receptionist

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assistant guest relations manager

concierge

coordinator sales

corporate concierge

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Responsibilities
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Ensure all Standard Operating Policies &amp; Procedures are adhered
 </li>
 <li>
 Ensure guest requests are handled in a timely manner
 </li>
 <li>
 Be fully knowledgeable of hotel facilities and ensure to keep informed all changes and additions
 </li>
 <li>
 Be familiar with all daily events and functions within the hotel and to maintain the appropriate desk folder. Share the information with all Concierge staff of such events
 </li>
 <li>
 Maintain a library of all relevant directories and business information
 </li>
 <li>
 Advise guests of points of interest in the surrounding area
 </li>
 <li>
 Ensure the efficient and prompt handling and delivery of all messages, facsimiles, mail and parcels within the hotel
 </li>
 <li>
 To be familiar with all guest services and information they may require. To assist guests in confirming airline tickets, making restaurant reservations, arranging tours and making transportation arrangements.
 </li>
 <li>
 Be familiar with all the courier companies and their charges
 </li>
 <li>
 Ensure desk, lobby, hotel entrances and baggage area are kept clean and tidy at all times
 </li>
 <li>
 Liaise with Chief/Head Concierge and Front Office/Reception to foresee future VIP arrivals and departures
 </li>
 <li>
 Ensure all Concierge equipment is accounted for and is in good working order
 </li>
 <li>
 Attend meetings as required
 </li>
 <li>
 Aid in the smooth operation of the car service, and to ensure that information is passed to airport representatives for all arriving and departing VIP&rsquo;s
 </li>
 <li>
 Project and maintain the image of the highest standards within the hotel at all times
 </li>
 <li>
 Advise the Head Concierge of all guest comments
 </li>
 <li>
 Record all incidents or service failures in Royal Service Manager
 </li>
 <li>
 Maximize the sale of our internal outlets
 </li>
 <li>
 Maintain amicable and co-operative working relations with all other departments
 </li>
 <li>
 Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
 </li>
 <li>
 To attend any courses Management may deem beneficial
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Proficient in the English; bilingual is an asset
 </li>
 <li>
 1 year previous experience as a Hotel Concierge in a luxury hotel desirable
 </li>
 <li>
 Excellent knowledge of surrounding area an asset
 </li>
 <li>
 Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
 </li>
 <li>
 Must be flexible in terms of working hours
 </li>
 <li>
 Knowledge of Opera PMS , Windows, MS Office Suite an asset
 </li>
 <li>
 Membership of Clefs d&rsquo;Or is an asset
 </li>
 </ul>
</div>

Concierge Agent

Marriott International

<div>Additional Information 
Job Number25140600 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests&rsquo; needs and information prior to arrival that will lead to a unique, memorable and personal stay. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Concierge Goals
<ul><li>Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish work.</li></ul>
<ul><li>Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul>
<ul><li>Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.</li></ul>
<ul><li>Establishes relationships with local attractions, restaurants and other businesses to enhance guests&rsquo; experiences.</li></ul>
<ul><li>Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).</li></ul>
<ul><li>Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.</li></ul>
<ul><li>Provides check-in and check-out services and handles reservations when needed.</li></ul>
<ul><li>Maintains knowledge of rooms and their locations, services and facilities of the hotel.</li></ul>
<ul><li>Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.</li></ul>
<ul><li>Responds to emergency situations using appropriate procedures.</li></ul>
<ul><li>Maintains awareness of daily operations and events at the hotel.</li></ul>
<ul><li>Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements</li></ul>
<ul><li>Provides warm welcome and anticipation of guest needs throughout their stay.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Supports employees understanding of customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives and the peers on relevant information in a timely manner.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.</li></ul>
#LI-NR1</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Concierge-Chief

