accounting specialist

customer experience consultant Jobs in Istanbul

customer experience consultant

customer service and supply chain representative Jobs in Istanbul

customer service and supply chain representative

customer service professional Jobs in Istanbul

customer service professional

customer services manager Jobs in Istanbul

customer services manager

customer support specialist

M.B Marketing

Customer Support Specialist in GERMANREMOTE (HOME OFFICE)Salary: USD based salary Working days: Monday-Friday, shift is(10.00-1900) (including lunch and two 15-minute breaks) + some weekends we have overtime on saturday or sunday (we are paying for overtime on weekends) it's not include both saturday and sunday just one day and when you work on one saturday upcoming weekend is totally off.Responsibilities<ul><li>Provide outstanding customer support to clients via phone, email, and live chat.</li><li>Guide clients through technical processes, such as account setup, deposit/withdrawal procedures, and platform navigation.</li><li>Investigate and resolve customer issues in a timely and efficient manner.</li><li>Collaborate with other departments to address complex inquiries and escalate issues as needed.</li></ul>Qualifications<ul><li>Advanced speaking level of German+ English language</li><li>Strong analytical and decision-making skills.</li><li>Excellent communication and interpersonal skills.</li></ul>Let's grow together!Sincerely,&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 35.000,00TRY - 38.000,00TRY ayl&#305;kDil:<ul><li>German (Zorunlu)</li></ul>

Customer Support in German (REMOTE)

Kuehne+Nagel

<div>
 
 It's more than a job
 
 
 
 When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
 
 
 &lrm;
 
 
 Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features.
 
 
 To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).
 
 
 
 How you create impact
 
 
 
 <ul>
 <li>
 Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships
 </li>
 <li>
 Processing customer inquiries and preparing offers
 </li>
 <li>
 Control of order processing from order acceptance to document verification to the completion of the shipment
 </li>
 <li>
 Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services
 </li>
 <li>
 Close cooperation with the operational departments, sales and carriers
 </li>
 <li>
 Expansion of the portfolio of our existing customers, development of new business and acquisition of customers
 
 
 </li>
 </ul>
 
 What we would like you to bring
 
 
 
 <ul>
 <li>
 Completed training as a freight forwarding and logistics services clerk or comparable qualification
 </li>
 <li>
 First professional experience in customer service, ideally in transport and forwarding
 </li>
 <li>
 Confident handling of MS Office programs
 </li>
 <li>
 Independent, team-oriented and service-oriented working style
 </li>
 <li>
 Confident appearance, strong communication skills as well as a high level of service and customer orientation
 </li>
 <li>
 Fluent in Turkish and good written and spoken English skills
 
 
 </li>
 </ul>
 
 What's in it for you
 
 
 
 At Kuehne+Nagel you are always part of a team, but still have control over how you arrange your own work and your own way of achieving success. Present your customers with the products and services of a company that is the global market leader in logistics in many sectors. In return we offer a wide range of continuing professional development opportunities.
 
 
 
 Who we are
 
 
 
 Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
 
 
 As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
 
 
 We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
</div>

Customer Care Specialist Sea Logistics

Paribu

<div>
 
 
 
 About Paribu
 
 
 
 
 
 
 
 Founded in 2017, Paribu has been playing a key role in the development of T&uuml;rkiye&rsquo;s crypto asset ecosystem by delivering innovative blockchain-based products and services. It offers a fast, easy, and secure exchange experience with more than 180 crypto assets.
 
 
 
 
 
 In 2024, Paribu introduced Paribu Custody, one of the few globally digital asset custody solutions tailored for institutional clients. At the same time, Paribu offers a secure self-custody experience for individuals and startups through its next-generation crypto wallet solution, Paribu Self. Beyond its mission to increase blockchain adoption, Paribu is committed to shaping the future by actively supporting
 
 culture, arts, sports,
 
 and
 
 education.
 
 
 
 
 
 
 
 
 Why join Paribu?
 
 
 
 
 
 
 
 Paribu works with
 
 curious, innovative,
 
 and
 
 impact-driven professionals
 
 who are passionate about pushing boundaries and driving technological advancement. It fosters a culture of continuous learning, collaboration, and sharing. Whether you specialise in
 
 technology, design, strategy, operations, or beyond
 
 , you will be part of a team shaping the future of finance.
 
 
 
 
 
 Paribu provides a working environment where ideas turn into reality, and innovation thrives. Here, you'll work alongside talented professionals, tackle exciting challenges, and contribute to meaningful projects that align with Paribu&rsquo;s vision of delivering fast, easy, and secure experiences.
 
