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operation manager Jobs in Dubai United Arab Emirates

operation manager

continuous improvement manager

Keolis

<div><div>The Operations Excellence Lead is responsible for the centralised management of operational continuous improvement actions, initiatives and other assurance activities to drive operational excellence. The primary responsibility is to lead on process simplification, standardisation and progressing the continuous improvement cycle.</div><p><b>
MAIN RESPONSIBILITIES</b></p>
<p><b>
Strategic</b></p>
<div>
<div><div><ul><li>Support in implementation of change or lead change within operations department.</li></ul>
</div>
</div></div><p><b>Stakeholder / Customer
</b></p><div><div><div><ul><li>Participate in emergency preparedness and business continuity planning and review and update the plans in liaison with the Operations Standard Manager.</li></ul>
</div>
</div></div><div><b>Operational</b></div>
<div>
<div><div><ul><li>Overall centralised management of the continues improvement tracker for operations department.</li></ul>
<ul><li>Supporting delivery of improvement initiatives to build resilience and improve efficiency.</li></ul>
<ul><li>Simplification and standardisation of operational process, procedures and work instructions and centralised document reviews.</li></ul>
<ul><li>Support ongoing review of dynamic flowcharts and linked operational documents.</li></ul>
<ul><li>Conduct periodic compliance checks to monitor implementation of continuous improvement actions and report findings of areas of improvement to management team.</li></ul>
<ul><li>Support in delivery of other operational assurance activities including drills, management inspections and coordination with other functions within the organisation.</li></ul>
<ul><li>Participate in internal and external audits conducted by QHSE, client or third parties.</li></ul>
<ul><li>Raise and track non-conformances and corrective actions identified through the operational assurance program.</li></ul>
<ul><li>Participate in investigations of incidents accidents assigned to the operations assurance team.</li></ul>
<ul><li>Support the Operations Standard Manager with initiatives to develop, maintain and drive process and system improvements.</li></ul>
<ul><li>Perform and carry out duties as directed by the Head of Planning &amp; Performance.</li></ul>
</div>
</div></div><div><b>Capability / People</b></div>
<div>
<div><div><ul><li>Support the Operations Standard Manager in the creation and delivery of post incident debriefs, lessons learned and workshops.</li></ul></div></div></div><br>
<p></p>
<p>
</p><p><b>KEY COMPETENCIES</b></p><br>
<p></p>
<div><b>
Technical Competencies</b></div>
<div>
<div><div><ul><li>Knowledge of railway systems, operations and continuous improvement process.</li></ul>
<ul><li>Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced and cross functional environment.
</li></ul><ul><li>Capable in using Microsoft Office applications (Excel, Outlook, Power Point, others).</li></ul></div></div><br>
</div>
<div></div> <div><b>Behavioural Competencies</b></div>
<div>
<div><div><ul><li>Professional maturity, judgment, supervisory presence to lead actions or tasks, projects.</li></ul>
<ul><li>Problem solving, analysis, process improvement and ability to manage complex tasks within target time frames.</li></ul>
<ul><li>Collaborative, strong team player, leadership skills to work with cross-functional teams.</li></ul>
<ul><li>Ability to work unsupervised to meet tight deadlines.</li></ul></div></div></div><br>
<p></p>
<p>
</p><p><b>MINIMUM QULAIFICATIONS</b></p><br>
<p></p>
<div>
<div><div><div><p><b>Min.</b></p></div><div><br>
<p><b>
Required</b></p></div><div><br>
<p><b>
Desirable</b></p></div></div><div><br>
<div>
<p><b>Education</b></p></div><br>
<div>
<div>Bachelor&rsquo;s degree or equivalent vocational qualification; or degree in Management discipline<br>
<ul><li>
</li></ul></div></div><div><p>Relevant professional qualification and membership of professional body an advantage</p></div></div><div><br>
<div>
<p><b>Experience</b></p></div><br>
<div>
<div><ul><li>3-5 years of supervisory experience in the railway operations essential
</li></ul><ul><li>Experience in one or railway functions- operations (station, OCC and Train operation)</li></ul>
<ul><li>Experience in operational document writing and conducting reviews</li></ul></div><br>
</div>
<div><p>Experience in implementation or management of continuous improvement actions.</p></div></div><div><br>
<div>
<p><b>Skills / Training</b></p></div><br>
<div>
<div> <ul><li>Fluent in English.</li></ul></div><br>
</div>
<div><div>Lean/ Six Sigma or other professional process improvement certification</div></div></div></div></div></div><p></p>

