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coordinator contact centre

Aga Khan University

<div>
 <p>
  <strong>
   Introduction:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 300+ Clinical Laboratories, 50+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  You will be responsible to:
 </p>
 <ul>
  <li>
   Review KPIs regularly, ensure team members meet set KPIs, conduct team huddles, and debriefs for knowledge sharing.
  </li>
  <li>
   Manage KPIs: Patient Appointments, FCR, Response Time, AHT, Service Level, etc. Timely and accurate report circulation.
  </li>
  <li>
   Liaise with stakeholders for continuous improvements in operations.
  </li>
  <li>
   Ensure compliance of all AKUH HR and Departmental SOPs &amp; Policies
  </li>
  <li>
   Manage staff schedules, monitor attendance, ensure adherence to shift roster, and take corrective actions when needed.
  </li>
  <li>
   Manage high customer satisfaction through quality services and timely responses.
  </li>
  <li>
   Conduct performance evaluations, ensure correct appointment bookings, and provide necessary training for staff.
  </li>
  <li>
   Coordination with HR and vendors for smooth operations.
  </li>
  <li>
   Ensure adherence to policies, conduct system and stock audits.
  </li>
  <li>
   Timely procurement of required stock and equipment replacements.
  </li>
  <li>
   Manage and arrange departmental events, including internal engagements and team building activities.
  </li>
  <li>
   Enhance organization&rsquo;s reputation by applying CARR / Service Excellence standards.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  You should have:
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s or master&rsquo;s degree from a recognized institution
  </li>
  <li>
   Minimum 4-5 years of Contact Centre/Call Center experience including 2-3 years management experience as Team Leader or Supervisor.
  </li>
  <li>
   Excellent operational and people management skills
  </li>
  <li>
   Exceptional customer service skills.
  </li>
  <li>
   Excellent written and verbal communication skills in English and Urdu.
  </li>
  <li>
   Strong presentation, interpersonal and active listening skills.
  </li>
  <li>
   Sound knowledge of the Contact Centre technicalities, key performance indicators (KPIs) and Performance Management &amp; Monitoring tools.
  </li>
  <li>
   Proficient with various software programs including but not limited to Telephony, CRMs, MS Office etc.
  </li>
  <li>
   Willingness to work in shift duties (6 days a week) and on national holidays.
  </li>
  <li>
   Ability to multi-task and effectively work in teams as well as independently.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Comprehensive employment reference checks will be conducted.
 </p>
</div>


Coordinator (Contact Centre)

DOMINO Digital Solution

<p>Domino English Learning Centre &amp; Consultants looking for female student coordinator for their office located near nipa gulshan-e-Iqbal block-5. interested candidates may whatsApp your cv for interview appointment at 0317-5267777</p><p>Job Types: Full-time, Fresher</p><p>Work Location: In person</p>