 
 
 
 
 
 The impact you&rsquo;ll make
 
 
 
 At Paribu, every team member contributes to building a secure and seamless user experience. As a
 
 Customer Experience Associate Specialist (KYC)
 
 , you will play a key role in ensuring that our user verification processes are both compliant and user-friendly. You will be responsible for:
 
 
 
 
 <ul>
 <li>
 Supporting users through video calls as part of the identity verification (KYC) process
 </li>
 <li>
 Ensuring that all verification procedures are aligned with internal policies and regulatory standards
 </li>
 <li>
 Delivering clear, respectful, and solution-oriented communication to maximize user satisfaction
 </li>
 <li>
 Identifying process inefficiencies and escalating them to the relevant internal teams
 </li>
 <li>
 Contributing to the overall efficiency and reliability of Paribu&rsquo;s customer operations
 </li>
 </ul>
 
 
 
 
 
 Key competencies
 
 
 
 We value a commitment to service quality as much as technical experience. To thrive in this role, you should have:
 
 
 
 
 <ul>
 <li>
 An associate or Bachelor&rsquo;s degree in any field is a must
 </li>
 <li>
 Preferably experienced in the call center, finance, or technology sectors
 </li>
 <li>
 Strong verbal communication skills and a clear, professional speaking manner in Turkish
 </li>
 <li>
 Excellent command of the Turkish language, with a strong focus on diction and clarity
 </li>
 <li>
 Proficiency in written and spoken English
 </li>
 <li>
 A responsible, detail-oriented, and solution-driven mindset
 </li>
 </ul>
 
 
 
 
 
 Additional notes
 
 
 
 Preferably, you are comfortable with the following conditions:
 
 
 
 
 <ul>
 <li>
 Willingness and ability to work in a shift-based model, including a 6-day work week
 </li>
 <li>
 Availability to work from an on-site office environment
 </li>
 <li>
 Ability to start shortly after the hiring process is completed
 </li>
 </ul>
 
 
 
 
 
 
 
 
 The advantages of being at Paribu
 
 
 
 We care about our team&rsquo;s growth and well-being. Here's what you can look forward to:
 
 
 
 
 <ul>
 <li>
 
 Meal allowance
 
 &ndash; Generous support with a flexible meal card.
 </li>
 <li>
 
 Private health insurance
 
 &ndash; Comprehensive coverage for employees, including
 
 spouses and children
 
 .
 </li>
 <li>
 
 Commuting support
 
 &ndash; Financial support for commuting based on your office route.
 </li>
 <li>
 
 S.O.S. leave (10 days)
 
 &ndash; Additional leave days up to 10 days per year for urgent and unexpected matters, apart from annual leave.
 </li>
 <li>
 
 Birthday leave
 
 &ndash; One
 
 extra day off
 
 during your birthday month.
 </li>
 <li>
 
 Language learning support
 
 &ndash; Resources to enhance English communication skills.
 </li>
 <li>
 
 Personal development support
 
 &ndash; Budget for exploring hobbies, attending professional courses, and personal growth.
 </li>
 <li>
 
 Well-being &amp; health platform
 
 &ndash; Access to digital health and wellness services, including mental health support, and well-being resources.
 </li>
 <li>
 
 Relocation allowance
 
 &ndash;Financial support for relocation within a 15-km radius of the Paribu&rsquo;s office.
 </li>
 <li>
 
 Top-tier work equipment
 
 &ndash; High-performance devices and all the essential tools you need to do your best work.
 </li>
 <li>
 
 Cultural events
 
 &ndash; Enjoy
 
 concerts, theater, cinema,
 
 and
 
 sports tickets
 
 through company-sponsored opportunities.
 </li>
 </ul>
 
 
 
 
 
 The hiring journey
 
 
 
 From application to onboarding, here's a step-by-step look at your journey with Paribu.
 
 
 
 
 
 
 1. Application:
 
 Submit your application online.
 
 
 
 2. Initial screening:
 
 People Team reviews your resume.
 
 
 
 3. Interview process:
 
 Meet with hiring managers and team members.
 
 
 
 4. Assessment tests / Case study:
 
 Complete a case study or technical test to help us better understand your problem-solving and technical skills.
 
 
 
 5. Offer &amp; onboarding:
 
 If it&rsquo;s a great fit, you will be welcomed on board.
 
 
 
 
 
 
 Application process
 
 
 
 Should you have already applied, here are two essential facts about the process:
 
 
 
 
 <ul>
 <li>
 While we carefully review every application, only candidates whose profiles best align with the role will be contacted. We appreciate your understanding on this matter.
 </li>
 <li>
 All applications received by Paribu are treated equally, without prejudice to age, gender, religion, race, disability, or marital status, in full compliance with personal data protection principles.
 </li>
 </ul>
 
 
 
 
 In accordance with applicable data protection regulations, please note the following:
 
 
 
 
 
 I have been informed that my personal data is processed by Paribu Teknoloji A.&Scedil;. (&ldquo;Paribu&rdquo; or &ldquo;Company&rdquo;) through the &ldquo;Paribu Teknoloji A.&Scedil;. Clarification Text on the Protection of Personal Data for Employee Candidates&rdquo; prepared as part of the job application process of employee candidates and in accordance with the Personal Data Protection Law No. 6698.
 
