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(hebrew & english) customer support consultant, hospitality (remote) Jobs in Istanbul

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cost controlling assistant specialist / specialist Jobs in Istanbul

customer care representative Jobs in Istanbul

customer care representative

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customer support specialist

SIEGWERK

<div><div>Our Benefits &ndash; What We Offer You?</div><ul><li>
Employer-Paid Private Pension Plan (BES) &ndash; Full employer contribution to support your long-term financial well-being.</li><li>
Additional Leave Days &ndash; Including birthday leave, moving day leave, and administrative leave to support work&ndash;life balance.</li><li>
Employee Well Being &amp; Support Programs &ndash; Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.</li><li>
Global Learning Platform &ndash; Siegwerk Learning Hub &ndash; Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</li><li>
Social Benefits &ndash; Marriage allowance, child allowance, and an annual Ramadan market gift card.</li><li>
Corporate Benefits Platform &ndash; Exclusive discounts and special offers from partner brands.</li><li>
Multisport Card &ndash; Access to a wide network of gyms, studios, and wellness facilities at a discounted rate</li></ul><div></div><div> 
Your Tasks &ndash; What You can expect as Customer Service Specialist?</div><ul><li>
Handle inquiries, orders up to invoicing, coordination of deliveries and returns, handle consignment stock orders and
</li><li>charging thereof, invoicing managing receivables including reminders etc.</li><li>
Monitor contract conditions, payment terms and sales figures as well as accruals for bonus</li><li>
Handle credit notes, bonus, statistics, market- and customer analysis</li><li>
Deal with customers for order processing issues</li><li>
Ensure claims management and coordination with technical and sales managers</li><li>
Ensure continuous customer data management / active participation in maintaining customer contacts</li><li>
Provide support to the sales and technology managers handling and coordinating a variety of situations</li><li>
Deal with promptly and efficiently customer correspondence, also in foreign languages incl. reporting</li><li>
Ensure sales measures (e. g. price increase) are aligned</li><li>
Provide price calculations / preparations &ndash; coordination of prices within customer group; prepare and send quotations</li><li>
Manage the returnable containers</li><li>
Prepare sales presentations under direction of sales managers/technology managers</li></ul><div></div><div> 
Your Profile &ndash; What do You bring as Customer Service Specialist?</div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>3-5 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Experience in export sales operations</li><li>
Knowledge of sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>SAP knowledge is a must</li><li>
Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul></div><div></div>

Customer Service Specialist

Goodyear

<div><div>About Goodyear
</div><div><div><div><div><div><div><div><div><div>We&rsquo;re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we&rsquo;re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you&rsquo;re ready to embrace change and make an impact in your career, let&rsquo;s go.
Why This Role Matters
As a Customer Care Representative, you will play an important role in creating positive customer experiences and building long-term customer trust. By partnering with colleagues across functions and supporting customers through claim resolution processes, you will help ensure high-quality service while contributing to continuous improvements in the way we work.
What You'll Do
<ul><li>Support customers throughout the claims and issue resolution process, ensuring a positive and seamless experience.
</li><li>Collaborate with Sales, Supply Chain, and Quality teams to facilitate timely and effective resolution of customer claims and quality notifications.
</li><li>Manage return inquiries through the QM return management module and coordinate approvals with relevant stakeholders.
</li><li>Monitor service performance and support KPI tracking through established tools and systems.
</li><li>Build strong working relationships across teams to ensure consistent communication and customer-focused solutions.
</li><li>Contribute to local and regional initiatives that improve processes, simplify ways of working, and enhance service quality.
</li></ul>What You'll Bring
<ul><li>Bachelor&rsquo;s degree in Business, Economics, Social Sciences, or a related field.
</li><li>3&ndash;5 years of experience in Supply Chain, Customer Service, Call Center, Complaint Management, or After-Sales functions.
</li><li>Proficiency in Microsoft Office applications
</li><li>Fluency in English
</li><li>Strong written and verbal communication skills, with the ability to build positive relationships with customers and colleagues.
</li><li>A collaborative mindset and willingness to support team goals while taking initiative when needed.
</li><li>Experience with SAP R3 transactions and knowledge of the automotive industry is an advantage.
</li></ul>We welcome applicants from a wide range of backgrounds and experiences. Even if you don&rsquo;t meet every listed qualification, we encourage you to apply.
#LI-NF1 #LI-Hybrid 
</div></div></div></div></div></div></div></div></div> 
Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
 
 
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.</div>

Customer Care Representative

Eurofragance SLU

<div>
 
 
 Ever dreamed of working where fragrances tell stories?
 
 
 At Eurofragance, we don&rsquo;t just create fragrances &mdash; we create experiences. With passion, excellence and bold entrepreneurial spirit, we&rsquo;re growing fast and want you to grow with us.
 