Female Student Coordinator

<div>
 <p>
  <strong>
   Introduction
  </strong>
 </p>
 <p>
  The Aga Khan University (AKU) is a pioneering institution of higher education with a mission to improve the quality of life in the developing world and beyond, through world-class teaching, research and healthcare delivery. AKU educates students for local and global leadership from campuses and teaching hospitals in six countries, primarily in Asia and East Africa. It generates new knowledge to solve challenges that affect billions of people, especially the most vulnerable. The University is a private, not-for-profit institution and part of the Aga Khan Development Network.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Centre for Regenerative Medicine (CRM) and Stem Cell Research is one of the most ambitious and mission-critical initiatives at AKU. Established in 2016, in collaboration with the Eli and Edythe Broad Center for Regenerative Medicine and Stem Cell Research, University of California San Francisco (UCSF), the Centre is part of the Medical College in Pakistan. Integration with the research, clinical, and policy network of the Medical College enables access to, and engagement with, a broad intellectual network and interdisciplinary teams that include clinicians, basic scientists, students, health care leaders and decision makers. Engagement with Aga Khan University Hospital and its Clinical Trials Unit promotes clinical translation and priority-setting to enhance impact for patient benefit in the regions served by AKU.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Centre has pioneered research in regenerative medicine and stem cell biology in Pakistan. Its mission is to translate fundamental research on regionally relevant diseases into novel therapies. With existing infrastructure at the Centre and related labs, AKU is well-positioned to lead in regenerative and genomic medicine regionally, transforming healthcare by incorporating technologies like next-generation sequencing, gene editing, and cell-based interventions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Centre comprises core research space for up to 28 bench researchers containing state-of the-art equipment, including a Fluorescence-activated Cell Sorter (FACS), confocal microscope, meta-system for chromosomal studies, a tissue regeneration laboratory with a bio-printer, three tissue culture facilities for induced Pluripotent Stem Cells (iPSC), primary patient sampling and quarantine, and an established cancer cell line laboratory.
 </p>
 <p>
  <br/>
 </p>
 <p>
  To fully realize the promise of the Centre and a bench-to-bedside approach, AKU is investing further in a state-of-the-art Translational Research Facility (TRF) with integrated animal research, genomics, gene editing, induced pluripotent stem cell iPSC and GMP-grade laboratories to bridge the gap between laboratory research and clinical applications, such as gene and cellular therapies.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  Reporting to the Dean of the Medical College, Pakistan, the Director, Centre for Regenerative Medicine and Stem Cell Research is responsible for strengthening regenerative medicine and genomic research across AKU by training fundamental, translational and clinical researchers and leading translational research programmes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The ideal candidate for the role:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Director will be an inspirational leader who can develop and implement a strategic vision for the Centre. They will promote a culture of learning, innovation, collaboration, teamwork, respect and ethical conduct of research. The Director will strengthen relationships with researchers and clinicians across AKU and build a network of local and global partners, inclusive of academia, government research facilities, and industry. The Director will be a leader in AKU&rsquo;s regions for policy development relative to regenerative and genomic medicine, ethics, commercialization opportunities, and community engagement.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The ideal candidate will work in domains of regenerative and genomic medicine that align with regional priorities for South Asia and East Africa, including Mendelian and complex disorders. The high rates of consanguinity in Pakistan enables the discovery of novel pathogenic variants for Mendelian diseases. The Centre/AKU facilities enable the development of iPSC and animal models targeting patient-specific variants, precise gene editing, investigation of signaling pathways, and drug testing. Together, these activities provide functional validation of disease-causing variants and mechanisms and enable therapeutic development. Conditions with regional significance include blood disorders (sickle cell anaemia / thalassemia), neurodevelopmental disorders, metabolic disorders, cancers, and retinal disorders. The ideal candidate will have experience in bench-to-bedside translation of cell or gene therapies in these regionally relevant domains.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is a full-time position, with flexibility to consider a part-time arrangement for an exceptional candidate, in alignment with University policies.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Specific responsibilities will include to:
  </strong>
 </p>
 <ul>
  <li>
   lead interdisciplinary regenerative medicine research and training within the Medical College, Pakistan and AKU while strengthening local through international networks with a full range of stakeholders;
  </li>
  <li>
   leverage AKU assets, such as biobanks and longitudinal health outcomes and phenotype data for translational regenerative medicine research programmes;
  </li>
  <li>
   lead the development of cell and animal models to support foundational through translational research;
  </li>
  <li>
   develop strategies to build capacity for the clinical delivery of regenerative medicines, including cell and gene therapies by engaging Aga Khan University Hospital and its Clinical Trials Unit;
  </li>
  <li>
   ensure adequate space, capital and human resources are available to meet the research and manufacturing needs for clinical translation;
  </li>
  <li>
   ensure compliance with requirements of all regulatory and accrediting bodies;
  </li>
  <li>
   participate on external scientific and professional committees to enhance AKU&rsquo;s reputation in regenerative medicine;
  </li>
  <li>
   represent AKU at international conferences, symposia and other professional convenings; apply for national and international grants to sustain and enhance the Centre&rsquo;s strategic goals and research programmes;
  </li>
  <li>
   represent the Centre to donors in collaboration with the University Advancement team to enhance the operating endowment and other activities/positions/infrastructure.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The ideal candidate will have:
 </p>
 <ul>
  <li>
   an MD, PhD, or an equivalent degree in a relevant discipline;
  </li>
  <li>
   a minimum of 10 years relevant work experience, 5 years or more at the rank of Associate Professor and be eligible for appointment at AKU for the rank of Associate Professor or Professor;
  </li>
  <li>
   a sustained and outstanding body of scholarship in translational regenerative medicine research, inclusive of cell or gene therapy development, as demonstrated through international peer-reviewed funding, publications, presentations, changes to practice or policy and/or other forms of dissemination that are recognized internationally;
  </li>
  <li>
   a demonstrated record in faculty and staff mentorship and training of graduate students and postdoctoral/clinical fellows;
  </li>
  <li>
   a demonstrated record of leadership of significant single or multi-site research programmes with high impact deliverables;
  </li>
  <li>
   experience in working with legislators, community leaders, industry representatives, and philanthropic partners;
  </li>
  <li>
   the ability to effectively represent the Centre in regional, national and international fora;
  </li>
  <li>
   demonstrated commitment to promoting diversity, equity, inclusion and belonging;
  </li>
  <li>
   demonstrated success in recruiting exceptional clinical and/or bench scientists.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   To Apply
  </strong>
 </p>
 <p>
  Interested candidates are requested to submit their applications addressed to The Senior Manager, Talent Acquisition via email
  <strong>
   hr.recruitment@aku.edu
  </strong>
  with the position title
  <strong>
   Director, Centre for Regenerative Medicine and Stem Cell Research
  </strong>
  in the subject line. Applications should include:
 </p>
 <ul>
  <li>
   A covering letter expressing interest and suitability for the role;
  </li>
  <li>
   An up-to-date Curriculum Vitae;
  </li>
  <li>
   Names and contact details of three referees (referees will only be approached at the final stage of the search and selection process, and only with the candidate&rsquo;s express permission).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  No hard copy applications will be accepted. Only shortlisted candidates will be contacted.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.
 </p>
 <p>
  Comprehensive employment reference checks for the finalists will be conducted.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Applications should be submitted latest by
  <strong>
   January 31, 2026
  </strong>
  .
 </p>
</div>


