customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer service - english Jobs in Istanbul

customer service - english

product specialist

technical services specialist Jobs in Istanbul

technical services specialist

accounting specialist

customer support specialist

Ormco

<div>
 
 Job Description
 
 
 
 Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.
 
 
 
 Job Requirements
 
 
 
 
 Job Title: Customer Support Specialist &ndash; Spark, T&uuml;rkiye
 
 
 
 
 Reports to: Country Sales Manager &ndash; Spark Turkey
 
 
 
 
 Location: Istanbul, Turkey
 
 
 
 
 About The Role
 
 
 
 As we launch Spark, one of Envista&rsquo;s fastest-growing orthodontic brands, in Turkey, we are looking for a Customer Support Specialist who will play a pivotal role in ensuring seamless coordination between our sales, manufacturing, logistics, and customer teams.
 
 
 This position is the key operational link between our manufacturing units, country sales team, and customers (orthodontists and dental clinics). The successful candidate will be responsible for handling all order processing, delivery coordination, invoicing, and shipment tracking, ensuring a smooth and efficient end-to-end customer experience.
 
 
 
 Key Responsibilities
 
 
 
 
 Order &amp; Delivery Management
 
 
 
 <ul>
 <li>
 Manage and process customer orders in SAP, ensuring accurate data entry and timely invoicing.
 </li>
 <li>
 Prepare and issue delivery notes and invoices in alignment with manufacturing schedules and customer requirements.
 </li>
 <li>
 Liaise with the manufacturing teams across different countries to confirm order status, production timelines, and shipment readiness.
 </li>
 <li>
 Coordinate with UPS and other logistics partners to arrange and track deliveries to doctors and clinics.
 </li>
 <li>
 Monitor and update customers regarding shipment progress, expected delivery dates, and any potential delays.
 
 
 </li>
 </ul>
 
 Customer Communication &amp; Support
 
 
 
 <ul>
 <li>
 Serve as the primary contact point for Turkish doctors and clinics on all order-related and shipment inquiries.
 </li>
 <li>
 Communicate fluently in English and Turkish with both internal teams and external stakeholders.
 </li>
 <li>
 Provide proactive updates and problem-solving to ensure customer satisfaction and on-time delivery performance.
 
 
 </li>
 </ul>
 
 SAP &amp; Data Administration
 
 
 
 <ul>
 <li>
 Maintain and update accurate records in SAP ERP, ensuring all transactions are aligned with company policies.
 </li>
 <li>
 Generate regular reports on order status, invoicing, delivery performance, and issue resolution metrics.
 </li>
 <li>
 Support the implementation of process improvements in order handling, billing accuracy, and logistics coordination.
 
 
 </li>
 </ul>
 
 Cross-functional Collaboration
 
 
 
 <ul>
 <li>
 Work closely with the Country Sales Manager, Digital Sales Specialists, and Clinical Support teams to align customer communication and service expectations.
 </li>
 <li>
 Collaborate with regional and global manufacturing teams to optimize order-to-delivery processes.
 </li>
 <li>
 Ensure compliance with company policies, documentation standards, and regulatory requirements for product delivery and invoicing.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain, Logistics, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in customer support, logistics coordination, or order management, ideally in a manufacturing or healthcare-related company.
 </li>
 <li>
 Fluency in English and Turkish (both written and verbal) is mandatory.
 </li>
 <li>
 Proven SAP proficiency (minimum 80%) in order processing, invoicing, and logistics modules.
 </li>
 <li>
 Strong organizational, analytical, and problem-solving skills.
 </li>
 <li>
 Excellent communication and coordination abilities with a high level of attention to detail.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities while maintaining accuracy and professionalism.
 </li>
 <li>
 This position is based out of Istanbul, T&uuml;rkiye.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience in the dental, medical device, or healthcare industry is an advantage.
 </li>
 <li>
 Familiarity with ERP and CRM systems.
 </li>
 <li>
 Knowledge of logistics documentation, customs procedures, or import/export coordination.
 </li>
 <li>
 A proactive mindset with a customer-first approach and commitment to continuous improvement.
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 At Envista, we are shaping the future of dental innovation. As part of the Spark launch in Turkey, you will be joining a pioneering team that combines cutting-edge orthodontic technology with a mission to deliver exceptional service and patient outcomes. This is a unique opportunity to be part of an exciting new chapter for one of our fastest-growing brands.
 