Hilton

<div>Personal Concierge - Waldorf Astoria Doha Lusail
A Personal Concierge directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing?
As Personal Concierge, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Personal Concierge will perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception and Lobby area</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guests</li>
<li>Communicate with the Guest Experience Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for?
Personal Concierge Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high levels of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in a customer service function or in a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>IT proficiency</li> 
</ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Personal Concierge - Waldorf Astoria Doha Lusail

FRIENDS MANPOWER RECRUITMENT

We are currently looking for a - FEMALE Concierge to join our teamResponsibilities:<ul><li>Greeting guests/customers</li><li>Manage guest/customer complaints</li><li>Taking messages</li><li>Managing mail, luggage and deliveries</li><li>Perform basic administrative/secretarial/reception duties</li><li>Running errands to assist guests</li><li>Arranging transportation and excursions upon visitor request</li><li>Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation</li><li>Arranging tours and activities</li><li>Making dinner/event reservations for guests</li><li>Obtaining tickets for events</li><li>Arranging special services</li><li>Providing or arranging for general business services for guests</li><li>Managing customer/guest requests for housekeeping and/or maintenance</li><li>Develop network of contacts, service providers and businesses within their communities to serve guests</li></ul>Requirements:<ul><li>Previous experience as a receptionist or in a customer service role preferred</li><li>with Valid QID</li><li>A pleasing personality and Excellent communication and interpersonal skills are a plus</li><li>FLUENT IN TAGALOG</li><li>Strong organizational abilities and attention to detail</li><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook)</li><li>Ability to multitask and prioritize tasks in a fast-paced environment</li></ul>Kindly send your CV in WhatsApp no.: +97460006248Job Types: Full-time, ContractPay: QAR3,400.00 per month

CONCIERGE

SFAI Qatar

We are currently hiring for Business Development Manager for a Luxury Concierge company<ul><li>Identify and pursue new business opportunities within the luxury, hospitality, and corporate segments.</li><li>Build and maintain high-value client relationships, understanding their lifestyle needs and aligning them with Client's bespoke services.</li><li>Develop strategic partnerships with premium brands, embassies, HNW networks, and high-profile businesses.</li><li>Deliver presentations and proposals that reflect Client&rsquo;s service excellence and unique offerings.</li><li>Achieve revenue and membership acquisition targets set by management.</li><li>Attend elite networking events and represent the brand with discretion and professionalism.</li><li>Must be bilingual Arabic &amp; English</li><li>Minimum 4&ndash;6 years of experience in business development, luxury services, hospitality, or high-end client services.</li><li>Proven network in Qatar&rsquo;s HNW/corporate/luxury sectors is a strong advantage.</li><li>Qatar Driving License and valid QID are mandatory.</li><li>Must be an immediate joiner</li></ul>Job Types: Full-time, PermanentPay: QAR8,000.00 per monthApplication Question(s):<ul><li>Are you immediately available?</li><li>Do you have experience in luxury services industry </li></ul>Language:<ul><li>English &amp; Arabic (Verbal &amp; Written) (Required)</li></ul>License/Certification:<ul><li>Qatar ID (Preferred)</li></ul>

Business Development Manager

Aspire Global Human Resources

We are Hiring!An exciting opportinity to join a Luxury Pre-Opening Hotel in Kuwait for the following positions:<ul><li>Guest Relations Manager</li><li>Chief Concierge</li><li>Guest Relations Supervisor</li><li>Guest Experience Supervisor </li><li>Concierge Supervisor</li><li>Club Floor Agent</li><li>Telephone Agent</li><li>Concierge Agent</li><li>Bellperson</li><li>Doorperson</li><li>Club Floor Agent</li></ul>Candidates should have 5 Star Hotel experienceMail your applicationt to connect@aspireglobal-hr.comJob Type: Full-time