Director, Centre for Regenerative Medicine and Stem Cell Research

<div><div><div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Introduction</b></h2></div>
<div><div>The Aga Khan University (AKU) is a pioneering institution of higher education with a mission to improve the quality of life in the developing world and beyond, through world-class teaching, research and healthcare delivery. AKU educates students for local and global leadership from campuses and teaching hospitals in six countries, primarily in Asia and East Africa. It generates new knowledge to solve challenges that affect billions of people, especially the most vulnerable. The University is a private, not-for-profit institution and part of the Aga Khan Development Network.</div><br>
<div></div>
<div>
The Centre for Regenerative Medicine (CRM) and Stem Cell Research is one of the most ambitious and mission-critical initiatives at AKU. Established in 2016, in collaboration with the Eli and Edythe Broad Center for Regenerative Medicine and Stem Cell Research, University of California San Francisco (UCSF), the Centre is part of the Medical College in Pakistan. Integration with the research, clinical, and policy network of the Medical College enables access to, and engagement with, a broad intellectual network and interdisciplinary teams that include clinicians, basic scientists, students, health care leaders and decision makers. Engagement with Aga Khan University Hospital and its Clinical Trials Unit promotes clinical translation and priority-setting to enhance impact for patient benefit in the regions served by AKU.</div><br>
<div></div>
<div>
The Centre has pioneered research in regenerative medicine and stem cell biology in Pakistan. Its mission is to translate fundamental research on regionally relevant diseases into novel therapies. With existing infrastructure at the Centre and related labs, AKU is well-positioned to lead in regenerative and genomic medicine regionally, transforming healthcare by incorporating technologies like next-generation sequencing, gene editing, and cell-based interventions.</div><br>
<div></div>
<div>
The Centre comprises core research space for up to 28 bench researchers containing state-of the-art equipment, including a Fluorescence-activated Cell Sorter (FACS), confocal microscope, meta-system for chromosomal studies, a tissue regeneration laboratory with a bio-printer, three tissue culture facilities for induced Pluripotent Stem Cells (iPSC), primary patient sampling and quarantine, and an established cancer cell line laboratory.</div><br>
<div></div>
<div>
To fully realize the promise of the Centre and a bench-to-bedside approach, AKU is investing further in a state-of-the-art Translational Research Facility (TRF) with integrated animal research, genomics, gene editing, induced pluripotent stem cell iPSC and GMP-grade laboratories to bridge the gap between laboratory research and clinical applications, such as gene and cellular therapies.</div>
</div></div><div><div><h2 class="jobSectionHeader"><b>Responsibilities</b></h2></div>
<div><div>Reporting to the Dean of the Medical College, Pakistan, the Director, Centre for Regenerative Medicine and Stem Cell Research is responsible for strengthening regenerative medicine and genomic research across AKU by training fundamental, translational and clinical researchers and leading translational research programmes.</div><br>
<div></div>
<div><b>
The ideal candidate for the role:</b></div><div></div><div><br>
The Director will be an inspirational leader who can develop and implement a strategic vision for the Centre. They will promote a culture of learning, innovation, collaboration, teamwork, respect and ethical conduct of research. The Director will strengthen relationships with researchers and clinicians across AKU and build a network of local and global partners, inclusive of academia, government research facilities, and industry. The Director will be a leader in AKU&rsquo;s regions for policy development relative to regenerative and genomic medicine, ethics, commercialization opportunities, and community engagement.</div><br>
<div></div>
<div>
