customer care representative

customer service / spare part specialist Jobs in Istanbul

customer service / spare part specialist

customer service representative Jobs in Istanbul

customer service representative

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global technical support engineer

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order management specialist

customer support specialist

SupportYourApp

<div>Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world&rsquo;s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let&rsquo;s see what it takes.
What you will do:<ul><li>
Deliver outstanding customer support via phone calls, chats, and emails;</li><li>
Build strong and lasting customer relationships;</li><li>
Keep up with evolving tools and technology;</li><li>
Handle sensitive customer data with care and security;</li><li>
Apply the latest and greatest customer happiness practices;</li><li>
Maintain deep understanding of client solutions and meet KPI;</li><li>
Communicate with developers and cross-functional specialists.</li></ul>
What you need to succeed in this role:
<ul><li>Excellent Hebrew and English skills (C1 for both spoken and written);</li><li>
At least 6 months of experience in a customer support role;</li><li>
Strong analytical thinking and research skills;</li><li>
Experience in travel industry;</li><li>
Positive, proactive and responsible attitude;</li><li>
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload).</li></ul>
Will be a great plus:
<ul><li>Experience in hospitality or logistics;</li><li>
Ecperience with CRM systems, like Zendesk.</li></ul>
Benefits:
<ul><li>Flexible schedule;</li><li>
Opportunity to cooperate fully remotely;</li><li>
Inclusive international environment;</li><li>
Compensation in USD;</li><li>
Rewards for referring friends;</li><li>
Balance between project workload and personal time, but also &ndash; internal health policy;</li><li>
Responsive leadership interested in your development and long-lasting cooperation;</li><li>
Greenhouse conditions for self-development;</li><li>
A culture built on trust, with no time-tracking requirements.</li><li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul>
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.</div>

(Hebrew & English) Customer Support Consultant, hospitality (remote)

Believe

<div>Company Description 
Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency.
Operating in 50+ countries, with more than 2,000 employees, Believe oCers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher.
Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers.
With a leading portfolio of brands that includes Nuclear Blast, na&iuml;ve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards.
Believe is a simplified joint-stock company under French law.
Ready to set the tone with Believe ? 
Job Description 
1. Role overview
The Customer Care Representative (CCR) acts as the main point of contact for Labels &amp; Artists, managing inquiries related to content delivery, royalties, reporting, and copyright. The role ensures timely resolution of issues, SLA compliance, and maintains high levels of client satisfaction. The CCR contributes to internal knowledge management, promotes client autonomy, and collaborates closely with Sales, Finance, Content, Product, and Contracts &amp; Rights teams to address operational and technical challenges.
2. Main Responsibilities &amp; Qualifications
Responsibilities:<ul><li>
Resolve client issues in content, royalties, reporting, and copyright, ensuring compliance with SLAs</li><li>
Maintain high levels of client satisfaction through timely and effective support</li><li>
Onboard and train clients on company tools to ensure proper platform usage</li><li>
Contribute to the Support knowledge base to facilitate client self-service and internal efficiency</li><li>
Monitor, report, and escalate feedback or unresolved issues as required</li><li>
Collaborate with cross-functional teams (Sales, Finance, Content, Product, Contracts &amp; Rights) to resolve operational and technical challenges</li></ul> 
Qualifications<ul><li> 
Minimum 2 years of experience in online customer service or support</li><li>
Excellent communication skills, demonstrating care, respect, and empathy</li><li>
Strong problem-solving and organizational abilities with attention to detail</li><li>
Solid product knowledge and interest in technology</li><li>
Experience with Salesforce &amp; JIRA is a plus</li><li>
Proficiency in Google Workspace (Docs, Sheets, Slides, etc.)</li><li>
Fluency in Turkish and English</li><li>
Familiarity with the music industry and digital platforms is preferred</li></ul> 
Additional Information 
SET THE TONE WITH US
Working at Believe means having individual and collective impact in a fast-growing company!
At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry.
We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. 
We have two hearts at Believe - our People and our Artists.
We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential&hellip; We aim to provide our Believers with the best environment to thrive.
ROCK THE JOB
<ul><li>Tailor-made training and coaching program
</li><li>Remote working policy
</li><li>A well-being program
</li><li>Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist
</li><li>Contractor role
</li></ul>SING IN HARMONY
<ul><li>Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity &amp; Inclusion (DEI), wellbeing and the planet.
</li><li>Shaping Together: A Group-wide event focused on volunteerism and community impact
</li></ul>We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We, therefore, welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.</div>

