customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer service specialist Jobs in Istanbul

customer service specialist

product specialist

customer payment and credit services specialist Jobs in Istanbul

customer payment and credit services specialist

customer service & supply chain representative Jobs in Istanbul

customer service & supply chain representative

customer support specialist

Customer Support Specialist

Nilfisk

<div><div>We are seeking a dedicated and customer-focused Customer Care Assistant Specialist to join our team. The role is responsible for providing excellent customer support through various channels, resolving issues promptly, and ensuring a positive customer experience.</div><div></div><div>
Key Responsibilities</div><ul><li><div>
Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.</div></li><li><div>
Troubleshoot and resolve customer issues, escalating complex cases to higher-level support when necessary.</div></li><li><div>
Provide guidance and education to customers on product features, usage, and troubleshooting steps.</div></li><li><div>
Accurately document customer interactions and maintain updated records in the CRM system.</div></li><li><div>
Collect customer feedback and communicate insights to relevant departments to improve products and services.</div></li><li><div>
Maintain knowledge of company products, policies, and procedures to deliver effective solutions.</div></li><li><div>
Collaborate with cross-functional teams (sales, technical support, operations) to ensure seamless customer care.</div></li></ul><div></div><div>
Qualifications &amp; Skills</div><ul><li><div>
High school diploma or equivalent; a bachelor&rsquo;s degree is a plus.</div></li><li><div>
Proven experience in customer service, call centers, or related roles.</div></li><li><div>
Strong verbal and written communication skills.</div></li><li><div>
Proficiency with CRM systems (e.g., Salesforce, Zendesk, Freshdesk) and Microsoft Office/Google Workspace.</div></li><li><div>
Ability to multitask, prioritize, and manage time effectively.</div></li><li><div>
Strong problem-solving abilities with patience and empathy.</div></li><li><div>
Team player with a positive attitude and willingness to learn.</div></li></ul><div></div><div>
What We Offer</div><ul><li><div>
Competitive salary and benefits package.</div></li><li><div>
Opportunities for career growth and advancement.</div></li><li><div>
Training and development programs.</div></li><li><div>
A supportive and collaborative work environment.</div></li></ul><div></div><div>
Let&rsquo;s create a cleaner future together</div><div></div><div><div>
Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength &ndash; as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.</div><div>
Are you ready to make a change for a cleaner future?</div><div></div><div>
We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.</div></div></div><div></div>