The ideal candidate will work in domains of regenerative and genomic medicine that align with regional priorities for South Asia and East Africa, including Mendelian and complex disorders. The high rates of consanguinity in Pakistan enables the discovery of novel pathogenic variants for Mendelian diseases. The Centre/AKU facilities enable the development of iPSC and animal models targeting patient-specific variants, precise gene editing, investigation of signaling pathways, and drug testing. Together, these activities provide functional validation of disease-causing variants and mechanisms and enable therapeutic development. Conditions with regional significance include blood disorders (sickle cell anaemia / thalassemia), neurodevelopmental disorders, metabolic disorders, cancers, and retinal disorders. The ideal candidate will have experience in bench-to-bedside translation of cell or gene therapies in these regionally relevant domains.</div><br>
<div></div>
<div>
This is a full-time position, with flexibility to consider a part-time arrangement for an exceptional candidate, in alignment with University policies.</div><br>
<div></div>
<div><b>
Specific responsibilities will include to:</b></div><br>
<div></div><ul>
<li>
lead interdisciplinary regenerative medicine research and training within the Medical College, Pakistan and AKU while strengthening local through international networks with a full range of stakeholders</li>
<li>leverage AKU assets, such as biobanks and longitudinal health outcomes and phenotype data for translational regenerative medicine research programmes</li>
<li>lead the development of cell and animal models to support foundational through translational research</li>
<li>develop strategies to build capacity for the clinical delivery of regenerative medicines, including cell and gene therapies by engaging Aga Khan University Hospital and its Clinical Trials Unit</li>
<li>ensure adequate space, capital and human resources are available to meet the research and manufacturing needs for clinical translation</li>
<li>ensure compliance with requirements of all regulatory and accrediting bodies;</li>
<li>articipate on external scientific and professional committees to enhance AKU&rsquo;s reputation in regenerative medicine</li>
<li>represent AKU at international conferences, symposia and other professional convenings; apply for national and international grants to sustain and enhance the Centre&rsquo;s strategic goals and research programmes.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Requirements</b></h2></div>
<div><div><p>The ideal candidate will have:</p><br>
<p></p>
<ul>
<li>an MD, PhD, or an equivalent degree in a relevant discipline;</li>
<li>a minimum of 10 years relevant work experience, 5 years or more at the rank of Associate Professor and be eligible for appointment at AKU for the rank of Associate Professor or Professor;</li>
<li>a sustained and outstanding body of scholarship in translational regenerative medicine research, inclusive of cell or gene therapy development, as demonstrated through international peer-reviewed funding, publications, presentations, changes to practice or policy and/or other forms of dissemination that are recognized internationally;</li>
<li>a demonstrated record in faculty and staff mentorship and training of graduate students and postdoctoral/clinical fellows;</li>
<li>a demonstrated record of leadership of significant single or multi-site research programmes with high impact deliverables;</li>
<li>experience in working with legislators, community leaders, industry representatives, and philanthropic partners;</li>
<li>the ability to effectively represent the Centre in regional, national and international fora;</li>
<li>demonstrated commitment to promoting diversity, equity, inclusion and belonging;</li>
<li>demonstrated success in recruiting exceptional clinical and/or bench scientists.</li></ul><br>
<p></p>
</div>
</div></div><div><div><h2 class="jobSectionHeader"><b>To Apply</b></h2></div>
<div><div><p>Interested candidates are requested to submit their applications addressed to The Senior Manager, Talent Acquisition via email hr.recruitment@aku.edu with the position title <b>Director, Centre for Regenerative Medicine and Stem Cell Research</b> in the subject line. Applications should include:</p>
<ul>
<li>A covering letter expressing interest and suitability for the role;</li>
<li>An up-to-date Curriculum Vitae;</li>
<li>Names and contact details of three referees (referees will only be approached at the final stage of the search and selection process, and only with the candidate&rsquo;s express permission).</li>
</ul>
<p>No hard copy applications will be accepted. Only shortlisted candidates will be contacted.</p>
<p>
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.</p>
<p>
Comprehensive employment reference checks for the finalists will be conducted.</p>
</div><p>
Applications should be submitted latest by <b>January 31, 2026</b></p></div></div></div></div></div></div></div></div></div></div></div><div></div>