Front Office Dept - for Luxury Hotel in Kuwait

<div>Additional Information 
Job Number25149548 
Job CategorySpa 
LocationThe Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>Programar los servicios para las personas y los grupos grandes utilizando el sistema de software de reservaciones del spa o sal&oacute;n de belleza. Llamar a los hu&eacute;spedes para confirmar los servicios programados. Responder las preguntas sobre los servicios disponibles. Actualizar la lista de reservaciones y cancelaciones durante todo el d&iacute;a, informar a los proveedores sobre cambios de &uacute;ltimo momento y resolver cuestiones de programaci&oacute;n seg&uacute;n sea necesario trabajando en conjunto con el supervisor o gerente. Registrar a los hu&eacute;spedes cuando llegan a su cita, confirmar el nombre y apellido y brindarles orientaci&oacute;n general sobre el spa cuando llegan. Promover y vender los servicios del spa o sal&oacute;n de belleza. Obtener la caja asignada y asegurar la exactitud del dinero, conseguir el cambio necesario para el nivel de transacciones esperado y mantener la caja segura en todo momento. PProcesar los pagos de los hu&eacute;spedes por los servicios del spa o sal&oacute;n de belleza y obtener autorizaci&oacute;n de pago seg&uacute;n se requiera. Aceptar y registrar las propinas en efectivo para los empleados. Cuadrar, escanear y entregar los recibos a Contabilidad. Notificar a Ingenier&iacute;a las necesidades de mantenimiento y reparaci&oacute;n. Informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras. Cumplir con todas las pol&iacute;ticas y los procedimientos de la compa&ntilde;&iacute;a, asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales, mantener la confidencialidad de la informaci&oacute;n patentada y proteger los bienes de la compa&ntilde;&iacute;a. Recibir y reconocer a todos los hu&eacute;spedes de acuerdo con los est&aacute;ndares de la compa&ntilde;&iacute;a; anticiparse a sus necesidades de servicio y atenderlas; agradecerles con aprecio genuino; asistir a las personas con discapacidades. Hablar con los dem&aacute;s utilizando un lenguaje claro y profesional; atender los tel&eacute;fonos utilizando el protocolo adecuado. Cultivar y mantener relaciones laborales positivas con los dem&aacute;s. Acatar las expectativas y los est&aacute;ndares de garant&iacute;a de la calidad. Estar de pie, tomar asiento o caminar durante un per&iacute;odo prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors. 
<div></div>
APTITUDES DESEABLES 
<div></div>
Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General 
<div></div> 
(General Educational Development, GED). 
<div></div>
Experiencia laboral af&iacute;n:Menos de 1 a&ntilde;o de experiencia laboral af&iacute;n. 
<div></div>
Experiencia como supervisor:No se requiere experiencia como supervisor. 
<div></div>
Licencia o certificaci&oacute;n:Ninguna</div> 
<div></div>
<div></div>En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.
En Westin, nos comprometemos a empoderar a los hu&eacute;spedes para que recuperen el control y mejoren su bienestar cuando m&aacute;s lo necesitan mientras viajan, asegur&aacute;ndonos de que lleguen a ser la mejor versi&oacute;n de s&iacute; mismos. Para lograr nuestra misi&oacute;n de convertirnos en la marca de bienestar destacada en el sector hotelero, necesitamos empleados apasionados y comprometidos para hacer realidad los programas &uacute;nicos de la marca. Queremos que nuestros empleados adopten sus propias pr&aacute;cticas de bienestar tanto dentro como fuera del hotel. Eres el candidato ideal de Westin si eres apasionado, activo y te enorgulleces de c&oacute;mo mantienes tu bienestar, adem&aacute;s de ser optimista y aventurero. Estar&aacute;s donde puedes llevar a cabo tu mejor trabajo, comenzar&aacute;s a cumplir tu prop&oacute;sito, formar&aacute;s parte de un incre&iacute;ble equipo mundial y te convertir&aacute;s en tu mejor versi&oacute;n.</div></div>

Concierge-Spa

Explore 295+ Corporate concierge in Doha this September. Find roles across top companies and apply now to boost your career.