 
 
 Operating Company
 
 
 
 Ormco
 
 
 Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.
 
 
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
</div>

Customer Support Specialist – Spark Türkiye

Hirex

<div>
 Hirex is a fast-growing Applicant Tracking System and Onboarding platform built for modern HR teams. We help companies streamline hiring, manage onboarding journeys, and deliver a great candidate experience. We are looking for a
 
 dedicated and proactive Customer Success Specialist
 
 to join our team and become one of the core contributors to our early-stage growth.
 
 
 This role will be crucial in growing our customer relationships, ensuring client satisfaction, and supporting sales efforts.
 
 You will drive our company's success and growth with working with Co-Founders.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Account Management: Manage existing accounts to ensure customer satisfaction.
 </li>
 <li>
 Customer Acquisition: Identify and pursue new account opportunities to support sales growth.
 </li>
 <li>
 Meeting Participation: Attend potential sales&amp;partnership meetings, and follow up on action items.
 </li>
 <li>
 Strategic Support: Collaborate closely with the co-founders to provide strategic support and insights.
 </li>
 <li>
 Market Analysis: Understand market trends and leverage this knowledge to enhance customer acquisition and retention.
 </li>
 <li>
 Cross-Functional Collaboration: Work closely with marketing teams to implement effective customer success strategies.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience in a customer success, account management, sales or customer support role.
 </li>
 <li>
 0-2 years of professional experience. (start-up experience is a plus.)
 </li>
 <li>
 Strong understanding of customer service practices and sales principles. Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Eager to work in start-up environment
 
 
 </li>
 </ul>
 We are always looking for "
 
 Managers of One
 
 " at Hirex. If you consider yourself a hardworking learner, and a thoughtful, kind, supportive human, you might just have a home here.
 
 
 "
 
 A manager of one
 
 is someone who comes up with their own goals and executes them. They don&rsquo;t need heavy direction. They don&rsquo;t need daily check-ins. They do what a manager would do &mdash; set the tone, assign items, determine what needs to get done, etc"
</div>

Customer Success Specialist

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple&rsquo;s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
 
 
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services. 
 
Description 
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. 
 
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. 
 
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software. 
 
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. 
 
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. 
 
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate technical expertise of Apple products and services. 
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment. 
Navigate customer service issues with care and strong interpersonal skills. 
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience. 
Work in a fast-paced environment and balance multiple tasks at the same time. 
Work well in a team environment, demonstrating shared responsibility and accountability with other team members. 
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values. 
Be curious and open to learning from others and helping each other grow. 
 
Minimum Qualifications 
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
You should also be proficient in the local language, both written and spoken. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Teknik Uzman

Kuehne+Nagel

<div>
 
 It's more than a job
 
 
 
 When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
 
 
 &lrm;
 
 
 Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features.
 
 
 To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).
 
 
 
 How you create impact
 
 
 
 <ul>
 <li>
 Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships
 </li>
 <li>
 Processing customer inquiries and preparing offers
 </li>
 <li>
 Control of order processing from order acceptance to document verification to the completion of the shipment
 </li>
 <li>
 Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services
 </li>
 <li>
 Close cooperation with the operational departments, sales and carriers
 </li>
 <li>
 Expansion of the portfolio of our existing customers, development of new business and acquisition of customers
 
 
 </li>
 </ul>
 
 What we would like you to bring
 
 
 
 <ul>
 <li>
 Completed training as a freight forwarding and logistics services clerk or comparable qualification
 </li>
 <li>
 First professional experience in customer service, ideally in transport and forwarding
 </li>
 <li>
 Confident handling of MS Office programs
 </li>
 <li>
 Independent, team-oriented and service-oriented working style
 </li>
 <li>
 Confident appearance, strong communication skills as well as a high level of service and customer orientation
 </li>
 <li>
 Fluent in Turkish and good written and spoken English skills
 
 
 </li>
 </ul>
 
 What's in it for you
 
 
 
 At Kuehne+Nagel you are always part of a team, but still have control over how you arrange your own work and your own way of achieving success. Present your customers with the products and services of a company that is the global market leader in logistics in many sectors. In return we offer a wide range of continuing professional development opportunities.
 