Indus University

<p>Job Summary</p><p>The Program Coordinator is responsible for planning, coordinating, and supporting the implementation of organizational programs and initiatives. This role ensures programs run efficiently, on schedule, and within budget by managing logistics, tracking progress, coordinating stakeholders, and maintaining accurate documentation. The Program Coordinator works closely with program managers, internal teams, and external partners to support successful program outcomes.</p><p>Key Responsibilities</p><p><b>Program Planning &amp; Coordination</b></p><ul><li>Assist in the development and implementation of program plans, timelines, and objectives</li><li>Coordinate day-to-day program activities to ensure smooth execution</li><li>Schedule meetings, workshops, and events related to program activities</li><li>Track program milestones and deliverables</li></ul><p><b>Administrative &amp; Operational Support</b></p><ul><li>Maintain program records, databases, and documentation</li><li>Prepare reports, presentations, and meeting materials</li><li>Monitor budgets, expenses, and resource allocation</li><li>Process invoices, contracts, and purchase requests as needed</li></ul><p><b>Communication &amp; Stakeholder Engagement</b></p><ul><li>Serve as a point of contact for program participants, partners, and vendors</li><li>Communicate program updates, deadlines, and requirements clearly</li><li>Support collaboration among internal departments and external stakeholders</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Program Coordinator

