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customer support executive

PINNACLE ENTERPRISE

↗ Making ways for some new hires!Pinnacle is looking for outstanding profiles for the Customer Support ExecutivesResponsibilities:<ul><li>Communicate with customers via phone, email, and chat.</li><li>Provide knowledgeable answers to questions about the product, and pricing availability.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Excellent communication and collaboration skills to work effectively within a team.</li><li>Handle customer complaints and provide appropriate solutions and alternatives within the time limits.</li></ul>Qualifications:<ul><li>Fluent in English conversation.</li><li>Must have 2 years of relevant work experience.</li><li>Ability to multi-task, organize, and prioritize work.</li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills.</li></ul>Benefits:Health &amp; Life Insurance, EOBI, Performance-based increments, Transportation Allowance, Attendance PerksShift: Evening/ Night (Required)Working Days: 5 daysLocation: DHA Phase 2 Ext, Karachi.Job Type: Full-timePay: From Rs60,000.00 per monthApplication Question(s):<ul><li>Are you fluent in English?</li><li>Please share your salary expectations.</li><li>How many years of experience do you have with International Customer Support?</li><li>Are you available for both evening and night shift?</li></ul>Work Location: In person

Customer Support Executive

rexD Private Limited

<ul><li>Build and strengthen strategic relationships with key accounts.</li><li>Manage assigned clients by developing a strong pipeline of high-quality prospects, generating demand, and effectively tracking, reporting, and managing the sales pipeline.</li><li>Maintain ongoing communication with clients, understanding their needs and ensuring consistent support.</li><li>Oversee complete account management activities and assist business leads in all related tasks.</li><li>Play a key role in new business presentations and handle the smooth onboarding of new clients.</li><li>Identify and target potential new customers to expand business opportunities.</li><li>Boost account volume and profitability while exploring new business prospects within approved budgets.</li><li>Ensure all tasks are completed within defined budget and time constraints.</li><li>Stay updated on product features, industry trends, and market developments.</li><li>Build strong client&ndash;company relationships by promptly addressing issues and focusing on client-specific needs.</li><li>Implement and maintain best practices across the sales and account management process.</li><li>Monitor, analyze, and report on sales performance and key metrics.</li></ul>Location: Shahrah-e-Faisal, KarachiJob Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>Are you an immediate joiner ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

International Customer Support Executive

<ul><li>Build and strengthen strategic relationships with key accounts.</li><li>Manage assigned clients by developing a strong pipeline of high-quality prospects, generating demand, and effectively tracking, reporting, and managing the sales pipeline.</li><li>Maintain ongoing communication with clients, understanding their needs and ensuring consistent support.</li><li>Oversee complete account management activities and assist business leads in all related tasks.</li><li>Play a key role in new business presentations and handle the smooth onboarding of new clients.</li><li>Identify and target potential new customers to expand business opportunities.</li><li>Boost account volume and profitability while exploring new business prospects within approved budgets.</li><li>Ensure all tasks are completed within defined budget and time constraints.</li><li>Stay updated on product features, industry trends, and market developments.</li><li>Build strong client&ndash;company relationships by promptly addressing issues and focusing on client-specific needs.</li><li>Implement and maintain best practices across the sales and account management process.</li><li>Monitor, analyze, and report on sales performance and key metrics.</li></ul>Location: Shahrah-e-Faisal, KarachiInterested candidate can also share their emails on recruitment.9607@rex-d.comJob Type: Full-timePay: Rs60,000.00 - Rs85,000.00 per monthApplication Question(s):<ul><li>Are you an immediate joiner ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Support Executive - Night

Climax Software Solutions

We Need More Brains on the Line!Position: Software Support Executive (Day Shift)Can you explain complex tech to someone&rsquo;s grandma and the CEO &mdash; without breaking a sweat? If you&rsquo;re nodding, we&rsquo;re already impressed.We&rsquo;re searching for a Software Support Executive who can transform client confusion into clarity, troubleshoot ERP issues like a tech ninja, and maybe drop a clever pun or two along the way.What We&rsquo;re Looking For<ul><li>Fluent English &mdash; spoken and written like a pro</li><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field</li><li>2+ years of experience supporting and implementing ERP systems</li><li>A tech-savvy problem solver who&rsquo;s faster than hitting Ctrl + Z</li><li>Patient, approachable, and passionate about making technology simple and accessible</li></ul>What You&rsquo;ll Be Doing<ul><li>Delivering top-tier ERP support to end-users &mdash; troubleshooting bugs, glitches, and the occasional digital mystery</li><li>Training and guiding clients (and teammates!) on ERP features and best practices</li><li>Responding quickly, solving effectively &mdash; always with a human touch</li><li>Becoming the go-to expert who turns frustration into confidence</li></ul>Why This Role MattersThis isn&rsquo;t just tech support &mdash; it&rsquo;s your chance to be the brains behind our ERP success and make a real impact every single day. You&rsquo;ll help shape how our clients work, grow, and experience our solutions.Ready to Let Your Brilliance Shine?Apply now and bring your talent where it counts.Job Type: Full-timePay: Rs60,000.00 - Rs85,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Support Executive (Day-Shift)

