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customer service executive

Propstar Technologies

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 Company Description
 
 
 
 Propstar Technologies is a leading BPO and technology services provider, headquartered in Karachi, Pakistan. As a subsidiary of Ember Capital Group (USA), the company specializes in offering cost-effective and tailored back-office solutions to U.S.-based real estate firms. Since its inception in 2022, Propstar Technologies has focused on empowering property investment and acquisition firms with operational support, including market research, lead generation, investor relations, and asset management. With a skilled team and a client-focused approach, the company delivers actionable, data-driven insights, enabling real estate firms to streamline their processes and achieve operational efficiency.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site Customer Service Executive role located in Karachi Division. The primary responsibilities for this role include handling customer inquiries and complaints, ensuring customer satisfaction through proactive communication, and maintaining records of customer interactions. The candidate will collaborate with internal teams to resolve customer issues, escalate complex problems when necessary, and work to uphold high standards of customer service. Responsiveness and professionalism in interactions with clients are key aspects of this role.
 
 
 
 Qualifications
 
 
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 Strong Customer Service and Customer Support skills to address inquiries and solve customer issues effectively.
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 Proficient in Customer Satisfaction and Customer Service Management to ensure a seamless client experience and improve processes as required.
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 Excellent Interpersonal Skills to interact with clients and internal teams in a professional, positive, and collaborative manner.
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 Strong organizational and problem-solving abilities are advantageous.
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 Proficiency in written and verbal communication in English is required.
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 Prior experience in customer service or a related field will be considered an asset.
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 </ul>
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Customer Service Executive

Sastaticket.pk

We are looking for Customer Service Executives who are passionate about delivering outstanding service and helping travelers plan memorable experiences. This role is suitable for bachelor's students, fresh graduates, as well as experienced professionals in customer service, support, or travel-related roles.In this position, you will guide customers throughout their journey &mdash; from providing accurate travel information to booking arrangements and resolving post-booking concerns. Depending on experience level, you will also handle more complex queries, escalations, and contribute to process improvements. Your focus will be on ensuring customer satisfaction, building trust, and driving loyalty to our brand.We have multiple openings across junior to mid-level, as well as mid to senior-level positions.Key Responsibilities<ul><li>Manage incoming customer calls and provide professional, timely assistance.</li><li>Guide customers step-by-step through the booking process.</li><li>Handle cancellations, refunds, rebookings, and other changes, ensuring records are accurately updated in the system.</li><li>Resolve customer concerns efficiently, including complex or escalated cases (for mid-level role).</li><li>Understand customer preferences and recommend suitable travel options or packages.</li><li>Follow up with customers to confirm updates and ensure satisfaction.</li><li>Address complaints empathetically and provide effective solutions or alternatives.</li><li>Keep customers informed about current promotions, offers, and services.</li><li>Work toward first-contact resolution and customer satisfaction targets.</li><li>Maintain accurate documentation and ensure compliance with company policies.</li><li>Stay updated on company products, policies, and service-related changes.</li><li>Support junior team members and contribute to team performance improvement initiatives.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree (completed or in progress).</li><li>0&ndash;7 years of experience in customer service, support, call center, or travel-related roles.</li><li>Strong verbal and written communication skills.</li><li>Excellent interpersonal skills with a customer-first mindset.</li><li>Ability to handle a fast-paced work environment and manage multiple tasks effectively.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Basic understanding of travel services, booking systems, or CRM tools is a plus.</li><li>Proven ability to handle escalations and deliver performance targets.</li></ul>We Offer<ul><li>Market-competitive salary</li><li>Monthly incentives</li><li>Medical coverage for self &amp; dependents</li><li>Company stock sharing plan</li><li>Gratuity</li><li>Annual travel allowance</li><li>Pick &amp; drop facility for females</li><li>Opportunity to work in a collaborative, innovative environment</li><li>Continuous learning and professional development opportunities</li></ul>LocationKarachi (On-Site)If you are interested in building your career in customer service and growing within a dynamic and supportive environment, we encourage you to apply.Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Nordica Health Products Pvt Ltd

1. Responsible to handle customer services issues via telephone and taking ownership of each enquiries and complaints with proper follow-up, actions to ensure resolution does reaching customer satisfaction.2. Identifying marketing and developing relationship with new clients.3. Maintaining report with existing customers to ensure customer satisfaction and loyalty.4. Handles incoming calls or inquiries from prospective customers or clients.5. Assists customers effectively by solving customer&rsquo;s queries.6. Provide first-call resolution and forwarding customers complaints to relevant departments.Discusses product offers and ensures customer understandingJob Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Executive- Female

Telemarketing

The Customer Service Representative (CSR) is responsible for handling customer inquiries, resolving complaints, and providing accurate information about products and services. The role requires excellent communication skills, problem-solving ability, and a customer-focused mindset to ensure high levels of customer satisfaction.Position: Call Center Executive &mdash; Client Support Role (No Sales Targets)Job Responsibilities:<ul><li>Handle inbound and outbound client calls in a professional manner</li><li>Provide accurate information and resolve client queries</li><li>Deliver high-quality customer support and service</li><li>Maintain proper call records and follow-up notes</li><li>Coordinate with internal teams when needed</li><li>Ensure a positive client experience on every interaction</li></ul>Why Join Us:<ul><li>No sales targets or pressure</li><li>Client support focused position</li><li>Fixed salary plus uncapped commissions</li><li>Daily and weekly performance incentives</li><li>Positive and collaborative work culture</li><li>Training and skill development programs</li><li>Career growth opportunities</li><li>Flexible working options</li></ul>Requirements:<ul><li>Good verbal communication skills</li><li>Customer-focused attitude</li><li>Basic computer knowledge</li><li>Ability to handle calls with patience and clarity</li><li>Call center or customer service experience is a plus, but not required</li></ul>Job Types: Full-time, Part-timePay: Up to Rs50,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

