation to oversee projects in data center and office environments. This role will be responsible for managing the planning, execution, and delivery of security technology integration projects, ensuring alignment with industry standards, stakeholder requirements, and enterprise-level compliance.
The ideal candidate will bring hands-on experience coordinating with specialized security integrators, managing construction or retrofit projects involving physical security systems, and delivering complex projects on time and within scope.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Project Management: Lead site-based physical security installation projects, including planning, scheduling, budgeting, and execution oversight.</li><li>
Security Systems Oversight: Manage deployment of systems such as access control, surveillance (CCTV), intrusion detection, and monitoring platforms in both new builds and retrofit environments.</li><li>
QA/QC &amp; Inspections: Implement standard large-scale construction QA/QC practices, including daily inspections, punch-list management, and issue resolution to ensure work meets design specifications and quality standards.</li><li>
Site Walks &amp; Oversight: Conduct regular site walks to validate installation quality, adherence to safety standards, and progress against schedule.</li><li>
Design Coordination: Work closely with design teams to resolve field discrepancies, manage design clarifications, and ensure installed work aligns with approved drawings and specifications.</li><li>
RFI Management: Oversee the creation, tracking, and resolution of Requests for Information (RFIs), ensuring timely communication between contractors, integrators, and design stakeholders.</li><li>
Stakeholder Communication: Serve as a central point of contact for project stakeholders, facilitating daily coordination meetings, status updates, and priority alignment across cross-functional teams.</li><li>
Vendor &amp; Contractor Management: Oversee integrator and subcontractor performance, ensuring quality, safety, and compliance with schedule commitments.</li><li>
Technical Documentation: Maintain accurate project documentation, including site logs, QA/QC reports, inspection checklists, as-builts, and closeout materials.</li><li>
Risk &amp; Issue Management: Identify project risks and proactively implement mitigation strategies to minimize impact on project timelines and operational environments.</li><li>
Retrofit Expertise: Manage challenges associated with live environment retrofits, ensuring minimal downtime and disruption to operations.</li></ul><h3 class="jobSectionHeader">
Qualifications &amp; Experience</h3><ul><li>
Education: Bachelor&rsquo;s degree in Project Management, Engineering, Construction Management, or related field preferred; equivalent experience considered.</li><li>
Experience:<ul><li>
5+ years in project management roles overseeing physical security system installations.</li><li>
Proven experience with security integrators or companies specializing in access control, CCTV, and physical security asset deployments.</li><li>
Familiarity with data center environments and/or large-scale office projects.</li><li>
Demonstrated knowledge of construction QA/QC processes, site inspections, and RFI management.</li></ul></li><li>
Certifications:<ul><li>
PMP (Project Management Professional) and/or ASIS certifications (PSP, CPP, or similar) strongly preferred.</li></ul></li><li>
Technical Skills:<ul><li>
Strong understanding of physical security installation standards, wiring methods, and integration practices.</li><li>
Proficiency with project management tools (MS Project, Smartsheet, or similar).</li><li>
Knowledge of AutoCAD, construction drawings, and QA/QC documentation workflows is a plus.</li></ul></li><li>
Core Competencies:<ul><li>
Excellent organizational, leadership, and communication skills.</li><li>
Ability to manage multiple complex projects simultaneously.</li><li>
Strong problem-solving and decision-making capabilities in dynamic environments.</li></ul></li></ul><h3 class="jobSectionHeader">
Key Attributes</h3><ul><li>
Strong technical acumen with a hands-on approach to project oversight.</li><li>
Skilled in balancing daily site execution oversight with high-level stakeholder communication.</li><li>
Collaborative leader who can align design, construction, and operations teams effectively.</li><li>
Detail-driven with a commitment to quality, compliance, and operational safety.</li></ul><h3 class="jobSectionHeader">
About APS</h3>
Augment Professional Services (APS) delivers specialized project management and technical expertise to enterprise clients across technology, security, and mission-critical operations. Our consultants bring the experience, certifications, and industry knowledge needed to manage complex projects with precision, compliance, and operational excellence.</div>

Site Technical Project Manager - Global Physical Security Program

Explore 610+ Contact center professional in Istanbul this September. Find roles across top companies and apply now to boost your career.