Operations Excellence Lead

Roads and Transport Authority

<div>
 <p>
  <strong>
   JOB PURPOSE
  </strong>
 </p>
 <p>
  Implementing Development &amp; Corporate Agility procedures, Processes management, change management, and operational plans for the Authority's organizational units, and preparing related reports. Also, aligning the Authority's strategy with continuous improvement plans and roadmaps.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   KEY ACCOUNTABILITIES &amp; DECISION-MAKING
  </strong>
 </p>
 <ol>
  <li>
   Participate in preparing Development &amp; Corporate Agility roadmap, follow up on its implementation, and prepare reports on implementation developments.
  </li>
  <li>
   Include data and details of organizational units related to corporate development requirements and document them according to approved procedures.
  </li>
  <li>
   Measure, monitor, and analyze the section's strategic and operational performance indicators and report on them.
  </li>
  <li>
   Coordinate with agencies and sectors to prepare corporate agility meetings and participate in events related to development and agility practices and capacity building.
  </li>
  <li>
   Analyze data and information from departments and organizational units to support the identification of areas of development, development priorities, and root causes, in coordination with the Authority's departments. Identify development initiatives and follow up on their implementation.
  </li>
  <li>
   Follow up on the implementation and closure of corrective actions related to the section's quality system and internal audit.
  </li>
  <li>
   Contribute to the study and implementation of the corporate change management system to analyze the extent of alignment with the Authority's strategy, global best practices, challenges, opportunities, and related variables.
  </li>
  <li>
   Work to enhance corporate agility by developing effective business models for rapid changes and challenges.
  </li>
  <li>
   Design awareness programs on organizational development, agility, and change management, and implement workshops related to them at the Authority level.
  </li>
  <li>
   Prepare training and awareness plans for organizational agility practices, continuous development, and change management, and follow up on their implementation.
  </li>
  <li>
   Prepare communication plans for organizational agility practices, continuous development, and change management across multiple channels.
  </li>
  <li>
   Support the updating and development of corporate documents related to organizational development and agility.
  </li>
  <li>
   Draft correspondence with external and internal corporates related to Department requirements.
  </li>
  <li>
   Follow up on the organizational unit's work plan and administrative requirements.
  </li>
  <li>
   Perform any other tasks assigned by the line manager.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications - External
  </strong>
 </p>
 <p>
  <strong>
   Education
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in business administration or innovation from a recognized university
  </li>
  <li>
   At least 5 years of relevant working experience
  </li>
 </ul>
</div>


Specialist - Development & Corporate Agility

SCOTTS Group

<p>You ll have a safety-first mentality, with a real desire to work with peers to develop the asset plan for the site and develop colleagues to ensure business goals are achieved</p>
<p><strong>Some of your key responsibilities:</strong></p>
<ul>
 <li>You will ensure the plan operates in line with all HSE legislations and Environmental Agency permits, company policies and standards (ISO9001, ISO14001), including ensuring HAZOPS are carried out and actions completed. </li>
 <li>You ll maximise productivity, efficiency and utilisation of the specified plants and manage improvement programmes.</li>
 <li>You will be responsible for the production fixed cost budget, develop cost savings initiatives.</li>
 <li>You will encourage and drive the training and development of colleagues, paying particular attention to competence assessment and development needs to improve skills, ensuring there are appropriate resources to run the plants.</li>
 <li>You ll take ownership of the standard operating procedures and GMP standards for the specified plants and ensure that they are operated, reviewed and regularly updated.</li>
 <li>You will be an innovative leader, promoting a Continuous Improvement culture in the plant and actively develop colleagues to add value beyond their allocated task.</li>
</ul>
<p> </p>
<p><strong>What s in it for me?</strong></p>
<ul>
 <li>A competitive salary alongside being included in our company bonus scheme. Our Group Staff Bonus &amp; Profit Performance Pay bonus schemes reinforce the Scott Bader principle of working together for a common goal and sharing in our successes.</li>
</ul>