 
 
 Who we are
 
 
 
 Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
 
 
 As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
 
 
 We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
 
 
</div>

Sea Logistics Customer Care Specialist (Import)

AppBeam Technology BV

About Us FroggyTalk is dedicated to connecting migrants with their loved ones through affordable, reliable, and easy-to-use international calling services. Our mission is to bridge the distance between families and communities, empowering users to stay connected no matter where they are. We&rsquo;re looking for a Customer Service Advisor (Arabic &amp; French Speaking) to join our team and play a key role in supporting our Arabic-speaking customers. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer support, we&rsquo;d love to have you on board.Position Summary As a Customer Service Advisor (Arabic &amp; French Speaking), you are the face and voice of FroggyTalk, playing a pivotal role in supporting and engaging with our Arabic-speaking customers. In this remote role, you will manage customer interactions across email, telephone and instant messaging channels, focusing on resolving issues efficiently, building strong rapport, and delivering a seamless and satisfying customer experience. You job is crucial towards FroggyTalk&rsquo;s mission of connecting communities worldwide.ResponsibilitiesCustomer Interaction and Support <ul><li>Respond promptly and professionally to inbound customer queries via telephone, WhatsApp, email, social media and live chat in both Arabic and English.</li><li>Handle outbound calls for loyalty projects, to follow up on inquiries, provide support, and build customer relationships.</li><li>Resolve customer issues effectively by offering timely and accurate solutions.</li><li>Translate messages and documents from Arabic &amp; French to English, maintaining accuracy and cultural sensitivity.</li><li>Take ownership of query resolution, finding the best solutions according to the company&rsquo;s process and guidelines</li><li>Manage engagements with professionalism and emotional intelligence, focusing on solution and retention.</li></ul>Customer Experience Management <ul><li>Maintain meticulous records of customer interactions, complaints, and resolutions in the company&rsquo;s CRM system.</li><li>Collect and report user statistics, feedback, and trends to help improve FroggyTalk&rsquo;s services and customer engagement strategies.</li><li>Proactively identify and escalate complex issues to the appropriate department for further resolution.</li></ul>Analytics and Optimization <ul><li>Generate regular reports on inbound and outbound customer interactions, highlighting key metrics such as response times, resolution rates, and satisfaction scores.</li><li>Identify opportunities for improving customer service processes and contribute to operational efficiency.</li></ul>Requirements <ul><li>Arabic &amp; French speaker with a strong command of English (oral and written).</li><li>Ensuring that all customer engagements meet the Key Performance Indicators (&lsquo;KPIs&rsquo;) for the role.</li><li>Experienced in customer service (minimum of 1 year), preferably in a telecommunications workspace.</li><li>Strong data analysis skills and proficiency in CRM tools like Zoho Desk, Freshdesk, Zendesk, or SalesForce CRM.</li><li>Natural multitasking ability, with an excellent eye for detail, critical thinking and good organizational skills</li><li>Self motivated, disciplined, and able to work remotely with a strong focus on meeting goals.</li><li>Team player with demonstrable success in cross-functional collaboration.</li></ul>What We Offer <ul><li>A collaborative and supportive team environment.</li><li>100% remote work with flexible hours.</li><li>Competitive salary and performance-based incentives.</li><li>Opportunity to have a direct impact on the growth of an innovative startup.</li></ul>If you&rsquo;re excited about making a difference and joining a company that values connection and community, we want to hear from you!Job Type: Full-time

Customer Service Advisor (Arabic & French)

