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customer service associate Jobs in Istanbul

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customer support specialist

BEM FUNDING

<div>
 
 
 Customer Support Specialist- English Speaker
 
 
 
 
 
 
 
 Role Overview:
 
 The successful candidate will provide exceptional customer service by handling inquiries, resolving issues, and maintaining high customer satisfaction. This role involves direct interaction with customers through various communication channels.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 Respond to customer inquiries via email, live chat and Discord.
 
 
 Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
 
 
 Maintain customer records by updating account information accurately.
 
 
 Provide accurate, valid, and comprehensive information by using the right methods/tools.
 
 
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
 
 
 Keep abreast of new product information and upcoming product changes.
 
 
 Collaborate with the technical team to resolve any technical issues faced by customers.
 
 
 Participate in creating helpful customer service content like FAQs, instructional materials, and videos.
 
 
 
 
 
 
 Technical Skills Required:
 
 
 
 Proficiency in English with at least a C1 level according to the Common European Framework of Reference for Languages (CEFR), ensuring effective communication in a variety of customer interactions.
 
 
 Proficiency in CRM software and customer support tools.
 
 
 Strong communication skills, both written and verbal.
 
 
 Ability to multitask, prioritize, and manage time effectively.
 
 
 High emotional intelligence to deal with different types of customers calmly and professionally.
 
 
 Knowledge of administrative procedures and systems such as managing files and records.
 
 
 
 
 
 
 Desirable Skills:
 
 
 
 Experience in handling technical support queries.
 
 
 Multilingual capabilities to cater to a diverse customer base.
 
 
 Previous experience in customer service or a related field.
 
 
 
 
</div>

Customer Support Specialist

MultiSport Türkiye

<div>
 
 Join us as a Customer Success Specialist and discover the future of employee experience!
 
 
 
 Benefit Systems is a global company based in Poland, dedicated to promoting a healthy and active lifestyle. We serve over 2 million users across six countries and have been operating in Turkey under the MultiSport brand since 2021! We provide access to a wide network of sports facilities to help employees achieve a better work-life balance.
 
 
 We believe that happy employees are more productive and have made it our mission to transform the concept of corporate well-being. Since our entry into the Turkish market in 2021, we've been helping companies motivate their teams, support personal development, and create a positive workplace culture. Thanks to our dynamic and innovative approach, we build long-term business partnerships and make healthy living accessible and enjoyable for everyone.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong communication and collaboration skills
 </li>
 <li>
 Planning, organization, and time management abilities
 </li>
 <li>
 Result-oriented approach and process follow-up skills
 </li>
 <li>
 Teamwork-oriented mindset
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Building strong and long-term relationships with clients, acting as their trusted advisor
 </li>
 <li>
 Guiding new clients through the onboarding process and ensuring successful adoption of our products/services
 </li>
 <li>
 Monitoring client usage data and proactively increasing engagement to strengthen customer loyalty
 </li>
 <li>
 Analyzing client needs and offering tailored solutions to help them achieve their goals
 </li>
 <li>
 Sharing client feedback with relevant internal teams to improve overall service quality
 </li>
 <li>
 Identifying cross-sell and upsell opportunities when appropriate, and collaborating with the sales team
 </li>
 <li>
 Responding to client inquiries in a timely and professional manner
 </li>
 <li>
 Accurately recording client interactions and updates in the CRM system
 </li>
 <li>
 Tracking key customer success metrics such as NPS (Net Promoter Score), renewal rate, and customer churn
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 MultiSport Card: Access for you and 2 loved ones to a MultiSport card!
 </li>
 <li>
 Private Health Insurance: Comprehensive and high-coverage health package
 </li>
 <li>
 Meal Card: Daily meal allowance
 </li>
 <li>
 Transportation Support: Travel expense coverage for your commute to the office
 </li>
 <li>
 Robust Bonus System: A performance-driven bonus system designed to support and reward you
 </li>
 <li>
 Hybrid Working System: The opportunity to work from home one day a week
 </li>
 <li>
 Working from home one day a month for female employees
 </li>
 <li>
 Global Work Environment: Expand your vision by working in an international team
 </li>
 <li>
 Career and Training Opportunities: Personal development and continuous learning opportunities to advance your career
 </li>
 <li>
 Dynamic and Innovative Structure: Encouragement to rise into leadership roles and progress in your career
 </li>
 <li>
 Well-being Activities: Enjoyable events that boost employee happiness and motivation
 </li>
 </ul>
</div>