Customer Care Assistant Specialist

Lavixo

<div><div><b>Company Description:</b></div><div>
Lavixo, an innovative organization in the finance sector, has established a strong reputation. With a large team of dedicated professionals, we provide investment consulting and customized service solutions that prioritize customer satisfaction, delivering high-quality service tailored to each client's unique needs. We are currently recruiting Customer Support Specialists to join our team and provide customer service across our group companies, seeking individuals passionate about delivering exceptional support in multiple languages.</div><div></div><div><b><br>
Role Description:</b></div><div>
This is a fulltime onsite role for a Account Manager As a Customer Support Specialist, you will engage with clients across our group companies. You will use contact center technologies to enhance client experiences and maintain high levels of satisfaction.<br>
<br>
<b>You will be responsible for:</b></div><ul><li>
Handling inbound and outbound calls.</li><li>
Responding to customer inquiries and requests professionally.</li><li>
Delivering excellent customer service to meet performance goals.</li></ul><div></div><div><b><br>
What We Offer:</b></div><ul><li>
Competitive salary and performance bonuses.</li><li>
A professional and supportive work environment.</li><li>
Opportunities for growth and career advancement.</li></ul><div></div><div><b><br>
Requirements:</b></div><ul><li>
Korean in professional level.</li><li>
Proficiency in English (professional working level).</li><li>
Preferably residing in Istanbul with a residence permit.</li></ul><div></div><div><b><br>
Qualifications:</b></div><ul><li>
Language proficiencies.</li><li>
Customer satisfaction and solution-oriented approach.</li><li>
Strong communication skills and preference for teamwork.</li><li>
Proficiency in MS Office.</li><li>
Previous experience in customer support is a plus.</li></ul><div></div><div><br>
We will provide more details about the position during the interview process.</div><div></div><div><b><br>
Learn more about us:</b></div><div>
Visit our website: https://lavixo.com/</div><div></div><div><br>
Join our team and become part of a leading company in customer service excellence!</div><div><b>
Biz Kimiz?</b><br>
</div><div>
2011 y&#305;l&#305; itibariyle Ukrayna&rsquo;da ve 2019 y&#305;l&#305; itibariyle &#304;stanbul/Sar&#305;yer&rsquo;de bulunan ofisimizde online finans alan&#305;nda m&uuml;&#351;terilerimize destek hizmeti vermekteyiz.Herg&uuml;n 200&rsquo;den fazla &ccedil;al&#305;&#351;an&#305;m&#305;z ilgili dilde m&uuml;&#351;terilerimizi arayarak onlara ihtiya&ccedil;lar&#305; do&#287;rultusunda m&uuml;&#351;teri deste&#287;i hizmeti sa&#287;lamaktad&#305;r.<br>
<br>
M&uuml;&#351;terilerimizin beklentilerini nitelikli hizmetle kar&#351;&#305;lamak &ouml;nceli&#287;imizdir. Hizmet kalitemizi s&uuml;rekli geli&#351;tirmek i&ccedil;in teknolojik altyap&#305;m&#305;z&#305; &uuml;st&uuml;n tutmaya ve donan&#305;ml&#305; insan kayna&#287;&#305;m&#305;z&#305; verimli kullanmaya &ouml;zen g&ouml;steririz.<br>
LAVIXO b&uuml;nyesinde ki&#351;ilerin cinsiyetine, etnik k&ouml;kenine, &#305;rk&#305;na, rengine, milliyetine, ekonomik durumuna, siyasi d&uuml;&#351;&uuml;ncesine, dinine ve di&#287;er inan&#305;&#351;lar&#305;na ili&#351;kin ayr&#305;mc&#305;l&#305;k yap&#305;lamaz. &#304;&#351;e al&#305;mlarda ve terfilerde, sa&#287;lanan &ccedil;al&#305;&#351;ma ko&#351;ullar&#305;nda, m&uuml;&#351;terilerle olan t&uuml;m ili&#351;kilerde bu anlay&#305;&#351; ge&ccedil;erlidir. Faaliyetlerimiz &ccedil;er&ccedil;evesinde hangi ortamda bulunursak bulunal&#305;m, ki&#351;i hak ve &ouml;zg&uuml;rl&uuml;klerine sayg&#305; duyar, inan&#305;r ve destekleriz.</div><br>
<b>
About Lavixo:</b><p><br>
2011 y&#305;l&#305; itibariyle Ukrayna&rsquo;da ve 2019 y&#305;l&#305; itibariyle &#304;stanbul/Sar&#305;yer&rsquo;de bulunan ofisimizde online finans alan&#305;nda m&uuml;&#351;terilerimize destek hizmeti vermekteyiz.Herg&uuml;n 200&rsquo;den fazla &ccedil;al&#305;&#351;an&#305;m&#305;z ilgili dilde m&uuml;&#351;terilerimizi arayarak onlara ihtiya&ccedil;lar&#305; do&#287;rultusunda m&uuml;&#351;teri deste&#287;i hizmeti sa&#287;lamaktad&#305;r. M&uuml;&#351;terilerimizin beklentilerini nitelikli hizmetle kar&#351;&#305;lamak &ouml;nceli&#287;imizdir. Hizmet kalitemizi s&uuml;rekli geli&#351;tirmek i&ccedil;in teknolojik altyap&#305;m&#305;z&#305; &uuml;st&uuml;n tutmaya ve donan&#305;ml&#305; insan kayna&#287;&#305;m&#305;z&#305; verimli kullanmaya &ouml;zen g&ouml;steririz. LAVIXO b&uuml;nyesinde ki&#351;ilerin cinsiyetine, etnik k&ouml;kenine, &#305;rk&#305;na, rengine, milliyetine, ekonomik durumuna, siyasi d&uuml;&#351;&uuml;ncesine, dinine ve di&#287;er inan&#305;&#351;lar&#305;na ili&#351;kin ayr&#305;mc&#305;l&#305;k yap&#305;lamaz. &#304;&#351;e al&#305;mlarda ve terfilerde, sa&#287;lanan &ccedil;al&#305;&#351;ma ko&#351;ullar&#305;nda, m&uuml;&#351;terilerle olan t&uuml;m ili&#351;kilerde bu anlay&#305;&#351; ge&ccedil;erlidir. Faaliyetlerimiz &ccedil;er&ccedil;evesinde hangi ortamda bulunursak bulunal&#305;m, ki&#351;i hak ve &ouml;zg&uuml;rl&uuml;klerine sayg&#305; duyar, inan&#305;r ve destekleriz.</p></div>