ICT Distribution

<p>Sales Coordinator &ndash; Singapore Market</p><p>Company: ICT Distribution<br/>Job Title: Sales Coordinator &ndash; Singapore Market<br/>Reports to: GM<br/>Region: Pakistan<br/>Schedule: 6:00 AM &ndash; 3:00 PM / 7:00 AM &ndash; 4:00 PM (PK time; aligns with Singapore business hours)<br/>Location: PKT<br/>Salary: TBD</p><p>Job Summary</p><p>The Sales Coordinator &ndash; Singapore Market is responsible for providing essential support to the sales team and ensuring the smooth execution of sales activities for the Singapore region. This role involves managing administrative tasks, maintaining accurate sales data, coordinating sales processes, and supporting the team in achieving sales targets. The Sales Coordinator will work closely with sales representatives, managers, and cross-functional teams to optimize the sales workflow and enhance customer satisfaction.</p><p>Key Responsibilities</p><p>1. Sales Administrative Support</p><ul><li>Prepare proposals, quotations, contracts, and sales presentations for the sales team.</li><li>Assist in organizing and scheduling sales meetings, calls, and events.</li><li>Handle incoming sales inquiries and provide initial product or service information to potential customers.</li><li>Assist in the onboarding and training of new sales team members, especially on sales tools and systems.</li><li>Ensure the sales team is equipped with up-to-date product information, sales materials, and tools.</li></ul><p>2. Sales Data &amp; CRM Management</p><ul><li>Maintain and update the customer relationship management (CRM) system with accurate customer data, opportunities, and activity logs.</li><li>Track sales metrics and KPIs; prepare regular sales reports for management review.</li><li>Analyze sales performance to identify trends, gaps, and opportunities for improvement.</li><li>Monitor and manage all sales documentation to ensure records are complete, accurate, and current.</li></ul><p>3. Sales Operations &amp; Process Improvement</p><ul><li>Support the development, refinement, and implementation of sales processes, workflows, and standard operating procedures (SOPs).</li><li>Collaborate with cross-functional teams (e.g., marketing, finance, logistics) to ensure alignment and consistency in sales operations.</li><li>Help streamline tools, templates, and documentation to improve overall sales efficiency.</li></ul><p>4. Order Management &amp; Coordination</p><ul><li>Coordinate order processing and ensure that all orders are entered accurately and in a timely manner.</li><li>Track order status from submission to delivery and communicate updates to the sales team and customers.</li><li>Liaise with the finance and logistics teams to resolve any issues related to invoicing, shipping, or payment.</li></ul><p>5. Customer Support &amp; Relationship Management</p><ul><li>Act as a point of contact for customer inquiries related to orders, products, and basic support.</li><li>Coordinate with relevant internal teams to resolve customer issues promptly and professionally.</li><li>Maintain strong customer relationships by providing timely follow-ups and ensuring a positive overall experience.</li></ul><p>Qualifications</p><ul><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field preferred.</li><li>Minimum 2 years of experience in sales operations, sales support, or a similar role.</li><li>Proficiency in CRM software (e.g., Salesforce, Zoho) and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).</li><li>Strong organizational skills and high attention to detail.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to multitask, prioritize, and work independently in a fast-paced, remote environment.</li><li>Analytical mindset with strong problem-solving skills.</li></ul><p>Contact Us to Apply</p><p>Submit your CV to: recruitment@ictdistribution.net with email subject PKT-SC-SG-&quot;YourFullName&quot;</p><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs84,000.00 per month</p><p>Work Location: In person</p>