Customer Success Specialist

Benefit Systems Turkiye

<div>Join us as a Customer Success Specialist and discover the future of employee experience!
Benefit Systems is a global company based in Poland, dedicated to promoting a healthy and active lifestyle. We serve over 2 million users across six countries and have been operating in Turkey under the MultiSport brand since 2021! We provide access to a wide network of sports facilities to help employees achieve a better work-life balance.
We believe that happy employees are more productive and have made it our mission to transform the concept of corporate well-being. Since our entry into the Turkish market in 2021, we&rsquo;ve been helping companies motivate their teams, support personal development, and create a positive workplace culture. Thanks to our dynamic and innovative approach, we build long-term business partnerships and make healthy living accessible and enjoyable for everyone.
Requirements<ul>
<li>Strong communication and collaboration skills
</li><li>Planning, organization, and time management abilities
</li><li>Result-oriented approach and process follow-up skills
</li><li>Teamwork-oriented mindset</li>
</ul>Responsibilities
<ul><li>Building strong and long-term relationships with clients, acting as their trusted advisor
</li><li>Guiding new clients through the onboarding process and ensuring successful adoption of our products/services
</li><li>Monitoring client usage data and proactively increasing engagement to strengthen customer loyalty
</li><li>Analyzing client needs and offering tailored solutions to help them achieve their goals
</li><li>Sharing client feedback with relevant internal teams to improve overall service quality
</li><li>Identifying cross-sell and upsell opportunities when appropriate, and collaborating with the sales team
</li><li>Responding to client inquiries in a timely and professional manner
</li><li>Accurately recording client interactions and updates in the CRM system
</li><li>Tracking key customer success metrics such as NPS (Net Promoter Score), renewal rate, and customer churn</li>
</ul>Benefits<ul>
<li>MultiSport Card: Access for you and 2 loved ones to a MultiSport card!</li>
<li>Private Health Insurance: Comprehensive and high-coverage health package</li>
<li>Meal Card: Daily meal allowance</li>
<li>Transportation Support: Travel expense coverage for your commute to the office</li>
<li>Robust Bonus System: A performance-driven bonus system designed to support and reward you</li>
<li>Hybrid Working System: The opportunity to work from home one day a week</li>
<li>Working from home one day a month for female employees</li>
<li>Global Work Environment: Expand your vision by working in an international team</li>
<li>Career and Training Opportunities: Personal development and continuous learning opportunities to advance your career</li>
<li>Dynamic and Innovative Structure: Encouragement to rise into leadership roles and progress in your career</li>
<li>Well-being Activities: Enjoyable events that boost employee happiness and motivation</li></ul></div>

Randstad Türkiye

<div>
 
 We are looking for a
 
 Customer Service Specialist
 
 for our business partner, a global company operating in the packaging manufacturing sector.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Manage order book for a given range of customers accounts as per established processes, rules, ways of working and policies including trade compliance.
 </li>
 <li>
 Analyze and enter customers orders, call-offs and forecast in the systems while ensuring data integrity. (prices sales conditions, MOQs, lead-times&hellip;)
 </li>
 <li>
 Engage as necessary with demand planners, commercial team and customers to understand demand trend.
 </li>
 <li>
 Integrate and execute customers&rsquo; specifics conditions. (packing instruction, shipment calendar etc&hellip;)
 </li>
 <li>
 Confirm orders and delivery dates.
 </li>
 <li>
 Manage sensitive phases of product life-cycle e.g. product launch, promotions, phasing out.
 </li>
 <li>
 Coordinate shipment preparation, pick-up together with sites customers and logistics providers and track until final delivery completion.
 </li>
 <li>
 Create and issue invoices, manage credit notes.
 </li>
 <li>
 Keep constant contact with customers and sites to ensure perfect match between customer requested delivery dates and actual supply plans.
 </li>
 <li>
 Pro-actively engage with customers to inform them about order book status.
 </li>
 <li>
 Negotiate delivery dates with sites and communicate to customers.
 </li>
 <li>
 Find solutions to problems and to respond quickly to customers inquiries and change and escalate when appropriate.
 </li>
 <li>
 Measure, analyze and customers on-time in full, response time performance, backlog and backorders, delivery lead-times and stock aging.
 </li>
 <li>
 Prepare reporting as necessary, support and participate to operational reviews with customers.
 </li>
 <li>
 Leverage system, tools and automated report to increase order-to-delivery process efficiency and effectiveness.
 </li>
 <li>
 Establish and maintain efficient relationships with customers, commercial team, factories and supply chain organization.
 </li>
 <li>
 Communicate as appropriate with all stakeholders.
 </li>
 <li>
 Provides inputs to contracts e.g. logistics parameters and ways of working.
 </li>
 <li>
 Create and maintain master data for defined perimeter. (minimum order quantities, prices, delivery calendars)
 </li>
 <li>
 Initiate or contribute to customers service structural initiatives. (ex: act on net promoter score results, reduce lead-times, improve processes, systems and process efficiency, etc&hellip;)
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 1 years minimum experience in a customer service or commercial. support function in an international environment.
 </li>
 <li>
 Advanced understanding of supply chain management.
 </li>
 <li>
 Customer and solution-oriented.
 </li>
 <li>
 Ability to operate in a multi-sites network in an environment still under construction.
 </li>
 <li>
 Analytical skills.
 </li>
 <li>
 Advanced knowledge of MS office. (excel, powerpoint)
 </li>
 <li>
 Fluent in English.
 </li>
 </ul>
 