Customer Service Executive – No Sales, Full Support Role

Optimal IT Solutions

Job Title: Front Sales Executive (Design &amp; Logo Services) Location: Karachi, Pakistan Timings: 8pm to 5amAbout the Role Optimal-itsolutions is looking for a confident and results-driven Front Sales Executive who can interact with walk-in and inbound leads, understand their design needs, and convert them into successful logo and branding orders. If you have strong customer-handling and sales skills, this role is for you!Key Responsibilities<ul><li>Greet and engage customers who visit or contact the sales desk.</li><li>Understand client requirements for logo, branding, or design services.</li><li>Present suitable design packages and explain service features clearly.</li><li>Convert leads into confirmed orders through effective sales communication.</li><li>Coordinate with the design team to ensure smooth project handover.</li><li>Maintain accurate sales records and update CRM tools regularly.</li><li>Follow up with potential clients to maximize conversions.</li></ul>Requirements<ul><li>Fresh and Mid level of positions experience in front desk sales or customer-facing roles (preferably in design, branding, or digital services).</li><li>Strong verbal and written communication skills.</li><li>Ability to meet sales targets and handle customer inquiries professionally.</li><li>Good understanding of logo/design services is a plus.</li><li>Goal-oriented, presentable, and self-motivated personality.</li></ul>What We Offer<ul><li>Market Competitive salary.</li><li>Supportive and flexible working environment.</li><li>Opportunity to work with a creative and growing team.</li></ul>Job Type: Full-timeWork Location: In person

Front Sales

Icon Group of Companies

Icon Global (Private) Limited is seeking a Customer Retention Executive to play a key role in nurturing client relationships, improving satisfaction levels, and ensuring long-term loyalty.Role OverviewAs part of our team, you will be the primary point of contact for existing customers, focused on creating positive experiences, resolving concerns, and uncovering opportunities for growth. Your efforts will directly contribute to reducing customer churn and maximizing client value.Responsibilities: Foster lasting relationships with current clients to strengthen loyalty and encourage repeat business. Respond to customer concerns and inquiries across phone, email, and chat with empathy and professionalism. Identify at-risk customers through behavioral insights and implement tailored retention strategies. Promote additional products and services through upselling and cross-selling initiatives. Maintain up-to-date and accurate records in CRM systems (Zoho CRM experience is advantageous). Work closely with Sales, Marketing, Accounts, and Logistics teams to resolve issues and enhance customer experiences. Track retention KPIs and prepare reports highlighting customer satisfaction, feedback, and loyalty trends.Qualifications:Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or a related discipline. 2+ years of proven experience in customer retention, client management, or customer service. Strong interpersonal, negotiation, and conflict-resolution skills. Proficiency with CRM tools (Zoho CRM preferred). A sales-driven mindset with a strong focus on customer needs.Timings: 6 PM - 3 AM (Monday - Friday) Location: DHA Phase 2, Extension. Job Type: Full-time (On-site) Position Salary: Market CompetitiveOther Perks &amp; Benefits:Medical Insurance Provident Fund Paid Leaves Leaves Encashment Annual BonusNo. of positions available: 05Apply now: Send your resume to hr@icon.com.pk with the subject line &ldquo;Application for Customer Retention Executive&rdquo;Job Type: Full-timeWork Location: In person

Customer Retention Executive- Evening Shift

Tech Cuber

Hiring Hiring Hiring......Location: Gulshan-e-Iqbal, Block 6 Shift Timing: Night Shift (9:00 PM &ndash; 6:00 AM) Employment Type: On-siteJob DescriptionWe are looking for a Chat Sales Executive to handle customer inquiries and sales through live chat. This role is ideal for freshers or candidates with strong written English and good communication skills.Responsibilities<ul><li>Respond to customer queries via live chat professionally</li><li>Assist customers with product/service information</li><li>Convert chats into successful sales</li><li>Maintain chat quality, accuracy, and response time</li><li>Follow company chat and sales guidelines</li></ul>Requirements<ul><li>Freshers are encouraged to apply</li><li>Strong written English communication skills</li><li>O-Level / A-Level / English language certificate preferred</li><li>Ability to handle multiple chats efficiently</li><li>Basic computer and typing skills</li></ul>Preferred (Plus Point)<ul><li>Prior chat support or sales experience</li><li>Customer service or sales mindset</li></ul>What We Offer<ul><li>Training provided</li><li>Growth opportunities</li><li>Supportive work environment</li></ul>Job Types: Full-time, FresherWork Location: In person

E-Commerce Chat Sales Executive (Onsite and Night Shift)

Explore 940+ Customer service executive in Karachi Jobs In Karachi this March. Find roles across top companies and apply now to boost your career.

940 customer service executive jobs In Karachi Jobs In Karachi

Customer Service Executive

Customer Service Executive

Customer Service Executive- Female

Customer Service Executive – No Sales, Full Support Role

Front Sales

Customer Retention Executive- Evening Shift

E-Commerce Chat Sales Executive (Onsite and Night Shift)