 
 Join a global team headquartered in Barcelona, with offices in Dubai, Singapore, Mexico, Turkey, India&hellip; and more!
 
 
 Here, your work truly matters &mdash; and so do you.
 
 
 
 🎯 What's your mission?
 
 
 
 Provide best-in-class and timely customer and sales operational service to the Eurofragance Turkey customer portfolio, maintaining a solution-oriented approach and working closely with the Customer Service &amp; Logistics Manager.
 
 
 
 🛠️Here&rsquo;s what you&rsquo;ll be rocking every day
 
 
 
 <ul>
 <li>
 Deliver the highest quality service to customers in Turkey by handling customer requests in a timely and professional manner.
 </li>
 <li>
 Create customer sample requests using the project management software and SAP.
 </li>
 <li>
 Follow up on client project deadlines in close coordination with the commercial teams to support the smooth running of the sales cycle.
 </li>
 <li>
 Resolve customer queries and proactively anticipate potential improvements through clear and timely communication with relevant stakeholders.
 </li>
 <li>
 Coordinate the shipment and delivery of fragrance samples for client visits in collaboration with Development and Technical teams.
 </li>
 <li>
 Provide customers with all required regulatory documentation, liaising directly with the Regulatory Department.
 </li>
 <li>
 Register and track customer non-conformities.
 </li>
 <li>
 Maintain and update customer master data in SAP.
 </li>
 <li>
 Follow up on import order processes and daily local shipments, ensuring the timely delivery of both international and local orders (future responsibility).
 
 
 </li>
 </ul>
 
 ✅ What you need to shine in this role
 
 
 
 <ul>
 <li>
 University degree in Chemical Engineering, Business Management, International Trade, etc.
 </li>
 <li>
 Languages: high level of English, native or high proficiency in Turkish.
 </li>
 <li>
 2 years of experience in a similar role, preferably within global companies in an industrial or manufacturing environment.
 
 
 </li>
 </ul>
 
 ✨ What do we offer you at Eurofragance?
 
 
 
 Much more than just a job! Take a look at everything we&rsquo;ve prepared for you:
 
 
 <ul>
 <li>
 Stability and growth in a solid company in full expansion.
 </li>
 <li>
 International environment with a multicultural team and language practice.
 </li>
 <li>
 Flexible start time and remote work 2 days/week (after passing the trial period and as long as the role is eligible for remote work).
 </li>
 <li>
 Medical insurance for your peace of mind.
 </li>
 <li>
 Food allowance to support your daily meals.
 </li>
 <li>
 Transport allowance to help cover commuting costs.
 
 
 </li>
 </ul>
 
 🌍 Why Eurofragance?
 
 
 
 We believe in diversity and in creating a space where everyone feels welcome &mdash; regardless of gender, age, background, orientation, or ability.
 
 
 We&rsquo;re also deeply committed to sustainability: reducing our carbon footprint, enhancing energy efficiency and cultivating environmental respect.
 
 
 By joining us, you become part of a company that actively works to make a positive impact on the planet &mdash; and on people.
 
 
 
 Ready to join us on this sensorial adventure? 🌍
 
</div>

Customer Service Specialist – Turkey

Conectys

Full job descriptionThis role follows a hybrid model &mdash; day shifts are office‑based, while night shifts are performed remotely.As a Customer Support Representative, you will play a key role in delivering an exceptional customer experience for one of the world&rsquo;s leading cryptocurrency trading platforms, as part of a global project delivered by Conectys.You will be at the frontline of customer interactions, supporting users through live chat and email, while helping ensure smooth daily operations and continuous service improvement within a fast‑paced fintech / crypto environment. This role requires accuracy, analytical thinking, and a genuine interest in financial markets and crypto‑currency products, while offering space for learning, growth, and long‑term career development.With over 3,000 employees across multiple sites worldwide, Conectys is one of the fastest growing BPOs on the market, delivering multilingual outsourcing services to customers across Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare, and many more. Here at Conectys, we work together to support each other in a common interest, making our customers&rsquo; success our own success.Within your role, you will:<ul><li>Assist customers with inquiries via live chat or email, in Turkish</li><li>Ensure an efficient, accurate, and high‑quality customer service experience</li><li>Be well equipped with the platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditions</li><li>Diligently manage and follow up on inquiries or complaints from current and prospective users</li><li>Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management</li><li>Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner</li><li>Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes</li></ul>Job RequirementsWhat will make you successful for the role:<ul><li>Turkish proficiency as close to native level &mdash; able to confidently support users on complex, written interactions related to financial and crypto products (reading &amp; typing mandatory)</li><li>English proficiency as close to native level</li><li>Preferably 2&ndash;4 years of customer service experience, trained in frontline operations (Live Chat &amp; Email)</li><li>Experience working with financial institutions, fintech platforms, trading environments, or cryptocurrency products is a strong advantage</li><li>Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM‑related fields is preferred</li><li>Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics</li><li>Passion to develop knowledge and a long‑term career in fintech / crypto‑currency trading firms</li><li>Team player, committed and self‑driven, with the ability to respond positively and professionally to user requests</li><li>Ability to perform 5 days&rsquo; shift work, including weekends and public holidays on a 24/7 schedule</li><li>Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid modelSounds good? Find out what you can get:</li><li>Exposure to a global crypto‑currency leader , supporting an international user base</li><li>A challenging fintech environment where accuracy, learning, and initiative are encouraged</li><li>Opportunity to develop valuable expertise in crypto‑currency trading platforms and financial products</li><li>International exposure and collaboration with distributed, multicultural teams</li><li>Competitive compensation and benefits aligned with experience and shift patterns</li><li>A growing project where your contribution and expertise are visible</li><li>Developed Learning &amp; Development programs to support your growth</li></ul>We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical or mental disability, or background.Work Location: Hybrid in IstanbulJob Type: Full-timeWork Location: Hybrid remote in Istanbul