</div>

Customer Experience Associate Specialist (KYC)

Insider.

<div>
 Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
 
 
 
 About Us
 
 
 
 We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing&mdash;offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
 
 
 We have just celebrated our
 
 $500M Series E
 
 funding round, led by
 
 General Atlantic
 
 . Before this, we&rsquo;ve unlocked unicorn status following our
 
 Series D
 
 round. We are backed by top-notch investors, including
 
 Sequoia Capital, QIA, Riverwood,
 
 and
 
 Endeavor Catalyst
 
 , and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L&rsquo;Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.
 
 
 Having unlocked unicorn status, Insider was congratulated for becoming one of the only
 
 woman-founded, women-led
 
 
 B2B SaaS unicorns
 
 in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in
 
 The Top 1% of all software companies worldwide in G2&rsquo;s 2024 Software Awards
 
 , and
 
 named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and
 
 
 Monday.com
 
 . According to G2&rsquo;s Spring&rsquo;24 reports. Insider is also the
 
 #1 G2 Leader in 6+ categories
 
 , including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.
 
 
 When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.
 
 
 Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.
 
 
 Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners &amp; problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. They are creative and innovative when it comes to implementing best practices, they are strategists and methodological approachers, have their eyes set to converge on the ultimate goal that is the customers&rsquo; success in all of the 25 regions. They are top-notch when it comes to forming relationships and stakeholder management. They are the perfect combination of people-driven and data-driven as they thrive on analytical thinking, analysis, and collaboration simultaneously. They are constant impact makers, constant developers, always eager to climb the steps of their career in this ever-growing multinational environment. We were a company made of 6 tiny desks when we started, so we never forget how important our hard work and dedication are. Until now it has been an inspiring story on our side, so we wanted to let you in on it. The rest? The rest is just this paragraph minimized into some bullet points on what we offer &amp; what we expect. But that&rsquo;s the thing that makes the difference between storytellers &amp; story makers; the things that grab your soul.
 
 
 
 As a Technical Support Specialist in Insider day in and day out you will;
 
 
 
 <ul>
 <li>
 play a crucial role in the Customer Success Team that owns technical relationships with our partners using our products and services,
 </li>
 <li>
 become an excellent communicator while mastering problem-solving skills,
 </li>
 <li>
 work in coordination with the Customer Success Managers and be primarily responsible for supporting seamless experience for our partners,
 </li>
 <li>
 troubleshoot technical issues, find resolutions for partner requests, review partner queries, and find creative solutions that streamline their requirements and leverage knowledge to help partners get over technical struggles while expanding to the Insider platform,
 </li>
 <li>
 contribute to building innovative products by advocating for partners by taking their feedback and sharing it with the Product team to improve processes and product offerings,
 </li>
 <li>
 meet important SLAs like response time and the lead time for issue resolutions which is an important aspect
 
 
 
 </li>
 </ul>
 
 We want you to join us while we are taking a step into the future if you;
 
 
 
 <ul>
 <li>
 have a Bachelor&rsquo;s Degree in Business, Communication, Programming, or Engineering related fields,
 </li>
 <li>
 have 1+ years of experience in supporting a software product, ideally in SaaS or experience in MIS or Software Development teams,
 </li>
 <li>
 have fluency in written and verbal English and Turkish,
 </li>
 <li>
 have a high sense of responsibility and accountability,
 </li>
 <li>
 are able to provide timely responses and follow up systematically,
 </li>
 <li>
 are a natural problem solver with a positive attitude and love for helping others succeed,
 </li>
 <li>
 have good debugging/troubleshooting skills,
 </li>
 <li>
 know your way around HTML, CSS, or other programming languages, would be a plus
 
 
 
 </li>
 </ul>
 
 While we are conquering the world, we are offering you;
 
 
 
 <ul>
 <li>
 A chance to work in an international, diverse, and inclusive environment,
 </li>
 <li>
 "Tech Talks" with famous and groundbreaking people from the software world,
 </li>
 <li>
 To be part of an industry that&rsquo;s shaping the future of customer experiences. Don't believe us? Just ask Google,
 </li>
 <li>
 Access and opportunity to gain a limitless network all over the globe,
 </li>
 <li>
 Access to many hard and soft skills pieces of training to help you improve and challenge yourself,
 </li>
 <li>
 access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge,
 </li>
 <li>
 A space to share your skills through training sessions and workshops if you wish. Sharing is caring!
 </li>
 <li>
 Inclusive Private Health Insurance,
 </li>
 <li>
 Smart Work Model side benefits to support food and bill expenses,
 </li>
 <li>
 The team activities that are bursting with fun,
 </li>
 <li>
 No Dress Code! This is a fast and innovative startup, you can wear whatever you want
 