 
</div>

Customer Services Specialist

Merter Fashion Center

Job Description&middot;Respond and initiate calls to our existing customers.&middot; Respond to customer requests from our e-commerce site and social media (Whatsapp, Instagram, Facebook, etc.) accurately, quickly and effectively.&middot; Listen &amp; Resolve to customers&rsquo; concerns, issues and questions.&middot; Enhance our online presence by identifying and engaging potential customers to effectively promote the company.&middot; Maintaining a positive, empathetic, and professional attitude toward customers at all times.&middot; Acknowledging and resolving customer complaints.&middot; Open new customer accounts on the CRM and website.&middot; Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.&middot; Recommend possible products to meet the customers&rsquo; needs.&middot; Filter and transfer customers and to online sales department.&middot; Prepare customer reports by gathering data collected during customer interactions.&middot; Ensure customer satisfaction and provide professional customer support.Skills and QualificationSome of the key skills for a customer service representative are:&middot; Personable and attentive&middot; Strong communication skills&middot; Strong interpersonal skills&middot; Strong non-verbal communicator&middot; Familiar with the software used to connect with customers and gather their information.&middot; Experience working with customer support.&middot; Knowledge of applicable products and markets.* English, Turkish, Spanish, Arabic and French speaker.Job Type: Full-timeLanguage:<ul><li>Fran&ccedil;ais (Preferred)</li><li>Spanish (Preferred)</li><li>Arabic (Preferred)</li><li>Italian (Preferred)</li></ul>

Customer Support Representative (work from office)

Paribu

<div>
 
 
 
 About Paribu
 
 
 
 
 
 
 
 Founded in 2017, Paribu has been playing a key role in the development of T&uuml;rkiye&rsquo;s crypto asset ecosystem by delivering innovative blockchain-based products and services. It offers a fast, easy, and secure exchange experience with more than 180 crypto assets.
 
 
 
 
 
 In 2024, Paribu introduced Paribu Custody, one of the few globally digital asset custody solutions tailored for institutional clients. At the same time, Paribu offers a secure self-custody experience for individuals and startups through its next-generation crypto wallet solution, Paribu Self. Beyond its mission to increase blockchain adoption, Paribu is committed to shaping the future by actively supporting
 
 culture, arts, sports,
 
 and
 
 education.
 
 
 
 
 
 
 
 
 Why join Paribu?
 
 
 
 
 Paribu works with
 
 curious, innovative,
 
 and
 
 impact-driven professionals
 
 who are passionate about pushing boundaries and driving technological advancement. It fosters a culture of continuous learning, collaboration, and sharing. Whether you specialise in
 
 technology, design, strategy, operations, or beyond
 
 , you will be part of a team shaping the future of finance.
 
 
 
 
 
 Paribu provides a working environment where ideas turn into reality, and innovation thrives. Here, you'll work alongside talented professionals, tackle exciting challenges, and contribute to meaningful projects that align with Paribu&rsquo;s vision of delivering fast, easy, and secure experiences.
 