Customer Support Representative with Turkish – Crypto Platform (Chat & Email)

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
At Amazon we&rsquo;re on the lookout for the curious, those who think big and accept challenges, willing to come build the future with us. 
 
Amazon Vendor Services (AVS) is a paid Business-to-Business (B2B) service that aims to help strategic brands partner with Amazon to grow their business. 
 
As a Brand Specialist, you will gain 360-degree exposure to all areas of e-commerce at Amazon T&uuml;rkiye, owning the relationship with your brand and structuring with them a short and long term strategy oriented at brand&rsquo;s growth and Customer Satisfaction. You will act as consultant driving selection and promotional activities, monitor and work on success metrics on a daily basis, and ensure the brand&rsquo;s experience of the AVS demonstrates our customer obsession.
 
 
Furthermore, you will be working together with different stakeholders to implement new ideas and processes within Amazon T&uuml;rkiye &amp; Europe, such as (Product) Category Management, Supply Chain management, Finance and Marketing; developing your skills and future career. 
 
Could you embrace the challenge of being a Brand Specialist at Amazon? Are you looking for a diverse and international environment? Amazon offers you the chance to build up your own network on a European level by participating in community events such as team activities or by joining some of our affinity groups. Being a Brand Specialist is the starting point to accelerating your professional growth within a global leader in e-commerce.
 
 
Come build the future with us! 
 
Key job responsibilities 
<ul><li>Core Service: Use your knowledge in deep data analytics to identify T&uuml;rkiye industry opportunities and provide recommendations to improve overall business performance through the use of Amazon programs to drive long term benefit.</li><li>Availability &amp; Operational Excellence: Drive EU Supply Chain operational excellence initiatives by reducing costs, defects, lead times, and by managing stock in our fulfilment centre.</li><li>Promotion &amp; Funding: Provide recommendations for the brand&rsquo;s marketing and advertising campaigns to promote new products, increase traffic and improve conversion. Plan, implement and manage promotional activities for Amazon events such as Prime Day where you will help your brands to generate sales. On top of that, you will drive brand weeks with you vendors and work closely with Amazon Advertising to explore further marketing opportunities we have.</li><li>Selection &amp; IDQ: Help grow selection by managing the launch of new products and improving discoverability. You will identify product gaps, onboard the new products and be responsible for the ramp up of these products, as well as improve the customer journey on Amazon (i.e.: performing walk the store session, competitor benchmarking, create enhanced content on detail pages).</li></ul> 
A day in the life 
Interested in what a day in life of a Brand Specialist looks like? Check out the following videos to gain more insight into the role and team: 
 
1) Brand Specialists at Amazon - Jump Right In: https://www.youtube.com/watch?v=C4wafOkhayA 
2) Brand Specialists at Amazon. What do they do? https://www.youtube.com/watch?v=fYaySG_trNY</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Bachelor&rsquo;s Degree</li><li>Fluency in English and Turkish</li><li>Professional (non-internship) experience in Marketing, Sales, Buying, Project Management, Supply Chain or Consulting.</li><li>Knowledge in MS Office programs (e.g. Excel, PowerPoint)</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Master's Degree</li><li>Strong business acumen and analytical skills</li><li>Knowledge of a third language</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Brand Specialist, Amazon Vendor Services (AVS)