Korean Speaking Sales Representative

BIGO

<div>
 <p>
  <strong>
   About BIGO
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  BIGO Technology (BIGO) is one of the fastest-growing Singapore technology companies, with more than 30 offices and 6 R&amp;D centres around the world. Powered by Artificial Intelligence technology, BIGO's video-based products and services have gained immense popularity, with users in more than 150 countries. These include Bigo Live (live streaming) and Likee (short-form video).
 </p>
 <p>
  <br/>
 </p>
 <p>
  BIGO is dedicated to connecting the world and to enabling everyone to share their beautiful moments. With a vision to be a content platform that inspires one billion people's lives, BIGO aims to empower a new generation of users with an exciting new social language where they can showcase, discover and stay connected in a positive and creative online environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Title: Senior User Operations &ndash; Live Streaming
 </p>
 <p>
  Location: Istanbul, Turkey
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <p>
  1. Handle all VIP customer inquiries efficiently with a strong sense of professionalism and urgency.
 </p>
 <p>
  2. Provide personalized operational support to high-value VIP users by understanding their behavior and preferences, promoting relevant platform features, and enhancing their live-streaming experience.
 </p>
 <p>
  3. Track VIP user re-charge behavior and retention data, actively collect user feedback, and identify actionable insights to improve user satisfaction and extend lifecycle value.
 </p>
 <p>
  4. Build and maintain strong, trust-based relationships with VIP users by becoming a reliable, go-to advisor.
 </p>
 <p>
  5. Collaborate closely with internal teams (content, moderation, product, etc.) to resolve user issues and continuously improve the overall user experience.
 </p>
 <p>
  6. Design and run user engagement campaigns to improve user retention, increase platform usage, and support revenue growth.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  1. Turkish and fluent English language (both written and spoken).
 </p>
 <p>
  2. Proven experience in VIP customer management or user operations&mdash;preferably within the live-streaming, gaming, or internet industry.
 </p>
 <p>
  3. Strong customer-first mindset: passionate about user satisfaction, with excellent communication, negotiation, and interpersonal skills.
 </p>
 <p>
  4. Strong project management skills with the ability to multitask and prioritize effectively.
 </p>
 <p>
  5. Willingness to work flexible hours, including night shifts based on user demand (night shift compensation provided).
 </p>
</div>