 
 
 
 
 
 The impact you&rsquo;ll make
 
 
 
 At Paribu, every team member plays a crucial role in driving innovation and delivering high-quality solutions. As a Customer Experience Associate Specialist, you will be responsible for:
 
 
 
 
 <ul>
 <li>
 Providing timely and accurate responses to user inquiries via phone and written channels, in line with Paribu&rsquo;s service quality standards
 </li>
 <li>
 Sharing up-to-date product and service information with users and ensuring clear, effective communication
 </li>
 <li>
 Collaborating with relevant departments by collecting and sharing user feedback to support the improvement of services and internal processes
 </li>
 <li>
 Enhancing overall customer experience by ensuring consistent communication quality and service efficiency
 </li>
 <li>
 Contributing to the development of the customer support function by participating in training activities and tracking feedback trends
 </li>
 </ul>
 
 
 
 
 
 Key competencies
 
 
 
 We value skills and potential as much as experience. To thrive in this role requires:
 
 
 
 
 <ul>
 <li>
 Associate or Bachelor&rsquo;s degree from business administration, economics, communication, or a related field.
 </li>
 <li>
 Minimum 2 years of experience in customer-facing roles that require direct communication with users
 </li>
 <li>
 Familiarity with digital communication tools and a strong understanding of service-oriented processes
 </li>
 <li>
 A curious and proactive mindset toward understanding the financial services ecosystem and digital platforms
 </li>
 <li>
 Strong interpersonal skills with the ability to multitask, take initiative, and offer solution-oriented support
 </li>
 <li>
 Ability to adapt to a shift schedule and a 6-day work week due to 24/7 customer support operations
 </li>
 <li>
 Proficiency in written and spoken English
 </li>
 </ul>
 
 
 
 
 
 The advantages of being at Paribu
 
 
 
 We care about our team&rsquo;s growth and well-being. Here's what you can look forward to:
 
 
 
 
 <ul>
 <li>
 
 Meal allowance
 
 &ndash; Generous support with a flexible meal card.
 </li>
 <li>
 
 Private health insurance
 
 &ndash; Comprehensive coverage for employees, including
 
 spouses and children
 
 .
 </li>
 <li>
 
 Commuting support
 
 &ndash; Financial support for commuting based on your office route.
 </li>
 <li>
 
 S.O.S. leave (10 days)
 
 &ndash; Additional leave days up to 10 days per year for urgent and unexpected matters, apart from annual leave.
 </li>
 <li>
 
 Birthday leave
 
 &ndash; One
 
 extra day off
 
 during your birthday month.
 </li>
 <li>
 
 Language learning support
 
 &ndash; Resources to enhance English communication skills.
 </li>
 <li>
 
 Personal development support
 
 &ndash; Budget for exploring hobbies, attending professional courses, and personal growth.
 </li>
 <li>
 
 Well-being &amp; health platform
 
 &ndash; Access to digital health and wellness services, including mental health support, and well-being resources.
 </li>
 <li>
 
 Relocation allowance
 
 &ndash;
 
 
 Financial support for relocation within a 15-km radius of the Paribu&rsquo;s office.
 </li>
 <li>
 
 Top-tier work equipment
 
 &ndash; High-performance devices and all the essential tools you need to do your best work.
 </li>
 <li>
 
 Cultural events
 
 &ndash; Enjoy
 
 concerts, theater, cinema,
 
 and
 
 sports tickets
 
 through company-sponsored opportunities.
 </li>
 </ul>
 
 
 
 
 
 The hiring journey
 
 
 
 From application to onboarding, here's a step-by-step look at your journey with Paribu.
 
 
 
 
 
 
 1. Application:
 
 Submit your application online.
 
 
 
 2. Initial screening:
 
 People Team reviews your resume.
 
 
 
 3. Interview process:
 
 Meet with hiring managers and team members.
 
 
 
 4. Assessment tests / Case study:
 
 Complete a case study or technical test to help us better understand your problem-solving and technical skills.
 
 
 
 5. Offer &amp; onboarding:
 
 If it&rsquo;s a great fit, you will be welcomed on board.
 