Pearson

<div>Geo Advanced Role specialist for T&uuml;rkiye:
The Advanced Specialist, Geo Marketing will lead the development and execution of market-focused initiatives across the PTE and Institutional in T&uuml;rkiye. The role serves as the local marketing lead, translating regional strategies into market-relevant actions that strengthen customer engagement, support business growth, and enhance channel performance.
This position requires strong commercial and marketing acumen, the ability to influence cross-functional stakeholders, and a deep understanding of market dynamics. This is a regional role that will work closely with sales, Channel Management and Global marketing teams Marketing to identify opportunities, develop account and market plans, and drive execution of initiatives.
The position does not have direct people management responsibility but is expected to provide leadership and coordination across multiple stakeholders and projects within the Turkish market.
Key Responsibilities
<ul><li>Serve as the primary marketing contact for T&uuml;rkiye across regional and local stakeholders.
</li><li>Execute local brand and marketing initiatives that strengthen awareness and understanding of Pearson's value proposition.
</li><li>Ensure consistent execution of brand guidelines across all customer-facing activities and materials.
</li><li>Lead the localization and adaptation of global and regional marketing collateral for the Turkish market.
</li><li>Coordinate market-facing communications, thought leadership opportunities, and customer engagement activities.
</li><li>Support market presence through conferences, industry events, institutional forums, and partner activities.
</li><li>Support sales and channel teams through the execution of market activation initiatives that generate customer engagement and business opportunities.
</li><li>Develop and execute segment-specific marketing activities aligned to PTE and Institutional.
</li><li>Partner with sales teams to prioritize opportunities, support customer journeys, and strengthen conversion efforts.
</li><li>Support and collaborate with strategic distributors to implement local marketing and customer engagement plans.
</li></ul>Required
<ul><li>Bachelor's degree in Marketing, Business, Economics, or a related field.
</li><li>4&ndash;7 years of experience in marketing, trade marketing, market development, customer marketing, channel marketing, or a similar commercial role.
</li><li>Experience working with distributors, institutional customers, or channel partners.
</li><li>Strong analytical and business planning capabilities.
</li><li>Demonstrated ability to manage multiple stakeholders and influence across functions.
</li><li>Strong communication, presentation, and project management skills.
</li><li>Fluency in Turkish and English.
</li></ul>Preferred
<ul><li>Experience leading market-level initiatives within an international organization.
</li><li>Experience supporting account planning and business growth strategies.
</li><li>Knowledge of the Turkish education, assessment, learning, or institutional landscape (if applicable).
</li><li>Experience working in matrix organizations with regional and global stakeholders.
</li></ul>Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Marketing
Job Family: GO_TO_MARKET
Organization: Corporate Marketing &amp; Communications
Schedule: FULL_TIME
Workplace Type: Remote
Req ID: 24582</div>

Advanced Specialist, Geo Marketing

YO IT Consulting

<div>
 
 Job Description
 
 
 
 
 Job Title:
 
 Word and PDF Experts
 
 
 
 Job Type:
 
 Contract
 
 
 
 Location:
 
 Remote
 
 
 
 Job Summary:
 
 In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required &mdash; your domain knowledge is what matters.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Conduct comprehensive document review, editing, and formatting in Word and PDF, ensuring adherence to industry and client-specific standards.
 </li>
 <li>
 Manage tracked changes, comments, and version control effectively across large and complex files.
 </li>
 <li>
 Create, edit, and fill dynamic forms and templates tailored to diverse professional needs.
 </li>
 <li>
 Execute precise data extraction and consolidation from Word and PDF documents.
 </li>
 <li>
 Collaborate with cross-functional teams to deliver accurate, timely, and confidential document solutions.
 </li>
 <li>
 Implement and enforce document workflows for legal, regulatory, and compliance-driven projects.
 </li>
 <li>
 Train and support stakeholders on advanced Word and PDF functionalities and best practices.
 
 
 </li>
 </ul>
 
 Required Skills And Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3+ years&rsquo; experience working intensively with Word and PDF tools in professional settings.
 </li>
 <li>
 Advanced proficiency in document formatting, tracked changes, reviews, and markup.
 </li>
 <li>
 Exceptional written and verbal communication skills, with acute attention to detail.
 </li>
 <li>
 Master&rsquo;s, PhD, or JD degree in a related field (e.g., law, healthcare, academia, public policy, finance).
 </li>
 <li>
 Track record of supporting Fortune 500 clients or similarly complex/regulated environments.
 </li>
 <li>
 Ability to manage confidential information and sensitive materials discreetly.
 </li>
 <li>
 Self-motivated, adaptable, and effective working independently in a remote, deadline-driven environment.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience working in specialist roles such as legal professionals, healthcare administrators, academic researchers, government consultants, or finance/real estate operations.
 </li>
 <li>
 Proficiency in advanced PDF features (form fields, digital signatures, secure document handling).
 </li>
 <li>
 Portfolio demonstrating high-impact Word and PDF project delivery.
 </li>
 </ul>
</div>

Word and PDF Experts - Remote

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