Progatix

We are looking for female candidates to join our team as Customer Support Executives for our ERP product. This role is ideal for fresh graduates who are eager to begin their career in customer support and ERP systems.Key Responsibilities:<ul><li>Provide first-level support to customers using the ERP system</li><li>Handle customer queries via calls, emails, and tickets</li><li>Assist users with ERP modules, preferably Accounting</li><li>Identify, troubleshoot, and escalate issues when required</li><li>Maintain accurate records of customer interactions and issues</li><li>Coordinate with internal technical and implementation teams</li></ul>Requirements:<ul><li>Fresh graduates are encouraged to apply</li><li>Basic understanding of ERP systems is a plus</li><li>Knowledge of Accounting concepts will be preferred</li><li>Good communication and interpersonal skills</li><li>Willingness to learn and grow in a customer support role</li></ul>Location: Karachi Clifton 5Share your resume: mohib.haider@progatix.comJob Type: Full-timeWork Location: In person

Customer Support Executive ERP (Female)

Utopia Fulfillment

Department: eCommerce Back-Office Support Company: Utopia Deals Location: On-site (as applicable) Shift: Morning Employment Type: Full-TimeAbout Utopia DealsUtopia Deals is a fast-growing eCommerce brand dedicated to delivering high-quality products and exceptional customer experiences. We pride ourselves on efficiency, innovation, and outstanding service. We are seeking a detail-oriented and customer-focused Email &amp; Chat Support Representative to join our back-office support operations team.Position OverviewThe Email &amp; Chat Support Representative will handle customer inquiries, order issues, and product questions through email and live chat. This role requires strong written communication skills, attention to detail, and the ability to provide fast, accurate, and friendly customer support. You will collaborate closely with internal teams to resolve customer concerns and ensure seamless post-purchase experiences.Key ResponsibilitiesCustomer Support &amp; Communication<ul><li>Respond promptly to customer inquiries via email and chat with professionalism, empathy, and accuracy.</li><li>Handle order-related concerns such as tracking updates, cancellations, returns, and refunds.</li><li>Provide product information, troubleshooting assistance, and general support.</li><li>Maintain a positive, customer-first tone in all interactions.</li></ul>Back-Office eCommerce Operations<ul><li>Process returns, replacements, and escalation requests in accordance with company policies.</li><li>Coordinate with warehouse, fulfillment, and logistics teams to resolve delivery issues.</li><li>Update customer records, orders, and case notes in CRM and eCommerce systems.</li><li>Monitor and escalate operational challenges like shipment delays or product availability issues.</li></ul>Quality, Compliance &amp; Efficiency<ul><li>Follow standard operating procedures (SOPs) and quality guidelines.</li><li>Meet performance targets including response time, customer satisfaction, and resolution rate.</li><li>Identify recurring issues and provide feedback for process improvements.</li><li>Ensure compliance with company policies, privacy standards, and platform rules (Amazon, Shopify, Walmart, etc., if applicable).</li></ul>Required Qualifications<ul><li>Proven experience in customer support, preferably in eCommerce or online retail.</li><li>Excellent written communication skills with strong grammar and clarity.</li><li>Ability to multitask and manage multiple conversations simultaneously.</li><li>Familiarity with eCommerce platforms (Shopify, Amazon Seller Central, Walmart Seller Center, etc.) is a plus.</li><li>Experience using CRM or helpdesk tools (Zendesk, Gorgias, Freshdesk, HubSpot).</li><li>Strong problem-solving skills and a calm, customer-centric mindset.</li><li>Ability to work independently and as part of a collaborative support team.</li></ul>Preferred Skills<ul><li>Knowledge of order management workflows and fulfillment processes.</li><li>Experience in remote customer support roles.</li><li>Ability to adapt quickly to new tools, systems, and processes.</li><li>Basic Excel or Google Sheets skills for reporting.</li></ul>What We Offer<ul><li>Competitive salary and performance incentives</li><li>Opportunities for career growth in a rapidly expanding company</li><li>Supportive team environment</li><li>Training and development programs</li><li>Flexible work setup (based on company policy)</li></ul>Share your resumes at ahmed.mazhar@utopiadeals.com CC: maham.khalil@utopiadeals.comJob Type: Full-timeWork Location: In person

Customer Support Executive - Email Chat Support

Explore 2045+ Customer support executive in Karachi Jobs In Karachi this December. Find roles across top companies and apply now to boost your career.

2045 customer support executive jobs IN Karachi Jobs In Karachi

Customer Support Executive

Customer Support Executive

International Customer Support Executive

Customer Support Executive - Night

Customer Support Executive (Day-Shift)

Customer Support Executive ERP (Female)

Customer Support Executive - Email Chat Support