 
 
 </li>
 </ul>
 We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
 
 
 Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!
</div>

Technical Support Specialist (Fresh Grad)

SupportYourApp

<div>Passionate about the world of tech?
What if you had a chance to be a part of the world&rsquo;s leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let&rsquo;s see what it takes
What you will do:<ul>
<li>Provide exceptional customer support via chats and emails</li>
<li>Build positive and long-lasting relationships with customers</li>
<li>Meet team KPIs</li>
<li>Always be up-to-date with cutting-edge technology</li>
<li>Securely work with customers&rsquo; sensitive information</li>
<li>Apply the latest and greatest customer happiness practices</li>
<li>Maintain working knowledge of our client&rsquo;s products and services</li>
<li>Communicate with developers and other departments of various IT companies</li>
</ul>What you need to succeed in this role:<ul>
<li>Native Kazakh, and English B2 communication skills</li>
<li>At least 6 months of experience in a customer support role</li>
<li>Personal or professional experience in crypto is a must</li>
<li>Analytical and research skills</li>
<li>Positive and responsible attitude</li>
<li>Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload)</li>
</ul>Will be a great plus:<ul><li>
Experience with CRM systems</li></ul>
Benefits and Perks:<ul>
<li>Flexible schedule</li>
<li>Opportunity to work fully remotely</li>
<li>Inclusive international environment</li>
<li>Compensation in USD</li>
<li>Good bonuses for referring friends</li>
<li>Paid intensive training and probation</li>
<li>Work-life balance</li>
<li>Responsive management interested in your growth and long-lasting cooperation</li>
<li>Greenhouse conditions for self-development</li>
<li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we&rsquo;ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: www.supportyourapp.com
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.</div>

(fluent Kazakh) Customer Support Consultant, crypto (Turkey, remotely)

mb marketing

We are a successful, progressive company in the field of financial sphere that is looking for the highly motivated customer support representatives with compliance skills.No sales, no marketing tactics &ndash; support and care only.We are primarily focused on over the phone, emails and chats assistance. All the tasks are performed in the CRM system, developed in the company according to company`s needs.Our goal is to provide expert assistance to all clients we contact.Benefits of working with us:* Monthly bonus structure.* Promotion goals. The company gives the option to the agents with the high working skills, to become part of the Management team, with additional benefits as medical insurance lunch and taxi compensation etc.* Opportunities to develop social and personal interaction skills. Our team is multicultural thus we welcome communication with the native speakers from different parts of the world.* No experience necessary. All the customer support agents before starting to work themselves, have the personal training with the Team Leader, who will give all the necessary information and will assist in case of any difficulty.If you want to become a part of our fast-growing team, The requirements are:* High Level spoken and written Language* Computer literacy* Must be 18 years old or olderThe role details:* Full time occupation (8 working hours, 1 hour lunch break and two 15 minutes breaks)* Monday &ndash; Friday scheduled midday shifts. Overtime and weekend shifts are extra paid&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 40.000,00TRY - 45.000,00TRY ayl&#305;k

CUSTOMER SUPPORT AGENT (SPANISH SPEAKER)

<div>At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
This Position reports to:
Customer Support Team Leader<div> 
Your role and responsibilities
 
 
The work model for the role is: remote 
You will be mainly accountable for:<ul><li>
Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinating with other ABB local and global departments</li><li>
Responsible for prepare robot offers/agreements with salesperson</li><li>
Following-up prepared offers, placing orders on SAP system, preparing documents for reporting</li><li>
Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.Responsible for all Robotic Business&rsquo;s invoices</li><li>
Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts</li><li>
Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management</li></ul></div><div>
Qualifications for the role
<ul><li>Bachelor's degree from related fields</li><li>
Demonstrated skills in working effectively with people with diverse backgrounds; both inside the plant environment and with external contacts</li><li>
Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook. Salesforce, SAP</li><li>
Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential</li><li>
Strong communication skills are necessary to work effectively with the management group, hourly employees, vendors and with end customers</li></ul></div>
Exciting Career Opportunity in Robotics
This role is part of ABB&rsquo;s Robotics business, which is preparing to become an independent company. By joining us now, you&rsquo;ll be part of a dynamic and fast-paced organization at the forefront of robotics innovation. As we transition into a separate entity outside the ABB Group, you&rsquo;ll have the chance to shape the future, grow your career, and work alongside world-class experts in a more agile and entrepreneurial environment.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.</div>

Sales Support Specialist

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