Production Manager

ADB SAFEGATE

<p><strong>Customer complaint handling, escalation, and moderation</strong></p>
<ul>
<li>Active owner, driver &amp; support of root cause analysis of complaints and non-conformances for customers in MEA region.</li>
<li>Lead 8D resolution and act as 8D process owner to coach &amp; challenge stakeholders both on content as on structure, to ensure 8D resolution to customer satisfaction and that the company s overall maturity of running 8D methodology increases year on year.</li>
<li>Conduct 8D training and coaching sessions on region &amp; global level and provides support on 8D methodology related questions.</li>
<li>Support the region in coordinating, guiding, and handling customer claims, to track resolution and establish a system to record the activities.</li>
<li>Establish regular claim reviews with teams to identify repetitive / systemic issues, escalation needs and drive resolution.</li>
<li>Guides  loose  issues into the agreed complaint handling process flow.</li>
<li>Where necessary, act as bridge between the Regions and the Business Lines, Manufacturing and Supply Chain for the resolution of quality issues.</li>
<li>Drive corrective and preventive actions via timely communication with Product Management and Engineering Change process.</li>
<li>Ensures that all major issues are addressed in correct manner (8D-method, reporting, ownership, team set-up, provisions,  ), either on global or on local level and that management is kept informed of critical issues, as required.</li>
</ul>
<p><strong>Quality performance monitoring &amp; reporting</strong></p>
<ul>
<li>Facilitate global 8D-cockpit. Compiles the meeting agenda, lines up the required attendees, guides &amp; moderates the meeting. Challenges 8D team leaders &amp; management where necessary on chosen directions. Documents decision &amp; actions, communicates them, and comes back on them when needed.</li>
<li>Ownership &amp; review of monthly reports of key KPI (i.e. NCC (non-conformance costs), CAR closure rate, audit adherence, etc.).</li>
<li>Communication of the Quality performance with the management team and driving continuous improvement via corrective action follow-up.</li>
</ul>
<p><strong>Quality management systems</strong></p>
<ul>
<li>Develop QHSE plans for customer turn-key projects &amp; support the set-up and maintenance across MEA.</li>
<li>Develop process documents and guidelines to complement the existing Global QMS.</li>
<li>Develop and perform quality training to Project teams.</li>
<li>Perform internal audits on Project Sites to assist the Project teams in proper implementation of established processes and selected software solution.</li>
<li>Establish a Document Management System for the Region and support implementation.</li>
<li>Lead and host audits by third-parties (customers, certification bodies, etc.), where required.</li>
<li>Share and maintain the Quality portal hosting the global QHSE management systems with regions.</li>
<li>Liaise with global QM workgroup for definition and implementation of global guidelines, rules and structure.</li>
</ul>
<p><strong>Business Excellence &amp; Continuous process improvement</strong></p>
<ul>
<li>Drive process improvement and simplification by analysis of existing business processes to find risks and opportunities and to determine root causes.</li>
<li>Drive change across the organization and act as internal advisor to support departments. Incorporating Six Sigma practices, the goal is to facilitate progress and reduce costs, focusing on effectiveness, efficiency, customer and user experience.</li>
<li>Coordinate and lead projects for improvement across the organization.</li>
<li>Monitor progress of corrective actions in order to check if changes yield desirable results.</li>
</ul>