Customer care representative

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
SHIFT REQUIREMENTS: Rotating shifts including Sunday - Saturday, ranging from 7 AM to 10 PM depending on role. 
WORK LOCATION: This is a home based role. Permanently working from home from any province in Turkey. 
 
PLEASE NOTE IT IS MANDATORY TO LIVE OR BE WILLING TO RELOCATE TO TURKEY 
 
LANGUAGE REQUIREMENTS (English &amp; Turkish) 
 
In Selling Partner Support, we help third party Sellers &amp; Vendors sell their products through our Amazon marketplace platform. We interact with Sellers and Vendors from across the world via phone, email and chat in a contact center environment where we answer their questions and resolve their issues regarding Amazon&rsquo;s technology platforms, business policies, and operational processes. Our Associates serve as the first contact point between Sellers/Vendors and Amazon, and we seek to always respond with complete, accurate and customer-friendly responses.
 
 
We are &lsquo;Customer Obsessed&rsquo; and strive for the perfect customer interaction every time. Our Associates must regularly multi-task utilizing a wide variety of software tools to navigate various Selling Partner Accounts, research and review policies and communicate effective solutions. The successful candidate will have a commitment to delivering customer service, a strong record of customer focus, and a keen interest in process improvement. 
 
You will join one of our home-based teams, and still be part of the Amazon culture by collaborating with team members remotely via video, and engaging in a range of engagement activities. 
 
The team's schedule is organized in shifts and weekends to accommodate Amazons opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not scheduled until after the training period, therefore flexibility is required. Time off and holidays are not allowed during the whole training duration. 
 
Key job responsibilities 
<ul><li>Support Amazon's Selling Partner&rsquo;s to solve any incoming issues via 3 channels of communication (Phone, Email &amp; Chat).</li><li>Manage high volumes of inbound and outbound calls, emails and chats in a timely manner.</li><li>Identify customers&rsquo; needs, clarify information, research every issue and providing solutions.</li><li>Exemplify Amazons Leadership Principle for Customer Obsession by consistently displaying a genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contact.</li><li>Build sustainable relationships and engaging customers by going the extra mile.</li><li>Oversee and achieve various productivity and quality targets and metrics.</li><li>Collaborate with various internal stakeholders and teams.</li><li>Document all Selling Partner interactions and information according to standard operating procedures.</li><li>Troubleshoot and provide product guidance and support to all Amazons Sellers and Vendors.</li><li>Attend regular training sessions, learn product details and key selling points of products and technologies.
</li><li>Any other duties and special projects as directed by management in keeping with the employee&rsquo;s skills and experience</li></ul> 
About the team 
Join our Amazon Family in Turkey! 
 