3Shape

<div>About the role
This role is a key element in the customer journey. The TRIOS Onboarding &amp; Training Consultant (TOTC) ensures that a client does not just buy a 3Shape product, but has an exceptional experience with it too, after the initial purchase has taken place. He/she will guide the user through the remote onboarding program to discover the world of TRIOS. To accomplish this, he/she builds relationships with users, customizes the experience, and provides training by following a structured remote onboarding program to ensure excellent customer experience and high product usage.
Your key responsibilities will be:
<ul><li>Build trusted customer relationships and provide first-class TRIOS onboarding experience
</li><li>Provide prompt follow-up and attention to customer inquiries.
</li><li>Communicate with customers via email, text, live-chat, phone calls or any other communication method as outlined by management.
</li><li>Plan the entire onboarding of your customers and assist them during their entire onboarding journey from the delivery date of their TRIOS until they are confident TRIOS users and scanning is a habit.
</li><li>Verify product installation to ensure that there are no issues.
</li><li>Delivers complete scanning hands-on training with the customer, together with a follow-up training guidance.
</li><li>Monitor and follow up on the users onboarding journey.
</li><li>Interact with other departments and local academies and escalate customers&rsquo; feedback further.
</li><li>Tracking, Reporting and administrative tasks
</li><li>Setting up the customer&rsquo;s account
</li><li>Enter client information into CRM or project management software.
</li><li>Monitor user&rsquo;s progress through onboarding journey and follow up.
</li></ul>To succeed in your role, you should possess the following competencies:
<ul><li>Strong verbal and written communication skills in English (Upper Intermediate level or higher), with the ability to convey information clearly and professionally to customers
</li><li>At least one year experience at a technical support call center operating at preferably dentistry or medical field
</li><li>Customer obsession, high curiosity in people and willingness to help.
</li><li>Dental background or interest in dental world.
</li><li>Strong ability to learn fast and competent to learn new software.
</li><li>Strong Communicator&mdash;must be able to provide clear, concise training and advice to the customer. Able to guide dentists through the world of TRIOS with varied digital apprehensions.
</li><li>Global Mindset-Must be able to understand and effectively work across cultural boundaries.
</li><li>Problem solving and logical thinking skills&mdash;through focused listening and observation, can identify key issues and limiting factors.
</li><li>Ability to Multitask&mdash;can effectively function in a fast-paced / stressful environment with multiple agendas and timelines.
</li><li>Interpersonal Skills&mdash;viewed as engaging, approachable, eager to understand and listen.
</li></ul>Preferred Education and Experience:
<ul><li>Previous experience in a customer support role, training position, or participation in dental conferences is preferred.
</li><li>Experience as a dental assistant or in a dental lab, and/or familiarity with TRIOS or other intraoral scanners (IOS), is considered a strong asset.
</li></ul>We offer:
<ul><li>Participation in producing market-leading technology products for customers around the world
</li><li>Work in a unique professional, friendly and supportive environment
</li><li>Constant professional growth and development
</li><li>Opportunity to become a part of the success that 3Shape has created over the past 20 years
</li></ul>We will be glad to welcome you in our team!
You can follow us on social media: https://www.facebook.com/3Shape/ https://www.instagram.com/3shape_turkiye/ https://www.youtube.com/user/3shap 
We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.
About us
3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we&rsquo;re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.</div>

TRIOS Onboarding & Training Consultant - Ankara

Concentrix

<div><div><div><div><div>Location</div>
<div>&#304;stanbul, T&uuml;rkiye
</div></div><div><div>Language</div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader">Summary</h2>
Join Concentrix Today!<h2 class="jobSectionHeader">
Description</h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"> 
</h2>
<h2 class="jobSectionHeader">Essential Functions/Core Responsibilities</h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul> 

<h2 class="jobSectionHeader">
Candidate Profile</h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"> 
</h2>
<h2 class="jobSectionHeader">Career Framework Role</h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader">
Supplemental Geographical Information</h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>

GERMANY - This job description does not apply to employees in Germany.

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION 


PHILIPPINES
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul> 


INDIA
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader">
Disclaimer</h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

Istanbul</div></div></div><div></div>

Customer Service - English

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