Quality Manager

Majid Al Futtaim

<p><strong>Key Responsibilities</strong></p>
<ul>
<li>Design, implement, and maintain robust IT service management frameworks in line with ITIL or similar industry standards.</li>
<li>Oversee key ITSM processes such as incident, problem, change, and release management to ensure operational continuity.</li>
<li>Lead the Continuous Service Improvement (CSI) function by identifying and executing improvement initiatives across IT operations.</li>
<li>Develop and track KPIs to measure service performance, prepare reports, and deliver insights for data-driven decision-making.</li>
<li>Collaborate with cross-functional teams to align IT services with business objectives and ensure customer satisfaction.</li>
<li>Act as a senior escalation point for high-impact incidents, ensuring timely communication, root cause analysis, and resolution.</li>
<li>Manage and mentor the ITSM and CSI team, promoting best practices, accountability, and a proactive service culture.</li>
<li>Conduct governance reviews, maintain documentation, and ensure adherence to compliance standards.</li>
<li>Work closely with DevOps and infrastructure teams to align service delivery with agile and automation principles.</li>
<li>Continuously assess ITSM tools, recommending improvements or new solutions to enhance efficiency and transparency.</li>
</ul>

Lead Service Management & Continuous Service Improvement

AD Ports Group

Job DescriptionLeads business process improvement initiatives that result in operational efficiencies and/or an increase in customer satisfaction. Assists in development of Nishan Security Services  business process improvement methodology and in the implementation of a business process improvement capability.ResponsibilitiesKey Responsibilities: Support strategic planning by contributing to the development and execution of plans aligned with organizational goals. Coordinate with departments such as Security Operations, International, and Business Support to ensure seamless integration of initiatives. Monitor performance metrics and lead initiatives to improve efficiency and service delivery. Use AI tools to analyze data, generate insights, and support decision-making across projects and operations. Maintain and enhance operational dashboards using AI and analytics to track KPIs and performance trends. Manage assigned projects, ensuring timelines, resources, and deliverables are aligned with business objectives. Apply Lean principles to identify inefficiencies and implement process enhancements. Assist in implementing controls and monitoring risks to ensure compliance with internal and external standards. Mentor team members in project management, Lean practices, and basic AI literacy to build internal capabilities. Facilitate clear and consistent communication with stakeholders regarding project status, risks, and outcomes. Assess new tools and technologies, including AI platforms, for potential adoption to improve operations. Support resource allocation and capacity planning to meet project and operational needs. Organize and deliver training sessions to promote continuous learning and improvement across the team. Encourage experimentation with digital solutions and contribute to pilot programs for new technologies. Maintain accurate project documentation, including RAID logs, charters, and lessons learned, ensuring transparency and accountability.Qualifications Bachelor s Degree

Manager Business Transformation & Excellence

Road and Transport, RTA Dubai

<p>Lead continuous improvement of QHSE programs and risk management strategies.</p><p>Provide training on hazards, risk control, accident management, and reporting procedures.</p><p>Liaise with SRRPD to address proposed changes related to QHSE aspects.</p><p>Develop corrective and preventive action plans supported by root cause analysis.</p><p>Implement RTA QHSE strategies, standards, and procedures in alignment with international best practices.</p><p>Conduct independent investigations into railway accidents and safety incidents, recommending corrective measures.</p><p>Carry out QHSE audits and inspections, recommending corrective and preventive actions.</p><p>Ensure timely investigation and reporting of all incidents and recommend proactive solutions to reduce recurrence.</p><p>Prepare and analyze records of incidents, emergency drills, and response exercises.</p><p>Develop procedures for crisis management, incident investigation, and injury/illness cost assessments.</p><p>Conduct risk assessments, monitor implementation, and ensure compliance across RTA sectors.</p><p>Supervise QHSE performance of contractors, consultants, and partners.</p><p>Participate in strategic planning and monitor KPIs for the Rail Agency.</p><p>Prepare weekly and monthly QHSE reports and presentations for senior management.</p><p>Oversee DGEP requirements and ensure departmental compliance.</p>

QHSE Manager

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