Customer Service Specialist

Future Electronics

<div>
 <p>
  Looking for a challenging new role and career development as a:
 </p>
 <p>
  <strong>
   CUSTOMER SERVICE REPRESENTATIVE,
  </strong>
 </p>
 <p>
  If the answer is yes, then Future Electronics wants to hear from you! We are currently looking to employ a Customer Service Representative in Istanbul, Turkey.
 </p>
 <p>
  We know our employees are what make us great, that's why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Outline:
  </strong>
 </p>
 <p>
  The prime responsibility of the role is to ensure that customers&rsquo; expectations both internal and external alike are achieved, which involves the confirmation of each stage of the order within the system to ensure all is compliant and accurate.
 </p>
 <p>
  This is a key role within the sales team working with the needs of external customers and meeting the requirements of the internal department and company needs. The ability to be able to communicate concisely and clearly with sales personnel, advising and updating them of changes is essential in this role.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What the role involves:
  </strong>
 </p>
 <p>
  &bull; Order management to include but not limited to:
 </p>
 <p>
  - Order entry and changes; Ensure part creates are actioned
 </p>
 <p>
  - Expedites and follow through to completion liaising with MSR team
 </p>
 <p>
  - Ensure value added services have been actioned, with DC or Future Plus.
 </p>
 <p>
  - Manage any exceptions with sales personnel when stock is shipping whether orders can be shipped or returned to stock
 </p>
 <p>
  - Obtain Proof of Deliveries where requested
 </p>
 <p>
  - Manage returns from customers and ensure credits are raised efficiently
 </p>
 <p>
  &bull; Hold a clear appreciation of Future&rsquo;s vision and corporate objectives and ensures work activities are aligned accordingly
 </p>
 <p>
  &bull; Maintain the monthly and daily reports for the sales personnel within the sales office in order to act as a source of reference as to the level of sales achieved versus target and highlight inconsistencies affecting orders to be shipped.
 </p>
 <p>
  &bull; Maintain communication between operational departments i.e. Marketing and Sales etc.
 </p>
 <p>
  &bull; Raise credit, debit paperwork, and pass to accounts to ensure that it is actioned efficiently
 </p>
 <p>
  &bull; Accept all incoming calls and respond with relevant action as required.
 </p>
 <p>
  &bull; Follow up with NCNR paperwork with Strategic Account Managers.
 </p>
 <p>
  &bull; Undertake regular communication with line manager and actively prepare for annual and bi-annual appraisals
 </p>
 <p>
  &bull; Ensures up to date with the latest system changes and all associated business related changes affecting the organisation
 </p>
 <p>
  &bull; As and when required, support customer specific programmes and provide co-ordination for certain projects such as but not limited to web queries.
 </p>
 <p>
  &bull; Additional projects or duties as management at times may require
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Do you have:
  </strong>
 </p>
 <p>
  &bull; Ideally educated to senior schooling
 </p>
 <p>
  &bull; Excellent communication and interpersonal skills
 </p>
 <p>
  &bull; Fleunt in English and Turkish both communication and written
 </p>
 <p>
  &bull; Highly organised and accurate, able to work under pressure and maintain extensive attention to detail
 </p>
 <p>
  &bull; Computer literacy, particularly in excel is an advantage
 </p>
 <p>
  &bull; Previous B2B sales experience in a fast-paced environment would be considered an asset but is not a prerequisite
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About:
  </strong>
 </p>
 <p>
  Founded in 1968, Future Electronics is a worldwide leader in electronic components distribution and is recognized as one of the most respected and innovative companies in the industry today. Headquartered in Montreal and operating in over 160 locations in 40 plus countries around the world, Future Electronics has earned an impressive reputation for providing outstanding service and developing efficient, comprehensive global supply chain solutions.
 </p>
 <p>
  On April 2nd, 2024, Future Electronics joined WT Microelectronics. This complementary partnership is expected to generate strong synergies, enabling the combined company to deliver long-term, sustainable value to all stakeholders, including customers, suppliers, employees, and shareholders.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Equality, Diversity, and Inclusion
  </strong>
 </p>
 <p>
  We are committed to Equality, Diversity, and Inclusion. We recruit the &lsquo;best person for the job&rsquo; regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability creating an inclusive working environment and culture for all our employees.
 </p>
 <p>
 </p>
</div>


Customer Service Representative

Jotun Group

<div><div>SUMMARY OF THE ROLE</div><div></div>
Provide service to customers and manage an assigned area of expertise/responsibility or a team by coordinating, supporting, and following up to achieve development, improvements, and the best possible service.<div></div><div>
Responsibilities:</div><ul><li>
Ensure end-to-end follow-up of export order processes (order receipt, production planning, shipment, and delivery),</li><li>
Analyze customer requests and provide fast and effective solutions,</li><li>
Coordinate with relevant departments and external stakeholders in customs, transportation, and logistics processes,</li><li>
Prepare, review, and ensure compliance of export documentation with regulations,</li><li>
Conduct regular reporting through Microsoft Office and ERP systems,</li><li>
Continuously develop customer relationships and maintain a high level of customer satisfaction.</li></ul><div></div><div>
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER</div><div></div><div><div><div>
What We Look For:</div><div></div><ul><li>
Bachelor&rsquo;s degree in Faculties of Economics and Administrative Sciences or Engineering,</li><li>
Minimum 3 years of experience in export operations,</li><li>
Knowledgeable about export regulations and transportation modes (land, sea, air) for the America, Africa, and Europe regions</li><li>
Proficient in Microsoft Office programs,</li><li>
Excellent command of written and spoken English,</li><li>
Possesses strong analytical thinking, planning, problem-solving, and result-oriented working skills,</li><li>
A good team player with strong communication competencies,</li><li>
Residing in Istanbul.</li></ul></div></div><div></div><div>
POSITION INFORMATION</div><div><br>
Company:</div>
Jotun Boya Sanayi ve Ticaret A.S.<div><br>
Contract Type:</div>
Regular<div></div><div>
Time Type:</div>
Full time<div></div><div>
CLOSING DATE (dd.mm.yyyy):</div>
09.11.2025<div></div><div>
WHO WE ARE</div><div></div><div>
Jotun in Europe and Central Asia (ECA) has 18 different legal entities and operates 7 production facilities. The region has approximately 2000 employees who work across four markets: Marine, Protective, Powder and Decorative. Jotun ECA is committed to an ambitious growth strategy. Our employees are the real value in our companies as individuals and teams. We strive to provide our employees with meaningful and challenging work, rewarding them through continued learning and development driven by our values of Loyalty, Care, Respect and Boldness.</div><div></div><div>
Jotun Boya San ve Tic A.&#350;. in Turkey, operates since 1989 with more than 750 employees. Jotun Boya produces and sells Marine, Protective, Powder Coatings and Decorative Paints with over 500 dealers across Turkey. Jotun makes its mark on your surroundings, from steel bridges to beautiful walls; from cargo vessels to refrigerators and iconic buildings. Do you want to join us and make your mark?</div><div></div><div>
Visit our <div>Career Page</div> to know more about life at Jotun.</div><div></div><div>
Jotun&rsquo;s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.</div><div></div><div>
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.</div><div></div><div>
If you think that this role is what you could be doing next, apply now!</div></div>