 
 
 
 
 
 Application process
 
 
 
 Should you have already applied, here are two essential facts about the process:
 
 
 
 
 <ul>
 <li>
 While we carefully review every application, only candidates whose profiles best align with the role will be contacted. We appreciate your understanding on this matter.
 </li>
 <li>
 All applications received by Paribu are treated equally, without prejudice to age, gender, religion, race, disability, or marital status, in full compliance with personal data protection principles.
 </li>
 </ul>
 
 
 
 
 In accordance with applicable data protection regulations, please note the following:
 
 
 
 
 
 I have been informed that my personal data is processed by Paribu Kripto Varl&inodot;k Al&inodot;m Sat&inodot;m Platformu A.&Scedil;. (&ldquo;Paribu&rdquo; or &ldquo;Company&rdquo;) through the &ldquo;Paribu Kripto Varl&inodot;k Al&inodot;m Sat&inodot;m Platformu A.&Scedil;. Clarification Text on the Protection of Personal Data for Employee Candidates&rdquo; prepared as part of the job application process of employee candidates and in accordance with the Personal Data Protection Law No. 6698.
 
</div>

Customer Experience Associate Specialist

PutzMeister Büroreinigung Düsseldorf

B&uuml;roMeister ekibine kat&#305;l! &#304;leti&#351;im becerilerin g&uuml;&ccedil;l&uuml;, yard&#305;msever ve insanlara en iyi hizmeti sunmay&#305; seviyorsan seni ar&#305;yoruz! B&uuml;roMeister, &ouml;zel ve ticari temizlik hizmetleri alan&#305;nda faaliyet g&ouml;steren ekibimiz i&ccedil;in Inbound M&uuml;&#351;teri Hizmetleri departman&#305;na tam zamanl&#305; bir ekip arkada&#351;&#305; ar&#305;yor. Her g&uuml;n farkl&#305; m&uuml;&#351;teri talepleriyle ilgilenecek, yeni m&uuml;&#351;terilerimizi memnuniyetle kar&#351;&#305;layacak ve mevcut m&uuml;&#351;terilerimize &ccedil;&ouml;z&uuml;m odakl&#305; destek sunacaks&#305;n. M&uuml;&#351;teri hizmetleri konusunda deneyim sahibiysen, empati yetene&#287;in kuvvetliyse, profesyonel bir duru&#351;a sahipsen ve g&uuml;venilir bir ki&#351;ili&#287;in varsa, seni tan&#305;mak i&ccedil;in sab&#305;rs&#305;zlan&#305;yoruz!Gereklilikler: &ndash; M&uuml;&#351;teri hizmetlerinde deneyim &ndash; Empatik ileti&#351;im yetene&#287;i &ndash; Almanca (ana dil veya ana dil seviyesinde), s&ouml;zl&uuml; ve yaz&#305;l&#305; &ndash; G&uuml;venilir ki&#351;ilik &ndash; Zaman dilimi, Almanya saatinden en fazla 2 saat farkl&#305; olmal&#305;G&ouml;revler: &ndash; E-posta bilet sistemi y&ouml;netimi &ndash; Telefon &ccedil;a&#287;r&#305;lar&#305;n&#305; yan&#305;tlama &ndash; M&uuml;&#351;teri dan&#305;&#351;manl&#305;&#287;&#305; &ndash; &#304;&#351; ortaklar&#305; ile yaz&#305;&#351;ma &ndash; Sat&#305;n alma taleplerini sisteme girme &ndash; &#350;ik&acirc;yet y&ouml;netimiBilgi: &ndash; Haftada 40 saat (yar&#305; zamanl&#305; m&uuml;mk&uuml;n de&#287;il) &ndash; Pazartesi &ndash; Cuma &ndash; Almanya saati ile 08:00 &ndash; 18:00 aras&#305;nda (iki vardiya) &ndash; Freelancer olarak &ccedil;al&#305;&#351;ma imkan&#305;&#304;lginizi &ccedil;ekti mi? O zaman bize Almanca olarak service@bueroreinigung-duesseldorf.de adresinden e-posta ile ula&#351;abilirsiniz.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Deneyim:<ul><li>customer service: 1 y&#305;l (Zorunlu)</li></ul>Dil:<ul><li>german (Zorunlu)</li></ul>

Customer Service Agent - 100% Remote

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793 customer support specialist jobs IN Istanbul

Customer Support Specialist

Customer Success Specialist

Customer Success Specialist

Customer Services Specialist

Customer Support Representative (work from office)

Customer Experience Associate Specialist

Customer Service Agent - 100% Remote