<ul><li>New hires become a member of a diverse, multicultural and global team. Join one of our many Amazon community &amp; Affinity groups to further experience Amazon&rsquo;s inclusive, collaborative culture.</li><li>Amazon takes pride in growing talent and leadership from within and offers multiple career paths.</li><li>Private Healthcare Plan</li><li>Prior to employment start, must have high speed internet with up to 12-Mbps download and 2-Mbps upload speed and a suitable remote work environment compliance with Amazon&rsquo;s virtual contact center policy.</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Language &ndash; Fluent Turkish and English is essential</li><li>Military exemption\ completion\ 2 years postpone</li><li>Experience within a customer service environment preferred</li><li>Flexibility to work shift patterns including weekends</li><li>PC Skills: Experience working with Operating systems (Windows) and using Office Suites( Microsoft Word, Outlook)</li><li>Technical Skills: Basic working knowledge of spreadsheet software such as Excel and the ability to use communication and collaboration tools with ease</li><li>Required Documents &amp; Working conditions: Valid PWD ID (certificate of proof of disability), and for motor abilities a work fitting assessment result will be requested.</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Excellent verbal and written communication skills, inspiring confidence while leading customers through the various steps to resolve issues via phone and email channels.</li><li>Excellent listening skills; able to demonstrate empathy and willingness to help</li><li>Prior Contact Center experience very helpful (preferred) &bull; Comfortable working in a fast paced, high-volume environment with the ability and flexibility to adapt to change effectively</li><li>Ability to work against and deliver performance in metric driven environment with high productivity and quality standards.</li><li>Maintain a strong customer focus, ensuring the customer feels supported and valued</li><li>Foster a positive and cooperative team environment at all times.</li><li>Multitasking: ability to handle phone, chats and email contacts in tandem with each other</li><li>Demonstrate effective, clear and professional verbal and written communications. Comfortable in providing helpful, live telephone support in English and other languages defined for role.</li><li>Able to troubleshoot, research and effectively translate technical and procedural instructions to customers in a way they can understand.</li><li>Enthusiastic, highly self-motivated and willingness to learn new skills.</li><li>Demonstrate strong sense of urgency and adaptability in response to changing business needs</li><li>Demonstrate the ability to identify and drive process improvements.</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Seller Support Associate (TR&EN), Seller SP-Support

smartkündigen OHG

<div>Wir sind auf der Suche nach einer/einem Freelancer*in im Bereich Kundenbetreuung f&uuml;r administrative und telefonische Aufgabenfelder.
<h2 class="jobSectionHeader">
Aufgaben</h2>
<ul><li>Bearbeitung von Kundenmails via Ticketsystem</li>
<li>Pflege und Nachverfolgung von Bestandskunden</li>
<li>Telefonischer Support</li>
<li>Bearbeitung von Kundenakten</li>
</ul><h2 class="jobSectionHeader">Qualifikation</h2>
<ul><li>Deutsch als Muttersprache</li>
<li>PC Kenntnisse (Basis)</li>
<li>vollausgestattetes Home-Office B&uuml;ro (Tisch, Stuhl, Internet, Laptop oder PC, Headset mit Noise-Cancelling)</li>
<li>Motivation und Leistungsbereitschaft</li>
<li>leistungsstarke Internetverbindung</li>
</ul><h2 class="jobSectionHeader">Benefits</h2>
<ul>
<li>attraktives monatliches Gehalt (750,00&euro; - 850,00&euro;)
</li>
<li>100% Home Office
</li>
<li>Arbeitszeiten zwischen 08:00 - 17:00 Uhr (deutsche Uhrzeit)
</li>
<li>maximal 40h von MO-FR (Wochende FREI)
</li>
<li>20 Urlaubstage + alle deutschen Feiertage frei
</li>
<li>regelm&auml;&szlig;ige Coachings in verschiedenen Bereichen
</li>
<li>Wenn du gerne in einem jungen, dynamischen Team arbeitest, bist du bei uns an der richtigen Stelle.</li></ul></div>

Kundenservice & Backoffice Specialist (m/w/d) Remote | 850 € monatlich

Modanisa

<div>
 &nbsp;
 
 
 
 
 
 
 
 We are looking for a new talent to join our team as a
 
 
 
 
 
 
 
 
 
 
 
 
 Planning &amp; Pricing Specialist/Senior Specialist
 
 
 
 
 
 
 
 
 
 
 
 
 Are you a technology enthusiast seeking a new challenge? Do you enjoy working in a dynamic, innovative, and fast-growing environment? If so, you might be the one we're looking for
 
 
 
 
 
 
 
 
 
 
 
 
 .
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 📍 This is an on-site position based in Istanbul.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 We are a global modest fashion e-commerce company operating in more than 130 countries, delivering localized content in five languages &mdash; Turkish, Arabic, English, French, and German. By adapting to local preferences, we combine fashion and technology through strong brands and smart operations to create meaningful customer experiences.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 We invest in every stage of the customer journey and believe in putting people first &mdash; our customers, our teams, and our partners.
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 What we expect from you:
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 Planning:
 