Canon

<div><p>Meeting device failure calls (phone and e-mail) from the customers, calling back the missed calls and to providing remote technical support.</p></div>
<br><div><p>At Canon Eurasia, we are part of Canon Inc.&rsquo;s EMEA network, operating in T&uuml;rkiye to deliver world-class imaging solutions &ndash; from iconic cameras to professional printers. Guided by our Kyosei philosophy, meaning &ldquo;living and working together for the common good,&rdquo; we create meaningful value for our employees, customers, and communities.
<br>
<br>
For over 80 years, Canon has inspired people to explore and push the boundaries of imaging. At Canon Eurasia, we continue this journey by combining innovation with purpose &ndash; offering multiple imaging solutions for every vision, every need, and every possibility.
<br>
<br>
Why Join Canon Eurasia?
<br>
Hybrid Working - Two days a week from the office. We have adopted a hybrid working style for our employees to encourage work-life balance. Diversity - We are an organization that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
<br>
Health &amp; Wellbeing - Partnership with a wellness business partner to support our employees&rsquo; wellbeing with the opportunity to have sessions with private fitness trainers, psychologists, and dietitians.
<br>
Assertive Leave Types - Our employees benefit from meaningful and empowering leave rights that support both personal wellbeing and social responsibility, such as First-Year at Canon Leave, Social Friday Leave, Birthday Leave, Volunteer Leave, Graduation &amp; Report Card Day Leave, First Day of School Leave, Paid Maternity and Paternity Leave, and Paid Military Service Leave.
<br>
Some other Benefits - Bonus Payment, Canon Awards, Discount on Canon products, Special Day Gifts etc.
<br>
<br>
If you&rsquo;re visionary, innovative, and ready to make an impact &ndash; we&rsquo;d love to hear from you.</p></div>
<br><div><p>Relevant recognized formal qualifications (university level)
<br>
Minimum of 2 years&rsquo; experience in a similar role
<br>
Background and knowledge of web, search engines, operating systems, common technology, and printing systems
<br>
Preferably have technical knowledge about printers and scanners
<br>
Familiarity with MS Office applications, i.e., Word, Excel, PowerPoint
<br>
Minimum intermediate level of written and spoken English communications
<br>
Good communication skills
<br>
Customer oriented
<br>
Ability to work independently
<br>
The ability to work as part of a team
<br>
Problem solver and willing to work in a dynamic environment doing a variety of tasks</p></div>
<br><div><ul><li>Determining if any needs for workshop service
</li><li>Simultaneous entry of call records into the service system
</li><li>Getting information from support specialists for unresolved issues
</li><li>Supporting customers with remote connection software when needed
</li><li>Adding information to the database about common problems
</li><li>Having up-to-date knowledge about new technology and products
</li><li>Communicating accurately, effectively, and positively with the customer</li></ul></div>

B2C Customer Support Agent

Explore 908+ Customer support specialist in Istanbul this November. Find roles across top companies and apply now to boost your career.

908 customer support specialist jobs IN Istanbul

Customer Support Specialist

Customer Care Assistant Specialist

Korean Speaking Sales Representative

Customer Service Specialist

Customer Service Representative

Customer Service Specialist

B2C Customer Support Agent