Sales Coordinator – Singapore Market

<p>Technical Sales Coordinator &ndash; Malaysia Market (PKT-Remote)</p><p>Company: ICT Distribution<br/>Job Title: Technical Sales Coordinator &ndash; Malaysia Market<br/>Reports to: GM<br/>Region: Pakistan<br/>Schedule: 6:00 AM &ndash; 3:00 PM / 7:00 AM &ndash; 4:00 PM (PK time; aligns with Malaysia business hours)<br/>Location: PKT<br/>Salary: TBD</p><p>Job Summary</p><p>The Technical Sales Coordinator &ndash; Malaysia Market is responsible for providing essential support to the sales team and ensuring the smooth execution of sales activities for the Malaysia region. This role involves managing administrative tasks, maintaining accurate sales data, coordinating sales processes, and supporting the team in achieving sales targets. The Technical Sales Coordinator will work closely with sales representatives, managers, and cross-functional teams to optimize the sales workflow and enhance customer satisfaction.</p><p>Key Responsibilities</p><ul><li>Sales Administrative Support</li><li>Prepare proposals, quotations, contracts, and sales presentations for the sales team.</li><li>Organize and schedule sales meetings, calls, and events.</li><li>Handle incoming sales inquiries and provide initial product or service information to potential customers.</li><li>Assist in the onboarding and training of new sales team members, especially on sales tools and systems.</li><li>Ensure the sales team is equipped with up-to-date product information, sales materials, and tools.</li></ul><ul><li>Sales Data &amp; CRM Management</li><li>Maintain and update the customer relationship management (CRM) system with accurate customer data, opportunities, and activity logs.</li><li>Track sales metrics and KPIs; prepare regular sales reports for management review.</li><li>Analyze sales performance to identify trends, gaps, and opportunities for improvement.</li><li>Monitor and manage all sales documentation to ensure records are complete, accurate, and current.</li></ul><ul><li>Sales Operations &amp; Process Improvement</li><li>Support the development, refinement, and implementation of sales processes, workflows, and standard operating procedures (SOPs).</li><li>Collaborate with cross-functional teams (e.g., marketing, finance, logistics) to ensure alignment and consistency in sales operations.</li><li>Help streamline tools, templates, and documentation to improve overall sales efficiency.</li></ul><ul><li>Order Management &amp; Coordination</li><li>Coordinate order processing and ensure that all orders are entered accurately and in a timely manner.</li><li>Track order status from submission to delivery and communicate updates to the sales team and customers.</li><li>Liaise with the finance and logistics teams to resolve any issues related to invoicing, shipping, or payment.</li></ul><ul><li>Customer Support &amp; Relationship Management</li><li>Act as a point of contact for customer inquiries related to orders, products, and basic support.</li><li>Coordinate with relevant internal teams to resolve customer issues promptly and professionally.</li><li>Maintain strong customer relationships by providing timely follow-ups and ensuring a positive overall experience.</li></ul><p>Qualifications</p><ul><li>Bachelor&rsquo;s degree in Business, Marketing, IT, or a related field preferred.</li><li>Minimum 2 years of experience in sales coordination, sales operations, or sales support, preferably within an IT/technology or distribution environment.</li><li>Experience working with regional or international markets; exposure to the Malaysia market is an advantage.</li><li>Proficiency in CRM software (e.g., Salesforce, Zoho, HubSpot) and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).</li><li>Strong organizational skills and high attention to detail, particularly in managing sales data, reports, and documentation.</li><li>Excellent written and verbal communication and interpersonal skills, with the ability to interact professionally with customers and internal teams.</li><li>Ability to multitask, prioritize, and work independently in a fast-paced, remote environment aligned with Malaysia business hours.</li><li>Analytical mindset with strong problem-solving skills and the ability to identify trends, gaps, and opportunities for process improvement.</li><li>Customer-oriented attitude with the ability to build and maintain positive relationships with clients and stakeholders.</li></ul><p>Contact Us to Apply</p><p>Submit your CV to: recruitment@ictdistribution.net with email subject PKT-TSC-ML-&quot;YourFullName&quot;</p><p>Job Type: Full-time</p><p>Pay: Rs87,000.00 - Rs111,000.00 per month</p><p>Work Location: In person</p>

Technical Sales Coordinator – Malaysia Market

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Sales Coordinator – Singapore Market

Technical Sales Coordinator – Malaysia Market