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 
 Develop demand forecasts and product planning for both stores and online sales channels,
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Analyze sales trends to determine optimal stock levels,
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Create and monitor seasonal product and category planning,
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Optimize product rotation to improve stock turnover rates,
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Plan product stock levels during campaign and promotional periods to support sales targets,
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Coordinate with suppliers and purchasing teams to ensure timely product procurement,
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Prepare and analyze performance reports for stores and e-commerce,
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Review sales data to identify opportunities and provide actionable,recommendations to meet sales goals.
 
 
 
 
 
 
 </li>
 </ul>
 &nbsp;
 
 
 
 
 
 
 
 Pricing:
 
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 
 Monitor the competitive landscape and market dynamics to contribute to pricing strategy,
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Conduct product-level price-margin analyses to determine optimal price points,
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Plan and execute pricing decisions during campaign, discount, and promotional periods,
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Model and report the impact of price changes on sales volume and profitability,
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Perform price elasticity analyses at the category level to support revenue optimization,
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Support the development and automation of dynamic pricing processes.
 
 
 
 
 
 
 </li>
 </ul>
 &nbsp;
 
 
 
 
 
 
 
 What we are looking for:
 
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 
 Bachelor&rsquo;s degree in a relevant field (preferably Business Administration, Economics, Logistics,
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Industrial Engineering, etc.)
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 At least 3 years of experience in merchandise planning, pricing, or stock management,
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Commercial acumen with a solid understanding of price-margin dynamics,
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Strong analytical thinking and problem-solving skills,
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Advanced Excel skills (pivot tables, formulas, data analysis),
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Ability to prioritize and manage tasks in a fast-paced environment,
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Good command of English (written and spoken),
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Team-oriented mindset with strong communication skills and a results-driven approach,
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Experience in e-commerce or omnichannel retail is a strong plus.
 
 
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
</div>

Planning & Pricing Specialist / Senior Specialist

Mitarbeiter Kundenservice & Administration (m/w/d) Remote | 850 € monatlich

Philips

<div><h3 class="jobSectionHeader">Job Title
</h3>Services and Solutions Specialist - Quotation Admin
<h3 class="jobSectionHeader">Job Description
</h3>Job title: Services and Solutions Delivery Specialist - Quotation Admin for Saudi Arabia
Provide Time &amp; Material quote to customer where the service requested and is not covered by warranty or contract, and enable service delivery process when quote is accepted by customer. 
<div> 
Your role:
 
<ul><li>Sends Time (labour hours) &amp; Material (spare part) quotations to all customers in KSA.
</li></ul></div><ul><li>Being part of Services and Solutions Delivery Team as a Quotation Admin closely collaborate with Account Managers, Field Service Engineers&amp;Manager, Pricing, Credit Collection and Finance teams.
</li><li>Close communication with Philips&rsquo; customers (Public and private hospitals) in KSA.
</li><li>From family-friendly Private Health Insurance to an annual incentive, a career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefits in your region.
</li></ul><ul><li>We are working in a Hybrid model. Sunday to Thursday / from 08:00-17:00
</li></ul>You're the right fit if:
1. Minimum 3 years of experience in Customer Services, Customer Relations, Quotation Management, Service Processes, Supply Chain or equivalent
2. Attention to detail and financial facts,
 
3. Excellent communication skills &amp; high ownership,
4. Bachelor&rsquo;s degree,
 
5. Arabic as native speaking proficiency and English as business professional level(Turkish is an advantage). 
 
How we work together
 
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
 
 
Indicate if this role is an office role in Istanbul Philips office. 
<div> 
About Philips
 
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
 
<ul><li>Learn more about our business .
</li><li>Discover our rich and exciting history .
</li><li>Learn more about our purpose .
</li></ul>If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .
</div>#LI-EU
#LI-HYBRID</div>

Services and Solutions Specialist - Quotation Admin

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